Headway Recruitment

Service Desk Manager The Role I'm recruiting for a Service Desk Manager to lead a small but growing team of technical engineers delivering exceptional support to key clients in the Energy and Policing sectors. As a Service Desk Manager , you'll take a hands-on leadership approach, building a high-performing service desk culture centred on accuracy, proactive communication, and continuous improvement. The Service Desk Manager will ensure customers consistently receive outstanding service and that the team operates efficiently and confidently within a 24/7 support environment. You'll collaborate closely with Operations, Engineering, Account Management, and PMO teams to maintain and enhance mission-critical systems. What You'll Do - Lead, coach, and develop the Service Desk team to deliver first-class customer support. - Maintain strong service levels and uphold a CSAT score above 8.5. - Act as the escalation point for major incidents and customer concerns. - Refine and manage Service Desk processes across incident, request, problem, and change management. - Use data and dashboards to report on performance trends and inform decisions. - Oversee smooth handovers from project delivery to business-as-usual service. - Drive continuous improvements through automation, training, and feedback. - Represent the service function at customer meetings, providing insights and service reports. What You'll Bring - Proven experience as a Service Desk Manager or in a similar IT service leadership role. - Strong technical grounding across infrastructure, networks, and cloud environments. - Calm, structured mindset under pressure and during escalations. - Excellent communication skills, able to explain technical issues to non-technical audiences. - Experience delivering service excellence and process improvements within ITIL and ISO27001 frameworks. - Collaborative approach with strong accountability. - Eligibility to gain NPPV3 + SC Security Clearance. - Full UK driving licence and access to a vehicle. Desirable Experience - Knowledge of Energy or Policing sector operations. - Experience with Microsoft 365, Azure, networking, and monitoring tools. - Familiarity with ConnectWise ITSM/PSA systems. - Relevant certifications (Microsoft, Networking, ITIL). Why Apply? As a Service Desk Manager , you'll play a crucial role in leading a capable team delivering secure, high-impact IT services. You'll work in a close-knit, professional environment where ideas are encouraged, accountability is clear, and performance is recognised. The position is based in BD20, minimum of four days a week in the office one day remote. Travel to client locations is also required, therefor a full driving license is required. Salary £50,000 to £55,000 PA DOE Monday to Friday 4 days office based 1 day remote If you're a Service Desk Manager ready to take ownership, drive standards, and make a meaningful impact apply now or contact Sally at Headway Recruitment

Accounting Manager -Leeds Based/Hybrid. About the role: Our client, a successful and growing Chartered Accountants and Business Advisory Service, are looking to recruit an experienced Accounting Manager (Client Services) to join their team based in Leeds. They deliver first-class service to their clients and contribute to the sector as a whole while undertaking a variety of work types for their clients including; accounts preparation, auditing services, taxation compliance, outsourcing solutions, book-keeping, payroll and consultancy & general advice. Accounting Manager - Key Responsibilities: The role of Accounting Manager (Client Services) will have varied disciplines for a number of their key clients, including reviewing and preparing annual accounts and supervising and mentoring the team members in order to meet the client's needs. The role will also entail involvement with practice and workflow management for the wider team. We anticipate the role to be split 80% productive (working on key client portfolios) and 20% internal (managing workflow of whole team of 3-4 people, managing billing and work in progress and developing the team). The ideal candidate will have an exploratory approach to working in order to identify and solve problems efficiently and be passionate about developing and supporting their people. You will be required to report to and work with a director of the service line. About you: ACCA or ACA fully qualified Have a solid accounting experience obtained within practice Knowledge of accounts preparation for incorporated and unincorporated clients Experience working with IRIS, Xero and Sage would be preferential, but not essential Have strong management, communication and organisational skills Have experience of managing and controlling workflows in a practice environment Be able to confidently work alone but also be a team player Have excellent time management Have the ability to work under pressure, to deadlines and respond promptly to requests Be proficient in Outlook and Word Experience in Microsoft Excel to an advanced level Accounting Manager - Main duties: Managing a portfolio of clients comprising incorporated businesses, although experience of unincorporated businesses and individuals would be advantageous Responsibility for all compliance matters for clients - annual accounts and corporation tax returns Personal tax planning for individuals Responsibility for maintaining WIP and managing team KPI's Reviewing work performed by other team members and assisting with staff training Being the main relationship contact for clients Promotion of the Accounts & Outsourcing team internally and externally - with clients, professional contacts and potential clients Planning and organising workflow within the department Identifying cross servicing opportunities and business development This is a Full time, permanent role, 37.5 Hours p/w, Mon - Fri - 9am- 5pm. Based Leeds - Hybrid Salary: c£50,000

Account Handler Insurance Our client, one of the UK's leading specialist insurance brokers, is recruiting an Insurance Account Handler to join their Leeds office. As the Insurance Account Handler, you'll support the development and retention of clients by providing a comprehensive commercial insurance service. This includes technical insurance and risk management advice, as well as handling personal insurance requirements connected to commercial clients. Key responsibilities Work closely with Account Executives to support client management and contribute to company objectives. Build strong working relationships with Account Executives to ensure client needs are understood and met. Review the insurance requirements of existing and prospective clients, preparing detailed reports and registers. Negotiate with Underwriters on placements, renewals, and amendments of client policies. Ensure all policy documentation and financial instructions are accurate and completed within required timescales. Provide advice on risk management and prevention for Commercial Motor and Non-Motor risks in conjunction with Underwriters. Maintain professional standards and contribute to client satisfaction. Assist with credit control activity where required. Manage policy renewals and mid-term adjustments. Knowledge of Acturis is desirable. As an Insurance Account Handler , you will work with integrity and professionalism, following FCA regulations and company procedures. You'll manage risk, maintain accurate records, and provide high-quality service to clients and colleagues. Success will be measured by meeting objectives, completing training, and building strong relationships. A solid understanding of personal and commercial insurance, underwriting, rating factors, and FCA compliance is required, along with confidence using insurance IT systems and preparing reports and registers. This is a strong opportunity for an Insurance Account Handler to grow their career with a respected specialist broker. Salary: £25,000 - £32,000 (DOE) Location: Leeds (LS20), near Guiseley Train Station Hours: Monday - Thursday 9:00am - 5:00pm, Friday 9:00am - 4:00pm (1-hour unpaid lunch) Office-based Appointment subject to a satisfactory DBS Basic check. For more information about the role apply now or contact Sally at Headway Recruitment.

Accounting Manager -Leeds Based/Hybrid. About the role: Our client, a successful and growing Chartered Accountants and Business Advisory Service, are looking to recruit an experienced Accounting Manager (Client Services) to join their team based in Leeds. They deliver first-class service to their clients and contribute to the sector as a whole while undertaking a variety of work types for their clients including; accounts preparation, auditing services, taxation compliance, outsourcing solutions, book-keeping, payroll and consultancy & general advice. Accounting Manager - Key Responsibilities: The role of Accounting Manager (Client Services) will have varied disciplines for a number of their key clients, including reviewing and preparing annual accounts and supervising and mentoring the team members in order to meet the client's needs. The role will also entail involvement with practice and workflow management for the wider team. We anticipate the role to be split 80% productive (working on key client portfolios) and 20% internal (managing workflow of whole team of 3-4 people, managing billing and work in progress and developing the team). The ideal candidate will have an exploratory approach to working in order to identify and solve problems efficiently and be passionate about developing and supporting their people. You will be required to report to and work with a director of the service line. About you: ACCA or ACA fully qualified Have a solid accounting experience obtained within practice Knowledge of accounts preparation for incorporated and unincorporated clients Experience working with IRIS, Xero and Sage would be preferential, but not essential Have strong management, communication and organisational skills Have experience of managing and controlling workflows in a practice environment Be able to confidently work alone but also be a team player Have excellent time management Have the ability to work under pressure, to deadlines and respond promptly to requests Be proficient in Outlook and Word Experience in Microsoft Excel to an advanced level Accounting Manager - Main duties: Managing a portfolio of clients comprising incorporated businesses, although experience of unincorporated businesses and individuals would be advantageous Responsibility for all compliance matters for clients - annual accounts and corporation tax returns Personal tax planning for individuals Responsibility for maintaining WIP and managing team KPI's Reviewing work performed by other team members and assisting with staff training Being the main relationship contact for clients Promotion of the Accounts & Outsourcing team internally and externally - with clients, professional contacts and potential clients Planning and organising workflow within the department Identifying cross servicing opportunities and business development This is a Full time, permanent role, 37.5 Hours p/w, Mon - Fri - 9am- 5pm. Based Leeds - Hybrid Salary: c£50,000