Ecs Resource Group Ltd

Active Directory Architect 6-month Contract Remote working 600 - 700/day, Inside IR35 We're recruiting for an Active Directory Architect to support an enterprise identity programme. This role will focus on Active Directory, Entra ID, Okta and broader IAM/PAM solutions, working closely with security and infrastructure teams to design and deliver secure identity services. Key Responsibilities: Design and architect Active Directory solutions Develop and improve Entra ID and Okta environments Support IAM and PAM architecture and implementation Define identity, authentication and access management strategies Work closely with Security, Infrastructure and Identity teams Support identity transformation and migration activities Requirements: Proven experience working as an Active Directory Architect, or similar position Strong Active Directory architecture experience Hands-on experience with Entra ID and Okta Strong IAM/PAM experience Enterprise identity architecture experience Strong understanding of authentication and access controls ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Cyber Security Architect Remote Outside IR35 Telecoms Sector We're currently looking for an experienced Cyber Security Architect to join a leading organisation within the telecommunications sector on a fully remote, Outside IR35 contract. This is an exciting opportunity to play a key role in large-scale transformation programmes spanning cloud, infrastructure, applications and network environments, including next-generation 4G/5G technologies . As a Cyber Security Architect, you will be responsible for ensuring security is embedded into the design and delivery of business-critical platforms and services. Working closely with architecture, engineering, cloud and infrastructure teams, you will provide security leadership, conduct architecture reviews, perform threat modelling, and define security controls across complex enterprise environments. Key Responsibilities Define and maintain secure architecture principles, standards and reference architectures. Conduct security architecture and design reviews across cloud, infrastructure, applications and network environments. Perform threat modelling and security risk assessments. Design secure-by-design solutions across cloud, hybrid infrastructure, applications, identity and network environments. Support the implementation of Zero Trust security principles. Provide architectural guidance across AWS and Azure environments. Define security controls covering IAM, PAM, encryption, network segmentation, monitoring and vulnerability management. Work closely with engineering and delivery teams to ensure security requirements are embedded throughout the technology lifecycle. Assess emerging technologies and provide risk-based security recommendations. Engage with senior technical and business stakeholders to influence security decisions across major programmes. Required Experience Proven experience as a Cyber Security Architect, Security Architect, Lead Security Architect or similar. Strong knowledge of enterprise security architecture and secure-by-design principles. Experience securing AWS and/or Azure environments. Hands-on experience conducting threat modelling and security risk assessments. Strong understanding of IAM, PAM and modern authentication solutions. Experience with network security, segmentation, firewalls, VPNs and secure connectivity. Experience reviewing applications, infrastructure, cloud and network architectures. Strong stakeholder management and communication skills. Knowledge of security frameworks including NIST, ISO 27001 and CIS Controls. Desirable Experience Telecommunications experience. Exposure to 4G/5G environments, telecoms infrastructure or network security. Zero Trust architecture. Hybrid and multi-cloud security environments. DevSecOps and CI/CD security practices. SABSA, TOGAF, CISSP or CISM certifications. Experience within Critical National Infrastructure (CNI) or highly regulated environments. What's on Offer Fully remote working. Outside IR35 contract. Opportunity to work on large-scale cloud, security and telecoms transformation programmes. Exposure to cutting-edge 4G/5G and enterprise security projects. Long-term contract potential. Collaborative environment working alongside security, cloud, engineering and architecture specialists. If you're an experienced Cyber Security Architect looking for your next Outside IR35 contract within a complex telecoms environment, we'd love to hear from you. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Test Manager Location: London (Hybrid 3 days in office) Length: 4 months Rate: 450 (Outside IR35) The Role This is not a hands-on testing role. We are looking for someone who can bring structure, strategy and best practice to the testing programme. You will work closely with Business Analysts, Developers, external suppliers and a small team of business-based testers to establish how testing should be planned, managed and delivered. Key responsibilities will include: Developing and implementing a practical test strategy for the platform and wider programme. Establishing testing processes, governance and templates from the ground up. Planning and scheduling testing activities across the development lifecycle. Coordinating and harnessing a small team of testers who are primarily business users rather than professional Test Analysts. Defining appropriate approaches to unit, integration, system and end-to-end testing. Working with BAs to ensure user stories and requirements are testable, measurable and have clear expected outcomes. Supporting the creation of manual test scripts and expected results. Working with developers and the external development partner to ensure appropriate testing takes place before releases. Helping establish confidence in data quality, completeness, accuracy and complex validation rules. Providing visibility of testing progress, risks, issues and readiness for release. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

IT Project Coordinator Initial 6-month 5 days p/week in London 250 - 300, Inside IR35 We are seeking an IT Project Coordinator to join an established team supporting a large-scale desktop refresh programme. This is a hands-on coordination role, working alongside an experienced project team and engineers to ensure installations and project activities are delivered on time. Key Responsibilities: Coordinate delivery of desktop refresh projects and installation activities Work closely with engineers to manage schedules and onsite activities Track project progress, actions, risks and issues Liaise with technical teams and key stakeholders Ensure installations are delivered efficiently and to agreed timescales Provide regular project updates and reporting Required Experience: Experience in an IT Project Coordinator role within Financial Services (essential) Strong experience coordinating engineers or technical teams Excellent organisational and communication skills Experience delivering IT infrastructure, desktop, or hardware projects (essential) Weekend working required ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

2nd Line Network Engineer (24/7 Shift) Solihull, West Midlands 32,000 + 20% Shift Allowance ( 38,400 OTE) Permanent 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're seeking a talented 2nd Line Network Engineer to join a brand-new 24/7 support team, providing advanced diagnostics and support across enterprise networking environments. You'll play a key role in troubleshooting complex connectivity issues, restoring services quickly, and ensuring customers receive exceptional support around the clock. What You'll Be Doing Taking ownership of network-related incidents through to resolution. Providing technical support via phone, monitoring platforms, and ticketing systems. Troubleshooting routing, switching, firewall, wireless, and connectivity issues. Accessing and supporting customer network infrastructure remotely. Investigating performance issues, outages, and monitoring alerts. Managing escalations and working closely with third-party suppliers and vendors. Maintaining accurate technical documentation and incident records. Participating in major incident response and structured 24/7 shift handovers. Delivering excellent customer service while maintaining SLA performance. Essential Skills Previous experience in a 2nd Line Network Support, Connectivity Engineer, NOC Engineer or Service Desk role. Strong troubleshooting and incident management skills. Experience supporting: Cisco Routing & Switching (ISR, ASR, Catalyst, Nexus) Cisco security and firewall technologies Cisco Wireless Solutions Broadband, WAN and connectivity services VLANs and VPNs Experience working with networking vendors such as Cisco, Meraki, Extreme, or Fortinet. Strong understanding of network security principles. Experience with ITSM/ticketing systems, ideally ServiceNow. Excellent communication and customer service skills. Must be eligible for SC Security Clearance. Desirable Experience within a 24/7 support or NOC environment. Exposure to enterprise networking technologies including Palo Alto and FortiGate. Cisco, Fortinet or other relevant networking certifications. Experience with network monitoring and traffic analysis tools About You You'll be a proactive and customer-focused engineer with a passion for networking and problem-solving. You thrive under pressure, take ownership of technical issues, and enjoy working in a collaborative environment where no two days are the same. With excellent analytical skills and strong attention to detail, you'll play a key part in ensuring critical customer services remain operational 24/7 ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

2nd line Service Desk Shift Manager Solihull, West Midlands 40,000 + 20% Shift Allowance ( 48,000 OTE) Permanent 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk Shift Manager, you'll be responsible for the day-to-day operational management of a technical support team, ensuring service levels are achieved and customer expectations are exceeded. Alongside your leadership responsibilities, you'll act as a senior technical escalation point, supporting engineers with complex incidents and helping drive continuous improvement across the service desk. Key Responsibilities Leading and managing a team of IT, Network, and Voice Engineers. Monitoring ticket queues and ensuring SLA and KPI targets are achieved. Managing escalations and supporting the resolution of complex technical issues. Communicating with customers and attending remote meetings when required. Coaching, mentoring, and developing team members through regular feedback and performance reviews. Supporting recruitment, onboarding, and ongoing staff development. Driving service improvements, processes, and best practices across the team. Maintaining high levels of customer satisfaction and service delivery. Creating a positive, collaborative, and high-performing team culture. Essential Skills Previous experience in a Service Desk Team Lead, Service Desk Manager, Shift Lead, or similar leadership role . Experience managing and developing technical support teams. Strong customer service and stakeholder management skills. Previous experience within a Managed Service Provider (MSP) environment. Strong understanding of one or more of the following: Microsoft 365 & Azure Microsoft Operating Systems End User Computing Firewalls, Routers, Switches & Wi-Fi Voice & Telephony Systems Internet Connectivity Solutions Excellent written and verbal communication skills. Must be eligible for SC Security Clearance. Desirable ITIL Foundation certification. Microsoft, Cisco, Fortinet, or other relevant vendor certifications. Degree or Diploma in an IT-related discipline. Previous experience managing technical teams within a 24/7 support environment. About You You'll be a customer-focused leader with a positive, hands-on approach to management. Comfortable making decisions in a fast-paced environment, you'll be passionate about developing people, improving service delivery, and supporting customers through critical incidents. You'll lead by example and thrive in a role where no two days are the same. ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

IT Project Manager Initial 6-month 5 days p/week in London 400 - 450, Inside IR35 We are seeking an IT Project Manager to join an established team supporting a large-scale desktop refresh programme. This is a hands-on coordination role, working alongside an experienced project team and engineers to ensure installations and project activities are delivered on time. Key Responsibilities: Coordinate delivery of desktop refresh projects and installation activities Work closely with engineers to manage schedules and onsite activities Track project progress, actions, risks and issues Liaise with technical teams and key stakeholders Ensure installations are delivered efficiently and to agreed timescales Provide regular project updates and reporting Required Experience: Experience in an IT Project Manager role within Financial Services (essential) Strong experience coordinating engineers or technical teams Excellent organisational and communication skills Experience delivering IT infrastructure, desktop, or hardware projects (essential) Weekend working required ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Senior Business Analyst (Digital Transformation) Location: Fort Dunlop, Birmingham (3 Days in office) Salary: 50,000 - 60,000 The Role As a Senior Business Analyst, you'll take ownership of initiatives from concept through to delivery, working closely with business stakeholders, project managers, technical teams, and third-party suppliers. Key responsibilities include: Leading end-to-end business analysis activities across multiple projects Facilitating workshops and gathering business and technical requirements Producing business cases, impact assessments, and process maps Translating business needs into clear deliverables for technical teams Supporting project delivery and change implementation Identifying opportunities for automation and process optimisation Managing stakeholder relationships at all levels across the organisation About You We're looking for a commercially minded Business Analyst who enjoys operating across both strategic and delivery-focused initiatives. You'll ideally have: Proven experience delivering end-to-end Business Analysis across technology and business change projects Strong stakeholder management and communication skills Experience working on digital transformation, automation, data, or AI-related initiatives The ability to manage multiple workstreams simultaneously Experience producing business cases, requirements documentation, and process improvements A proactive, customer-focused approach with excellent problem-solving skills If you're an experienced Business Analyst looking for a highly visible role where you can help drive digital transformation and business improvement, we'd love to hear from you. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Deskside Technician Location: Peterhead, Aberdeen Salary: Up to 35,000 Per Annum I am working with one of the leading Managed Services Providers in the UK who have an excellent track record of supporting private and public sector clients all over the UK. They are a business with an excellent track record in transforming organisations via high-performance technology solutions. Their people are at the very heart of what they do as they enable workflow, remove barriers and empower users all over the UK. They are currently looking for a Deskside Technician to join their team and act as an escalation point for issues which cannot be resolved at 1st Line level. The successful applicant will provide in-depth diagnosis and technical resolutions of IT problems for the end users and customers. Key Responsibilities Take ownership of incidents and service requests from initial contact through to resolution. Troubleshoot and resolve desktop and end user issues, helping to keep users productive and minimise downtime. Investigate issues thoroughly and escalate more complex problems to the 3rd Line team where required. Keep users updated throughout, providing clear communication and a high standard of customer service. Build strong relationships with users across the business and become a trusted point of contact for IT support. Work closely with colleagues across the IT team, sharing knowledge and supporting others when needed. Contribute to continuous improvement by identifying recurring issues and opportunities to improve service delivery. Follow agreed IT processes and procedures while maintaining a professional and positive approach. Play an active role in team meetings, knowledge sharing and the ongoing development of the wider IT function. Skills & Experience Required Excellent communication skills (written and verbal) Keen attention to detail. Organised and able to prioritise workloads and workflows. Approachable and demonstrate outstanding customer service skills. Self-starter who can help to formulate tactical plans to achieve department strategy. Experience within the customers related industry, Previous experience of working within a multi-vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice. ITIL Foundation Microsoft Office/Windows 10/365 Comptia A+ ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Senior 3rd Line Support Engineer Solihull (Hybrid - 4/3 days onsite) The Role We're looking for an experienced Senior 3rd Line Support Engineer to join a high-performing technical team based in Solihull. This is a true 3rd line position , where you'll act as the final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions -not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide variety of technologies while also contributing to continuous improvement and mentoring junior engineers. What You'll Be Doing Acting as the technical escalation point for 1st and 2nd Line teams Owning and resolving complex incidents and problems through to completion Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments Conducting root cause analysis and implementing permanent fixes Supporting users via tickets, phone, email, and remote sessions Managing and prioritising workload in line with SLAs Monitoring and responding to alerts from RMM tools Maintaining clear and accurate documentation and knowledge articles Identifying trends and driving service improvements Supporting internal initiatives to improve tools, processes, and standards Communicating effectively, translating technical detail into clear, business-friendly language What We're Looking For You'll be a confident and technically strong support professional who thrives on solving complex problems and taking ownership. Essential Experience Proven background in a Senior / 3rd Line Support role (ideally within an MSP) Windows desktop and server environments Microsoft 365 (Exchange Online, Intune, Entra ID / Azure AD) Active Directory, Group Policy, and core infrastructure services Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs) Firewalls, switches, and general networking devices Virtualisation (VMware, Hyper-V, or similar) Microsoft Azure, including Azure Virtual Desktop (AVD/WVD) Citrix environments Desirable Exposure to security tools or security-focused troubleshooting Scripting, automation, or Infrastructure as Code experience Experience mentoring or supporting junior engineers What's in It for You Hybrid working - 3 - 4days per week in Solihull 25 days annual leave, increasing to 28 with service A strong healthcare and wellbeing package , including private medical cover, discounted health plans, and virtual GP access A comprehensive benefits package designed to support your health, wellbeing, and work-life balance Employee assistance programme and wellbeing support Real opportunities for career progression and technical development A collaborative environment where you can make a genuine impact Why Apply? This is a great opportunity for a seasoned 3rd Line Engineer who wants to: Work on complex, meaningful technical challenges Move beyond ticket resolution into true problem ownership Influence service delivery and continuous improvement Be part of a forward-thinking, supportive technical team ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

IAM Architect 6-Month Contract Remote 600- 700/day Inside IR35 We're recruiting for an IAM Architect to support an enterprise identity transformation programme. The role covers Active Directory, Entra ID, Okta, IAM and PAM, working closely with Security and Infrastructure teams to deliver secure, scalable identity solutions. They're looking for strong enterprise IAM architecture experience, with solid knowledge of authentication, access controls and privileged access. Key Responsibilities: Design and develop enterprise IAM architecture across Active Directory, Entra ID, Okta and PAM Define identity, authentication and access management strategies Support identity transformation, migration and modernisation programmes Work closely with Security, Infrastructure and Identity teams Identify and implement improvements to identity security and access controls Develop architectural designs, standards and roadmaps Requirements Proven experience working at Architect level within IAM / Active Directory Strong enterprise IAM / Identity Architecture experience Strong Active Directory architecture and design experience Experience with Entra ID, Okta and PAM Strong understanding of authentication, authorisation and access controls Experience delivering identity transformation or migration programmes Strong stakeholder management and architectural problem-solving skills ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

SC Cleared Software Engineer Initial 5-month Contract Fully Remote 400 - 575 p/day, Inside IR35 We're recruiting for a Software Engineer to support the development and improvement of secure, python solutions. This role will focus on Python development, package management, CI/CD and automation, working closely with engineering, security and platform teams to create reliable and user-friendly solutions for development teams. Key Responsibilities: Build and maintain secure Python and package management golden paths Develop curated package repositories and controlled publishing workflows Design and maintain CI/CD pipelines, reusable templates and developer tooling Integrate platform services with identity, security and runtime environments Develop automated onboarding and self-service capabilities Support reproducible development environments across Windows, WSL, Linux and containerised platforms Troubleshoot developer issues and reduce reliance on workarounds Improve platform reliability, build success, performance and supportability Produce clear technical documentation and support knowledge transfer Work collaboratively with engineering teams to gather feedback and continuously improve the platform Requirements: Strong Python development skills, with hands-on experience managing packages, dependencies and internal Python libraries using tools such as pip, PyPI and Conda Strong Python engineering and package management experience Experience with CI/CD pipelines, automation and artefact repositories Experience with containers and reproducible development environments Understanding of SSO, RBAC, security scanning and API integration Knowledge of SBOMs, provenance and policy-as-code SC Clearance ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Data Centre Project Manager Inside IR35 500 - 600 p/day Remote with travel to Europe IT Services Provider We are seeking an experienced Data Centre Project Manager to join a major IT Services provider, leading the delivery and assurance of large-scale data centre programmes. You will operate at a strategic level, overseeing delivery plans, and ensuring successful execution across complex, enterprise environments. Key Responsibilities Lead end-to-end delivery of data centre programmes (builds and expansions) Own governance, ensuring alignment to business, technical, and compliance requirements Convert designs into executable project and implementation plans Manage schedules, budgets, risks, and dependencies across workstreams Act as the key liaison between engineering, vendors, and stakeholders Oversee delivery to ensure alignment with approved designs Identify, manage, and resolve programme-level risks and issues Support design approvals and senior stakeholder decision-making Required Experience: Proven experience managing large-scale data centre deployments Strong understanding of data centre infrastructure (compute, storage, network, power, cooling) Ability to bridge technical and non-technical stakeholders effectively Comfortable operating in international, enterprise-scale programmes Willingness to travel to Europe throughout the contract Desirable Exposure to AI / HPC data centre environments (e.g. GPU-dense, NVIDIA platforms) Experience with high-density, high-power data centre projects Familiarity with design assurance and technical governance frameworks Contract Details: Inside IR35 Competitive day rate (experience dependent) Apply now to discuss the role in more detail. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Deskside Technician Location: Rochester Salary: Up to 35,000 per annum Hours: Full Time, 37.5 hours per week We are seeking an experienced and customer-focused Deskside Technician to join a busy IT support team, providing hands-on technical support and acting as a key escalation point for complex IT issues. This is an excellent opportunity for a proactive IT professional who enjoys troubleshooting, delivering exceptional customer service, and taking ownership of incidents through to resolution. The Role As a Deskside Technician, you will provide second-line support across desktop hardware, software, applications, and end-user devices. Working closely with Service Desk and infrastructure teams, you will ensure technical issues are resolved efficiently while maintaining high levels of customer satisfaction. Key Responsibilities Act as an escalation point for technical issues that cannot be resolved by the Service Desk team. Diagnose and resolve desktop, application, and user-related IT issues. Take end-to-end ownership of incidents and service requests through to successful resolution. Provide regular updates to users and maintain accurate ticket records. Build strong working relationships with end users and stakeholders. Investigate desktop-related issues to minimise business disruption. Escalate complex technical problems to specialist teams where required. Contribute to continuous service improvement and knowledge sharing across the team. About You To be successful in this role, you will have: Previous experience in a Deskside Support, Desktop Support or IT Support position. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Experience working within an ITIL-based support environment. Experience supporting Microsoft Windows and Microsoft 365 environments. The ability to prioritise workloads and manage multiple support requests effectively. A professional, organised and customer-focused approach. Desirable Qualifications ITIL Foundation. CompTIA A+. Microsoft Windows and Microsoft 365 certifications. What's on Offer? Salary up to 35,000. Opportunity to work in a dynamic technical support environment. Exposure to a broad range of technologies and infrastructure. Training and development opportunities. Supportive team culture with opportunities for progression. If you're an experienced IT support professional looking to take the next step in your career, we'd like to hear from you. Apply now for immediate consideration. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Deskside Technician Location: Inverness Salary: Up to 35,000 Per Annum I am working with one of the leading Managed Services Providers in the UK who have an excellent track record of supporting private and public sector clients all over the UK. They are a business with an excellent track record in transforming organisations via high-performance technology solutions. Their people are at the very heart of what they do as they enable workflow, remove barriers and empower users all over the UK. They are currently looking for a Deskside Technician to join their team and act as an escalation point for issues which cannot be resolved at 1st Line level. The successful applicant will provide in-depth diagnosis and technical resolutions of IT problems for the end users and customers. Key Responsibilities Take ownership of incidents and service requests from initial contact through to resolution. Troubleshoot and resolve desktop and end user issues, helping to keep users productive and minimise downtime. Investigate issues thoroughly and escalate more complex problems to the 3rd Line team where required. Keep users updated throughout, providing clear communication and a high standard of customer service. Build strong relationships with users across the business and become a trusted point of contact for IT support. Work closely with colleagues across the IT team, sharing knowledge and supporting others when needed. Contribute to continuous improvement by identifying recurring issues and opportunities to improve service delivery. Follow agreed IT processes and procedures while maintaining a professional and positive approach. Play an active role in team meetings, knowledge sharing and the ongoing development of the wider IT function. Skills & Experience Required Excellent communication skills (written and verbal) Keen attention to detail. Organised and able to prioritise workloads and workflows. Approachable and demonstrate outstanding customer service skills. Self-starter who can help to formulate tactical plans to achieve department strategy. Experience within the customers related industry, Previous experience of working within a multi-vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice. ITIL Foundation Microsoft Office/Windows 10/365 Comptia A+ ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Deskside Technician Location: Peterhead, Aberdeen Salary: Up to 35,000 Per Annum I am working with one of the leading Managed Services Providers in the UK who have an excellent track record of supporting private and public sector clients all over the UK. They are a business with an excellent track record in transforming organisations via high-performance technology solutions. Their people are at the very heart of what they do as they enable workflow, remove barriers and empower users all over the UK. They are currently looking for a Deskside Technician to join their team and act as an escalation point for issues which cannot be resolved at 1st Line level. The successful applicant will provide in-depth diagnosis and technical resolutions of IT problems for the end users and customers. Key Responsibilities Take ownership of incidents and service requests from initial contact through to resolution. Troubleshoot and resolve desktop and end user issues, helping to keep users productive and minimise downtime. Investigate issues thoroughly and escalate more complex problems to the 3rd Line team where required. Keep users updated throughout, providing clear communication and a high standard of customer service. Build strong relationships with users across the business and become a trusted point of contact for IT support. Work closely with colleagues across the IT team, sharing knowledge and supporting others when needed. Contribute to continuous improvement by identifying recurring issues and opportunities to improve service delivery. Follow agreed IT processes and procedures while maintaining a professional and positive approach. Play an active role in team meetings, knowledge sharing and the ongoing development of the wider IT function. Skills & Experience Required Excellent communication skills (written and verbal) Keen attention to detail. Organised and able to prioritise workloads and workflows. Approachable and demonstrate outstanding customer service skills. Self-starter who can help to formulate tactical plans to achieve department strategy. Experience within the customers related industry, Previous experience of working within a multi-vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice. ITIL Foundation Microsoft Office/Windows 10/365 Comptia A+ ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Deskside Technician Location: Glasgow Salary: Up to 35,000 Per Annum I am working with one of the leading Managed Services Providers in the UK who have an excellent track record of supporting private and public sector clients all over the UK. They are a business with an excellent track record in transforming organisations via high-performance technology solutions. Their people are at the very heart of what they do as they enable workflow, remove barriers and empower users all over the UK. They are currently looking for a Deskside Technician to join their team and act as an escalation point for issues which cannot be resolved at 1st Line level. The successful applicant will provide in-depth diagnosis and technical resolutions of IT problems for the end users and customers. Key Responsibilities Take ownership of incidents and service requests from initial contact through to resolution. Troubleshoot and resolve desktop and end user issues, helping to keep users productive and minimise downtime. Investigate issues thoroughly and escalate more complex problems to the 3rd Line team where required. Keep users updated throughout, providing clear communication and a high standard of customer service. Build strong relationships with users across the business and become a trusted point of contact for IT support. Work closely with colleagues across the IT team, sharing knowledge and supporting others when needed. Contribute to continuous improvement by identifying recurring issues and opportunities to improve service delivery. Follow agreed IT processes and procedures while maintaining a professional and positive approach. Play an active role in team meetings, knowledge sharing and the ongoing development of the wider IT function. Skills & Experience Required Excellent communication skills (written and verbal) Keen attention to detail. Organised and able to prioritise workloads and workflows. Approachable and demonstrate outstanding customer service skills. Self-starter who can help to formulate tactical plans to achieve department strategy. Experience within the customers related industry, Previous experience of working within a multi-vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice. ITIL Foundation Microsoft Office/Windows 10/365 Comptia A+ ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

IT Service Analyst Location: Dunstable - Hybrid, 3 days office / 2 days home Duration: 2 months initial contract Pay Rate: 250 Per Day Inside IR35 The Role I am working with a longstanding client who are one of the world's largest and most well known solutions companies. Amongst their customers is one of the UK's biggest hospitality businesses and they are looking for an IT Configuration Administrator to support the maintenance and improvement of Configuration Management and service information held within the ServiceNow platform. The main areas of focus will be administration, data quality & record maintenance and you will work with IT teams to gather missing information, check the accuracy of existing records and update Configuration Items, Services and Service Offerings within ServiceNow. Whilst this is not a technical CMDB design or Service Mapping position a really good level of attention to detail and IT skillset is vital as It is an administration focused role working with Key Responsibilities IT & ServiceNow Administration Maintain and update Configuration Item records within ServiceNow Create, amend and retire records following agreed processes Update CI information including ownership, support groups, status and other key attributes Review records for missing or inaccurate information Carry out routine CMDB housekeeping and data cleansing Update relationships between records where information has been provided and validated Maintain Service and Service Offering information within ServiceNow Data Quality Review ServiceNow records for incomplete, duplicate or inaccurate information Correct data issues following agreed processes and standards Identify missing information and follow up with the relevant IT teams Support regular data validation exercises Assist with the completion of data remediation activities Maintain spreadsheets or trackers recording outstanding data issues and progress Produce basic reports on data completeness and outstanding actions Administration and Coordination Contact IT teams to gather missing Configuration and Service information Follow up on outstanding information and actions Maintain accurate records of updates and changes Arrange meetings where required to gather or confirm information Record actions and decisions from meetings Provide regular updates on progress against allocated administration and data cleansing activities Governance Support Follow established Configuration Management and ServiceNow processes Ensure records are updated in line with agreed data standards Support Configuration Management reviews and audit activities by providing accurate information Highlight records which do not meet agreed standards to the Configuration Manager Assist with maintaining Configuration Management documentation Essential Skills & Experience Previous experience working in an IT administration, IT Service Management or ServiceNow environment Good understanding of data quality and record management Strong Microsoft Excel skills Excellent attention to detail Good organisational and administration skills Comfortable communicating with different IT teams to gather information Able to manage a workload involving large volumes of records and data Good written and verbal communication skills Desirable Skills Previous experience using ServiceNow CMDB Understanding of Configuration Items and basic CI relationships Familiarity with Services and Service Offerings within ServiceNow Basic understanding of ITIL or IT Service Management Experience with data cleansing, data validation or administration projects Previous experience working within a large IT environment ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Deskside Technician Location: Scunthorpe Salary: Up to 35,000 per annum Hours: Full Time, 37.5 hours per week We are seeking an experienced and customer-focused Deskside Technician to join a busy IT support team, providing hands-on technical support and acting as a key escalation point for complex IT issues. This is an excellent opportunity for a proactive IT professional who enjoys troubleshooting, delivering exceptional customer service, and taking ownership of incidents through to resolution. The Role As a Deskside Technician, you will provide second-line support across desktop hardware, software, applications, and end-user devices. Working closely with Service Desk and infrastructure teams, you will ensure technical issues are resolved efficiently while maintaining high levels of customer satisfaction. Key Responsibilities Act as an escalation point for technical issues that cannot be resolved by the Service Desk team. Diagnose and resolve desktop, application, and user-related IT issues. Take end-to-end ownership of incidents and service requests through to successful resolution. Provide regular updates to users and maintain accurate ticket records. Build strong working relationships with end users and stakeholders. Investigate desktop-related issues to minimise business disruption. Escalate complex technical problems to specialist teams where required. Contribute to continuous service improvement and knowledge sharing across the team. About You To be successful in this role, you will have: Previous experience in a Deskside Support, Desktop Support or IT Support position. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Experience working within an ITIL-based support environment. Experience supporting Microsoft Windows and Microsoft 365 environments. The ability to prioritise workloads and manage multiple support requests effectively. A professional, organised and customer-focused approach. Desirable Qualifications ITIL Foundation. CompTIA A+. Microsoft Windows and Microsoft 365 certifications. What's on Offer? Salary up to 35,000. Opportunity to work in a dynamic technical support environment. Exposure to a broad range of technologies and infrastructure. Training and development opportunities. Supportive team culture with opportunities for progression. If you're an experienced IT support professional looking to take the next step in your career, we'd like to hear from you. Apply now for immediate consideration. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Deskside Technician Location: Perth Salary: Up to 35,000 Per Annum I am working with one of the leading Managed Services Providers in the UK who have an excellent track record of supporting private and public sector clients all over the UK. They are a business with an excellent track record in transforming organisations via high-performance technology solutions. Their people are at the very heart of what they do as they enable workflow, remove barriers and empower users all over the UK. They are currently looking for a Deskside Technician to join their team and act as an escalation point for issues which cannot be resolved at 1st Line level. The successful applicant will provide in-depth diagnosis and technical resolutions of IT problems for the end users and customers. Key Responsibilities Take ownership of incidents and service requests from initial contact through to resolution. Troubleshoot and resolve desktop and end user issues, helping to keep users productive and minimise downtime. Investigate issues thoroughly and escalate more complex problems to the 3rd Line team where required. Keep users updated throughout, providing clear communication and a high standard of customer service. Build strong relationships with users across the business and become a trusted point of contact for IT support. Work closely with colleagues across the IT team, sharing knowledge and supporting others when needed. Contribute to continuous improvement by identifying recurring issues and opportunities to improve service delivery. Follow agreed IT processes and procedures while maintaining a professional and positive approach. Play an active role in team meetings, knowledge sharing and the ongoing development of the wider IT function. Skills & Experience Required Excellent communication skills (written and verbal) Keen attention to detail. Organised and able to prioritise workloads and workflows. Approachable and demonstrate outstanding customer service skills. Self-starter who can help to formulate tactical plans to achieve department strategy. Experience within the customers related industry, Previous experience of working within a multi-vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice. ITIL Foundation Microsoft Office/Windows 10/365 Comptia A+ ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.