We are currently recruiting for an experienced Anti-Social Behaviour Officer to join a Leicester-based Housing Association on an initial 2-month temporary contract. This is an excellent opportunity for an experienced Anti-Social Behaviour Officer who is confident managing a caseload independently and progressing cases from initial reports through to resolution. The successful candidate will primarily work remotely, with attendance required at the Leicester office one day per week . As an Anti-Social Behaviour Officer , you will manage a range of ASB cases, including complex cases requiring formal intervention and legal action. You will be responsible for investigating complaints, gathering evidence, working with residents and partner agencies, and ensuring cases are progressed effectively in line with housing policies and legislation. Key Responsibilities of an ASB Officer: Manage a caseload of Anti-Social Behaviour Officer cases from initial report through to resolution. Investigate ASB complaints, gather evidence and maintain detailed case records. Work with residents, witnesses, local authorities, police and partner agencies to resolve ASB issues. Progress complex ASB cases through formal enforcement action and legal proceedings where required. Prepare case files, statements and evidence for court action. Attend meetings, interviews and site visits where required. Provide advice and support to customers affected by anti-social behaviour. Ensure all case management activity is accurately recorded and compliant with relevant legislation and policies. About You: Previous experience working as an Anti-Social Behaviour Officer within social housing. Experience managing ASB cases through investigation, enforcement and legal stages. Good knowledge of ASB legislation, tenancy enforcement and housing procedures. Strong evidence-gathering, report-writing and case management skills. Excellent communication and negotiation abilities. The ability to work independently, manage deadlines and prioritise a varied caseload. A full UK driving licence and access to a vehicle, as travel across Leicester will be required when needed. If you are an experienced Anti-Social Behaviour Officer looking for a flexible temporary opportunity with a predominantly remote working arrangement, we would like to hear from you. Please apply or contct (url removed)
Jul 30, 2026
Contractor
We are currently recruiting for an experienced Anti-Social Behaviour Officer to join a Leicester-based Housing Association on an initial 2-month temporary contract. This is an excellent opportunity for an experienced Anti-Social Behaviour Officer who is confident managing a caseload independently and progressing cases from initial reports through to resolution. The successful candidate will primarily work remotely, with attendance required at the Leicester office one day per week . As an Anti-Social Behaviour Officer , you will manage a range of ASB cases, including complex cases requiring formal intervention and legal action. You will be responsible for investigating complaints, gathering evidence, working with residents and partner agencies, and ensuring cases are progressed effectively in line with housing policies and legislation. Key Responsibilities of an ASB Officer: Manage a caseload of Anti-Social Behaviour Officer cases from initial report through to resolution. Investigate ASB complaints, gather evidence and maintain detailed case records. Work with residents, witnesses, local authorities, police and partner agencies to resolve ASB issues. Progress complex ASB cases through formal enforcement action and legal proceedings where required. Prepare case files, statements and evidence for court action. Attend meetings, interviews and site visits where required. Provide advice and support to customers affected by anti-social behaviour. Ensure all case management activity is accurately recorded and compliant with relevant legislation and policies. About You: Previous experience working as an Anti-Social Behaviour Officer within social housing. Experience managing ASB cases through investigation, enforcement and legal stages. Good knowledge of ASB legislation, tenancy enforcement and housing procedures. Strong evidence-gathering, report-writing and case management skills. Excellent communication and negotiation abilities. The ability to work independently, manage deadlines and prioritise a varied caseload. A full UK driving licence and access to a vehicle, as travel across Leicester will be required when needed. If you are an experienced Anti-Social Behaviour Officer looking for a flexible temporary opportunity with a predominantly remote working arrangement, we would like to hear from you. Please apply or contct (url removed)
We are currently looking for a Multi-Trade Operative to work on a social housing voids programme covering the Buxton area for a well-established housing maintenance contractor. This opportunity is with a respected maintenance provider delivering refurbishment works to empty social housing properties. We're looking for an experienced Multi-Trade Operative with a strong joinery background and good plumbing skills who is available to start as soon as possible, with the opportunity to secure a permanent position if desired! I'd be keen to speak to anyone with experience working within social housing, refurbishment or maintenance, whether you've previously worked as a Multi-Trade Operative, Joiner, Carpenter, Kitchen Fitter, Maintenance Operative or in a similar role. As a Multi-Trade Operative, you will be: Carrying out refurbishment works to void (empty) social housing properties Completing a range of joinery and carpentry repairs, including fitting doors, kitchens and internal woodwork Undertaking plumbing work as part of kitchen and bathroom replacements Completing general making-good and finishing works to bring properties back to a lettable standard Working across multiple properties throughout Buxton, Glossop, New Mills, Whaley Bridge and surrounding areas I'd love to speak to anyone who has: Proven experience as a Multi-Trade Operative with a joinery/carpentry bias Good plumbing skills, particularly within kitchen and bathroom installations Previous experience working within social housing or void property refurbishment (desirable) A full UK driving licence The ability to work independently and deliver high-quality workmanship Availability to start as soon as possible This Multi-Trade Operative role is offering the following benefits: Up to 22 - 25 per hour Weekly pay (CIS payments available) Company van available, or a higher rate may be considered if using your own van 37.5 hours per week Long term, self-employed contract Temporary contract with the opportunity to become permanent Immediate start available Location & Travel The role covers the High Peak and Glossop area, including Buxton, New Mills, Whaley Bridge and surrounding locations . Candidates should be based within a reasonable commuting distance, with travel between properties required throughout the working day. If this Multi-Trade Operative role sounds like something you'd be interested in, apply now or call Alex on (phone number removed) .
Jul 30, 2026
Contractor
We are currently looking for a Multi-Trade Operative to work on a social housing voids programme covering the Buxton area for a well-established housing maintenance contractor. This opportunity is with a respected maintenance provider delivering refurbishment works to empty social housing properties. We're looking for an experienced Multi-Trade Operative with a strong joinery background and good plumbing skills who is available to start as soon as possible, with the opportunity to secure a permanent position if desired! I'd be keen to speak to anyone with experience working within social housing, refurbishment or maintenance, whether you've previously worked as a Multi-Trade Operative, Joiner, Carpenter, Kitchen Fitter, Maintenance Operative or in a similar role. As a Multi-Trade Operative, you will be: Carrying out refurbishment works to void (empty) social housing properties Completing a range of joinery and carpentry repairs, including fitting doors, kitchens and internal woodwork Undertaking plumbing work as part of kitchen and bathroom replacements Completing general making-good and finishing works to bring properties back to a lettable standard Working across multiple properties throughout Buxton, Glossop, New Mills, Whaley Bridge and surrounding areas I'd love to speak to anyone who has: Proven experience as a Multi-Trade Operative with a joinery/carpentry bias Good plumbing skills, particularly within kitchen and bathroom installations Previous experience working within social housing or void property refurbishment (desirable) A full UK driving licence The ability to work independently and deliver high-quality workmanship Availability to start as soon as possible This Multi-Trade Operative role is offering the following benefits: Up to 22 - 25 per hour Weekly pay (CIS payments available) Company van available, or a higher rate may be considered if using your own van 37.5 hours per week Long term, self-employed contract Temporary contract with the opportunity to become permanent Immediate start available Location & Travel The role covers the High Peak and Glossop area, including Buxton, New Mills, Whaley Bridge and surrounding locations . Candidates should be based within a reasonable commuting distance, with travel between properties required throughout the working day. If this Multi-Trade Operative role sounds like something you'd be interested in, apply now or call Alex on (phone number removed) .
We are currently recruiting for an experienced Anti-Social Behaviour Officer to join a London-based Housing Association on a permanent basis. This is an excellent opportunity for an experienced Anti-Social Behaviour Officer who is confident managing a varied caseload and delivering effective ASB services across a large geographical area. The role offers flexibility around location, with the successful candidate able to work across different London patches as required. The RoleAs an Anti-Social Behaviour Officer , you will be responsible for managing and resolving a range of ASB cases, including complex cases requiring formal enforcement action and legal intervention. You will investigate reports, gather evidence, work with residents and partner agencies, and take appropriate action to achieve sustainable resolutions. Key Responsibilities of an ASB Officer: Manage a caseload of Anti-Social Behaviour Officer cases from initial report through to resolution. Investigate ASB complaints, gather evidence and maintain accurate case records. Work with residents, witnesses, local authorities, police and external agencies to resolve ASB issues. Manage complex ASB cases, including those requiring tenancy enforcement and legal action. Prepare case files, witness statements and supporting evidence for court proceedings where required. Issue relevant tenancy enforcement actions in line with legislation and organisational policies. Carry out visits, interviews and meetings with residents and involved parties. Provide advice and support to customers affected by anti-social behaviour. Ensure cases are progressed efficiently and recorded accurately. About You: Previous experience working as an Anti-Social Behaviour Officer within a social housing environment. Proven experience managing ASB cases through investigation, enforcement and legal processes. Strong knowledge of ASB legislation, tenancy management and housing enforcement procedures. Excellent investigation, communication and report-writing skills. The ability to manage a busy caseload independently and prioritise effectively. Experience working with vulnerable residents and multi-agency partners. A full UK driving licence and access to a vehicle, with the flexibility to travel across London locations as required. If you are an experienced Anti-Social Behaviour Officer looking for a permanent opportunity with a flexible London-based Housing Association, we would like to hear from you. Please apply or contact (url removed)
Jul 30, 2026
Full time
We are currently recruiting for an experienced Anti-Social Behaviour Officer to join a London-based Housing Association on a permanent basis. This is an excellent opportunity for an experienced Anti-Social Behaviour Officer who is confident managing a varied caseload and delivering effective ASB services across a large geographical area. The role offers flexibility around location, with the successful candidate able to work across different London patches as required. The RoleAs an Anti-Social Behaviour Officer , you will be responsible for managing and resolving a range of ASB cases, including complex cases requiring formal enforcement action and legal intervention. You will investigate reports, gather evidence, work with residents and partner agencies, and take appropriate action to achieve sustainable resolutions. Key Responsibilities of an ASB Officer: Manage a caseload of Anti-Social Behaviour Officer cases from initial report through to resolution. Investigate ASB complaints, gather evidence and maintain accurate case records. Work with residents, witnesses, local authorities, police and external agencies to resolve ASB issues. Manage complex ASB cases, including those requiring tenancy enforcement and legal action. Prepare case files, witness statements and supporting evidence for court proceedings where required. Issue relevant tenancy enforcement actions in line with legislation and organisational policies. Carry out visits, interviews and meetings with residents and involved parties. Provide advice and support to customers affected by anti-social behaviour. Ensure cases are progressed efficiently and recorded accurately. About You: Previous experience working as an Anti-Social Behaviour Officer within a social housing environment. Proven experience managing ASB cases through investigation, enforcement and legal processes. Strong knowledge of ASB legislation, tenancy management and housing enforcement procedures. Excellent investigation, communication and report-writing skills. The ability to manage a busy caseload independently and prioritise effectively. Experience working with vulnerable residents and multi-agency partners. A full UK driving licence and access to a vehicle, with the flexibility to travel across London locations as required. If you are an experienced Anti-Social Behaviour Officer looking for a permanent opportunity with a flexible London-based Housing Association, we would like to hear from you. Please apply or contact (url removed)
Our client, a large Housing Association, is seeking an experienced Lettings Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with experience in social housing lettings and allocations to support the delivery of an efficient voids and lettings service. Key Responsibilities of a Lettings Officer: Manage the end-to-end lettings process for vacant properties. Advertise properties and allocate homes in line with housing policies and nomination agreements. Conduct applicant assessments and verify eligibility for housing. Liaise with local authorities, applicants, and internal teams to progress lettings. Arrange and conduct property viewings where required. Make offers of accommodation and complete tenancy sign-ups. Ensure void properties are re-let within target timescales. Maintain accurate records and update housing management systems. Monitor performance against lettings and void turnaround targets. Provide excellent customer service throughout the lettings process. Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure a smooth customer journey. Essential Requirements Previous experience in a Lettings Officer, Allocations Officer, Housing Officer, or similar social housing role. Knowledge of housing allocations, lettings processes, and tenancy management. Experience working within a Housing Association or Local Authority environment. Strong organisational and communication skills. Ability to manage a busy workload and meet performance targets. Proficient in Microsoft Office and housing management systems. Full UK Driving License This role is based in Leicester , offering an initial 3-month contract with the potential for extension. If this Lettings Officer role is of interest, please apply or contact (url removed)
Jul 30, 2026
Contractor
Our client, a large Housing Association, is seeking an experienced Lettings Officer to join their team on a temporary basis. This is an excellent opportunity for a housing professional with experience in social housing lettings and allocations to support the delivery of an efficient voids and lettings service. Key Responsibilities of a Lettings Officer: Manage the end-to-end lettings process for vacant properties. Advertise properties and allocate homes in line with housing policies and nomination agreements. Conduct applicant assessments and verify eligibility for housing. Liaise with local authorities, applicants, and internal teams to progress lettings. Arrange and conduct property viewings where required. Make offers of accommodation and complete tenancy sign-ups. Ensure void properties are re-let within target timescales. Maintain accurate records and update housing management systems. Monitor performance against lettings and void turnaround targets. Provide excellent customer service throughout the lettings process. Work closely with Housing Officers, Voids, Repairs, and Income teams to ensure a smooth customer journey. Essential Requirements Previous experience in a Lettings Officer, Allocations Officer, Housing Officer, or similar social housing role. Knowledge of housing allocations, lettings processes, and tenancy management. Experience working within a Housing Association or Local Authority environment. Strong organisational and communication skills. Ability to manage a busy workload and meet performance targets. Proficient in Microsoft Office and housing management systems. Full UK Driving License This role is based in Leicester , offering an initial 3-month contract with the potential for extension. If this Lettings Officer role is of interest, please apply or contact (url removed)
We are currently looking for a Multi-Trade Operative to work on a social housing maintenance contract covering the Leeds area for a well-established housing maintenance contractor. This opportunity is with a respected maintenance provider delivering repairs and maintenance works to tenanted social housing properties. We're looking for an experienced Multi-Trade Operative with a strong all-round skillset (excluding plumbing) who is available to start as soon as possible on an ongoing temporary contract. I'd be keen to speak to anyone with experience working within social housing, repairs or property maintenance, whether you've previously worked as a Multi-Trade Operative, Carpenter, Joiner, Maintenance Operative, Handyperson or in a similar role. As a Multi-Trade Operative, you will be: Carrying out day-to-day repairs and maintenance within tenanted social housing properties Completing a range of multi-trade works including joinery, patch plastering, painting, basic tiling and general repairs Ensuring all work is completed to a high standard with minimal disruption to tenants Working across properties throughout the Leeds area Managing your workload efficiently while maintaining excellent customer service I'd love to speak to anyone who has: Proven experience as a Multi-Trade Operative within repairs and maintenance Previous experience working within social housing (desirable) A full UK driving licence and access to your own vehicle The ability to work independently and deliver high-quality workmanship Availability to start as soon as possible This Multi-Trade Operative role is offering the following benefits: 20 - 21 per hour Weekly pay (CIS payments available) Ongoing temporary contract Standard Monday to Friday working hours Immediate start available Location & Travel The role covers Leeds only, working across tenanted social housing properties. Candidates must have access to their own vehicle. Travel between properties is expected throughout the day, although journeys are generally kept to a minimum. If this Multi-Trade Operative role sounds like something you'd be interested in, apply now or call Alex on (phone number removed).
Jul 30, 2026
Contractor
We are currently looking for a Multi-Trade Operative to work on a social housing maintenance contract covering the Leeds area for a well-established housing maintenance contractor. This opportunity is with a respected maintenance provider delivering repairs and maintenance works to tenanted social housing properties. We're looking for an experienced Multi-Trade Operative with a strong all-round skillset (excluding plumbing) who is available to start as soon as possible on an ongoing temporary contract. I'd be keen to speak to anyone with experience working within social housing, repairs or property maintenance, whether you've previously worked as a Multi-Trade Operative, Carpenter, Joiner, Maintenance Operative, Handyperson or in a similar role. As a Multi-Trade Operative, you will be: Carrying out day-to-day repairs and maintenance within tenanted social housing properties Completing a range of multi-trade works including joinery, patch plastering, painting, basic tiling and general repairs Ensuring all work is completed to a high standard with minimal disruption to tenants Working across properties throughout the Leeds area Managing your workload efficiently while maintaining excellent customer service I'd love to speak to anyone who has: Proven experience as a Multi-Trade Operative within repairs and maintenance Previous experience working within social housing (desirable) A full UK driving licence and access to your own vehicle The ability to work independently and deliver high-quality workmanship Availability to start as soon as possible This Multi-Trade Operative role is offering the following benefits: 20 - 21 per hour Weekly pay (CIS payments available) Ongoing temporary contract Standard Monday to Friday working hours Immediate start available Location & Travel The role covers Leeds only, working across tenanted social housing properties. Candidates must have access to their own vehicle. Travel between properties is expected throughout the day, although journeys are generally kept to a minimum. If this Multi-Trade Operative role sounds like something you'd be interested in, apply now or call Alex on (phone number removed).
We are currently recruiting for an experienced Income Officer to join a well-established Housing Association in Birmingham on an initial 2-month temporary contract. This is a fantastic opportunity for someone with a strong background in social housing who can hit the ground running. You'll be responsible for managing a patch of rent accounts, delivering the full end-to-end income recovery process, while also providing a small amount of general tenancy management support where needed. Key Responsibilities of an Income Officer: Manage a portfolio of rent accounts, ensuring rental income is maximised and arrears are kept to a minimum. Deliver the full income recovery process, from early intervention through to legal action and court where required. Manage complex arrears cases, working with customers to agree realistic repayment plans and sustain tenancies. Carry out home visits and maintain regular contact with tenants to support positive outcomes. Provide advice and signposting around Universal Credit, welfare benefits and financial support. Respond to general tenancy enquiries and support customers with basic tenancy-related matters. Work closely with internal teams and external agencies to resolve issues and deliver an effective service. Ensure accurate record keeping and compliance with relevant policies and housing legislation. About You Previous experience working as an Income Officer within a Housing Association or social housing environment. Proven experience managing the end-to-end income recovery process, including legal action. Experience handling complex arrears cases and supporting tenancy sustainment. A good understanding of welfare benefits, Universal Credit and rent recovery legislation. Excellent communication, negotiation and customer service skills. Strong organisational skills with the ability to manage a busy and varied caseload. A full UK driving licence and access to your own vehicle, as the role involves regular travel across the local area. If this Income Officer role is of interest please apply or contact (url removed)
Jul 30, 2026
Contractor
We are currently recruiting for an experienced Income Officer to join a well-established Housing Association in Birmingham on an initial 2-month temporary contract. This is a fantastic opportunity for someone with a strong background in social housing who can hit the ground running. You'll be responsible for managing a patch of rent accounts, delivering the full end-to-end income recovery process, while also providing a small amount of general tenancy management support where needed. Key Responsibilities of an Income Officer: Manage a portfolio of rent accounts, ensuring rental income is maximised and arrears are kept to a minimum. Deliver the full income recovery process, from early intervention through to legal action and court where required. Manage complex arrears cases, working with customers to agree realistic repayment plans and sustain tenancies. Carry out home visits and maintain regular contact with tenants to support positive outcomes. Provide advice and signposting around Universal Credit, welfare benefits and financial support. Respond to general tenancy enquiries and support customers with basic tenancy-related matters. Work closely with internal teams and external agencies to resolve issues and deliver an effective service. Ensure accurate record keeping and compliance with relevant policies and housing legislation. About You Previous experience working as an Income Officer within a Housing Association or social housing environment. Proven experience managing the end-to-end income recovery process, including legal action. Experience handling complex arrears cases and supporting tenancy sustainment. A good understanding of welfare benefits, Universal Credit and rent recovery legislation. Excellent communication, negotiation and customer service skills. Strong organisational skills with the ability to manage a busy and varied caseload. A full UK driving licence and access to your own vehicle, as the role involves regular travel across the local area. If this Income Officer role is of interest please apply or contact (url removed)
We are currently looking for an experienced Painter to work on social housing maintenance contracts covering Leicestershire and the surrounding areas for a well-established property maintenance contractor. This opportunity is with an established contractor delivering planned maintenance, responsive repairs and void property refurbishment works across the social housing sector. We're looking for an experienced Painter who is available to start as soon as possible on an ongoing subcontract basis. I'd be keen to speak to anyone with experience working within social housing, domestic repairs, property maintenance or refurbishment, whether you've previously worked as a Painter, Painter & Decorator, Property Maintenance Operative or in a similar role. As a Painter, you will be: Carrying out internal and external painting works within occupied and void social housing properties Preparing surfaces by filling, sanding, repairing minor defects and stripping wallpaper where required Applying emulsion, gloss, satinwood, primers and specialist coatings to walls, ceilings, woodwork and exterior surfaces Completing decorating works as part of planned maintenance programmes, void refurbishments and responsive repairs Travelling between properties across Leicestershire and the surrounding areas Delivering high-quality workmanship while providing excellent customer service and respecting tenants' homes Submitting accurate weekly electronic timesheets for approval I'd love to speak to anyone who has: Proven experience working as a Painter within social housing, domestic property maintenance or refurbishment Excellent surface preparation and finishing skills with strong attention to detail Experience working in both occupied and void residential properties The ability to work independently and consistently deliver high-quality work A full UK driving licence and willingness to travel across the regional patch This Painter role is offering the following benefits: Weekly pay (CIS payments available) 40 hours per week Mileage covered Long-term ongoing work ASAP start Location & Travel The role covers the Leicestershire area, with work typically scheduled within approximately a 1 hour radius. Candidates must have access to their own vehicle unless using a company van. Travel between customer properties will be required throughout the day. If this Painter role sounds like something you'd be interested in, apply now or call Alex on (phone number removed) to discuss further.
Jul 30, 2026
Contractor
We are currently looking for an experienced Painter to work on social housing maintenance contracts covering Leicestershire and the surrounding areas for a well-established property maintenance contractor. This opportunity is with an established contractor delivering planned maintenance, responsive repairs and void property refurbishment works across the social housing sector. We're looking for an experienced Painter who is available to start as soon as possible on an ongoing subcontract basis. I'd be keen to speak to anyone with experience working within social housing, domestic repairs, property maintenance or refurbishment, whether you've previously worked as a Painter, Painter & Decorator, Property Maintenance Operative or in a similar role. As a Painter, you will be: Carrying out internal and external painting works within occupied and void social housing properties Preparing surfaces by filling, sanding, repairing minor defects and stripping wallpaper where required Applying emulsion, gloss, satinwood, primers and specialist coatings to walls, ceilings, woodwork and exterior surfaces Completing decorating works as part of planned maintenance programmes, void refurbishments and responsive repairs Travelling between properties across Leicestershire and the surrounding areas Delivering high-quality workmanship while providing excellent customer service and respecting tenants' homes Submitting accurate weekly electronic timesheets for approval I'd love to speak to anyone who has: Proven experience working as a Painter within social housing, domestic property maintenance or refurbishment Excellent surface preparation and finishing skills with strong attention to detail Experience working in both occupied and void residential properties The ability to work independently and consistently deliver high-quality work A full UK driving licence and willingness to travel across the regional patch This Painter role is offering the following benefits: Weekly pay (CIS payments available) 40 hours per week Mileage covered Long-term ongoing work ASAP start Location & Travel The role covers the Leicestershire area, with work typically scheduled within approximately a 1 hour radius. Candidates must have access to their own vehicle unless using a company van. Travel between customer properties will be required throughout the day. If this Painter role sounds like something you'd be interested in, apply now or call Alex on (phone number removed) to discuss further.
Join a well-established Housing Association in a rewarding leadership role where you'll play a key part in delivering an exceptional customer experience. This Customer Experience Team Leader (Complaints) position offers the opportunity to lead a dedicated team responsible for resolving customer complaints, improving service delivery, and driving continuous improvement across the organisation. This is a minimum 3-month contract, with the potential to be extended, offering consistent work and the opportunity to make a real impact within the organisation. You'll be responsible for managing the day-to-day performance of the Customer Experience team, ensuring complaints are handled professionally, fairly, and within agreed service standards. This is an excellent opportunity for an experienced people manager who is passionate about coaching others, enhancing customer satisfaction, and creating positive outcomes within the social housing sector. We'd love to hear from anyone with a background as a Customer Experience Team Leader, Complaints Team Leader, Customer Service Team Leader, Contact Centre Team Leader, Customer Resolution Team Leader, or someone with experience leading complaints teams within a Housing Association or Local Authority housing service. As a Customer Experience Team Leader (Complaints), you will be: Leading, motivating and developing a team of Customer Experience Advisors Managing the end-to-end complaints process, ensuring timely and high-quality resolutions Monitoring team performance against KPIs and service standards Coaching team members through regular one-to-one meetings, feedback sessions and performance reviews Managing complex customer escalations and supporting the resolution of challenging cases Identifying complaint trends and implementing service improvements to enhance the customer journey Producing performance reports and management information for senior stakeholders Working collaboratively with internal teams to improve customer outcomes and service delivery I'd love to speak to anyone who has: Previous experience leading a complaints team within a social housing organisation (essential) Strong people management, coaching and mentoring skills Experience managing KPIs, service levels and performance targets Excellent communication, stakeholder management and problem-solving abilities A customer-focused approach with a passion for delivering outstanding service A strong understanding of complaint handling within the social housing sector, including working to regulatory standards Key requirements for this Customer Experience Team Leader role: Previous experience leading a complaints team within a Housing Association or Local Authority housing service Strong organisational skills with the ability to manage competing priorities Confident using CRM systems and Microsoft Office applications A proactive approach to continuous improvement and service excellence The Customer Experience Team Leader role is offering the following benefits: Minimum 3-month contract with the potential to be extended Weekly pay Ongoing support throughout your contract Opportunity to work within a supportive and collaborative team The chance to make a genuine impact on the customer experience This role is offering an hourly rate of 30.00. Travel & LocationThis role is based in Edgbaston , with excellent transport links from Birmingham City Centre via the A38 (Bristol Road) , A456 (Hagley Road) and nearby motorway connections, including the M5 and M6 . The area is also well served by local bus routes and nearby train stations, making it easily accessible by both car and public transport. If this Customer Experience Team Leader (Complaints) role sounds like your next opportunity, please apply now or contact Olivia Taylor at (url removed)
Jul 29, 2026
Contractor
Join a well-established Housing Association in a rewarding leadership role where you'll play a key part in delivering an exceptional customer experience. This Customer Experience Team Leader (Complaints) position offers the opportunity to lead a dedicated team responsible for resolving customer complaints, improving service delivery, and driving continuous improvement across the organisation. This is a minimum 3-month contract, with the potential to be extended, offering consistent work and the opportunity to make a real impact within the organisation. You'll be responsible for managing the day-to-day performance of the Customer Experience team, ensuring complaints are handled professionally, fairly, and within agreed service standards. This is an excellent opportunity for an experienced people manager who is passionate about coaching others, enhancing customer satisfaction, and creating positive outcomes within the social housing sector. We'd love to hear from anyone with a background as a Customer Experience Team Leader, Complaints Team Leader, Customer Service Team Leader, Contact Centre Team Leader, Customer Resolution Team Leader, or someone with experience leading complaints teams within a Housing Association or Local Authority housing service. As a Customer Experience Team Leader (Complaints), you will be: Leading, motivating and developing a team of Customer Experience Advisors Managing the end-to-end complaints process, ensuring timely and high-quality resolutions Monitoring team performance against KPIs and service standards Coaching team members through regular one-to-one meetings, feedback sessions and performance reviews Managing complex customer escalations and supporting the resolution of challenging cases Identifying complaint trends and implementing service improvements to enhance the customer journey Producing performance reports and management information for senior stakeholders Working collaboratively with internal teams to improve customer outcomes and service delivery I'd love to speak to anyone who has: Previous experience leading a complaints team within a social housing organisation (essential) Strong people management, coaching and mentoring skills Experience managing KPIs, service levels and performance targets Excellent communication, stakeholder management and problem-solving abilities A customer-focused approach with a passion for delivering outstanding service A strong understanding of complaint handling within the social housing sector, including working to regulatory standards Key requirements for this Customer Experience Team Leader role: Previous experience leading a complaints team within a Housing Association or Local Authority housing service Strong organisational skills with the ability to manage competing priorities Confident using CRM systems and Microsoft Office applications A proactive approach to continuous improvement and service excellence The Customer Experience Team Leader role is offering the following benefits: Minimum 3-month contract with the potential to be extended Weekly pay Ongoing support throughout your contract Opportunity to work within a supportive and collaborative team The chance to make a genuine impact on the customer experience This role is offering an hourly rate of 30.00. Travel & LocationThis role is based in Edgbaston , with excellent transport links from Birmingham City Centre via the A38 (Bristol Road) , A456 (Hagley Road) and nearby motorway connections, including the M5 and M6 . The area is also well served by local bus routes and nearby train stations, making it easily accessible by both car and public transport. If this Customer Experience Team Leader (Complaints) role sounds like your next opportunity, please apply now or contact Olivia Taylor at (url removed)
We are recruiting on behalf of a well-established Housing Association in the West Midlands for an experienced Housing Officer to join their team on a 12-month fixed-term contract . This is an excellent opportunity to make a real difference by supporting residents, managing neighbourhoods, and helping create safe, sustainable communities. This hybrid role offers the flexibility of working from home, the office, and across your designated housing patch , giving you variety while ensuring you remain visible and accessible to residents. Key Responsibilities Of A Housing Officer: Managing a designated portfolio of tenancies and delivering a high-quality housing management service. Investigating and managing anti-social behaviour (ASB) cases from initial report through to resolution, ensuring accurate case management and timely action. Working closely with residents, local authorities, the police, and other partner agencies to tackle ASB and improve community safety. Taking appropriate enforcement action where required, including preparing documentation and supporting legal proceedings where necessary. Carrying out tenancy visits, estate inspections, and property audits. Managing tenancy breaches, neighbourhood disputes, and tenancy sustainment cases. Identifying safeguarding concerns and supporting vulnerable residents through referrals and partnership working. Supporting residents to sustain their tenancies while balancing customer service with effective tenancy enforcement. Assisting with tenancy sign-ups, mutual exchanges, successions, and ending tenancies. Maintaining accurate records and ensuring compliance with housing legislation, policies, and regulatory requirements. About You: Previous experience as a Housing Officer, Neighbourhood Officer, Tenancy Officer, or in a similar housing management role. Significant experience managing anti-social behaviour (ASB) cases, including investigations, evidence gathering, partnership working, and enforcement action. A sound understanding of housing legislation, tenancy management, and safeguarding responsibilities. Excellent communication, negotiation, and conflict resolution skills. The confidence to make balanced decisions while delivering excellent customer service. Strong organisational skills with the ability to manage a varied caseload. Good IT skills and experience maintaining accurate housing management records. A full UK driving licence and access to a vehicle (or the ability to travel regularly across the housing patch). In return, our client offers an excellent package including: Competitive salary of 39.8k per annum 12-month fixed-term contract Hybrid working with a mix of home, office, and patch-based working Learning and development opportunities Career progression opportunities Flexible working arrangements Mileage reimbursement for business travel A supportive, collaborative team environment where your contribution is valued If this Housing Officer role is of interest please apply or contact (url removed)
Jul 29, 2026
Full time
We are recruiting on behalf of a well-established Housing Association in the West Midlands for an experienced Housing Officer to join their team on a 12-month fixed-term contract . This is an excellent opportunity to make a real difference by supporting residents, managing neighbourhoods, and helping create safe, sustainable communities. This hybrid role offers the flexibility of working from home, the office, and across your designated housing patch , giving you variety while ensuring you remain visible and accessible to residents. Key Responsibilities Of A Housing Officer: Managing a designated portfolio of tenancies and delivering a high-quality housing management service. Investigating and managing anti-social behaviour (ASB) cases from initial report through to resolution, ensuring accurate case management and timely action. Working closely with residents, local authorities, the police, and other partner agencies to tackle ASB and improve community safety. Taking appropriate enforcement action where required, including preparing documentation and supporting legal proceedings where necessary. Carrying out tenancy visits, estate inspections, and property audits. Managing tenancy breaches, neighbourhood disputes, and tenancy sustainment cases. Identifying safeguarding concerns and supporting vulnerable residents through referrals and partnership working. Supporting residents to sustain their tenancies while balancing customer service with effective tenancy enforcement. Assisting with tenancy sign-ups, mutual exchanges, successions, and ending tenancies. Maintaining accurate records and ensuring compliance with housing legislation, policies, and regulatory requirements. About You: Previous experience as a Housing Officer, Neighbourhood Officer, Tenancy Officer, or in a similar housing management role. Significant experience managing anti-social behaviour (ASB) cases, including investigations, evidence gathering, partnership working, and enforcement action. A sound understanding of housing legislation, tenancy management, and safeguarding responsibilities. Excellent communication, negotiation, and conflict resolution skills. The confidence to make balanced decisions while delivering excellent customer service. Strong organisational skills with the ability to manage a varied caseload. Good IT skills and experience maintaining accurate housing management records. A full UK driving licence and access to a vehicle (or the ability to travel regularly across the housing patch). In return, our client offers an excellent package including: Competitive salary of 39.8k per annum 12-month fixed-term contract Hybrid working with a mix of home, office, and patch-based working Learning and development opportunities Career progression opportunities Flexible working arrangements Mileage reimbursement for business travel A supportive, collaborative team environment where your contribution is valued If this Housing Officer role is of interest please apply or contact (url removed)
We are currently recruiting on behalf of a well-established housing association for an experienced Community Engagement Officer to join their team on a temporary basis for an initial period of four months. This is a key role within the organisation, supporting customer engagement, tenant involvement, regulatory compliance, and continuous service improvement. The successful candidate will play an important part in ensuring tenants have a meaningful voice in shaping services and that the organisation can demonstrate strong evidence of customer-focused delivery. The role will suit an experienced housing, customer engagement, or resident involvement professional who can quickly build relationships, manage priorities, and make an immediate contribution. Key Responsibilities of a Community Engagement Officer: Lead and coordinate customer engagement activities, ensuring tenants have meaningful opportunities to influence and scrutinise services. Support tenant panels, scrutiny groups, and resident involvement activities to ensure customers can hold the organisation to account. Gather, analyse, and present customer feedback to support service improvements. Work with internal teams to collect evidence and information for regulatory reviews, audits, and self-assessments. Support compliance with consumer standards, tenant satisfaction measures, and customer-focused regulatory requirements. Produce clear and concise reports, performance information, and updates for senior management and governance meetings. Monitor complaints performance, support complaint investigations, issue customer communications, and contribute to complaint review meetings. Identify opportunities to improve customer experience and ensure tenant views are embedded into decision-making. Support customer communications, including newsletters, online updates, and engagement materials. Build positive relationships with tenants, colleagues, external partners, and community stakeholders. Provide line management support to a Community Partnership and Engagement Assistant, including supervision, guidance, and performance support. About You: Previous experience working within social housing, customer experience, resident involvement, community engagement, or a similar environment. Experience supervising or managing junior staff and supporting their development. Knowledge and understanding of tenant engagement principles, customer involvement, and service improvement approaches. Experience working with customer feedback, satisfaction measures, performance information, or regulatory requirements. Strong report writing skills with the ability to present information clearly to different audiences. Experience engaging with residents, communities, and a range of stakeholders. Excellent communication and relationship-building skills. Ability to manage competing priorities and deliver outcomes within deadlines. Experience working with diverse communities and engaging with hard-to-reach groups. Full UK Driving license and access to a vehicle. If this Community Engagement Officer role is of interest, please apply or contact (url removed)
Jul 29, 2026
Contractor
We are currently recruiting on behalf of a well-established housing association for an experienced Community Engagement Officer to join their team on a temporary basis for an initial period of four months. This is a key role within the organisation, supporting customer engagement, tenant involvement, regulatory compliance, and continuous service improvement. The successful candidate will play an important part in ensuring tenants have a meaningful voice in shaping services and that the organisation can demonstrate strong evidence of customer-focused delivery. The role will suit an experienced housing, customer engagement, or resident involvement professional who can quickly build relationships, manage priorities, and make an immediate contribution. Key Responsibilities of a Community Engagement Officer: Lead and coordinate customer engagement activities, ensuring tenants have meaningful opportunities to influence and scrutinise services. Support tenant panels, scrutiny groups, and resident involvement activities to ensure customers can hold the organisation to account. Gather, analyse, and present customer feedback to support service improvements. Work with internal teams to collect evidence and information for regulatory reviews, audits, and self-assessments. Support compliance with consumer standards, tenant satisfaction measures, and customer-focused regulatory requirements. Produce clear and concise reports, performance information, and updates for senior management and governance meetings. Monitor complaints performance, support complaint investigations, issue customer communications, and contribute to complaint review meetings. Identify opportunities to improve customer experience and ensure tenant views are embedded into decision-making. Support customer communications, including newsletters, online updates, and engagement materials. Build positive relationships with tenants, colleagues, external partners, and community stakeholders. Provide line management support to a Community Partnership and Engagement Assistant, including supervision, guidance, and performance support. About You: Previous experience working within social housing, customer experience, resident involvement, community engagement, or a similar environment. Experience supervising or managing junior staff and supporting their development. Knowledge and understanding of tenant engagement principles, customer involvement, and service improvement approaches. Experience working with customer feedback, satisfaction measures, performance information, or regulatory requirements. Strong report writing skills with the ability to present information clearly to different audiences. Experience engaging with residents, communities, and a range of stakeholders. Excellent communication and relationship-building skills. Ability to manage competing priorities and deliver outcomes within deadlines. Experience working with diverse communities and engaging with hard-to-reach groups. Full UK Driving license and access to a vehicle. If this Community Engagement Officer role is of interest, please apply or contact (url removed)
We are currently recruiting for an experienced Customer Liaison Officer to join a leading organisation delivering planned and retrofit refurbishment works in Huddersfield. This is a fantastic opportunity for someone with a background in social housing, tenant liaison, or customer engagement who enjoys building positive relationships with residents and delivering excellent customer service. As a Customer Liaison Officer, you will act as the main point of contact for residents throughout the refurbishment programme, ensuring customers are fully informed, supported, and reassured during the delivery of improvement works. You will work closely with residents, site teams, contractors, and project stakeholders to ensure works are completed smoothly with minimal disruption. The role will support refurbishment works across two tower blocks in the Chisslebank area of Huddersfield, including window replacements, external wall insulation, new bathrooms, plastering, and external improvement works. Key Responsibilities of the Customer Liaision Officer role: Act as the main contact for residents throughout planned and retrofit works. Build positive relationships with tenants and local communities. Communicate works information clearly and manage resident expectations. Handle customer enquiries, concerns, and complaints professionally. Coordinate access arrangements and support the smooth delivery of works. Resolve resident issues, escalating where required. Maintain accurate records of communications and issue resolutions. Liaise with site teams and contractors to deliver excellent customer service. To be successful in this Customer Liaision Officer role, you will have: Previous experience working within the social housing sector. Experience in a Customer Liaison Officer, Tenant Liaison Officer, Resident Liaison Officer, or customer-facing role. Strong communication and interpersonal skills with the ability to build rapport with residents. Experience dealing with sensitive situations and resolving customer concerns. Excellent organisational skills with the ability to manage multiple priorities. Strong negotiation skills and a proactive approach to problem-solving. Good IT skills, including Microsoft Office. Full UK driving licence and access to a vehicle. What's on Offer? 18 per hour Temporary full-time opportunity. Mileage expenses paid. Opportunity to work on an important planned and retrofit refurbishment programme. Supportive and established team environment. Immediate opportunity available. If this Customer Liaision Officer role sounds like your next step, apply now or contact Olivia at (url removed)
Jul 29, 2026
Contractor
We are currently recruiting for an experienced Customer Liaison Officer to join a leading organisation delivering planned and retrofit refurbishment works in Huddersfield. This is a fantastic opportunity for someone with a background in social housing, tenant liaison, or customer engagement who enjoys building positive relationships with residents and delivering excellent customer service. As a Customer Liaison Officer, you will act as the main point of contact for residents throughout the refurbishment programme, ensuring customers are fully informed, supported, and reassured during the delivery of improvement works. You will work closely with residents, site teams, contractors, and project stakeholders to ensure works are completed smoothly with minimal disruption. The role will support refurbishment works across two tower blocks in the Chisslebank area of Huddersfield, including window replacements, external wall insulation, new bathrooms, plastering, and external improvement works. Key Responsibilities of the Customer Liaision Officer role: Act as the main contact for residents throughout planned and retrofit works. Build positive relationships with tenants and local communities. Communicate works information clearly and manage resident expectations. Handle customer enquiries, concerns, and complaints professionally. Coordinate access arrangements and support the smooth delivery of works. Resolve resident issues, escalating where required. Maintain accurate records of communications and issue resolutions. Liaise with site teams and contractors to deliver excellent customer service. To be successful in this Customer Liaision Officer role, you will have: Previous experience working within the social housing sector. Experience in a Customer Liaison Officer, Tenant Liaison Officer, Resident Liaison Officer, or customer-facing role. Strong communication and interpersonal skills with the ability to build rapport with residents. Experience dealing with sensitive situations and resolving customer concerns. Excellent organisational skills with the ability to manage multiple priorities. Strong negotiation skills and a proactive approach to problem-solving. Good IT skills, including Microsoft Office. Full UK driving licence and access to a vehicle. What's on Offer? 18 per hour Temporary full-time opportunity. Mileage expenses paid. Opportunity to work on an important planned and retrofit refurbishment programme. Supportive and established team environment. Immediate opportunity available. If this Customer Liaision Officer role sounds like your next step, apply now or contact Olivia at (url removed)
We are seeking an experienced Floor Layer to join a well-established housing association on a long-term self-employed contract , delivering responsive repairs and planned maintenance across social housing properties in Norwich and the surrounding areas. This is a specialist role requiring a strong background in cap and cove flooring alongside basic plumbing experience. Working within occupied properties, you'll play a key role in delivering high-quality repairs while providing excellent customer service to tenants. This role may also suit professionals currently working in, or ready to step into, the following positions: Floor Layer, Vinyl Floor Layer, Flooring Installer, Multi Trade Operative (Flooring Bias), Multi Skilled Operative, Multi Trade Plumber or Wetroom Fitter. Key Responsibilities: Install, repair and maintain cap and cove flooring. Complete all associated floor preparation works. Carry out basic plumbing repairs and maintenance. Undertake planned and reactive maintenance within occupied social housing properties. Ensure all work is completed safely and to a high standard. Deliver excellent customer service while working in tenants' homes. Manage your own workload and work independently across a designated patch. Ensure compliance with company procedures, health & safety standards and client expectations. About You: We're looking for an experienced Floor Layer with plumbing knowledge and a proven track record within the social housing or repairs and maintenance sector. You'll have: Proven experience installing and repairing cap and cove flooring. Previous plumbing experience. Experience working within social housing, responsive repairs or planned maintenance (desirable). The ability to work independently and manage your own workload. A professional, reliable and customer-focused approach. Strong attention to detail and commitment to delivering high-quality workmanship. Qualifications: Formal qualifications such as NVQs or City & Guilds are not essential. Our client is primarily interested in candidates who can demonstrate the right level of practical experience and a proven track record within the role. Benefits: Company van and fuel card Long-term self-employed contract Weekly payments (CIS payment options available) Ongoing work with a consistent pipeline of social housing repairs and maintenance Permanent position available if desired Immediate start available If this Floor Layer role is something that you're interested in, please apply online today or call Alex on (phone number removed) .
Jul 29, 2026
Contractor
We are seeking an experienced Floor Layer to join a well-established housing association on a long-term self-employed contract , delivering responsive repairs and planned maintenance across social housing properties in Norwich and the surrounding areas. This is a specialist role requiring a strong background in cap and cove flooring alongside basic plumbing experience. Working within occupied properties, you'll play a key role in delivering high-quality repairs while providing excellent customer service to tenants. This role may also suit professionals currently working in, or ready to step into, the following positions: Floor Layer, Vinyl Floor Layer, Flooring Installer, Multi Trade Operative (Flooring Bias), Multi Skilled Operative, Multi Trade Plumber or Wetroom Fitter. Key Responsibilities: Install, repair and maintain cap and cove flooring. Complete all associated floor preparation works. Carry out basic plumbing repairs and maintenance. Undertake planned and reactive maintenance within occupied social housing properties. Ensure all work is completed safely and to a high standard. Deliver excellent customer service while working in tenants' homes. Manage your own workload and work independently across a designated patch. Ensure compliance with company procedures, health & safety standards and client expectations. About You: We're looking for an experienced Floor Layer with plumbing knowledge and a proven track record within the social housing or repairs and maintenance sector. You'll have: Proven experience installing and repairing cap and cove flooring. Previous plumbing experience. Experience working within social housing, responsive repairs or planned maintenance (desirable). The ability to work independently and manage your own workload. A professional, reliable and customer-focused approach. Strong attention to detail and commitment to delivering high-quality workmanship. Qualifications: Formal qualifications such as NVQs or City & Guilds are not essential. Our client is primarily interested in candidates who can demonstrate the right level of practical experience and a proven track record within the role. Benefits: Company van and fuel card Long-term self-employed contract Weekly payments (CIS payment options available) Ongoing work with a consistent pipeline of social housing repairs and maintenance Permanent position available if desired Immediate start available If this Floor Layer role is something that you're interested in, please apply online today or call Alex on (phone number removed) .
We are currently recruiting for an experienced Site Manager to join a well-established contractor delivering planned refurbishment works across Sheffield and the surrounding Yorkshire region . This is a temporary opportunity overseeing roofing replacement and window installation projects within occupied social housing properties. The successful candidate will be responsible for managing multiple refurbishment sites, ensuring projects are delivered safely, on time and to the highest quality standards while maintaining excellent customer service. Key Responsibilities: Manage day-to-day site operations across planned refurbishment projects Oversee roofing replacement and window installation programmes across Sheffield and the surrounding area Lead and supervise direct labour and subcontractors on site Ensure works are delivered safely, efficiently and within programme Maintain high standards of quality, site presentation and customer satisfaction Ensure full compliance with Health & Safety policies and procedures Carry out site inductions for all operatives, subcontractors and visitors Maintain accurate site records, including Health & Safety documentation Monitor environmental and waste management compliance Organise and chair regular site meetings Plan labour, materials and resources to ensure efficient project delivery Report progress, programme updates and site issues to the Project Manager Support, motivate and manage site teams to achieve project objectives Ensure all works comply with company procedures and client specifications Requirements: Previous experience working as a Site Manager on planned refurbishment or construction projects Experience managing roofing, window replacement or planned maintenance programmes Experience supervising both direct labour and subcontractors Experience working within the social housing sector is desirable SMSTS Certificate (Essential) NVQ Level 4, HNC or equivalent experience Full UK Driving Licence Strong organisational, communication and leadership skills Benefits: 200 - 250 per day Temporary assignment with a leading property services contractor Monday to Friday working Company van and fuel card Opportunity to work on a busy planned refurbishment programme Supportive project team Weekly pay If you're interested in this Site Manager role in Sheffield , please apply online or contact Alex on (phone number removed) for more information.
Jul 29, 2026
Contractor
We are currently recruiting for an experienced Site Manager to join a well-established contractor delivering planned refurbishment works across Sheffield and the surrounding Yorkshire region . This is a temporary opportunity overseeing roofing replacement and window installation projects within occupied social housing properties. The successful candidate will be responsible for managing multiple refurbishment sites, ensuring projects are delivered safely, on time and to the highest quality standards while maintaining excellent customer service. Key Responsibilities: Manage day-to-day site operations across planned refurbishment projects Oversee roofing replacement and window installation programmes across Sheffield and the surrounding area Lead and supervise direct labour and subcontractors on site Ensure works are delivered safely, efficiently and within programme Maintain high standards of quality, site presentation and customer satisfaction Ensure full compliance with Health & Safety policies and procedures Carry out site inductions for all operatives, subcontractors and visitors Maintain accurate site records, including Health & Safety documentation Monitor environmental and waste management compliance Organise and chair regular site meetings Plan labour, materials and resources to ensure efficient project delivery Report progress, programme updates and site issues to the Project Manager Support, motivate and manage site teams to achieve project objectives Ensure all works comply with company procedures and client specifications Requirements: Previous experience working as a Site Manager on planned refurbishment or construction projects Experience managing roofing, window replacement or planned maintenance programmes Experience supervising both direct labour and subcontractors Experience working within the social housing sector is desirable SMSTS Certificate (Essential) NVQ Level 4, HNC or equivalent experience Full UK Driving Licence Strong organisational, communication and leadership skills Benefits: 200 - 250 per day Temporary assignment with a leading property services contractor Monday to Friday working Company van and fuel card Opportunity to work on a busy planned refurbishment programme Supportive project team Weekly pay If you're interested in this Site Manager role in Sheffield , please apply online or contact Alex on (phone number removed) for more information.
We're recruiting on behalf of a well-established housing provider for an Anti-Social Behaviour (ASB) Officer . This is an excellent opportunity for someone with experience in housing, policing, community safety, enforcement , or another customer-focused role involving anti-social behaviour, investigations or conflict resolution. If you're personable, organised and keen to develop, full training and ongoing support will be provided. The Role: You'll manage your own caseload of anti-social behaviour, nuisance and hate crime cases, working with customers and partner agencies to achieve positive outcomes and create safer communities. This is a hybrid role , combining home working, office attendance and community visits across Devon . You'll manage your own diary, planning customer visits, investigations and meetings effectively. Key Responsibilities of an ASB Officer: Manage a caseload of ASB, nuisance and hate crime cases from report through to resolution. Investigate complaints, gather evidence and identify appropriate actions. Support customers affected by ASB and maintain regular communication throughout cases. Work collaboratively with internal teams, police, local authorities, legal teams and external agencies. Maintain accurate case records, reports and documentation. Attend customer visits, meetings and case reviews across Devon. Support legal action where required and ensure cases are progressed effectively. Contribute to creating safe, inclusive and sustainable communities. What We're Looking For: Experience dealing with anti-social behaviour, challenging situations, investigations or conflict resolution. Background in housing, policing, community safety, enforcement or another transferable customer-facing role. Strong communication skills with the ability to build positive relationships with customers and partner agencies. Ability to manage your own workload, prioritise effectively and work independently. Good IT skills and attention to detail when maintaining case records. A willingness to learn and develop, with training provided. Full UK driving licence and access to your own vehicle. Flexibility to travel across Devon for customer visits and meetings. Benefits: Salary of 32,000- 40,000 per annum. Hybrid and flexible working. 25 days holiday plus bank holidays, increasing with service. Option to buy or sell annual leave. Additional wellbeing and paid volunteering days. Pension scheme with employer contributions up to 12%. Life assurance. Enhanced family leave. Private medical, dental and critical illness insurance options. Discounted gym membership. 24/7 virtual GP access. Training, support and career development opportunities. If you're looking for a rewarding role where you can make a real difference within communities while developing your career, we'd like to hear from you. Please apply or contact (url removed)
Jul 29, 2026
Full time
We're recruiting on behalf of a well-established housing provider for an Anti-Social Behaviour (ASB) Officer . This is an excellent opportunity for someone with experience in housing, policing, community safety, enforcement , or another customer-focused role involving anti-social behaviour, investigations or conflict resolution. If you're personable, organised and keen to develop, full training and ongoing support will be provided. The Role: You'll manage your own caseload of anti-social behaviour, nuisance and hate crime cases, working with customers and partner agencies to achieve positive outcomes and create safer communities. This is a hybrid role , combining home working, office attendance and community visits across Devon . You'll manage your own diary, planning customer visits, investigations and meetings effectively. Key Responsibilities of an ASB Officer: Manage a caseload of ASB, nuisance and hate crime cases from report through to resolution. Investigate complaints, gather evidence and identify appropriate actions. Support customers affected by ASB and maintain regular communication throughout cases. Work collaboratively with internal teams, police, local authorities, legal teams and external agencies. Maintain accurate case records, reports and documentation. Attend customer visits, meetings and case reviews across Devon. Support legal action where required and ensure cases are progressed effectively. Contribute to creating safe, inclusive and sustainable communities. What We're Looking For: Experience dealing with anti-social behaviour, challenging situations, investigations or conflict resolution. Background in housing, policing, community safety, enforcement or another transferable customer-facing role. Strong communication skills with the ability to build positive relationships with customers and partner agencies. Ability to manage your own workload, prioritise effectively and work independently. Good IT skills and attention to detail when maintaining case records. A willingness to learn and develop, with training provided. Full UK driving licence and access to your own vehicle. Flexibility to travel across Devon for customer visits and meetings. Benefits: Salary of 32,000- 40,000 per annum. Hybrid and flexible working. 25 days holiday plus bank holidays, increasing with service. Option to buy or sell annual leave. Additional wellbeing and paid volunteering days. Pension scheme with employer contributions up to 12%. Life assurance. Enhanced family leave. Private medical, dental and critical illness insurance options. Discounted gym membership. 24/7 virtual GP access. Training, support and career development opportunities. If you're looking for a rewarding role where you can make a real difference within communities while developing your career, we'd like to hear from you. Please apply or contact (url removed)
We are recruiting on behalf of a community-focused organisation operating in the housing sector, providing services to residents and supporting tenancy management and property maintenance. The business has an established customer services function that acts as a key point of contact for customers, handling day-to-day enquiries and coordinating service requests. About the role This is a Customer Service Advisor position within a customer services team, primarily handling inbound calls (with some outbound contact as required). The role involves responding to a range of housing-related queries including tenancy management and maintenance issues, raising repair orders, and taking rent payments. The position is hybrid, working 35 hours per week with set office/homeworking days: Monday, Tuesday and Thursday in the office; Wednesday and Friday working from home. The client is looking for someone to start as soon as possible. Interviews are expected to be arranged quickly (potentially end of this week or next week) and are likely to be an informal conversation with the hiring manager. Responsibilities of a Customer Service Advisor: Handle predominantly inbound customer calls (and some outbound calls where needed) Respond to tenancy management enquiries Respond to maintenance/repairs enquiries Raise/submit repair orders Take rent payments over the phone Provide general customer service support and resolve queries at first point of contact where possible Salary and benefits Hybrid working pattern: 3 days office / 2 days from home (Mon/Tue/Thu in office; Wed/Fri WFH) 35 hours per week 18- 19 p/h umbrella Minimum 4 month contract Ideal candidate Strong customer service experience (essential) Comfortable working on phones in a busy inbound-call environment Able to handle a variety of enquiries including tenancy-related and repairs/maintenance queries Experience in housing is desirable but not essential Background in third sector/public sector/contracted services is preferred but not required Available to start at short notice If this Customer Service Advisor role is for you please apply or contact Olivia at (url removed)
Jul 28, 2026
Contractor
We are recruiting on behalf of a community-focused organisation operating in the housing sector, providing services to residents and supporting tenancy management and property maintenance. The business has an established customer services function that acts as a key point of contact for customers, handling day-to-day enquiries and coordinating service requests. About the role This is a Customer Service Advisor position within a customer services team, primarily handling inbound calls (with some outbound contact as required). The role involves responding to a range of housing-related queries including tenancy management and maintenance issues, raising repair orders, and taking rent payments. The position is hybrid, working 35 hours per week with set office/homeworking days: Monday, Tuesday and Thursday in the office; Wednesday and Friday working from home. The client is looking for someone to start as soon as possible. Interviews are expected to be arranged quickly (potentially end of this week or next week) and are likely to be an informal conversation with the hiring manager. Responsibilities of a Customer Service Advisor: Handle predominantly inbound customer calls (and some outbound calls where needed) Respond to tenancy management enquiries Respond to maintenance/repairs enquiries Raise/submit repair orders Take rent payments over the phone Provide general customer service support and resolve queries at first point of contact where possible Salary and benefits Hybrid working pattern: 3 days office / 2 days from home (Mon/Tue/Thu in office; Wed/Fri WFH) 35 hours per week 18- 19 p/h umbrella Minimum 4 month contract Ideal candidate Strong customer service experience (essential) Comfortable working on phones in a busy inbound-call environment Able to handle a variety of enquiries including tenancy-related and repairs/maintenance queries Experience in housing is desirable but not essential Background in third sector/public sector/contracted services is preferred but not required Available to start at short notice If this Customer Service Advisor role is for you please apply or contact Olivia at (url removed)
We are currently recruiting for an experienced Multi Trade Operative to join a well-established contractor carrying out void property repairs and refurbishment works to social housing properties across Daventry This is an ongoing temporary role offering regular work with the opportunity to join a busy team delivering high-quality void property maintenance and refurbishment projects. The role involves working on void social housing properties across Daventry, carrying out a range of multi-trade repairs to prepare homes to a lettable standard. We welcome applications from Multi Skilled Operatives, Multi Traders, Property Maintenance Operatives, Void Operatives, Maintenance Technicians, Carpenter Multi Traders, Plumber Multi Traders, and Repairs Operatives with experience working within social housing or domestic property maintenance. Key Responsibilities: Carry out a variety of repairs across multiple trades, including basic carpentry, plumbing, plastering, tiling, and painting & decorating Complete repairs to doors, frames, locks, kitchens, bathrooms, and internal fixtures and fittings Undertake patch plastering, wall repairs, and minor rendering where required Carry out basic plumbing repairs, including replacing taps, sinks, toilets, and pipework Complete minor carpentry works including hanging doors, fitting skirting boards, architraves, and kitchen repairs Carry out wall and floor tiling repairs as required Prepare surfaces and complete painting and decorating to achieve a high-quality finish Ensure all properties are completed to the required void standard within agreed timescales Work safely and effectively while maintaining a clean and tidy work area Complete all work in accordance with health and safety regulations and company standards Requirements: To have your own van To have your own tools Previous experience working as a Multi Trade Operative Experience across a range of trades including carpentry, plumbing, plastering, tiling, and decorating Previous experience working on social housing void properties is highly desirable Ability to work independently and manage your own workload Full UK driving licence Benefits: Ongoing self-employed work Monday to Friday working Weekly pay (CIS payments available) Opportunity to secure long-term work with a reputable contractor If you're interested in this Multi Trade Operative role, please apply online or call Alex on (phone number removed)
Jul 28, 2026
Contractor
We are currently recruiting for an experienced Multi Trade Operative to join a well-established contractor carrying out void property repairs and refurbishment works to social housing properties across Daventry This is an ongoing temporary role offering regular work with the opportunity to join a busy team delivering high-quality void property maintenance and refurbishment projects. The role involves working on void social housing properties across Daventry, carrying out a range of multi-trade repairs to prepare homes to a lettable standard. We welcome applications from Multi Skilled Operatives, Multi Traders, Property Maintenance Operatives, Void Operatives, Maintenance Technicians, Carpenter Multi Traders, Plumber Multi Traders, and Repairs Operatives with experience working within social housing or domestic property maintenance. Key Responsibilities: Carry out a variety of repairs across multiple trades, including basic carpentry, plumbing, plastering, tiling, and painting & decorating Complete repairs to doors, frames, locks, kitchens, bathrooms, and internal fixtures and fittings Undertake patch plastering, wall repairs, and minor rendering where required Carry out basic plumbing repairs, including replacing taps, sinks, toilets, and pipework Complete minor carpentry works including hanging doors, fitting skirting boards, architraves, and kitchen repairs Carry out wall and floor tiling repairs as required Prepare surfaces and complete painting and decorating to achieve a high-quality finish Ensure all properties are completed to the required void standard within agreed timescales Work safely and effectively while maintaining a clean and tidy work area Complete all work in accordance with health and safety regulations and company standards Requirements: To have your own van To have your own tools Previous experience working as a Multi Trade Operative Experience across a range of trades including carpentry, plumbing, plastering, tiling, and decorating Previous experience working on social housing void properties is highly desirable Ability to work independently and manage your own workload Full UK driving licence Benefits: Ongoing self-employed work Monday to Friday working Weekly pay (CIS payments available) Opportunity to secure long-term work with a reputable contractor If you're interested in this Multi Trade Operative role, please apply online or call Alex on (phone number removed)
We are currently looking for a Multi Trade Operative to work on insurance reinstatement projects covering Peterborough and the surrounding areas for a well-established property repairs contractor. This opportunity is with an established contractor delivering high-volume reactive repair and reinstatement works on behalf of leading insurers. We're looking for an experienced tradesperson with strong carpentry, tiling and basic plumbing skills who is available to start as soon as possible on an ongoing subcontract basis. I'd be keen to speak to anyone with experience working within insurance reinstatement, domestic repairs, property maintenance or refurbishment, whether you've previously worked as a Carpenter, Joiner, Maintenance Operative, Property Repair Technician or in a similar role. As a Multi Trade Operative, you will be: Carrying out insurance reinstatement and repair works within occupied and void residential properties Completing a range of multi-trade works including second-fix carpentry, basic plumbing, tiling, laminate flooring and general finishing works Working on a variety of projects including kitchen and bathroom refurbishments Travelling between customer properties across Peterborough and the surrounding area Ensuring all work is completed to a high standard while providing excellent customer service Submitting accurate weekly electronic timesheets for approval I'd love to speak to anyone who has: Proven experience within domestic repairs, refurbishment or insurance reinstatement Strong second-fix carpentry skills, including skirting, architraves and door fitting Basic plumbing experience, including fitting sanitaryware, sinks and radiators The ability to work independently and deliver high-quality workmanship A full UK driving licence and willingness to travel across the regional patch This Multi Trade Operative role is offering the following benefits: Weekly pay (CIS payments available) 40 hours a week Mileage covered OR company van if needed Long term work ASAP start Location & Travel The role covers Peterborough and the surrounding areas , with work typically scheduled within approximately a 1.5-hour radius. Candidates must have access to their own vehicle, with travel between customer properties expected throughout the day. If this Multi Trade Operative role sounds like something you'd be interested in, apply now or call Alex on (phone number removed) .
Jul 28, 2026
Contractor
We are currently looking for a Multi Trade Operative to work on insurance reinstatement projects covering Peterborough and the surrounding areas for a well-established property repairs contractor. This opportunity is with an established contractor delivering high-volume reactive repair and reinstatement works on behalf of leading insurers. We're looking for an experienced tradesperson with strong carpentry, tiling and basic plumbing skills who is available to start as soon as possible on an ongoing subcontract basis. I'd be keen to speak to anyone with experience working within insurance reinstatement, domestic repairs, property maintenance or refurbishment, whether you've previously worked as a Carpenter, Joiner, Maintenance Operative, Property Repair Technician or in a similar role. As a Multi Trade Operative, you will be: Carrying out insurance reinstatement and repair works within occupied and void residential properties Completing a range of multi-trade works including second-fix carpentry, basic plumbing, tiling, laminate flooring and general finishing works Working on a variety of projects including kitchen and bathroom refurbishments Travelling between customer properties across Peterborough and the surrounding area Ensuring all work is completed to a high standard while providing excellent customer service Submitting accurate weekly electronic timesheets for approval I'd love to speak to anyone who has: Proven experience within domestic repairs, refurbishment or insurance reinstatement Strong second-fix carpentry skills, including skirting, architraves and door fitting Basic plumbing experience, including fitting sanitaryware, sinks and radiators The ability to work independently and deliver high-quality workmanship A full UK driving licence and willingness to travel across the regional patch This Multi Trade Operative role is offering the following benefits: Weekly pay (CIS payments available) 40 hours a week Mileage covered OR company van if needed Long term work ASAP start Location & Travel The role covers Peterborough and the surrounding areas , with work typically scheduled within approximately a 1.5-hour radius. Candidates must have access to their own vehicle, with travel between customer properties expected throughout the day. If this Multi Trade Operative role sounds like something you'd be interested in, apply now or call Alex on (phone number removed) .
We are currently recruiting for an experienced Plasterer to join a well-established contractor carrying out repairs and maintenance works to social housing domestic properties across Daventry. This is an ongoing temporary role offering regular work with the opportunity to join a busy team delivering high-quality plastering repairs and property maintenance projects. The role involves working on occupied and void social housing properties across Daventry, carrying out a variety of internal plastering repairs and finishing works to maintain and improve domestic properties. Key Responsibilities: Carry out all aspects of plastering including skimming, patch plastering, float and set, and bonding Complete repairs to damaged walls and ceilings following maintenance works Prepare surfaces by removing loose material, applying bonding agents, and ensuring a high-quality finish Undertake rendering repairs where required Carry out minor dry lining and plasterboard repairs Ensure all plastering work is completed to a high standard within occupied and void domestic properties Work safely and effectively while maintaining a clean and tidy work area Liaise professionally with tenants and site management throughout the works Complete work in line with health and safety regulations and company standards Requirements: To have your own van To have your own tools Previous experience working as a Plasterer Experience in skimming, patch plastering, rendering, and general plastering repairs Experience working within social housing or domestic properties is desirable Ability to work independently and as part of a team Benefits: Ongoing self-employed work Monday to Friday working Weekly pay (CIS payments available) Opportunity to secure long-term work with a reputable contractor If you're interested in this Plasterer role, please apply online or call Alex on (phone number removed) .
Jul 28, 2026
Contractor
We are currently recruiting for an experienced Plasterer to join a well-established contractor carrying out repairs and maintenance works to social housing domestic properties across Daventry. This is an ongoing temporary role offering regular work with the opportunity to join a busy team delivering high-quality plastering repairs and property maintenance projects. The role involves working on occupied and void social housing properties across Daventry, carrying out a variety of internal plastering repairs and finishing works to maintain and improve domestic properties. Key Responsibilities: Carry out all aspects of plastering including skimming, patch plastering, float and set, and bonding Complete repairs to damaged walls and ceilings following maintenance works Prepare surfaces by removing loose material, applying bonding agents, and ensuring a high-quality finish Undertake rendering repairs where required Carry out minor dry lining and plasterboard repairs Ensure all plastering work is completed to a high standard within occupied and void domestic properties Work safely and effectively while maintaining a clean and tidy work area Liaise professionally with tenants and site management throughout the works Complete work in line with health and safety regulations and company standards Requirements: To have your own van To have your own tools Previous experience working as a Plasterer Experience in skimming, patch plastering, rendering, and general plastering repairs Experience working within social housing or domestic properties is desirable Ability to work independently and as part of a team Benefits: Ongoing self-employed work Monday to Friday working Weekly pay (CIS payments available) Opportunity to secure long-term work with a reputable contractor If you're interested in this Plasterer role, please apply online or call Alex on (phone number removed) .
An opportunity has arisen for an experienced ASB Officer to join a well-established housing association in Leicester on a temporary basis. This is a hybrid and flexible working role, combining community-based work with remote administrative duties, offering a balanced and supportive working arrangement. You will be supporting their housing management team in delivering effective ASB services across local neighbourhoods and communities. You will play a key role in managing ASB cases, improving tenant satisfaction, and contributing to safer and more sustainable communities across your allocated patch. Key Responsibilities of the ASB Officer: Manage a varied caseload of anti-social behaviour reports from initial complaint through to resolution Conduct estate visits, home visits, interviews, and community-based investigations Gather evidence and build case files to support appropriate case progression and outcomes Work closely with tenants, complainants, and alleged perpetrators to resolve disputes effectively Take proportionate enforcement action where required, including warnings, tenancy enforcement, and legal escalation Provide proactive housing management support across designated neighbourhood areas Maintain accurate and detailed case records using housing management and CRM systems Liaise with key partners including Police, PCSOs, safeguarding teams, and local agencies Support tenancy sustainment by addressing nuisance behaviour and promoting positive engagement Identify safeguarding and risk concerns, making appropriate referrals in line with procedures Complete timely case updates, reports, and administrative tasks between field visits Ideal Candidate: Experienced Housing or ASB Officer with strong frontline case management experience Confident managing complex ASB cases from investigation through to resolution Skilled in evidence gathering, case building, and enforcement processes Comfortable working independently across a community-based patch Strong communication skills with the ability to engage effectively with residents and partner agencies Experience using housing management systems such as Orchard, Microsoft Dynamics, or similar CRM platforms Highly organised with strong prioritisation and time management skills Full UK driving licence and willingness to travel across Leicester and surrounding areas What's on Offer: Full time Mon - Fri Hybrid and flexible working Contract with immediate start Opportunity to gain experience with a reputable housing association If this ASB Officer role is of interest, please apply or contact (url removed)
Jul 28, 2026
Contractor
An opportunity has arisen for an experienced ASB Officer to join a well-established housing association in Leicester on a temporary basis. This is a hybrid and flexible working role, combining community-based work with remote administrative duties, offering a balanced and supportive working arrangement. You will be supporting their housing management team in delivering effective ASB services across local neighbourhoods and communities. You will play a key role in managing ASB cases, improving tenant satisfaction, and contributing to safer and more sustainable communities across your allocated patch. Key Responsibilities of the ASB Officer: Manage a varied caseload of anti-social behaviour reports from initial complaint through to resolution Conduct estate visits, home visits, interviews, and community-based investigations Gather evidence and build case files to support appropriate case progression and outcomes Work closely with tenants, complainants, and alleged perpetrators to resolve disputes effectively Take proportionate enforcement action where required, including warnings, tenancy enforcement, and legal escalation Provide proactive housing management support across designated neighbourhood areas Maintain accurate and detailed case records using housing management and CRM systems Liaise with key partners including Police, PCSOs, safeguarding teams, and local agencies Support tenancy sustainment by addressing nuisance behaviour and promoting positive engagement Identify safeguarding and risk concerns, making appropriate referrals in line with procedures Complete timely case updates, reports, and administrative tasks between field visits Ideal Candidate: Experienced Housing or ASB Officer with strong frontline case management experience Confident managing complex ASB cases from investigation through to resolution Skilled in evidence gathering, case building, and enforcement processes Comfortable working independently across a community-based patch Strong communication skills with the ability to engage effectively with residents and partner agencies Experience using housing management systems such as Orchard, Microsoft Dynamics, or similar CRM platforms Highly organised with strong prioritisation and time management skills Full UK driving licence and willingness to travel across Leicester and surrounding areas What's on Offer: Full time Mon - Fri Hybrid and flexible working Contract with immediate start Opportunity to gain experience with a reputable housing association If this ASB Officer role is of interest, please apply or contact (url removed)
We are currently recruiting for an experienced Plumber Multi Trade to join a well-established contractor carrying out void property repairs and refurbishment works to social housing properties across Daventry This is an ongoing temporary role offering regular work with the opportunity to join a busy team delivering high-quality void property maintenance and refurbishment projects. The role involves working on void social housing properties across Daventry, carrying out a range of plumbing and multi-trade repairs to prepare homes to a lettable standard. We welcome applications from Plumber Multi Traders, Multi Skilled Plumbers, Domestic Plumbers, Maintenance Plumbers, Multi Trade Operatives, Bathroom Fitters, Wet Room Fitters, Kitchen & Bathroom Fitters, Property Maintenance Operatives, and Repairs Operatives with experience working within social housing or domestic property maintenance. Key Responsibilities: Carry out all aspects of domestic plumbing repairs and installations Install, repair, and replace toilets, basins, baths, showers, taps, sinks, and associated pipework Fit and refurbish wet rooms, including shower trays, level access systems, sanitaryware, and associated plumbing works Carry out bathroom refurbishments and plumbing alterations within void properties Diagnose and repair plumbing faults, leaks, blockages, and water system issues Complete minor carpentry, patch plastering, tiling, and finishing works associated with plumbing installations Carry out repairs to kitchens and bathrooms as required Ensure all work is completed to a high standard and properties are returned to a lettable condition Work safely and effectively while maintaining a clean and tidy work area Complete all work in accordance with health and safety regulations and company standards Requirements: To have your own van To have your own tools Previous experience working as a Plumber Multi Trade Experience fitting wet rooms, bathrooms, and carrying out domestic plumbing repairs Competent in basic carpentry, tiling, plastering, and other finishing trades associated with plumbing works Previous experience working on social housing void properties is highly desirable Ability to work independently and manage your own workload Full UK driving licence Benefits: Ongoing self-employed work Monday to Friday working Weekly pay (CIS payments available) Opportunity to secure long-term work with a reputable contractor If you're interested in this Plumber Multi Trade role, please apply online or call Alex on (phone number removed)
Jul 28, 2026
Contractor
We are currently recruiting for an experienced Plumber Multi Trade to join a well-established contractor carrying out void property repairs and refurbishment works to social housing properties across Daventry This is an ongoing temporary role offering regular work with the opportunity to join a busy team delivering high-quality void property maintenance and refurbishment projects. The role involves working on void social housing properties across Daventry, carrying out a range of plumbing and multi-trade repairs to prepare homes to a lettable standard. We welcome applications from Plumber Multi Traders, Multi Skilled Plumbers, Domestic Plumbers, Maintenance Plumbers, Multi Trade Operatives, Bathroom Fitters, Wet Room Fitters, Kitchen & Bathroom Fitters, Property Maintenance Operatives, and Repairs Operatives with experience working within social housing or domestic property maintenance. Key Responsibilities: Carry out all aspects of domestic plumbing repairs and installations Install, repair, and replace toilets, basins, baths, showers, taps, sinks, and associated pipework Fit and refurbish wet rooms, including shower trays, level access systems, sanitaryware, and associated plumbing works Carry out bathroom refurbishments and plumbing alterations within void properties Diagnose and repair plumbing faults, leaks, blockages, and water system issues Complete minor carpentry, patch plastering, tiling, and finishing works associated with plumbing installations Carry out repairs to kitchens and bathrooms as required Ensure all work is completed to a high standard and properties are returned to a lettable condition Work safely and effectively while maintaining a clean and tidy work area Complete all work in accordance with health and safety regulations and company standards Requirements: To have your own van To have your own tools Previous experience working as a Plumber Multi Trade Experience fitting wet rooms, bathrooms, and carrying out domestic plumbing repairs Competent in basic carpentry, tiling, plastering, and other finishing trades associated with plumbing works Previous experience working on social housing void properties is highly desirable Ability to work independently and manage your own workload Full UK driving licence Benefits: Ongoing self-employed work Monday to Friday working Weekly pay (CIS payments available) Opportunity to secure long-term work with a reputable contractor If you're interested in this Plumber Multi Trade role, please apply online or call Alex on (phone number removed)
