Lepra
Join Lepra , an international charity working to beat leprosy and lymphatic filariasis, as our Senior Manager, HR, IT & Operations . This is a key leadership role responsible for shaping our HR strategy, overseeing IT systems, and strengthening operational effectiveness across the organisation. You ll play a vital part in building a positive, inclusive, and high-performing workplace that enables our teams to thrive. We re looking for someone with proven HR and operational leadership experience, excellent people skills, and a hands-on, solutions-focused approach. CIPD Level 5 or equivalent experience is desirable. Lepra is dedicated to addressing leprosy and lymphatic filariasis (LF) and their consequences through direct support, advocacy, and the promotion of inclusive communities. We work in Bangladesh and in India, through our sister organisation, LEPRA Society. We work in partnership with people affected by leprosy and LF to improve detection, ensure access to treatment and care, and promote inclusion and wellbeing. We are in our second year of our Global Strategy for 2024-30, which guides us in our efforts to accelerate progress towards global targets for leprosy and LF, and towards our vision of a world free from leprosy and LF. Job Context The Senior Manager- HR, Operations, and IT plays a key role in supporting Lepra s people, systems, and governance functions. Working within a small and collaborative UK team, the postholder leads HR operations and organisational administration. The role combines hands-on delivery with advisory support, ensuring compliance with employment law and internal governance standards, and contributing to the efficient running of the organisation. Job Purpose The Senior Manager HR, Operations, and IT provide functional leadership across human resources, operational management, and information systems. The postholder ensures that Lepra s people, processes, and infrastructure enable a high-performing, inclusive, and compliant organisation. Working closely with the Director of Finance and Operations, this role provides support on HR strategy and governance, supports organisational operations, and provides leadership for IT and data management functions. Working Relationships Reports to the Director of Finance and Operations Working with all of Lepra UK on all matters regarding HR, Operations and IT. Will liaise across all Lepra staff, particularly those in management roles, in accordance with their staff and volunteer roles. Will work closely with the Senior Management Team and Trustees Key Responsibilities The job holder will ensure that Equality/Equity, Diversity and Inclusion are recognised and promoted at all stages in the recruitment cycle for trustees and volunteers. They will provide an internal point of HR contact for all colleagues, liaising as necessary with external HR consultants. They will also provide support to the Trustees and SMT in an efficient, effective and confidential manner. 1. Organisational Support Provide support on leading the delivery of efficient HR, operational, and IT functions across the organisation. Provide professional advice and guidance to senior management and staff on people, compliance, and systems matters. Support the Director of Finance and Operations in ensuring sound governance, risk management, and organisational resilience. Oversee key internal processes that underpin organisational effectiveness, including performance, policy, and data management. Support health and safety compliance within the organisation. Provide executive and administrative support to the Senior Management Team, including scheduling, agenda preparation, and minute-taking Support the Director of Finance and Operations in ensuring good governance practices and compliance with charity and employment regulations. Coordinate Trustee and Board-related administration as required. Contribute to operational efficiency by supporting the implementation of improved systems and processes. 2. Human Resources and People Development Ensure HR policies, frameworks, and practices promote fairness, inclusion, and staff wellbeing. Lead on workforce planning, recruitment, and providing support on retention strategies. Support professional development, performance management, and engagement initiatives. Ensure compliance with employment law and uphold best practice in employee relations and safeguarding. 3. Operations and Governance Oversee office management, facilities, and supplier relationships to maintain effective operations. Support Board and Committee administration, including minute taking. Lead the review and implementation of operational policies and procedures to ensure efficiency and compliance. Contribute to the development of a collaborative, transparent organisational culture. 4. IT and Data Management Provide oversight and strategic support to the IT and Data Officer. Ensure secure, efficient, and user-focused IT systems are in place. Support the organisation s data governance framework, ensuring compliance with GDPR and data protection legislation. Drive continuous improvement in digital systems to enhance operational effectiveness and reporting capability. 5. Culture, Inclusion, and Wellbeing Champion Lepra s commitment to Equity, Diversity, and Inclusion (EDI). Promote a positive workplace culture that prioritises wellbeing, respect, and collaboration. Ensure that HR and operational processes align with organisational values and support staff engagement. At Lepra, you ll join a small, friendly, and mission-driven team working collaboratively across the UK, India, and Bangladesh.
Join Lepra , an international charity working to beat leprosy and lymphatic filariasis, as our Senior Manager, HR, IT & Operations . This is a key leadership role responsible for shaping our HR strategy, overseeing IT systems, and strengthening operational effectiveness across the organisation. You ll play a vital part in building a positive, inclusive, and high-performing workplace that enables our teams to thrive. We re looking for someone with proven HR and operational leadership experience, excellent people skills, and a hands-on, solutions-focused approach. CIPD Level 5 or equivalent experience is desirable. Lepra is dedicated to addressing leprosy and lymphatic filariasis (LF) and their consequences through direct support, advocacy, and the promotion of inclusive communities. We work in Bangladesh and in India, through our sister organisation, LEPRA Society. We work in partnership with people affected by leprosy and LF to improve detection, ensure access to treatment and care, and promote inclusion and wellbeing. We are in our second year of our Global Strategy for 2024-30, which guides us in our efforts to accelerate progress towards global targets for leprosy and LF, and towards our vision of a world free from leprosy and LF. Job Context The Senior Manager- HR, Operations, and IT plays a key role in supporting Lepra s people, systems, and governance functions. Working within a small and collaborative UK team, the postholder leads HR operations and organisational administration. The role combines hands-on delivery with advisory support, ensuring compliance with employment law and internal governance standards, and contributing to the efficient running of the organisation. Job Purpose The Senior Manager HR, Operations, and IT provide functional leadership across human resources, operational management, and information systems. The postholder ensures that Lepra s people, processes, and infrastructure enable a high-performing, inclusive, and compliant organisation. Working closely with the Director of Finance and Operations, this role provides support on HR strategy and governance, supports organisational operations, and provides leadership for IT and data management functions. Working Relationships Reports to the Director of Finance and Operations Working with all of Lepra UK on all matters regarding HR, Operations and IT. Will liaise across all Lepra staff, particularly those in management roles, in accordance with their staff and volunteer roles. Will work closely with the Senior Management Team and Trustees Key Responsibilities The job holder will ensure that Equality/Equity, Diversity and Inclusion are recognised and promoted at all stages in the recruitment cycle for trustees and volunteers. They will provide an internal point of HR contact for all colleagues, liaising as necessary with external HR consultants. They will also provide support to the Trustees and SMT in an efficient, effective and confidential manner. 1. Organisational Support Provide support on leading the delivery of efficient HR, operational, and IT functions across the organisation. Provide professional advice and guidance to senior management and staff on people, compliance, and systems matters. Support the Director of Finance and Operations in ensuring sound governance, risk management, and organisational resilience. Oversee key internal processes that underpin organisational effectiveness, including performance, policy, and data management. Support health and safety compliance within the organisation. Provide executive and administrative support to the Senior Management Team, including scheduling, agenda preparation, and minute-taking Support the Director of Finance and Operations in ensuring good governance practices and compliance with charity and employment regulations. Coordinate Trustee and Board-related administration as required. Contribute to operational efficiency by supporting the implementation of improved systems and processes. 2. Human Resources and People Development Ensure HR policies, frameworks, and practices promote fairness, inclusion, and staff wellbeing. Lead on workforce planning, recruitment, and providing support on retention strategies. Support professional development, performance management, and engagement initiatives. Ensure compliance with employment law and uphold best practice in employee relations and safeguarding. 3. Operations and Governance Oversee office management, facilities, and supplier relationships to maintain effective operations. Support Board and Committee administration, including minute taking. Lead the review and implementation of operational policies and procedures to ensure efficiency and compliance. Contribute to the development of a collaborative, transparent organisational culture. 4. IT and Data Management Provide oversight and strategic support to the IT and Data Officer. Ensure secure, efficient, and user-focused IT systems are in place. Support the organisation s data governance framework, ensuring compliance with GDPR and data protection legislation. Drive continuous improvement in digital systems to enhance operational effectiveness and reporting capability. 5. Culture, Inclusion, and Wellbeing Champion Lepra s commitment to Equity, Diversity, and Inclusion (EDI). Promote a positive workplace culture that prioritises wellbeing, respect, and collaboration. Ensure that HR and operational processes align with organisational values and support staff engagement. At Lepra, you ll join a small, friendly, and mission-driven team working collaboratively across the UK, India, and Bangladesh.
Lepra
Join Lepra as our Operations Lead! We re looking for a proactive and organised individual to help keep our charity running smoothly behind the scenes. As our Operations Lead, you ll play a hands-on role managing day-to-day office operations, facilities, HR and recruitment admin, and IT coordination. This is a varied and rewarding position at the heart of a small, friendly team, where your work will directly support our mission to end leprosy and lymphatic filariasis and promote inclusion and wellbeing worldwide. Background Lepra is dedicated to addressing leprosy and lymphatic filariasis (LF) and their consequences through direct support, advocacy, and the promotion of inclusive communities. We work in Bangladesh and in India, through our sister organisation, LEPRA Society. We work in partnership with people affected by leprosy and LF to improve detection, ensure access to treatment and care, and promote inclusion and wellbeing. We are in our second year of our Global Strategy for 2024-30, which guides us in our efforts to accelerate progress towards global targets for leprosy and LF, and towards our vision of a world free from leprosy and LF. Job Context The Operations Lead will play a key role in ensuring the smooth and efficient day-to-day running of Lepra s UK operations. This includes managing office and facilities logistics, supporting key operational projects (such as the upcoming office move), and coordinating internal processes across HR, IT, governance, and finance systems. The postholder will act as a central point of contact for operational queries, ensuring organisational effectiveness and compliance with internal procedures and policies. Job Purpose To support the Finance and Operations team which includes the HR and IT functions as well as coordinating the upcoming office move and facilities operations. Working Relationships You will report into the Senior Manager HR, Operations & IT Working with all of Lepra UK on all matters regarding HR, Operations and IT. Close working links and collaboration with the Finance & Operations team consisting of Finance & Operations Director, Finance Manager, Senior Manager HR, Ops &IT, and Finance & Administration lead. Key Responsibilities Operational Management Oversee day-to-day office operations, including facilities, supplies, and logistics. Act as the main point of contact for tenants, contractors, and the Facilities Management company. Coordinate the upcoming office relocation project, ensuring timelines, budgets, and communications are effectively managed. Support post, office bookings, and workspace coordination. Maintain a safe and compliant working environment (Fire Marshal responsibilities, health & safety checks). Systems and Process Support Oversee and maintain efficient administrative systems and processes across HR, finance, and IT functions. Support CRM data management, donation logging, and reporting processes. Liaise with the IT provider to ensure smooth onboarding/offboarding and equipment setup for staff. Human Resources and Team Support Coordinate onboarding and induction processes for new starters, including training and IT setup. Assist with staff travel and accommodation bookings and logistical arrangements for Trustees or visitors. Support recruitment administration, including posting adverts and liaising with partner organisations and universities. Project and Governance Support Support internal operational improvement initiatives and help embed good governance and compliance practices. Provide administrative support for internal audits, policy reviews, and Board-related tasks as required. General Provide cross-cover for colleagues within the Finance & Operations team during periods of absence. Undertake any other reasonable duties to support the smooth running of the organisation. Person Specification Qualifications Essential Qualification in operations, business administration, HR, or finance. Degree-level qualification or equivalent professional experience in business administration, management, finance, or a related field. Desirable CIPD Level 3 and above AAT Level 3-4 Knowledge & Experience Essential At least two years experience in operations, office management, administration, HR, or finance support. Experience coordinating multiple workstreams or projects. Familiarity with HR systems, CRM databases, or finance software. Awareness of facilities management and/or health and safety responsibilities. Experience in contributing to continuous improvement, operational efficiency, or process redesign initiatives. Demonstrated ability to manage multiple priorities, coordinate cross-team processes, and maintain strong attention to detail. Confident user of Microsoft Office and other business systems, with the ability to learn new software quickly. Proven experience in supporting organisational policies and compliance (e.g., GDPR, health and safety, or HR procedures). Desirable Experience working in the charity or non-profit sector or a small/medium-sized organisation. Experience of working in a diverse and multicultural environment Experience of bias-free recruitment Skills, Attitudes and Personal Qualities Essential Highly organised with strong attention to detail. Excellent communication and coordination skills. Confident using IT systems and learning new software. Proactive and adaptable, with the ability to multitask and problem-solve. Collaborative team player who shares Lepra s values and commitment to inclusion.
Join Lepra as our Operations Lead! We re looking for a proactive and organised individual to help keep our charity running smoothly behind the scenes. As our Operations Lead, you ll play a hands-on role managing day-to-day office operations, facilities, HR and recruitment admin, and IT coordination. This is a varied and rewarding position at the heart of a small, friendly team, where your work will directly support our mission to end leprosy and lymphatic filariasis and promote inclusion and wellbeing worldwide. Background Lepra is dedicated to addressing leprosy and lymphatic filariasis (LF) and their consequences through direct support, advocacy, and the promotion of inclusive communities. We work in Bangladesh and in India, through our sister organisation, LEPRA Society. We work in partnership with people affected by leprosy and LF to improve detection, ensure access to treatment and care, and promote inclusion and wellbeing. We are in our second year of our Global Strategy for 2024-30, which guides us in our efforts to accelerate progress towards global targets for leprosy and LF, and towards our vision of a world free from leprosy and LF. Job Context The Operations Lead will play a key role in ensuring the smooth and efficient day-to-day running of Lepra s UK operations. This includes managing office and facilities logistics, supporting key operational projects (such as the upcoming office move), and coordinating internal processes across HR, IT, governance, and finance systems. The postholder will act as a central point of contact for operational queries, ensuring organisational effectiveness and compliance with internal procedures and policies. Job Purpose To support the Finance and Operations team which includes the HR and IT functions as well as coordinating the upcoming office move and facilities operations. Working Relationships You will report into the Senior Manager HR, Operations & IT Working with all of Lepra UK on all matters regarding HR, Operations and IT. Close working links and collaboration with the Finance & Operations team consisting of Finance & Operations Director, Finance Manager, Senior Manager HR, Ops &IT, and Finance & Administration lead. Key Responsibilities Operational Management Oversee day-to-day office operations, including facilities, supplies, and logistics. Act as the main point of contact for tenants, contractors, and the Facilities Management company. Coordinate the upcoming office relocation project, ensuring timelines, budgets, and communications are effectively managed. Support post, office bookings, and workspace coordination. Maintain a safe and compliant working environment (Fire Marshal responsibilities, health & safety checks). Systems and Process Support Oversee and maintain efficient administrative systems and processes across HR, finance, and IT functions. Support CRM data management, donation logging, and reporting processes. Liaise with the IT provider to ensure smooth onboarding/offboarding and equipment setup for staff. Human Resources and Team Support Coordinate onboarding and induction processes for new starters, including training and IT setup. Assist with staff travel and accommodation bookings and logistical arrangements for Trustees or visitors. Support recruitment administration, including posting adverts and liaising with partner organisations and universities. Project and Governance Support Support internal operational improvement initiatives and help embed good governance and compliance practices. Provide administrative support for internal audits, policy reviews, and Board-related tasks as required. General Provide cross-cover for colleagues within the Finance & Operations team during periods of absence. Undertake any other reasonable duties to support the smooth running of the organisation. Person Specification Qualifications Essential Qualification in operations, business administration, HR, or finance. Degree-level qualification or equivalent professional experience in business administration, management, finance, or a related field. Desirable CIPD Level 3 and above AAT Level 3-4 Knowledge & Experience Essential At least two years experience in operations, office management, administration, HR, or finance support. Experience coordinating multiple workstreams or projects. Familiarity with HR systems, CRM databases, or finance software. Awareness of facilities management and/or health and safety responsibilities. Experience in contributing to continuous improvement, operational efficiency, or process redesign initiatives. Demonstrated ability to manage multiple priorities, coordinate cross-team processes, and maintain strong attention to detail. Confident user of Microsoft Office and other business systems, with the ability to learn new software quickly. Proven experience in supporting organisational policies and compliance (e.g., GDPR, health and safety, or HR procedures). Desirable Experience working in the charity or non-profit sector or a small/medium-sized organisation. Experience of working in a diverse and multicultural environment Experience of bias-free recruitment Skills, Attitudes and Personal Qualities Essential Highly organised with strong attention to detail. Excellent communication and coordination skills. Confident using IT systems and learning new software. Proactive and adaptable, with the ability to multitask and problem-solve. Collaborative team player who shares Lepra s values and commitment to inclusion.
