Raymond Associates Ltd

Head of SHEQ £60,000 - £70,000 + bonus Company car / allowance Flexible working 35 days holiday Lead safety. Shape culture. Influence the future. We're a leading commercial cleaning and associated services provider - and proud winners of the European Cleaning & Hygiene Awards 2025: Best Company to Work For. Founded in 1986, we've grown into a national business without losing what matters most: our family values, people-first culture, and commitment to doing the right thing. Our success is built on three pillars - people development, customer experience, and innovation - and this role sits right at the heart of all three. We're now looking for an exceptional Head of SHEQ to join our senior leadership team and help us raise the bar even further. The Opportunity Reporting directly to the CEO, this is a strategic, business-critical role with real influence at all levels. You'll set the SHEQ vision for the organisation, embed positive behaviours across a complex, multi-site operation, and ensure we remain fully compliant while continuing to grow sustainably. You won't just be "the safety lead" - you'll be a trusted advisor, cultural champion, and strategic leader, shaping how SHEQ is lived and breathed across the business. What You'll Be Doing Strategic Leadership Define and lead the SHEQ strategy, aligned to business objectives. Champion a strong SHEQ culture and visible leadership at every level. Governance, Compliance & Risk Provide expert guidance on UK SHEQ legislation and best practice. Lead and maintain ISO 9001, ISO 14001 and ISO 45001 management systems. Ensure statutory compliance, including RIDDOR and regulatory reporting. Vertical Cleaning Oversight Provide senior SHEQ oversight of our Vertical Cleaning division. Lead compliance with Work at Height Regulations, LOLER, PUWER and associated guidance. Claims & Incident Management Act as senior lead for all SHEQ-related claims. Oversee investigations, root cause analysis, insurer and legal liaison. People & Leadership Build, lead and develop a high-performing SHEQ team. Coach and influence managers to take ownership of SHEQ in their areas. Buildings & Asset Compliance Hold overall responsibility for compliance across regional offices and sites. Ensure statutory compliance covering fire safety, asbestos, gas, electrical, water hygiene, lifting equipment and workplace safety. About You You're an experienced, credible SHEQ leader who's comfortable operating with Executives and Board level - and just as comfortable engaging frontline teams. Essential NEBOSH Diploma (or equivalent Level 6 qualification). Proven leadership of ISO and 45001 at organisational level. Deep knowledge of UK SHEQ legislation, HSE guidance and ACOPs. Desirable IOSH membership (or equivalent). Senior SHEQ leadership experience in facilities management, cleaning, or other multi-site environments. Experience overseeing high-risk activities, including work at height and specialist operations. Strong background in incident investigation, RIDDOR, and claims management. Track record of developing and mentoring SHEQ teams. The Package £60,000 - £70,000 base salary Performance-related bonus Company car or car allowance Flexible working hours 35 days holiday (including bank holidays) Office- and client-site-based role Why Join Us? Award-winning employer with a genuine people-first culture Ethical, responsible business committed to environmental impact reduction Strong commitment to diversity, equality and inclusion Innovative approach to career development and employee experience A family-feel organisation where your impact will genuinely be felt If you're ready to take ownership of SHEQ at the highest level - and want your expertise to shape culture, not just policy - we'd love to hear from you.

Key Account Director Build flagship client relationships. Lead high-performing teams. Shape the future of FM in London. The Opportunity We are one of London's leading commercial cleaning and associated services providers - and proudly London's most awarded cleaning company in 2024, as well as European Cleaning & Hygiene Awards 2025 winners: Best Company to Work For. Founded in 1986, we've grown with our family values intact, pairing a genuinely people-first culture with innovation, operational excellence, and outstanding customer care. Our success is built on three pillars: people development, customer experience, and innovation - and this role sits right at the centre of all three. As Key Account Director, you'll take ownership of some of our most strategic client relationships and a portfolio worth £10 million across 10 sites and therefore proven experience in managing budgets as well as P&L's is critical. You will be leading large operational teams, influencing company-wide strategy, and playing a key role in our continued growth across London. The Package £76,442 base salary Performance-related bonus Car allowance plus train/travel expenses London office and client site field based 35 days holiday (including bank holidays) Flexible Hours The Role This is a senior leadership role with full accountability for key client portfolios, operational performance, and team leadership. You'll be the trusted partner to major clients - understanding their objectives, anticipating their needs, and ensuring our services consistently exceed expectations. Internally, you'll work closely with executive leadership and cross-functional teams to deliver operational excellence, commercial performance, and sustainable growth. What You'll Be Responsible For Strategic & Operational Leadership Partner with the executive team to shape and deliver operational strategies aligned to business goals Translate strategy into clear, measurable actions for operational teams Own P&L performance, budgets, and commercial outcomes across key accounts Drive continuous improvement and best-practice implementation Process Improvement & Performance Review and optimise operational processes to improve efficiency, quality, and productivity Leverage technology and automation to enhance service delivery Maintain 95%+ compliance levels across key accounts Ensure 85%+ client KPI scores across service delivery People & Team Leadership Lead, coach, and inspire managers and supervisors across multiple sites Build strong succession plans and develop future leaders Foster a collaborative, high-performance culture Maintain staff retention levels of 90%+ Client & Stakeholder Management Act as the senior point of contact for key clients Build trusted, long-term relationships focused on partnership and value Identify opportunities to expand and diversify service offerings Risk, Safety & Sustainability Identify operational risks and implement mitigation plans Champion health & safety excellence across all sites Support our ambition to become Carbon Neutral by 2030 Contribute to the development of enhanced wellbeing and benefits initiatives About You You're a confident, commercially minded leader with a proven background in Facilities Management (soft services) and a passion for people and performance. You'll bring: Exceptional customer relationship and management skills, in the estate management, soft FM and/or cleaning industries. Any experience managing key accounts such as Savills, CBRE, JLL, Knight Frank etc would be advantageous Strategic thinking with hands-on operational credibility Excellent leadership, coaching, and people-development skills A data-driven, analytical approach to decision-making and budgets Confidence using technology and automation to improve operations Outstanding communication and stakeholder-management skills Why Join Us? Award-winning employer with a genuine people-first culture Ethical, responsible business committed to reducing environmental impact Strong commitment to diversity, equality, and inclusion Innovative approach to the employee journey and career development Clear values and a family-feel culture where your impact truly matters