The Pioneer Group

Customer 1st Advisor Castle Vale, Birmingham £27,218 per annum Permanent, Full Time (37 hours) Closing Date: 27th August 2026 (12pm) Interviews: week commencing the 7th September 2026 Our Customer 1st team is the first point of contact for customers, providing friendly, professional support across a wide range of enquiries. As a Customer 1st Advisor, you will manage inbound calls, welcome customers at our Castle Vale offices, and support service delivery through a variety of administrative tasks and customer surveys. This is a varied, people-focused role where no two days are the same. About the role In this role you will: Act as the first point of contact for customer queries, helping to resolve issues at the earliest opportunity Provide a professional front-of-house reception service, ensuring customers feel welcome and supported Handle customer enquiries via face-to-face contact, telephone and written communication Work closely with colleagues across different service areas to deliver joined-up, efficient support Undertake administrative tasks and outbound survey work to support continuous service improvements About you We're looking for someone who: Has a genuine passion for delivering excellent customer service Is confident communicating with customers in person, over the phone and in writing Has experience in office administration or customer-facing roles Is flexible and adaptive to meet business needs Enjoys working as part of a team and supporting colleagues across different service areas Is eager to learn, proactive, and keen to develop new skills If you enjoy helping people, solving problems, and being part of a supportive team that makes a real difference, we'd love to hear from you.