Austin Clark Recruitment Limited
Wokingham, Berkshire
A lovely company based in Finchampstead are looking for a Customer Support Manager to join their team. This role can be working 3 days in the office and 2 days at home after your 6 months training/probation if you require. The main role is to : To manage customer accounts in line with contractual commitments and KPI's Acting as the key interface between customers and internal support departments ensuring strong and lasting relationships are built and maintained. To manage the repair order process on behalf of the customer and act as an interface between the customer and internal departments on a day-to-day operational basis. to include status reporting, quote processing , query resolution and supplier management To manage the service delivery of internal support departments to ensure service delivery to the customer. Development and presentation of customer Performance reports Supporting the Sales and Business development team during the implementation of new customer programs Continue the review of company processes and procedures and customer interactions to ensure that both internal efficiencies and customer satisfaction are maximised Responsibilities of the Customer Support Specialist are:- Develop and maintain strong relationships with both Customers and key Suppliers, continually seek to improve working methods and communications. Act as the main interface between the customer and company at an operational level. Handle the day-to-day operational aspects of the Customer / Supplier interface in a professional, diligent and responsible manner. Work alongside the Account Program Manager to ensure that Customer expectations and KPIs are met and, wherever possible, exceeded Identify areas of poor performance or opportunities for improvement and developing solutions, which when implemented, will resolve these problems Represent the company during Customer Performance Reviews and Key Supplier visits. Control and manage the Customer Mailbox - responding to all customer issues and questions in a timely manner, escalating internally if required and, where necessary, proposing operational changes to meet customer's evolving needs. Manage the processing of Customer ROs, Quotes and Queries in line with Customer Defined KPIs. Monitor the Repair Order status throughout the Repair Loop, maintaining systems with latest status data, delay explanations and other relevant supplier information. Skills and experience: We are looking for candidates with excellent Customer service skills and experience. Management experience but the role has no direct reports Ability to respond to change quickly and effectively. Customer focused with a commitment to customer satisfaction and ability to build strong working customer relationships Good communicator and strong interpersonal skills. Strong initiative and ability to provide creative solutions to problems. Able to address immediate customer and team needs in the context of overall company strategy An excellent team player which ensures KPIs are met or exceeded. Strong time management and organisational skills and ability to co-ordinate workload under pressure Good practical problem solving skills and the ability to make decisions when required or appropriate. An excellent salary is offered of £29,262 to £35,500 with great benefits. The hours of work are 37 per week Mon-Thursday 9am to 5:30pm (1 hour lunch) & Friday 9am to 5pm (1 hour lunch)
Jul 02, 2026
Full time
A lovely company based in Finchampstead are looking for a Customer Support Manager to join their team. This role can be working 3 days in the office and 2 days at home after your 6 months training/probation if you require. The main role is to : To manage customer accounts in line with contractual commitments and KPI's Acting as the key interface between customers and internal support departments ensuring strong and lasting relationships are built and maintained. To manage the repair order process on behalf of the customer and act as an interface between the customer and internal departments on a day-to-day operational basis. to include status reporting, quote processing , query resolution and supplier management To manage the service delivery of internal support departments to ensure service delivery to the customer. Development and presentation of customer Performance reports Supporting the Sales and Business development team during the implementation of new customer programs Continue the review of company processes and procedures and customer interactions to ensure that both internal efficiencies and customer satisfaction are maximised Responsibilities of the Customer Support Specialist are:- Develop and maintain strong relationships with both Customers and key Suppliers, continually seek to improve working methods and communications. Act as the main interface between the customer and company at an operational level. Handle the day-to-day operational aspects of the Customer / Supplier interface in a professional, diligent and responsible manner. Work alongside the Account Program Manager to ensure that Customer expectations and KPIs are met and, wherever possible, exceeded Identify areas of poor performance or opportunities for improvement and developing solutions, which when implemented, will resolve these problems Represent the company during Customer Performance Reviews and Key Supplier visits. Control and manage the Customer Mailbox - responding to all customer issues and questions in a timely manner, escalating internally if required and, where necessary, proposing operational changes to meet customer's evolving needs. Manage the processing of Customer ROs, Quotes and Queries in line with Customer Defined KPIs. Monitor the Repair Order status throughout the Repair Loop, maintaining systems with latest status data, delay explanations and other relevant supplier information. Skills and experience: We are looking for candidates with excellent Customer service skills and experience. Management experience but the role has no direct reports Ability to respond to change quickly and effectively. Customer focused with a commitment to customer satisfaction and ability to build strong working customer relationships Good communicator and strong interpersonal skills. Strong initiative and ability to provide creative solutions to problems. Able to address immediate customer and team needs in the context of overall company strategy An excellent team player which ensures KPIs are met or exceeded. Strong time management and organisational skills and ability to co-ordinate workload under pressure Good practical problem solving skills and the ability to make decisions when required or appropriate. An excellent salary is offered of £29,262 to £35,500 with great benefits. The hours of work are 37 per week Mon-Thursday 9am to 5:30pm (1 hour lunch) & Friday 9am to 5pm (1 hour lunch)
Austin Clark Recruitment Limited
Wokingham, Berkshire
A great opportunity has arisen to join a business in Wokingham in their friendly Customer Services team of 10. This is a really lovely company to work for. I have great feedback from my placements and I am excited they have another role due to restructuring Job duties include; Answering all calls from customers and processing them in a professional manner. Replying to all email enquiries regarding product repairs and general consumer questions. Taking and processing spare parts orders for both consumer and trade customers. Process Payments Provide setting instruction support to customers Proficiently be able to find correct parts for customers Always attempt to answer messages and calls within the agreed target/ timeframe. Process/ check when parts website orders are received with special instructions. Proactively work through lists of jobs by calling customers to provide further information Updating repair history with communications from customers. Hours of work are 37 hours flexible working 9am to 4pm, 9am - 5pm or 10am-6pm Monday - Friday, 25 days holiday + bank holidays, free on site parking, on site gym, games room + other benefits! Salary is up to £25,000 GDPR: Austin Clark Recruitment Limited is GDRP compliant, if you wish to view a copy of our privacy policy please contact us directly.
Jul 02, 2026
Full time
A great opportunity has arisen to join a business in Wokingham in their friendly Customer Services team of 10. This is a really lovely company to work for. I have great feedback from my placements and I am excited they have another role due to restructuring Job duties include; Answering all calls from customers and processing them in a professional manner. Replying to all email enquiries regarding product repairs and general consumer questions. Taking and processing spare parts orders for both consumer and trade customers. Process Payments Provide setting instruction support to customers Proficiently be able to find correct parts for customers Always attempt to answer messages and calls within the agreed target/ timeframe. Process/ check when parts website orders are received with special instructions. Proactively work through lists of jobs by calling customers to provide further information Updating repair history with communications from customers. Hours of work are 37 hours flexible working 9am to 4pm, 9am - 5pm or 10am-6pm Monday - Friday, 25 days holiday + bank holidays, free on site parking, on site gym, games room + other benefits! Salary is up to £25,000 GDPR: Austin Clark Recruitment Limited is GDRP compliant, if you wish to view a copy of our privacy policy please contact us directly.
