Riverside Group

Job Title: Housing Officer Contract Type: Permanent Salary: £28,031.56 per annum (pro rata) Working Hours: 18.75 Hours per week Working Pattern: Friday 9am-5pm; remaining 11.25 hrs to be agreed Monday-Thursday (9am-5pm). Location: Holden Court and Huddersfield Road, Barnsley If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Housing Officer Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services. About you We are looking for someone with: Experience of working within housing management An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs Previous experience in positively resolving incidents Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays (pro rata) Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Deliver an Allocation & Letting Service: Liaise with external stakeholders to deliver an effective referral pathway into the service/properties Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's re-allocation procedures Allocate properties ensuring customers meet the criteria, affordability and required landlord checks Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement Deliver a Housing Management Service: Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are ready-to-let Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant Liaise with contractors and colleagues around planned maintenance programmes, ensuring that on-site delivery is well co-ordinated and in line with customer requirements Undertake day-to-day housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to Determine (NTDs) in consultation with Service Managers Prepare files and case notes in readiness for court Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits Work directly with customers to monitor or reduce issues of anti-social behaviour within the service Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately Monitor and assist in maintaining health and safety requirements standards Deliver an Administration Service: Carryout administrative tasks to support efficient running of the service Produce reports and other written documentation as required to support housing management

Job Title: Support Worker Contract Type: Permanent Salary: £11,212.62 per annum, pro rata Working Hours: Part Time - 15 Hours per week Working Pattern: Monday- Saturday 2x shifts or 2x weekend shifts depending of successful applicants preference Location: The Quays, Sittingbourne, Kent If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Support Worker You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you. About you We are looking for someone with: Experience of working with vulnerable people with a history of non engagement and/or tenancy failure Experience of delivering structured support and risk management To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction. Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays (pro rata) Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.

Job Title: Relief Worker Salary: £15.40 per hour Working Hours: As and when required Location: Ark House , Stroud If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Relief Worker You will provide a high quality, customer-oriented service and understand that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers. You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment. About you We are looking for someone with: Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children) Compassion, patience, and empathy A strong customer focus Excellent communication skills both written and verbal Flexibility to cover shifts, sometimes at short notice Approachable with a positive attitude Excellent team player who can work flexibly to meet business requirements Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Job Title: Retirement Living Assistant Contract Type: Permanent Salary: £26,227.50 per annum Working Hours: 37.5 hours per week Working Pattern: Mon to Fri 9-5pm Location: Car is essential due to travelling across five sites in Leicester - Higham Way House, The Quadrant, Vernon House, Rowsley House and Adnitt House. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Retirement Living Assistant Acting as an initial point of contact both on the phone and in the reception area, you will always ensure a professional and supportive approach is maintained, whilst working as part of a team to provide 'best practice'. You will assist in the day-to-day delivery of a comprehensive housing management service for Retirement Living, including working with tenancy agreements, ensuring all records and files are maintained and held securely to maintain confidentiality. About you We are looking for someone with: • Experience of working in a customer focussed environment • Strong communication skills • Previous experience of working with vulnerable and/or older people • Excellent computer skills including proficiency in Microsoft Office Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.

Job Title: Service Manager Contract Type: Permanent Salary: £37,113.94 per annum Working Hours: Full Time - 37.5 per week Working Pattern: Monday to Friday 9am - 5pm Location: Located at Powerhouse however the role manages RSAP (Rough Sleeper Accommodation Programme) dispersed across Liverpool and Sefton If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Service Manager You will be working from one of our supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services. About you We are looking for someone with: • Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers • Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results • Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements • Have conflict resolution skills and be confident and consistent when making decisions • Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services • Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: • Competitive pay & generous pension • 25 days holidays plus bank holidays • Investment in your learning, personal development and technology • A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.

Job Title: Support Assistant Contract Type: Permanent Salary: £28,860 per annum Working Hours: Full time 37.5 hours per week Working Pattern: Rolling rota Am or Pm shift, covering a mixture of shifts as required by the service Location : Honor Lea, Lewisham If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Support Assistant You will be key in the day-to-day running of one of our supported housing services. We don't run care homes, so there's no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers. Working with people who have a range of needs, you could be doing any number of things. From supporting customers in conversations with calls from their GP, Social Services, or benefits teams - to dealing with the emergency services including the Police and Ambulance, when the need arises. You'll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant. About you We are looking for someone with: Experience of working with people in a customer facing environment. An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction. Basic administrative and IT skills and attention to detail are required to maintain records and in-house systems. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 25 days holidays plus bank holidays Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.

Job Title: Casual Worker - Support Assistant Salary: £14.44 per hour Working Hours: As and when required Location: Linden Court, Lewisham For your application to be considered please ensure you attach a current CV and cover letter. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy:Competitive payInvestment in your learning, personal development and technologyA wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Application Process: If you share our values and are excited about making a significant impact as a Casual Worker, we encourage you to apply with your CV and cover letter. We encourage you to apply even if you don't meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience. The difference you will make as a Casual Worker - Support Assistant You will provide a high quality, customer-oriented service and understand that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers. You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment. Working as a Care Assistant (Casual) is not only varied and interesting, it's incredibly rewarding. About You We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly.Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children) Have experience of providing support to others in a work, voluntary or personal capacity, we're also happy to accept applications from those without care experience, who would like to get into caring.Compassion, patience, and empathyA strong customer focusExcellent communication skills both written and verbalFlexibility to cover shifts, sometimes at short notice

Job Title: Support Worker Contract Type: Permanent Salary: £26,549.63 per annum plus £4000 London Allowance (£27,722.51 is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week, full time Working Pattern: Shift work, Monday to Sunday, 8-4 4-10, rolling rota Location: London Supported Services, Brixton If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Support Worker You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home.It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you. About you We are looking for someone with:Experience of working with vulnerable peopleExperience of delivering structured support and risk managementTo be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a teamAn understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction.Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbour

Job Title: Relief Worker Salary : £13.17 per hour Working Hours : As and when required Location : Laurel Court, Huddersfield If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Relief Worker You will provide a high quality, customer-oriented service and understand that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers. You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment. About you We are looking for someone with:• Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children) • Compassion, patience, and empathy• A strong customer focus• Excellent communication skills both written and verbal• Flexibility to cover shifts, sometimes at short notice • Approachable with a positive attitude • Excellent team player who can work flexibly to meet business requirements Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you'll enjoy:• Competitive pay & generous pension • Investment in your learning, personal development and technology• A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Job Title : Support Worker Contract Type : Permanent Salary: £26,549.63 per annum (£27,722.51 per annum is achieved after 18 months successful performance in the role) Working Hours: 37.5 hours per week Working Pattern: 2-week rolling rota of early (7am-3pm), late (2pm-10pm) and flexi shifts, including every other weekend and some bank holidays. Location: Regent House, Chatham If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Support Worker You will be working from one of our supported services providing support to our customers in a variety of ways. For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home. It will be your job to help boost their confidence and support them on their journey as they rebuild their lives. Through all of this you will need to keep records of everything, so there is some admin to do. At times this role is tough, but most of the time it can be incredibly rewarding. You will need to be resilient, empathetic, and able to leave your work at work and not take it home with you. About you We are looking for someone with: Experience of working with vulnerable people Experience of delivering structured support and risk management To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team An understanding of supporting vulnerable people - this could include having your own lived experience of homelessness or drug or alcohol addiction. Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Supporting Customers: We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by: Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer's circumstances Engaging customers to meet agreed outcomes and develop life skills Assisting customers with day-to-day support and tenancy-related matters Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities Signposting customers to appropriate external support services, including interventions such as food banks and other community resources Supporting customers to be 'tenancy ready' to enable successful move on Supporting customers to be financially independent through budgeting plans and maximising income Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals Empowering customers to move towards self-management of their medication by following the medication procedure Leading on support initiatives including Group Work Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform Service Delivery: Facilitate the referral process into the service and assess potential new customersContribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related supportWork with customers to maintain a safe environment by reporting repairs and health and safety concernsClean and prepare rooms as appropriateResolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the

Job Title : Data Protection, AI Governance & Freedom Of Information Business Partner Contract Type : Permanent Salary : £46,135.03 (£50,806.50 is achieved after 12 months successful performance in the role) Working Hours : 35 hours per week Working Pattern : Monday to Friday Location : London/Liverpool / Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as Data Protection, AI Governance & Freedom Of Information Business Partner. In this role you will be supporting the Group Head of Data Protection , Transparency and AI Governance and the Lead Data Protection and AI Governance Business Partner in the execution of their duties. You will act as first point of contact within the Group for queries relating to data protection, freedom of information and associated legislation. Ideally in this role you will administer and manage all statutory records held by the Data Protection Team relating to data protection, freedom of information and associated legislation, including mailboxes, also you will administer all information rights requests received including retrieving data, reviewing, redacting and applying exemptions on behalf of the Group Head of Data Protection , Transparency and AI Governance and within strict statutory deadlines. About you We are looking for someone with: Understanding of Data Protection, Freedom of Information and other associated legislation Good level of IT skills and literacy Proficiency in Microsoft Applications (Word, Excel and PowerPoint) Excellent written and verbal communication skills Demonstrate self-motivation Have good analytical skills with attention to detail Ability to work under pressure and meet deadlines Ability to prioritise workload and demonstrate good organizational skills Be proactive in setting goals and achieving deadlines Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.

Job Title: Project Manager Contract Type: Permanent Salary : £59,643.10 (£65,806.28 is achieved after 12 months successful performance in the role) Working Hours : 35 hours per week Working Pattern : Monday to Friday Location : Liverpool/ Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as Project Manager As a Project Manager, you will be responsible for managing a multi-disciplinary highly skilled team to deliver a specific set of products or services via the Riverside Transformation Portfolio.You'll be adept at delivering complex projects, using various methodologies (waterfall/agile), breaking down barriers for your team and both planning at a higher level, whilst getting into the detail to make things happen when needed.As Project Manager, you will work closely with other Business Transformation (BT) colleagues, as well as peers across the CIO directorate and wider business to ensure scope, finances and timescales are met, as well as risks and issues appropriately managed. Strong communication skills and stakeholder management experience are essential for this role, as you will be required to work with our single governance model and support our wider BT team and CIO directorate manage expectations in a controlled and assured manner. About you We are looking for someone with:• Experience of delivering change within a complex, multi-site organisation• Experience of delivering projects using a range of methodologies / approaches such as SCRUM, Kanban, Lean, waterfall (PRINCE / MSP) or other Agile methodologies• An understanding of Agile principles • Experience of workflow tools to manage projects including Monday, Jira, Planner, O365 etc• Strong programme and project management skills in planning, resourcing and budgeting • Experience of leading a multi-disciplinary team in the successful completion of change• Understanding of risk management• Experience of business case production • Effective stakeholder management, including the ability to successfully negotiate, persuade and influence Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered.