Arqiva

Service Desk Analyst - IT Service Desk analyst offering support for a wide array of systems and applications. This role is working within a small team offering IT support for our wider business, which consists of corporate and external customers. Primary support is delivered over the phone remotely. Location - Crawley Court, Winchester. Role is hybrid between home working and office ( 2-3 days per week in the office ) Total Package Upto 31,000 base salary Training and Development Explore diverse career advancement pathways such as roles in 2/3 line support, platform engineering, and desktop engineering 6% pension contribution Private Medical 25 days annual leave Life insurance Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance Must Haves: Experience of providing IT support Proficient in the use of Service Management and diagnostic tools Knowledge and experience in supporting business-standard IT systems and technology Ideally drive as location is remote Key Responsibilities: 1 week in 4 includes a full week of on call Provide a single point of customer contact, incident triage, diagnosis and escalation / resolution Provide technical support for multiple platforms such as Active Directory, Azure, Vmware, O365, ServiceNow and more Deliver first class customer service across all communication touch points Ensure service records are kept up to date and are accurate Complete tasks under Service Request Management Maintain and create necessary IT documentation Provide continual improvement activity ideas Qualifications: ITIL Foundation handy but not essential