Work Wales

Client Engagement Executive Neath £24- £26k depending on experience We are looking for a proactive and organised individual to support a Sales and Business Development team. This role focuses on managing enquiries and building relationships with existing, previous, and prospective clients, not cold calling click apply for full job details

Customer Service Team Leader Cardiff to 32k depending on experience We are looking for an experienced and motivated Customer Service Team Leader to join an established business supporting the retail sector. This is a great opportunity for someone who enjoys leading from the front, developing people, and driving high standards of customer service. You will be responsible for the day to day management of the customer service team, ensuring service levels are consistently achieved while fostering a positive, supportive, and fast moving environment. The role Manage and support the customer service team on a day to day basis Monitor and drive performance to ensure KPIs and service targets are achieved Conduct regular coaching sessions to support team performance and development Assist team members with personal development plans and career progression Provide clear performance reports and updates to senior management Identify opportunities to improve processes, efficiency, and service quality Handle escalated customer queries and support the team with complex situations Maintain a positive team culture focused on collaboration and excellent customer outcomes The person Previous experience in a Customer Service Team Leader / Supervisor role Strong leadership and people management skills Experience managing performance against KPIs and service metrics Confident delivering coaching, feedback, and development support Strong organisational and reporting skills Ability to motivate a team and maintain high service standards Excellent communication and problem-solving abilities In return Opportunity to join an established and growing business supporting the retail sector A collaborative and supportive working environment Ongoing training and development opportunities

Client Engagement Executive Neath 24- 26k depending on experience We are looking for a proactive and organised individual to support a Sales and Business Development team. This role focuses on managing enquiries and building relationships with existing, previous, and prospective clients, not cold calling. You will be responsible for maintaining regular contact with warm leads, following up on enquiries and quotations, and helping to identify new opportunities within the market. The Role Maintain and develop relationships with clients via phone and email Follow up on enquiries and quotations to support business opportunities Make outbound contact to existing and known contacts Use tools (including ABI) to monitor market activity and identify opportunities Keep CRM systems accurate and up to date Support the sales team in progressing enquiries Report on daily/weekly activity (KPIs) Assist with general administrative tasks as required About You Strong communication and organisational skills Happy to make outbound calls Confident speaking with clients and following up enquiries Proactive and able to manage your own workload Comfortable using CRM systems and internal tools Experience in a customer-facing or support role is beneficial This is an outbound role focused on relationship management and warm contacts, ideal for someone who enjoys communication without the pressure of cold sales.

Client Services Coordinator Cardiff From 27k depending on experience We have an opportunity to step into a key role supporting a market leading organisation known for delivering first class service and support for major household brands. Our client, an innovator in full service retail solutions, is looking to strengthen their Support team by recruiting for a Client Services Coordinator to manage the day to day coordination for high value client accounts. You will work closely with the Team Leader and internal teams to ensure excellent client service and efficient operations. The role Coordinate daily activities between clients, suppliers, and internal teams Respond to client enquiries promptly and maintain strong professional relationships Monitor stock levels, forecast requirements, and arrange timely replenishment Liaise with suppliers to secure competitive pricing and ensure timely delivery Prepare clear reports and updates for managers, clients, and colleagues Support continuous improvement initiatives and process efficiency The person Experience in customer service, administration, coordination, or supply chain roles Strong organisational skills and the ability to manage competing priorities Confident communicator, able to build positive relationships with clients and suppliers Strong competency in Excel (Power BI desirable ) In return You will be joining a respected company with a reputation for reliability and operational excellence You will work with major national retail brands They provide a collaborative, supportive culture with opportunities for development

Director of Operations Renewable Energy Cardiff £120,000 - £150,000 PA The Company This leading UK renewable energy and energy services provider deliver award-winning heating, solar, and energy efficiency solutions that support the UK's transition to Net Zero. With over 40 years of industry experience, the company has built a national reputation for quality, innovation, and large-scale delivery of energy efficiency programmes. They play a key role in the Warmer Homes Scheme, helping households across the UK reduce energy bills, improve home comfort and address fuel poverty within communities The business is well established and embarking on a considerable five year growth phase to triple the size of the organisation which is supported by substansiatal investment from a leading global investment firm. This investment places the company in a strong position to scale operational delivery and expand its national footprint. The Role My client is seeking an experienced Director of Operations to oversee operational delivery and support the company through its next stage in growth. Working closely with the CEO and senior leadership team, the successful candidate will be responsible for ensuring that operational activities are efficient, compliant, scalable, and aligned with the company's strategic objectives. This role will play a critical part in ensuring the operational infrastructure can support the planned expansion of the business over the next five years. Key Responsibilities Operational Management Oversee the day-to-day operational activities of the organisation. Ensure operational teams deliver services efficiently and to required quality standards. Coordinate operational resources to ensure projects and services are delivered effectively. Identify and implement improvements to operational processes and systems. Operational Planning Translate organisational strategy into operational delivery plans. Support the CEO in implementing business priorities across operational departments. Monitor operational performance against targets and KPIs. Team Leadership Provide leadership and direction to operational managers and teams. Support the development of high-performing operational teams. Promote effective communication and collaboration across departments. Compliance & Industry Standards Ensure operational activities comply with relevant legislation, accreditation standards, and industry regulations. Maintain oversight of regulatory compliance relating to operational delivery. Support engagement with accreditation bodies, regulators, and industry stakeholders. Supplier & Stakeholder Management Maintain strong relationships with suppliers, subcontractors, and operational partners. Support effective collaboration across the supply chain. Represent the organisation in operational and industry meetings where required. Financial Oversight Manage operational budgets and expenditure. Support forecasting and cost management. Provide operational insight to support financial planning. Requirements The successful applicant will have the following experience, skills and qualities: Significant experience in senior operational leadership roles. Experience within energy efficiency, retrofit, renewables, construction, or regulated installation sectors. Strong understanding of industry regulatory and accreditation frameworks. Experience managing operational teams and delivery performance. Proven stakeholder and supplier management capability. Experience delivering large-scale installation or energy efficiency programmes. Experience working with accredited industry schemes or regulatory frameworks. A strategic operator who can scale operational delivery Experienced in high-volume installation or programme delivery environments Comfortable working within regulated sectors Able to lead teams through rapid growth and operational change In Return This is a rare opportunity to join an organisation at a time of exceptional growth and development. An excellent remuneration package is on offer for proven skills within the renewable energy sector. For more information contact Kim Simpson of Work Wales for a confidential discussion.

Account Manager Support Location: Cardiff To £27k Are you ready to be part of a team that delivers exceptional customer experiences across every aspect of its business? Our long standing client, a leading provider of comprehensive retail solutions, is expanding their Customer Support team and is looking for a dedicated Customer Support Coordinator to support a Senior Account Manager with the day-to-da click apply for full job details

Customer Service Coordinator Cardiff £24,500 Are you ready for a fresh challenge in a thriving, growing business? We are supporting a market-leading supplier to some of the worlds top retail brands in strengthening their Customer Support team with the addition of a proactive Customer Service Coordinator click apply for full job details