CCA Recruitment Group

Temporary Receptionist Location: Sheffield Job Type: Temporary Contract Duration: 16th -20th November Salary: 15.00 per hour Hours: Full-time, 37.5 hours per week, 8:30 - 17:00 daily Prior receptionist experience is needed for this role due to there being no training period. About the Role We are seeking a professional and friendly Temporary Receptionist to join our client's team in Edinburgh. This is an excellent opportunity for an organised individual with strong communication skills who enjoys providing exceptional customer service in a fast-paced office environment. As the first point of contact for visitors and callers, you will play a key role in creating a positive and professional impression of the organisation. Key Responsibilities Greeting visitors and directing them appropriately Answering and transferring incoming telephone calls Managing incoming and outgoing post and deliveries Booking meeting rooms and maintaining schedules Providing administrative support to various departments Handling emails and general enquiries professionally Maintaining a tidy and welcoming reception area Assisting with data entry and document management as required Requirements Previous reception experience Excellent verbal and written communication skills Professional and friendly manner Strong organisational skills and attention to detail Proficiency in Microsoft Office applications Ability to multitask and work independently Reliable, punctual, and adaptable Benefits Competitive pay Weekly pay options available Flexible temporary assignments Opportunity to gain experience with reputable organisations Supportive working environment How to Apply If you are a confident and organised individual looking for a temporary receptionist opportunity in Edinburgh, we would love to hear from you. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Used Car Sales Manager Premium Dealership South Wales 35k to 40k+ basic DOE 70k OTE Premium company car Ready to run your own used car department and build a team your way? A premium dealership in South Wales, part of one of the UK's leading prestige motor groups, needs a Used Car Sales Manager totake full ownership of its approved used operation. The department already delivers around 60 cars a month and the target is 70. The sales team is largely new, keen and has no bad habits, so you'll have the freedom to shape it. You'll report to a Head of Business who's hands on and wants someone to grow with the site, not just fill a seat. THE PACKAGE 35,000 to 40,000+ basic, depending on experience 70,000 OTE, plus annual stretch bonuses Premium company car up to around 80k to 85k on a low BIK scheme Same day off every week, plus every other weekend fully off 33 days holiday including bank holidays Private medical, enhanced pension and a structured career path WHAT YOU'LL BE DOING Owning the profitability of the approved used department, from units and margin to F&I Leading and coaching six sales executives, supported by two business managers Running weekly sales meetings and a tight enquiry management process Managing stock acquisition, trade disposal and prep so cars are on sale fast Building stock to around 90 prepped cars and driving a 9 to 10 times stock turn Keeping customer metrics and retention strong WHAT YOU'LL BRING Proven experience as a Used Car Sales Manager, Sales Manager or Sales Controller in motor retail Strong leadership. You set clear expectations and get the best out of people A solid grip on the full used car cycle: enquiries, buying, trade disposal, prep and selling The ability to drive units and F&I together High standards, fresh ideas and the energy to lift a team Premium or prestige brand experience is a bonus Strong business managers, transaction managers or new car sales managers ready for the step up are welcome to apply. THE PROCESS 1. Informal chat with the Head of Business 2. On-site interview with a short presentation 3. Final meeting with the Divisional Managing Director Interested? Apply here or message us for a confidential chat. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Role: Debt Recovery Officer Location: Sale, Manchester with travel (office 3 days/home 2 days) after 12 weeks training Hours: 37.5 per week Mon-Fri Salary: up to 40,000 DOE + 10% bonus + benefits I am looking to recruit an experienced Debt Recovery Officer for a client based in Sale, Manchester and the role with involve some travel. Ideally with some experience within legal. Have you previously worked within debt recovery? Have you managed multiple legal actions cases? As a Debt Recovery Officer for my client, you will manage the execution of legal actions for the collection of overdue customer balances. You will be responsible for initiating legal proceedings against customers who have failed to settle outstanding debts, managing cases from initiation to successful resolution. The Debt Recovery Officer will: Work to deadlines and manage cases . Keep accurate records of litigation cases, including communications, legal filings, and court orders. Prepare documents and draft and file legal documents, including complaints, motions, summons, and other court filings. Assess accounts that have reached the litigation/vacant process and enforcement action, ensuring only viable cases are pursued to a final hearing. Start legal proceedings against customers with overdue balances, ensuring compliance with legal and regulatory guidelines. Work with Solicitors to prepare detailed witness statements for positive outcomes at final hearings. Manage risks on legal cases associated with litigation efforts, including potential liabilities and cost-effectiveness. Your Debt Recovery Officer experience: Previous experience in debt recovery and court attendance, with a focus on debt collection. Strong knowledge of debt recovery litigation processes, legal filing procedures, and courtroom protocols. Experience managing debt collection cases through the full litigation cycle, from initiation to judgement. Experience in a collection's environment, specifically with large customer bases or commercial accounts. In-depth knowledge of legal processes impacting debt collection, including litigation and enforcement across England or Scotland. Understanding of regulatory requirements organisations. Experience using Customer CRM and/or Lead Management systems. Please follow the link to apply for this Debt Recovery Officer role based in Sale. CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Role: Contact Centre Manager Salary: Up to 68,000 DOE + bonus + benefits Contract: Permanent, Full-Time Location: West Midlands 100% office based Mon-Fri This is an exciting opportunity for an experienced Contact Centre Manager to join our client on a permanent basis. Ideally you will be from a background of understand vulnerable customers. Leading a contact centre team of up to 150FTE. Are you passionate about developing your team? Can you achieve fantastic results through great customer experience? About the Contact Centre Manager Role: You will manage the day-to-day delivery of performance of your department, the department engagement results and ensuring your team put the customer first in everything they do. Coaching and supporting your team to drive sales performance through behaviours and great conversations will the role - we need someone who is willing to roll up their sleeves and champion best practice, therefore a background and sound understanding of coaching and developing others through known coaching development models is necessary. Lead the culture, pace, and tone of the environment; coaching and mentoring future leaders as opposed to managing people via tasks, targets, and processes Driving change, presenting solutions, and optimising department deliverables and operating practice will form part of your role - to do this you will need a fantastic internal network, built by demonstrating your ability to be personable, professional and collaborative. About You: You will be an experienced Contact Centre Manager leading teams of Team Leaders. You will have proven experience surrounding team performance and contact centre KPI's. You will have worked in a vulnerable customer background and understand the requirements and expectations surrounding an exceptional customer journey. Excellent stakeholder engagement and management experience. An ability to plan strategically, creating a roadmap of operational plans that can drive results. Passion around coaching to drive performance. Strong leadership skills and an excellent communicator An innovative approach with a focus on best practice Please follow the link to apply for this Contact Centre Manager role based in the West Midlands. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Customer Support Agent Location: Blackburn (On-Site) Salary: 24,784.50 per annum Hours: Monday to Friday, 9:00am - 5:00pm Customer Support Agent - About the Role We are looking for an organised and customer-focused Customer Support Agent to join our growing team in Blackburn. This is primarily a non-voice customer support position, where you'll assist customers via email and online systems rather than spending your day on the phones. As a Customer Support Agent , you'll help customers with a variety of enquiries, resolving issues efficiently while delivering an excellent customer experience. Most interactions are handled through email using established templates and processes, making strong administration skills, attention to detail, and accuracy essential. This Customer Support Agent opportunity is ideal for someone who enjoys problem-solving, working with systems, and providing excellent service in a fast-paced environment. Key Responsibilities Respond to customer enquiries via email and online support platforms. Resolve customer queries accurately and within agreed service levels. Assist customers with account access, booking queries, promotional or discount code issues, and general service enquiries. Take ownership of customer issues, ensuring timely resolution or escalation. Maintain accurate records of customer interactions and resolutions. Process customer requests in line with company procedures and quality standards. Work collaboratively with colleagues to resolve customer issues efficiently. Identify opportunities to improve processes and the customer experience. Handle occasional telephone calls where a more complex customer issue requires additional support. About You To be successful as a Customer Support Agent , you'll have: Previous experience within an online customer service environment, or strong administration experience combined with customer service skills. Excellent written communication skills. Strong attention to detail and accuracy. Excellent organisational and time management skills. Confidence using multiple systems and applications. The ability to manage workloads effectively and meet service level targets. A positive, professional, customer-focused approach. Strong problem-solving skills and the ability to work independently. Benefits Life Insurance (Death in Service) providing a benefit of 4x annual salary. 20 days annual leave plus 8 bank holidays. Annual leave increases by 1 day per year after your first full year of service, up to a maximum of 25 days plus bank holidays. Employee Ownership Trust (EOT) with the opportunity to receive a tax-free bonus of up to 3,600 per year (subject to company performance). Opportunity to contribute ideas and influence business decisions through the Employee Forum. Enhanced Maternity & Paternity Pay. Employee Assistance Programme (EAP) providing confidential wellbeing, financial and personal support. Free On-Site Parking. Smart Casual Dress Code. Apply Today If you're a detail-oriented Customer Support Agent or an experienced administrator looking to move into customer service, we'd love to hear from you. Join a supportive team where accuracy, problem-solving, and customer care are valued every day. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Customer Service Advisor - Temp Contract Location: Northampton Salary: 27,830 per annum ( 14.27 per hour) Contract: Temporary - 3 months Hours: Monday to Friday, 9am-5.30pm (37.5 hours per week) Working Arrangement: Hybrid - office-based Wednesdays and Thursdays, with the remaining days worked remotely Start Date: ASAP About the Role CCA Recruitment are currently recruiting for a Customer Service Advisor to join a well-established organisation on a temporary 3-month contract. This is an excellent opportunity for someone with strong customer service and administration skills who enjoys building positive customer relationships and ensuring enquiries are handled efficiently and professionally. You will act as a first point of contact for customers, processing orders, responding to enquiries, updating internal systems and ensuring a consistently high standard of service. You will also work closely with other departments to resolve queries and deliver an excellent customer experience. Key Responsibilities as a Customer Service Advisor: Handle incoming telephone and written enquiries, providing a professional and customer-focused service. Process customer orders and update internal systems accurately and efficiently. Manage customer queries and complaints, liaising with relevant departments to ensure timely resolution. Make outbound calls to provide updates and communicate important information to customers. Maintain accurate customer records and produce routine reports when required. Contact customers regarding invoices and outstanding payments where necessary. Identify and escalate service issues, risks and opportunities for improvement. Work collaboratively with colleagues to meet service targets and maintain high standards of customer care. Follow company procedures, ensuring confidentiality and compliance with data protection requirements. About You: Minimum of 12 months experience in a call centre-based, customer service advisor role handling telephone and written enquiries. Excellent verbal and written communication skills. A strong customer-focused approach and a professional manner. Excellent attention to detail and accuracy when updating systems and processing information. Good IT skills, with confidence using various computer systems and software. Strong organisational and time management skills, with the ability to prioritise workloads and meet deadlines. A proactive approach to problem-solving and the confidence to take ownership of enquiries. The ability to work effectively both independently and as part of a team. A flexible approach and a willingness to learn. What's on Offer? Salary of 27,830 per annum ( 14.27 per hour). A 3-month temporary assignment (training on the job). Monday to Friday working hours, 9am-5.30pm. Hybrid working, with two days per week in the office (Wednesday and Thursday). An ASAP start. The opportunity to gain experience as a Customer Service Advisor within a professional, customer-focused organisation. Interested? If you have strong customer service skills, excellent attention to detail and enjoy delivering a positive customer experience, we would love to hear from you. Apply today to be considered for this opportunity. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Vendor Quality Manager Location: Manchester Hours: Monday to Friday, 9:00am - 5:30pm Salary: 53,000 - 58,000 per annum Working Pattern: Hybrid Working (2 days remote) Benefits: Excellent benefits package The Opportunity We are seeking an experienced Vendor Quality Manager to join a Global Quality team in a business-critical role. This position provides senior quality oversight, supplier assurance, and operational support, with a primary focus across the European supplier and customer base. This is an excellent opportunity for a quality professional who enjoys working collaboratively across international supply chains, driving continuous improvement, and ensuring the highest standards of quality, compliance, and sustainability are maintained. Key Responsibilities Lead and manage the European supplier audit and quality programme. Drive the resolution of quality and compliance issues from suppliers and customers using structured root cause and corrective action methodologies. Ensure products and suppliers meet business, client, and regulatory requirements before approval and throughout ongoing supplier relationships. Ensure suppliers remain aligned with all global Corporate Social Responsibility (CSR) policies. Support internal teams and clients by strengthening supplier performance and quality assurance processes. Conduct onsite supplier audits across the UK and Europe. Deliver ongoing training and guidance to internal stakeholders, ensuring a clear understanding of the importance of effective vendor management. About You To be successful in this role, you will bring: Proven experience in a senior quality or supplier quality position within a consumer products or supply chain-led business. Strong experience in supplier audits, supplier assessments, and corrective action management. Good knowledge of ethical and social auditing standards including SMETA, BSCI, WRAP, SA8000 , and ISO certifications. Understanding of ISO 9001 (Quality Management) and ISO 45001 (Health & Safety) standards. Experience within consumer products, including product testing, inspections, and compliance requirements. The ability to build strong supplier relationships and promote a culture of continuous improvement. A structured, pragmatic approach to problem solving and process improvement. Experience working cross-functionally with purchasing, compliance, warehouse, product, and customer-facing teams. Excellent written and verbal communication skills with the confidence to engage and influence suppliers and stakeholders at all levels. Why Apply? This is a fantastic opportunity to join a forward-thinking international business where quality, compliance, and sustainability are at the heart of operations. You'll play a key role in shaping supplier performance, enhancing quality standards, and supporting long-term business success across Europe. Apply today to take the next step in your quality management career Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Direct Sales Advisor Outbound Peterlee £26,678 - £29,987 basic salary + OTE £42,000+ Monday to Friday, 9:00am - 5:00pm Hybrid working available after 12 weeks (2 days per week in the office) Are you a driven sales professional who thrives on building relationships, closing deals and exceeding targets? We're looking for an ambitious Direct Sales Advisor to join a fast-growing, award-winning business where your success is recognised and rewarded. This is an exciting opportunity to work with business customers across the UK, helping them find smarter utility solutions while earning an excellent uncapped commission package. What You'll Be Doing Making outbound calls to businesses to sell utilities contracts Managing your own sales pipeline from prospecting through to close Cross-selling additional services and solutions Building strong relationships with business owners and decision-makers Producing and presenting tailored quotations Managing objections confidently and professionally Accurately updating CRM systems and maintaining customer records Consistently working towards and exceeding sales targets What We're Looking For Previous outbound B2B telephone sales experience, in a target-driven contact centre environment A proven track record of achieving or exceeding KPIs and sales targets Excellent communication and relationship-building skills Confidence speaking with business owners and decision-makers Strong objection-handling and negotiation skills Self-motivated, resilient and highly driven to succeed Great attention to detail and organisational skills Utility industry experience would be advantageous but is not essential What's In It For You? Competitive basic salary of £26,678 - £29,987 Realistic OTE of £42,000+ 9am 5pm, Monday to Friday working hours, no weekends Hybrid working after 12 weeks Ongoing training and development Supportive team environment with genuine career progression opportunities Additional benefits package and employee wellbeing support If you're a motivated sales professional looking to join a growing business where hard work is rewarded and career progression is encouraged, we'd love to hear from you. Apply today! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

French Speaking Account Manager Location: Manchester Hours: Monday to Friday, 9:00am - 5:30pm Salary: 50,000 - 55,000 per annum + OTE 57,000 - 62,000 Working Pattern: Hybrid working (2 days remote) Benefits: Excellent benefits package Travel: Regular European travel, with France expected approximately once per month The Opportunity We are looking for an experienced, commercially minded French Speaking Account Manager to manage and develop key multinational client relationships across Europe. Reporting to the Global Account Director, you will be responsible for bringing account strategies to life across the region, building strong client relationships, developing clear account plans, and working collaboratively across the business to deliver exceptional service, commercial performance and growth. This is a highly visible role that combines relationship management, commercial awareness and hands-on project delivery. You'll take ownership of a portfolio of accounts, lead projects, coordinate cross-functional teams and continually look for ways to add value and drive client success. Key Responsibilities Client Strategy & Growth Deliver agreed client strategies and roadmaps through clear regional account plans. Develop a deep understanding of client businesses, priorities and challenges. Identify opportunities for account growth, innovation and added value. Track progress against objectives and ensure actions are successfully delivered. Commercial Performance Take ownership of account performance against revenue, margin and profitability targets. Analyse commercial data to identify opportunities and mitigate risks. Support forecasting and business planning activities. Drive improvements in margin, efficiency and overall client value. Client Relationship Management Build and maintain strong, trusted relationships with key stakeholders. Manage day-to-day client interactions and ensure exceptional service delivery. Resolve issues quickly and proactively. Continuously enhance client satisfaction, retention and overall experience. Operational & Project Delivery Lead end-to-end project delivery, ensuring client expectations are exceeded. Manage projects from initial brief through to completion. Coordinate internal teams, resources, milestones and deadlines. Work closely with sales, creative, sourcing, operations, technology and finance teams to achieve successful outcomes. Identify and mitigate potential risks before they impact delivery. Team Leadership & Development Coach, mentor and support Account Executives and developing team members. Help build capability across the wider support team. Encourage a culture of ownership, accountability and excellent client service. About You To be successful in this role, you'll bring: Proven B2B account management or client development experience within a fast-paced environment. Professional fluency in both English and French, written and spoken. A strong track record of building, managing and growing client relationships. Commercial acumen with experience managing revenue, margin and pricing performance. Strong project management and organisational skills with the ability to manage multiple priorities. Experience working across cross-functional teams to deliver successful client outcomes. Leadership experience or clear potential to develop and mentor others. A proactive, solutions-focused mindset with the confidence to take ownership and drive results. Willingness to travel across Europe, including regular trips to France. What's On Offer? The opportunity to work with globally recognised brands across Europe. Significant ownership and autonomy within a strategic account management role. Exposure to international clients and projects. The chance to build long-term client partnerships and drive commercial growth. Excellent career progression opportunities into broader account leadership positions. Competitive salary, bonus opportunity and comprehensive benefits package. If you're a French-speaking Account Manager who thrives on building client relationships, driving commercial success and delivering outstanding service, we'd love to hear from you. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Head of Sales County Durham, Greater Manchester & West Yorkshire 55,000 to 65,000 basic + commission OTE 80,000 to 100,000 Want to help build the future of car retail? Not run the old version of it? We're working with a fast-growing used car retailer that thinks like a tech business. Customers can buy fully online, the on-site journey is moving towards self-serve, and every site hit its volume target last month. Now they need a Head of Sales to lead their Northern sites. The patch You'll cover a group of sites across the County Durham, Greater Manchester, West Yorkshire and the West Midlands. This is a field-based role, so you'll need to live within easy reach of all three, ideally somewhere along the A1 or M62. The role Own sales performance across your sites: units, profitability and the wider numbers Coach and develop your Sales Managers so they bring out the best in their teams Drive consistent standards and great customer service at every site Work alongside preparation, service and aftersales teams to keep the customer journey joined up Champion digital and self-serve buying, and bring your teams with you Bring fresh ideas from outside traditional car retail About you A genuine coach. You can show real examples of people you've developed and promoted A future thinker. Tech, AI and digital customer journeys excite you Commercially strong. You've owned the numbers across multiple sites or a region A multi-site leader. You're used to leading teams you don't see every day and managing your time on the road Based in the patch, within easy reach of County Durham, Greater Manchester and West Yorkshire Out of sector? Good. That's often exactly what they want. Strong backgrounds could include multi-site retail, senior contact centre operations, SaaS or digital sales leadership, or automotive, as long as you bring a modern, tech-led mindset. The package 55,000 to 65,000 basic, depending on experience Commission on top Company Car Senior regional leadership in a business that invests in its people Their own systems, so full training is provided This is a confidential search. We'll share the client's name once we've had an initial chat. Interested? Apply now or drop us a message for a no-pressure conversation. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database

Role: Finance Analyst Salary: Up to 60,000 DOE + benefits Location: Camden, London fully office based Hours: Mon-Fri I am looking to recruit an experienced Finance Analyst for a claims management client based in Camden. Providing accurate financial insight to management. You will be responsible for analysing financial and operational data, monitoring claims-related income and costs, supporting forecasting and budgeting. Working in partnership with Finance, Claims Operations, Data, Compliance and the leadership team. You will transfer financial information into clear and actionable business insight. Are you commercially minded and detail-oriented? Can you support the financial management and performance analysis of the team? Are you comfortable working with large volumes of transactions and data and identifying trends and anomalies? Key Responsibilities of the Finance Analyst: To analyse financial performance across claims volume and financial targets. Produce regular financial reports, MI and performance dashboards. Analyse revenue and cost performance by claim campaign, product and area. Support month-end and year-end financial reporting processes. Analyse high-volume claims transactions to identify financial trends, Monitor the financial impact of claim volumes. Support analysis of claims lifecycle performance and its financial impact. Identify unusual movements, duplicate transactions and potential leakage. Support the preparation of budgets, forecasts and financial models. Develop volume and revenue forecasts using performance and operational history. Carry out scenario and sensitivity analysis to support business planning. Work with operational teams to understand changes in claims volumes. Support business cases for process improvements and resource planning. Assist with audits when required. Ensure financial reporting is accurate and supported by appropriate documentation. Experience required for the Finance Analyst role: Experience in financial analysis, management accounting, commercial finance. Strong Excel skills. Experience analysing large datasets and high-volume transactions. Strong numerical and analytical skills. Ability to communicate financial information clearly to non-finance stakeholders. Ability to work to deadlines. Experience within claims management or financial services is advantageous. Experience with Power BI, SQL or large relational datasets. Please follow the link to apply for this Finance Analyst role based in Camden. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Car Sales Manager Gloucester £35,000 Basic Salary £60,000+ OTE (Uncapped) + Company Car Full Time Permanent 5-Day Week 1 in 4 Weekends Off Lead From the Front. Drive Performance. Own Your Store. Are you a proven Sales Manager who thrives in a fast-paced, high-volume sales environment? Do you love developing teams, exceeding targets and being at the heart of the action? We're recruiting for a Car Sales Manager to lead one of the UK's fastest-growing used car retail businesses. This is a hands-on leadership role where you'll take ownership of store performance, customer experience, profitability and team development. You'll lead a team of Sales Controllers and Sales Executives, drive results, coach performance and ensure every customer enjoys an exceptional buying experience. What You'll Be Doing as a Car Sales Manager Leading, motivating and developing a team of up to 14 sales executives and sales controllers Running daily team briefings and driving sales performance Coaching colleagues through one-to-ones, training and side-by-side support Managing finance deals, compliance and FCA standards Overseeing store operations and customer satisfaction Taking ownership of targets, profitability and customer experience scores Supporting customers through their buying journey and helping close deals when needed What We're Looking For as a Car Sales Manager At least 2 years' experience as a Car Sales Manager Strong track record of delivering sales results Experience managing and developing successful sales teams Knowledge of finance products such as PCP and HP Excellent communication and negotiation skills Full UK Driving Licence Must have car sales experience, particularly within used cars, independents or car supermarkets What's In It For You? £35,000 basic salary £60,000+ OTE with uncapped commission Company car and employee car scheme 5-day working week with 1 in 4 weekends off Birthday off 28 days holiday rising with service Health & wellbeing programme Career progression, training and mentoring Company events and referral programme Dealership opening hours: Monday to Thursday: 9am - 7pm Friday: 9am - 8pm Saturday: 9am - 6pm Sunday: 10am - 5pm (5-day working week, hours may vary slightly by store) Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database

Role: Customer Service Advisor Location: Leicester LE19 Contract: Temporary to perm Hours: Saturday, Sunday and Monday working- 08.30am-17.00pm. Salary: £13.28 hourly rate Saturdays & Sundays - Remote Monday's - In the office Checks: DBS, RTW and reference checks to be completed About the Role We're looking for enthusiastic and customer-focused individuals to join our busy quote team. As a Customer Service Advisor you'll be the first point of contact for our customers, handling outbound calls, also emails and text queries and providing excellent service with every interaction. Key Responsibilities of the Customer Service Advisor Making calls in a professional and friendly manner Resolving queries efficiently and accurately Providing product/service information to customers Logging details of calls into our system Escalating issues to the relevant department when necessary What We're Looking For for the role of Customer Service Advisor Strong communication skills, both verbal and written Ability to multitask and work under pressure Positive attitude and willingness to learn Basic IT skills and familiarity with call centre systems (training provided) Previous customer service experience is desirable but not essential Please follow the link to apply for this Customer Service Advisor role based in Leicester LE19 Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Role: Customer Experience Performance Manager Location: Hemel Hempstead (2 days office/3 days WFH) Salary: Up to 52,000 DOE + benefits Hours: 35 hours per week Mon-Fri (to business needs) Term: Permanent I am looking to recruit an experienced contact centre Customer Experience Performance Manager to join my client based in Hemel Hempstead on a permanent basis. Working closely with the Operations Managers, Team Leaders, Learning & Development and Customer Excellence/Insight team to drive the Customer Operations quality assurance, setting out clear standards, measures, governance and improvement. Responsible for monitoring operational output, driving data-informed improvements, and ensuring compliance with industry or regulatory standards. Do you have experience as a Customer Experience Performance Manager leading quality assurance, continuous improvement or business performance activity in a customer operations contact centre? Can you combine analysing and performance drivers to improve customer excellence? Role of the Customer Experience Performance Manager r: Provide clear performance and improvement reporting to stakeholders. Be the link between quality assurance, customer feedback, complaints, operational performance, workforce, process and system data, creating one coherent view of performance and improvement. Develop and maintain data dashboards and insight that translate complex data into clear trends, risks, priorities and recommended actions Design, prioritise and coordinate process improvements across the operation. Embed a culture of continuous improvement. Implement measures of success and benefit tracking so that the impact of improvements. Work with Team Leaders, operational managers and L&D team to define what good looks like and translate quality insight into coaching, learning and capability plans Ensure data, quality activity and improvement documentation are accurate, controlled and handled in line with company requirements. Please follow the link to apply for the Customer Experience Performance Manager role based in Hemel Hempstead. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.