Solutions Through Knowledge Contracts Limited

Role: Desktop Support Engineer/2nd Line Support Rate: £165 per day - Limited Company Location: Cambridge - Fully onsite Duration: 3 months initially Start date: ASAP Standard hours: Mon-Fri, 9am-5pm  Role We are assisting a large IT service provider who seek a Desktop Support Engineer/2nd Line Support Analyst for a Cambridge based end client. This is an excellent opportunity to join a dynamic environment with potential for long-term extension following the initial 3 month contract.   Key Responsibilities Provide onsite 2nd line desktop support to end users Troubleshoot and resolve hardware and software issues Support Microsoft Office Suite and standard business applications Assist with mobile device support (smartphones, tablets) Provide printer and peripheral support Deliver excellent customer service and timely issue resolution Escalate complex issues where necessary Required Skills & Experience Proven experience in desktop support/2nd line IT support roles Strong knowledge of Microsoft Office Suite Experience supporting mobile devices and printers Solid troubleshooting and problem-solving skills Strong communication and interpersonal abilities