Ecs Resource Group Ltd

Account Manager Base Salary: 37,000 - 45,000 + Double OTE + Car Allowance Location: Flexible (UK-wide) About the Role We're looking for a driven and ambitious Account Manager to join a fast-growing technology solutions provider with a strong focus on Cybersecurity and broader IT services. This is an exciting opportunity for someone currently in an Inside Sales or Telephone Account Management position who is ready to take the next step into a more customer-facing, field-based role. You'll inherit a healthy portfolio of existing customers and be responsible for nurturing, expanding, and developing these relationships, while identifying new opportunities to drive growth across a wide range of technology offerings. Key Responsibilities Manage and develop an existing customer base, maintaining strong and long-term relationships. Identify upsell and cross-sell opportunities across the company's IT and Cyber portfolio. Meet clients face-to-face regularly to build trust and understand their business needs. Work collaboratively with internal technical teams to deliver tailored solutions. Achieve and exceed sales targets and KPIs. Represent the company at industry events, exhibitions, and networking opportunities. Ideal Candidate 4-5 years' experience in Inside Sales, Account Management, or IT Sales. Proven track record of working with SME or mid-market customers. Keen to progress into a more field-based, relationship-driven role. Exposure to Cybersecurity solutions or a strong interest in the area. Experience working in dynamic, fast-changing environments (e.g., businesses that have gone through acquisitions or rapid growth). Open-minded, adaptable, and eager to learn - not limited by rigid corporate processes. Confident communicator with strong interpersonal skills and commercial awareness. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Account Manager Base Salary: 37,000 - 45,000 + Double OTE + Car Allowance Location: Flexible (UK-wide) About the Role We're looking for a driven and ambitious Account Manager to join a fast-growing technology solutions provider with a strong focus on Cybersecurity and broader IT services. This is an exciting opportunity for someone currently in an Inside Sales or Telephone Account Management position who is ready to take the next step into a more customer-facing, field-based role. You'll inherit a healthy portfolio of existing customers and be responsible for nurturing, expanding, and developing these relationships, while identifying new opportunities to drive growth across a wide range of technology offerings. Key Responsibilities Manage and develop an existing customer base, maintaining strong and long-term relationships. Identify upsell and cross-sell opportunities across the company's IT and Cyber portfolio. Meet clients face-to-face regularly to build trust and understand their business needs. Work collaboratively with internal technical teams to deliver tailored solutions. Achieve and exceed sales targets and KPIs. Represent the company at industry events, exhibitions, and networking opportunities. Ideal Candidate 4-5 years' experience in Inside Sales, Account Management, or IT Sales. Proven track record of working with SME or mid-market customers. Keen to progress into a more field-based, relationship-driven role. Exposure to Cybersecurity solutions or a strong interest in the area. Experience working in dynamic, fast-changing environments (e.g., businesses that have gone through acquisitions or rapid growth). Open-minded, adaptable, and eager to learn - not limited by rigid corporate processes. Confident communicator with strong interpersonal skills and commercial awareness. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Sales Specialist - Private Cloud Salary: 60k + Double OTE + Car Location: Newark or Telford or Newport (2x days per week) Role Profile To act as the Private Cloud sales specialist and lead, driving growth across Private Cloud services including colocation, managed hosting, and virtual hosting environments, by providing expertise, leadership, and strategic customer engagement. Experience Proven track record in selling data centre, co-location, or managed hosting services to mid-market or lower enterprise customers. Experience in solution-selling and consultative sales approaches. Experience working with channel partners, systems integrators, and technology vendors. Skills Strong understanding of data centre operations, Colocation, hosting and virtual data centre. Broad understanding of the IT market and associated technologies and vendors. Knowledge of hybrid cloud architectures and integration with public cloud providers (AWS, Azure, GCP). ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Helpdesk Analyst Salary: 25,000 - 28,000 Location: Leicester Working Hours: Monday to Friday, 9:00am - 5:30pm OR 4 on / 4 off shift pattern, 8:00am - 8:00pm Our managed services client is expanding their Helpdesk team and is seeking several Helpdesk Support Analysts to join their dynamic environment. You'll be supporting a wide partner base across maintenance contracts, MAC requests, and T&M-based support. This is a fantastic opportunity to work with cutting-edge technologies and develop your skills in Cisco networking, server, storage, and voice technologies. Key Responsibilities: Provide front-line technical support for Cisco networking equipment and services. Handle server, storage, and voice technology issues. Own cases from logging to resolution or escalation, ensuring timely updates and customer satisfaction. Fulfil incidents and requests with a focus on hardware breakfix maintenance support. Essential Skills Previous experience in IT/network support or a helpdesk role. Strong customer service skills - delivering excellent experiences is key. Experience with hardware breakfix maintenance support. Basic knowledge of Cisco routers, switches, and firewalls (ASA, Meraki, Nexus). Ability to work independently and escalate when necessary. Strong organisational and prioritisation skills. Understanding of Cisco networking concepts - CCNA certification highly desirable. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with searching for a Telecoms Engineer on a contract basis. The successful candidate will be working with a telecoms end client across various projects. We are seeking flexible individuals who can work a variety of shift patterns, including 4 on / 4 off days, 4 on / 4 off nights, weekend days, weekend nights, and on-call cover. A company vehicle and fuel card will be provided for business use, with work taking place across locations within the Central Belt of Scotland. Key Responsibilities: Deliver field engineering services including installation, commissioning, maintenance, and assurance activities. Support the delivery of projects on time, within budget, and to agreed quality and safety standards. Monitor project progress, identify risks or issues, and escalate where necessary. Provide clear and timely communication to all stakeholders. Maintain accurate documentation and ensure compliance with operational standards. Participate in a 24/7 on-call rota to support critical network services. Key Skills: Strong organisational skills with the ability to work independently or as part of a team. Proven experience in engineering installation, commissioning, and maintenance activities. Solid technical knowledge of networking (LAN, WAN, MPLS, routing/switching, IP networking). Skilled in troubleshooting, monitoring, and supporting telecoms and data network systems. Excellent written and verbal communication skills, with proficiency in Microsoft Office/Teams. Full UK driving licence and a proactive, can-do attitude. Further job details available upon application. Please note, due to internal capabilities it will be difficult for us to take internal calls regarding your application - please direct all queries to (url removed) , and they will be responded to, alongside your application ASAP. If you haven't received a response within 1 working day, please call the direct line which is (phone number removed). ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with searching for a Field Engineer on a contract basis. The successful candidate will be working with a telecoms end client across various projects. We are seeking flexible individuals who can work a variety of shift patterns, including 4 on / 4 off days, 4 on / 4 off nights, weekend days, weekend nights, and on-call cover. A company vehicle and fuel card will be provided for business use, with work taking place across locations within the Central Belt of Scotland. Key Responsibilities: Deliver field engineering services including installation, commissioning, maintenance, and assurance activities. Support the delivery of projects on time, within budget, and to agreed quality and safety standards. Monitor project progress, identify risks or issues, and escalate where necessary. Provide clear and timely communication to all stakeholders. Maintain accurate documentation and ensure compliance with operational standards. Participate in a 24/7 on-call rota to support critical network services. Key Skills: Strong organisational skills with the ability to work independently or as part of a team. Proven experience in engineering installation, commissioning, and maintenance activities. Solid technical knowledge of networking (LAN, WAN, MPLS, routing/switching, IP networking). Skilled in troubleshooting, monitoring, and supporting telecoms and data network systems. Excellent written and verbal communication skills, with proficiency in Microsoft Office/Teams. Full UK driving licence and a proactive, can-do attitude. Further job details available upon application. Please note, due to internal capabilities it will be difficult for us to take internal calls regarding your application - please direct all queries to (url removed) , and they will be responded to, alongside your application ASAP. If you haven't received a response within 1 working day, please call the direct line which is (phone number removed). ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

IT Helpdesk Manager Location: Leicester, UK Salary: 40k - 50k Job Profile The Helpdesk Manager is responsible for leading and managing the IT support team and services, ensuring the effective delivery of engineering, IT, and maintenance services. We are seeking an experienced and motivated Helpdesk Manager to lead our IT support team. The ideal candidate will be responsible for overseeing the daily operations of the helpdesk, ensuring a high level of support is provided to our channel partners, and driving continuous improvement in processes and service delivery. This role requires strong leadership skills, a deep understanding of IT systems, hardware maintenance, troubleshooting, and a customer-service-focused mindset. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Business Development Manager - Managed Solutions (Connectivity) Location: Remote UK Package: Up to 75k + Double OTE + Car Our client, a leading UK Managed Connectivity Solutions provider, is seeking a highly driven Business Development Manager. This role is central to driving new business growth across Connectivity, Networking, Secure Access Service Edge (SASE), and Unified Communications & Experience (UC&X) solutions. The successful candidate will identify and secure new opportunities, build lasting client relationships, and position the company's innovative solutions to new customers. Key Responsibilities New Business Development - Proactively identify, engage, and secure new customers to expand market presence in Connectivity, Networking, SASE, and UC&X. Strategic Sales Planning - Develop and execute sales strategies aligned with business objectives and emerging market opportunities. Customer Engagement - Build and maintain strong relationships with C-level executives, IT leaders, and procurement teams to understand business needs and deliver tailored solutions. Solution Selling - Collaborate with technical teams to design, present, and propose solutions that demonstrate clear value and meet customer requirements. Market & Competitor Analysis - Monitor industry trends, competitor activity, and market shifts to shape and refine sales approaches. Collaboration - Work closely with internal teams, including pre-sales, marketing, and service delivery, to ensure a seamless and positive customer experience. Pipeline Management - Manage and maintain a robust sales pipeline using CRM tools, providing accurate forecasts and performance reports to leadership. Target Achievement - Consistently deliver against agreed KPIs and sales targets. Previous Experience Proven experience in business development or sales within the Connectivity, Networking, SASE, or UC&X sectors. Strong understanding of connectivity solutions (MPLS, SD-WAN, DIA, 5G), networking (LAN/WAN, security), SASE frameworks, and UC&X technologies (VoIP, Teams, Contact Centre solutions). Track record of achieving and exceeding sales targets in a competitive B2B environment. Strong commercial awareness and ability to position complex solutions to align with customer needs. Ability to communicate complex technical solutions in a clear, compelling manner to both technical and non-technical stakeholders. Excellent negotiation, presentation, and relationship-building skills. Self-motivated, proactive, and able to work independently while collaborating effectively with internal teams. Competent project, time management, and organisational skills. Excellent communication and interpersonal skills, with the ability to engage successfully at all levels. Persuasive, diplomatic, and commercially astute with strong decision-making ability. Creative thinker with the ability to generate and follow through on new ideas. Strong customer service orientation and relationship management techniques. Qualifications & Technical Competence Degree-level education or equivalent (ideally in a relevant discipline). Proficiency with CRM tools (Salesforce preferred) ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with searching for a Fibre Network Delivery Specialist on a contract basis. The successful candidate will be working with a telecoms end client across various projects. Ideally we need someone to be based North of Scotland, so they are able to cover the East Coast and Edinburgh. Key Responsibilities: Conduct quality inspections on in-progress and completed works, ensuring compliance with legislative requirements, and agreed project scope. Provide technical support to planners, delivery managers, and suppliers to meet SLAs, resolve build issues, and ensure smooth delivery of fibre projects. Drive continuous improvement by identifying non-compliance, managing corrective actions, and supporting training initiatives for supplier teams. Support network resilience and evolution by assisting with service restoration, evaluating new technologies, and carrying out specialist direct works when required. Key Skills: Strong technical expertise in fibre network installation, testing, splicing, and telecommunications standards, including civils and cable work. In-depth knowledge of health, safety, and environmental legislation, including NRSWA and HS&E compliance monitoring. Effective communicator with the ability to provide clear reports, engage stakeholders, and deliver training across teams and suppliers. Professionally qualified with NRSWA accreditation, IOSH/CSCS (or equivalent), PC literacy, and a full UK driving licence. Further job details available upon application. Please note, due to internal capabilities it will be difficult for us to take internal calls regarding your application - please direct all queries to (url removed) , and they will be responded to, alongside your application ASAP. If you haven't received a response within 1 working day, please call the direct line which is (phone number removed). ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Deskside Technician - Onsite in Maidenhead- 40,000 - 45,000 A Global Infrastructure Consultancy are currently recruiting for a Deskside Technician to be based onsite in Maidenhead Essential Duties & Responsibilities: Non-Warranty Hardware Repair Warranty Repair and Management PC lifecycle and Asset Management for Serialised Devices Installations, moves, and changes for Serialised Devices Deskside Software Support Smart Hands Support VIP Support Conferencing Support Event Support Required Skills: Previous PC hardware/software, network and print support experience. Previous VIP support experience Ideally have ServiceNow Ticketing system or have used a similar system. Must be detail-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines. Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user. Strong organisational skills and ability to prioritise workload, someone who is energised by helping people and making things happen. Please apply for further information ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

Account Manager Salary: 55k basic + 15k bonus + 6k Car allowance Location: Remote Personal Profile You will be responsible for developing strategic relationships within existing clients. You will need to build and maintain these relationships, and those with end users, in order to gain an understanding of the client's business and to maximise the development of new business and retention of existing revenues. You will be fully accountable for activity and results within your base. Desirable Criteria WLR/SIP/NGN and associated tariffing Data connectivity (DSL, FTTC, EoFTTC, EFM, leased line, P2P, MPLS, SDWAN) UCaaS/PBX CCaaS/Contact Centre Hosted Managed Services, Private Cloud, Public Cloud IT Services -MS365, security, backup, DR/DRaaS Mobile devices, voice and data composites ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with searching for a Technical Delivery Manager on a contract basis. The successful candidate will be working with a telecoms end client across various projects. This is a contract that is outside IR35 and we are looking for someone based in the West Midlands. Key Responsibilities: Lead and deliver complex IT, data, and telecommunications projects (LAN, WAN, Cloud, and Fibre networks) across full project lifecycle, ensuring on-time, on-budget delivery. Manage project governance, including risk, issue, and change control processes, and provide regular reporting to senior stakeholders and steering boards. Build, lead, and mentor cross-functional delivery teams while coordinating with internal departments, external suppliers, and clients to meet project objectives. Oversee financial and resource management, ensuring profitability and efficiency across multiple programmes. Drive process improvement initiatives to enhance delivery maturity, quality standards, and customer satisfaction. Key Skills: Proven expertise in full project/programme lifecycle management using Agile and Waterfall methodologies. Strong stakeholder engagement and communication skills at board, customer, and partner levels. Technical proficiency across networking (DWDM, LAN/WAN, FTTP/FTTH, Cloud solutions, Unified Communications). Skilled in risk/issue management, governance, financial control, and vendor/supplier management. Leadership in managing multi-skilled teams, fostering accountability, mentoring, and ensuring delivery excellence. Further job details available upon application. Please note, due to internal capabilities it will be difficult for us to take internal calls regarding your application - please direct all queries to (url removed) , and they will be responded to, alongside your application ASAP. If you haven't received a response within 1 working day, please call the direct line which is (phone number removed). ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Solutions Engineer Location (Flexible) - Watford, Horsham, Denton or Widnes Salary - 55,000 - 60,000 per annum Hybrid - 3 days in office (After successful completion of the probation period) Permanent Your responsibilities in the role Maintain an awareness of Pole, Division and Delegation business plans and strategic roadmaps and objectives by actively engaging and managing various key stakeholders. Liaise with senior Divisional staff and users to understand business activities, technology problems and innovation requirements. Work alongside Business Analysts, product owners, users, and ICT staff in the definition of requirements for technology changes. Ensure strategic alignment of designed solutions to Division and Delegation requirements and such governance standards as may be applicable. Research such emerging technologies as may be applied to company businesses. Ensure self-awareness of applicable technology and roadmaps associated with current services as may affect the company. Develop an in-depth knowledge of technical service architecture and interfaces. Assist in the development of standards and policies for Solutions Design purposes. Support and communicate the strategic and operational governance activities of the ICT function. Maintain relationships with a variety of relevant external suppliers. Assist in the definition of annual roadmaps and technical visions for a variety of current systems based on feedback, technology trends and the broader ICT roadmap. Skills and Experience Azure SQL, Data Factory, Analysis Services and Power BI administration, maintenance, and exploitation Microsoft Azure and Entra administration, maintenance, and exploitation Microsoft Power Platform and Logic Apps administration, maintenance, and exploitation Microsoft SharePoint Online administration, maintenance, and exploitation Effective communication including the production of accurate, usable documentation Good telephone manner Effective and efficient time Management Organisational skills Ability to work to deadlines Presentation Skills Documentation skills Workshop facilitation IT security mindset Good at working either autonomously and as part of a wider team Flexible and adaptable in working arrangements and approach to new requirements Friendly and patient in team interactions, recognising and supporting differing abilities and views Further information provided upon application ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

EHS Site Lead Location: Skelmersdale Salary: 56,000 - 60,000 Permanent Job Description I am working with one of the world's leading and most well-known manufacturing brands. My client has a fantastic track record and reputation for innovation and quality, with a real commitment to exploring and encouraging creativity. Their commitment to quality, commitment to innovation and employee-centric approach make them an excellent employee to work with, and their reputation as an employer is every bit as strong as their reputation as a manufacturing company. My client is seeking an experienced EHS professional to lead continuous improvements in the site's Environmental, Health & Safety (EHS) Management Systems. This role will focus on driving risk assessments, incident investigations, and cultural improvement initiatives that enhance safety standards across the site. You will provide technical guidance and lead risk reduction efforts within a dynamic environment that involves the assembly and production of breathing apparatus and filters, as well as the safe introduction of new equipment. Success in this role will rely on your ability to collaborate effectively across all levels and departments, while playing an active part in both the West Europe EHS team and the Skelmersdale site leadership team. Responsibilities Lead enhancements in the site's EHS Management Systems. Support risk assessments and incident investigations. Promote EHS cultural improvement initiatives. Provide technical guidance and lead risk reduction efforts. Manage hazards related to the production of breathing apparatus and filters. Support the safe introduction of new equipment. Collaborate with employees across all levels and departments. Actively contribute as a member of the Western Europe EHS team. Participate in the site leadership team at Skelmersdale Skills & Experience Required NEBOSH diploma or an equivalent qualification in an EHS-related field Experience in EHS management Experience working in an engineering or manufacturing environment Experience in collaborating with production teams Proven ability in managing, coaching, and leading a team Skilled in fostering collaboration, inspiring, persuading, and influencing others Excellent listener with strong oral and written communication abilities ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Service Desk Analyst - Aston, Birmingham Salary: 25,500 - 30,000 Full-Time 40 Hours per Week My client is seeking a Service Desk Analyst to be the first point of contact for IT support across multiple sites. This is a fantastic opportunity to join a dynamic team and play a key role in delivering high quality technical support. Key Responsibilities Provide day to day support for hardware, software, telephony, and data connections. Assist with operational tasks and infrastructure projects. Deliver user training and support PC/laptop provisioning. Act as the "face of IT," engaging with staff at all levels. Essential Skills & Experience Previous hands on experience with desktops, laptops, printers, mobile devices, and telephony systems. Solid understanding of LAN/WAN, VPN, wireless LAN, MS Active Directory, and Office 365. Ability to manage OS updates, antivirus solutions, and business application installations. Strong problem-solving skills and a customer-focused approach. Professional, polite, and helpful communication style. Experience in training users on hardware and software. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process