Ecs Resource Group Ltd

Presales Architect - Cyber Security Location: Remote Salary: 75k + 10k comms Role Profile The Presales Solution Architect is responsible for shaping and advising on customer requirements, translating them into high-level technical designs and commercially viable cyber security solutions. You will work at the forefront of emerging security technologies, supporting sales engagements and helping position complex managed security services to new and existing customers. This role sits within a specialist technical pre-sales team and plays a key part in driving revenue growth through well-architected, customer-focused solutions. What you'll do Lead technical pre-sales engagements with customers and internal stakeholders Translate complex requirements into high-level cyber security solution designs Support qualification, bid responses, and tender processes Engage with senior stakeholders up to CxO level Produce solution designs, proposals, and supporting technical documentation Define BoMs and support commercial pricing models Act as solution authority across design and governance Collaborate with delivery teams to ensure smooth transition into implementation What we're looking for Experience in cyber security or IT managed services presales / solution architecture Strong ability to design end-to-end security solutions in complex environments Confident engaging with senior business and technical stakeholders Experience supporting technical bids and enterprise-level opportunities Strong communication, analytical, and problem-solving skills Familiarity across multiple cyber security domains (e.g. MDR, SIEM, IAM, cloud security, network security, threat detection, etc.) Key strengths Ability to translate technical complexity into clear business outcomes Strong collaboration across sales, technical, and delivery teams Comfortable working in fast-paced, deadline-driven environments Passion for cyber security innovation and emerging technologies ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Service Desk Manager Solihull (4 days onsite, 1 day WFH) 45,000 We are looking for an experienced Service Desk Manager to join a growing technology team based in Solihull. The Role You'll be responsible for leading a team of support engineers, ensuring high-quality service delivery, strong SLA performance, and excellent customer satisfaction. This is a hands-on leadership role where you'll combine technical knowledge with people management to drive team success. Key responsibilities include: Managing day-to-day service desk operations and team performance Monitoring SLAs, KPIs, and overall service delivery through reporting tools Acting as an escalation point for technical and client issues Supporting and mentoring team members to improve performance and capability Driving a strong, process-led approach to service delivery Prioritising workloads and ensuring tickets are handled efficiently Collaborating with internal teams to ensure seamless support About You Minimum 5 years' Service Desk Management experience Strong technical support background is essential Proven experience leading and supporting service desk teams Strong understanding of SLA/KPI-driven environments A team player with a hands-on leadership style Process-driven with excellent organisational skills Passionate about helping and developing support staff Excellent communication and stakeholder management skills ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

Job Title: VMware Infrastructure Consultant Location: UK (Hybrid, once per week onsite - Manchester and/or Leeds) Contract: Initial 3 Month Contract Rate: 675 - 750 Per Day DOE (Inside IR35) I am working with one of our longstanding clients who have a fantastic reputation as a leading technology and services provider. Currently, they are looking for an experienced VMware Infrastructure Consultant to support a large-scale network and infrastructure migration programme for a leading UK financial services organisation. This role will focus on analysing network traffic, mapping application dependencies, and supporting migration readiness across an existing VMware estate, using tools such as VMware Aria Operations for Networks. Key Responsibilities Analyse network traffic and communication flows within a VMware environment Map application dependencies across servers, services, and network paths Identify risks, bottlenecks, and constraints ahead of migration Support the definition of migration waves and workload sequencing Produce clear, actionable insights for both technical and non-technical stakeholders Work closely with infrastructure, network, and project teams to support migration planning Key Experience Required Strong experience within VMware environments, including vSphere and ideally NSX Hands-on experience with VMware Aria Operations for Networks or similar network visibility tools Experience analysing network traffic, flows, and application dependencies Proven experience supporting migration readiness, discovery, or assessment activities Ability to translate technical findings into clear, practical recommendations Desirable Experience Experience working on large-scale infrastructure or cloud migration programmes Exposure to network security, segmentation, or firewall analysis Broader experience across VMware tooling within the Aria or vRealize suite ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Onsite Services Engineer Salary: 30,000 per year (plus on call allowance) Working hours: 09:00-17:30 Location: Fully on-site in Lytham St Annes Security Clearance: SC Clearance but candidate can start once their BPSS Clearance comes through We are recruiting for an experienced Onsite Services Engineer to join a busy IT support team delivering high-quality onsite and deskside support services. This is an excellent opportunity for an engineer with strong troubleshooting skills and hands-on hardware experience who enjoys working in customer-facing environments. Key Responsibilities: Provide onsite/deskside and remote support within SLA targets Perform hardware break-fix, device replacements and IMAC activities Diagnose and resolve desktop, hardware, software and connectivity issues Manage ticket updates, escalations and user communication Support additional customer sites where required Skills & Experience: Previous IT Support, Deskside or Field Engineering experience Strong Windows OS and desktop/laptop troubleshooting skills Experience with hardware support, networking and remote access technologies Exposure to Active Directory and Microsoft Office / Office 365 beneficial Strong communication, customer service and problem-solving abilities ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

SC Cleared DevOps Engineer Initial 6-Month Contract Hybrid Working - Blackpool 600 - 700 p/day, Inside IR35 We're recruiting for an SC Cleared DevOps Engineer to support a large-scale cloud and platform engineering programme within a secure enterprise environment. This role will focus on container platforms, cloud security and CI/CD delivery across modern infrastructure environments. Key responsibilities: Deploying, managing and optimising Kubernetes environments, including AKS Supporting CI/CD pipeline development and automation initiatives Implementing and maintaining cloud security tooling, including Wiz Working closely with infrastructure and development teams to improve deployment processes Monitoring platform performance, reliability and security compliance Supporting troubleshooting, incident resolution and continuous improvement activities Required experience: Active SC Clearance Strong hands-on DevOps engineering experience within an enterprise environment Proven experience with Kubernetes and Azure Kubernetes Service (AKS) Experience with cloud security tooling, ideally Wiz Strong understanding of CI/CD pipelines and automation best practices ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

SC Cleared DevOps Engineer Initial 6-Month Contract Hybrid Working - Blackpool 600 - 700 p/day, Inside IR35 We're recruiting for an SC Cleared DevOps Engineer to support a large-scale cloud and platform engineering programme within a secure enterprise environment. This role will focus on container platforms, cloud security and CI/CD delivery across modern infrastructure environments. Key responsibilities: Deploying, managing and optimising Kubernetes environments, including AKS Supporting CI/CD pipeline development and automation initiatives Implementing and maintaining cloud security tooling, including Wiz Working closely with infrastructure and development teams to improve deployment processes Monitoring platform performance, reliability and security compliance Supporting troubleshooting, incident resolution and continuous improvement activities Required experience: Active SC Clearance Strong hands-on DevOps engineering experience within an enterprise environment Proven experience with Kubernetes and Azure Kubernetes Service (AKS) Experience with cloud security tooling, ideally Wiz Strong understanding of CI/CD pipelines and automation best practices ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Product Manager - UC and Contact Centre Location: Remote Salary: 60k Role Profile We are seeking an experienced and commercially driven Unified Communications & Contact Centre Product Manager to lead the strategy, development, and growth of a portfolio spanning UCaaS, CCaaS, SIP, and voice services. Key Responsibilities Own and develop the product roadmap across UCaaS, CCaaS, SIP, and voice solutions Drive product innovation and lifecycle management from concept through to launch and optimisation Monitor market trends, customer requirements, and competitor activity to maintain a competitive portfolio Support pricing, licensing, and go-to-market strategy alongside Commercial and Sales teams Build strong relationships with vendors and technology partners Translate technical capabilities into compelling customer propositions Work closely with Operations to ensure high service standards and successful delivery Skills & Experience Proven Product Management experience within UCaaS, CCaaS, telecoms, or cloud communications Strong knowledge of Microsoft Teams Phone, Direct Routing, SIP, and contact centre platforms Understanding of legacy voice technologies including PBX, ISDN, and PSTN Commercially aware with experience supporting business cases and pricing models Strong stakeholder management and cross-functional collaboration skills Ability to balance technical understanding with customer and commercial outcomes Desirable Exposure to AI-driven CX technologies such as conversational AI or sentiment analysis Understanding of telecoms compliance and regulatory frameworks including GDPR and Ofcom Experience within a managed services or technology services environment Top of Form Bottom of Form ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Account Manager Salary - 50K- 55K including bonus ( 35K base) Permanent role Hybrid - London We are currently working with one of the UK's largest managed services providers looking for a results-driven Account Manager to join their organisation. In this role, you will manage a portfolio of mid-market clients, driving revenue growth while building and maintaining strong, strategic relationships Key Responsibilities Manage and grow a portfolio of around 100 mid-market accounts, identifying upsell and cross-sell opportunities to maximise revenue potential Develop and execute strategic account plans tailored to each client's business objectives and needs Serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client satisfaction Conduct regular business reviews with key stakeholders to assess performance, address concerns, and identify growth opportunities Negotiate contracts and pricing agreements while maintaining profitability and client relationships Collaborate with internal teams including sales, product, and customer success to ensure seamless service delivery and client onboarding Maintain accurate and up-to-date account information in the CRM system, including pipeline management and sales forecasting Identify market trends and competitive threats within assigned territory, providing insights to support strategic planning Qualifications Essential: Strong proficiency with CRM software and Microsoft Office applications Excellent negotiation and consultative selling skills Demonstrated ability to build and maintain long-term client relationships Strong communication and presentation skills, with the ability to influence stakeholders at all levels Ability to manage multiple accounts simultaneously while maintaining attention to detail Self-motivated with a results-oriented mindset and strong work ethic Preferred: Experience in a specific industry vertical relevant to our business Advanced proficiency with data analysis and Excel Experience managing complex, multi-stakeholder accounts Familiarity with sales methodologies and consultative selling approaches Track record of exceeding sales targets and KPIs Further information available upon application ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

3rd Line Microsoft Engineer Location: Belgravia, London (5x days onsite per week) Day Rate: 270.00 per day Length: 3 months About the Role We're looking for a highly skilled 3rd Line Microsoft Engineer to join our growing IT & Cloud Services team. This is a hands-on technical role where you'll act as an escalation point for complex issues, drive Microsoft cloud adoption, and help enhance our modern workplace environment. You'll play a key part in supporting, securing, and optimising our Microsoft ecosystem - with a strong focus on Entra ID, Intune, PowerShell, Azure services, and email security (Mimecast). What You'll Be Doing Acting as a senior escalation point for 2nd Line teams and resolving complex Microsoft-related incidents. Administering, managing, and troubleshooting Entra ID (Azure AD) including conditional access, identity protection, authentication and SSO. Creating, deploying, and managing Intune policies, configuration profiles, compliance policies, and application deployments. Developing and maintaining PowerShell scripts to automate tasks and improve service efficiency. Supporting and administering Mimecast including policies, mail flow, security setups, impersonation protection and overall email continuity. Managing Windows 10/11, Microsoft 365, Exchange Online and related cloud services. Participating in project work such as cloud migrations, security uplift programmes, and endpoint modernisation. Ensuring systems follow security best practices and compliance standards. Documenting solutions, creating runbooks, and contributing to continuous improvement. What We're Looking For Strong background in 3rd Line / Senior Support roles Deep knowledge of Microsoft 365, Entra ID, Azure AD, and modern identity/security Hands-on experience building and configuring policies in Microsoft Intune Solid PowerShell scripting skills Experience supporting and configuring Mimecast Strong understanding of Windows client OS, device management, Exchange Online, and cloud security ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Deskside Technician We are looking for an experienced Deskside Technician to provide hardware and software support both remotely and on-site, ensuring services are delivered in line with agreed Service Level Agreements (SLAs). This role requires flexibility, with core hours spent supporting users across customer environments. Key Responsibilities Replace desktops, laptops, and monitors on a like-for-like basis to minimise user disruption Perform break-fix support across all desktop equipment Carry out IMAC (Install, Move, Add, Change) activities Manage and complete assigned tickets, maintaining regular communication with scheduling teams Diagnose and resolve technical issues using available tools and expertise Deliver timely, high-quality solutions while keeping users informed and escalating where necessary Follow documented procedures and maintain accurate, up-to-date records Support additional tasks and ad hoc assignments as required Adhere to health & safety policies and relevant compliance standards Remain vigilant to security risks and follow reporting procedures where needed Skills & Knowledge Strong PC literacy with a solid understanding of Windows operating systems Experience supporting Microsoft Office Suite (including Visio/Project) Knowledge of desktop/laptop hardware (keyboards, memory, hard drives, etc.) Familiarity with Active Directory (desirable) Understanding of networks, troubleshooting, and network builds Experience with printer setup/configuration Exposure to VPN support and remote working environments Knowledge of mobile devices including iPads and Windows tablets Strong troubleshooting and problem-solving skills Experience Required Minimum 2 years experience in an IT engineering/support role Proven ability to diagnose and repair desktops and laptops Good understanding of networks and Windows environments Relevant accreditations are desirable Personal Attributes Strong customer service and communication skills Team player with a flexible and cooperative approach High attention to detail and strong organisational skills Ability to work under pressure and manage time effectively Professional, tactful, and reliable Working Environment This is primarily a site-based role supporting customer locations, with additional remote support responsibilities. There may also be a requirement to travel between nearby sites within a campus-style environment. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Data Warehouse Developer Initial 3-Month Contract Hybrid Working - Bradford 500 - 625 p/day, Inside IR35 We're recruiting for an experienced Data Warehouse Developer to support a large-scale data and reporting programme within an enterprise environment. Key responsibilities: Develop and maintain data warehouse solutions Write and optimise advanced SQL queries Support database performance tuning and optimisation Design and maintain data structures and data architecture solutions Gather requirements from business stakeholders Support ongoing data and reporting improvement initiatives Required experience: Proven experience delivering data warehouse solutions within complex organisations Advanced SQL development and query optimisation skills Strong understanding of data architecture and data structures Ability to gather, analyse and translate stakeholder requirements into technical solutions ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Operational Resilience Lead Hybrid working in Sheffield 6-month rolling contract 600 - 700, Inside IR35 We're seeking an experienced Technology Operational Resilience Lead to support the transition of Operational Resilience capabilities into a scalable operating model within a large enterprise environment. Key Responsibilities: Lead Operational Resilience programme-to-BAU transition activities Drive process improvements, automation, and operational efficiencies Manage delivery plans, governance, risks, issues, and dependencies Support senior stakeholders with reporting, regulatory deliverables, and key initiatives Coordinate cross-functional teams across Technology, Risk, and Resilience functions Embed performance metrics, controls, and continuous improvement practices Requirements: Experience delivering large-scale transformation and BAU transition programmes Strong delivery management, governance, and stakeholder engagement skills Background in Technology, Risk, Controls, or Operational Resilience Experience working within a large bank or highly regulated environment is essential ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Product Owner Hybrid working in Sheffield 6-month rolling contract 600 - 700 p/day, Inside IR35 We're seeking an experienced Product Owner to lead Operational Resilience initiatives across Service Chain Mapping, Scenario Testing, and Proactive Resilience workstreams within a large enterprise environment. Key Responsibilities: Own and prioritise the Operational Resilience backlog and roadmap across multiple resilience workstreams Lead Service Chain Mapping, Scenario Testing, and Proactive Resilience initiatives Drive resilience-by-design practices, scenario testing, and resilience automation across technology teams Improve visibility of service dependencies, resilience risks, and critical business service impacts Champion tooling enhancements, digital transformation, and process improvements Deliver resilience metrics, governance, reporting, and management information Engage senior stakeholders across Technology, Risk, Resilience, and Business functions Ensure alignment with regulatory requirements, impact tolerances, and risk appetite Requirements: Proven Product Owner experience within a large banking or highly regulated environment Strong knowledge of Operational Resilience, Scenario Testing, or Service Chain Mapping Agile delivery expertise with strong backlog and roadmap management skills Understanding of service resilience, incident management, business continuity, disaster recovery, and operational risk Experience driving tooling, automation, and process transformation initiatives ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Governance Lead - Operational Resilience Hybrid working in Sheffield 6-month rolling contract 600 - 700, Inside IR35 We're seeking a Governance Lead to define and manage resilience policy, process, and controls to strengthen governance within a large enterprise environment. Key Responsibilities: Own and maintain resilience policies, processes, and operating model Ensure alignment with regulatory, risk, and internal control frameworks Oversee control execution, compliance, and exception management Define and track KPIs to measure governance and control effectiveness Drive governance maturity, risk identification, and remediation actions Collaborate across Technology and Resilience teams to embed best practice Provide clear reporting and insight to senior stakeholders and governance forums Requirements: Experience working with regulatory and risk management frameworks in financial services Strong experience in governance, risk, controls, or technology risk management roles Proven track record of defining and embedding policy, process, and control frameworks ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Power BI Developer Initial 3-Month Contract Hybrid Working - Bradford 500 - 625 p/day, Inside IR35 We're recruiting for an experienced Power BI Developer to support a large-scale data and reporting programme within a enterprise environment. Key responsibilities: Develop and maintain BI reporting solutions Build dashboards and reports using Power BI Write and optimise SQL queries Design and maintain data models Gather requirements from business stakeholders Support ongoing reporting and data improvement initiatives Required experience: Proven experience delivering BI and reporting solutions within complex organisations Strong SQL development and query optimisation skills Strong data modelling and data warehousing experience Demonstrable experience developing dashboards and reporting solutions using Power BI Ability to gather, analyse and translate stakeholder requirements into technical solutions Experience working within regulated or public sector environments is desirable ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Outside IR35 Pay 475 a day 3 month rolling contract ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis. The successful candidate will be working with a Telecoms end client across various projects. Key Responsibilities Lead the design and implementation of end-to-end service models across product, network, technology and operational domains within a telecommunications environment. Drive the creation of new operational processes and service frameworks, taking ownership from initial concept through to delivery and continuous improvement. Define and optimise customer and operational journeys to ensure scalable, efficient and customer-centric service experiences. Collaborate with cross-functional stakeholders including Product, Engineering, Operations, Architecture and Delivery teams to align service outcomes with business objectives. Produce high-quality service design artefacts, operational models, process maps, governance documentation and transition plans for complex solutions. Ensure all service designs are operationally viable, measurable, aligned to industry standards and capable of supporting large-scale delivery and future growth. Key Skills Extensive experience leading end-to-end service design initiatives, with the ability to create new processes and operating models from the ground up rather than simply documenting existing workflows. Strong telecommunications industry background, with a solid understanding of network, IT, operational and customer service environments. Proven expertise in service design methodologies, customer journey mapping, process modelling and operational design. Strong understanding of ITIL or comparable service management frameworks, including service transition and operational readiness principles. Ability to translate complex business, technical, and operational requirements into practical, scalable service solutions. Excellent stakeholder management, facilitation, and communication skills with experience influencing senior leaders and driving alignment across cross-functional teams. Further job details available upon application. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Account Manager Salary - 50K- 55K including bonus ( 35K base) Permanent role Hybrid - Solihull We are currently working with one of the UK's largest managed services providers looking for a results-driven Account Manager to join their organisation. In this role, you will manage a portfolio of mid-market clients, driving revenue growth while building and maintaining strong, strategic relationships Key Responsibilities Manage and grow a portfolio of around 100 mid-market accounts, identifying upsell and cross-sell opportunities to maximize revenue potential Develop and execute strategic account plans tailored to each client's business objectives and needs Serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client satisfaction Conduct regular business reviews with key stakeholders to assess performance, address concerns, and identify growth opportunities Negotiate contracts and pricing agreements while maintaining profitability and client relationships Collaborate with internal teams including sales, product, and customer success to ensure seamless service delivery and client onboarding Maintain accurate and up-to-date account information in the CRM system, including pipeline management and sales forecasting Identify market trends and competitive threats within assigned territory, providing insights to support strategic planning Qualifications Essential: Strong proficiency with CRM software and Microsoft Office applications Excellent negotiation and consultative selling skills Demonstrated ability to build and maintain long-term client relationships Strong communication and presentation skills, with the ability to influence stakeholders at all levels Ability to manage multiple accounts simultaneously while maintaining attention to detail Self-motivated with a results-oriented mindset and strong work ethic Preferred: Experience in a specific industry vertical relevant to our business Advanced proficiency with data analysis and Excel Experience managing complex, multi-stakeholder accounts Familiarity with sales methodologies and consultative selling approaches Track record of exceeding sales targets and KPIs Further information available upon application ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process

Service Architect Six Month Contract - Inside IR35 Pay Rate: 550 - 600 Per Day Hybrid: One day per week in either London or Chippenham Job Description I am working with a one of the country's leading digital transformation partners with an outstanding reputation for delivering bespoke, integrated solutions for over 3000 companies. I am looking for an experienced Service Design professional to join the team on a six-month contract to support their Service Desk clients in building out the highest quality Service Design solutions. This is an ideal opportunity for a Service Design professional with a strong commercial background as a big part of the role sits within pre-sales. So, if you are a Service Designer that is looking for a new contract opportunity then get in touch to find out more. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

IT Risk and Control Manager Initial 4-Month Contract Hybrid Working - London 600 - 700 p/day, Inside IR35 We're recruiting for an experienced Technology Risk & Controls Manager to support a major IT services provider delivering enterprise-scale technology and operational risk management across a complex, regulated environment. Key responsibilities: Partnering with senior technology and control stakeholders to oversee risk and control activities Supporting operational risk management, controls assurance, audits and issue remediation Providing risk and controls expertise across technology and cyber domains Monitoring and improving control effectiveness across complex technology environments Delivering concise reporting and updates to senior leadership and governance forums Driving continuous improvement initiatives across risk and control processes Analyse and interpret risk and control related information to provide insight and improvement with clear and measurable outcomes Required experience: Strong background in technology risk, operational risk or controls management Experience within enterprise technology, cyber or infrastructure environments Proven stakeholder management experience with senior leadership teams Strong understanding of governance, controls assurance and risk frameworks Experience within financial services is essential Relevant certifications such as CISA, CISSP, CRISC or similar are advantageous ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

Customer Issue Resolution (CIR) Representative Bracknell - Remote but need to be able go to site for meetings & catch up's 20.62 per hour ( 40,200 per annum equivalent) 12-month initial contract We are currently recruiting for a Customer Issue Resolution (CIR) Representative to join a fast-paced, customer-focused environment. This role is responsible for delivering high-quality services across disputes, returns/credits, and credit & collections management , ensuring efficient resolution of customer issues and timely cash flow. This is a customer-facing role , requiring direct interaction with external customers, internal teams, and cross-functional stakeholders to drive effective outcomes. The successful candidate will demonstrate a strong understanding of business processes, with the ability to interpret data and translate it into clear, actionable solutions. Key Responsibilities Manage end-to-end CIR activities , including billing disputes, returns, credit adjustments and collections Handle customer issues relating to billing, collections, and dispute management , ensuring timely resolution Perform proactive collection activity on overdue accounts, following defined credit policies and procedures Partner with customers and internal teams (such as quality and operations) to resolve delinquent or disputed accounts Build strong relationships with customers, maintaining credibility and trust through accurate and timely communication Accurately log, track and manage cases using SAP and Salesforce systems Interpret policies, investigate root causes, and implement effective solutions Handle sensitive and confidential financial data with professionalism and discretion Work independently to meet targets and objectives, escalating complex or unusual issues where required Skills & Experience Proven experience within customer service, collections, or customer operations environments Experience managing disputes, returns, credits, or accounts receivable processes Strong working knowledge of SAP and Salesforce Excellent problem-solving and issue resolution skills Strong communication skills, with the ability to engage internal and external stakeholders Ability to manage a high volume of queries in a structured environment High attention to detail and strong organisational skills Additional Responsibilities & Development Contribute to process improvement initiatives and operational excellence programmes Support onboarding and training of new team members where required Develop knowledge of credit policies, reporting, and financial processes Opportunity to become a subject matter expert (SME) or system "super-user" Participate in team initiatives and continuous improvement activities What's on Offer Competitive hourly rate 12-month initial contract with potential to extend Opportunity to gain experience in a highly process-driven environment Exposure to leading systems including SAP and Salesforce ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.