Riverside Group

Job Title: Relief Worker Salary: £13.17 per hour Working Hours: As and when required Location: Harbour Place, Workington If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Relief Worker You will provide a high quality, customer-oriented service and understand that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers. You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment. About you We are looking for someone with:• Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children) • Compassion, patience, and empathy• A strong customer focus• Excellent communication skills both written and verbal• Flexibility to cover shifts, sometimes at short notice • Approachable with a positive attitude • Excellent team player who can work flexibly to meet business requirements Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy:• Competitive pay & generous pension • Investment in your learning, personal development and technology• A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Job Title: Retirement Living Assistant Contract Type: Permanent Salary: £25,673.65 per annum Working Hours: Full time 37.5 hours per week Working Pattern: Monday to Friday excluding bank holidays Location: Southport - West Park, Westholme Court and Link and Leyland Road If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Retirement Living Assistant Acting as an initial point of contact both on the phone and in the reception area, you will always ensure a professional and supportive approach is maintained, whilst working as part of a team to provide 'best practice'. You will assist in the day-to-day delivery of a comprehensive housing management service for Retirement Living, including working with tenancy agreements, ensuring all records and files are maintained and held securely to maintain confidentiality. About you We are looking for someone with:• Experience of working in a customer focussed environment• Strong communication skills• Previous experience of working with vulnerable and/or older people• Excellent computer skills including proficiency in Microsoft Office Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy:• Competitive pay & generous pension • 28 days holidays plus bank holidays • Flexible working options available• Investment in your learning, personal development and technology• A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to be considered Role Profile • Act as an initial point of reference on the phone or in a reception area as required• Assist in the provision of comprehensive housing management including working with tenancy agreements• Carry out day to day office administration functions to ensure that all records and files are maintained and held securely, and that the confidentiality of information is upheld• Report repairs and maintenance needs on behalf of the customer following agreed procedures• Assist in the monitoring and delivery of service contracts at the scheme including lifts, heating, fire equipment, gardening etc• Work in line with, monitor and report any discrepancies in health and safety standards within schemes• To ensure that the companies Health and Safety policy is fully implemented at the scheme, ensuring customers are aware of the provision of security at the scheme at all times• Promote and encourage a high level of customer involvement, consultation and communication• To monitor standards of maintenance and cleanliness by conducting regular site inspections• To have the ability to use appropriate IT systems and maintain professional and timely records• To adhere to agreed Riverside's safeguarding policies and procedures in every aspect of service delivery• Monitoring and meeting relevant health and safety standards in properties• Monitoring the delivery of reactive repairs across the properties within the cluster ensuring they are of a high standard and cost effective• Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met• To travel, within a reasonable distance, to provide cover to other schemes as required• To ensure compliance with Riversides' Equality and Diversity policy in respect of employment and service delivery• To understand your role in the organisation and to be accountable for your contribution to service delivery within Retirement Living and the organisation• To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way• Undertake personal development and training as necessary to keep up to date with regulatory changes in safeguarding and in the fields of housing, care and support• Any other relevant duties as required by the designated manager Knowledge, Skills and Experience Essential • Experience working in a Customer

Job Title: Night Support Assistant Contract Type : Permanent Salary: £28,155.84 Per Annum Working Hours: 37.5 Hours per week Working Pattern: Monday to Sunday Shift Rota Location: Tile House, Camden, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications based on any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. About you We are looking for a team player with good time management skills with the ability to motivate and support vulnerable people. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy:• Competitive pay & generous pension • 28 days holidays plus bank holidays• Flexible working options available• Investment in your learning, personal development and technology• A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview

Job Title: Casual Worker - Support Assistant Salary: £14.44 per hour Working Hours: As and when required Location: Linden Court, Lewisham For your application to be considered please ensure you attach a current CV and cover letter. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy:Competitive payInvestment in your learning, personal development and technologyA wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Application Process: If you share our values and are excited about making a significant impact as a Casual Worker, we encourage you to apply with your CV and cover letter. We encourage you to apply even if you don't meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience. The difference you will make as a Casual Worker - Support Assistant You will provide a high quality, customer-oriented service and understand that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers. You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment. Working as a Care Assistant (Casual) is not only varied and interesting, it's incredibly rewarding. About You We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly.Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children) Have experience of providing support to others in a work, voluntary or personal capacity, we're also happy to accept applications from those without care experience, who would like to get into caring.Compassion, patience, and empathyA strong customer focusExcellent communication skills both written and verbalFlexibility to cover shifts, sometimes at short notice

Job Title: Support Worker Contract Type: Permanent Salary: £26,549.63 per annum plus £4000 London Allowance (£27,722.51 is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week, full time Working Pattern: Shift work, Monday to Sunday, 8-4 4-10, rolling rota Location: London Supported Services, Brixton If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Support Worker You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home.It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you. About you We are looking for someone with:Experience of working with vulnerable peopleExperience of delivering structured support and risk managementTo be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a teamAn understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbour

Job Title: Relief Worker Salary : £13.17 per hour Working Hours : As and when required Location : Laurel Court, Huddersfield If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Relief Worker You will provide a high quality, customer-oriented service and understand that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers. You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment. About you We are looking for someone with:• Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children) • Compassion, patience, and empathy• A strong customer focus• Excellent communication skills both written and verbal• Flexibility to cover shifts, sometimes at short notice • Approachable with a positive attitude • Excellent team player who can work flexibly to meet business requirements Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy:• Competitive pay & generous pension • Investment in your learning, personal development and technology• A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Job Title : Support Worker Contract Type : Permanent Salary: £26,549.63 per annum (£27,722.51 per annum is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week Working Pattern: 2-week rolling rota of early (7am-3pm), late (2pm-10pm) and flexi shifts, including every other weekend and some bank holidays. Location: Regent House, Chatham If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Support Worker You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you. About you We are looking for someone with: Experience of working with vulnerable people Experience of delivering structured support and risk management To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction. Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Supporting Customers: We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by: Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer's circumstances Engaging customers to meet agreed outcomes and develop life skills Assisting customers with day-to-day support and tenancy-related matters Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities Signposting customers to appropriate external support services, including interventions such as food banks and other community resources Supporting customers to be 'tenancy ready' to enable successful move on Supporting customers to be financially independent through budgeting plans and maximising income Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals Empowering customers to move towards self-management of their medication by following the medication procedure Leading on support initiatives including Group Work Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform Service Delivery: Facilitate the referral process into the service and assess potential new customersContribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related supportWork with customers to maintain a safe environment by reporting repairs and health and safety concernsClean and prepare rooms as appropriateResolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the

Job Title : Data Protection, AI Governance & Freedom Of Information Business Partner Contract Type : Permanent Salary : £46,135.03 (£50,806.50 is achieved after 12 months successful performance in the role) Working Hours : 35 hours per week Working Pattern : Monday to Friday Location : London/Liverpool / Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as Data Protection, AI Governance & Freedom Of Information Business Partner. In this role you will be supporting the Group Head of Data Protection , Transparency and AI Governance and the Lead Data Protection and AI Governance Business Partner in the execution of their duties. You will act as first point of contact within the Group for queries relating to data protection, freedom of information and associated legislation. Ideally in this role you will administer and manage all statutory records held by the Data Protection Team relating to data protection, freedom of information and associated legislation, including mailboxes, also you will administer all information rights requests received including retrieving data, reviewing, redacting and applying exemptions on behalf of the Group Head of Data Protection , Transparency and AI Governance and within strict statutory deadlines. About you We are looking for someone with: Understanding of Data Protection, Freedom of Information and other associated legislation Good level of IT skills and literacy Proficiency in Microsoft Applications (Word, Excel and PowerPoint) Excellent written and verbal communication skills Demonstrate self-motivation Have good analytical skills with attention to detail Ability to work under pressure and meet deadlines Ability to prioritise workload and demonstrate good organizational skills Be proactive in setting goals and achieving deadlines Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.

Job Title: Project Manager Contract Type: Permanent Salary : £59,643.10 (£65,806.28 is achieved after 12 months successful performance in the role) Working Hours : 35 hours per week Working Pattern : Monday to Friday Location : Liverpool/ Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as Project Manager As a Project Manager, you will be responsible for managing a multi-disciplinary highly skilled team to deliver a specific set of products or services via the Riverside Transformation Portfolio.You'll be adept at delivering complex projects, using various methodologies (waterfall/agile), breaking down barriers for your team and both planning at a higher level, whilst getting into the detail to make things happen when needed.As Project Manager, you will work closely with other Business Transformation (BT) colleagues, as well as peers across the CIO directorate and wider business to ensure scope, finances and timescales are met, as well as risks and issues appropriately managed. Strong communication skills and stakeholder management experience are essential for this role, as you will be required to work with our single governance model and support our wider BT team and CIO directorate manage expectations in a controlled and assured manner. About you We are looking for someone with:• Experience of delivering change within a complex, multi-site organisation• Experience of delivering projects using a range of methodologies / approaches such as SCRUM, Kanban, Lean, waterfall (PRINCE / MSP) or other Agile methodologies• An understanding of Agile principles • Experience of workflow tools to manage projects including Monday, Jira, Planner, O365 etc• Strong programme and project management skills in planning, resourcing and budgeting • Experience of leading a multi-disciplinary team in the successful completion of change• Understanding of risk management• Experience of business case production • Effective stakeholder management, including the ability to successfully negotiate, persuade and influence Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.