Job Title: Returns Administrator Salary: £26,199 per annum - Band C, Level 3 Location: Shoreham-by-Sea, BN43 6NZ, West Sussex. Contract Type : Permanent Working Hours : 35 hours About the role We're looking for a Returns Administrator to manage end-to-end product returns, including customer enquiries, RMA processing, quality checks, logistics coordination, stock allocation, and administrative support across the Customer Service and Production teams, ensuring all returns are handled efficiently and in line with company policy. Main duties as our Returns Administrator Manage the end-to-end returns process, including refunds, exchanges, RMAs and returns administration within agreed SLAs. Deliver excellent customer service by handling returns enquiries and providing proactive updates throughout the returns journey. Investigate and resolve returns issues while working closely with Warehouse, Buying, Merchandising, Accounts and Customer Service teams. Monitor returns performance, maintain KPI reporting, and identify opportunities to improve processes and customer experience. Support wider business operations by assisting other departments and providing guidance to the Returns Assistant as required. What we are looking for in our Returns Administrator Strong communication and customer service skills, with the ability to adapt to different situations and build positive working relationships. Highly organised and detail-oriented, with excellent administrative accuracy and confidence handling large volumes of data. Proficient in Microsoft Office (particularly Excel and Word) and experienced using databases and other IT systems. A proactive team player with a strong retail or customer service background, able to work independently, solve problems and perform well under pressure. What we offer as our Returns Administrator: A supportive, inclusive, and collaborative team environment Ongoing learning and professional development opportunities 28 days annual leave, rising to 32 days after 2 years, plus additional time off over Christmas Flexible working options to suit you, your role, and your team A double-matched pension scheme, up to 10% employer contribution A family-friendly approach, with generous family leave policies For a full list of our benefits, click . Closing date for applications : 11:59pm Friday 24th July 2026. Interviews will be held in person on Wednesday 5th and Thursday 6th August 2026. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Jul 13, 2026
Full time
Job Title: Returns Administrator Salary: £26,199 per annum - Band C, Level 3 Location: Shoreham-by-Sea, BN43 6NZ, West Sussex. Contract Type : Permanent Working Hours : 35 hours About the role We're looking for a Returns Administrator to manage end-to-end product returns, including customer enquiries, RMA processing, quality checks, logistics coordination, stock allocation, and administrative support across the Customer Service and Production teams, ensuring all returns are handled efficiently and in line with company policy. Main duties as our Returns Administrator Manage the end-to-end returns process, including refunds, exchanges, RMAs and returns administration within agreed SLAs. Deliver excellent customer service by handling returns enquiries and providing proactive updates throughout the returns journey. Investigate and resolve returns issues while working closely with Warehouse, Buying, Merchandising, Accounts and Customer Service teams. Monitor returns performance, maintain KPI reporting, and identify opportunities to improve processes and customer experience. Support wider business operations by assisting other departments and providing guidance to the Returns Assistant as required. What we are looking for in our Returns Administrator Strong communication and customer service skills, with the ability to adapt to different situations and build positive working relationships. Highly organised and detail-oriented, with excellent administrative accuracy and confidence handling large volumes of data. Proficient in Microsoft Office (particularly Excel and Word) and experienced using databases and other IT systems. A proactive team player with a strong retail or customer service background, able to work independently, solve problems and perform well under pressure. What we offer as our Returns Administrator: A supportive, inclusive, and collaborative team environment Ongoing learning and professional development opportunities 28 days annual leave, rising to 32 days after 2 years, plus additional time off over Christmas Flexible working options to suit you, your role, and your team A double-matched pension scheme, up to 10% employer contribution A family-friendly approach, with generous family leave policies For a full list of our benefits, click . Closing date for applications : 11:59pm Friday 24th July 2026. Interviews will be held in person on Wednesday 5th and Thursday 6th August 2026. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Account Handler Location: Unity Insurance, Lancing, West Sussex, BN15 8UW Salary: £28,818.90 per year, Band C, Level 3 Inc. MS Hours: Full-time, 35 hours per week Contract: Permanent About the Role: At Unity Insurance, part of the Scouts movement, we're proud to help charities, youth groups, and organisations like Scouts and Guides protect the people, places, and activities that matter most. We're a small, supportive team with a big heart, and we're looking for an experienced Account Handler to join us. If you're passionate about delivering great customer service, enjoy building relationships, and want to make a difference through your work, we'd love to hear from you. This is a fantastic opportunity to join a friendly organisation where your contribution is valued and your work has real purpose. What you'll do as an Account Handler: Be the first point of contact for our clients Provide quotes, advice, and ongoing support Manage renewals, policy updates, and claims Recommend additional products to help clients stay protected Ensure all administration is accurate and completed on time Deliver excellent customer service and help us grow our client base What we're looking for as an Account Handler: Experience in insurance and customer service Understanding of youth organisations or small charities Good knowledge of insurance principles and FCA guidelines Confident using computers and insurance systems Working towards or holding insurance qualifications A genuine passion for helping others Why join us? At Unity, your work makes a real difference. You'll be supporting the amazing organisations that help young people gain skills for life - and you'll do it alongside a welcoming, supportive team. We also offer great training, opportunities to develop your skills, and the chance to get involved in volunteering and projects that matter Benefits We're proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide. 28 days' holiday, rising to 32 days after 2 years' service, plus extra days at Christmas Flexible working hours and hybrid options Work in a way that suits you, your role, and your department Double-matched pension up to 10% of gross salary Family-friendly employer with generous family leave Learning and development opportunities via our internal learning hub For a full list of our benefits click . Closing date for applications : 23:59pm Friday 24 July 2026 Interviews will be held on Monday 3rd August 2026 in Lancing. Strictly no agencies. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Jul 08, 2026
Full time
Account Handler Location: Unity Insurance, Lancing, West Sussex, BN15 8UW Salary: £28,818.90 per year, Band C, Level 3 Inc. MS Hours: Full-time, 35 hours per week Contract: Permanent About the Role: At Unity Insurance, part of the Scouts movement, we're proud to help charities, youth groups, and organisations like Scouts and Guides protect the people, places, and activities that matter most. We're a small, supportive team with a big heart, and we're looking for an experienced Account Handler to join us. If you're passionate about delivering great customer service, enjoy building relationships, and want to make a difference through your work, we'd love to hear from you. This is a fantastic opportunity to join a friendly organisation where your contribution is valued and your work has real purpose. What you'll do as an Account Handler: Be the first point of contact for our clients Provide quotes, advice, and ongoing support Manage renewals, policy updates, and claims Recommend additional products to help clients stay protected Ensure all administration is accurate and completed on time Deliver excellent customer service and help us grow our client base What we're looking for as an Account Handler: Experience in insurance and customer service Understanding of youth organisations or small charities Good knowledge of insurance principles and FCA guidelines Confident using computers and insurance systems Working towards or holding insurance qualifications A genuine passion for helping others Why join us? At Unity, your work makes a real difference. You'll be supporting the amazing organisations that help young people gain skills for life - and you'll do it alongside a welcoming, supportive team. We also offer great training, opportunities to develop your skills, and the chance to get involved in volunteering and projects that matter Benefits We're proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide. 28 days' holiday, rising to 32 days after 2 years' service, plus extra days at Christmas Flexible working hours and hybrid options Work in a way that suits you, your role, and your department Double-matched pension up to 10% of gross salary Family-friendly employer with generous family leave Learning and development opportunities via our internal learning hub For a full list of our benefits click . Closing date for applications : 23:59pm Friday 24 July 2026 Interviews will be held on Monday 3rd August 2026 in Lancing. Strictly no agencies. The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Job Title: Facilities Technician (Electrical Bias) Location: Gilwell Park, Chingford, E4 7QW Salary: £34,465 per annum (Band D, Level 3, incl. London weighting & market supplement) Contract Type: Permanent, on-site role Working Hours: 35 hours per week About the role & Person Are you looking for a role where your skills really make a difference? At The Scouts HQ, you ll be part of a dedicated Facilities team keeping our buildings and estates safe, functional, and ready for the thousands of young people who enjoy life-changing adventures at our sites every year. We re seeking a proactive Facilities Technician with an electrical bias, someone who s hands-on, solutions-focused, and ready to take on a wide variety of challenges. From electrical installations and compliance checks to general maintenance and improvement works, no two days will be the same. This is an exciting opportunity to use your expertise in a supportive, team-based environment where your work directly impacts people s lives. What you ll be doing as our Facilities Technician : Carry out electrical installs, maintenance, testing, and fault diagnosis Support general building maintenance (basic plumbing, carpentry, painting, etc.) Manage and prioritise jobs using our CAFM system Ensure all works are delivered safely and in line with compliance standards Work with contractors and support upgrades and improvement projects What you ll bring as our Facilities Technician: Strong experience with electrical systems (single/three phase, SWA, BS 7671) Knowledge of H&S, compliance, and building maintenance standards A proactive, team-focused approach and can-do attitude Ability to use digital systems and interpret technical documentation Physically fit and confident working outdoors and at height 18th Edition certification and full driving licence required Why join us? This isn t just another facilities role, it s a chance to grow your career while making a real impact. You ll be supported by a skilled, friendly team and enjoy access to excellent training and development opportunities. Benefits include: 28 days holiday (rising to 32 days after 2 years), plus extra days at Christmas Flexible working hours Double-matched pension up to 10% of gross salary Generous family leave and support as a family-friendly employer Access to our Learning & Development hub for ongoing training Recognition as Charity of the Year (Charity Times Awards 2022) For a full list of our benefits, click . Closing date for applications: 11:59 pm Sunday, 28th September 2025 Interviews will be held in person at Gilwell Park, Chingford, on Monday, 13th October 2025. The Scouts is an equal opportunities employer, and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices. Strictly no agencies.
Sep 24, 2025
Full time
Job Title: Facilities Technician (Electrical Bias) Location: Gilwell Park, Chingford, E4 7QW Salary: £34,465 per annum (Band D, Level 3, incl. London weighting & market supplement) Contract Type: Permanent, on-site role Working Hours: 35 hours per week About the role & Person Are you looking for a role where your skills really make a difference? At The Scouts HQ, you ll be part of a dedicated Facilities team keeping our buildings and estates safe, functional, and ready for the thousands of young people who enjoy life-changing adventures at our sites every year. We re seeking a proactive Facilities Technician with an electrical bias, someone who s hands-on, solutions-focused, and ready to take on a wide variety of challenges. From electrical installations and compliance checks to general maintenance and improvement works, no two days will be the same. This is an exciting opportunity to use your expertise in a supportive, team-based environment where your work directly impacts people s lives. What you ll be doing as our Facilities Technician : Carry out electrical installs, maintenance, testing, and fault diagnosis Support general building maintenance (basic plumbing, carpentry, painting, etc.) Manage and prioritise jobs using our CAFM system Ensure all works are delivered safely and in line with compliance standards Work with contractors and support upgrades and improvement projects What you ll bring as our Facilities Technician: Strong experience with electrical systems (single/three phase, SWA, BS 7671) Knowledge of H&S, compliance, and building maintenance standards A proactive, team-focused approach and can-do attitude Ability to use digital systems and interpret technical documentation Physically fit and confident working outdoors and at height 18th Edition certification and full driving licence required Why join us? This isn t just another facilities role, it s a chance to grow your career while making a real impact. You ll be supported by a skilled, friendly team and enjoy access to excellent training and development opportunities. Benefits include: 28 days holiday (rising to 32 days after 2 years), plus extra days at Christmas Flexible working hours Double-matched pension up to 10% of gross salary Generous family leave and support as a family-friendly employer Access to our Learning & Development hub for ongoing training Recognition as Charity of the Year (Charity Times Awards 2022) For a full list of our benefits, click . Closing date for applications: 11:59 pm Sunday, 28th September 2025 Interviews will be held in person at Gilwell Park, Chingford, on Monday, 13th October 2025. The Scouts is an equal opportunities employer, and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices. Strictly no agencies.
