Migrant Help have an exciting opportunity to recruit a Business Analyst to join our team! Location: Homebased Contract: Permanent ?Salary: £38.548 About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. The Business Analyst role: Part of the Project Management Office (PMO), the Business Analyst is an innovative and collaborative role at Migrant Help. You will work closely with stakeholders across Migrant Help to understand change requirements, assess business processes, and propose solutions that deliver value for both project work and business as usual activity. You will be responsible for analysing, documenting and validating the transformation needs of the business through high-quality engagement with stakeholders to identify areas for improvement and recommending solutions that align with business objectives Key responsibilities of our Business Analyst: Analyse and document current processes, systems and services and identify trends and opportunities of changes /growth, translating into clear project plans Prioritise and justify recommended change initiatives based on evidence of potential value-add Develop and document processes and tools to support management understanding through businesses analytics Produce accurate, data-led KPI reports Assist the Commercial team with analysis of data for new tenders and customer specific activities Suggest creative solutions to identified change management issues The experience and skills you need to become our Business Analyst: Proven knowledge of business analysis and project management methodologies Demonstrable understanding of business process management ideally built through BA roles in complex organisations Ability to evaluate a range of scenarios, interpreting evidence to make informed decisions Ability to write clear and compelling process documentation, and explain complex technical concepts to non-technical audiences Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Check (CTC) therefore applicants must: Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: 3rd November 2025 If you are interested in becoming our new Business Analyst, please click 'APPLY' today. We look forward to hearing from you! As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Oct 15, 2025
Full time
Migrant Help have an exciting opportunity to recruit a Business Analyst to join our team! Location: Homebased Contract: Permanent ?Salary: £38.548 About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. The Business Analyst role: Part of the Project Management Office (PMO), the Business Analyst is an innovative and collaborative role at Migrant Help. You will work closely with stakeholders across Migrant Help to understand change requirements, assess business processes, and propose solutions that deliver value for both project work and business as usual activity. You will be responsible for analysing, documenting and validating the transformation needs of the business through high-quality engagement with stakeholders to identify areas for improvement and recommending solutions that align with business objectives Key responsibilities of our Business Analyst: Analyse and document current processes, systems and services and identify trends and opportunities of changes /growth, translating into clear project plans Prioritise and justify recommended change initiatives based on evidence of potential value-add Develop and document processes and tools to support management understanding through businesses analytics Produce accurate, data-led KPI reports Assist the Commercial team with analysis of data for new tenders and customer specific activities Suggest creative solutions to identified change management issues The experience and skills you need to become our Business Analyst: Proven knowledge of business analysis and project management methodologies Demonstrable understanding of business process management ideally built through BA roles in complex organisations Ability to evaluate a range of scenarios, interpreting evidence to make informed decisions Ability to write clear and compelling process documentation, and explain complex technical concepts to non-technical audiences Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Check (CTC) therefore applicants must: Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: 3rd November 2025 If you are interested in becoming our new Business Analyst, please click 'APPLY' today. We look forward to hearing from you! As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Migrant Help have an exciting opportunity to recruit a Regional Manager to join our team! Location: Scotland, Glasgow and Paisley (Hybrid) Contract: Fixed term until 31 March 2026 (with potential to be extended or made permanent) Salary: £45,643 About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential. The Regional Manager role: Part of the Trafficking and Exploitation Survivors' Service in Scotland, the Regional Manager is a dynamic and supportive role at Migrant Help. You will ensure that quality standards are met and, where possible, exceeded. You will be expected to maintain and develop excellent working relationships with and between external stakeholders in order to improve the access to and quality of mainstream and specialist services for TESS clients. The post holder will assist in the development of services and projects to meet the requirements of the contract and to meet the strategic and charitable objectives of the organisation. If you have demonstrable experience coaching and developing a team with the ability to communicate effectively with a range of stakeholders, and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Regional Manager: Responsible for day-to-day operational management of the TESS service in line with business requirements as well as ensuring contractual compliance with the terms and conditions of Migrant Help s contract with Scottish Government under the Victim Centred Approach Fund (VCAF); Line management, supervision and appraisal of direct reports and leading on team meetings and staff engagement activities. Responsible for the recruitment, management, and development of the TESS operational team, ensuring a high performing, highly motivated and engaged team who will contribute to organisational success. Managing workload allocation and delegating work appropriately ensuring effective delivery of service across the region and in line with contractual, legal, and organisational requirements. Primary contact and operational lead for stakeholder engagement in the region; engaging with key stakeholders including but not limited to, Scottish Government, Police Scotland, Statutory Services, Local Authorities, NGOs etc. Building and maintaining excellent working relations with key partners throughout Scotland, ensuring that support for clients is qualitative and joined up. Incident and critical incident management responding to escalations and leading on safeguarding within the regional service. Ensuring that organisational Health and Safely processes and procedures are followed. Working closely with Migrant Help Facilities team to jointly manage regional facilities including offices and client accommodation. Responsible for data and management information and to ensure effective collation, completion and submission of contractual and organisational reporting requirements, including but not limited to; operational service updates, financial reporting, invoicing, audit/inspections, etc. ensuring these are completed accurately and within timescales. Responsible for the adherence to and delivery of the service Quality Management Framework, working with Migrant Help s Quality Team on audits and inspections, and leading on implementing necessary actions, mitigations, recommendations and opportunities for improvement across the service within the agreed timescales. Implementation of service KPIs, ensuring these are consistently met and, where possible, exceeded. Management of client feedback processes, ensuring feedback is obtained regularly and used to drive service improvements. Responding to complaints in a professional and sensitive manner in line with contractual and organisational requirements. Responding to Subject Access Requests. The experience and skills you need to become our Regional Manager: Skilled at providing effective development and support to team members Experience of providing advice, support and guidance within a diverse organisation Working with people in sensitive and emotionally demanding situations is essential Excellent administrative and organisation skills, with meticulous attention to detail Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Protecting Vulnerable Groups (PVG) check therefore applicants must: Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.) Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: 22 October 2025 If you are interested in becoming our new Regional Manager , please click 'APPLY' today. We look forward to hearing from you! Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Oct 15, 2025
Contractor
Migrant Help have an exciting opportunity to recruit a Regional Manager to join our team! Location: Scotland, Glasgow and Paisley (Hybrid) Contract: Fixed term until 31 March 2026 (with potential to be extended or made permanent) Salary: £45,643 About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential. The Regional Manager role: Part of the Trafficking and Exploitation Survivors' Service in Scotland, the Regional Manager is a dynamic and supportive role at Migrant Help. You will ensure that quality standards are met and, where possible, exceeded. You will be expected to maintain and develop excellent working relationships with and between external stakeholders in order to improve the access to and quality of mainstream and specialist services for TESS clients. The post holder will assist in the development of services and projects to meet the requirements of the contract and to meet the strategic and charitable objectives of the organisation. If you have demonstrable experience coaching and developing a team with the ability to communicate effectively with a range of stakeholders, and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Regional Manager: Responsible for day-to-day operational management of the TESS service in line with business requirements as well as ensuring contractual compliance with the terms and conditions of Migrant Help s contract with Scottish Government under the Victim Centred Approach Fund (VCAF); Line management, supervision and appraisal of direct reports and leading on team meetings and staff engagement activities. Responsible for the recruitment, management, and development of the TESS operational team, ensuring a high performing, highly motivated and engaged team who will contribute to organisational success. Managing workload allocation and delegating work appropriately ensuring effective delivery of service across the region and in line with contractual, legal, and organisational requirements. Primary contact and operational lead for stakeholder engagement in the region; engaging with key stakeholders including but not limited to, Scottish Government, Police Scotland, Statutory Services, Local Authorities, NGOs etc. Building and maintaining excellent working relations with key partners throughout Scotland, ensuring that support for clients is qualitative and joined up. Incident and critical incident management responding to escalations and leading on safeguarding within the regional service. Ensuring that organisational Health and Safely processes and procedures are followed. Working closely with Migrant Help Facilities team to jointly manage regional facilities including offices and client accommodation. Responsible for data and management information and to ensure effective collation, completion and submission of contractual and organisational reporting requirements, including but not limited to; operational service updates, financial reporting, invoicing, audit/inspections, etc. ensuring these are completed accurately and within timescales. Responsible for the adherence to and delivery of the service Quality Management Framework, working with Migrant Help s Quality Team on audits and inspections, and leading on implementing necessary actions, mitigations, recommendations and opportunities for improvement across the service within the agreed timescales. Implementation of service KPIs, ensuring these are consistently met and, where possible, exceeded. Management of client feedback processes, ensuring feedback is obtained regularly and used to drive service improvements. Responding to complaints in a professional and sensitive manner in line with contractual and organisational requirements. Responding to Subject Access Requests. The experience and skills you need to become our Regional Manager: Skilled at providing effective development and support to team members Experience of providing advice, support and guidance within a diverse organisation Working with people in sensitive and emotionally demanding situations is essential Excellent administrative and organisation skills, with meticulous attention to detail Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Protecting Vulnerable Groups (PVG) check therefore applicants must: Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.) Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: 22 October 2025 If you are interested in becoming our new Regional Manager , please click 'APPLY' today. We look forward to hearing from you! Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Migrant Help have an exciting opportunity to recruit a Regional Manager to join our team! Location: Northern Ireland, Belfast and Newcastle (Hybrid) Contract: Fixed term until 1 December 2026 (with potential to be extended or made permanent) Salary: £45,643 About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential. The Regional Manager role: Part of the Modern Slavery and Human Traffic team in Northern Ireland, the Regional Manager is a dynamic and supportive role at Migrant Help. You will ensure that quality standards are met and, where possible, exceeded. You will be expected to maintain and develop excellent working relationships with and between external stakeholders in order to improve the access to and quality of mainstream and specialist services for MSHT NI clients. The post holder will assist in the development of services and projects to meet the requirements of the contract and to meet the strategic and charitable objectives of the organisation. If you have demonstrable experience coaching and developing a team with the ability to communicate effectively with a range of stakeholders, and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Regional Manager: Responsible for day-to-day operational management of the MSHT NI service in line with business requirements as well as ensuring contractual compliance with the terms and conditions of Migrant Help s contract with Department of Justice NI; Line management, supervision and appraisal of direct reports and leading on team meetings and staff engagement activities. Responsible for the recruitment, management, and development of the MSHT NI operational team, ensuring a high performing, highly motivated and engaged team who will contribute to organisational success. Managing workload allocation and delegating work appropriately ensuring effective delivery of service across the region and in line with contractual, legal, and organisational requirements. Primary contact and operational lead for stakeholder engagement in the region; engaging with key stakeholders including but not limited to, Department of Justice NI, Police Service of Northern Ireland (PSNI), Statutory Services, Local Authorities, NGOs etc; Building and maintaining excellent working relations with key partners throughout Northern Ireland, ensuring that support for clients is qualitative and joined-up. Incident and critical incident management responding to escalations and leading on safeguarding within the regional service. Ensuring that organisational Health and Safely processes and procedures are followed. Working closely with Migrant Help Facilities team to jointly manage regional facilities including offices and client accommodation. Responsible for data and management information and to ensure effective collation, completion and submission of contractual and organisational reporting requirements, including but not limited to; operational service updates, financial reporting, invoicing, audit/inspections, etc. ensuring these are completed accurately and within timescales. Responsible for the adherence to and delivery of the service Quality Management Framework, working with Migrant Help s Quality Team on audits and inspections, and leading on implementing necessary actions, mitigations, recommendations and opportunities for improvement across the service within the agreed timescales. Implementation of service KPIs, ensuring these are consistently met and, where possible, exceeded. The experience and skills you need to become our Regional Manager: Skilled at providing effective development and support to team members Experience of providing advice, support and guidance within a diverse organisation Working with people in sensitive and emotionally demanding situations is essential Excellent administrative and organisation skills, with meticulous attention to detail Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to an ACCESS NI check therefore applicants must: Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.) Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: 22 October 2025 If you are interested in becoming our new Regional Manager , please click 'APPLY ' today. We look forward to hearing from you! Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Oct 15, 2025
Contractor
Migrant Help have an exciting opportunity to recruit a Regional Manager to join our team! Location: Northern Ireland, Belfast and Newcastle (Hybrid) Contract: Fixed term until 1 December 2026 (with potential to be extended or made permanent) Salary: £45,643 About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential. The Regional Manager role: Part of the Modern Slavery and Human Traffic team in Northern Ireland, the Regional Manager is a dynamic and supportive role at Migrant Help. You will ensure that quality standards are met and, where possible, exceeded. You will be expected to maintain and develop excellent working relationships with and between external stakeholders in order to improve the access to and quality of mainstream and specialist services for MSHT NI clients. The post holder will assist in the development of services and projects to meet the requirements of the contract and to meet the strategic and charitable objectives of the organisation. If you have demonstrable experience coaching and developing a team with the ability to communicate effectively with a range of stakeholders, and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Regional Manager: Responsible for day-to-day operational management of the MSHT NI service in line with business requirements as well as ensuring contractual compliance with the terms and conditions of Migrant Help s contract with Department of Justice NI; Line management, supervision and appraisal of direct reports and leading on team meetings and staff engagement activities. Responsible for the recruitment, management, and development of the MSHT NI operational team, ensuring a high performing, highly motivated and engaged team who will contribute to organisational success. Managing workload allocation and delegating work appropriately ensuring effective delivery of service across the region and in line with contractual, legal, and organisational requirements. Primary contact and operational lead for stakeholder engagement in the region; engaging with key stakeholders including but not limited to, Department of Justice NI, Police Service of Northern Ireland (PSNI), Statutory Services, Local Authorities, NGOs etc; Building and maintaining excellent working relations with key partners throughout Northern Ireland, ensuring that support for clients is qualitative and joined-up. Incident and critical incident management responding to escalations and leading on safeguarding within the regional service. Ensuring that organisational Health and Safely processes and procedures are followed. Working closely with Migrant Help Facilities team to jointly manage regional facilities including offices and client accommodation. Responsible for data and management information and to ensure effective collation, completion and submission of contractual and organisational reporting requirements, including but not limited to; operational service updates, financial reporting, invoicing, audit/inspections, etc. ensuring these are completed accurately and within timescales. Responsible for the adherence to and delivery of the service Quality Management Framework, working with Migrant Help s Quality Team on audits and inspections, and leading on implementing necessary actions, mitigations, recommendations and opportunities for improvement across the service within the agreed timescales. Implementation of service KPIs, ensuring these are consistently met and, where possible, exceeded. The experience and skills you need to become our Regional Manager: Skilled at providing effective development and support to team members Experience of providing advice, support and guidance within a diverse organisation Working with people in sensitive and emotionally demanding situations is essential Excellent administrative and organisation skills, with meticulous attention to detail Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to an ACCESS NI check therefore applicants must: Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.) Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: 22 October 2025 If you are interested in becoming our new Regional Manager , please click 'APPLY ' today. We look forward to hearing from you! Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Migrant Help have an exciting opportunity to recruit a Team Leader - Submissions to join our team! Location: Dover (Hybrid) Contract: 9 month fixed term (with potential to be extended or made permanent) Salary: £31,332 Additional Allowances: £611 weekend working allowance About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. The Team Leader - Submissions role: Part of the Submissions team, the Team Leader is a dynamic and supportive role at Migrant Help. The Submissions team primarily assist in the compliance and quality checking of applications as well as the management of all Asylum Services incoming and outgoing correspondence received through multiple communication channels. As the Team Leader you will provide supervision and support for a team of Officers ensuring that quality standards are met and, where possible, exceeded. You will work innovatively to identify new approaches, driving continuous improvement and successfully working with the Team Manager to manage change, demonstrating strong leadership and coaching to success. Key responsibilities of our Team Leader - Submissions: Continuously support a team of Officers to reach their full potential, providing timely feedback and effective coaching to improve skills, increase efficiency and identify any gaps in training and development needs. Ensure mandatory training is kept up to date Monitor performance to ensure that target guidelines are achieved, coaching your team, making sure they have the tools and knowledge to succeed while working collaboratively to achieve organisational targets and KPI s using supportive framework when required Support the Team Manager with the day to day running of the team, delegating work appropriately and ensuring delivery of service. This includes planning cover and ad hoc absence (i.e. leave and sickness), and ensuring that this is managed appropriately and recorded accurately Liaise with other Team Leaders to ensure that client and service requirements are met on a day to-day basis Understand and deliver an effective service, with consideration to the KPIS and proposing corrective actions when required Motivate the team to work effectively and to a high standard, inspiring a positive attitude to client service and continuous improvement by completing supervisions, case reviews and team briefings The experience and skills you need to become our Team Leader - Submissions: Proven leadership experience within a contact centre or fast paced environment Substantial experience of supporting, developing and managing others in their work Demonstrable experience delivering to KPIs and motivating others to meet these targets Excellent inter-personal skills and the ability to relate to a wide range of people including diverse groups Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Check (CTC) therefore applicants must: Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date : 24th October 2025 If you are interested in becoming our new Team Leader - Submissions, please click 'APPLY' today. We look forward to hearing from you! As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Oct 15, 2025
Contractor
Migrant Help have an exciting opportunity to recruit a Team Leader - Submissions to join our team! Location: Dover (Hybrid) Contract: 9 month fixed term (with potential to be extended or made permanent) Salary: £31,332 Additional Allowances: £611 weekend working allowance About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. The Team Leader - Submissions role: Part of the Submissions team, the Team Leader is a dynamic and supportive role at Migrant Help. The Submissions team primarily assist in the compliance and quality checking of applications as well as the management of all Asylum Services incoming and outgoing correspondence received through multiple communication channels. As the Team Leader you will provide supervision and support for a team of Officers ensuring that quality standards are met and, where possible, exceeded. You will work innovatively to identify new approaches, driving continuous improvement and successfully working with the Team Manager to manage change, demonstrating strong leadership and coaching to success. Key responsibilities of our Team Leader - Submissions: Continuously support a team of Officers to reach their full potential, providing timely feedback and effective coaching to improve skills, increase efficiency and identify any gaps in training and development needs. Ensure mandatory training is kept up to date Monitor performance to ensure that target guidelines are achieved, coaching your team, making sure they have the tools and knowledge to succeed while working collaboratively to achieve organisational targets and KPI s using supportive framework when required Support the Team Manager with the day to day running of the team, delegating work appropriately and ensuring delivery of service. This includes planning cover and ad hoc absence (i.e. leave and sickness), and ensuring that this is managed appropriately and recorded accurately Liaise with other Team Leaders to ensure that client and service requirements are met on a day to-day basis Understand and deliver an effective service, with consideration to the KPIS and proposing corrective actions when required Motivate the team to work effectively and to a high standard, inspiring a positive attitude to client service and continuous improvement by completing supervisions, case reviews and team briefings The experience and skills you need to become our Team Leader - Submissions: Proven leadership experience within a contact centre or fast paced environment Substantial experience of supporting, developing and managing others in their work Demonstrable experience delivering to KPIs and motivating others to meet these targets Excellent inter-personal skills and the ability to relate to a wide range of people including diverse groups Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Check (CTC) therefore applicants must: Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date : 24th October 2025 If you are interested in becoming our new Team Leader - Submissions, please click 'APPLY' today. We look forward to hearing from you! As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Migrant Help have an exciting opportunity to recruit a Project Manager to join our team! Location: Homebased Contract: Permanent ? Salary: £38.548 About us: Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. The Project Manager role: Part of the Project Management Office (PMO), the Project Manager is a key and exciting role at Migrant Help. You will play a central role in delivering PMO projects that are complex, cross-functional, and strategically significant. Project Managers lead project teams through the full lifecycle, ensuring alignment with PMO methodologies, organisational priorities, and stakeholder expectations. The role is responsible for planning, execution, governance, and continuous improvement, and contributes to the development of PMO tools, processes, and resource strategies. If you have demonstrable experience successfully managing projects with the ability to communicate effectively with a range of stakeholders, and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Project Manager: Project Planning : Develop comprehensive and realistic project plans that integrate requirements identified by the Business Analyst with existing organisational and team priorities. Project Leadership: Lead and influence project teams through project phases throughout the project lifecycle by using clear communication of project objectives, balancing stakeholder priorities and a consistent approach adhering to the PMO project management methodology. Project Documentation: Maintain comprehensive project documentation, including project plans, status reports, and post-project evaluations. Work with the Head of PMO to continuously improve the PMO s documentation approach to deliver accountability and iterative improvement. Project Resource Management: Manage project resources, including team members, external suppliers and budget tracking, ensuring that resources are used efficiently and effectively. Risk Management: Identify and document project risks and issues and develop mitigation strategies. Quality Assurance (QA) and Quality Control (QC): Deliver QA and QC with a view to delivering projects on time, within scope, and within budget. Provide QC of project products and maintain and refine QA processes within the PMO to deliver consistent project management standards. Strategy: Contribute analysis of Migrant Help and PMO needs and objectives to support the work of the Business Analyst and Head of PMO to refine projects and develop the PMO to achieve its strategic goals. Identify gaps in PMO tools and processes and build and improve them where requested. PMO Resource Management: Advise the Head of PMO on appropriate resourcing decisions for PMO projects on the basis of the existing pipeline The experience and skills you need to become our Project Manager: Understanding of project governance structures and ways of working including QC and QA, risk management, project performance, documentation and resource management Proven experience in planning and managing complicated projects, preferably in a medium to large sized organisation, working across multiple teams Knowledge and expertise in working with or managing technology solutions within medium to large organisations Natural and developed collaboration and leadership skills, to influence and lead project teams and diverse stakeholders to achieve mutual objectives Strong problem-solving skills with a track record of using initiative to unlock blockages and achieve progress Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Check (CTC) therefore applicants must: Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: 2 November 2025 If you are interested in becoming our new Project Manager , please click ' APPLY ' today. We look forward to hearing from you! As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Oct 14, 2025
Full time
Migrant Help have an exciting opportunity to recruit a Project Manager to join our team! Location: Homebased Contract: Permanent ? Salary: £38.548 About us: Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. The Project Manager role: Part of the Project Management Office (PMO), the Project Manager is a key and exciting role at Migrant Help. You will play a central role in delivering PMO projects that are complex, cross-functional, and strategically significant. Project Managers lead project teams through the full lifecycle, ensuring alignment with PMO methodologies, organisational priorities, and stakeholder expectations. The role is responsible for planning, execution, governance, and continuous improvement, and contributes to the development of PMO tools, processes, and resource strategies. If you have demonstrable experience successfully managing projects with the ability to communicate effectively with a range of stakeholders, and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Project Manager: Project Planning : Develop comprehensive and realistic project plans that integrate requirements identified by the Business Analyst with existing organisational and team priorities. Project Leadership: Lead and influence project teams through project phases throughout the project lifecycle by using clear communication of project objectives, balancing stakeholder priorities and a consistent approach adhering to the PMO project management methodology. Project Documentation: Maintain comprehensive project documentation, including project plans, status reports, and post-project evaluations. Work with the Head of PMO to continuously improve the PMO s documentation approach to deliver accountability and iterative improvement. Project Resource Management: Manage project resources, including team members, external suppliers and budget tracking, ensuring that resources are used efficiently and effectively. Risk Management: Identify and document project risks and issues and develop mitigation strategies. Quality Assurance (QA) and Quality Control (QC): Deliver QA and QC with a view to delivering projects on time, within scope, and within budget. Provide QC of project products and maintain and refine QA processes within the PMO to deliver consistent project management standards. Strategy: Contribute analysis of Migrant Help and PMO needs and objectives to support the work of the Business Analyst and Head of PMO to refine projects and develop the PMO to achieve its strategic goals. Identify gaps in PMO tools and processes and build and improve them where requested. PMO Resource Management: Advise the Head of PMO on appropriate resourcing decisions for PMO projects on the basis of the existing pipeline The experience and skills you need to become our Project Manager: Understanding of project governance structures and ways of working including QC and QA, risk management, project performance, documentation and resource management Proven experience in planning and managing complicated projects, preferably in a medium to large sized organisation, working across multiple teams Knowledge and expertise in working with or managing technology solutions within medium to large organisations Natural and developed collaboration and leadership skills, to influence and lead project teams and diverse stakeholders to achieve mutual objectives Strong problem-solving skills with a track record of using initiative to unlock blockages and achieve progress Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Check (CTC) therefore applicants must: Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: 2 November 2025 If you are interested in becoming our new Project Manager , please click ' APPLY ' today. We look forward to hearing from you! As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
