CCA Recruitment Group

Assistant Team Manager - Pensions Administration Croydon or Birmingham We are seeking an experienced Assistant Team Manager to join a growing Pensions Administration team delivering high?quality services to pension scheme clients and members. This role focuses on managing day?to?day administration for a portfolio of schemes (predominantly Defined Benefit), overseeing workloads, ensuring service standards are met, and supporting the development of team members. Location: Croydon or Birmingham preferred (hybrid working). Key Responsibilities of the Assistant Team Manager Oversee and prioritise administration workloads Ensure work meets Service Level Agreements, scheme rules, and legislation Review and quality?check team output Support, train, and mentor team members Attend client and trustee meetings Manage ad?hoc projects and identify non?core fee work Keep up to date with technical and legislative changes Skills & Experience of the Assistant Team Manager Senior Pensions Administrator or Deputy Team Leader experience Strong knowledge of Defined Benefit pension schemes Excellent communication and stakeholder management skills Proven ability to manage deadlines and multiple priorities Experience supervising or developing others What's on Offer Competitive salary and performance?related bonus Study support and salary increases for exam success Ongoing training and career development Supportive, inclusive team environment Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Remote Sales Advisor - Work From Home 25,506 + 700+ Monthly Commission Looking to boost your sales career in 2026? Have call centre experience and want a fully remote sales job with great commission, strong training, and career progression? This could be the perfect role for you. Location: Fully Remote - Work from Home Contract: Permanent, Full Time Salary: 25,506 base salary plus average 700+ monthly commission Hours: 37.5 per week Shifts: Outbound Roles: Monday to Friday only. Shifts between 10.30am to 7pm Monday to Thursday, and 9am to 5.30pm on Fridays. Inbound Roles: Various shifts available Monday to Sunday between 8am and 8pm. If you have at least 12 months of sales and call centre experience, this is a great opportunity to join a blue-chip company that offers excellent commission, strong progression, and impressive employee benefits. What does the Remote Sales Advisor role involve? Inbound or outbound sales calls to new, existing, and previous customers Promoting product protection plans Building rapport and closing sales The more you sell, the more commission you earn What do we need from you as a Remote Sales Advisor? Minimum 12 months inbound, outbound or call centre sales experience Confident communicator with strong rapport-building skills Enthusiastic, driven, and target-focused Positive attitude and passion for sales What you will receive as a Remote Sales Advisor: Monthly commission and regular incentives with excellent prizes 33 days holiday including bank holidays Free annual protection plan plus discounts for friends and family Life assurance at 4x your basic salary Health and wellbeing support including discounted gym membership and help with healthcare costs Excellent pension scheme with up to 5% employer match Employee discounts across major retailers and restaurants Fully remote working with full training and support If you're keen to work from home and enjoy a fast-paced call centre sales environment, apply now for this Remote Sales Advisor role! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Remote Inbound Sales Advisor - Work From Home 25,506 + 700+ Monthly Commission Looking to boost your sales career in 2026? Have call centre experience and want a fully remote sales job with great commission, strong training, and career progression? This could be the perfect role for you. Location: Fully Remote - Work from Home Contract: Permanent, Full Time Salary: 25,506 base salary plus average 700+ monthly commission Hours: 37.5 per week Shifts: Inbound Roles: Various shifts available Monday to Sunday between 8am and 8pm. If you have at least 12 months of sales and call centre experience, this is a great opportunity to join a blue-chip company that offers excellent commission, strong progression, and impressive employee benefits. What does the Remote Inbound Sales Advisor role involve? Inbound or outbound sales calls to new, existing, and previous customers Promoting product protection plans Building rapport and closing sales The more you sell, the more commission you earn What do we need from you as a Remote Inbound Sales Advisor? Minimum 12 months inbound, outbound or call centre sales experience Confident communicator with strong rapport-building skills Enthusiastic, driven, and target-focused Positive attitude and passion for sales What you will receive as a Remote Inbound Sales Advisor: Monthly commission and regular incentives with excellent prizes 33 days holiday including bank holidays Free annual protection plan plus discounts for friends and family Life assurance at 4x your basic salary Health and wellbeing support including discounted gym membership and help with healthcare costs Excellent pension scheme with up to 5% employer match Employee discounts across major retailers and restaurants Fully remote working with full training and support If you're keen to work from home and enjoy a fast-paced call centre sales environment, apply now for this Remote Inbound Sales Advisor role! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Customer Service Agent - Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 Ready to step into a role where you genuinely make a difference every single day? We're looking for Customer Service Agent to join a dynamic, fast-growing team based in Glasgow City Park. This is more than just a job - it's your opportunity to protect customers, outsmart fraudsters, and build a rewarding career in financial services. As a Customer Service Agent , you'll be on the frontline helping customers when they need it most. Whether it's stopping suspicious transactions, supporting vulnerable individuals, or providing reassurance during stressful situations, your role will have real impact. If you enjoy problem-solving, speaking to people, and working in a supportive, high-energy environment - this could be the perfect next step for you. What You'll Be Doing As a Customer Service Agent , you will: Be the first point of contact for customers reporting fraud or suspicious activity Investigate unusual transactions and take action to prevent financial loss Support and guide customers through potentially stressful situations with empathy and professionalism Make confident decisions on payments based on fraud risk assessments Educate customers on how to stay safe and avoid scams Handle sensitive conversations, including supporting vulnerable customers Ensure all actions meet strict regulatory and compliance standards Take full ownership of queries, aiming for first-call resolution every time What We're Looking For We're looking for someone who is motivated, customer-focused, and ready to make an impact: At least 18 months' experience in a UK banking or financial services environment Strong communication skills with a natural ability to build rapport Confident understanding of banking processes and terminology A sharp eye for detail and strong problem-solving ability Comfortable handling sensitive or challenging conversations Ability to thrive in a fast-paced, high-volume environment A proactive mindset with strong decision-making skills Salary & Benefits 26,000 - 28,500 (depending on experience) Overtime opportunities to boost your earnings 28 days holiday (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support (including GP access, financial advice & mental health resources) Cycle to Work scheme Access to exclusive discounts and reward programmes Working Hours 40 hours per week (full-time, permanent) Training: 2 weeks on-site in Glasgow Monday - Friday, 09:00 - 18:00 After Training: On-site shifts: 10:00 - 19:00 After 3 months: opportunity to move to hybrid or home working Shift patterns between 10:00 - 23:00, Monday - Sunday Please note: No holidays can be taken within the first 6-8 weeks during training and onboarding. Why Join Us? This is your chance to build a career where your skills truly matter. As a Customer Service Agent , you won't just be doing a job - you'll be protecting people, solving real problems, and growing within a supportive team that values what you bring. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Sales Agent Multi Sales (Water + Waste) - Double the Product, Double the Opportunity! Salary: Up to 28,000 + Commission - 1st year OTE 36K, Top earners 45K UNCAPPED COMMISSION + Great Incentives Hours: 9am - 5pm, Mon - Fri Location: Peterlee Hybrid after 12 weeks - 2 days in the office, 3 days remote Start asap! Want more variety, more opportunity, and more ways to earn? We're launching a brand-new Multi Sales Team - giving you the chance to sell across both water AND waste services. More products = more conversations = more commission What You'll Be Doing Managing the full 360 sales process Outbound B2B sales from initial contact to close Selling across multiple utility services (water + waste) Engaging SME clients and identifying the best solutions for them Building strong pipelines and maximising every opportunity Closing deals and consistently hitting targets Passing leads to other departments for other services (also paid on leads) What We're Looking For Background in telesales / B2B sales Someone who thrives in a fast-paced, target-driven environment Confident, adaptable, and quick to learn multiple products Strong objection handling and closing skills A real go-getter attitude What's In It For You Uncapped Commission + Incentives - with more earning potential due to multi-product selling Opportunity to join a growing team More variety in your role = less repetition Clear progression opportunities as the team expands Supportive but competitive sales culture Why Join? If you're someone who gets bored selling just one thing - this role keeps it fresh, exciting, and financially rewarding. Perfect for salespeople who want to maximise every call and every deal. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Role: Customer Quote Advisor Location: Leicester LE19 hybrid after training Term: 13 weeks temp to perm Hours: 40 hours per week Mon-Fri 08.30am-5.00pm Salary: 14.26 hourly rate Checks: DBS, RTW and reference checks to be completed About the Role We're looking for enthusiastic and customer-focused individuals to join our busy quote team. As a temporary Customer Quote Advisor (potential for role to go permanent after 13 weeks) , you'll be the first point of contact for our customers, handling outbound calls, also emails and text queries and providing excellent service with every interaction. Key Responsibilities of the Customer Quote Advisor Making calls in a professional and friendly manner Resolving queries efficiently and accurately Providing product/service information to customers Logging details of calls into our system Escalating issues to the relevant department when necessary What We're Looking For for the role of Customer Quote Advisor Strong communication skills, both verbal and written Ability to multitask and work under pressure Positive attitude and willingness to learn Basic IT skills and familiarity with call centre systems (training provided) Previous customer service experience is desirable but not essential Please follow the link to apply for this temporary Customer Quote Advisor role based in Leicester LE19 Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Role: Debt Recovery Officer Location: Sale M33 Hybrid: 2 days office & 3 days working from home Term: Permanent Hours: 35 Hours per week, Monday - Friday Salary: Up to 29,000 DOE + benefits This is an exciting role for a Sale based client on a permanent basic for a Debt Recovery officer. Do you have excellent communication skills? Do you follow a take through to end result? Key Responsibilities of this Debt Recovery Officer: Proactively managing a portfolio of accounts to reduce rent arrears. Negotiating agreements/payment plans where appropriate. Working closely with your residents to achieve the right outcome. Make referrals for support and provide advice and information. Identify when to take legal action as appropriate, completing legal paperwork and attending court when required. To carry out evictions where possession has been obtained. Build excellent customer and stakeholder relationships, both internal and external. Achieve targets and KPIs. Making outbound and taking inbound calls. Skills and experience of the Debt Recovery Officer: Excellent customer service skills are essential for this role. Good verbal and written communication skills. Strong time management & organisation skills. Build rapport and gain trust of your residents. Confident at making decisions and accountable for workload. Adaptable and flexible in an ever-changing environment. Exceptional collaborative skills to work with different departments. Able to work efficiently, both independently and within a team environment. Please follow the link to apply for this Debt Recovery Officer role based in Sale, Manchester. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Customer Service Advisor- Fraud Department Glasgow (City Park) Full-Time Permanent 26,000 - 28,500 Looking to take the next step in your banking career? We're hiring Fraud Specialists to join a fast-paced and highly supportive fraud team based in Glasgow City Park. As a Fraud Specialist, you'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an advisor with a background in banking who enjoys problem solving, helping customers, and making a real difference every day. It is also a great new opporutnity for someone who has worked in a regulated/ financial services environment. What You'll Be Doing As a Fraud Specialist, you will: Handle inbound customer calls relating to suspected fraud or scams Investigate suspicious transactions and raise fraud cases Support customers who may be vulnerable or experiencing financial difficulties Approve or decline payments based on fraud risk assessments Provide reassurance and guidance to customers affected by fraud Educate customers on how to protect themselves from scams Ensure all activity follows regulatory and banking compliance standards Take ownership of customer queries and deliver first-call resolution wherever possible What We're Looking For To succeed as a Fraud Specialist, you should have: Minimum 12 months experience within a UK banking or Financial Services/Regulated environment. Ability to understand banking terminology and processes Excellent attention to detail and problem-solving skills Confidence handling sensitive conversations, including with vulnerable customers Ability to work in a fast-paced, high-volume call environment Strong decision-making skills and a customer-first mind Salary & Benefits 26,000 - 28,500 salary (depending on experience) Regular overtime opportunities 28 days annual leave (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support including GP access, financial advice, and mental health resources Cycle to Work scheme Employee discounts and reward programmes Working Hours 40 hours per week (full-time permanent) Training: 2 weeks on-site in Glasgow, Monday-Friday 09:00 - 18:00 Operational hours after training: On-site: 10:00 - 19:00 After 3 months: opportunity for hybrid or home working, with shifts between 10:00 - 23:00 Monday-Sunday Please note: No holidays within the first 6-8 weeks during training and onboarding. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Job Title: Fraud Customer Advisor Location: Edinburgh (Gogarburn) - Hybrid working available after training Contract Type: 12-Month Temporary (potential to extend or become permanent) Start Date: June 2026 Pay Rate: 13.75 per hour (up to 16.81 with shift allowance) Hours: 35 hours per week, Monday-Sunday (8:00am - 10:00pm, including bank holidays) Overview A customer-focused role within financial services, specialising in fraud prevention and customer protection. Responsible for supporting customers who may be at risk of fraudulent activity, delivering high-quality service while ensuring compliance with regulatory standards and internal controls. This role contributes to safeguarding both customers and the organisation from financial crime. Key Responsibilities Identify and prevent fraudulent activity using risk indicators, internal systems, and fraud detection tools Investigate customer cases thoroughly, analysing account activity and escalating complex issues where required Provide clear, empathetic support to customers affected by potential fraud, ensuring reassurance and resolution Collaborate with internal departments and external partners to resolve cases efficiently and accurately Maintain accurate records in line with financial services regulations and compliance standards Contribute to continuous improvement initiatives to enhance fraud prevention processes and customer experience Manage a high volume of cases in a fast-paced, target-driven environment Skills & Experience Previous experience in customer service, ideally within financial services or a regulated environment Strong telephony skills with the ability to handle sensitive and high-pressure situations Excellent communication skills, both written and verbal High attention to detail with strong analytical and problem-solving abilities Ability to multi-task across multiple systems and prioritise workload effectively Proficient in IT systems, including Microsoft Office and data entry platforms Strong teamwork and collaboration skills If you're empathetic, resilient, and want a role where every call is a chance to protect and support someone , then this Customer Service Advisor - Fraud Department position could be the perfect fit. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Customer Sales Advisor - Remote Industry: Outbound Sales Job Type: Permanent Location: England Salary: GBP 24,500 per annum' Bonus: Earn an average of 700+ per month in performance-based bonuses! Equipment: Provided What's in It for You? Competitive Pay: Basic 24,500 with amazing commission potential-your earning power is in your hands! Bonus Potential : Earn an average of 700+ per month in performance-based bonuses! Additional Perks: Benefit from exclusive campaign rewards and incentives regularly. Top-Notch Training: Our engaging two-week training program will give you all the tools and skills you need to succeed-right from day one! Total Flexibility: Work from the comfort of your home! All you need is a solid internet connection and a quiet space to thrive. Your Working Hours: Mon - Thur: 10:30 AM - 7:00 PM Fri: 9:00 AM - 5:30 PM ( Kick off your weekend with an early finish !) Ready to Sparkle in Sales? Join Us as an Outbound Sales Advisor! ? Are you an ambitious, results-driven individual with at least 12 months of targeted sales experience in the last 2 years? Do you have a natural gift for connecting with people and a passion for sales? Are you eager to make a difference while helping others protect their home appliances? If you're ready to shine, this role is your perfect opportunity to take your sales career to the next level! Here's What You'll Be Doing: Reach Out & Connect: Make a real impact by reaching out to customers and ensuring their appliances are fully protected-your calls will matter! Sell Smarter, Not Harder: Use your skills to match customers with the perfect products and upsell solutions that enhance their lives. Build Lasting Relationships: Go beyond the sale-get to know your customers' needs and offer them peace of mind, knowing their appliances are covered. Find the Perfect Fit: Help customers choose the protection plans that give them the most value and security-because everyone deserves the best! What We're Looking For : Sales Star: If you have a proven track record of hitting targets and making an impact, you're our kind of person! Independent Worker: Experience working remotely is a huge bonus. We value your ability to thrive in a home-office environment. Communication Champ: You build rapport effortlessly and know how to make customers feel truly valued. Detail-Oriented: You pride yourself on accuracy and getting things right the first time. Cool Under Pressure: You're at your best when things get fast-paced and dynamic-no sweat for you! Sound like you? If you're ready to embark on a rewarding career in sales and make a difference, apply now and Join our sparkling team today! ? Let's make your next adventure in sales a success! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Job Title: Sales Executive Location: Multiple sites across Scotland (Edinburgh Luxury Car Village, Stirling, Newbridge, St Andrews, Coldstream) Hours: 41 per week, 2-week rota pattern Salary: 27,000 base (rising to 30,000 after 3 months if targets met) + OTE 49,300+ uncapped The Role We are recruiting ambitious and driven Sales Executives to represent premium automotive brands across Scotland. This is an exciting opportunity to accelerate your career within luxury showrooms, supported by market-leading training and clear career progression. If you are polished, target-driven, and passionate about sales, this role offers the chance to achieve outstanding results and earnings. What We're Looking For Ideally 2+ years' car sales experience (BMW Newbridge & VW St Andrews require this). Strong B2B or B2C sales backgrounds also welcome (e.g., furniture, telecoms, finance). Product Geniuses (12-18 months+) ready to progress into sales. Resilient, professional individuals with excellent communication skills and a proven track record in achieving sales targets. Why Join Us? Uncapped earning potential - OTE 49,300+ (top performers can earn significantly more). Commission from your first sale , plus additional earnings on Service Plans, Warranties, Protection Products, and more. Company car (brand-specific). 31 days' holiday, rising with service (including your birthday off). Extensive training - manufacturer-led, on-the-job buddying, and third-party product training. Clear progression routes across one of Scotland's largest and most respected motor groups. Working Pattern Week 1: 6 days (Mon-Sun, with one midweek day off). Week 2: 4 days (full weekend off). Hours: Mon-Fri 09:00-18:00, Sat 09:00-17:00, Sun 12:00-17:00. Prospecting evenings until 19:00 (typically once per week). What You'll Need Full valid UK driving licence (max 9 points, ideally 6 or fewer). Proof of Right to Work in the UK. Strong professional presence, resilience, and a proven ability to deliver sales results. This is more than a sales role - it's a chance to build a rewarding, high-earning career with a group that invests in your long-term success. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Job Title: Customer Service Advisor - Fraud Prevention Location: Edinburgh (Gogarburn) - Hybrid available after training Contract Type: 12-Month Temporary (with potential to extend or become permanent) Start Date: 13th October 2025 Pay Rate: 13.75 per hour (up to 16.81 with shift allowance) Hours: 35 per week, Monday-Sunday, between 8am and 10pm (including some bank holidays) About the Role Join the team protecting customers from financial harm and fraudulent activity. This is an opportunity to make a real difference - helping people feel safe and supported while building your own career in fraud prevention. You'll receive first-class training , ongoing support, and the chance to transition to hybrid working once performance standards are consistently met. Key Responsibilities Detect and prevent fraud by using high-risk identification strategies. Investigate and analyse customer queries, escalating where necessary. Communicate with internal and external teams to resolve cases quickly and accurately. Contribute to process improvements and customer service initiatives. Skills & Experience Required Previous customer service and telephony experience. Desirable Customer service advisor - Fraud prevention experience Desirable financial services experience Ability to handle fast-paced, high-pressure situations while speaking with customers. Strong written and verbal communication skills. High attention to detail and ability to multi-task across multiple systems. Strong IT competency (Microsoft Office, data entry). A collaborative, team-focused approach. What's on Offer Competitive pay with additional shift allowances. Excellent training and career development support. Opportunity to move into a permanent role. Hybrid working available after training (6 office days per month). Be part of the team that helps protect customers and their families from fraud - apply today! Job Title: Customer Service Advisor - Fraud Prevention Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Job Title: Service Advisor Location: Multiple sites across Scotland (Edinburgh, Stirling, Newbridge, St Andrews, Coldstream) Hours: 42 per week, Monday to Friday only (no weekends) Salary: 26,500 - 28,500 base + OTE 35,000 The Role We are recruiting Service Advisors to act as the vital link between our customers and workshops. This is a fast-paced, customer-facing role requiring professionalism, organisation, and resilience. Every day will be different, involving customer interaction, problem-solving, and delivering outstanding service. What We're Looking For Previous Service Advisor experience in the motor trade (highly desirable). Strong backgrounds in customer service (hospitality, call centres, or frontline services) will also be considered. Calm, organised, and able to manage multiple priorities effectively. Confident communicator with the ability to handle difficult conversations professionally. Proactive, with the ability to upsell service plans and added-value products. What's in It for You? On-target earnings of 35,000 with uncapped commission on service plans. No weekend working - Monday to Friday only. Departmental bonus when team targets are achieved. Extensive training, including on-the-job, manufacturer-led, and specialist courses. Career progression opportunities into Workshop Control, Warranty, Supervisory, Aftersales, and Service Management. Access to Eastern Western's Accelerator Programme for long-term career development. Working Hours Contracted: 42 hours per week Days: Monday to Friday (no weekends) Typical Hours: 08:00 - 18:00 (with some sites offering staggered start times: 07:00 / 08:00 / 09:00) The Challenge This role offers real variety - from booking in vehicles and updating customers to handling invoices, calls, and walk-ins. It is a high-volume, fast-paced environment that can be challenging but is also highly rewarding for the right individual. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Job Title: Customer Service Representative Location: Newcastle Department: IMS - Car New Hire - NCL Business Area: Customer Service Working Time: Full-Time Salary: 23,600 - 26,000 (DOE) Hours: 36 hours per week Start Date: 20th October The Opportunity We're looking for a Customer Service Representative to join our insurance team in Newcastle. You'll handle inbound calls from customers with home or motor insurance policies, supporting them with queries, policy changes, renewals, and retentions. The role also includes promoting digital services, dealing with complaints, and assisting vulnerable customers. Full training is provided. What You'll Do Manage high volumes of inbound calls, with some outbound activity. Provide clear, professional support on customer accounts and policies. Handle renewals, retentions, and new sales opportunities. Resolve complaints and provide tailored solutions. Accurately log all customer interactions. What You'll Need A passion for great customer service. Previous call centre or customer-facing experience preferred (retail, hospitality, leisure also considered). Desirable Financial Services experience. Strong communication and listening skills with resilience under pressure. Good IT skills, including Microsoft Office, and ability to multi-task across systems. What's in It for You Salary: 23,600- 26,000 depending on experience. 7.2 weeks' holiday (including bank holidays). Exclusive discounts and colleague savings. Access to 24/7 Virtual GP for you and your family. Enhanced maternity, paternity, and parental leave. Pension scheme with up to 7.5% employer match and life assurance. Opportunities for flexible working. Additional Information As a Customer Service Representative You must have the right to work in the UK. As this is a regulated environment, employment is subject to financial and criminal record checks. Why Join Us? You'll be part of a supportive, customer-focused team where development and progression are encouraged. If you're motivated, adaptable, and ready to make a difference, we'd love to hear from you. Apply today and start your journey with us. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Job Title: Customer Service Representative Location: Glasgow Department: IMS - Motor Business Area: Product Working Time: Full-Time Start date: 6th October Salary: 23,600 to 26,000 depending on experience Hours: Full time, 36 hours per week The Opportunity We're looking for a Customer Service Representative to join our General Insurance team in Glasgow. You'll handle inbound calls from customers with motor and home insurance policies, assisting with queries, policy changes, renewals, and retentions. The role also involves guiding customers through our digital services, supporting vulnerable customers, and handling complaints professionally. This is a fast-paced role where your communication skills, adaptability, and focus on customer experience will be key. What You'll Do Deliver outstanding customer service and resolve queries efficiently. Handle high volumes of inbound calls, with some outbound activity. Support customers with policy changes, renewals, and new sales opportunities. Educate customers on products and services to encourage retention and growth. Provide tailored solutions, particularly for vulnerable customers. Accurately log interactions and outcomes in internal systems. What You'll Need A passion for excellent customer service. Previous call centre or customer service experience (retail, hospitality, leisure also considered). desirable financial services experience Strong communication skills with resilience in handling complex issues. Good IT literacy, including Microsoft Office, and confidence using multiple systems. What's in It for You Competitive salary ( 23,600- 26,000 DOE). Exclusive discounts with major retailers and brands. Wellbeing support, including 24/7 access to a Virtual GP. 7.2 weeks' holiday including bank holidays. Enhanced family leave policies. Pension scheme with up to 7.5% employer match and life assurance cover. Flexible and part-time working options available. Additional Information Customer Service Representative must have the right to work in the UK. As this is a regulated environment, offers are subject to background checks, including financial and criminal record checks. Why Join Us? You'll be part of a supportive team that helps customers protect what matters most. With opportunities to develop, a collaborative culture, and benefits designed around you, it's a place where you can grow and thrive. Apply today and build your career with us. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Recruitment Consultant Call Centre Sector Salary up to 28,000 plus uncapped commission CCA Recruitment Group are thrilled to announce that we are hiring for a Recruitment Consultant - initially temp to start off with - with a view to going permanent and join our vibrant team based in Glasgow City Centre. As a Recruitment Consultant, in our fast-paced environment, you'll be the ultimate matchmaker, sourcing, screening, and selecting top talent for a variety of job positions. A varied role including interviewing and selection, running assessments, you'll be the driving force behind finding the perfect fit. Join our passionate team and build long-lasting relationships with our amazing clients. Your exceptional recruitment services will ensure they find their dream candidates effortlessly. What you need: If you're a motivated go-getter with stellar communication and interpersonal skills, and a true passion for connecting talented individuals with incredible career opportunities, then we want to hear from you. Ideally you will come from a background in agency or direct and have the skill set to make this your career at CCA. We can offer you a step on the career ladder to success. At CCA Recruitment Group, you'll be part of a small dynamic and supportive work environment that fosters growth and success. Don't miss out on this amazing opportunity! Apply now and let's create a brighter future together. Hours: Full-time (40 hours/week) Hybrid Working: You will enjoy a mix of home and office work in our office space in the heart of our Glasgow office. Quarterly Bonuses: Boost your earnings with no cap on commission. Annual Leave: 33 days Annual leave + Birthday Day off inclusive of Bank Holidays increasing each year. For an immediate chat please call me on (phone number removed) Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Outbound Telesales Agent (Remote) 24,500 + average bonus earnings of 8,000 per year We're looking for motivated sales advisors who are ready to make a real impact in a fast-paced, customer-focused role. If you thrive in a supportive environment where performance is rewarded and growth is encouraged, this could be the role for you. About You Driven: You enjoy working towards goals and achieving strong results. Empathetic and a great listener: You take the time to understand customer needs and build genuine trust. Resilient and adaptable: You stay calm under pressure, keep learning, and find solutions. Curious with a growth mindset: You are open to learning about new products, compliance updates and customer perspectives. Clear communicator: You explain things simply and honestly, without jargon. Independent: You can work confidently from home, balancing ambition with self-motivation. What You'll Do As part of our virtual contact centre, you'll speak with customers to introduce protection plans for their household electrical items. You'll explain the benefits, answer questions, and ensure every interaction achieves the best possible outcome for the customer. What's in it for you Salary of 24,500 per annum Average bonus earnings of 8,000 per year (based on performance, service and call quality) Monday to Friday no weekend working Remote working with the support of a connected team Clear opportunities for career development and progression If you're ambitious, customer-focused and ready to combine sales success with excellent service, we'd love to hear from you. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Job Title: Customer Service Advisor - Fraud Prevention Location: Edinburgh (Gogarburn) - Hybrid available after training Contract Type: 12-Month Temporary (with potential to extend or become permanent) Start Date: 13th October 2025 Pay Rate: 13.75 per hour (up to 16.81 with shift allowance) Hours: 35 per week, Monday-Sunday, between 8am and 10pm (including some bank holidays) About the Role Join the team protecting customers from financial harm and fraudulent activity. This is an opportunity to make a real difference - helping people feel safe and supported while building your own career in fraud prevention. You'll receive first-class training , ongoing support, and the chance to transition to hybrid working once performance standards are consistently met. Key Responsibilities Detect and prevent fraud by using high-risk identification strategies. Investigate and analyse customer queries, escalating where necessary. Communicate with internal and external teams to resolve cases quickly and accurately. Contribute to process improvements and customer service initiatives. Skills & Experience Required Previous customer service and telephony experience. Desirable Customer service advisor - Fraud prevention experience Desirable financial services experience Ability to handle fast-paced, high-pressure situations while speaking with customers. Strong written and verbal communication skills. High attention to detail and ability to multi-task across multiple systems. Strong IT competency (Microsoft Office, data entry). A collaborative, team-focused approach. What's on Offer Competitive pay with additional shift allowances. Excellent training and career development support. Opportunity to move into a permanent role. Hybrid working available after training (6 office days per month). Be part of the team that helps protect customers and their families from fraud - apply today! Job Title: Customer Service Advisor - Fraud Prevention Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Based in the heart of Glasgow 24 Base + Uncapped Commission (seriously, no ceiling in sight) Hours: Mon - Thu: 9am-5pm Fri: 9am-4pm (because life's too short for long Fridays This Isn't Just Sales - It's Your Launchpad Here's the deal: We don't just sell energy - we fuel businesses and power community change . Every deal you close helps reinvest into local social projects. It's purpose-driven sales with real impact. But let's talk money for a sec ? Real Talk: The Earning Potential Is Wild We've got people pulling in 50K+ a year in commission alone. Yes - that's real. But it's not luck. It's hustle. It's consistency. It's graft. If you're hungry, focused, and not afraid to build your own success - it's there for the taking. What You'll Get: Unlimited Commission - No caps, no limits, just results Recognition Daily - Shout-outs, bonuses, team buzz Birthday Off - Because you deserve it Weekly Coaching & Wellness Support - Stay sharp and balanced Rapid Progression - Talent gets noticed (and promoted!) Company Pension + Life Insurance - We've got your back What You'll Be Doing: Working a juicy, warm database (200K+ businesses) Sourcing and building your own pipeline - your success starts with you Admin heavy? You bet. Organisation is part of the hustle Turning conversations into contracts with genuine, human connection Smashing KPIs, logging wins, and tracking your growth Feeding off the buzz of an energetic, high-performing sales floor Who You Are: A confident communicator who listens more than they talk Target-driven and laser-focused on results Resilient - bounce-back game is strong Not afraid to roll up your sleeves, dig in and build Comfortable juggling sales, systems and admin Energy or B2B experience? Great - but it's your attitude that seals the deal Ready to Grab That 50K Potential This isn't for clock-watchers. It's for doers , builders , and believers in their own potential. Let's have a chat and see how you can power up your career right here in Blackpool. Apply now or reach out for a no-pressure conversation. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Job Title: Customer Service Representative Location: Newcastle Department: IMS - Car New Hire - NCL Business Area: Customer Service Working Time: Full-Time Salary: 23,600 - 26,000 (DOE) Hours: 36 hours per week Start Date: 20th October The Opportunity We're looking for a Customer Service Representative to join our insurance team in Newcastle. You'll handle inbound calls from customers with home or motor insurance policies, supporting them with queries, policy changes, renewals, and retentions. The role also includes promoting digital services, dealing with complaints, and assisting vulnerable customers. Full training is provided. What You'll Do Manage high volumes of inbound calls, with some outbound activity. Provide clear, professional support on customer accounts and policies. Handle renewals, retentions, and new sales opportunities. Resolve complaints and provide tailored solutions. Accurately log all customer interactions. What You'll Need A passion for great customer service. Previous call centre or customer-facing experience preferred (retail, hospitality, leisure also considered). Desirable Financial Services experience. Strong communication and listening skills with resilience under pressure. Good IT skills, including Microsoft Office, and ability to multi-task across systems. What's in It for You Salary: 23,600- 26,000 depending on experience. 7.2 weeks' holiday (including bank holidays). Exclusive discounts and colleague savings. Access to 24/7 Virtual GP for you and your family. Enhanced maternity, paternity, and parental leave. Pension scheme with up to 7.5% employer match and life assurance. Opportunities for flexible working. Additional Information As a Customer Service Representative You must have the right to work in the UK. As this is a regulated environment, employment is subject to financial and criminal record checks. Why Join Us? You'll be part of a supportive, customer-focused team where development and progression are encouraged. If you're motivated, adaptable, and ready to make a difference, we'd love to hear from you. Apply today and start your journey with us. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.