Service Service Employment Agency Limited

Call Centre Manager This is an exciting new role Office-based with parking £35,000K salary with an OTE £60,000K + (uncapped commission structure) Working Hours - do be discussed - Full time only. Initially Monday to Friday but due to my client expanding may include a Saturday with a Monday off. Role Overview This role is responsible for managing and scaling a lead generation call centre focused on booking appointments and building client pipelines. You will take ownership of the call centre, including performance, recruitment, structure, and supporting the on-boarding and growth of new clients. Key Responsibilities Manage day-to-day running of the call centre Drive performance across lead generation and appointment setting Recruit, onboard, and train new staff Implement structure, processes, and accountability across the team Monitor call quality, dial activity, and individual performance Conduct 1-1s, coaching, and performance management Handle underperformance and disciplinary processes Support on-boarding of new clients Help expand postcode coverage and lead volume across campaigns Work with senior management to scale the operation Key Requirements Previous experience managing a call centre or sales/lead generation team Strong understanding of outbound lead generation environments Proven ability to improve team performance Experience recruiting and building teams Confident managing staff and addressing performance issues Able to manage both internal team performance and external client expectations Business Overview Expanding operation with plans for international growth This is an exciting new role where you can really make a difference and drive the business forward! Please email Louise your CV and I look forward to hearing from you!

We are looking for sales-driven people for an ambitious, forward-thinking business in Norwich City centre. The starting salary is £25,000K and with uncapped commission, you can realistically expect to be earning £30-£35,000k p.a. within your first year and more than £45,000k OTE thereafter. You will, of course, be given comprehensive training in order to succeed. This is an exciting opportunity for a proactive sales professional. This role will require you to create business pipeline opportunities by making outbound calls and marketing emails to prospective clients, developing and supercharging the relationship, and selling commercial services. The skill set that you will need to have: ambitious, tenacious and have the eye to spot a business opportunity excellent communication skills and a good level of IT literacy confident and concise on the telephone: able to lead a conversation and advise when needed determined desire to succeed and a highly motivated mindset ideally, commercial experience within a target or KPI-driven environment but this is not essential; this is a personality-led role that will suit someone who is driven, focussed, productive, and organized! In return, this role offers a competitive and attractive commission structure, a great work/life balance, opportunity for progression, a fun and focused working environment, and monthly benefits based on personal and team performance. Working hours are Monday to Thursday 7.00 am to 3.30 pm with a midday finish on a Friday so this is a great role for work/life balance too. This is an office-based role, in a modern office with great facilities in a beautiful part of Norwich city centre. If you are looking for your next sales opportunity, we would love to have a chat with YOU! We look forward to hearing from you!

My client is a boutique advice practice based on the outskirts of Bury St. Edmunds. My client is currently looking for an experienced administrator to join their existing team of financial planning support professionals, who support their advisers. Job Specification: You will take phone calls in a professional and courteous manner and deal with a range of enquiries or transfer to another member of staff where appropriate You will maintain up to date records of vital communication with providers and clients You will deal with queries on existing business on behalf of advisers or clients You will manage the daily incoming post for advisers, ensuring copies are backed up and relevant information is added to my clients back office system You will correspond directly with clients to make/adjust appointments and manage adviser's diaries You will prepare client files including proposition documents, anti-money laundering evidence and agency transfer forms You will generate detailed and accurate material for review meetings, including portfolio reports, investment analysis and Dynamic Planner reports You will complete post client review tasks, including outcome letters, instructing transactions and ensure all regulatory requirements have been met You will provide a high standard of record keeping ensuring all cases are fully compliant and centralised company registers are updated You will process new business, liaising closely between the advisers and providers and ensuring that all compliance requirements are met You will run quotes on a range of platforms and across various products You will compile reports for existing business and new cases You will maintain a high standard of organisation, including emails, back-office systems, company spreadsheets and shared folders. Key Skills: Compliance & regulatory adherence Accurate record-keeping & case management Portfolio reporting & investment analysis New business processing & provider liaison Financial product knowledge & quoting systems Client communication & relationship management Professional telephone & written correspondence Great organisation & time management IT proficiency (back-office systems, spreadsheets, platforms) Problem-solving & query resolution Team collaboration & workflow coordination Benefits: 22 days holiday plus bank holiday (office closed at Christmas) - holiday allowance increases with service Death in Service life cover policy PMI Private Pensions Scheme 9:00 -17:30 office hours (with some flex and hybrid working) Professional qualifications supported and paid for A progressive firm who promote from within

My client is one of the county's leading employers, with excellent opportunities for both personal and financial progression with a history of facilitating the growth of their staff, their reputation is second to none. As a reputable Financial Planning firm, they are looking to compliment to their existing team of administrative professionals with the addition of a senior, experienced professional, due to the retirement of a long standing staff member. Key Requirements Personable, client focused, good at relationship building. Ability to prioritise your own workload. Good organisational skills with a strong eye for detail (essential). To provide sales support to Independent Financial Planners to assist them in obtaining new business and efficient servicing of existing business. The administration of new and existing life, pension and investment business. PA support to your assigned Financial Planner. Understanding of the provision of advice to clients in a compliant manner as detailed in the Company's Manuals. Assist Financial Services Manager with tasks/projects as required Supervising, training and monitoring administration team members as and when required. Thinking outside the box, good problem solving skills Role Main Duties Proactively make suggestions and assist in setting new processes/procedures to improve efficiency and knowledge within the team Project management, as required Dealing with day-to-day queries from staff and clients to help ensure competency within the team. The preparation of files for appointments. Detailed knowledge and understanding of the Company's record keeping requirements to ensure files meet compliance requirements. Ensure all dealings with customers are carried out in a professional and courteous manner. Liaising with clients/insurance companies via a variety of methods. Administration of existing business. Appointment making, diary-keeping. Comply with the Company Compliance, TCF, T&C, financial crime and anti-money laundering procedures at all times. Ensure all supporting documentation is maintained as per the Company's procedures Maintain all standards of performance as required by the Company. Skills and Experience Required You will ideally have three years' experience minimum of working in a Financial Services practice administration role Knowledge of IO back office system (essential) Understanding of a range of financial services products, e.g. pensions, investment, life assurance, etc. Excellent working knowledge of various investment/pension platforms Developing and maintaining technical knowledge and qualifications. Computer skills - competence with using various software, word processing, and in-depth knowledge of back-office administration systems. Excellent telephone and communication skills. First-class customer service skills. Flexibility and ability to work in a pressurised sales environment. Ability to work as part of a team and on your own initiative. Supervisory and training skills would be desirable. Qualifications and Experience Certificate in Financial Planning or working towards, Minimum RO1 or equivalent qualification Several years' experience of working in a similar customer service/sales environment in financial services. Personal attributes Customer-oriented, attentive to detail and takes pride in own work Able to prioritise own and team's workload Ability to maintain a professional manner when under pressure Works well on their own and as part of a team Proactive, uses initiative and takes ownership Confident in contributing ideas to enable continuous improvement Flexible, Adaptable and Organised Benefits My client offer an excellent remuneration, with a benefits package including a pension, a cashplan scheme, and company sick pay. My client provide training support to undertake professional qualifications for further promotional prospects This role will be based in my clients newly refurbished office in the heart of Norwich. Flexible working opportunities. 25 days holiday Death in Service 3 x Salary Annual pay review (April) Discretionary annual group bonus Social events