ENS Recruitment

We are recruiting for experienced Motor Claims Handlers in Basildon, Essex. You will need to have experience in motor insurance claims processing, including fire theft and damage claims, third party claims, credit hire and/or indemnity. Full time permanent role, office based. If you are looking for a new challenge and have the skills we seek, then we can t wait to hear from you. What will my duties be? Pro-actively manage, fire, theft, and damage claims, for the entire claim journey on behalf of Motor Underwriters who insure a diverse portfolio of risks across the UK. Provide comprehensive advice on all claims, advising policyholders of the best course of action to achieve settlement. Manage claim cost, achieving economical settlement while ensuring the customer s experience is excellent throughout the lifecycle of their claim. Liaise between Insurers, policyholders, leaseholders, engineers, brokers, and solicitors providing updates where required. Provide an excellent level of customer service and empathy to our customers. Negotiate and adjust on third-party claims. Obtain relevant documentation / media for the assessment of the claim. Ensure compliance with all regulatory requirements such as Treating Customers Fairly. Support the company s values and policies and work to the highest professional standards. What skills should I have? Working knowledge of motor claims handling including Credit Hire, Salvage, Indemnity, and Third-Party risk. A good working knowledge of Underwriters terms and conditions, against which to validate a claim and determine actions required to achieve early and cost-effective settlement. Excellent customer service skills to deliver a professional and compassionate service. A confident attitude and the ability to deliver information clearly and accurately both verbally and in writing. The ability to work independently to manage and complete your allocated workflow. Adaptability to change and the willingness to pro-actively look for ways to improve what we do. A positive outlook, able to both self-motivate and promote collaborative working within your team. Excellent levels of numeracy and literacy. What do you offer? In house training Company Pension Referral bonus scheme Salary range £26,000 - £30,000 dependent on skills/experience Location This role is office based. The role is permanent, full time, working 37.5 hours per week. Normal working hours are 9am to 5pm Monday to Friday Flexibility to work overtime is a plus. Benefits: Casual dress Company events Company pension On-site parking For further information apply today or contact Kim at ENS Commercial Recruitment

Our client are a very successful manufacturing company based in Basildon, Essex with other sites in England and overseas. They are recruiting for an experienced client Account Manager (office based). You will need to have full driving licence and your own car. As an Account Manager you will be part of the Commercial team. You, along with account management colleagues, will be responsible for the commercial management and day-to-day communication for several allocated customers. Y ou will need to have client account management experience in the manufacturing sector - this is an essential requirement. Main responsibilities Take ownership for your allocated customers; being the voice of the customer within the business. Improve the customer service experience, create engaged customers and facilitate organic growth. Ensure that the customer s scheduling requirements are met, providing them with timely and accurate updates. Take ownership of customer issues and follow problems through to resolution. Oversee the order planning with each customer, from initial order placement into the factory to final shipment. Handling customer purchase orders, co-ordinating with the relevant Buyer for material purchasing and kit clearance. Plus maintaining continuous communication with the production, quality and engineering teams. Work collaboratively with other account managers and buyers, gaining a broad knowledge of all customers in their portfolio. Collate financial data and prepare for presentation to the Commercial Manager and other SLT for all customer KPIs. Skills, knowledge & experience Experience of managing customer accounts within a manufacturing environment. Excellent communication and interpersonal skills; the ability to connect with key stakeholders and nurture strong working relationships with customers, suppliers and colleagues. Sound commercial awareness of how revenues and gross margins impact the business. Confidence to negotiate and influence decision making with senior stakeholders. Experience of using MRP systems; strong ability to plan, manage complex customer orders, and sense-check commercial data with meticulous attention to detail. Customers will expect you to know the technical aspects of what they do. Therefore, they anticipate that the successful candidate will come from the electronics manufacturing services sector, or a very closely related service / company. Normal day to day work is mainly in the office/factory. There will be some travel to customers, mostly within the UK, but at times there could be visits to other sites. You must have a full driving license and be able to and willing to travel. In return they offer: Salary £33,000 - £37,000 (dependent on skills & experience) Working hours: Full time is 37 hours per week . Mon to Thurs 08:00 to 16:30 and Fri 08:00 to 13:00 Holiday: 25 days plus Bank Holidays (includes Christmas shutdown). Plus, up to 5 additional days for long service milestones (every 5 years) Pension scheme: Auto-enrolment 5% + 3% company contributions Excellent working environment Free parking, spacious offices & employee facilities Complimentary fruit, hot drinks and breakfast provisions. For further information apply today or contact Kim at ENS Commercial Recruitment, Southend.

Are you an experienced/qualified HGV/LCV Engineer looking for a new challenge? Due to company growth, our client are currently recruiting for mobile PTO/Fleet Care Technician covering Basingstoke area. T The engineer will be responsible for maintaining their customer's vehicles on a mobile basis, ensuring a high standard of serving and repairs on their customer's fleet, with compliance being at the heart of what you do. Our client offer their customers an all-in-one, go-to destination for vehicle and plant repairs and maintenance. They also offer a comprehensive outsourcing service to a whole range of clients. They focus on keeping their customers happy through their bespoke service and longstanding relationships. They work with many nationally recognised companies. Basic salary up to £45,000 plus quarterly bonuses of up to £1000 per quarter (after probationary period). The working hours are 47.5 hours per week; being a mobile role your travel time is inclusive of your working day. Monday to Friday No shift work. Overtime if available throughout the week and weekends. Most of the services and repair work require is on Light Commercial vehicles and ancillaries. HGV /LGVTechnician experience is ideal for this role. All jobs are pre-booked for you via their head office team. Job sheets and bookings are all communicated via tablet. The candidate is required to have their own tools, but specialist tooling can be supplied if required i.e torque wrench and testing gauges. With our client, you get the perks of being a lone worker with the support of a people focused business. They are proud to offer additional training regularly and ensure they help their staff grow in their careers. They offer bi-annual staff events along with lots of little perks throughout the year, just for being you! They want to hire the best candidates and keep them with them for many years to come. They have a great rate for our staff retention and even though they are growing rapidly their focus on their people to grow with them. For further information apply today or contact Kim Baker, ENS Commercial Recruitment.