Work Wales

Customer Support Coordinator Manufacturing Bridgend Salary: £25k - £27.5k We are seeking a customer focused professional to join our client s Customer Support Team This role combines excellent customer service with support for a range of specialist technical products. We are particularly interested in candidates with experience in customer support roles involving technical products, quotations, and order processing. Managing customer accounts, you will take ownership of enquiries, quotations, and orders, ensuring a smooth and professional customer experience. The Role Prepare and process customer quotations and orders. Manage customer enquiries and resolve issues efficiently. Provide pricing, product information, and technical data. Liaise with internal teams to ensure customer requirements are met. Identify opportunities to promote products and support sales growth. Maintain accurate customer and order records. The Person Experience in customer service, sales support, or account coordination. Experience processing quotations and orders, ideally for technical, construction or manufacturing Experience using CRM systems and Microsoft Office. Strong communication, organisational, and problem solving skills. Excellent attention to detail and ability to manage priorities. Positive attitude and willingness to learn. While this is a customer support role, the products have a technical focus. We are looking for someone who is comfortable working with technical product information and customer requirements, Full product training will be provided

Customer Support Coordinator £negotiable depending on experience We are currently looking for a customer focused professional to join a Customer Service Team in the Bridgend area Managing customer accounts you will take ownership of enquiries, quotations, and order processing ensuring a smooth customer journey The Role Prepare and process customer quotations and orders Manage customer enquiries and resolve issues Provide information including pricing and technical data Collaborate with internal teams Promote products and identify sales opportunities. Meet deadlines and service expectations in a busy team environment. Maintain accurate records The Person Experience using CRM systems. Strong organisational, communication and problem solving skills. Excellent attention to detail and ability to prioritise workload. Proficient in Microsoft Office and MS Teams. Positive attitude with a willingness to learn and develop professionally. Manufacturing or industry knowledge is desirable but not essential, as full product training will be provided.

Franchise Development Manager North of England & Scotland to 50,000 + Bonus Are you passionate about helping businesses grow rather than selling to them? We are recruiting for an experienced Business Development Manager to support an established network of franchisees across the North of England and Scotland. This is not a direct sales role. You will act as a trusted business partner, helping franchisees improve commercial performance, strengthen operations and achieve sustainable growth. Covering a territory from Sheffield to Scotland, you'll ideally be based in Manchester, Liverpool or the wider North West. Regular travel, including occasional overnight stays, is required. The Role Working closely with franchisees, you will provide commercial guidance, coaching and practical support to drive business performance and profitability. Key Responsibilities Support business owners to improve commercial and operational performance. Analyse KPIs, financial performance and operational data to identify growth opportunities. Develop business improvement plans and support underperforming locations. Coach and influence franchisees to achieve sustainable results. Support new franchise launches and onboarding. Work closely with Operations, Marketing and Finance teams. Promote compliance, brand standards and best practice across the network. The Person We are keen to hear from candidates with experience in franchising or multi-site operations. You will ideally have experience as a Business Development Manager, Franchise Consultant, Area Manager, Regional Manager or Operations Manager, along with: Strong commercial and financial acumen, including P&L responsibility. Excellent coaching, relationship building and influencing skills. Analytical thinking and a proactive approach to problem solving. The ability to manage a large geographic territory independently. A full UK driving licence and the right to work in the UK. This is an excellent opportunity to join a growing organisation where you will play a key role in improving business performance and supporting the long term success of an established franchise network.

Franchise Development Manager North of England & Scotland to £50,000 + Bonus Are you passionate about helping businesses grow rather than selling to them? We are recruiting for an experienced Business Development Manager to support an established network of franchisees across the North of England and Scotland. This is not a direct sales role. You will act as a trusted business partner, helping franchisees improve commercial performance, strengthen operations and achieve sustainable growth. Covering a territory from Sheffield to Scotland, you'll ideally be based in Manchester, Liverpool or the wider North West. Regular travel, including occasional overnight stays, is required. The Role Working closely with franchisees, you will provide commercial guidance, coaching and practical support to drive business performance and profitability. Key Responsibilities Support business owners to improve commercial and operational performance. Analyse KPIs, financial performance and operational data to identify growth opportunities. Develop business improvement plans and support underperforming locations. Coach and influence franchisees to achieve sustainable results. Support new franchise launches and onboarding. Work closely with Operations, Marketing and Finance teams. Promote compliance, brand standards and best practice across the network. The Person We are keen to hear from candidates with experience in franchising or multi-site operations. You will ideally have experience as a Business Development Manager, Franchise Consultant, Area Manager, Regional Manager or Operations Manager, along with: Strong commercial and financial acumen, including P&L responsibility. Excellent coaching, relationship building and influencing skills. Analytical thinking and a proactive approach to problem solving. The ability to manage a large geographic territory independently. A full UK driving licence and the right to work in the UK. This is an excellent opportunity to join a growing organisation where you will play a key role in improving business performance and supporting the long term success of an established franchise network.

Key Account Support Specialist Cardiff To £28k An exciting opportunity has arisen to join a well established and growing organisation that provides specialist support services to leading national brands. We are seeking a proactive and highly organised Account Manager Support professional to join a busy client services team. This position plays a key role in supporting customer accounts, coordinating operations, and ensuring clients receive an exceptional level of service at all times. Working closely with internal departments, suppliers, and key customer contacts, you will help manage account activity, maintain smooth day to day operations, and contribute to ongoing service improvements. Key Responsibilities Support the management of client accounts and maintain strong working relationships Coordinate communication between customers, suppliers, and internal teams Respond promptly to enquiries and resolve issues efficiently Monitor stock and ordering requirements to ensure continuity of supply Assist with reporting, data analysis, and operational updates Work collaboratively to identify process improvements and increase efficiency Support account managers with daily administration and client coordination tasks The Person Previous experience within customer support, account coordination, administration, or supply chain environments Excellent organisational skills with the ability to prioritise workloads effectively Strong communication skills and confidence dealing with clients and suppliers Good working knowledge of Microsoft Excel (Power BI experience advantageous) A positive, team-focused approach with strong attention to detail In return Opportunity to join a respected and expanding business Work alongside recognised retail and commercial brands Supportive team culture with ongoing development opportunities Full-time, permanent position with long-term career prospects

Sales Support Co-ordinator Maesteg £27 - £29k We have a great opportunity for a proactive, organised and customer focused individual to join our client s commercial team. This is a pivotal role that supports customers throughout their journey, from initial enquiry through to project completion. You will gather key information from clients during the early stages of the sales process to enable accurate quotations, follow opportunities through the sales cycle, and ensure everything is in place for projects to be delivered smoothly and on time. The Role Proactively research construction projects and identify new business opportunities. Contact developers and key stakeholders to gather project information and qualify opportunities. Obtain and validate customer information to support the preparation of accurate quotations. Pass qualified leads to Regional Managers through the CRM system. Follow up quotations and support the sales team in converting opportunities into orders. Promote new products and arrange appointments where appropriate. Co-ordinate customer projects alongside the sales team, ensuring all information and documentation is in place from order through to delivery. Act as a key point of contact for customers, providing a professional and responsive service. Maintain accurate CRM records and project documentation. Work collaboratively across the commercial team to deliver an outstanding customer experience. Support continuous improvement initiatives and always represent the company professionally. The Person Excellent customer service and communication skills, including a confident telephone manner. Strong commercial awareness and business acumen. Highly organised with excellent attention to detail. Proficient in Microsoft Office and comfortable using CRM systems. Able to prioritise workloads and perform well under pressure. Positive, adaptable and eager to learn. A collaborative team player with a proactive approach. In return This is an excellent opportunity to develop your career within a fast paced and supportive business. You will play a key role in delivering an exceptional customer experience while working alongside experienced commercial professionals on a wide range of exciting projects.

Account Manager Support Location: Cardiff To £27k Are you ready to be part of a team that delivers exceptional customer experiences across every aspect of its business? Our long standing client, a leading provider of comprehensive retail solutions, is expanding their Customer Support team and is looking for a dedicated Customer Support Coordinator to support a Senior Account Manager with the day-to-da click apply for full job details

Customer Service Coordinator Cardiff £24,500 Are you ready for a fresh challenge in a thriving, growing business? We are supporting a market-leading supplier to some of the worlds top retail brands in strengthening their Customer Support team with the addition of a proactive Customer Service Coordinator click apply for full job details