Claranet Limited

Position Summary The Connectivity Product Manager role is to manage the development and launch of Connectivity products and solutions that meet the needs of Claranet's customers. They are responsible for driving the product strategy and roadmap, which support cross-sell and growth across our portfolio, working closely across all our Technology Practices, Customer Success & Growth, and Customer Experience and Managed Services. They are responsible for driving repeatability and scalability of existing and new products and solutions. The Connectivity Product Manager will collaborate with Portfolio Architecture and Technology Practices to develop next-generation Secure Infrastructure products, services, and solutions that resolve customer transformation, Security/Compliance, and Scalability problems. Objectives & Key Results The Connectivity Product Manager is part of a team representing a portfolio with over £110m+ per annum in revenue. The key objectives will be to: Develop and innovate Connectivity Products which will contribute to our revenue growth and marginality that align with Claranet goals Ensure that products meet customer needs and address any issues or concerns that arise Contribute to the target of 70% of services being scalable, repeatable, and supportable Product development is focused on meeting customer security requirements and benchmarked against Industry standards Ensure products are developed according to specifications and timelines and with commercial acumen in mind Maintain an up-to-date product/service catalogue Behavioural Competencies - Organisational & Behavioural Fit Flexible and creative, able to take considered risks where appropriate Ability to operate effectively in complex, fast-changing environments Quick to learn and adapt to changing requirements and priorities Self motivated and able to work under pressure Strong ability to prioritise multiple complex tasks and meet tight deadlines Demonstrated ability to motivate teams and hold stakeholders accountable Manages conflict and challenges in an open, constructive, and professional manner Willingness to travel to customer or Claranet sites as required Behavioural Competencies - Organisational & Behavioural Fit Strong commercial awareness and business acumen Influence and manage stakeholders: Ability to communicate and influence internally and externally across all levels of an organisation, creating alignment between often conflicting stakeholder needs to deliver the solution for the customer Strong written and oral communication skills including presentation skills with demonstrable attention to detail High levels of initiative, drive and self-motivated with the ability to operate in a fast paced and fluid environment Ability to travel to different sites and locations when required Critical Competencies - Technical Fit Has strong technical, commercial and market knowledge of Connectivity products and services, ideally from an MSP B2B perspective Has previously held a product management or proposition management role or can demonstrate strong experience of product life cycle management with a proven record of successful product outcomes Experience in defining product vision and strategy Ability to research and generate new ideas using varying resources such as customers, sales, market insight and partners Ability to analyse data and create information that supports product and business decisions Service orientated mindset that focuses on how people, process and technology operate together to create value add services for our customers Previous experience within the Managed Service Provider field Understand and have experience of methodologies like Agile. See their value, but don't believe there's only one right way to get work done Knowledge and experience of Aha! Roadmaps & Ideas Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. To view full job description please visit our careers page

SOC Automation Engineer As a SOC Automation Engineer, you will apply hands-on engineering expertise to design, build, and optimise automation workflows that improve the scalability and efficiency of SOC services. Working across SIEM, endpoint, and orchestration platforms (primarily Palo Alto XSOAR), you will reduce analyst workload, accelerate incident response, and enhance decision-making across customer environments. Key Responsibilities Automation Development - Design, build, and maintain scalable automation workflows across detection and response platforms. Integration & Orchestration - Deliver cross-platform automation enabling fast, reliable response actions. Lifecycle Management - Develop, deploy, and continuously optimise automation for performance, resilience, and coverage. Collaboration & Requirements Gathering - Work with SOC and engineering teams to identify automation opportunities. Documentation - Produce clear documentation to support delivery, troubleshooting, and continuous improvement. Automation Planning - Contribute to automation roadmaps, threat modelling, and use case development. Pre-Sales Support - Assist with demos, scoping, and proof-of-value activities where required. Core Duties Automation Design & Development Build and maintain workflows across SIEM, EDR, and SOAR platforms Develop reusable scripts, templates, and components Ensure solutions support secure, multi-tenant environments Integration & Response Automation Orchestrate containment, enrichment, and remediation actions Integrate with threat intelligence, cloud, vulnerability, and reporting tools Partner with analysts to map and automate response processes Lifecycle Management & Optimisation Manage automation from design through to optimisation Troubleshoot failures and refine logic Use post-incident insights to improve workflows Documentation & Standards Maintain clear documentation of workflows, dependencies, and error handling Ensure consistency and usability for wider teams Strategic Contribution Support use cases aligned to threat modelling and MITRE ATT&CK Contribute to automation playbooks and response strategies Stay current with tools, frameworks, and emerging threats Collaboration Embed automation into SOC workflows Share best practices and support team development Pre-Sales Support workshops, onboarding, and solution design where needed Stakeholder Collaboration SOC Analysts - Automate repeatable triage and response activities Platform & Detection Engineers - Integrate automation into tooling and detections Sales & Pre-Sales - Provide technical input for customer solutions Requirements 2+ years' experience in SOC, automation, or cloud security engineering Experience in managed services or multi-tenant environments Strong experience building automations across SIEM, SOAR, or EDR platforms Proficiency in scripting (e.g., Python, PowerShell) Experience working with APIs, webhooks, and authentication methods Knowledge of threat frameworks (e.g., MITRE ATT&CK) Understanding of cloud security, identity, and event-driven automation Strong communication and analytical skills Security clearance (NPPV and/or SC) may be required. Technical Knowledge Security orchestration and automation principles Scripting and integration patterns (APIs, webhooks) SOC detection and response workflows Threat intelligence integration and use case design Cloud and identity security concepts Multi-tenant automation design Certifications Essential: Hands-on experience with Palo Alto XSOAR Desirable: Palo Alto Networks Certified XSOAR Engineer Palo Alto Networks Certified Security Automation Engineer (PCSAE) Palo Alto Networks Security Operations Professional

Position Summary The Senior Workplace Engineer will be a key member of our Workplace Practice MS1.1 HR1.2 , focusing on implementing and supporting solutions that leverage the Microsoft 365 suite and 3rd party applications to meet our clients' diverse needs. This role is essential in ensuring that our Microsoft 365-based solutions are designed and deployed MS2.1 to the highest standards, incorporating best practices and innovative approaches to meet and exceed customer expectations. The Senior Workplace Engineer will collaborate with customers and internal teams to thoroughly understand business challenges and objectives, providing expert support and guidance on utilising workplace technologies effectively to address these needs. By combining strong technical skills with a solid understanding of business processes, this role will deliver and maintain tailored, future-proof solutions that enhance workplace collaboration, productivity, and security. Role Mission Claranet's strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. To support this, we are seeking a Senior Workplace Engineer to join our team, focusing on implementing expert Microsoft 365 and 3rd party solutions to enhance our clients' productivity, collaboration, and security. Objectives & Key Results Contribute to the target of 70% of services being scalable and repeatable Ensure that solutions are engineered in a manner that is scalable and repeatable to optimise delivery efficiency and commercial cost-effectiveness Use implementation and support methodologies that are industry best practice and consistent where possible across the team Drive a smooth and high-quality onboarding experience for our customers onto Microsoft 365 and 3rd party workplace solutions Work across the technical landscape to ensure the right technologies, processes, and standards are used to ensure a quality delivery and in-life managed service experience for our customers Deliver reliable and performant solutions and services on Microsoft 365 and integrated platforms Ensure skills and knowledge are up-to-date and aligned with the organisation's goals Duties and Responsibilities Essential Roles & Responsibilities Implement standardised Microsoft 365 and related 3rd party solutions that meet business requirements and ensure scalability, reliability, and security Collaborate with customers to understand their business requirements and provide guidance on how to leverage Microsoft 365 and related technologies to meet those requirements Perform customer solution implementations in conjunction with internal technical teams, external suppliers, and other stakeholders as needed Develop a strong working relationship with other technical practices to drive best practices, capability, and opportunity Support in the development and implementation of processes and technologies related to Microsoft 365 deployments with a focus on "Automate First" Create and maintain documentation for Microsoft 365 solutions and infrastructure, including integration points with 3rd party applications Provide timely, accurate, and consistent technical infrastructure services to internal and external customers Identify opportunities to modernise existing customer environments Serve as an escalation point for Microsoft 365 deployments as required Behavioural Competencies - Organisational & Behavioural Fit Flexible and creative, willing to take considered risks Ability to present technical solutions to both technical and non-technical audiences Manages conflict and challenges in an open and constructive manner. Critical Competencies - Technical Fit Essential Expertise across the Microsoft 365 stack, with in-depth knowledge of Intune, Purview, and related technologies Experience in deploying, managing, and supporting M365 solutions and services Excellent communication and collaboration skills, including the ability to work with clients to understand their business requirements Ability to translate business requirements into technical implementations Ability to articulate technical decisions to both technical and non-technical stakeholders Proven skills in accurately gathering requirements and participating in customer workshops, ensuring stakeholder needs are thoroughly understood and met Strong service orientation with a demonstrable commitment to customer service Ability to contribute effectively to delivery activities, including writing technical documentation and reports Effective change management and adoption strategies to ensure a smooth transition and uptake of new technologies Ability to work effectively in cross-functional teams, contributing to a collaborative work environment and sharing knowledge and best practices with colleagues A commitment to continuous professional development to ensure up-to-date knowledge of the latest Microsoft 365 features, security practices, and integration capabilities. This includes participating in relevant training, certifications, and industry events.

Essential Roles & Responsibilities As a Penetration Tester at Claranet, you will able to deliver you own web application tests and through training and partnering, you will be involved in a full range of testing work from mobile app and infrastructure testing to social engineering and Red Team exercises. Key Responsibilities: Undertaking web and mobile application testing and infrastructure testing engagements Using the opportunities provided by the business to improve skills and capabilities into all areas of testing Working with key clients providing bespoke consultancy, analysis and expertise Collaborating with other Claranet Business Units on large client digital transformation projects Assisting with pre/post sales activities as required Encouraging a positive, proactive, collaborative and solution-oriented approach among colleagues Communicating within Claranet and with clients, both orally and in writing Contribute to the writing and publishing of whitepapers and advisories Developing and delivering webinar content Delivering targeted research and development in line with direction of the business If not achieved already, working towards CREST qualifications; CPSA, CRT and CCT Essential Technical: Have a good understanding of web & mobile application and infrastructure testing and methodologies Able to manually and proficiently exploit web application and network infrastructure vulnerabilities Have a logical and time-conscious approach to report writing Have a working knowledge of common programming languages such as C, C++, C#, Java Have experience of at least one scripting language such as Ruby, Python or Perl Essential Experience: Delivering chargeable web app testing engagements Providing remediation advice Producing accurate technical reports Working under pressure of deadlines and structuring workload accordingly Problem-solving, helping others to understand complex ideas Essential General: Client facing, able to confidently and professionally represent the company Must be self-motivated and able to work in an independent manner as well as part of a team Excellent written and oral communications skills Positive, collaborative and enthusiastic Conducting penetration testing work out of normal office hours on occasion Willing to travel to deliver onsite work as required Appetite to shadow, train and develop to improve capabilities into all areas of security testing In Addition, The Following Are Highly Desirable: Security clearance (or eligibility for clearance) CTM or CTL status CISSP, CISA, CEH, OSCP or equivalent reputable information security certifications Familiarity with testing cloud environments Public speaking experience Full UK driving license

Role Our Data Centre Engineers are responsible for the lifecycle of all managed hardware hosted within Claranet UK Data Centres, remote assistance for colocation customers and supporting facility operations to ensure maximum uptime. You will be based at our Hoddesdon Data Centre (EN11) with travel to other UK sites as required. This role comprises of several day-shifts which operate between the hours of 7:00am to 7:00pm Monday to Friday. The day-shifts are rostered on a rotational basis with each engineer working 37.5hrs/week. You will also be required to form part of an on-call rota, covering escalations outside of the above hours. On-call and overtime are claimed in addition to your base salary, in-line with company policy. As part of the role, you will be required to work closely with the Delivery, Support and Change teams to facilitate the installation and support of customer and Claranet equipment to the highest possible standards. You will also be responsible for the decommissioning of equipment at the end of its life and the administration required in updating and maintaining records for all live and retired assets. You will be required to meet and assist Claranet customers and visiting engineers with the installation and support of services, presenting yourself as a professional public face of Claranet at all Data Centre sites. You will be required to review and maintain site security and access control at all times, working closely with the security team to maintain our existing quality and security certifications which include ISO9001 and ISO27001 Essential Roles & Responsibilities Troubleshooting and repair of hardware faults and the installation of spares or components as required Provide hands and eyes services to all Claranet departments and external customers Installation and decommission of managed equipment within the Data Centres and external customer sites Performing routine maintenance on server and network equipment to maintain maximum uptime of customer environments Accepting and taking ownership of fault escalations from internal teams Make regular physical checks of the Data Centre facilities and assist with the production of monthly statistics Documentation of Data Centre equipment, service configuration and hardware solutions Carry out physical checks and audits as required by the business and its customers The management and control of Claranet assets Manage and maintain Data Centre security by allowing only authorised personnel access to the Data Centre facilities Update and maintain Claranet databases following all changes to equipment or assets Position Specifications Essential: At least 1-year prior experience working for an Internet/Data Centre service provider, managed services provider or large corporation supporting server hardware Full UK manual driving licence Experience installing and troubleshooting server hardware, components and firmware Experience installing and physically troubleshooting firewalls, switches and routers A demonstrable passion for delivering exceptional customer service Demonstrable problem-solving and troubleshooting skills Ability and drive to create and maintain up-to-date documentation Ability to follow complex instructions for unfamiliar tasks You will be expected to communicate with corporate clients via telephone, tickets, email and face-to-face and should therefore possess excellent verbal and written communication skills Ability to work alone, under own initiative considering the safety of themselves and others at all times Ability to dynamically assess and reduce/mitigate risk to service and safety Highly Desirable: Experience working within Data Centres, installing equipment in data racks and an appreciation of how power and cooling operates in such environments Copper and fibre cabling - types, installation, termination Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page

The Role The Change Manager is an individual contributor responsible for planning, coordinating, and overseeing the implementation of changes across client environments. This role ensures all changes are delivered in a controlled, compliant, and efficient manner, aligned to financial services regulations and operational best practice. As a hands-on practitioner, you will drive robust change governance, minimise risk, and support business continuity. You will act as a trusted advisor to both internal stakeholders and clients, ensuring transparency, control, and continuous improvement across all change activity. This role is pivotal in enabling Claranet to deliver secure, scalable, and compliant managed services, while maintaining high standards of customer experience and regulatory adherence. Key Responsibilities Lead the end-to-end change management lifecycle (planning, assessment, approval, implementation, and review) Coordinate and facilitate Change Advisory Board (CAB) meetings, ensuring appropriate governance and approvals Assess risks, impacts, and dependencies, prioritising changes based on business and regulatory requirements Ensure all changes are documented, communicated, and delivered in line with ITIL best practices Monitor change outcomes, including success rates, incidents, and post-implementation learnings Maintain a comprehensive view of all changes across client environments Act as an escalation point for change-related issues, ensuring timely resolution Work collaboratively with clients and internal teams to align changes with business needs and risk appetite Drive continuous improvement through process optimisation, automation, and best practice adoption Support incident and problem management by linking changes to root cause analysis and corrective actions Produce governance reporting, dashboards, and insights for stakeholders Ensure change activities meet financial services regulatory requirements (e.g. FCA, PRA, ISO, SOC) Support audits, compliance reviews, and risk assessments with accurate documentation and audit trails Contribute to service improvements, contract changes, and governance initiatives Provide informal mentoring and support to colleagues where required Skills and Attributes Flexible and creative, with the ability to take considered risks Quick to learn and adapt in a fast-paced environment Self-motivated with the ability to work independently under pressure Strong communication and stakeholder management skills Excellent problem-solving and decision-making capability Able to manage conflict in a constructive and professional manner Experience & Knowledge Essential: Proven experience in change management within IT, cloud, or managed services environments Strong understanding of ITIL change management processes Experience coordinating CAB meetings and managing approvals Knowledge of risk assessment, impact analysis, and governance frameworks Experience working within regulated environments (ideally financial services) Strong stakeholder engagement across technical and non-technical audiences Desirable: Experience with automation tools for change management Exposure to hybrid, cloud, and on-premise environments and understanding of incident and problem management processes Familiarity with Windows and Linux environments Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to support your future Private Healthcare: Comprehensive medical cover for peace of mind Discounted Gym Memberships: Supporting your wellbeing and fitness Wellbeing Support: 24/7 access to wellbeing resources and tools Annual Leave: 25 days rising to 27 with service, plus bank holidays and your birthday off Learning & Development: Ongoing opportunities to grow and progress your career What makes us unique is Team Claranet , our internal community supporting causes that matter to our people. We offer paid charity leave, support local initiatives, and run company-wide fundraising events. We are also proud founding members of TC4RE (Technology Community for Racial Equality), helping to build a more inclusive tech industry.

The Role Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer's needs. SCSM's lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed by them and are able to own and lead discussions within the Claranet Business Units that delivers against the business unit commitments. SCSM's will always ensure that Claranet stays at the leading edge of the customer experience. All activity should be in the interest of customer growth, knowledge and ensures that the Customer solution continues to evolve and reflect the customers future their business needs within their respective marketplace. Key Responsibilities Own the relationship with one or more of Claranet's larger strategic customers contracted services across Claranet's portfolio of Hosting, Network, Communications and Security services Accountable for successful delivery of all clients contracted services Be able to manage multi-level customer engagement that maximises the relationship and knowledge of the customer Organise and chair weekly/monthly/quarterly service review meetings (face to face, voice to voice and via portal as required) Support the Director of Customer Success to drive Customer Success Strategy, undertaking elements of the delivery of key projects when requested Working with the Director of Customer Success to ensure the right stakeholder engagement which supports the strategic direction of Customer Success, their strategic outcomes and wider strategic direction of Claranet Lead the production of weekly/monthly/quarterly governance reports to demonstrate adherence to Service Level Agreements, provide recommendations for service and commercial improvements ensuring appropriate capacity on current solution and identify and opportunities for growth Drive and own the recommendations for change in line with service reviews, monitor the challenge internally and externally with the customers to ensure that commitments are appropriate and managed to resolution Establish and maintain successful long-term partnerships with multiple customers, noting that these are subject to change based on customers solution delivery "peaks and troughs" Manage to financial targets through customer P & L and is able to lead and direct to the benefit of the contract commitments Drives measurable continuous service improvement and manage service improvement plans where appropriate Produce and manage appropriate documentation for bespoke support requirements in the form of bid material and Service Statement of Work Experience of enterprise technology stack including Cloud, Data, Workplace, AI, Digital Applications, and Cyber Skills and Attributes Flexible and creative to take considered risks Learn and adapt quickly to changing situations Self-motivated and able to work under pressure Ability to travel to different sites and locations on a weekly basis Manages conflict and challenges in an open and constructive manner Ability to work flexible hours when required. Benefits At Claranet, we go the extra mile with our people-because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: Pension Scheme: Employer-matched contributions to help you plan for the future. Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing. Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms. Personalised Wellbeing Support: App-based resources and services available 24/7 Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday. Continuous Learning & Development: Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet , our internal community that supports causes close to our employees' hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We're proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click 'apply' - we can't wait to meet you! To view full job description please visit our careers page