CCA Recruitment Group

Boost Your Career in Sales in 2026! Looking for a fully remote position within sales? Location: Remote Working - Home Based (WFH) Contract: Permanent, Full Time Salary: 24,500 base salary & up to 700+ bonus per month on average Hours: 37.5 per week Shifts: Outbound roles - Monday - Friday, shifts between opening hours of 9.30am - 7pm Mon - Thurs, 9am - 5.30pm Fri Inbound roles - Monday - Sunday, working 5 days per week, open 8am - 8pm Mon - Sun Do you have a minimum of 12-months sales experience in the last 3 years? If so, this Sales Advisor job is for you with a great opportunity to earn commission! Would you like to work for a blue-chip company with lots of benefits such as Private Health, Discounted gym memberships, Discounts for high street and restaurants? If you already have 12-months sales experience and are looking for career progression this could be the ideal job, they really want to promote from within! Job duties of Sales Advisor Making outbound calls to customers/taking inbound calls from customers Building rapport and fact finding Dealing with warm calls looking at up selling products Win backs from lapsed customers Contacting existing customers when their contract is coming to an end Working to targets Job skills for Sales Advisor 12-month minimum of targeted sales experience Excellent relationship building and communication skills A professional and confident manner Able to work remotely. What you will receive as a Sales Advisor: Free life assurance & Pension Scheme Fully Remote working with Equipment Provided No Weekend Work for the outbound campaign 33 days annual leave including BH (with the option to purchase more). Career coaching and development. Regular incentives with prizes and monthly commission! Health cash plan towards healthcare. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Role: Customer Service Team Leader Location: Watford - Hybrid working Salary: 32,500 + Benefits Contract: Full-time, Permanent About the Role We're looking for an enthusiastic and experienced Customer Service Team Leader to join a clients growing team based in Watford. In this role, you'll be responsible for leading a group of Customer Service Advisors, ensuring they deliver outstanding support to our customers every day. You'll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment. Key Responsibilities of this Customer Service Team Leader Lead and inspire a team of customer service advisors to deliver exceptional service. Monitor performance, provide coaching, and conduct regular one-to-one reviews. Handle escalated queries, ensuring swift resolution and customer satisfaction. Implement best practices to improve efficiency and service quality. Collaborate with other departments to streamline processes and enhance customer experience. Report on KPIs and contribute ideas for continuous improvement. About You We're looking for a Customer Service Team Leader who is: Experienced in customer service leadership, ideally within a fast-paced environment. Passionate about people development and skilled in coaching and motivating teams. Organised and proactive, with strong problem-solving abilities. Excellent communicator with a customer-first mindset. Adaptable and able to thrive under pressure. What We Offer for this Customer Service Team Leader role Competitive salary and performance-related bonus. Comprehensive training and career development opportunities. Supportive team culture with recognition for achievements. Generous holiday allowance and flexible working options. Please follow the link to apply for this Customer Service Manager role based in Watford. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Job Title: Office/Sales Administrator Location: Finnieston/Glasgow City Centre Reports To: Managing Director Salary: Up to 30k We are working with a market leading business within the industrial supplies sector, known for delivering innovative and sustainable products to clients across multiple disciplines. Their focus on quality, customer service, and eco-friendly practices sets them apart in the market. Role Overview: Our client is seeking a proactive and detail-oriented and experienced Administrator to support their busy office operations and ensure smooth day-to-day functioning. This role involves managing administrative tasks, coordinating with clients, and assisting with order processing. You will play a key part in maintaining excellent customer relationships and supporting their mission to deliver sustainable packaging solutions. We are ideally looking for someone who enjoys working with a variety of different stakeholders in the business. Any familiarity working with sales teams and providing administrative support to the team would be advantageous. Key Responsibilities: Process customer orders and update internal sales systems Maintain accurate records of deliveries and stock levels Liaise with clients to provide updates and resolve queries promptly Support the sales team by following up with existing and lapsed customers Assist with general office duties, including managing supplies and scheduling Assisting the Managing Director with PA Support. Organising for any MOT's/Servicing of Vans required in a timely manner to ensure no downtime in deliveries. Ensure compliance with company policies and sustainability standards Skills & Experience: Strong organisational and time-management skills Excellent attention to detail and accuracy Personal Attributes: Customer-focused with strong communication skills Proactive and able to work independently Team player with a positive attitude

Role: Contact Centre Advisor Location: Glasgow (hybrid 2 days office/3 days home after successfully completing training period) Salary: 24,125.00 (salary inc after probationary period + again after 1 year service) + great benefits Hours: 37.5 hours per week Shift patterns: Mon-Fri between 8am-10pm + 1 weekend day every 8 weeks This is an exciting opportunity for an experienced Contact Centre Advisor to join my Glasgow based client. Do you have experience working in a contact centre team who speak to existing customers? Are you organised and can work to deadlines? Are you naturally inquisitive and enjoy investigating? Role Responsibilities of the Contact Centre Advisor Manage Customer expectations and develop relationships with key stakeholders Talking to customers about their contract and getting an understanding of next steps Manage and coordinate customer interaction, in line with agreed processes and SLAs. Effectively manage the customer experience to ensure that issues are resolved efficiently. Promote the brand at all times by providing a customer centric experience. Escalate complex issues and queries to Manager. Liaise with and act as a central point of contact for customers and internal teams to achieve departmental KPIs and SLAs. Maintain the consistency and accuracy of all data input into department databases. Build knowledge of customers. Prepare and produce management information as required. Continually look for ways of improving agreed departmental KPIs to enhance the customer experience. Key Skills and Experience for this Senior Customer Service Advisor Previous experience of using company systems Previous experience of working with customer facing teams or in a customer services environment Demonstrable specialised knowledge/skills in a customer contact area Ability to plan and prioritise multiple activities Is aware of the commercial impact of own decisions/actions Good problem solving skills with experience of resolving complex problems Experience in customer services excellence, with a clear focus on providing excellent customer service to clients and stakeholders Experience in working collaboratively with internal and external teams Please follow the link to apply for this Contact Centre Advisor role based in Glasgow. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Role: Sales Trainer Hours: 35 per week (working between Mon-Fri 08:00-19:00, Sat 09:00-17:00 1 in 4) Salary: Up tp 35,000DOE + 30% bonus + great benefits! Location: Bristol (fully office working) CCA Recruitment are looking for an experienced Sales Trainer to work with a contact centre clients Sales and Retentions team, based in Bristol. As a Sales Trainer you will be tasked with coaching the team to help retain existing customers and improve customer experience. Working closely with the Team Managers. Are you self-motivated and passionate about developing and coaching others? Do you have experience working as a performance driver as a Coach, Trainer or Team Leader? Can you enhance other members of your team's skills and behaviours? Key Responsibilities of the Sales Trainer: To use performance data to identify Advisor needs, working with Team Managers to deliver structured coaching sessions. Run 121 sessions to help uncover areas of improvement and drive measurable uplift in performance. Lead calibration sessions and team discussions to share insight and data for performance improvement. Maintain accurate records to monitor progress and improve customer excellence. Please follow the link to apply for this Sales Trainer role based in Bristol Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Role: Learning & Development Manager Location: Wythenshawe Hours: 40 per week Mon-Fri Salary: Up to 44,000 DOE + benefits This is an exciting opportunity for an experienced contact centre Learning & Development Manager to join a contact centre client based in Wythenshawe. This role is fully office based. Do you have a passion for training? Have you experience within L&D for contact centres? The duties of the Learning & Development Manager: Lead team development initiatives, including the creation of the academy of progression across the employee life cycle. Own content for the team knowledge hub. Design and deliver L&D programmes for the team including query resolution and compliance training to maintain high operational standards. Use our digital QA systems to evolve and monitor team performance, conducing audits on processes and assessments of compliance, and execution of our triage processes. Ensure regulatory compliance across the team. Collaborate on cross functional projects. Conduct Skills Audits. Work in close partnership with our teams, knowledge and training teams to ensure alignment and shared best practice. Familiarity with regulatory affairs (OFGEM/SEC/QA) is highly desirable. Please follow the link to apply for this contact centre Learning & Development Manager role based in Wythenshawe. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Role: Service Desk Operations Manager Location: Wythenshawe (office based) Term: Full Time, Permanent Contract: 40 hours per week Mon-Sun rotating shifts Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends Salary: 44,000 DOE + benefits CCA Recruitment are excited to be recruiting for a Service Desk Operations Manage r to join a client based in Wythenshawe M22. The ideal candidate will be someone who can inspire and motivate a team of contact centre professionals supporting ambition and building on motivation. The ability to identify training needs to improve performance and most importantly to have a solid understanding of contact centre methodologies which you can draw on to coach and develop your team. This will be a role that delivers growth through improved skills and behaviours of the team. Role duties of the Service Desk Operations Manager Build and deliver success plans for the team Evaluate performance throughout the shift and current period to identify improvements and develop/deliver plans to achieve all objectives and KPI's Continually assess the skill levels of the team, implementing remedial plans to enable success Support personal development planning Inspire teams with creative engagement and effective use of leadership tools to influence performance and create a high energy and motivated work environment Individual coaching sessions for excellence Identify and address barriers to success with individuals and the collective team Collate and track analysis of effectiveness, customer experience and skill levels. Present back tracking to plan, further initiatives to achieve. Contribute to operational action plans and initiatives including process and system improvements Articulate in providing reporting and analysis of the teams performance Effective management of competencies for both self and the team Deliver a fantastic customer experience through all interactions from self and the team Experience required for this Service Desk Operations Manager Evidence leading a contact centre team to success Experience of delivering against against metrics Experience of positively influencing growth and improvement with individuals Experience of different sales and coaching methodology Attention to detail Proven track record of analytical and reporting skills Excellent time and task management Please follow the link to apply for this Service Desk Operations Manager role based in Wythenshawe. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Role: Customer Service Team Leader Location: Glasgow - Hybrid working Salary: 29,500 + Benefits Contract: Full-time, Permanent About the Role We're looking for an enthusiastic and experienced Customer Service Team Leader to join our growing team. In this role, you'll be responsible for leading a group of customer service advisors, ensuring they deliver outstanding support to our customers every day. You'll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment. Key Responsibilities of this Customer Service Team Leader Lead and inspire a team of customer service advisors to deliver exceptional service. Monitor performance, provide coaching, and conduct regular one-to-one reviews. Handle escalated queries, ensuring swift resolution and customer satisfaction. Implement best practices to improve efficiency and service quality. Collaborate with other departments to streamline processes and enhance customer experience. Report on KPIs and contribute ideas for continuous improvement. About You We're looking for a Customer Service Team Leader who is: Experienced in customer service leadership, ideally within a fast-paced environment. Passionate about people development and skilled in coaching and motivating teams. Organised and proactive, with strong problem-solving abilities. Excellent communicator with a customer-first mindset. Adaptable and able to thrive under pressure. What We Offer for this Customer Service Team Leader role Competitive salary and performance-related bonus. Comprehensive training and career development opportunities. Supportive team culture with recognition for achievements. Generous holiday allowance and flexible working options. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Remote Insurance Sales Advisor - Work From Home 24,500 + 700+ Monthly Commission Looking to boost your sales career in 2026? Have call centre experience and want a fully remote sales job with great commission, strong training, and career progression? This could be the perfect role for you. Location: Fully Remote - Work from Home Contract: Permanent, Full Time Salary: 24,500 base salary plus average 700+ monthly commission Hours: 37.5 per week Shifts: Outbound Roles: Monday to Friday only. Shifts between 10.30am to 7pm Monday to Thursday, and 9am to 5.30pm on Fridays. Inbound Roles: Various shifts available Monday to Sunday between 8am and 8pm. If you have at least 12 months of sales and call centre experience, this is a great opportunity to join a blue-chip company that offers excellent commission, strong progression, and impressive employee benefits. What does the Remote Insurance Sales Advisor role involve? Outbound sales calls to new, existing, and previous customers Promoting product protection plans Building rapport and closing sales The more you sell, the more commission you earn What do we need from you as a Remote Insurance Sales Advisor? Minimum 12 months outbound or call centre sales experience Confident communicator with strong rapport-building skills Enthusiastic, driven, and target-focused Positive attitude and passion for sales What you will receive as a Remote Insurance Sales Advisor: Monthly commission and regular incentives with excellent prizes 33 days holiday including bank holidays Free annual protection plan plus discounts for friends and family Life assurance at 4x your basic salary Health and wellbeing support including discounted gym membership and help with healthcare costs Excellent pension scheme with up to 5% employer match Employee discounts across major retailers and restaurants Fully remote working with full training and support If you're keen to work from home and enjoy a fast-paced call centre sales environment, apply now for this Remote Insurance Sales Advisor role! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail. Job Types: Full-time, Permanent Benefits: Company pension, Employee discount, Health & wellbeing programme, Life insurance, Referral programme, Store discount, Work from home Work Location: Remote

We are working with a market leading business within the industrial supplies sector, known for delivering innovative and sustainable products to clients across multiple disciplines. Their focus on quality, customer service, and eco-friendly practices sets them apart in the market. Role Overview: Our client is seeking a proactive and detail-oriented Office Administrator to support their busy office operations and ensure smooth day-to-day functioning. This role involves managing administrative tasks, coordinating with clients, and assisting with order processing. You will play a key part in maintaining excellent customer relationships and supporting their mission to deliver sustainable packaging solutions. Ideally, you will also have experience of supporting sales teams and assisting in the pre-sales and aftersales from an administrative perspective. Key Responsibilities: Process customer orders and update internal sales systems Maintain accurate records of deliveries and stock levels Liaise with clients to provide updates and resolve queries promptly Support the sales team by following up with existing and lapsed customers Assist with general office duties, including managing supplies and scheduling Assisting the Managing Director with PA Support. Organising for any MOT's/Servicing of Vans required in a timely manner to ensure no downtime in deliveries. Ensure compliance with company policies and sustainability standards Skills & Experience: Strong organizational and time-management skills Excellent attention to detail and accuracy Personal Attributes: Customer-focused with strong communication skills Proactive and able to work independently Team player with a positive attitude

Remote Telesales Adviser 24,500 Basic Salary + OTE 7,200 Remote Excellent Benefits Our client is expanding and is looking to recruit a confident Remote Telesales Adviser to join their growing team. As a trusted partner to leading manufacturers and retail brands worldwide, they specialise in appliance breakdown protection, supporting nearly 9 million customers across the UK. When a customer's fridge, dishwasher, or boiler breaks down, our client is there to help - and you will be the voice that ensures customers feel supported and protected. What will you be doing? Calling existing customers to ensure their appliances are fully covered Using effective sales techniques to upsell relevant protection products Building rapport and understanding customer needs Matching customers with the most suitable protection package As a Remote Telesales Adviser , you will work with warm customers, clear targets, and structured support to help you succeed. Training and support You will not be thrown in at the deep end. A four-week structured training programme will give you the confidence, product knowledge, and system training needed to perform successfully in your role as a Remote Telesales Adviser . What we are looking for Previous experience in a sales or target-driven role Ability to work independently in a home-based environment Strong attention to detail and a customer-first mindset Excellent communication and relationship-building skills Organised, calm, and motivated to achieve results Working pattern and location Fully remote role (broadband and suitable home workspace required) Optional access to a brand-new Nottingham office for office or hybrid working Monday to Thursday: 10:30 to 19:00 Friday: 09:00 to 17:30 Two 15-minute breaks and a 30-minute lunch Salary and benefits 24,500 basic salary plus monthly sales bonuses (OTE 7,200) 33 days annual leave including bank holidays Free annual appliance protection plan with discounts for family and friends Clear career progression opportunities across multiple business areas Regular incentives and sales competitions Pension scheme with employer contributions up to 5 percent Life assurance cover at four times basic salary Health and wellbeing support, gym discounts, and healthcare contributions Employee discounts across major retailers and services If you are looking for a stable remote role with strong earning potential and long-term career development, we would love to hear from you. Apply today to become a Remote Telesales Adviser . services Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Customer Sales Advisor - Remote Industry: Outbound Sales Job Type: Permanent Location: England Salary: GBP 24,500 per annum' Bonus: Earn an average of 700+ per month in performance-based bonuses! Equipment: Provided What's in It for You? Competitive Pay: Basic 24,500 with amazing commission potential-your earning power is in your hands! Bonus Potential : Earn an average of 700+ per month in performance-based bonuses! Additional Perks: Benefit from exclusive campaign rewards and incentives regularly. Top-Notch Training: Our engaging two-week training program will give you all the tools and skills you need to succeed-right from day one! Total Flexibility: Work from the comfort of your home! All you need is a solid internet connection and a quiet space to thrive. Your Working Hours: Mon - Thur: 10:30 AM - 7:00 PM Fri: 9:00 AM - 5:30 PM ( Kick off your weekend with an early finish !) Ready to Sparkle in Sales? Join Us as an Outbound Sales Advisor! ? Are you an ambitious, results-driven individual with at least 12 months of targeted sales experience in the last 2 years? Do you have a natural gift for connecting with people and a passion for sales? Are you eager to make a difference while helping others protect their home appliances? If you're ready to shine, this role is your perfect opportunity to take your sales career to the next level! Here's What You'll Be Doing: Reach Out & Connect: Make a real impact by reaching out to customers and ensuring their appliances are fully protected-your calls will matter! Sell Smarter, Not Harder: Use your skills to match customers with the perfect products and upsell solutions that enhance their lives. Build Lasting Relationships: Go beyond the sale-get to know your customers' needs and offer them peace of mind, knowing their appliances are covered. Find the Perfect Fit: Help customers choose the protection plans that give them the most value and security-because everyone deserves the best! What We're Looking For : Sales Star: If you have a proven track record of hitting targets and making an impact, you're our kind of person! Independent Worker: Experience working remotely is a huge bonus. We value your ability to thrive in a home-office environment. Communication Champ: You build rapport effortlessly and know how to make customers feel truly valued. Detail-Oriented: You pride yourself on accuracy and getting things right the first time. Cool Under Pressure: You're at your best when things get fast-paced and dynamic-no sweat for you! Sound like you? If you're ready to embark on a rewarding career in sales and make a difference, apply now and Join our sparkling team today! ? Let's make your next adventure in sales a success! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Job Title: Sales Executive Location: Multiple sites across Scotland (Edinburgh Luxury Car Village, Stirling, Newbridge, St Andrews, Coldstream) Hours: 41 per week, 2-week rota pattern Salary: 27,000 base (rising to 30,000 after 3 months if targets met) + OTE 49,300+ uncapped The Role We are recruiting ambitious and driven Sales Executives to represent premium automotive brands across Scotland. This is an exciting opportunity to accelerate your career within luxury showrooms, supported by market-leading training and clear career progression. If you are polished, target-driven, and passionate about sales, this role offers the chance to achieve outstanding results and earnings. What We're Looking For Ideally 2+ years' car sales experience (BMW Newbridge & VW St Andrews require this). Strong B2B or B2C sales backgrounds also welcome (e.g., furniture, telecoms, finance). Product Geniuses (12-18 months+) ready to progress into sales. Resilient, professional individuals with excellent communication skills and a proven track record in achieving sales targets. Why Join Us? Uncapped earning potential - OTE 49,300+ (top performers can earn significantly more). Commission from your first sale , plus additional earnings on Service Plans, Warranties, Protection Products, and more. Company car (brand-specific). 31 days' holiday, rising with service (including your birthday off). Extensive training - manufacturer-led, on-the-job buddying, and third-party product training. Clear progression routes across one of Scotland's largest and most respected motor groups. Working Pattern Week 1: 6 days (Mon-Sun, with one midweek day off). Week 2: 4 days (full weekend off). Hours: Mon-Fri 09:00-18:00, Sat 09:00-17:00, Sun 12:00-17:00. Prospecting evenings until 19:00 (typically once per week). What You'll Need Full valid UK driving licence (max 9 points, ideally 6 or fewer). Proof of Right to Work in the UK. Strong professional presence, resilience, and a proven ability to deliver sales results. This is more than a sales role - it's a chance to build a rewarding, high-earning career with a group that invests in your long-term success. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Job Title: Customer Service Advisor - Fraud Prevention Location: Edinburgh (Gogarburn) - Hybrid available after training Contract Type: 12-Month Temporary (with potential to extend or become permanent) Start Date: 13th October 2025 Pay Rate: 13.75 per hour (up to 16.81 with shift allowance) Hours: 35 per week, Monday-Sunday, between 8am and 10pm (including some bank holidays) About the Role Join the team protecting customers from financial harm and fraudulent activity. This is an opportunity to make a real difference - helping people feel safe and supported while building your own career in fraud prevention. You'll receive first-class training , ongoing support, and the chance to transition to hybrid working once performance standards are consistently met. Key Responsibilities Detect and prevent fraud by using high-risk identification strategies. Investigate and analyse customer queries, escalating where necessary. Communicate with internal and external teams to resolve cases quickly and accurately. Contribute to process improvements and customer service initiatives. Skills & Experience Required Previous customer service and telephony experience. Desirable Customer service advisor - Fraud prevention experience Desirable financial services experience Ability to handle fast-paced, high-pressure situations while speaking with customers. Strong written and verbal communication skills. High attention to detail and ability to multi-task across multiple systems. Strong IT competency (Microsoft Office, data entry). A collaborative, team-focused approach. What's on Offer Competitive pay with additional shift allowances. Excellent training and career development support. Opportunity to move into a permanent role. Hybrid working available after training (6 office days per month). Be part of the team that helps protect customers and their families from fraud - apply today! Job Title: Customer Service Advisor - Fraud Prevention Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Job Title: Service Advisor Location: Multiple sites across Scotland (Edinburgh, Stirling, Newbridge, St Andrews, Coldstream) Hours: 42 per week, Monday to Friday only (no weekends) Salary: 26,500 - 28,500 base + OTE 35,000 The Role We are recruiting Service Advisors to act as the vital link between our customers and workshops. This is a fast-paced, customer-facing role requiring professionalism, organisation, and resilience. Every day will be different, involving customer interaction, problem-solving, and delivering outstanding service. What We're Looking For Previous Service Advisor experience in the motor trade (highly desirable). Strong backgrounds in customer service (hospitality, call centres, or frontline services) will also be considered. Calm, organised, and able to manage multiple priorities effectively. Confident communicator with the ability to handle difficult conversations professionally. Proactive, with the ability to upsell service plans and added-value products. What's in It for You? On-target earnings of 35,000 with uncapped commission on service plans. No weekend working - Monday to Friday only. Departmental bonus when team targets are achieved. Extensive training, including on-the-job, manufacturer-led, and specialist courses. Career progression opportunities into Workshop Control, Warranty, Supervisory, Aftersales, and Service Management. Access to Eastern Western's Accelerator Programme for long-term career development. Working Hours Contracted: 42 hours per week Days: Monday to Friday (no weekends) Typical Hours: 08:00 - 18:00 (with some sites offering staggered start times: 07:00 / 08:00 / 09:00) The Challenge This role offers real variety - from booking in vehicles and updating customers to handling invoices, calls, and walk-ins. It is a high-volume, fast-paced environment that can be challenging but is also highly rewarding for the right individual. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Job Title: Customer Service Representative Location: Newcastle Department: IMS - Car New Hire - NCL Business Area: Customer Service Working Time: Full-Time Salary: 23,600 - 26,000 (DOE) Hours: 36 hours per week Start Date: 20th October The Opportunity We're looking for a Customer Service Representative to join our insurance team in Newcastle. You'll handle inbound calls from customers with home or motor insurance policies, supporting them with queries, policy changes, renewals, and retentions. The role also includes promoting digital services, dealing with complaints, and assisting vulnerable customers. Full training is provided. What You'll Do Manage high volumes of inbound calls, with some outbound activity. Provide clear, professional support on customer accounts and policies. Handle renewals, retentions, and new sales opportunities. Resolve complaints and provide tailored solutions. Accurately log all customer interactions. What You'll Need A passion for great customer service. Previous call centre or customer-facing experience preferred (retail, hospitality, leisure also considered). Desirable Financial Services experience. Strong communication and listening skills with resilience under pressure. Good IT skills, including Microsoft Office, and ability to multi-task across systems. What's in It for You Salary: 23,600- 26,000 depending on experience. 7.2 weeks' holiday (including bank holidays). Exclusive discounts and colleague savings. Access to 24/7 Virtual GP for you and your family. Enhanced maternity, paternity, and parental leave. Pension scheme with up to 7.5% employer match and life assurance. Opportunities for flexible working. Additional Information As a Customer Service Representative You must have the right to work in the UK. As this is a regulated environment, employment is subject to financial and criminal record checks. Why Join Us? You'll be part of a supportive, customer-focused team where development and progression are encouraged. If you're motivated, adaptable, and ready to make a difference, we'd love to hear from you. Apply today and start your journey with us. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Job Title: Customer Service Representative Location: Glasgow Department: IMS - Motor Business Area: Product Working Time: Full-Time Start date: 6th October Salary: 23,600 to 26,000 depending on experience Hours: Full time, 36 hours per week The Opportunity We're looking for a Customer Service Representative to join our General Insurance team in Glasgow. You'll handle inbound calls from customers with motor and home insurance policies, assisting with queries, policy changes, renewals, and retentions. The role also involves guiding customers through our digital services, supporting vulnerable customers, and handling complaints professionally. This is a fast-paced role where your communication skills, adaptability, and focus on customer experience will be key. What You'll Do Deliver outstanding customer service and resolve queries efficiently. Handle high volumes of inbound calls, with some outbound activity. Support customers with policy changes, renewals, and new sales opportunities. Educate customers on products and services to encourage retention and growth. Provide tailored solutions, particularly for vulnerable customers. Accurately log interactions and outcomes in internal systems. What You'll Need A passion for excellent customer service. Previous call centre or customer service experience (retail, hospitality, leisure also considered). desirable financial services experience Strong communication skills with resilience in handling complex issues. Good IT literacy, including Microsoft Office, and confidence using multiple systems. What's in It for You Competitive salary ( 23,600- 26,000 DOE). Exclusive discounts with major retailers and brands. Wellbeing support, including 24/7 access to a Virtual GP. 7.2 weeks' holiday including bank holidays. Enhanced family leave policies. Pension scheme with up to 7.5% employer match and life assurance cover. Flexible and part-time working options available. Additional Information Customer Service Representative must have the right to work in the UK. As this is a regulated environment, offers are subject to background checks, including financial and criminal record checks. Why Join Us? You'll be part of a supportive team that helps customers protect what matters most. With opportunities to develop, a collaborative culture, and benefits designed around you, it's a place where you can grow and thrive. Apply today and build your career with us. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Recruitment Consultant Call Centre Sector Salary up to 28,000 plus uncapped commission CCA Recruitment Group are thrilled to announce that we are hiring for a Recruitment Consultant - initially temp to start off with - with a view to going permanent and join our vibrant team based in Glasgow City Centre. As a Recruitment Consultant, in our fast-paced environment, you'll be the ultimate matchmaker, sourcing, screening, and selecting top talent for a variety of job positions. A varied role including interviewing and selection, running assessments, you'll be the driving force behind finding the perfect fit. Join our passionate team and build long-lasting relationships with our amazing clients. Your exceptional recruitment services will ensure they find their dream candidates effortlessly. What you need: If you're a motivated go-getter with stellar communication and interpersonal skills, and a true passion for connecting talented individuals with incredible career opportunities, then we want to hear from you. Ideally you will come from a background in agency or direct and have the skill set to make this your career at CCA. We can offer you a step on the career ladder to success. At CCA Recruitment Group, you'll be part of a small dynamic and supportive work environment that fosters growth and success. Don't miss out on this amazing opportunity! Apply now and let's create a brighter future together. Hours: Full-time (40 hours/week) Hybrid Working: You will enjoy a mix of home and office work in our office space in the heart of our Glasgow office. Quarterly Bonuses: Boost your earnings with no cap on commission. Annual Leave: 33 days Annual leave + Birthday Day off inclusive of Bank Holidays increasing each year. For an immediate chat please call me on (phone number removed) Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

Outbound Telesales Agent (Remote) 24,500 + average bonus earnings of 8,000 per year We're looking for motivated sales advisors who are ready to make a real impact in a fast-paced, customer-focused role. If you thrive in a supportive environment where performance is rewarded and growth is encouraged, this could be the role for you. About You Driven: You enjoy working towards goals and achieving strong results. Empathetic and a great listener: You take the time to understand customer needs and build genuine trust. Resilient and adaptable: You stay calm under pressure, keep learning, and find solutions. Curious with a growth mindset: You are open to learning about new products, compliance updates and customer perspectives. Clear communicator: You explain things simply and honestly, without jargon. Independent: You can work confidently from home, balancing ambition with self-motivation. What You'll Do As part of our virtual contact centre, you'll speak with customers to introduce protection plans for their household electrical items. You'll explain the benefits, answer questions, and ensure every interaction achieves the best possible outcome for the customer. What's in it for you Salary of 24,500 per annum Average bonus earnings of 8,000 per year (based on performance, service and call quality) Monday to Friday no weekend working Remote working with the support of a connected team Clear opportunities for career development and progression If you're ambitious, customer-focused and ready to combine sales success with excellent service, we'd love to hear from you. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Job Title: Customer Service Advisor - Fraud Prevention Location: Edinburgh (Gogarburn) - Hybrid available after training Contract Type: 12-Month Temporary (with potential to extend or become permanent) Start Date: 13th October 2025 Pay Rate: 13.75 per hour (up to 16.81 with shift allowance) Hours: 35 per week, Monday-Sunday, between 8am and 10pm (including some bank holidays) About the Role Join the team protecting customers from financial harm and fraudulent activity. This is an opportunity to make a real difference - helping people feel safe and supported while building your own career in fraud prevention. You'll receive first-class training , ongoing support, and the chance to transition to hybrid working once performance standards are consistently met. Key Responsibilities Detect and prevent fraud by using high-risk identification strategies. Investigate and analyse customer queries, escalating where necessary. Communicate with internal and external teams to resolve cases quickly and accurately. Contribute to process improvements and customer service initiatives. Skills & Experience Required Previous customer service and telephony experience. Desirable Customer service advisor - Fraud prevention experience Desirable financial services experience Ability to handle fast-paced, high-pressure situations while speaking with customers. Strong written and verbal communication skills. High attention to detail and ability to multi-task across multiple systems. Strong IT competency (Microsoft Office, data entry). A collaborative, team-focused approach. What's on Offer Competitive pay with additional shift allowances. Excellent training and career development support. Opportunity to move into a permanent role. Hybrid working available after training (6 office days per month). Be part of the team that helps protect customers and their families from fraud - apply today! Job Title: Customer Service Advisor - Fraud Prevention Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.