Totum Partners

Job Responsibilities The IT Operations Manager is responsible for overseeing the day-to-day operations of firm's IT infrastructure to ensure systems, networks, and services are reliable and secure. Support the IT Director with the implementation of the firms IT Strategies Manage, maintain and optimise the firm's on-premises and cloud-based infrastructure. Oversee backup and system security operations in accordance with the firm's policies. Manage the Cyber Essential Plus accreditation renewals and help the firm with audits for ISO27001 compliance. Identify and manage operational risks Provide hands-on support and participate in the out-of-hours support rota as required Assist the IT Director with the management of IT vendors, contracts, and software licenses Prepare monthly management reports of team/service activities, tasks, and operational metrics Skills Required Previous experience as an IT Operations Manager, covering Infrastructure, Networks & Security. Experience supporting & managing M365 (Exchange, SharePoint, OneDrive), O365, SQL, Active Directory, PowerShell, VMware, Azure, Network Protocols, Enterprise Backup, Replication and Business Continuity and Disaster recovery. Proven experience in IT infrastructure planning, development, and operations Strong understanding of Data Security and Cyber Security basics This role requires someone fully onsite and would suit a hands-on operations manager.

Job Responsibilities To lead the management and continuous improvement of the firms' business applications portfolio, ensuring system performance, integration, and alignment with the firm's strategic and security objectives, along with overseeing the in-house development and implementation of off the shelf software that increases efficiencies across the firm. Lead and develop the Applications Team, promoting technical excellence, secure development practices, and adherence to quality standards. Oversee application governance, life cycle management, and secure development aligned with OWASP ASVS. Provide strategic guidance on architecture, integrations, and data integrity, aligned with firm-wide enterprise architecture. Stay abreast of emerging tech trends, such as artificial intelligence (AI), automation, and data analytics and evaluate applicability to the firm's operations. Establish, document, and govern the Software Development Lifecycle (SDLC) and Secure SDLC (SSDLC) frameworks. Coordinate application solution architecture and ensure consistency across projects. Drive continuous improvement and automation of business systems to support operational efficiency. Support the firm's migration of systems to Microsoft Azure, ensuring application compatibility, security, and performance optimisation. Ensure compliance with security, data protection, and industry standards. Skills Required Previous experience managing the application and development function within a law firm. Experience with legal application such as iManage or Inprotech. Knowledge of SQL, C#, Python, Java, HTML/CSS, and related development frameworks. Understanding of API integration, data modelling, and application performance tuning. Project management skills are essential for implementing new systems or major upgrades. Experience with software life cycle tools (eg, Jira, Azure DevOps, ManageEngine Projects). Awareness of cloud platforms (Azure essential) and secure development practices. This role offers hybrid working - 2 days WFH weekly.