Morgan Spencer

Membership Manager Location: Central London (hybrid working) Contract: Permanent Full-time Salary: £42000 The Opportunity An exciting opportunity has arisen for an experienced Membership Manager to lead a busy membership and registration function within a professional membership organisation. This role is ideal for a customer-focused manager who enjoys leading teams, improving processes and ensuring the delivery of an efficient, high-quality service to members and stakeholders. The Role Reporting to the Head of Registration, you will be responsible for overseeing membership operations, maintaining the integrity of membership records and driving continuous improvement across systems and processes. You will lead a small team while ensuring excellent customer service and operational excellence. Key responsibilities include: • Leading and developing the Membership team, ensuring workloads are effectively managed and service standards are consistently achieved • Managing membership and registration queries, delivering a responsive and solutions-focused service • Overseeing annual renewal processes in collaboration with Finance and Customer Service teams • Ensuring the accuracy and integrity of membership records through audits, quality assurance checks and data cleansing exercises • Identifying opportunities to improve systems, processes and service delivery across the department • Managing and supporting small-scale projects and process improvement initiatives • Acting as a key point of contact for professional conduct and membership-related queries • Serving as the department's Risk Management Champion and Continuous Professional Development (CPD) Lead • Producing and analysing management information and statistical data to support operational decision-making • Supporting wider departmental activities as required About You Essential: • Previous people management experience, ideally leading a small team • Experience managing a varied workload and meeting competing deadlines • Strong customer service skills with a solutions-focused approach • Excellent communication and interpersonal skills • Strong organisational and administrative abilities • Excellent attention to detail, with strong writing and drafting skills • Experience working with databases and CRM systems • Good analytical skills and experience producing or interpreting performance data • Strong IT skills, including Microsoft Word and Excel • Ability to work collaboratively both in person and remotely Desirable: • Experience working within a membership or professional body environment • Experience handling sensitive or confidential data • Knowledge of GDPR and data protection requirements • Digital systems, process improvement or transformation experience • Degree-level education or equivalent experience Morgan Spencer - Your Career, Our Expertise Morgan Spencer is one of London's leading Executive Secretarial and Business Support recruitment consultancies, connecting high-calibre professionals with outstanding opportunities. Equal Opportunities Morgan Spencer is committed to equality, diversity and inclusion and welcomes applications from all suitably qualified candidates. Confidentiality & GDPR All applications are handled in strict confidence and in full compliance with UK GDPR. Your information will be used solely for recruitment purposes and will not be shared without your consent. Morgan Spencer Limited, registered in England & Wales No: .

Office Administrator Dorset Full-Time, Permanent £25,000 per annum About the Company Our client is a well-established and growing specialist service provider supporting highly regulated industries across the UK and internationally. Working with organisations in sectors such as life sciences, healthcare, research, and advanced manufacturing, they deliver essential technical and compliance-related services that help customers operate safely and effectively. Following a sustained period of growth, they are now looking to appoint an Office Administrator to join their busy and supportive team. The Role As Office Administrator, you will play a key role in supporting the day-to-day operation of the business. This varied position involves managing customer records, processing and uploading documentation, maintaining databases, handling incoming enquiries, and providing administrative support across the wider team. This role would suit someone who is highly organised, enjoys working in a fast-paced environment, and has strong attention to detail. Key Responsibilities Assisting with the management and tracking of customer assets and records Formatting, processing, and uploading documentation to customer portals Maintaining and updating internal databases accurately Answering incoming telephone calls and directing enquiries appropriately Providing general administrative support to colleagues across the business Ensuring customer information and records remain accurate and up to date Skills & Experience Excellent IT skills, including Microsoft Office Strong organisational and administrative abilities Effective written and verbal communication skills Previous office administration experience (minimum one year preferred) Experience using databases and Excel A proactive and flexible approach to work High level of accuracy and attention to detail What Success Looks Like Delivering a professional and responsive customer experience Producing accurate documentation within agreed timescales Maintaining reliable and up-to-date business records Supporting the wider team effectively and efficiently Working Environment Full-time, Monday to Friday Office-based role Collaborative and supportive team culture Opportunity to work closely with both technical and operational teams What's on Offer Salary of £25,000 per annum Long-term career development opportunities Stable and growing business environment Exposure to a range of leading organisations across highly regulated sectors Supportive team culture with ongoing training and development Morgan Spencer - Your Career, Our Expertise We are proud to be one of London's leading Executive Secretarial & Business Services recruitment consultancies, connecting exceptional talent with outstanding opportunities. Equal Opportunities: Morgan Spencer is committed to equality, diversity, and inclusion. We welcome applications from all suitably qualified candidates regardless of background, identity, or circumstance. Confidentiality & GDPR: All applications are handled with the strictest confidentiality and processed in accordance with UK GDPR and data protection legislation. Your personal information will only be used for recruitment purposes and will never be shared without your consent.Morgan Spencer Limited, registered in England & Wales No: