Niyaa People Ltd

81 job(s) at Niyaa People Ltd

Niyaa People Ltd City, Birmingham
Jul 29, 2026
Contractor
Join a well-established Housing Association in a rewarding leadership role where you'll play a key part in delivering an exceptional customer experience. This Customer Experience Team Leader (Complaints) position offers the opportunity to lead a dedicated team responsible for resolving customer complaints, improving service delivery, and driving continuous improvement across the organisation. This is a minimum 3-month contract, with the potential to be extended, offering consistent work and the opportunity to make a real impact within the organisation. You'll be responsible for managing the day-to-day performance of the Customer Experience team, ensuring complaints are handled professionally, fairly, and within agreed service standards. This is an excellent opportunity for an experienced people manager who is passionate about coaching others, enhancing customer satisfaction, and creating positive outcomes within the social housing sector. We'd love to hear from anyone with a background as a Customer Experience Team Leader, Complaints Team Leader, Customer Service Team Leader, Contact Centre Team Leader, Customer Resolution Team Leader, or someone with experience leading complaints teams within a Housing Association or Local Authority housing service. As a Customer Experience Team Leader (Complaints), you will be: Leading, motivating and developing a team of Customer Experience Advisors Managing the end-to-end complaints process, ensuring timely and high-quality resolutions Monitoring team performance against KPIs and service standards Coaching team members through regular one-to-one meetings, feedback sessions and performance reviews Managing complex customer escalations and supporting the resolution of challenging cases Identifying complaint trends and implementing service improvements to enhance the customer journey Producing performance reports and management information for senior stakeholders Working collaboratively with internal teams to improve customer outcomes and service delivery I'd love to speak to anyone who has: Previous experience leading a complaints team within a social housing organisation (essential) Strong people management, coaching and mentoring skills Experience managing KPIs, service levels and performance targets Excellent communication, stakeholder management and problem-solving abilities A customer-focused approach with a passion for delivering outstanding service A strong understanding of complaint handling within the social housing sector, including working to regulatory standards Key requirements for this Customer Experience Team Leader role: Previous experience leading a complaints team within a Housing Association or Local Authority housing service Strong organisational skills with the ability to manage competing priorities Confident using CRM systems and Microsoft Office applications A proactive approach to continuous improvement and service excellence The Customer Experience Team Leader role is offering the following benefits: Minimum 3-month contract with the potential to be extended Weekly pay Ongoing support throughout your contract Opportunity to work within a supportive and collaborative team The chance to make a genuine impact on the customer experience This role is offering an hourly rate of 30.00. Travel & LocationThis role is based in Edgbaston , with excellent transport links from Birmingham City Centre via the A38 (Bristol Road) , A456 (Hagley Road) and nearby motorway connections, including the M5 and M6 . The area is also well served by local bus routes and nearby train stations, making it easily accessible by both car and public transport. If this Customer Experience Team Leader (Complaints) role sounds like your next opportunity, please apply now or contact Olivia Taylor at (url removed)
Niyaa People Ltd Oldbury, West Midlands
Jul 29, 2026
Full time
We are recruiting on behalf of a well-established Housing Association in the West Midlands for an experienced Housing Officer to join their team on a 12-month fixed-term contract . This is an excellent opportunity to make a real difference by supporting residents, managing neighbourhoods, and helping create safe, sustainable communities. This hybrid role offers the flexibility of working from home, the office, and across your designated housing patch , giving you variety while ensuring you remain visible and accessible to residents. Key Responsibilities Of A Housing Officer: Managing a designated portfolio of tenancies and delivering a high-quality housing management service. Investigating and managing anti-social behaviour (ASB) cases from initial report through to resolution, ensuring accurate case management and timely action. Working closely with residents, local authorities, the police, and other partner agencies to tackle ASB and improve community safety. Taking appropriate enforcement action where required, including preparing documentation and supporting legal proceedings where necessary. Carrying out tenancy visits, estate inspections, and property audits. Managing tenancy breaches, neighbourhood disputes, and tenancy sustainment cases. Identifying safeguarding concerns and supporting vulnerable residents through referrals and partnership working. Supporting residents to sustain their tenancies while balancing customer service with effective tenancy enforcement. Assisting with tenancy sign-ups, mutual exchanges, successions, and ending tenancies. Maintaining accurate records and ensuring compliance with housing legislation, policies, and regulatory requirements. About You: Previous experience as a Housing Officer, Neighbourhood Officer, Tenancy Officer, or in a similar housing management role. Significant experience managing anti-social behaviour (ASB) cases, including investigations, evidence gathering, partnership working, and enforcement action. A sound understanding of housing legislation, tenancy management, and safeguarding responsibilities. Excellent communication, negotiation, and conflict resolution skills. The confidence to make balanced decisions while delivering excellent customer service. Strong organisational skills with the ability to manage a varied caseload. Good IT skills and experience maintaining accurate housing management records. A full UK driving licence and access to a vehicle (or the ability to travel regularly across the housing patch). In return, our client offers an excellent package including: Competitive salary of 39.8k per annum 12-month fixed-term contract Hybrid working with a mix of home, office, and patch-based working Learning and development opportunities Career progression opportunities Flexible working arrangements Mileage reimbursement for business travel A supportive, collaborative team environment where your contribution is valued If this Housing Officer role is of interest please apply or contact (url removed)
Niyaa People Ltd Perry Barr, Birmingham
Jul 29, 2026
Contractor
We are currently recruiting on behalf of a well-established housing association for an experienced Community Engagement Officer to join their team on a temporary basis for an initial period of four months. This is a key role within the organisation, supporting customer engagement, tenant involvement, regulatory compliance, and continuous service improvement. The successful candidate will play an important part in ensuring tenants have a meaningful voice in shaping services and that the organisation can demonstrate strong evidence of customer-focused delivery. The role will suit an experienced housing, customer engagement, or resident involvement professional who can quickly build relationships, manage priorities, and make an immediate contribution. Key Responsibilities of a Community Engagement Officer: Lead and coordinate customer engagement activities, ensuring tenants have meaningful opportunities to influence and scrutinise services. Support tenant panels, scrutiny groups, and resident involvement activities to ensure customers can hold the organisation to account. Gather, analyse, and present customer feedback to support service improvements. Work with internal teams to collect evidence and information for regulatory reviews, audits, and self-assessments. Support compliance with consumer standards, tenant satisfaction measures, and customer-focused regulatory requirements. Produce clear and concise reports, performance information, and updates for senior management and governance meetings. Monitor complaints performance, support complaint investigations, issue customer communications, and contribute to complaint review meetings. Identify opportunities to improve customer experience and ensure tenant views are embedded into decision-making. Support customer communications, including newsletters, online updates, and engagement materials. Build positive relationships with tenants, colleagues, external partners, and community stakeholders. Provide line management support to a Community Partnership and Engagement Assistant, including supervision, guidance, and performance support. About You: Previous experience working within social housing, customer experience, resident involvement, community engagement, or a similar environment. Experience supervising or managing junior staff and supporting their development. Knowledge and understanding of tenant engagement principles, customer involvement, and service improvement approaches. Experience working with customer feedback, satisfaction measures, performance information, or regulatory requirements. Strong report writing skills with the ability to present information clearly to different audiences. Experience engaging with residents, communities, and a range of stakeholders. Excellent communication and relationship-building skills. Ability to manage competing priorities and deliver outcomes within deadlines. Experience working with diverse communities and engaging with hard-to-reach groups. Full UK Driving license and access to a vehicle. If this Community Engagement Officer role is of interest, please apply or contact (url removed)
Niyaa People Ltd Brockholes, Yorkshire
Jul 29, 2026
Contractor
We are currently recruiting for an experienced Customer Liaison Officer to join a leading organisation delivering planned and retrofit refurbishment works in Huddersfield. This is a fantastic opportunity for someone with a background in social housing, tenant liaison, or customer engagement who enjoys building positive relationships with residents and delivering excellent customer service. As a Customer Liaison Officer, you will act as the main point of contact for residents throughout the refurbishment programme, ensuring customers are fully informed, supported, and reassured during the delivery of improvement works. You will work closely with residents, site teams, contractors, and project stakeholders to ensure works are completed smoothly with minimal disruption. The role will support refurbishment works across two tower blocks in the Chisslebank area of Huddersfield, including window replacements, external wall insulation, new bathrooms, plastering, and external improvement works. Key Responsibilities of the Customer Liaision Officer role: Act as the main contact for residents throughout planned and retrofit works. Build positive relationships with tenants and local communities. Communicate works information clearly and manage resident expectations. Handle customer enquiries, concerns, and complaints professionally. Coordinate access arrangements and support the smooth delivery of works. Resolve resident issues, escalating where required. Maintain accurate records of communications and issue resolutions. Liaise with site teams and contractors to deliver excellent customer service. To be successful in this Customer Liaision Officer role, you will have: Previous experience working within the social housing sector. Experience in a Customer Liaison Officer, Tenant Liaison Officer, Resident Liaison Officer, or customer-facing role. Strong communication and interpersonal skills with the ability to build rapport with residents. Experience dealing with sensitive situations and resolving customer concerns. Excellent organisational skills with the ability to manage multiple priorities. Strong negotiation skills and a proactive approach to problem-solving. Good IT skills, including Microsoft Office. Full UK driving licence and access to a vehicle. What's on Offer? 18 per hour Temporary full-time opportunity. Mileage expenses paid. Opportunity to work on an important planned and retrofit refurbishment programme. Supportive and established team environment. Immediate opportunity available. If this Customer Liaision Officer role sounds like your next step, apply now or contact Olivia at (url removed)
Niyaa People Ltd Norwich, Norfolk
Jul 29, 2026
Contractor
We are seeking an experienced Floor Layer to join a well-established housing association on a long-term self-employed contract , delivering responsive repairs and planned maintenance across social housing properties in Norwich and the surrounding areas. This is a specialist role requiring a strong background in cap and cove flooring alongside basic plumbing experience. Working within occupied properties, you'll play a key role in delivering high-quality repairs while providing excellent customer service to tenants. This role may also suit professionals currently working in, or ready to step into, the following positions: Floor Layer, Vinyl Floor Layer, Flooring Installer, Multi Trade Operative (Flooring Bias), Multi Skilled Operative, Multi Trade Plumber or Wetroom Fitter. Key Responsibilities: Install, repair and maintain cap and cove flooring. Complete all associated floor preparation works. Carry out basic plumbing repairs and maintenance. Undertake planned and reactive maintenance within occupied social housing properties. Ensure all work is completed safely and to a high standard. Deliver excellent customer service while working in tenants' homes. Manage your own workload and work independently across a designated patch. Ensure compliance with company procedures, health & safety standards and client expectations. About You: We're looking for an experienced Floor Layer with plumbing knowledge and a proven track record within the social housing or repairs and maintenance sector. You'll have: Proven experience installing and repairing cap and cove flooring. Previous plumbing experience. Experience working within social housing, responsive repairs or planned maintenance (desirable). The ability to work independently and manage your own workload. A professional, reliable and customer-focused approach. Strong attention to detail and commitment to delivering high-quality workmanship. Qualifications: Formal qualifications such as NVQs or City & Guilds are not essential. Our client is primarily interested in candidates who can demonstrate the right level of practical experience and a proven track record within the role. Benefits: Company van and fuel card Long-term self-employed contract Weekly payments (CIS payment options available) Ongoing work with a consistent pipeline of social housing repairs and maintenance Permanent position available if desired Immediate start available If this Floor Layer role is something that you're interested in, please apply online today or call Alex on (phone number removed) .
Niyaa People Ltd
Jul 29, 2026
Contractor
We are currently recruiting for an experienced Site Manager to join a well-established contractor delivering planned refurbishment works across Sheffield and the surrounding Yorkshire region . This is a temporary opportunity overseeing roofing replacement and window installation projects within occupied social housing properties. The successful candidate will be responsible for managing multiple refurbishment sites, ensuring projects are delivered safely, on time and to the highest quality standards while maintaining excellent customer service. Key Responsibilities: Manage day-to-day site operations across planned refurbishment projects Oversee roofing replacement and window installation programmes across Sheffield and the surrounding area Lead and supervise direct labour and subcontractors on site Ensure works are delivered safely, efficiently and within programme Maintain high standards of quality, site presentation and customer satisfaction Ensure full compliance with Health & Safety policies and procedures Carry out site inductions for all operatives, subcontractors and visitors Maintain accurate site records, including Health & Safety documentation Monitor environmental and waste management compliance Organise and chair regular site meetings Plan labour, materials and resources to ensure efficient project delivery Report progress, programme updates and site issues to the Project Manager Support, motivate and manage site teams to achieve project objectives Ensure all works comply with company procedures and client specifications Requirements: Previous experience working as a Site Manager on planned refurbishment or construction projects Experience managing roofing, window replacement or planned maintenance programmes Experience supervising both direct labour and subcontractors Experience working within the social housing sector is desirable SMSTS Certificate (Essential) NVQ Level 4, HNC or equivalent experience Full UK Driving Licence Strong organisational, communication and leadership skills Benefits: 200 - 250 per day Temporary assignment with a leading property services contractor Monday to Friday working Company van and fuel card Opportunity to work on a busy planned refurbishment programme Supportive project team Weekly pay If you're interested in this Site Manager role in Sheffield , please apply online or contact Alex on (phone number removed) for more information.
Niyaa People Ltd Exeter, Devon
Jul 29, 2026
Full time
We're recruiting on behalf of a well-established housing provider for an Anti-Social Behaviour (ASB) Officer . This is an excellent opportunity for someone with experience in housing, policing, community safety, enforcement , or another customer-focused role involving anti-social behaviour, investigations or conflict resolution. If you're personable, organised and keen to develop, full training and ongoing support will be provided. The Role: You'll manage your own caseload of anti-social behaviour, nuisance and hate crime cases, working with customers and partner agencies to achieve positive outcomes and create safer communities. This is a hybrid role , combining home working, office attendance and community visits across Devon . You'll manage your own diary, planning customer visits, investigations and meetings effectively. Key Responsibilities of an ASB Officer: Manage a caseload of ASB, nuisance and hate crime cases from report through to resolution. Investigate complaints, gather evidence and identify appropriate actions. Support customers affected by ASB and maintain regular communication throughout cases. Work collaboratively with internal teams, police, local authorities, legal teams and external agencies. Maintain accurate case records, reports and documentation. Attend customer visits, meetings and case reviews across Devon. Support legal action where required and ensure cases are progressed effectively. Contribute to creating safe, inclusive and sustainable communities. What We're Looking For: Experience dealing with anti-social behaviour, challenging situations, investigations or conflict resolution. Background in housing, policing, community safety, enforcement or another transferable customer-facing role. Strong communication skills with the ability to build positive relationships with customers and partner agencies. Ability to manage your own workload, prioritise effectively and work independently. Good IT skills and attention to detail when maintaining case records. A willingness to learn and develop, with training provided. Full UK driving licence and access to your own vehicle. Flexibility to travel across Devon for customer visits and meetings. Benefits: Salary of 32,000- 40,000 per annum. Hybrid and flexible working. 25 days holiday plus bank holidays, increasing with service. Option to buy or sell annual leave. Additional wellbeing and paid volunteering days. Pension scheme with employer contributions up to 12%. Life assurance. Enhanced family leave. Private medical, dental and critical illness insurance options. Discounted gym membership. 24/7 virtual GP access. Training, support and career development opportunities. If you're looking for a rewarding role where you can make a real difference within communities while developing your career, we'd like to hear from you. Please apply or contact (url removed)
Niyaa People Ltd Tongwynlais, Cardiff
Jul 28, 2026
Contractor
We are recruiting on behalf of a community-focused organisation operating in the housing sector, providing services to residents and supporting tenancy management and property maintenance. The business has an established customer services function that acts as a key point of contact for customers, handling day-to-day enquiries and coordinating service requests. About the role This is a Customer Service Advisor position within a customer services team, primarily handling inbound calls (with some outbound contact as required). The role involves responding to a range of housing-related queries including tenancy management and maintenance issues, raising repair orders, and taking rent payments. The position is hybrid, working 35 hours per week with set office/homeworking days: Monday, Tuesday and Thursday in the office; Wednesday and Friday working from home. The client is looking for someone to start as soon as possible. Interviews are expected to be arranged quickly (potentially end of this week or next week) and are likely to be an informal conversation with the hiring manager. Responsibilities of a Customer Service Advisor: Handle predominantly inbound customer calls (and some outbound calls where needed) Respond to tenancy management enquiries Respond to maintenance/repairs enquiries Raise/submit repair orders Take rent payments over the phone Provide general customer service support and resolve queries at first point of contact where possible Salary and benefits Hybrid working pattern: 3 days office / 2 days from home (Mon/Tue/Thu in office; Wed/Fri WFH) 35 hours per week 18- 19 p/h umbrella Minimum 4 month contract Ideal candidate Strong customer service experience (essential) Comfortable working on phones in a busy inbound-call environment Able to handle a variety of enquiries including tenancy-related and repairs/maintenance queries Experience in housing is desirable but not essential Background in third sector/public sector/contracted services is preferred but not required Available to start at short notice If this Customer Service Advisor role is for you please apply or contact Olivia at (url removed)
Niyaa People Ltd Daventry, Northamptonshire
Jul 28, 2026
Contractor
We are currently recruiting for an experienced Multi Trade Operative to join a well-established contractor carrying out void property repairs and refurbishment works to social housing properties across Daventry This is an ongoing temporary role offering regular work with the opportunity to join a busy team delivering high-quality void property maintenance and refurbishment projects. The role involves working on void social housing properties across Daventry, carrying out a range of multi-trade repairs to prepare homes to a lettable standard. We welcome applications from Multi Skilled Operatives, Multi Traders, Property Maintenance Operatives, Void Operatives, Maintenance Technicians, Carpenter Multi Traders, Plumber Multi Traders, and Repairs Operatives with experience working within social housing or domestic property maintenance. Key Responsibilities: Carry out a variety of repairs across multiple trades, including basic carpentry, plumbing, plastering, tiling, and painting & decorating Complete repairs to doors, frames, locks, kitchens, bathrooms, and internal fixtures and fittings Undertake patch plastering, wall repairs, and minor rendering where required Carry out basic plumbing repairs, including replacing taps, sinks, toilets, and pipework Complete minor carpentry works including hanging doors, fitting skirting boards, architraves, and kitchen repairs Carry out wall and floor tiling repairs as required Prepare surfaces and complete painting and decorating to achieve a high-quality finish Ensure all properties are completed to the required void standard within agreed timescales Work safely and effectively while maintaining a clean and tidy work area Complete all work in accordance with health and safety regulations and company standards Requirements: To have your own van To have your own tools Previous experience working as a Multi Trade Operative Experience across a range of trades including carpentry, plumbing, plastering, tiling, and decorating Previous experience working on social housing void properties is highly desirable Ability to work independently and manage your own workload Full UK driving licence Benefits: Ongoing self-employed work Monday to Friday working Weekly pay (CIS payments available) Opportunity to secure long-term work with a reputable contractor If you're interested in this Multi Trade Operative role, please apply online or call Alex on (phone number removed)
Niyaa People Ltd Peterborough, Cambridgeshire
Jul 28, 2026
Contractor
We are currently looking for a Multi Trade Operative to work on insurance reinstatement projects covering Peterborough and the surrounding areas for a well-established property repairs contractor. This opportunity is with an established contractor delivering high-volume reactive repair and reinstatement works on behalf of leading insurers. We're looking for an experienced tradesperson with strong carpentry, tiling and basic plumbing skills who is available to start as soon as possible on an ongoing subcontract basis. I'd be keen to speak to anyone with experience working within insurance reinstatement, domestic repairs, property maintenance or refurbishment, whether you've previously worked as a Carpenter, Joiner, Maintenance Operative, Property Repair Technician or in a similar role. As a Multi Trade Operative, you will be: Carrying out insurance reinstatement and repair works within occupied and void residential properties Completing a range of multi-trade works including second-fix carpentry, basic plumbing, tiling, laminate flooring and general finishing works Working on a variety of projects including kitchen and bathroom refurbishments Travelling between customer properties across Peterborough and the surrounding area Ensuring all work is completed to a high standard while providing excellent customer service Submitting accurate weekly electronic timesheets for approval I'd love to speak to anyone who has: Proven experience within domestic repairs, refurbishment or insurance reinstatement Strong second-fix carpentry skills, including skirting, architraves and door fitting Basic plumbing experience, including fitting sanitaryware, sinks and radiators The ability to work independently and deliver high-quality workmanship A full UK driving licence and willingness to travel across the regional patch This Multi Trade Operative role is offering the following benefits: Weekly pay (CIS payments available) 40 hours a week Mileage covered OR company van if needed Long term work ASAP start Location & Travel The role covers Peterborough and the surrounding areas , with work typically scheduled within approximately a 1.5-hour radius. Candidates must have access to their own vehicle, with travel between customer properties expected throughout the day. If this Multi Trade Operative role sounds like something you'd be interested in, apply now or call Alex on (phone number removed) .
Niyaa People Ltd Daventry, Northamptonshire
Jul 28, 2026
Contractor
We are currently recruiting for an experienced Plasterer to join a well-established contractor carrying out repairs and maintenance works to social housing domestic properties across Daventry. This is an ongoing temporary role offering regular work with the opportunity to join a busy team delivering high-quality plastering repairs and property maintenance projects. The role involves working on occupied and void social housing properties across Daventry, carrying out a variety of internal plastering repairs and finishing works to maintain and improve domestic properties. Key Responsibilities: Carry out all aspects of plastering including skimming, patch plastering, float and set, and bonding Complete repairs to damaged walls and ceilings following maintenance works Prepare surfaces by removing loose material, applying bonding agents, and ensuring a high-quality finish Undertake rendering repairs where required Carry out minor dry lining and plasterboard repairs Ensure all plastering work is completed to a high standard within occupied and void domestic properties Work safely and effectively while maintaining a clean and tidy work area Liaise professionally with tenants and site management throughout the works Complete work in line with health and safety regulations and company standards Requirements: To have your own van To have your own tools Previous experience working as a Plasterer Experience in skimming, patch plastering, rendering, and general plastering repairs Experience working within social housing or domestic properties is desirable Ability to work independently and as part of a team Benefits: Ongoing self-employed work Monday to Friday working Weekly pay (CIS payments available) Opportunity to secure long-term work with a reputable contractor If you're interested in this Plasterer role, please apply online or call Alex on (phone number removed) .
Niyaa People Ltd Leicester, Leicestershire
Jul 28, 2026
Contractor
An opportunity has arisen for an experienced ASB Officer to join a well-established housing association in Leicester on a temporary basis. This is a hybrid and flexible working role, combining community-based work with remote administrative duties, offering a balanced and supportive working arrangement. You will be supporting their housing management team in delivering effective ASB services across local neighbourhoods and communities. You will play a key role in managing ASB cases, improving tenant satisfaction, and contributing to safer and more sustainable communities across your allocated patch. Key Responsibilities of the ASB Officer: Manage a varied caseload of anti-social behaviour reports from initial complaint through to resolution Conduct estate visits, home visits, interviews, and community-based investigations Gather evidence and build case files to support appropriate case progression and outcomes Work closely with tenants, complainants, and alleged perpetrators to resolve disputes effectively Take proportionate enforcement action where required, including warnings, tenancy enforcement, and legal escalation Provide proactive housing management support across designated neighbourhood areas Maintain accurate and detailed case records using housing management and CRM systems Liaise with key partners including Police, PCSOs, safeguarding teams, and local agencies Support tenancy sustainment by addressing nuisance behaviour and promoting positive engagement Identify safeguarding and risk concerns, making appropriate referrals in line with procedures Complete timely case updates, reports, and administrative tasks between field visits Ideal Candidate: Experienced Housing or ASB Officer with strong frontline case management experience Confident managing complex ASB cases from investigation through to resolution Skilled in evidence gathering, case building, and enforcement processes Comfortable working independently across a community-based patch Strong communication skills with the ability to engage effectively with residents and partner agencies Experience using housing management systems such as Orchard, Microsoft Dynamics, or similar CRM platforms Highly organised with strong prioritisation and time management skills Full UK driving licence and willingness to travel across Leicester and surrounding areas What's on Offer: Full time Mon - Fri Hybrid and flexible working Contract with immediate start Opportunity to gain experience with a reputable housing association If this ASB Officer role is of interest, please apply or contact (url removed)
Niyaa People Ltd Daventry, Northamptonshire
Jul 28, 2026
Contractor
We are currently recruiting for an experienced Plumber Multi Trade to join a well-established contractor carrying out void property repairs and refurbishment works to social housing properties across Daventry This is an ongoing temporary role offering regular work with the opportunity to join a busy team delivering high-quality void property maintenance and refurbishment projects. The role involves working on void social housing properties across Daventry, carrying out a range of plumbing and multi-trade repairs to prepare homes to a lettable standard. We welcome applications from Plumber Multi Traders, Multi Skilled Plumbers, Domestic Plumbers, Maintenance Plumbers, Multi Trade Operatives, Bathroom Fitters, Wet Room Fitters, Kitchen & Bathroom Fitters, Property Maintenance Operatives, and Repairs Operatives with experience working within social housing or domestic property maintenance. Key Responsibilities: Carry out all aspects of domestic plumbing repairs and installations Install, repair, and replace toilets, basins, baths, showers, taps, sinks, and associated pipework Fit and refurbish wet rooms, including shower trays, level access systems, sanitaryware, and associated plumbing works Carry out bathroom refurbishments and plumbing alterations within void properties Diagnose and repair plumbing faults, leaks, blockages, and water system issues Complete minor carpentry, patch plastering, tiling, and finishing works associated with plumbing installations Carry out repairs to kitchens and bathrooms as required Ensure all work is completed to a high standard and properties are returned to a lettable condition Work safely and effectively while maintaining a clean and tidy work area Complete all work in accordance with health and safety regulations and company standards Requirements: To have your own van To have your own tools Previous experience working as a Plumber Multi Trade Experience fitting wet rooms, bathrooms, and carrying out domestic plumbing repairs Competent in basic carpentry, tiling, plastering, and other finishing trades associated with plumbing works Previous experience working on social housing void properties is highly desirable Ability to work independently and manage your own workload Full UK driving licence Benefits: Ongoing self-employed work Monday to Friday working Weekly pay (CIS payments available) Opportunity to secure long-term work with a reputable contractor If you're interested in this Plumber Multi Trade role, please apply online or call Alex on (phone number removed)
Niyaa People Ltd City, Cardiff
Jul 28, 2026
Contractor
A fantastic opportunity for a Repairs Manager has come available for a well-respected housing provider based in Cardiff! You will be based at their head office in Cardiff with hybrid working available As the Repairs Manager , if you have a strong track record of managing a DLO and building up and upskilling a team, I want to speak with you Repairs Manager duties: Lead on the delivery of a safe, high-performing and customer-focused multi-trade responsive repairs service, ensuring services align with organisational priorities and regulatory requirements. Hold overall accountability for repairs service performance, overseeing the use of KPIs, dashboards and data analytics to drive continuous improvement, inform decision-making and provide assurance to senior leadership. Manage the reactive repairs budget, ensuring effective financial control and value for money services. Lead the procurement, appointment and performance management of external contractors, ensuring contractual compliance, quality standards, and value for money outcomes for customers. Lead, manage and mentor the Repairs Team Operational Leads, setting clear direction and standards in line with industry best practice and ensuring robust training and development is in place. To succeed as the Repairs Manager, you need: Significant experience within managing and delivering high quality repairs services Extensive knowledge of health and safety and other relevant legislation and regulations Knowledge of the WHQS (Welsh Housing Quality Standard), including HHSRS Experience managing a DLO Experience dealing with a customer contact centre Experience driving efficiency's and cost control This role is offering a day rate of 250- 300 per day To register your interest, click apply now or call Kyle on (phone number removed)
Niyaa People Ltd Peterborough, Cambridgeshire
Jul 28, 2026
Contractor
We are currently looking for a Painter & Decorator to work on insurance reinstatement projects covering Peterborough and the surrounding areas for a well-established property repairs contractor. This opportunity is with an established contractor delivering high-volume reactive repair and reinstatement works on behalf of leading insurers. We're looking for an experienced Painter & Decorator who is available to start as soon as possible on an ongoing subcontract basis. I'd be keen to speak to anyone with experience working within insurance reinstatement, domestic repairs, property maintenance or refurbishment, whether you've previously worked as a Painter, Decorator, Painting Technician, Property Maintenance Operative or in a similar role. As a Painter & Decorator, you will be: Carrying out painting and decorating works within occupied and void residential properties following insurance reinstatement works Preparing surfaces by filling, sanding, stripping wallpaper and repairing minor defects before decoration Applying emulsion, gloss, satinwood, primers, stains and other specialist coatings to walls, ceilings, woodwork and exterior surfaces where required Completing redecoration following fire, flood and escape of water damage Travelling between customer properties across Peterborough and the surrounding area Ensuring all work is completed to a high standard while providing excellent customer service Submitting accurate weekly electronic timesheets for approval I'd love to speak to anyone who has: Proven experience within domestic painting and decorating, refurbishment or insurance reinstatement Strong surface preparation and finishing skills with excellent attention to detail Experience working in occupied and void residential properties The ability to work independently and deliver high-quality workmanship A full UK driving licence and willingness to travel across the regional patch This Painter & Decorator role is offering the following benefits: Weekly pay (CIS payments available) 40 hours a week Mileage covered OR company van if needed Long-term work ASAP start Location & TravelThe role covers Peterborough and the surrounding areas, with work typically scheduled within approximately a 1.5-hour radius. Candidates must have access to their own vehicle, with travel between customer properties expected throughout the day. If this Painter & Decorator role sounds like something you'd be interested in, apply now or call Alex on (phone number removed) to discuss the opportunity.
Niyaa People Ltd Coventry, Warwickshire
Jul 27, 2026
Contractor
We are currently recruiting for a Voids Supervisor to join a contractor on an interim basis, overseeing voids across their housing stock in Leicester, Coventry and Northampton! As a Voids Supervisor, you will be responsible for managing the day-to-day running of voids, ensuring works are completed safely, efficiently, and to a high standard. This is an excellent opportunity to join a customer-focused organisation and make an immediate impact within a busy void team. What's on offer: Rate: 30-35 per hour (DOE) Contract: 3-6 Months Location: Coventry, Leicester and Northampton Office and site based Company van Mileage paid from office to site About the Organisation: Our client is a well-established social housing provider committed to delivering safe, quality homes and excellent services to residents. They manage a diverse housing portfolio and are focused on maintaining high standards across their properties and communities. Key responsibilities include: Supervise the delivery of void workstreams Manage a team of 8 operatives, contractors, and subcontractors to ensure service targets are achieved. Monitor void performance, quality, and productivity. Carry out pre and post-inspections and quality assurance checks. Ensure compliance with health and safety legislation and company policies. Support the planning and allocation of resources to maximise efficiency. Produce reports and updates on performance and service delivery. The successful Void Supervisor will have: Previous experience supervising voids within social housing. Strong knowledge of housing maintenance. Experience managing direct labour teams and contractors. Good understanding of health and safety and compliance requirements. Excellent communication, organisation, and customer service skills. Full UK driving licence. This role would suit an experienced Void Supervisor available at short notice and looking for an interim opportunity within a reputable social housing organisation. The successful Void Supervisor will play a key role in delivering an efficient, high-quality repairs service for residents. If this is of interest to you, please get in touch to discuss the opportunity further with Kyle at (url removed) or give me a call on (phone number removed)!
Niyaa People Ltd City, Birmingham
Jul 27, 2026
Contractor
Join a well-established Housing Association in a rewarding role where you'll play a vital part in keeping homes safe, maintained, and customers informed. This Repairs Planner position offers the opportunity to join a busy Property Services team on a rolling contract, providing consistent and stable work. You'll be responsible for planning and coordinating responsive repairs, ensuring operatives are scheduled efficiently while delivering an excellent customer experience. Working closely with internal teams, contractors, and residents, you'll help ensure repairs are completed on time, resources are utilised effectively, and service standards are consistently achieved. We'd love to hear from anyone with a background as a Repairs Planner, Planner, Scheduler, Resource Planner, Works Coordinator, Maintenance Planner, Service Coordinator, or anyone with experience within social housing, property maintenance, repairs, customer service, or scheduling. As a Repairs Planner, you will be: Scheduling responsive repairs and maintenance appointments for operatives and contractors Managing engineers' diaries to maximise productivity and minimise travel time Liaising with customers to arrange, confirm, and amend repair appointments Monitoring outstanding repairs and ensuring work is completed within agreed service level agreements (SLAs) Responding to emergency repairs and adjusting schedules to meet changing priorities Updating internal systems with accurate job and appointment information Working closely with Property Services teams to ensure an efficient and customer-focused repairs service I'd love to speak to anyone who has: Previous experience in a planning, scheduling, or repairs coordination role Experience within social housing, property services, repairs, maintenance, or a similar customer-focused environment Excellent organisational skills with the ability to prioritise a busy workload Strong communication skills and the confidence to liaise with customers, operatives, and contractors Good IT skills and experience using scheduling or housing management systems Key requirements for this Repairs Planner role: Previous experience within a planning or scheduling position Experience coordinating repairs or maintenance work is highly desirable Excellent attention to detail and problem-solving skills The ability to work effectively in a fast-paced environment The role is offering the following benefits: 35 hours per week, Monday to Friday Rolling contract with consistent, stable work Supportive team environment with the potential for contract extension This role is offering an hourly rate of 20.00. Travel & LocationThis role is based in Birmingham , with excellent transport links across the city via the M5, M6, M42 and A38, alongside regular rail and bus services, making it easily accessible from across the West Midlands. If this Repairs Planner role sounds like your next opportunity, please apply now or contact Ryan Stewart at (url removed) for more information.
Niyaa People Ltd Newbury, Berkshire
Jul 27, 2026
Full time
Looking for a role that offers flexibility, excellent benefits, and the opportunity to make a real impact in local communities? Our client is seeking an experienced Housing Officer to join their established housing management team. This is a fantastic opportunity to work for a well-respected housing provider that values collaboration, customer service, and employee wellbeing. Based from the Greenham office one day per week, you'll manage your own diary, balancing home working with visits across your local patch to support customers and communities. As a Housing Officer , you'll be the visible presence within your neighbourhoods, delivering a high-quality housing management service while building strong relationships with residents, colleagues, local authorities, and partner agencies. Key Responsibilities of a Housing Officer: Deliver tenancy, leasehold, and neighbourhood management services across your designated area. Act as the primary point of contact for customers, providing advice, support, and practical solutions. Build effective relationships with local authorities, community groups, contractors, and partner organisations. Use performance data and customer insight to drive service improvements and ensure compliance with relevant legislation. Support neighbourhood initiatives and contribute to creating safe, sustainable communities. Maintain accurate records and ensure customer information is managed responsibly. Promote a positive, customer-focused approach while working collaboratively across teams. We're looking for someone who has: Experience within tenancy, leasehold, or neighbourhood management. Excellent communication and relationship-building skills. The ability to manage challenging situations and resolve issues effectively. Knowledge of housing and landlord services, with the confidence to apply legislation and best practice. A customer-focused approach with a proven track record of delivering positive outcomes. Good IT skills and confidence using digital systems. A full UK driving licence and access to your own vehicle. What's on offer: Salary of 32,000 - 40,000 Hybrid working with a mix of home working, office, and community-based visits 25 days annual leave plus bank holidays, increasing with service Option to buy or sell annual leave Additional wellbeing and paid volunteering days Generous matched pension scheme (up to 12%) Enhanced family leave Private healthcare options, dental insurance, and critical illness cover Wellbeing benefits including gym discounts and 24/7 virtual GP access A Basic DBS check will be required for the successful candidate. If you're passionate about delivering excellent housing services and want to join an organisation that genuinely invests in its people, we'd love to hear from you. Please apply or contact (url removed)
Niyaa People Ltd
Jul 27, 2026
Contractor
An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority on a temporary basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across an area in Newark . You will play a key role in helping to reduce pressure on permanent team members by taking on a range of day-to-day housing management responsibilities. Most of your time will be spent out in the community conducting visits, inspections and resident appointments, with the flexibility to complete administration remotely using provided equipment. The organisation operates from local base locations, with mileage paid from the nearest base. Key Responsibilities of a Housing Officer: Provide practical, day-to-day support to an established team of Housing Officers Carry out estate and patch visits, resident appointments, and community-based housing management work Manage casework and maintain accurate records using housing management systems and CRM tools Complete administrative tasks efficiently between appointments, with flexible hybrid working arrangements Travel across a designated patch within the Newark area and attend local base locations when required Ideal Candidate: An experienced Housing Officer with strong knowledge of frontline housing management Able to hit the ground running and support an existing team with minimal supervision Comfortable working primarily in the community and engaging with residents face-to-face Experience using housing management systems or CRMs (experience with Orchard or Microsoft Dynamics is beneficial but transferable systems experience is welcomed) Well-organised, with the ability to balance resident visits, casework, and administrative tasks Full driving licence and willingness to carry out patch visits Pay & Benefits for this Housing Officer role: Competitive hourly rate Mileage reimbursement Flexible hybrid working arrangements Home-working equipment provided Flexible working structure, allowing administration to be scheduled around community visits and appointments If this Housing Officer role is of interest, please apply or contact (url removed)
Niyaa People Ltd Northampton, Northamptonshire
Jul 27, 2026
Contractor
We are currently recruiting for an experienced Kitchen Fitter to join a well-established building and maintenance contractor delivering planned kitchen refurbishment programmes to occupied social housing properties across Northampton and Milton Keynes. This is a temporary opportunity offering regular work with the chance to join a busy team delivering high-quality kitchen replacement programmes within the social housing sector. The role involves working in occupied properties, carrying out full kitchen strip-outs, installations, and associated carpentry works. You'll work alongside electricians, plumbers, plasterers, decorators, and flooring contractors to ensure kitchens are completed to a high standard and handed over on time. We welcome applications from Kitchen Fitters, Kitchen Installers, Carpenter Joiners, Joiners, Multi Skilled Carpenters, Multi Trade Operatives, Property Maintenance Operatives, and Carpenters with experience working within social housing, planned maintenance, or domestic property refurbishment. Key Responsibilities: Carry out full kitchen strip-outs, including removing units, tiles, flooring, and associated fixtures Install floor protection and maintain excellent dust control throughout works in occupied homes Receive and check kitchen deliveries to ensure all materials are present before installation Complete full kitchen installations, including units, worktops, plinths, splashbacks, and finishing items Replace skirting boards and fit new window boards where required Prepare subfloors using latex on solid floors or 6mm ply on timber floors ready for flooring contractors Carry out general carpentry works, including doors, skirting, and day-to-day repairs across multiple sites when required Work closely with other trades to ensure programmes remain on schedule Maintain high standards of workmanship, housekeeping, and health and safety at all times Requirements: Previous experience working as a Kitchen Fitter or Kitchen Installer Proven experience completing kitchen refurbishments and installations Competent carrying out kitchen rip-outs and installations within occupied properties Experience preparing subfloors for flooring contractors Strong attention to detail and ability to complete work to a high standard Flexible to undertake general carpentry works across different sites when required Full UK driving licence Based within, or able to travel across, Northampton and Milton Keynes Health & safety conscious with the ability to complete relevant compliance requirements, including manual handling, asbestos awareness, and face-fit/RPE requirements where applicable Benefits: Agreed set price for completed kitchen installations Full kitchen price paid even when completed ahead of schedule, subject to quality standards Hourly rate paid for general carpentry and non-kitchen works Potential travel payments for jobs further afield Opportunity for additional ad-hoc and occasional weekend work Consistent pipeline of work with the potential for long-term or permanent opportunities If you're interested in this Kitchen Fitter role, please apply online or call Alex on (phone number removed)