Protect residents, support businesses and help create a fairer, safer borough. As a Trading Standards Officer at the Royal Borough of Kensington and Chelsea, you'll play a key role in protecting consumers and ensuring fair business practices across the borough. Your work will have a real and visible impact - safeguarding vulnerable residents, tackling unfair trading, and supporting businesses to operate responsibly. Protect residents, support businesses and help create a fairer, safer borough. As a Trading Standards Officer at the Royal Borough of Kensington and Chelsea, you'll play a key role in protecting consumers and ensuring fair business practices across the borough. Your work will have a real and visible impact - safeguarding vulnerable residents, tackling unfair trading, and supporting businesses to operate responsibly. Working Style: You'll be based in the Borough for 3 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives. Please note that we have two positions available. What you'll be doing: You'll deliver the full range of Trading Standards duties, promoting fair and safe trading across the borough. Each day will bring something new - from investigating complaints and conducting inspections to offering specialist advice to consumers and businesses. You'll provide detailed guidance to local enterprises and Primary Authority partners on consumer protection law, helping them meet their responsibilities and maintain high standards. Your enforcement work will include gathering evidence, carrying out test purchases, preparing reports and, where necessary, presenting evidence in court or at hearings. You'll work collaboratively with partner agencies such as the police, HMRC and other council services - including Safeguarding and Adult Social Care - to detect and prevent offences. You'll also play an active role in protecting vulnerable residents, intervening in cases involving scams or financial abuse to safeguard their wellbeing. Beyond enforcement, you'll contribute to education and prevention initiatives, delivering awareness campaigns, coordinating projects and helping measure their success. This is a hands-on, community-focused role where your judgement and commitment will make a real difference to the safety and fairness of local life. For further details, please review the Job Description and Person Specification What you'll bring You'll hold a Diploma in Trading Standards (DTS), a Diploma in Consumer Affairs and Trading Standards (DCATS), or an equivalent qualification. You'll bring proven experience in Trading Standards or a similar enforcement field, showing your ability to apply a wide range of investigative and regulatory tools. You'll have an in-depth knowledge of relevant legislation and procedures, including PACE, CPIA and RIPA, as well as key consumer protection laws such as the Consumer Protection from Unfair Trading Regulations (CPRs) and Business Protection Regulations (BPRs). Strong communication skills are essential - you'll be able to explain complex issues clearly and confidently to residents, businesses and partners. You'll be highly organised, skilled at managing multiple priorities and deadlines, and comfortable working both independently and as part of a team. You'll also demonstrate curiosity and adaptability, keeping your knowledge of legislation and emerging trends up to date. Above all, you'll share our core values of Putting Communities First, Respect, Integrity and Working Together - ensuring your work always reflects fairness, professionalism and care. Why join us At RBKC, we're all in - investing in our people, our communities and our future. You'll be joining a small, skilled and supportive Trading Standards team that plays a key role in keeping our borough safe, fair and informed. From enforcing consumer law to educating businesses, your work will directly support the community's wellbeing and trust. We'll invest in your professional growth through ongoing training, mentoring and opportunities to build your expertise. You'll have the chance to develop your career in a diverse, fast-paced environment - from the markets of Portobello Road to the businesses that keep the borough thriving. We're proud to champion diversity, inclusion and collaboration, creating an environment where every voice is valued and everyone can succeed. This is meaningful work that truly matters - protecting residents, supporting businesses and helping make Kensington and Chelsea a safer place for all. About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. This role is a clear reflection of our 'we're all in' approach. You'll get stuck into complex investigations, adapt to new legislation and take pride in delivering justice and fairness. Every inspection, case and collaboration will strengthen trust, protect the vulnerable and help keep our borough resilient, safe and fair. Interview Details Interviews will be held in person week commencing 6th July 2026 at Kensington Town Hall. This role will require the post holder to undertake an Enhanced DBS check (Adult and Child) including barred lists. Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will normally start at the minimum of the pay scale. However, a higher starting salary may be negotiated where a candidate demonstrates exceptional skills, knowledge, or experience. Employees receive annual salary increments until they reach the top of the pay scale, as well as any agreed cost of living pay awards.
Jun 17, 2026
Full time
Protect residents, support businesses and help create a fairer, safer borough. As a Trading Standards Officer at the Royal Borough of Kensington and Chelsea, you'll play a key role in protecting consumers and ensuring fair business practices across the borough. Your work will have a real and visible impact - safeguarding vulnerable residents, tackling unfair trading, and supporting businesses to operate responsibly. Protect residents, support businesses and help create a fairer, safer borough. As a Trading Standards Officer at the Royal Borough of Kensington and Chelsea, you'll play a key role in protecting consumers and ensuring fair business practices across the borough. Your work will have a real and visible impact - safeguarding vulnerable residents, tackling unfair trading, and supporting businesses to operate responsibly. Working Style: You'll be based in the Borough for 3 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives. Please note that we have two positions available. What you'll be doing: You'll deliver the full range of Trading Standards duties, promoting fair and safe trading across the borough. Each day will bring something new - from investigating complaints and conducting inspections to offering specialist advice to consumers and businesses. You'll provide detailed guidance to local enterprises and Primary Authority partners on consumer protection law, helping them meet their responsibilities and maintain high standards. Your enforcement work will include gathering evidence, carrying out test purchases, preparing reports and, where necessary, presenting evidence in court or at hearings. You'll work collaboratively with partner agencies such as the police, HMRC and other council services - including Safeguarding and Adult Social Care - to detect and prevent offences. You'll also play an active role in protecting vulnerable residents, intervening in cases involving scams or financial abuse to safeguard their wellbeing. Beyond enforcement, you'll contribute to education and prevention initiatives, delivering awareness campaigns, coordinating projects and helping measure their success. This is a hands-on, community-focused role where your judgement and commitment will make a real difference to the safety and fairness of local life. For further details, please review the Job Description and Person Specification What you'll bring You'll hold a Diploma in Trading Standards (DTS), a Diploma in Consumer Affairs and Trading Standards (DCATS), or an equivalent qualification. You'll bring proven experience in Trading Standards or a similar enforcement field, showing your ability to apply a wide range of investigative and regulatory tools. You'll have an in-depth knowledge of relevant legislation and procedures, including PACE, CPIA and RIPA, as well as key consumer protection laws such as the Consumer Protection from Unfair Trading Regulations (CPRs) and Business Protection Regulations (BPRs). Strong communication skills are essential - you'll be able to explain complex issues clearly and confidently to residents, businesses and partners. You'll be highly organised, skilled at managing multiple priorities and deadlines, and comfortable working both independently and as part of a team. You'll also demonstrate curiosity and adaptability, keeping your knowledge of legislation and emerging trends up to date. Above all, you'll share our core values of Putting Communities First, Respect, Integrity and Working Together - ensuring your work always reflects fairness, professionalism and care. Why join us At RBKC, we're all in - investing in our people, our communities and our future. You'll be joining a small, skilled and supportive Trading Standards team that plays a key role in keeping our borough safe, fair and informed. From enforcing consumer law to educating businesses, your work will directly support the community's wellbeing and trust. We'll invest in your professional growth through ongoing training, mentoring and opportunities to build your expertise. You'll have the chance to develop your career in a diverse, fast-paced environment - from the markets of Portobello Road to the businesses that keep the borough thriving. We're proud to champion diversity, inclusion and collaboration, creating an environment where every voice is valued and everyone can succeed. This is meaningful work that truly matters - protecting residents, supporting businesses and helping make Kensington and Chelsea a safer place for all. About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. This role is a clear reflection of our 'we're all in' approach. You'll get stuck into complex investigations, adapt to new legislation and take pride in delivering justice and fairness. Every inspection, case and collaboration will strengthen trust, protect the vulnerable and help keep our borough resilient, safe and fair. Interview Details Interviews will be held in person week commencing 6th July 2026 at Kensington Town Hall. This role will require the post holder to undertake an Enhanced DBS check (Adult and Child) including barred lists. Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will normally start at the minimum of the pay scale. However, a higher starting salary may be negotiated where a candidate demonstrates exceptional skills, knowledge, or experience. Employees receive annual salary increments until they reach the top of the pay scale, as well as any agreed cost of living pay awards.
Lead with purpose, integrate care, and empower independence - we're all in for our residents Lead with purpose, integrate care, and empower independence - we're all in for our residents As the Team Manager for Occupational Therapy and Sensory services, you'll lead a dedicated team covering the entire Royal Borough, ensuring our residents receive high-quality, integrated support that maximises their independence. We're all in when it comes to safeguarding our community and providing expert interventions that truly matter. Working Style: You'll be based in the Borough for 4 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives. What you'll be doing: In this vital leadership role, you will balance strategic direction with high-level operational oversight to deliver an excellent service for our residents. You will provide clinical and professional supervision to a team of up to 12 Occupational Therapists and the Sensory Impairment team, nurturing their growth through regular appraisals and CPD opportunities. Your expertise will guide the team through complex case management and safeguarding processes, including coordinating Section 42 enquiries to keep our community safe. Operationally, you will take ownership of performance targets and systematic governance, ensuring we meet both Local Authority and NHS Trust requirements. Managing a delegated budget of up to £2 million for home care and community equipment, you will authorise care packages and equipment that offer the best value and outcomes for our service users. Collaboration is at the heart of what we do, and you will work closely with GPs, Housing teams, and Acute Trusts to deliver integrated health and social care priorities across the borough. You will also support the Head of Service in driving service innovation through personalisation, ensuring our residents have more choice and control over their lives. For further details, please review the Job Description and Person Specification What you'll bring: You must hold a registered professional qualification in Occupational Therapy (or an equivalent Health/Education professional qualification) and maintain your current HCPC registration. We are looking for an experienced leader with a proven track record of managing multi-agency teams at a manager's level within complex environments. You will bring an expert understanding of the Care Act (2014), the Mental Capacity Act (2004), and professional regulations, with the ability to translate these into excellent frontline practice. Your financial acumen will allow you to manage significant budgets effectively even when faced with competing priorities. Beyond your technical skills, you will be a motivating leader who inspires quality service delivery and demonstrates a proactive, "can-do" attitude. You will be a skilled communicator, capable of working diplomatically with a variety of stakeholders and responding to the needs of our residents and elected members with integrity and respect. Why join us At RBKC, we're all in - investing in our people, our communities and our future. You will receive a competitive salary and a benefits package designed to support your wellbeing and professional life. We are committed to your growth and offer robust career development opportunities, including active participation in internal and external training programs to keep you at the forefront of clinical practice. By joining us, you become part of a supportive and friendly team that values shared learning and works across departments to achieve the best for our residents. About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. The we're all in mindset is central to this role, whether you are in the office or out in the field supporting the community. In the Occupational Therapy and Sensory team, this means getting stuck in to solve complex challenges and collaborating across health and social care boundaries to deliver seamless support. Your commitment to high-quality governance and compassionate leadership will turn obstacles into opportunities for growth for both your team and our residents. Position and Interview Details DBS required - Enhanced with Adults Barred List Interviews - W/C 20th July 2026 Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.
Jun 16, 2026
Full time
Lead with purpose, integrate care, and empower independence - we're all in for our residents Lead with purpose, integrate care, and empower independence - we're all in for our residents As the Team Manager for Occupational Therapy and Sensory services, you'll lead a dedicated team covering the entire Royal Borough, ensuring our residents receive high-quality, integrated support that maximises their independence. We're all in when it comes to safeguarding our community and providing expert interventions that truly matter. Working Style: You'll be based in the Borough for 4 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives. What you'll be doing: In this vital leadership role, you will balance strategic direction with high-level operational oversight to deliver an excellent service for our residents. You will provide clinical and professional supervision to a team of up to 12 Occupational Therapists and the Sensory Impairment team, nurturing their growth through regular appraisals and CPD opportunities. Your expertise will guide the team through complex case management and safeguarding processes, including coordinating Section 42 enquiries to keep our community safe. Operationally, you will take ownership of performance targets and systematic governance, ensuring we meet both Local Authority and NHS Trust requirements. Managing a delegated budget of up to £2 million for home care and community equipment, you will authorise care packages and equipment that offer the best value and outcomes for our service users. Collaboration is at the heart of what we do, and you will work closely with GPs, Housing teams, and Acute Trusts to deliver integrated health and social care priorities across the borough. You will also support the Head of Service in driving service innovation through personalisation, ensuring our residents have more choice and control over their lives. For further details, please review the Job Description and Person Specification What you'll bring: You must hold a registered professional qualification in Occupational Therapy (or an equivalent Health/Education professional qualification) and maintain your current HCPC registration. We are looking for an experienced leader with a proven track record of managing multi-agency teams at a manager's level within complex environments. You will bring an expert understanding of the Care Act (2014), the Mental Capacity Act (2004), and professional regulations, with the ability to translate these into excellent frontline practice. Your financial acumen will allow you to manage significant budgets effectively even when faced with competing priorities. Beyond your technical skills, you will be a motivating leader who inspires quality service delivery and demonstrates a proactive, "can-do" attitude. You will be a skilled communicator, capable of working diplomatically with a variety of stakeholders and responding to the needs of our residents and elected members with integrity and respect. Why join us At RBKC, we're all in - investing in our people, our communities and our future. You will receive a competitive salary and a benefits package designed to support your wellbeing and professional life. We are committed to your growth and offer robust career development opportunities, including active participation in internal and external training programs to keep you at the forefront of clinical practice. By joining us, you become part of a supportive and friendly team that values shared learning and works across departments to achieve the best for our residents. About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. The we're all in mindset is central to this role, whether you are in the office or out in the field supporting the community. In the Occupational Therapy and Sensory team, this means getting stuck in to solve complex challenges and collaborating across health and social care boundaries to deliver seamless support. Your commitment to high-quality governance and compassionate leadership will turn obstacles into opportunities for growth for both your team and our residents. Position and Interview Details DBS required - Enhanced with Adults Barred List Interviews - W/C 20th July 2026 Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.
Lead a new ICT service and digital transformation that improves services, strengthens resilience, and delivers better outcomes for residents. We're all in for our residents, our communities, and each other. At the Royal Borough of Kensington and Chelsea (RBKC), we are committed to becoming the best Council for the communities we serve. Guided by our values of integrity, respect, putting communities first, and working together, we deliver services across one of London's most distinctive and diverse boroughs. Home to globally recognised cultural institutions, internationally connected communities, and neighbourhoods of striking contrast and character, RBKC serves more than 150,000 residents across one of London's most dynamic boroughs. In the wake of the Grenfell tragedy, our commitment to residents has only deepened. We continue to listen, learn, and drive meaningful change, ensuring residents remain at the centre of every decision we make. Technology, digital innovation, and data are central to our future. RBKC is delivering a significant programme of transformation, investing in modern infrastructure, cyber resilience, digital capability, and better use of data to create services that are more responsive, efficient, and focused on residents. At RBKC, we want to use technology to improve the resident experience, modernise services, strengthen resilience, and free up resources for the services that matter most. As our Chief Information Officer, you will lead this agenda with strategic clarity, sound judgement, and a strong commitment to innovation, public service, and better outcomes across the borough. This is a rare opportunity to shape the future of a high-profile borough, lead meaningful transformation, and make a visible difference to residents, staff, and communities. The Opportunity Reporting to the Strategic Director of Grenfell Partnerships, Communities and Transformation, you will provide strategic leadership across the Council's digital, data, and technology services, ensuring investment supports corporate priorities and delivers a clear benefit for residents. You will lead the delivery of RBKC's Digital, Data and Technology Strategy, with oversight of IT operations, cyber security, enterprise architecture, digital transformation, and data governance across the organisation. This is a high-profile leadership role requiring credibility, sound judgement, and the ability to operate confidently in a politically sensitive environment. You will build trusted relationships with elected Members, Executive Directors, partners, suppliers, and residents, while communicating complex issues with authority and clarity. You will play a central role in shaping how the Council works in the future, using technology to improve services, strengthen resilience, and deliver lasting benefits for residents and staff. You will provide visible and inclusive leadership, inspiring multidisciplinary teams, embedding digital thinking across the organisation, and fostering a culture of innovation, collaboration, and continuous improvement. Key Responsibilities • Lead the delivery of RBKC's Digital, Data and Technology Strategy, aligning investment with corporate priorities, resident outcomes, and service improvement • Provide strategic leadership across IT operations, cyber security, enterprise architecture, digital transformation, and data governance • Work in close partnership with the Executive Leadership Team and elected Members to support the Council's wider ambitions • Oversee a complex supplier and contract landscape, ensuring value for money, strong governance, and effective risk management • Champion the use of data and insight to support better decision-making across the organisation • Lead and develop a multidisciplinary ICT function that delivers strong performance and continuous improvement • Strengthen the Council's cyber security posture and organisational resilience in response to an increasingly complex threat environment • Foster a collaborative culture that supports excellent performance, innovation, and strong outcomes for residents About You You will be an accomplished technology leader with significant senior experience across digital, data, and technology functions within a complex organisation. You will bring a strong track record of leading organisation-wide digital transformation, alongside deep expertise in cyber security, IT operations, enterprise architecture, and data governance. You will combine strategic and operational leadership with the ability to influence at Executive Director and Member level, build trusted relationships, and translate complex technical issues into clear, accessible advice. Alongside technical credibility, you will bring a collaborative leadership style grounded in our values and a clear commitment to public service, continuous improvement, and better outcomes for residents. If you share our ambition to build an inclusive, innovative organisation that keeps residents at the centre, we would welcome your application.
Jun 16, 2026
Full time
Lead a new ICT service and digital transformation that improves services, strengthens resilience, and delivers better outcomes for residents. We're all in for our residents, our communities, and each other. At the Royal Borough of Kensington and Chelsea (RBKC), we are committed to becoming the best Council for the communities we serve. Guided by our values of integrity, respect, putting communities first, and working together, we deliver services across one of London's most distinctive and diverse boroughs. Home to globally recognised cultural institutions, internationally connected communities, and neighbourhoods of striking contrast and character, RBKC serves more than 150,000 residents across one of London's most dynamic boroughs. In the wake of the Grenfell tragedy, our commitment to residents has only deepened. We continue to listen, learn, and drive meaningful change, ensuring residents remain at the centre of every decision we make. Technology, digital innovation, and data are central to our future. RBKC is delivering a significant programme of transformation, investing in modern infrastructure, cyber resilience, digital capability, and better use of data to create services that are more responsive, efficient, and focused on residents. At RBKC, we want to use technology to improve the resident experience, modernise services, strengthen resilience, and free up resources for the services that matter most. As our Chief Information Officer, you will lead this agenda with strategic clarity, sound judgement, and a strong commitment to innovation, public service, and better outcomes across the borough. This is a rare opportunity to shape the future of a high-profile borough, lead meaningful transformation, and make a visible difference to residents, staff, and communities. The Opportunity Reporting to the Strategic Director of Grenfell Partnerships, Communities and Transformation, you will provide strategic leadership across the Council's digital, data, and technology services, ensuring investment supports corporate priorities and delivers a clear benefit for residents. You will lead the delivery of RBKC's Digital, Data and Technology Strategy, with oversight of IT operations, cyber security, enterprise architecture, digital transformation, and data governance across the organisation. This is a high-profile leadership role requiring credibility, sound judgement, and the ability to operate confidently in a politically sensitive environment. You will build trusted relationships with elected Members, Executive Directors, partners, suppliers, and residents, while communicating complex issues with authority and clarity. You will play a central role in shaping how the Council works in the future, using technology to improve services, strengthen resilience, and deliver lasting benefits for residents and staff. You will provide visible and inclusive leadership, inspiring multidisciplinary teams, embedding digital thinking across the organisation, and fostering a culture of innovation, collaboration, and continuous improvement. Key Responsibilities • Lead the delivery of RBKC's Digital, Data and Technology Strategy, aligning investment with corporate priorities, resident outcomes, and service improvement • Provide strategic leadership across IT operations, cyber security, enterprise architecture, digital transformation, and data governance • Work in close partnership with the Executive Leadership Team and elected Members to support the Council's wider ambitions • Oversee a complex supplier and contract landscape, ensuring value for money, strong governance, and effective risk management • Champion the use of data and insight to support better decision-making across the organisation • Lead and develop a multidisciplinary ICT function that delivers strong performance and continuous improvement • Strengthen the Council's cyber security posture and organisational resilience in response to an increasingly complex threat environment • Foster a collaborative culture that supports excellent performance, innovation, and strong outcomes for residents About You You will be an accomplished technology leader with significant senior experience across digital, data, and technology functions within a complex organisation. You will bring a strong track record of leading organisation-wide digital transformation, alongside deep expertise in cyber security, IT operations, enterprise architecture, and data governance. You will combine strategic and operational leadership with the ability to influence at Executive Director and Member level, build trusted relationships, and translate complex technical issues into clear, accessible advice. Alongside technical credibility, you will bring a collaborative leadership style grounded in our values and a clear commitment to public service, continuous improvement, and better outcomes for residents. If you share our ambition to build an inclusive, innovative organisation that keeps residents at the centre, we would welcome your application.
ROYAL BOROUGH OF KENSINGTON AND CHELSEA
Kensington And Chelsea, London
Be the face of frontline support-connecting communities with quality housing services. Fixed Term Contract until January 2027. As a Resident Services Officer you will provide front-line support across housing and neighbourhood services, ensuring residents receive timely, high-quality assistance through face-to-face, phone, email, and virtual channels, while upholding the Council's values and working collaboratively with internal teams. Working Style In this Fixed-Term Contract until January 2027, you'll be based in the Borough five days a week, playing a key front-line role in serving the local community. Whether you're supporting residents face-to-face at reception, handling tenancy queries, or coordinating essential services like mutual exchanges and Right to Buy applications, you'll be part of a dedicated team committed to delivering responsive, respectful and high-quality support. This is a varied and people-focused role where your ability to listen, act with empathy, and work collaboratively will help ensure residents feel heard, supported and connected to the services they need. What you'll be doing As a Resident Services Officer, you'll be at the heart of neighbourhood housing services, providing a welcoming and responsive first point of contact for residents. Whether face-to-face at reception, over the phone, or via email, your role is to ensure that every resident receives a high standard of service with empathy, efficiency and professionalism. You'll support a wide range of housing management functions-from mutual exchanges and tenancy visits to Right to Buy applications-ensuring that residents are guided through processes clearly and confidently. Day-to-day, you can expect a varied workload. You'll manage reception services, triage enquiries, coordinate estate inspections, estate parking queries and support tenancy sign-ups. You'll also handle administrative tasks such as processing post, managing CRM queues, and preparing data for subject access or court requests. Your role will involve close collaboration with Neighbourhood Management teams, helping to monitor performance, escalate issues, and support new starters. You'll also play a key role in maintaining estate information, managing parking queries, and ensuring compliance with safety and housing standards. This is a role for someone who thrives in a fast-paced, resident-facing environment and is passionate about delivering services that reflect the Council's values of respect, integrity, and community focus. You'll be part of a team that works together to make a real difference in the lives of local residents, ensuring they feel heard, supported, and connected to the services they need. For further information on the role, please take a look at the Job Description and Person Specification. What you'll bring The ideal candidate for the Resident Services Officer role will have a strong foundation in customer service and administrative support, ideally within a housing or public service environment. They should be confident working independently as well as collaboratively within a team. A proactive attitude, attention to detail, and the ability to manage competing priorities in a fast-paced setting are essential. Key skills include excellent written and verbal communication, proficiency in using technology, and the ability to maintain confidentiality. Candidates should be approachable, adaptable to change, and capable of supporting and maintaining administrative systems. Experience in minute-taking, handling enquiries, and delivering services with empathy and professionalism is highly valued. The role also requires a commitment to the Council's values-putting communities first, respect, integrity, and working together-and an understanding of equal opportunities and inclusive service delivery. About Us The Neighbourhood Management team plays a vital role in delivering frontline housing services across the Royal Borough of Kensington and Chelsea. As part of Housing Management Services, the team is responsible for ensuring that residents receive high-quality, responsive support in all aspects of their tenancy and neighbourhood experience. This includes managing reception services, coordinating tenancy processes such as mutual exchanges and Right to Buy applications, and handling enquiries with empathy and efficiency. The team acts as a bridge between residents and the wider Council, ensuring that queries are triaged effectively and services are delivered in line with the Council's values of respect, integrity, and community focus. The importance of this service lies in its direct impact on residents' daily lives. By maintaining clear communication, prompt service delivery, and collaborative working across departments, the team helps foster trust and satisfaction within the community. Their work supports tenancy sustainment, estate safety, and access to essential services, contributing to the overall wellbeing of residents and the smooth operation of housing across the Borough. In doing so, the team embodies the Council's commitment to putting communities first and ensuring that every resident feels heard, respected and supported. Interview and Position Requirements This is a Fixed Term Contract position until January 2027 . This role requires an Enhanced DBS check . Interviews will be conducted in person only, during week commencing 13th October 2025. Ready to join us? We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises. We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
Oct 04, 2025
Seasonal
Be the face of frontline support-connecting communities with quality housing services. Fixed Term Contract until January 2027. As a Resident Services Officer you will provide front-line support across housing and neighbourhood services, ensuring residents receive timely, high-quality assistance through face-to-face, phone, email, and virtual channels, while upholding the Council's values and working collaboratively with internal teams. Working Style In this Fixed-Term Contract until January 2027, you'll be based in the Borough five days a week, playing a key front-line role in serving the local community. Whether you're supporting residents face-to-face at reception, handling tenancy queries, or coordinating essential services like mutual exchanges and Right to Buy applications, you'll be part of a dedicated team committed to delivering responsive, respectful and high-quality support. This is a varied and people-focused role where your ability to listen, act with empathy, and work collaboratively will help ensure residents feel heard, supported and connected to the services they need. What you'll be doing As a Resident Services Officer, you'll be at the heart of neighbourhood housing services, providing a welcoming and responsive first point of contact for residents. Whether face-to-face at reception, over the phone, or via email, your role is to ensure that every resident receives a high standard of service with empathy, efficiency and professionalism. You'll support a wide range of housing management functions-from mutual exchanges and tenancy visits to Right to Buy applications-ensuring that residents are guided through processes clearly and confidently. Day-to-day, you can expect a varied workload. You'll manage reception services, triage enquiries, coordinate estate inspections, estate parking queries and support tenancy sign-ups. You'll also handle administrative tasks such as processing post, managing CRM queues, and preparing data for subject access or court requests. Your role will involve close collaboration with Neighbourhood Management teams, helping to monitor performance, escalate issues, and support new starters. You'll also play a key role in maintaining estate information, managing parking queries, and ensuring compliance with safety and housing standards. This is a role for someone who thrives in a fast-paced, resident-facing environment and is passionate about delivering services that reflect the Council's values of respect, integrity, and community focus. You'll be part of a team that works together to make a real difference in the lives of local residents, ensuring they feel heard, supported, and connected to the services they need. For further information on the role, please take a look at the Job Description and Person Specification. What you'll bring The ideal candidate for the Resident Services Officer role will have a strong foundation in customer service and administrative support, ideally within a housing or public service environment. They should be confident working independently as well as collaboratively within a team. A proactive attitude, attention to detail, and the ability to manage competing priorities in a fast-paced setting are essential. Key skills include excellent written and verbal communication, proficiency in using technology, and the ability to maintain confidentiality. Candidates should be approachable, adaptable to change, and capable of supporting and maintaining administrative systems. Experience in minute-taking, handling enquiries, and delivering services with empathy and professionalism is highly valued. The role also requires a commitment to the Council's values-putting communities first, respect, integrity, and working together-and an understanding of equal opportunities and inclusive service delivery. About Us The Neighbourhood Management team plays a vital role in delivering frontline housing services across the Royal Borough of Kensington and Chelsea. As part of Housing Management Services, the team is responsible for ensuring that residents receive high-quality, responsive support in all aspects of their tenancy and neighbourhood experience. This includes managing reception services, coordinating tenancy processes such as mutual exchanges and Right to Buy applications, and handling enquiries with empathy and efficiency. The team acts as a bridge between residents and the wider Council, ensuring that queries are triaged effectively and services are delivered in line with the Council's values of respect, integrity, and community focus. The importance of this service lies in its direct impact on residents' daily lives. By maintaining clear communication, prompt service delivery, and collaborative working across departments, the team helps foster trust and satisfaction within the community. Their work supports tenancy sustainment, estate safety, and access to essential services, contributing to the overall wellbeing of residents and the smooth operation of housing across the Borough. In doing so, the team embodies the Council's commitment to putting communities first and ensuring that every resident feels heard, respected and supported. Interview and Position Requirements This is a Fixed Term Contract position until January 2027 . This role requires an Enhanced DBS check . Interviews will be conducted in person only, during week commencing 13th October 2025. Ready to join us? We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises. We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
