Service Manager up to £70k 1 day per week in Huddersfield or Manchester We're working with a long-standing UK organisation undergoing continued investment in its technology operations and service maturity. They're now appointing a senior IT Service Manager to strengthen operational governance and drive service excellence across the business. You'll own key operational processes including incident management, service controls and risk mitigation, working alongside senior technical and delivery stakeholders to ensure systems remain stable, secure and scalable. Key responsibilities Own and lead technical incident management (including P1/P2 incidents and out-of-hours escalation) Act as incident commander during major incidents, managing communications and mitigation strategies Define, maintain and report on SLAs, SLOs and service health metrics Oversee service desk triage processes, priorities and ceremonies Lead cyber incident response and vulnerability remediation across the tech estate Support audit readiness and compliance (ISO 27001 and related frameworks) Partner with engineering and product teams on service improvement and capacity planning What we're looking for 5+ years' experience in IT / Technology Service Management, Incident Management or similar Strong knowledge of ITIL practices (incident, problem, change, service level management) Proven experience running major incidents and out-of-hours support models Hands-on experience with vulnerability management and cyber security processes Familiarity with ISO 27001 / SOC 2 environments and working with audits Experience with ITSM tools (e.g. Jira Service Management, ServiceNow) Comfortable producing dashboards and service reporting (Power BI, Jira, Confluence, etc.) If interested, apply directly through LinkedIn or drop me a message!
May 25, 2026
Full time
Service Manager up to £70k 1 day per week in Huddersfield or Manchester We're working with a long-standing UK organisation undergoing continued investment in its technology operations and service maturity. They're now appointing a senior IT Service Manager to strengthen operational governance and drive service excellence across the business. You'll own key operational processes including incident management, service controls and risk mitigation, working alongside senior technical and delivery stakeholders to ensure systems remain stable, secure and scalable. Key responsibilities Own and lead technical incident management (including P1/P2 incidents and out-of-hours escalation) Act as incident commander during major incidents, managing communications and mitigation strategies Define, maintain and report on SLAs, SLOs and service health metrics Oversee service desk triage processes, priorities and ceremonies Lead cyber incident response and vulnerability remediation across the tech estate Support audit readiness and compliance (ISO 27001 and related frameworks) Partner with engineering and product teams on service improvement and capacity planning What we're looking for 5+ years' experience in IT / Technology Service Management, Incident Management or similar Strong knowledge of ITIL practices (incident, problem, change, service level management) Proven experience running major incidents and out-of-hours support models Hands-on experience with vulnerability management and cyber security processes Familiarity with ISO 27001 / SOC 2 environments and working with audits Experience with ITSM tools (e.g. Jira Service Management, ServiceNow) Comfortable producing dashboards and service reporting (Power BI, Jira, Confluence, etc.) If interested, apply directly through LinkedIn or drop me a message!
Client Partnership Manager Huddersfield (3 days a week) £40k We're looking for a commercially minded and relationship-focused Client Partnership Manager to join a growing Client Services team working with a number of brands you've definitely heard off! This role will focus on onboarding, managing and growing key client accounts, ensuring an exceptional level of service delivery while identifying opportunities to strengthen partnerships and drive commercial growth. You'll work cross-functionally with marketing, data, technical and operational teams to deliver successful client outcomes, maintain strong stakeholder relationships and support long-term retention and renewal strategies. Responsibilities Manage and develop key client relationships, ensuring a consistently high level of service Lead client onboarding and support the ongoing delivery of client programmes and campaigns Act as a key point of contact for client stakeholders and internal teams Present performance updates, insights and strategic recommendations in client meetings Analyse reporting data to identify trends, opportunities and areas for optimisation Coordinate client requests and ensure successful delivery across internal departments Requirements Previous experience within a client services, account management or partnership management role Strong communication and stakeholder management skills Confident presenting to senior stakeholders both internally and externally Commercially minded with the ability to identify growth opportunities Analytical mindset with experience interpreting performance data and reporting Excellent organisational skills with the ability to manage multiple priorities and deadlines Comfortable working cross-functionally within a fast-paced environment f interested in hearing more, please apply through the job or drop me a message!
May 20, 2026
Full time
Client Partnership Manager Huddersfield (3 days a week) £40k We're looking for a commercially minded and relationship-focused Client Partnership Manager to join a growing Client Services team working with a number of brands you've definitely heard off! This role will focus on onboarding, managing and growing key client accounts, ensuring an exceptional level of service delivery while identifying opportunities to strengthen partnerships and drive commercial growth. You'll work cross-functionally with marketing, data, technical and operational teams to deliver successful client outcomes, maintain strong stakeholder relationships and support long-term retention and renewal strategies. Responsibilities Manage and develop key client relationships, ensuring a consistently high level of service Lead client onboarding and support the ongoing delivery of client programmes and campaigns Act as a key point of contact for client stakeholders and internal teams Present performance updates, insights and strategic recommendations in client meetings Analyse reporting data to identify trends, opportunities and areas for optimisation Coordinate client requests and ensure successful delivery across internal departments Requirements Previous experience within a client services, account management or partnership management role Strong communication and stakeholder management skills Confident presenting to senior stakeholders both internally and externally Commercially minded with the ability to identify growth opportunities Analytical mindset with experience interpreting performance data and reporting Excellent organisational skills with the ability to manage multiple priorities and deadlines Comfortable working cross-functionally within a fast-paced environment f interested in hearing more, please apply through the job or drop me a message!
CRM Executive Huddersfield (3 days a week) £30k We're looking for a creative and detail-oriented CRM Executive to join a growing customer engagement team working for a business you've no doubt heard of! This role is ideal for someone with hands-on CRM experience who enjoys building engaging customer journeys and delivering personalised communications across multiple channels including email, push notifications, SMS and in-app messaging. You'll work closely with CRM, Marketing, Creative and Product teams to support campaigns focused on customer acquisition, engagement, retention and lifetime value. Responsibilities Build, test and deploy CRM campaigns across email, push notifications, SMS and in-app messaging Support campaign planning, briefing, scheduling and QA processes Work collaboratively with internal stakeholders to deliver engaging customer communications Monitor campaign performance and provide insight-driven recommendations for optimisation Requirements 12 months+ experience within a CRM or lifecycle marketing role Experience building and delivering customer engagement campaigns Understanding of segmentation, customer journeys and automation Experience working with CRM platforms such as Iterable, Braze, Klaviyo or Dotdigital If this is something that's up your street, feel free to apply and I'll get in touch or drop me a message!
May 20, 2026
Full time
CRM Executive Huddersfield (3 days a week) £30k We're looking for a creative and detail-oriented CRM Executive to join a growing customer engagement team working for a business you've no doubt heard of! This role is ideal for someone with hands-on CRM experience who enjoys building engaging customer journeys and delivering personalised communications across multiple channels including email, push notifications, SMS and in-app messaging. You'll work closely with CRM, Marketing, Creative and Product teams to support campaigns focused on customer acquisition, engagement, retention and lifetime value. Responsibilities Build, test and deploy CRM campaigns across email, push notifications, SMS and in-app messaging Support campaign planning, briefing, scheduling and QA processes Work collaboratively with internal stakeholders to deliver engaging customer communications Monitor campaign performance and provide insight-driven recommendations for optimisation Requirements 12 months+ experience within a CRM or lifecycle marketing role Experience building and delivering customer engagement campaigns Understanding of segmentation, customer journeys and automation Experience working with CRM platforms such as Iterable, Braze, Klaviyo or Dotdigital If this is something that's up your street, feel free to apply and I'll get in touch or drop me a message!
