Work Wales

Franchise Business Development Manager South East/Greater London £58k - £65k depending on experience We are looking for a commercially driven Business Development Manager to act as the key link between Franchise Business Owners and Head Office, supporting sustainable growth, profitability, and operational excellence across an established franchise network. You will work closely with Franchisees from onboarding and launch through to ongoing development, helping them maximise performance, achieve financial targets, and operate in line with company standards and brand values. Key Responsibilities Drive Franchisee growth through performance analysis, business planning, and KPI management Support profitability through financial insight, P&L review, and operational efficiency improvements Coach and mentor Franchise Business Owners to maximise business performance Identify and manage underperformance with proactive turnaround planning Support new Franchisee onboarding, training, and launch activities Ensure compliance with company standards, systems, and governance Collaborate with Marketing, Finance, Operations, and Brand Leadership on strategic initiatives Champion continuous improvement and best practice across the network About You You will be a strategic and commercially minded professional with strong analytical and relationship-building skills. You ll be confident influencing stakeholders, solving problems, and working autonomously in a fast paced environment. Essential Experience & Skills Proven background in Business Development, Sales, or Commercial Leadership Strong business planning, performance management, and data analysis experience Commercially astute with solid P&L knowledge Experience working cross functionally with Operations, Finance, and Marketing teams Proficient in CRM systems, Excel, Teams, and PowerPoint Full UK driving licence Desirable Experience within a franchise environment Experience in drainage or related service industries If you are passionate about developing businesses, coaching others, and driving commercial success while protecting brand standards, we d love to hear from you.

Sales Support Co-ordinator Maesteg £27 - £29k We have a great opportunity for a proactive, organised and customer focused individual to join our client s commercial team. This is a pivotal role that supports customers throughout their journey, from initial enquiry through to project completion. You will gather key information from clients during the early stages of the sales process to enable accurate quotations, follow opportunities through the sales cycle, and ensure everything is in place for projects to be delivered smoothly and on time. The Role Proactively research construction projects and identify new business opportunities. Contact developers and key stakeholders to gather project information and qualify opportunities. Obtain and validate customer information to support the preparation of accurate quotations. Pass qualified leads to Regional Managers through the CRM system. Follow up quotations and support the sales team in converting opportunities into orders. Promote new products and arrange appointments where appropriate. Co-ordinate customer projects alongside the sales team, ensuring all information and documentation is in place from order through to delivery. Act as a key point of contact for customers, providing a professional and responsive service. Maintain accurate CRM records and project documentation. Work collaboratively across the commercial team to deliver an outstanding customer experience. Support continuous improvement initiatives and always represent the company professionally. The Person Excellent customer service and communication skills, including a confident telephone manner. Strong commercial awareness and business acumen. Highly organised with excellent attention to detail. Proficient in Microsoft Office and comfortable using CRM systems. Able to prioritise workloads and perform well under pressure. Positive, adaptable and eager to learn. A collaborative team player with a proactive approach. In return This is an excellent opportunity to develop your career within a fast paced and supportive business. You will play a key role in delivering an exceptional customer experience while working alongside experienced commercial professionals on a wide range of exciting projects.

Key Account Support Specialist Cardiff To £28k An exciting opportunity has arisen to join a well established and growing organisation that provides specialist support services to leading national brands. We are seeking a proactive and highly organised Account Manager Support professional to join a busy client services team. This position plays a key role in supporting customer accounts, coordinating operations, and ensuring clients receive an exceptional level of service at all times. Working closely with internal departments, suppliers, and key customer contacts, you will help manage account activity, maintain smooth day to day operations, and contribute to ongoing service improvements. Key Responsibilities Support the management of client accounts and maintain strong working relationships Coordinate communication between customers, suppliers, and internal teams Respond promptly to enquiries and resolve issues efficiently Monitor stock and ordering requirements to ensure continuity of supply Assist with reporting, data analysis, and operational updates Work collaboratively to identify process improvements and increase efficiency Support account managers with daily administration and client coordination tasks The Person Previous experience within customer support, account coordination, administration, or supply chain environments Excellent organisational skills with the ability to prioritise workloads effectively Strong communication skills and confidence dealing with clients and suppliers Good working knowledge of Microsoft Excel (Power BI experience advantageous) A positive, team-focused approach with strong attention to detail In return Opportunity to join a respected and expanding business Work alongside recognised retail and commercial brands Supportive team culture with ongoing development opportunities Full-time, permanent position with long-term career prospects

Laser Welding Machine Operator Britton Ferry £13.50 Per Hour The Company This engineering organisation based in Britton Ferry is currently expanding and in need of 2 new team members to operate a laser welding machine. The Role The position will initially be a temporary role working for Work Wales but for the right applicant could become permanent at a later stage. You will work a 40 hour week between the hours of 6AM - 5PM Monday - Friday. The company are flexible on the actual hours you work between these times. Duties will include: Fitting products ready for laser welding Operating a laser welding machine Ensuring safety procedures are followed at all times due to working with extremely hot products Packing finished goods ready for dispatch Cleaning finished goods and maintaining a tidy workspace Requirements The successful applicant will have the following experience, skills and attributes: Have experience working in a production environment Previous experience in a welding workshop an advantage Happy to work in an engineering workshop environment Be punctual and reliable Have a keen eye for detail For more information, please contact Kim Simpson of Work Wales or send through your CV for consideration.

Account Manager Support Location: Cardiff To £27k Are you ready to be part of a team that delivers exceptional customer experiences across every aspect of its business? Our long standing client, a leading provider of comprehensive retail solutions, is expanding their Customer Support team and is looking for a dedicated Customer Support Coordinator to support a Senior Account Manager with the day-to-da click apply for full job details

Customer Service Coordinator Cardiff £24,500 Are you ready for a fresh challenge in a thriving, growing business? We are supporting a market-leading supplier to some of the worlds top retail brands in strengthening their Customer Support team with the addition of a proactive Customer Service Coordinator click apply for full job details