CCA Recruitment Group

Training & Quality Assurance Manager Location: Wiltshire Salary: 40000 + benefits Contract Type: Full-time, Permanent About the Role We are looking for an experienced and passionate Training & Quality Assurance Manager to lead our learning, development and quality functions within our busy contact centre operation. Reporting to the Head of Operations, you will be responsible for designing and delivering engaging training programmes, managing quality assurance processes, and driving continuous improvement across customer interactions. You will play a critical role in ensuring our teams have the skills, knowledge and support needed to deliver exceptional customer experiences while meeting operational and regulatory standards. This is an exciting opportunity for a results-driven leader who is passionate about coaching, performance improvement and creating a culture of learning and excellence. Key Responsibilities of this Training & Quality Assurance Manager role Training & Development Design, develop and deliver onboarding and induction programmes for new starters. Create and implement ongoing training initiatives to support operational and business objectives. Conduct training needs analyses and identify knowledge and skills gaps. Develop coaching frameworks that drive colleague engagement and performance. Evaluate training effectiveness through performance metrics, feedback and quality outcomes. Maintain training materials, documentation and e-learning content. Quality Assurance Develop and manage the contact centre quality framework and scorecards. Lead a team of Quality Analysts and Trainers. Monitor calls, emails, webchat and other customer interactions to assess quality standards. Deliver regular feedback, coaching and development plans to improve performance. Analyse QA results and identify trends, risks and opportunities for improvement. Ensure compliance with company policies, regulatory requirements and customer service standards. Performance & Continuous Improvement Produce and present quality and training reports to senior stakeholders. Use customer feedback, quality insights and operational data to recommend improvements. Work closely with Operations, Workforce Planning and HR teams to support business objectives. Champion a culture of continuous learning, accountability and customer excellence. Support change initiatives and operational projects across the contact centre. About You for this Training & Quality Assurance Manager role Essential Skills & Experience Proven experience in a Training Manager, Learning & Development Manager, Quality Manager, or similar role within a contact centre environment. Strong understanding of contact centre quality monitoring and coaching methodologies. Experience designing and delivering training programmes for multi-channel customer service teams. Demonstrable experience managing and developing teams. Excellent communication, presentation and stakeholder management skills. Strong analytical skills with the ability to interpret performance data and identify trends. Experience using quality monitoring and contact centre reporting systems. Ability to manage multiple priorities in a fast-paced environment. CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Temporary Receptionist Location: Edinburgh, EH2 Job Type: Temporary Contract Duration: 25th August - 4th September Salary: 15.00 per hour Hours: Full-time, 37.5 hours per week, 8:30 - 17:00 daily Prior receptionist experience is needed for this role due to there being no training period. About the Role We are seeking a professional and friendly Temporary Receptionist to join our client's team in Edinburgh. This is an excellent opportunity for an organised individual with strong communication skills who enjoys providing exceptional customer service in a fast-paced office environment. As the first point of contact for visitors and callers, you will play a key role in creating a positive and professional impression of the organisation. Key Responsibilities Greeting visitors and directing them appropriately Answering and transferring incoming telephone calls Managing incoming and outgoing post and deliveries Booking meeting rooms and maintaining schedules Providing administrative support to various departments Handling emails and general enquiries professionally Maintaining a tidy and welcoming reception area Assisting with data entry and document management as required Requirements Previous reception experience Excellent verbal and written communication skills Professional and friendly manner Strong organisational skills and attention to detail Proficiency in Microsoft Office applications Ability to multitask and work independently Reliable, punctual, and adaptable Benefits Competitive pay Weekly pay options available Flexible temporary assignments Opportunity to gain experience with reputable organisations Supportive working environment How to Apply If you are a confident and organised individual looking for a temporary receptionist opportunity in Edinburgh, we would love to hear from you. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Salesforce Developer Location: Didsbury, Manchester Salary: 50,000- 55,000 per annum Working Hours: Monday-Friday, 9am-5pm Working Pattern: Hybrid, with a minimum of two days per week in the Manchester office Contract: Permanent The Opportunity We are currently recruiting for an experienced Salesforce Developer to join a small, ambitious and collaborative team based in Manchester. This is an excellent opportunity for a technically strong and hands-on Salesforce Developer to play an important role in the ongoing development, support and improvement of the Salesforce platform. You will work closely with stakeholders and technical teams to understand business requirements, design and develop solutions, and support the Salesforce platform throughout the full development lifecycle. The successful candidate will be someone who enjoys solving problems, working collaboratively and contributing ideas around continuous improvement. Key Responsibilities Meet with stakeholders to understand business, functional and technical requirements. Participate in application design, configuration, testing and deployment. Configure and customise the Salesforce platform. Develop and maintain Salesforce solutions using Apex, Visualforce and SOQL. Support CRM projects and wider systems integration. Develop and implement enhancements and new functionality. Investigate and resolve bugs and technical issues. Provide technical assistance and end-user troubleshooting. Participate in testing, training and documentation. Provide ongoing operational support for the Salesforce platform. Proactively identify opportunities for continuous improvement. Follow Salesforce and software development best practices. Work collaboratively within an Agile development environment. About You We are looking for someone with proven Salesforce development experience and a strong software engineering background. You will ideally have: Proven experience working on the Salesforce platform. Strong hands-on experience with Apex, Visualforce and SOQL. Previous experience working on CRM projects. Experience with complex business systems integration. Knowledge of object-oriented design patterns and development. Experience with relational databases and ETL tools. Experience working with Agile development methodologies. Knowledge of REST, JSON and XML web services. Strong problem-solving and analytical skills. Excellent written and verbal communication skills. Strong organisational skills and attention to detail. A proactive and collaborative approach. A willingness to go the extra mile when required. The ability to work effectively in a fast-paced, team-based environment. Eligibility to work in the UK. Why Apply? This is an opportunity to join a supportive and collaborative team where you can have a genuine impact on the development of the Salesforce environment. You will have the opportunity to work across development, integrations, stakeholder engagement, troubleshooting and continuous improvement, giving you a varied and hands-on role. The position offers a competitive salary of 50,000- 55,000, Monday-Friday working hours and a flexible hybrid arrangement, with only a minimum of two days per month required in the Manchester office. If you are an experienced Salesforce Developer looking for your next opportunity and have strong Apex, SOQL and Salesforce development experience, we would be keen to hear from you. Please apply today with your CV to be considered. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Role: Senior Claims Handler Location: Bristol (BS32) Hybrid Working: 2 days office 3 days home Hours: Monday-Friday 09:00am-17:00pm Salary: Up to 35,000 DOE+ bonus + great benefits This is an exciting opportunity for an experienced Senior Claims Handler to join my client, as their claims team is growing. Working as part of a team of 8 the role is hybrid working based in Bristol. Do you have experience working in Insurance Claims? Ideally looking after legal expenses Have you worked within Personal Injury, Employment, Property or Consumer insurance claims? Are you highly organised, detail-focused and do you enjoy managing cases from start to finish? You'll be responsible for managing legal expenses insurance claims from initial assessment through to conclusion, ensuring customers receive an exceptional service while maintaining compliance with regulatory requirements, policy terms, and internal procedures. You'll work closely with clients, solicitors, insurers, brokers, and corporate partners, playing a key role in delivering a high-quality claims service and supporting the continued success of our Legal Services operation. Do you have excellent communication skills, a professional telephone manner and the ability to manage competing priorities within a fast-paced environment. The Role as a Senior Claims Handler You will be responsible for managing claims from initial notification through to conclusion, ensuring all claims are handled efficiently, accurately and in line with regulatory and company requirements. As well as Provide guidance and support to Claim Handlers where necessary to assist in the smooth running of the department. Working closely with the team, customers, solicitors and key stakeholders, you'll play a vital role in delivering an outstanding claims experience while protecting both client and business interests. Key Responsibilities of the Senior Claims Handler Review and assess legal expenses insurance claims to ensure they meet policy criteria. Refer eligible claims to panel solicitors in accordance with policy terms. Agreeing the appointment of solicitors and authorising initial indemnity limits. Decline claims where policy conditions are not met. Manage customer expectations throughout the claims journey, providing clear guidance on processes and timescales. Review client documentation and identify any additional information required to progress claim assessments. Maintain technical knowledge by taking ownership of continual professional development. Provide accurate policy guidance and support to clients, colleagues, corporate partners and solicitors. Build and maintain strong working relationships with the team, clients, panel solicitors and corporate partners. Ensure authorised costs and claim accruals are updated accurately to reflect risk exposure. Manage billing processes across legal expenses insurance products, including reconciliation of data and timely payment processing. Review invoices received and challenge costs where appropriate. Ensure all activities are completed in line with internal procedures, company policies and regulatory requirements. About You Previous experience within legal expenses insurance products for home or motor insurance would be advantageous, but is not essential, as full training will be provided. Do you have: Strong organisational skills and the ability to manage your own workload with minimal supervision. Excellent written and verbal communication skills. A professional and confident telephone manner. Good IT skills, including Microsoft Office applications. An understanding of Data Protection regulations and general compliance requirements. The ability to work effectively as part of a team whilst also using your own initiative. Experience working to deadlines within a regulated environment. Commercial awareness and sound decision-making skills. A minimum of 6 months' experience within a regulated claims environment is desirable. The role offers a great salary and company bonus scheme + Hybrid working (2 days office / 3 days home) Share Scheme Car Scheme 25 Days Holiday plus Bank Holidays Pension Scheme Life Insurance Retail Discount Portal offering savings with thousands of retailers Please follow the link for this Senior Claims Handler role based in Bristol . Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Insurance Claims Handler - Legal Expenses Insurance Bristol (BS32) Hybrid Working: 2 days office / 3 days home Monday to Friday, 9:00am - 5:00pm 27,000 + Bonus + Excellent Benefits Join a Growing Legal Services Team An exciting opportunity has arisen for a Claims Handler to join a growing Legal Services team based in Bristol (BS32) We're keen to hear from individuals with experience within an insurance claims environment, although applications from candidates across other insurance disciplines will also be considered. This role is ideally suited to someone who is highly organised, detail-focused and enjoys managing cases from start to finish. You'll need excellent communication skills, a professional telephone manner and the ability to manage competing priorities within a fast-paced environment. The Role As a Legal Expenses Insurance Claims Handler , you will be responsible for managing claims from initial notification through to conclusion, ensuring all claims are handled efficiently, accurately and in line with regulatory and company requirements. Working closely with customers, solicitors and key stakeholders, you'll play a vital role in delivering an outstanding claims experience while protecting both client and business interests. Key Responsibilities Review and assess legal expenses insurance claims to ensure they meet policy criteria. Refer eligible claims to panel solicitors in accordance with policy terms. Decline claims where policy conditions are not met. Manage customer expectations throughout the claims journey, providing clear guidance on processes and timescales. Review client documentation and identify any additional information required to progress claim assessments. Provide accurate policy guidance and support to clients, colleagues, corporate partners and solicitors. Build and maintain strong working relationships with clients, panel solicitors and corporate partners. Ensure authorised costs and claim accruals are updated accurately to reflect risk exposure. Manage billing processes across legal expenses insurance products, including reconciliation of data and timely payment processing. Review invoices received and challenge costs where appropriate. Ensure all activities are completed in line with internal procedures, company policies and regulatory requirements. About You Previous experience within legal expenses insurance products for home or motor insurance would be advantageous, but is not essential, as full training will be provided. To succeed in this role, you'll have: Strong organisational skills and the ability to manage your own workload with minimal supervision. Excellent written and verbal communication skills. A professional and confident telephone manner. Good IT skills, including Microsoft Office applications. An understanding of Data Protection regulations and general compliance requirements. The ability to work effectively as part of a team whilst also using your own initiative. Experience working to deadlines within a regulated environment. Commercial awareness and sound decision-making skills. A minimum of 6 months' experience within a regulated claims environment is desirable. What's In It For You? Alongside a competitive salary and bonus scheme, you'll benefit from: ? Hybrid working (2 days office / 3 days home) ? Share Scheme ? Car Scheme ? 25 Days Holiday plus Bank Holidays ? Pension Scheme ? Life Insurance ? Retail Discount Portal offering savings with thousands of retailers Apply Today If you're looking to develop your insurance claims career within a supportive and organisation, we'd love to hear from you. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Role: Contact Centre Advisor Location: Hemel Hempstead (hybrid 2 days office/3 days home after successfully completing training period - 8 weeks) Contract: Permanent, Full Time (35 hours per week) Salary: 26,542.00 (salary increases after probationary period (4 months) + again up to 28,336 after 1 year service) + great benefits Shift patterns between 8am - 6pm Monday to Friday Start Date: 10th August This is an exciting opportunity for an experienced Contact Centre Advisor to join my Hemel Hempstead based client. Do you have experience working in a contact centre team who speak to existing customers? Are you organised and can work to deadlines? Are you naturally inquisitive and enjoy investigating? Role Responsibilities of the Contact Centre Advisor Manage Customer expectations and develop relationships with key stakeholders Talking to customers about their contract and getting an understanding of next steps Manage and coordinate customer interaction, in line with agreed processes and SLAs. Effectively manage the customer experience to ensure that issues are resolved efficiently. Promote the brand at all times by providing a customer centric experience. Escalate complex issues and queries to Manager. Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs. Maintain the consistency and accuracy of all data input into department databases. Build knowledge of customers. Prepare and produce management information as required. Continually look for ways of improving agreed departmental KPIs to enhance the customer experience. Key Skills and Experience for this Senior Customer Service Advisor Previous experience of using company systems Previous experience of working with customer facing teams or in a customer services environment Demonstrable specialised knowledge/skills in a customer contact area Ability to plan and prioritise multiple activities Is aware of the commercial impact of own decisions/actions Good problem-solving skills with experience of resolving complex problems Experience in customer services excellence, with a clear focus on providing excellent customer service to clients and stakeholders Experience in working collaboratively with internal and external teams The role also includes some great benefits: 4 x Salary Life Insurance Pension Scheme up to 8% employer contribution 33 days holiday which includes bank holidays Day off for birthday 24/7 GP Access BUPA Private healthcare for the employee and their immediate family BUPA Wellbeing Cash Plan Voluntary Dental Plans Cycle to work scheme Rental Deposit Loan Scheme Tea, coffee and fruit in the office Modern working environment with flexible working arrangements Events, summer barbeques, Christmas parties, regular pizza lunches etc Reward Gateway discount scheme Please follow the link to apply for this Contact Centre Advisor role based in Hemel Hempstead. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Role: Head of Retention Location: Altrincham (hybrid working 3 days office/2 days home) Salary: Up to 70,000 + bonus + benefits Hours: 37.5 hours per week This is a new and exciting role as my client's team is growing for a Head of Retention. To drive a strong commercial culture where customer conversation is treated as an opportunity to retain, renew or protect value. You will take ownership of the retention function. Looking after customer retention performance, renewal growth and churn reduction. Reporting directly to the Customer Value Director. Are you a commercial thinker with experience leading a telesales or contact centre team? Do you have a clear understanding of subscription management and customer lifecycle? Can you drive performance and motivation of your team? The role is responsible for translating customer value, lifecycle and churn strategy into day-to-day operational execution, ensuring the Retention Telesales team is commercially focused, data-led, highly motivated and performance-driven. Are you hands-on with experience working fast paced and able to turn insight into targeted activity that improves save rates, renewal performance, customer value and base growth. This is more than a contact centre management role. Responsibilities of the Head of Retention: Own day-to-day delivery of retention, renewal and save performance across the Retention team. Set clear targets for save rate, renewal volume, answer rate, conversion, outbound productivity, deal quality and customer value protection. Work closely with the Customer Value Director to translate retention and CVM strategy into clear operational plans. Monitor performance against targets and drive action where results are behind expectation. Lead, support and develop Retention Team Managers and Senior Advisors. Identify capability gaps and implement team coaching plans to improve save rate, negotiation quality and renewal conversion. Build a motivated, resilient and sales-focused team culture. Set clear standards around professionalism, customer handling, negotiation, objection handling and follow-up ownership. Use data and behavioural insight to identify churn risks within the customer base Work with analytics, CX, finance, marketing and operational teams to understand the drivers of churn, suspension, cancellation and non-renewal. Use performance data to understand what is working, what is not, and where action is needed. Experience Required for this Head of Retention role: Experience leading telesales, retention or outbound contact centre teams. Proven ability to manage sales or retention performance through targets, coaching and structured performance management. Strong commercial awareness and understanding of customer value, churn, renewals and base growth. Data-led and analytically confident, with the ability to interpret performance data and turn insight into action. Experience setting goals, managing KPIs and improving conversion performance. Strong people leadership skills, including coaching, motivation, accountability and manager development. Comfortable working hands-on in a growing or changing business. Strong understanding of customer conversations, objection handling, negotiation and save activity. Ability to work cross-functionally with insight, marketing, finance, customer service and operations. Confident communicating with senior stakeholders and presenting clear recommendations. Please follow the link to apply for this Head of Retention role based in Altrincham. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Dutch Speaking Customer Service Advisor Are you fluent in Dutch and English and looking for a customer service role with a genuine work-life balance? I'm currently recruiting for a Dutch Speaking Customer Service Advisor to join a leading travel business based in Edinburgh City Centre . What's on offer? Salary: 26,800 + 1,000 annual language bonus Hours: Monday to Friday, 8:00am - 4:30pm (no evenings or weekends!) Location: Edinburgh City Centre - just a 10-minute walk from the train station The Role You'll be supporting travel customers across phone, live chat and email , taking ownership of each query from start to finish. Working as part of a supportive, high-performing team, you'll help deliver an outstanding customer experience while working towards key performance measures such as Customer Satisfaction (CSAT), Quality Assurance (QA) and Average Handling Time (AHT). What We're Looking For Fluent in Dutch and English (spoken and written) Previous customer service or contact centre experience Strong communication and problem-solving skills Comfortable multitasking across multiple systems Passionate about delivering exceptional customer experiences Benefits 26,800 salary plus 1,000 language bonus Monday to Friday working pattern Generous annual leave Performance-related bonuses Travel perks and discounts Hybrid working opportunities (performance-based) Excellent training and genuine career progression If you're looking for a role that combines customer service, languages and career development-without weekend shifts-I'd love to hear from you. Apply today or send me a message for more information. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Call Centre Team Leader Location: Salisbury Salary: 32000 per annum + Bonus Job Type: Full-Time, Permanent About the Role We are looking for an enthusiastic and experienced Call Centre Team Leader to join our growing customer operations team. This is an exciting opportunity for a motivated leader who is passionate about delivering outstanding customer service, developing high-performing teams, and driving operational excellence. As a Team Leader, you will be responsible for managing a team of customer service advisors, ensuring performance targets are achieved, and creating a positive and engaging working environment. Key Responsibilities Lead, motivate and develop a team of customer service advisors. Conduct regular one-to-one meetings, coaching sessions and performance reviews. Monitor KPIs including quality, productivity, customer satisfaction and attendance. Support recruitment, onboarding and training of new team members. Handle escalated customer queries and complaints professionally. Ensure compliance with company policies, procedures and regulatory requirements. Analyse performance data and identify opportunities for improvement. Drive employee engagement and contribute to a positive team culture. Collaborate with other departments to improve customer experience and operational efficiency. About You The ideal candidate will have: Previous experience in a Team Leader, Supervisor or similar leadership role within a call centre or customer service environment. Strong people management and coaching skills. Excellent communication and interpersonal abilities. Experience managing performance against targets and KPIs. Strong problem-solving and decision-making skills. Good organisational and time management capabilities. Proficiency with CRM systems and Microsoft Office applications. A positive, proactive and customer-focused approach. CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Call Centre Manager Location: South Manchester Salary: 65000 - 77000 per annum + Bonus Job Type: Full-Time, Permanent About the Role We are seeking an experienced and driven Call Centre Manager to lead our customer operations team and deliver an outstanding customer experience. This is an exciting opportunity for a results-oriented leader with a strong background in contact centre management. You will be responsible for overseeing day-to-day operations, driving performance, developing managers and team leaders, and ensuring service excellence across all customer interactions. The successful candidate will have a passion for people leadership, operational efficiency, and continuous improvement. Key Responsibilities Lead and manage the overall performance of the contact centre operation. Develop, coach, and support Team Leaders and frontline advisors. Drive achievement of key performance indicators including service levels, quality, productivity, customer satisfaction, and employee engagement. Monitor and analyse operational performance data to identify trends and improvement opportunities. Manage workforce planning to ensure effective resource allocation and service delivery. Oversee recruitment, onboarding, training, and retention initiatives. Handle escalated customer issues and support effective complaint resolution. Ensure compliance with company policies, industry regulations, and data protection requirements. Build and maintain a positive, high-performing, customer-focused culture. Collaborate with senior leadership to implement strategic objectives and operational improvements. Manage departmental budgets and ensure cost-effective operations. Lead continuous improvement projects to enhance customer and employee experiences. About You To succeed in this role, you will have: Essential Previous experience as a Call Centre Manager, Contact Centre Manager, Operations Manager, or similar leadership role. Proven experience managing large customer service teams. Strong understanding of contact centre KPIs and performance management. Excellent leadership, coaching, and people development skills. Experience driving employee engagement and creating high-performing teams. Strong analytical and problem-solving abilities. Exceptional communication and stakeholder management skills. Experience using CRM and contact centre management systems. Strong organisational and planning capabilities. Desirable Experience managing hybrid or multi-site teams. Customer service or leadership qualifications. Experience within regulated industries. Knowledge of workforce management and quality assurance processes.

Dutch Customer Service Advisor Location: Edinburgh Salary: 26,800 per annum + Monthly Commission Hours: Monday to Friday, 8:00am - 4:30pm Our client is currently recruiting for a Dutch Customer Service Advisor to join their growing team in Edinburgh. This is an exciting opportunity to build a long-term career within a fast-paced travel environment, delivering outstanding support to customers across multiple channels while being rewarded with a competitive salary and monthly commission. The Role As a Dutch Customer Service Advisor , you will manage a high volume of customer enquiries via telephone, live chat, and email. Working within a busy customer service environment, you will take full ownership of travel-related queries, resolving issues from start to finish while delivering an exceptional customer experience. Key Responsibilities Manage a high volume of customer contacts across phone, live chat, and email while maintaining excellent service standards. Take ownership of customer enquiries and resolve travel-related issues efficiently from start to finish. Work collaboratively within a high-performing team to achieve shared goals and service objectives. Meet and exceed key performance indicators including Customer Satisfaction (CSAT), Quality Assurance (QA), and Average Handling Time (AHT). Stay up to date with company policies, procedures, and travel product updates. Identify opportunities for process improvements and share feedback with the wider team. Represent the company's values and professionalism in every customer interaction. Maintain excellent attendance, punctuality, and schedule adherence. About You You are passionate about delivering exceptional customer service and enjoy solving problems while creating positive experiences for every customer. You build rapport quickly, remain calm under pressure, and communicate confidently across multiple channels. As a successful Dutch Customer Service Advisor , you are motivated by achieving targets, take ownership of your performance, and consistently deliver high-quality customer service. You thrive in a fast-paced, KPI-driven environment and can confidently manage multiple systems and conversations simultaneously. You value teamwork, reliability, and continuous development, embracing feedback and coaching to grow your career as a Dutch Customer Service Advisor . Skills & Experience Previous customer service experience, ideally within a contact centre or call centre environment. Fluent in both Dutch and English (written and spoken). Excellent communication and problem-solving skills. Strong multitasking ability with accurate typing skills. Confident using multiple computer systems and learning new platforms quickly. Calm and professional approach when handling challenging customer situations. Proven ability to achieve KPIs and performance targets. Adaptable, motivated, and eager to learn. Travel or tourism industry experience is desirable but not essential. Benefits Our client offers a fantastic benefits package designed to reward performance and support employee wellbeing, including: Competitive salary of 26,800 per annum . Monthly commission based on performance. 33 days annual leave, including bank holidays. Additional leave for parents/guardians plus long-service leave after 10 years. Annual travel credits to put towards your next adventure. Employee referral bonus scheme. Health cashback plan covering dental, optical, physiotherapy and more. Employee Assistance Programme. Enhanced sick pay. Enhanced maternity, paternity, and adoption policies. Life insurance (4x annual salary). Hybrid working opportunities (subject to performance). Free on-site gym or discounted gym memberships. Ongoing training and genuine career progression opportunities. Birthday and long-service celebrations. Regular team events, recognition programmes, and social activities. Apply Today If you're a motivated bilingual professional looking to join a successful and growing travel business, we'd love to hear from you. Apply today and take the next step in your customer service career. centre and customer service Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Role: Call Centre Team Leader Location: Vauxhall London Salary: 33,000 & full benefits package Are you looking for a company that rewards you? A growing company that has a clear progression path? Do you enjoy managing people but miss talking to customers? This role combines both and you will be rewarded for your efforts The role of the Call Centre Team Leader Accountabilities & Deliverables of this Call Centre Team Leader Role requirements of a Call Centre Team Leader Leading the team to achieve target and hit SLA/KPIs. You will train, coach and mentor your team enabling them to meet targets whilst delivering exceptional customer service to customers. Ability to lead by example with high levels of customer service and closing skills. Constantly improves own and teams performance - lifts the performance of the team through effective documentation/driving performance and detailing employees improvement through development files. Sets plan for the week/month ahead based on current issues and analyses of previous week/month stats. Delivers weekly plans at health check meetings, through daily performance reviews and the delivery of work set by Call Manager. Utilises Coaching in 121s Ensures the relevant time is spent on employees' and Team's development, constantly reviews the performance of individuals, ensuring effective coaching is being conducted that relates to previous coaching sessions and is moving forward. Delivers documentation based on constant coaching and improvement of their team All paperwork is clear, concise, and legible with all areas completed for review by Senior Management. Personal Attributes of a Call Centre Team Leader Good understanding of telephony systems. Excellent communication skills - effective coaching skills; to have the ability to build relationships & can motivate employees. Extensive knowledge of Microsoft packages. Strong commercial awareness Proactive and decisive approach to problem solving. Strong organisational aptitude and proven time management skills. Please apply online for an immediate interview for this Contact Centre Team Leader role! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

French Speaking Contact Centre Advisor Salary: 28,957 per annum + monthly financial incentives including lunch card worth 2,772 per annum and an impressive range of premium benefits Hours: Shifts operate between 07:00 and 22:00, Monday to Sunday . Prime Central London location Luxury Hospitality Brand High-End Clientele Are you a fluent French speaker with a passion for delivering exceptional service? Join a world-renowned luxury hospitality business , trusted by high?net?worth individuals across the globe, as a French Speaking Contact Centre Advisor within their corporate contact centre team. This is your chance to represent a prestigious brand known for excellence, personal service, and unforgettable guest experiences. Why You'll Love This Role As a French Speaking Contact Centre Advisor, you'll be part of a high-performing team dedicated to supporting clients with bookings and bespoke enquiries. Working in a professional, fast-paced contact centre environment , you'll be the first point of contact for VIP clients seeking a seamless, luxury hospitality experiences. What You'll Be Doing Every day brings something new. In this role, you will: Handle incoming telephone and email enquiries from clients Process bookings accurately while delivering exceptional service tailored to client needs Provide expert knowledge and guidance to clients Liaise with internal departments to manage special requests and ensure a flawless client journey Work in a fast-paced, dynamic contact centre environment where multitasking and prioritisation are key Embody the brand's core values Who we're looking for A native French speaker or fluent in French, both written and verbal You must also be fluent in written and verbal English Have the ability to deliver exceptional service with warmth, charm, and professionalism Can thrive in a high-performance contact centre environment Be adaptable, organised, and passionate about providing luxury client experiences Ideally you should be used to working for a luxury brand with high net worth individuals Apply today and become part of something exceptional. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Role: Litigation Officer (Debt Recovery) Location: Sale, Manchester with travel (office 2 days/home 3 days) Hours: 37.5 per week Mon-Fri Salary: up to 39,000 DOE + 10% bonus + benefits I am looking to recruit an experienced Litigation Officer for a client based in Sale, Manchester and the role with involve some travel. Ideally you will hold a law degree or the equivalent. Have you previously worked within debt recovery? Have you managed multiple legal actions cases? As a Litigation Officer for my client, you will manage the execution of legal actions for the collection of overdue customer balances. You will be responsible for initiating legal proceedings against customers who have failed to settle outstanding debts, managing cases from initiation to successful resolution. The Litigation Officer will: Work to deadlines and manage cases . Keep accurate records of litigation cases, including communications, legal filings, and court orders. Prepare documents and draft and file legal documents, including complaints, motions, summons, and other court filings. Assess accounts that have reached the litigation/vacant process and enforcement action, ensuring only viable cases are pursued to a final hearing. Start legal proceedings against customers with overdue balances, ensuring compliance with legal and regulatory guidelines. Work with Solicitors to prepare detailed witness statements for positive outcomes at final hearings. Manage risks on legal cases associated with litigation efforts, including potential liabilities and cost-effectiveness. Your Litigation Officer experience: Previous experience in litigation and court attendance, with a focus on debt collection. Strong knowledge of debt recovery litigation processes, legal filing procedures, and courtroom protocols. Experience managing debt collection cases through the full litigation cycle, from initiation to judgement. Experience in a collection's environment, specifically with large customer bases or commercial accounts. In-depth knowledge of legal processes impacting debt collection, including litigation and enforcement across England or Scotland. Understanding of regulatory requirements organisations. Experience using Customer CRM and/or Lead Management systems. Please follow the link to apply for this Litigation Officer role based in Sale.

Health & Safety Director Location: Salisbury/London Package: 100,000 - 110,000 + Bonus + Benefits The Opportunity We are seeking an experienced and commercially minded Health & Safety Director to lead and evolve the health, safety and compliance function within a growing residential services business. This is a strategic leadership role requiring a strong blend of operational credibility, systems thinking and stakeholder management. We are looking for an individual who can build best-in-class safety processes, create a positive safety culture and act as a trusted adviser to both senior leadership and clients. While experience within residential property is highly desirable, we are equally interested in candidates from FM, property services, maintenance, utilities, infrastructure, construction support services or other operationally focused businesses where health and safety is an integral part of service delivery. Key Responsibilities Develop and implement the organisation's health, safety and compliance strategy. Lead the continuous improvement of health and safety management systems, policies, processes and reporting frameworks. Ensure compliance with all relevant legislation, regulations and industry standards. Drive a proactive safety culture across a geographically dispersed operational workforce. Provide strategic advice and guidance to the Executive Leadership Team and Board. Lead, coach and develop a high-performing health and safety team. Establish meaningful KPIs, metrics and governance processes to monitor performance and drive accountability. Oversee audits, inspections, investigations and corrective action programmes. Build strong relationships with clients and external stakeholders, representing the business as the senior health and safety lead. Support operational leaders in balancing commercial objectives with effective risk management. Lead on major incident management and ensure lessons learned are embedded across the organisation. Identify opportunities to leverage technology, systems and data to improve safety performance and operational effectiveness. About You We are looking for a strategic and influential leader who combines technical excellence with strong commercial awareness. You will likely bring: Significant senior leadership experience within health and safety. Experience operating within residential, facilities management, property services or similar multi-site service environments. A proven track record of designing, implementing and improving health and safety systems and processes. Strong understanding of governance, risk management and regulatory compliance. Experience leading and developing teams across multiple locations. The ability to operate effectively at both strategic and operational levels. Excellent stakeholder management and communication skills. Demonstrable experience working directly with clients, customers and senior external stakeholders. Experience presenting to Boards and Executive leadership teams. A data-driven and continuous improvement mindset. Qualifications NEBOSH Diploma (or equivalent) essential. Chartered Membership of IOSH (CMIOSH) preferred. Relevant degree or professional qualification desirable. Why Join? This is an opportunity to shape and influence the health and safety agenda of a growing organisation where safety is fundamental to service delivery. You will have genuine executive exposure, the ability to drive meaningful change and the platform to build a best-in-class safety function that supports both operational excellence and business growth. If you are a strategic health and safety leader with strong systems capability, excellent people leadership skills and the confidence to engage with clients and executives alike, we'd welcome a conversation. CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Role: Call Centre Team Leader Location: Wythenshawe (office based) Term: Full Time, Permanent Contract: 40 hours per week Mon-Sun rotating shifts Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends Salary: £30,000 DOE + benefits CCA Recruitment are excited to be recruiting for a Call Centre Team Leader to join a client based in Wythenshawe M22. The ideal candidate will be someone who can inspire and motivate a team of contact centre professionals supporting ambition and building on motivation. The ability to identify training needs to improve performance and most importantly to have a solid understanding of contact centre methodologies which you can draw on to coach and develop your team. This will be a role that delivers growth through improved skills and behaviours of the team. Role duties of the Call Centre Team Leader Build and deliver success plans for the team Evaluate performance throughout the shift and current period to identify improvements and develop/deliver plans to achieve all objectives and KPI's Continually assess the skill levels of the team, implementing remedial plans to enable success Support personal development planning Inspire teams with creative engagement and effective use of leadership tools to influence performance and create a high energy and motivated work environment Individual coaching sessions for excellence Identify and address barriers to success with individuals and the collective team Collate and track analysis of effectiveness, customer experience and skill levels. Present back tracking to plan, further initiatives to achieve. Contribute to operational action plans and initiatives including process and system improvements Articulate in providing reporting and analysis of the teams performance Effective management of competencies for both self and the team Deliver a fantastic customer experience through all interactions from self and the team Experience required for this Call Centre Team Leader Evidence leading a contact centre team to success Experience of delivering against against metrics Experience of positively influencing growth and improvement with individuals Experience of different sales and coaching methodology Attention to detail Proven track record of analytical and reporting skills Excellent time and task management Please follow the link to apply for this Call Centre Team Leader role based in Wythenshawe. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Role: Legal Advisor Location: Bristol Salary: Up to £28,000 per annum plus benefits Full Time Permanent - 35 hours per week Mon-Fri , No weekends or Bank Holidays CCA Recruitment Group are delighted to be partnered with a market leading brand who are recruiting for multiple Legal Advisor roles, to be based at their state-of-the-art offices in Bristol. This operation provides legal advice and legal expenses insurance services to millions of high-profile corporate customers. This is an inbound operation providing support and advice on a range of matter including employment issues, consumer rights, property disputes and personal injury. Must have undergrad or postgrad qualifications in Law. The Legal Advisor role Driving for positive resolutions over the phone with customers, including policy application and guidance on all products. Providing high quality legal advice on a range of legal matters, predominantly through the telephone legal advice line. Working within agreed service levels and quality standards. Liaising with internal and external stakeholders to ensure customer satisfaction. Keeping up to date with relevant legislation and case law. The Person Minimum qualification of LLB (or equivalent) Excellent communication skills (both verbal and written) A customer-focused approach The ability to work independently and as part of a team This is a fantastic opportunity for a Legal Advisor to further their career and develop within a company that will support your goals and career ambitions. Please apply for the Legal Advisor today with your CV for further consideration. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Customer Success Manager Bournemouth Hybrid (3 Days Office / 2 Days Home) 30,000+ Commission Realistic OTE 52,000 Monday to Friday, 09:00 - 17:30 Are you a commercially minded customer-facing professional who thrives in a fast-paced, target-driven environment? Do you enjoy building relationships, helping customers achieve results, and identifying opportunities for growth? You'll manage a portfolio of existing customers and so this is a high-activity role where success comes from building strong customer relationships through regular phone and video engagement. You'll help customers maximise value from the platform while driving retention, identifying commercial opportunities, and contributing to overall business growth. The Role as a Customer Success Manager As a Customer Success Manager, you'll take ownership of a portfolio of over 200 subscribers, working closely with both users and decision-makers to ensure they achieve their goals. You'll be responsible for delivering a high volume of quality customer interactions, helping clients embed the systems into their daily workflows and get the most from their subscription. Alongside customer success activities, you'll play an important commercial role by supporting contract renewals and identifying upsell and cross-sell opportunities, with strong performance rewarded through our commission scheme. Key Responsibilities of a Customer Success Manager Manage a portfolio of 200+ customers, developing strong relationships across multiple stakeholders. Conduct regular outbound calls and online meetings to understand customer objectives, challenges, and opportunities. Demonstrate how you can help customers target projects, track opportunities, and stay ahead of competitors. Deliver engaging online training sessions and platform demonstrations. Maintain a high volume of weekly customer touchpoints across phone, email, and video channels. Monitor customer usage, engagement levels, and satisfaction to proactively identify and mitigate renewal risks. Create focused account plans with clear actions, timelines, and measurable goals. Lead value-driven commercial conversations to uncover upsell and cross-sell opportunities and pass qualified leads to the Account Management team. Maintain accurate records and activity tracking within Salesforce and other internal systems. Share customer insights and feedback with Sales, Product, Marketing, Content, and Finance teams to support continuous improvement. About You We're looking for someone who enjoys working towards clear goals and is motivated by delivering strong results for both customers and the business. You may already be working in Customer Success or Account Management, or perhaps you're ready to step up from a BDR, SDR, telesales, or inside sales role. You'll Have: Experience in customer success, account management, inside sales, telesales, or a similar customer-facing position. Confidence communicating with customers over the phone and via video meetings. Strong presentation skills and the ability to handle questions and objections professionally. A good understanding of SaaS or subscription-based businesses, including the importance of onboarding, engagement, retention, and renewals. Experience using CRM systems, ideally Salesforce. Strong organisational skills with excellent attention to detail. Commercial awareness and the confidence to identify growth opportunities without being overly sales-focused. A resilient and proactive approach, with the ability to manage a busy portfolio and work at pace. Desirable: Experience within the construction sector. Experience selling to construction businesses or building product suppliers. What's on Offer? Competitive basic salary plus commission. Realistic on-target earnings of 52,000 . Hybrid working model: 3 days in the Bournemouth office, 2 days from home . Clear performance targets and genuine earning potential. Opportunity to join an established market-leading business with strong growth ambitions. Collaborative, supportive team environment with ongoing development opportunities. If you're passionate about customer success, enjoy building relationships, and want a role where your efforts directly influence customer outcomes and business growth, we'd love to hear from you. CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Head of Health & Safety Location: Salisbury/London Package: 70,000 - 80,000 + Bonus + Benefits The Opportunity We are seeking an experienced and commercially minded Head of Health & Safety to lead and evolve the health, safety and compliance function within a growing residential services business. This is a strategic leadership role requiring a strong blend of operational credibility, systems thinking and stakeholder management. We are looking for an individual who can build best-in-class safety processes, create a positive safety culture and act as a trusted adviser to both senior leadership and clients. While experience within residential property is highly desirable, we are equally interested in candidates from FM, property services, maintenance, utilities, infrastructure, construction support services or other operationally focused businesses where health and safety is an integral part of service delivery. Key Responsibilities of this Head of Health & Safety Develop and implement the organisation's health, safety and compliance strategy. Lead the continuous improvement of health and safety management systems, policies, processes and reporting frameworks. Ensure compliance with all relevant legislation, regulations and industry standards. Drive a proactive safety culture across a geographically dispersed operational workforce. Provide strategic advice and guidance to the Executive Leadership Team and Board. Lead, coach and develop a high-performing health and safety team. Establish meaningful KPIs, metrics and governance processes to monitor performance and drive accountability. Oversee audits, inspections, investigations and corrective action programmes. Build strong relationships with clients and external stakeholders, representing the business as the senior health and safety lead. Support operational leaders in balancing commercial objectives with effective risk management. Lead on major incident management and ensure lessons learned are embedded across the organisation. Identify opportunities to leverage technology, systems and data to improve safety performance and operational effectiveness. About You We are looking for a strategic and influential leader who combines technical excellence with strong commercial awareness. You will likely bring: Senior leadership experience within health and safety. Experience operating within residential, facilities management, property services or similar multi-site service environments. A proven track record of designing, implementing and improving health and safety systems and processes. Strong understanding of governance, risk management and regulatory compliance. Experience leading and developing teams across multiple locations. The ability to operate effectively at both strategic and operational levels. Excellent stakeholder management and communication skills. Demonstrable experience working directly with clients, customers and senior external stakeholders. Experience presenting to Boards and Executive leadership teams. A data-driven and continuous improvement mindset. CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Customer Sales Advisor - Remote Industry: Outbound Sales Job Type: Permanent Location: England Salary: GBP 24,500 per annum' Bonus: Earn an average of 700+ per month in performance-based bonuses! Equipment: Provided What's in It for You? Competitive Pay: Basic 24,500 with amazing commission potential-your earning power is in your hands! Bonus Potential : Earn an average of 700+ per month in performance-based bonuses! Additional Perks: Benefit from exclusive campaign rewards and incentives regularly. Top-Notch Training: Our engaging two-week training program will give you all the tools and skills you need to succeed-right from day one! Total Flexibility: Work from the comfort of your home! All you need is a solid internet connection and a quiet space to thrive. Your Working Hours: Mon - Thur: 10:30 AM - 7:00 PM Fri: 9:00 AM - 5:30 PM ( Kick off your weekend with an early finish !) Ready to Sparkle in Sales? Join Us as an Outbound Sales Advisor! ? Are you an ambitious, results-driven individual with at least 12 months of targeted sales experience in the last 2 years? Do you have a natural gift for connecting with people and a passion for sales? Are you eager to make a difference while helping others protect their home appliances? If you're ready to shine, this role is your perfect opportunity to take your sales career to the next level! Here's What You'll Be Doing: Reach Out & Connect: Make a real impact by reaching out to customers and ensuring their appliances are fully protected-your calls will matter! Sell Smarter, Not Harder: Use your skills to match customers with the perfect products and upsell solutions that enhance their lives. Build Lasting Relationships: Go beyond the sale-get to know your customers' needs and offer them peace of mind, knowing their appliances are covered. Find the Perfect Fit: Help customers choose the protection plans that give them the most value and security-because everyone deserves the best! What We're Looking For : Sales Star: If you have a proven track record of hitting targets and making an impact, you're our kind of person! Independent Worker: Experience working remotely is a huge bonus. We value your ability to thrive in a home-office environment. Communication Champ: You build rapport effortlessly and know how to make customers feel truly valued. Detail-Oriented: You pride yourself on accuracy and getting things right the first time. Cool Under Pressure: You're at your best when things get fast-paced and dynamic-no sweat for you! Sound like you? If you're ready to embark on a rewarding career in sales and make a difference, apply now and Join our sparkling team today! ? Let's make your next adventure in sales a success! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.