Migrant Help have an exciting opportunity to recruit a Client Adviser to join our team! Location: Wakefield (on-site) Contract: 12 month fixed term (with potential to be extended or made permanent) Hours: 14 hours (Thursdays and Fridays) Salary: ? £29,498 pro-rata - Increasing to £33,590 pro-rata following successful completion of a 6 months probation period About us: Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. The Client Adviser role: Part of the Asylum Services team, the Client Adviser is a rewarding role at Migrant Help which forms part of the Advice, Issue Reporting and Eligibility (AIRE) contract. You will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone and face to face advice. This is a busy and high paced working environment with regular changes to needs and priorities, by working with the Regional Assistant Manager and re-prioritising your work, you will be rewarded by seeing how your efforts positively impact our clients. If you are target driven and friendly, have demonstrable experience of working under pressure and within deadlines and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Client Adviser: Work as part of the national team, provide support to asylum seekers within all accommodation types across the UK Support Asylum Seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales Provide detailed induction briefings to new arrivals in Initial Accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations Work as part of the regional team to ensure compliance with all applicable regulatory requirements, Health and Safety standards, policies, and procedures, provide the correct advice and guidance to all who require our support Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales Assist clients to notify the authority of prescribed change of circumstances Undertake casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals, and other relevant agencies for applicants with additional support needs The experience and skills you need to become our Client Adviser: Provided a service to clients over the phone whose first language is not always English Provided advice an information within an organization and working with people in sensitive and emotionally demanding situations Proven experience of delivering complex information to clients with and without interpreters Ability to work under pressure and to meet deadlines. Operational experience working to challenging performance KPI's Ability to work empathetically with people facing transition and uncertainty. Ability to learn quickly and adapt to change Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: ? This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Check (CTC) therefore applicants must: Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: ?6 February 2026 If you are interested in becoming our new Client Adviser, please click 'APPLY ' today. We look forward to hearing from you! Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Jan 26, 2026
Full time
Migrant Help have an exciting opportunity to recruit a Client Adviser to join our team! Location: Wakefield (on-site) Contract: 12 month fixed term (with potential to be extended or made permanent) Hours: 14 hours (Thursdays and Fridays) Salary: ? £29,498 pro-rata - Increasing to £33,590 pro-rata following successful completion of a 6 months probation period About us: Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. The Client Adviser role: Part of the Asylum Services team, the Client Adviser is a rewarding role at Migrant Help which forms part of the Advice, Issue Reporting and Eligibility (AIRE) contract. You will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone and face to face advice. This is a busy and high paced working environment with regular changes to needs and priorities, by working with the Regional Assistant Manager and re-prioritising your work, you will be rewarded by seeing how your efforts positively impact our clients. If you are target driven and friendly, have demonstrable experience of working under pressure and within deadlines and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Client Adviser: Work as part of the national team, provide support to asylum seekers within all accommodation types across the UK Support Asylum Seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales Provide detailed induction briefings to new arrivals in Initial Accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations Work as part of the regional team to ensure compliance with all applicable regulatory requirements, Health and Safety standards, policies, and procedures, provide the correct advice and guidance to all who require our support Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within the required timescales Assist clients to notify the authority of prescribed change of circumstances Undertake casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals, and other relevant agencies for applicants with additional support needs The experience and skills you need to become our Client Adviser: Provided a service to clients over the phone whose first language is not always English Provided advice an information within an organization and working with people in sensitive and emotionally demanding situations Proven experience of delivering complex information to clients with and without interpreters Ability to work under pressure and to meet deadlines. Operational experience working to challenging performance KPI's Ability to work empathetically with people facing transition and uncertainty. Ability to learn quickly and adapt to change Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: ? This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Check (CTC) therefore applicants must: Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: ?6 February 2026 If you are interested in becoming our new Client Adviser, please click 'APPLY ' today. We look forward to hearing from you! Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Migrant Help have an exciting opportunity to recruit a Deputy Director of Finance to join our team! Location: Dover (hybrid) Contract: Permanent ? Salary: £62,548 About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. The Deputy Director of Finance role: Part of the Finance team, the Deputy Director of Finance is a strategic and rewarding role at Migrant Help. As Deputy Director of Finance for Migrant Help s trading subsidiary Clear Voice, you will be a key member of the Migrant Help group finance team, providing strategic and operational financial support to enable sustainable growth, informed decision making, and maximise social impact. You will be a member of the Clear Voice Senior Leadership Team (SLT) and act as a bridge between MH group finance and subsidiary finance team, coordinating financial strategy, budgeting and investment. The role holder will advise the CEO, the SLT and functional leads on financial strategy and performance. You will contribute to business planning, forecasting, and commercial decision-making to align subsidiary financial goals with wider group strategic objectives. If you have demonstrable experience reviewing financial insights and translating these into actions, with the ability to support a range of stakeholders, and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Deputy Director of Finance: Partner with the Senior Leadership team and Budget Holders to develop budgets, forecasts, and performance metrics aligned to the organisational goals. Provide financial analysis and insight to support strategic planning, investment decisions, and service development Monitor financial performance, highlight risks and opportunities and support corrective actions Support the development of pricing models and cost recovery strategies for commercial contracts Ensure compliance with financial policies, charity regulations and contractual obligations Prepare and present regular management information packs, variance analysis and financial reports for internal stakeholders at Senior Leadership and Board Level. Collaborate with the central charity finance team to ensure alignment on consolidated reporting and governance Contribute to funding applications and social impact reporting where required Lead on the annual external financial audit, working closely with the central charity finance team The experience and skills you need to become our Deputy Director of Finance: Proven experience in budgeting, forecasting and financial modelling Track record of working collaboratively with non-finance stakeholders to influence strategy and performance Strong understanding of cost drivers, pricing strategies and financial sustainability within a service based organisation Familiarity with key financial KPIs and performance metrics Ability to analyse complex financial data, identify trends and provide clear, actionable insights Skilled in interpreting variances, forecasting performance and modelling financial scenarios Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must: Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.) Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: 5th February 2026 If you are interested in becoming our new Deputy Director of Finance, please click 'APPLY' today. We look forward to hearing from you! We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Jan 26, 2026
Contractor
Migrant Help have an exciting opportunity to recruit a Deputy Director of Finance to join our team! Location: Dover (hybrid) Contract: Permanent ? Salary: £62,548 About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. The Deputy Director of Finance role: Part of the Finance team, the Deputy Director of Finance is a strategic and rewarding role at Migrant Help. As Deputy Director of Finance for Migrant Help s trading subsidiary Clear Voice, you will be a key member of the Migrant Help group finance team, providing strategic and operational financial support to enable sustainable growth, informed decision making, and maximise social impact. You will be a member of the Clear Voice Senior Leadership Team (SLT) and act as a bridge between MH group finance and subsidiary finance team, coordinating financial strategy, budgeting and investment. The role holder will advise the CEO, the SLT and functional leads on financial strategy and performance. You will contribute to business planning, forecasting, and commercial decision-making to align subsidiary financial goals with wider group strategic objectives. If you have demonstrable experience reviewing financial insights and translating these into actions, with the ability to support a range of stakeholders, and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Deputy Director of Finance: Partner with the Senior Leadership team and Budget Holders to develop budgets, forecasts, and performance metrics aligned to the organisational goals. Provide financial analysis and insight to support strategic planning, investment decisions, and service development Monitor financial performance, highlight risks and opportunities and support corrective actions Support the development of pricing models and cost recovery strategies for commercial contracts Ensure compliance with financial policies, charity regulations and contractual obligations Prepare and present regular management information packs, variance analysis and financial reports for internal stakeholders at Senior Leadership and Board Level. Collaborate with the central charity finance team to ensure alignment on consolidated reporting and governance Contribute to funding applications and social impact reporting where required Lead on the annual external financial audit, working closely with the central charity finance team The experience and skills you need to become our Deputy Director of Finance: Proven experience in budgeting, forecasting and financial modelling Track record of working collaboratively with non-finance stakeholders to influence strategy and performance Strong understanding of cost drivers, pricing strategies and financial sustainability within a service based organisation Familiarity with key financial KPIs and performance metrics Ability to analyse complex financial data, identify trends and provide clear, actionable insights Skilled in interpreting variances, forecasting performance and modelling financial scenarios Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must: Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.) Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: 5th February 2026 If you are interested in becoming our new Deputy Director of Finance, please click 'APPLY' today. We look forward to hearing from you! We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Migrant Help have an exciting opportunity to recruit a Safeguarding Manager to join our team! Location: Home based Contract: Maternity cover until 31 March 2027 Salary: £45,463 About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. The Safeguarding Manager role: Part of the Safeguarding team, the Safeguarding Manager is a dynamic and collaborative role at Migrant Help. You will review and evaluate existing processes, provide training, leadership and expert professional advice on all aspects of safeguarding This role will also contribute to the overall success of our Organisation in accordance with Migrant Helps visions, values and objectives. If you have demonstrable experience of implementing and auditing safeguarding practices, with excellent organisational skills, and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Safeguarding Manager: Working closely with the Designated Safeguarding Leads and Officers across all contracts Working collaboratively to continually strengthen the approach to safeguarding Developing and maintaining safeguarding strategies and quality standards Working with the Designated Safeguarding Leads to audit safeguarding practice Developing and improving appropriate escalation processes Working with key external stakeholders Supporting staff on safeguarding matters, offering clear direction and advice Supporting the charity with HR safeguarding and safer recruitment practices The experience and skills you need to become our Safeguarding Manager: Demonstrable track record and expertise in implementing and auditing safeguarding policies and working practices Experience of confidentiality and appropriately escalating safeguarding incidents Ability to take an objective and independent lead with strategic partners when dealing with safeguarding issues Ability to work under pressure with conflicting priorities, meeting tight deadlines Ability to maintain positive working relationships at varying levels of seniority Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: ? This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Check (CTC) therefore applicants must: Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: 4th February 2026 If you are interested in becoming our new Safeguarding Manager please click 'APPLY ' today. We look forward to hearing from you! We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job? Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Jan 26, 2026
Contractor
Migrant Help have an exciting opportunity to recruit a Safeguarding Manager to join our team! Location: Home based Contract: Maternity cover until 31 March 2027 Salary: £45,463 About us: Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to people affected by displacement and exploitation across the UK. Our vision is for a global society that protects vulnerable people, treats them with respect and enables them to reach their full potential. The Safeguarding Manager role: Part of the Safeguarding team, the Safeguarding Manager is a dynamic and collaborative role at Migrant Help. You will review and evaluate existing processes, provide training, leadership and expert professional advice on all aspects of safeguarding This role will also contribute to the overall success of our Organisation in accordance with Migrant Helps visions, values and objectives. If you have demonstrable experience of implementing and auditing safeguarding practices, with excellent organisational skills, and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Safeguarding Manager: Working closely with the Designated Safeguarding Leads and Officers across all contracts Working collaboratively to continually strengthen the approach to safeguarding Developing and maintaining safeguarding strategies and quality standards Working with the Designated Safeguarding Leads to audit safeguarding practice Developing and improving appropriate escalation processes Working with key external stakeholders Supporting staff on safeguarding matters, offering clear direction and advice Supporting the charity with HR safeguarding and safer recruitment practices The experience and skills you need to become our Safeguarding Manager: Demonstrable track record and expertise in implementing and auditing safeguarding policies and working practices Experience of confidentiality and appropriately escalating safeguarding incidents Ability to take an objective and independent lead with strategic partners when dealing with safeguarding issues Ability to work under pressure with conflicting priorities, meeting tight deadlines Ability to maintain positive working relationships at varying levels of seniority Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: ? This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Check (CTC) therefore applicants must: Be able to provide a valid passport eg. 10 year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment These are some of the benefits we offer: Our working week is 35 hours per week offering flexibility and work life balance Enhanced family friendly provisions Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata). Option to buy or sell up to 5 days of annual leave Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions. Wellbeing support. Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme. Closing Date: 4th February 2026 If you are interested in becoming our new Safeguarding Manager please click 'APPLY ' today. We look forward to hearing from you! We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job? Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Migrant Help have an exciting opportunity to recruit a Director of Commercial and Legal to join our team! Location: Flexible location (hybrid working) Contract: Permanent ?Salary: £80,000 About us: Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. The Director of Commercial and Legal role: Part of the Business Services and Compliance directorate, the Director or Commercial and Legal is a strategic and influential role at Migrant Help. You will lead the organisation s commercial function and legal oversight, as part of the Business Services and Compliance function, covering commissioning authority/customer relationship management, contracts and procurement, legal protection and compliance, and commercial regulation. You will take ownership of contractual and legal matters for Migrant Help and our subsidiary, Clear Voice. Working in partnership with senior leaders, the Director of Commercial & Legal oversees contractual agreements: interpreting, negotiating and supporting our entry into agreements, and understanding required compliance for legal agreements.? If you have well-developed diplomacy, communication and relationship building skills and a proven ability to deal with multiple internal and external stakeholders, and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Director of Commercial and Legal: Strategic ?Leading on commercial, contractual and legal matters in partnership with senior leaders of both Migrant Help and Clear Voice, to successfully support the implementation and monitoring of the strategic plans for the organisations, providing governance assurance against standards, and operating commercial systems to provider timely, effective and accurate information. Developing and implementing commercial and legal strategies and operational plans, within the Business Services & Compliance function, providing strategic leadership for commercial and legal work, in support of the organisational strategy and in the furtherance of the objects of the charity. Along with Leadership, creating a culture which embodies the organisational values, strategic objectives and purpose of the respective organisations, where the organisation is an ethical, responsive and excellent value for money provider, a professional and fair commissioner, client and partner, and a leader in sustainability in the sector. Leadership This role encompasses leadership in commercial, contractual and legal matters. Overseeing commercial and legal structures, systems and processes, so that they remain effective and appropriate to the size and nature of our work. Providing excellent stewardship of our resources, delivering value for money in areas under the post holder s control, advising across the organisation to achieve the same. Operational Leading a team of experts across a range of disciplines delivering key initiatives, including, but not limited to: supplier management, contract management, supplier and commissioning authority/customer relations, delivering commercial, contractual and legal advice, systems and channels for external advice, with clarity of purpose, accountability and compliance with key metrics and reporting requirements. Providing commercial support to new business development initiatives, bids and tenders and helping evaluate future commercial opportunities. Overseeing the review and negotiation of all major commercial contracts, so that risks are identified and mitigated, and that they are aligned with business priorities. Growth & Change Working closely with the CEOs, CFO and leadership of Migrant Help and Clear Voice, developing effective strategies for commercial and legal matters within the organisation. Developing senior and future leaders and maintaining a succession planning strategy for the leaders across the Commercial and Legal function. Engagement Managing interactions and building relationships with key stakeholders and representing the organisation, as required. Promoting equity, diversity and inclusion, working with the EDI lead to embed these values within our culture and monitor our effectiveness at living these values. Encouraging and enabling working with clients through our Lived Experience Advisory Panels to coproduce services. The experience and skills you need to become our Director of Commercial and Legal: Extensive experience in leading in commercial law, contracts or relevant areas. Demonstrable experience managing complex contractual and legal matters at a senior level in line with excellent knowledge of best practice, legal frameworks and strategic approaches. Experience in contracting within government frameworks, including management of change requests and contract management meetings Excellent people management, coaching and team-building skills, able to drive the best performance from teams and individuals. Ability to understand, evaluate and advocate effective and persuasive strategies, contributing to the wider direction of the organisation Closing Date: ?8 February 2026 If you are interested in becoming our new Director of Commercial and Legal, please click 'APPLY' today. We look forward to hearing from you! Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Jan 26, 2026
Full time
Migrant Help have an exciting opportunity to recruit a Director of Commercial and Legal to join our team! Location: Flexible location (hybrid working) Contract: Permanent ?Salary: £80,000 About us: Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. The Director of Commercial and Legal role: Part of the Business Services and Compliance directorate, the Director or Commercial and Legal is a strategic and influential role at Migrant Help. You will lead the organisation s commercial function and legal oversight, as part of the Business Services and Compliance function, covering commissioning authority/customer relationship management, contracts and procurement, legal protection and compliance, and commercial regulation. You will take ownership of contractual and legal matters for Migrant Help and our subsidiary, Clear Voice. Working in partnership with senior leaders, the Director of Commercial & Legal oversees contractual agreements: interpreting, negotiating and supporting our entry into agreements, and understanding required compliance for legal agreements.? If you have well-developed diplomacy, communication and relationship building skills and a proven ability to deal with multiple internal and external stakeholders, and are looking for an exciting role that makes a difference, we d love to hear from you! Key responsibilities of our Director of Commercial and Legal: Strategic ?Leading on commercial, contractual and legal matters in partnership with senior leaders of both Migrant Help and Clear Voice, to successfully support the implementation and monitoring of the strategic plans for the organisations, providing governance assurance against standards, and operating commercial systems to provider timely, effective and accurate information. Developing and implementing commercial and legal strategies and operational plans, within the Business Services & Compliance function, providing strategic leadership for commercial and legal work, in support of the organisational strategy and in the furtherance of the objects of the charity. Along with Leadership, creating a culture which embodies the organisational values, strategic objectives and purpose of the respective organisations, where the organisation is an ethical, responsive and excellent value for money provider, a professional and fair commissioner, client and partner, and a leader in sustainability in the sector. Leadership This role encompasses leadership in commercial, contractual and legal matters. Overseeing commercial and legal structures, systems and processes, so that they remain effective and appropriate to the size and nature of our work. Providing excellent stewardship of our resources, delivering value for money in areas under the post holder s control, advising across the organisation to achieve the same. Operational Leading a team of experts across a range of disciplines delivering key initiatives, including, but not limited to: supplier management, contract management, supplier and commissioning authority/customer relations, delivering commercial, contractual and legal advice, systems and channels for external advice, with clarity of purpose, accountability and compliance with key metrics and reporting requirements. Providing commercial support to new business development initiatives, bids and tenders and helping evaluate future commercial opportunities. Overseeing the review and negotiation of all major commercial contracts, so that risks are identified and mitigated, and that they are aligned with business priorities. Growth & Change Working closely with the CEOs, CFO and leadership of Migrant Help and Clear Voice, developing effective strategies for commercial and legal matters within the organisation. Developing senior and future leaders and maintaining a succession planning strategy for the leaders across the Commercial and Legal function. Engagement Managing interactions and building relationships with key stakeholders and representing the organisation, as required. Promoting equity, diversity and inclusion, working with the EDI lead to embed these values within our culture and monitor our effectiveness at living these values. Encouraging and enabling working with clients through our Lived Experience Advisory Panels to coproduce services. The experience and skills you need to become our Director of Commercial and Legal: Extensive experience in leading in commercial law, contracts or relevant areas. Demonstrable experience managing complex contractual and legal matters at a senior level in line with excellent knowledge of best practice, legal frameworks and strategic approaches. Experience in contracting within government frameworks, including management of change requests and contract management meetings Excellent people management, coaching and team-building skills, able to drive the best performance from teams and individuals. Ability to understand, evaluate and advocate effective and persuasive strategies, contributing to the wider direction of the organisation Closing Date: ?8 February 2026 If you are interested in becoming our new Director of Commercial and Legal, please click 'APPLY' today. We look forward to hearing from you! Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Please note this vacancy may close early depending on applications received As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Migrant Help have an exciting opportunity to recruit a Helpline Adviser to join our team! Location: Dover (Hybrid) Contract: 9 month fixed term (with potential to be extended or made permanent) Hours: Full time, shift working between the hours of 8am and 8pm ? Salary: £25,710 Increasing to £28,670 following successful completion of a 6 months probation period About us: Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. The Helpline Adviser role: Part of the Eligibility Advice and Guidance Line (EAGL) team, the Helpline Adviser is a rewarding role which supports individuals and families that are seeking asylum in the UK. You will play an integral part in the charities work with the Home Office; providing advice, guidance, and support via the telephone and webchat helpline services. This service operates in a fast-paced setting, dealing with varied queries about asylum support effectively and efficiently. You will be assisting with complex safeguarding cases from our most vulnerable clients who have and are experiencing displacement, exploitation and significant trauma, raising concerns with the relevant authorities. If you demonstrable experience working within a call-center or customer service setting with the ability to meet targets in pressured environment, and are looking for an exciting role within a charity that is making a difference, we d love to hear from you! Key responsibilities of our Helpline Adviser: Efficiently and empathetically handle inbound calls from our clients, working as part of the helpline team in an ever changing, fast-paced setting, dealing with varied queries about asylum support, compliance with all applicable and regulatory requirements, policies, and procedures to provide the correct advice and guidance ensuring resolution at first point of contact Work closely with colleagues and other departments within Migrant Help to ensure applications for support are dealt with accurately and swiftly Support clients following complex safeguarding disclosures, raising any concerns with the relevant departments and authorities adhering to set procedures Provide an exemplary professional service through active listening, verbal, and written communication to both external and internal clients Work collaboratively as part of a team to achieve organisational targets and KPI s Attend regular coaching/mentoring sessions, 1-2-1 s, team meetings, training, and appraisals Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work The experience and skills you need to become our Helpline Adviser: Proven experience providing exemplary customer service skills/background Demonstrable experience of working in a pressured environment and meeting deadlines, targets and KPI s The capability to multitask using multiple systems at once whilst communicating verbally, with the ability to adapt to new systems. High attention to detail and working systematically particularly in accurate record keeping and timely records High level of motivation, resilience, and emotional intelligence Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must: Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.) Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment Closing Date: 12 February 2026 If you are interested in becoming our new Helpline Adviser , please click 'APPLY ' today. We look forward to hearing from you! Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Please note this vacancy may close early depending on applications received ?As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
Jan 21, 2026
Contractor
Migrant Help have an exciting opportunity to recruit a Helpline Adviser to join our team! Location: Dover (Hybrid) Contract: 9 month fixed term (with potential to be extended or made permanent) Hours: Full time, shift working between the hours of 8am and 8pm ? Salary: £25,710 Increasing to £28,670 following successful completion of a 6 months probation period About us: Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. The Helpline Adviser role: Part of the Eligibility Advice and Guidance Line (EAGL) team, the Helpline Adviser is a rewarding role which supports individuals and families that are seeking asylum in the UK. You will play an integral part in the charities work with the Home Office; providing advice, guidance, and support via the telephone and webchat helpline services. This service operates in a fast-paced setting, dealing with varied queries about asylum support effectively and efficiently. You will be assisting with complex safeguarding cases from our most vulnerable clients who have and are experiencing displacement, exploitation and significant trauma, raising concerns with the relevant authorities. If you demonstrable experience working within a call-center or customer service setting with the ability to meet targets in pressured environment, and are looking for an exciting role within a charity that is making a difference, we d love to hear from you! Key responsibilities of our Helpline Adviser: Efficiently and empathetically handle inbound calls from our clients, working as part of the helpline team in an ever changing, fast-paced setting, dealing with varied queries about asylum support, compliance with all applicable and regulatory requirements, policies, and procedures to provide the correct advice and guidance ensuring resolution at first point of contact Work closely with colleagues and other departments within Migrant Help to ensure applications for support are dealt with accurately and swiftly Support clients following complex safeguarding disclosures, raising any concerns with the relevant departments and authorities adhering to set procedures Provide an exemplary professional service through active listening, verbal, and written communication to both external and internal clients Work collaboratively as part of a team to achieve organisational targets and KPI s Attend regular coaching/mentoring sessions, 1-2-1 s, team meetings, training, and appraisals Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work The experience and skills you need to become our Helpline Adviser: Proven experience providing exemplary customer service skills/background Demonstrable experience of working in a pressured environment and meeting deadlines, targets and KPI s The capability to multitask using multiple systems at once whilst communicating verbally, with the ability to adapt to new systems. High attention to detail and working systematically particularly in accurate record keeping and timely records High level of motivation, resilience, and emotional intelligence Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore: This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must: Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.) Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment Closing Date: 12 February 2026 If you are interested in becoming our new Helpline Adviser , please click 'APPLY ' today. We look forward to hearing from you! Your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply. We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job Please note this vacancy may close early depending on applications received ?As part of your role, it is important you operate within Migrant Help s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence. Migrant Help is proud to be an equal opportunities employer.
