UNIVERSITY OF KENT

Do you have substantial experience of student administration and can lead and manage a team? Are you looking for an exciting opportunity to make a meaningful contribution to programme delivery, operational excellence and the student experience? If yes, then this role may be ideal for you. The University of Kent is seeking an experienced and proactive Programme Administration Manager (PAM) to manage and lead programme related student administration across a full range of programmes within our Schools. This includes responsibility for Year Abroad, Year in Industry, and other 'Year In' activities, ensuring an efficient, effective and student focused administrative service. Reporting to the Senior Programme Administration Manager, you will play a key role in shaping and delivering high quality programme administration, ensuring that services both support academic delivery and contribute to wider institutional strategy. In this role, you will be responsible for developing and contributing to university strategies and policies and you will have leadership and management responsibility for an allocated Programmes Administration Team. As a Programmes Administration Manager, you can expect to be involved in: Leading the strategic allocation of taught programmes administration staff to ensure that key processes relating to compliance with university and external Codes of Practice and Regulations are appropriately resourced Designing, delivering and managing an excellent 'first point of contact' service for all students relating to Programme Administration, ensuring adequate support is given to online, email and telephone services as appropriate, enabling students to access the appropriate support or service in a timely and friction free manner Monitoring, evaluating and reporting on the yearly cycle of deadlines and workload for the Programmes Administration Team, highlighting concerns, and working closely with the teams to mitigate risks arising from peaks in workload and reduction in staffing resource, due for example, to recruitment issues What will you bring to the role? Substantial experience in an administrative support role with experience of student administration or experience of leadership and management of a team of skilled administrators Experience of working within the Higher Education sector and/or firm understanding of Higher Education administration Detailed knowledge and understanding of undergraduate and postgraduate processes and procedures Experience and knowledge of student records systems/timetabling systems or similar complex databases What we can offer in return: Hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs) 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part time staff) Excellent pension scheme with generous employer contributions Corporate employee funded healthcare plan, in partnership with Benenden Health For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent We are ambitious for our people, our communities and the region we serve - join us in making the world a better place. Visit our website for more on who we are: Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact quoting reference number SL-021-25-R. Occasionally we may need to close a vacancy before the published deadline due to a high number of applications being received, therefore we strongly advise you to submit your application as soon as possible. (All vacancies will be open for at least one week.) PLEASE NOTE: We prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward. We know applicants may use AI tools to help prepare job applications. For guidance on how to use AI responsibly and effectively, see: Using AI in your job application Applications must be made via the University's online application system; CVs or details sent directly to the department or via email cannot be considered. The University of Kent values diversity and equality at all levels.