Claranet Limited

The Role The Senior Multi-Cloud Engineer is responsible for designing, deploying, and maintaining secure, scalable Azure and Private Cloud infrastructure solutions for financial services customers. This is a senior, hands-on role where you will provide expert guidance, deliver modern cloud solutions, and ensure environments are resilient, compliant, and optimised. You will also play a key role in shaping best practices, mentoring engineers, and supporting customer transformation initiatives. Key Responsibilities Design and deploy Azure and Private Cloud solutions aligned to business and regulatory requirements Collaborate with customers to understand requirements and provide technical guidance Configure, manage, and optimise cloud platforms (compute, storage, networking, security) Develop and deliver migration and modernisation strategies Ensure solutions are scalable, secure, and aligned to best practice standards Identify opportunities to modernise and optimise customer environments Maintain high-quality technical documentation and design artefacts Support service transition into managed support environments Collaborate with engineering teams to improve tooling, automation, and processes Mentor junior engineers and support knowledge sharing across the team Communicate complex technical designs to both technical and non-technical stakeholders Stay current with cloud technologies and provide expert insight to customers Support compliance, audit, and governance requirements across all solutions Contribute to risk management, reporting, and continuous improvement initiatives Experience & Knowledge Essential: Proven experience designing and delivering Azure and Private Cloud solutions Strong knowledge of Azure services and hybrid cloud architectures Experience with VMware and VMware Cloud Foundation Strong experience with Infrastructure as Code (Terraform, ARM, etc.) Experience with automation tools and scripting (PowerShell, Python) Strong networking knowledge (VPN, DNS, firewalls, load balancing) Experience with backup technologies (e.g. Veeam, Rubrik) Strong understanding of cloud security and best practices Experience with CI/CD tools (e.g. Azure DevOps, GitHub Actions) Strong troubleshooting skills in complex cloud environments Ability to translate business needs into technical solutions Desirable: Experience with Kubernetes, AKS, and container platforms Experience working with regulated or financial services environments Knowledge of hybrid networking and data centre integration

The Role The Network Engineer - L3 (UCC) provides advanced operational support, configuration management, and performance optimisation across unified communications platforms for financial services clients. This is a hands-on, client-facing role focused on resolving complex incidents, executing controlled changes, and maintaining high-performing, secure UCC environments. You will play a key role in improving service quality, ensuring compliance, and supporting continuous service improvement in a regulated environment. Key Responsibilities Resolve complex UCC incidents across Microsoft Teams, Direct Routing, SIP/VoIP, and meeting room technologies Execute standard and complex UCC changes in line with governance and compliance requirements Maintain and validate configuration baselines across Teams Voice, Direct Routing, and endpoints Monitor and optimise service performance using CQD, analytics, and incident trends Administer UCC platforms including Teams, Exchange Online integration, and collaboration tools Collaborate with Network, EUC, vendors, and service teams to resolve dependencies Support major incident management and escalations across UCC services Drive continuous service improvement and reduce recurring issues Maintain accurate documentation to support compliance and audit requirements Mentor L1/L2 engineers and improve escalation quality and knowledge sharing Ensure all activities align with financial services regulatory frameworks Provide input into service reporting, governance packs, and post-implementation reviews Experience & Knowledge Essential: Strong experience in UCC / unified communications support and operations Experience supporting Microsoft Teams (including voice and collaboration) Understanding of VoIP, SIP, call flows, and QoS dependencies Experience with Direct Routing or Operator Connect environments Strong troubleshooting skills across endpoints, networks, and user experience Experience with ITIL processes (incident, change, problem management) Familiarity with ServiceNow or similar ITSMtools Strong communication skills in customer-facing environments Desirable: Microsoft 365 or Teams certification (e.g.MS-700) Experience within managed services environments Exposure to Zoom, Webex, or multi-platform UC environments Knowledge of compliant communications / call recording solutions Basic scripting/automation (PowerShell) Benefits Pension with employer contributions Privatehealthcare Discounted gym memberships 25-27 days holiday + bank holidays + birthday off 24/7 wellbeing support + Team Claranet initiatives

The Role The Senior Security Engineer (Team Leader) is responsible for leading a dedicated security engineering team, combining hands-on platform engineering with technical leadership and people management. You will own security platform architecture, act as the primary escalation point for complex issues, and ensure platforms remain secure, resilient, and compliant within a regulated environment. Key Responsibilities Act as technical lead for security engineering and platform architecture Serve as primary escalation point for complex and major incidents Provide technical leadership and mentoring to engineers and analysts Line manage and develop the security engineering and analyst teams Own platform maintenance, configuration, and lifecycle management Ensure security platforms are integrated across hybrid environments Oversee patching, upgrades, and platform performance Drive platform improvements and engineering enhancements Support detection engineering, tuning, and platform optimisation Lead automation and SOAR initiatives to improve efficiency Collaborate with SOC providers on SIEM governance and data ingestion Ensure platforms meet regulatory and compliance requirements Maintain engineering documentation, standards, and governance Represent engineering in client governance and audit activities Coordinate cross-team resolution of complex technical issues Experience & Knowledge Essential: Significant experience in security engineering and platform management Strong leadership experience managing technical teams Deep knowledge of Microsoft Defender and SIEM platforms (e.g. Sentinel) Experience in hybrid cloud and on-prem environments Strong understanding of security architecture and frameworks Experience in regulated environments (e.g. financial services) Strong stakeholder and client engagement skills Experience with automation and scripting (PowerShell, Python, etc.) Desirable: Experience with vulnerability and exposure management tools Knowledge of security frameworks (NIST, ISO 27001, CIS) Relevant security certifications (e.g. CISSP, AZ-500, SC-100)

Role Overview We're looking for a Security Engineer to support the operation, optimisation, and continuous improvement of enterprise security platforms across a complex client environment. You'll work closely with SOC analysts, engineers, and client teams to ensure tooling is effective, resilient, and aligned to evolving threats. Key Responsibilities Maintain and optimise security platforms including SIEM (Microsoft Sentinel), Defender stack, vulnerability management, DLP, and cloud security tools Ensure platforms are integrated, performing effectively, and aligned to client requirements Support incident response by resolving platform issues, enabling telemetry, and making technical changes where required Deploy and tune detection rules, improving alert quality and reducing false positives Support automation initiatives (e.g. SOAR, LogicApps) to drive operational efficiency Collaborate with SOC providers and internal teams on platform performance, log ingestion, and ongoing improvements Maintain clear documentation and operate within change control and compliance frameworks Skills & Experience Strong hands-on experience with Microsoft Sentinel, Defender, and security tooling in a SOC or managed services environment Experience across SIEM, EDR/XDR, vulnerability scanning, and cloud security Knowledge of detection engineering, log pipelines, and threat frameworks (e.g. MITRE ATT&CK) Scripting/automation skills (PowerShell, Python, or similar) Solid understanding of networking, Azure, and security architecture Experience working in regulated environments is advantageous Personal Attributes Analytical problem solver with strong technical depth Collaborative and able to work across technical and non-technical teams Proactive, detail-oriented, and accountable for platform health Strong communicator with a client-focused mindset Additional Requirements Eligible for UK security clearance (SC/NPPV) Relevant certifications (e.g. AZ-500, SC-200, Security+) desirable