ROYAL BOROUGH OF KENSINGTON AND CHELSEA
Kensington And Chelsea, London
Champion the education of children in care, helping them build brighter futures. As a Virtual School Advisory Teacher, you'll be using your teaching experience to make a lasting difference. You'll work directly with children in care, alongside schools, carers and social workers, to make sure each young person gets the support they need to thrive in education - wherever they're placed. Champion the education of children in care, helping them build brighter futures. As a Virtual School Advisory Teacher, you'll be using your teaching experience to make a lasting difference. You'll work directly with children in care, alongside schools, carers and social workers, to make sure each young person gets the support they need to thrive in education - wherever they're placed. Working Style: This is a full-time, Bi-Borough role focused on making a meaningful difference in the lives of care-experienced young people. Whether working directly with young people or providing essential support behind the scenes, you will be part of a dedicated and passionate team. This is a hybrid position, with an expectation to be in a public-facing role three days per week. What you'll be doing: You'll take responsibility for a group of children in care, acting as their advocate in all things education. Your role is to make sure they have every chance to succeed - that includes reviewing Personal Education Plans (PEPs), monitoring progress, and making sure pupil premium funding is used in a way that makes a real difference. You'll travel to meet young people wherever they are placed, providing direct support through mentoring, tuition and observation. You'll build close working relationships with Designated Teachers and school leaders, offering guidance, challenging practice where needed, and always keeping the child's needs at the centre. You'll track data carefully to spot where extra support is needed, and help design interventions that work. You'll also play a role in training school staff, foster carers and social workers - helping everyone involved understand what young people in care need to feel safe, supported and able to learn. For further details, please review the Job Description and Person Specification What you'll bring You'll be a qualified teacher with experience in mainstream education, covering at least two key stages. You'll also bring a strong understanding of the legislation around children in care and how it impacts their education. You'll be confident working with a wide range of people - from young people and carers to school staff and social workers - and able to build trust quickly. You'll be organised, responsive, and able to manage your time well, even with a busy and varied caseload. Above all, you'll care deeply about helping children in care succeed - not just academically, but in finding stability, confidence and a belief in their own potential. Why join us At RBKC, we're all in - investing in our people, our communities and our future. Our Virtual School is rated Outstanding by Ofsted, and we're proud of the collaborative culture we've built. You'll be part of a team that shares ideas, supports one another, and never loses sight of the children we're here to help. You'll be offered a competitive salary, access to a wide range of training, and real opportunities to grow your career within a high-performing and respected service. Most importantly, this is a role where you'll see the impact of your work - in the progress of the young people you support, and the trust they place in you. Role Requirements and Interview Details This is a 1 Year Fixed Term Contract. Enhanced DBS Check - Adults and Children (including barred list) Interviews to take place week commencing W/C 27th October 2025 About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. In this role, being all in means standing up for children who need someone in their corner. It means challenging systems when they fall short and celebrating every small step forward. You'll be working with complexity, but you won't be alone - you'll be part of a team that shares responsibility, and shows up with care, consistency and conviction. This is a role where your teaching experience matters - and where your commitment can change lives. Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you.
Champion the education of children in care, helping them build brighter futures. As a Virtual School Advisory Teacher, you'll be using your teaching experience to make a lasting difference. You'll work directly with children in care, alongside schools, carers and social workers, to make sure each young person gets the support they need to thrive in education - wherever they're placed. Champion the education of children in care, helping them build brighter futures. As a Virtual School Advisory Teacher, you'll be using your teaching experience to make a lasting difference. You'll work directly with children in care, alongside schools, carers and social workers, to make sure each young person gets the support they need to thrive in education - wherever they're placed. Working Style: This is a full-time, Bi-Borough role focused on making a meaningful difference in the lives of care-experienced young people. Whether working directly with young people or providing essential support behind the scenes, you will be part of a dedicated and passionate team. This is a hybrid position, with an expectation to be in a public-facing role three days per week. What you'll be doing: You'll take responsibility for a group of children in care, acting as their advocate in all things education. Your role is to make sure they have every chance to succeed - that includes reviewing Personal Education Plans (PEPs), monitoring progress, and making sure pupil premium funding is used in a way that makes a real difference. You'll travel to meet young people wherever they are placed, providing direct support through mentoring, tuition and observation. You'll build close working relationships with Designated Teachers and school leaders, offering guidance, challenging practice where needed, and always keeping the child's needs at the centre. You'll track data carefully to spot where extra support is needed, and help design interventions that work. You'll also play a role in training school staff, foster carers and social workers - helping everyone involved understand what young people in care need to feel safe, supported and able to learn. For further details, please review the Job Description and Person Specification What you'll bring You'll be a qualified teacher with experience in mainstream education, covering at least two key stages. You'll also bring a strong understanding of the legislation around children in care and how it impacts their education. You'll be confident working with a wide range of people - from young people and carers to school staff and social workers - and able to build trust quickly. You'll be organised, responsive, and able to manage your time well, even with a busy and varied caseload. Above all, you'll care deeply about helping children in care succeed - not just academically, but in finding stability, confidence and a belief in their own potential. Why join us At RBKC, we're all in - investing in our people, our communities and our future. Our Virtual School is rated Outstanding by Ofsted, and we're proud of the collaborative culture we've built. You'll be part of a team that shares ideas, supports one another, and never loses sight of the children we're here to help. You'll be offered a competitive salary, access to a wide range of training, and real opportunities to grow your career within a high-performing and respected service. Most importantly, this is a role where you'll see the impact of your work - in the progress of the young people you support, and the trust they place in you. Role Requirements and Interview Details This is a 1 Year Fixed Term Contract. Enhanced DBS Check - Adults and Children (including barred list) Interviews to take place week commencing W/C 27th October 2025 About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. In this role, being all in means standing up for children who need someone in their corner. It means challenging systems when they fall short and celebrating every small step forward. You'll be working with complexity, but you won't be alone - you'll be part of a team that shares responsibility, and shows up with care, consistency and conviction. This is a role where your teaching experience matters - and where your commitment can change lives. Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you.
ROYAL BOROUGH OF KENSINGTON AND CHELSEA
Kensington And Chelsea, London
Be the face of frontline support-connecting communities with quality housing services. Fixed Term Contract until January 2027. As a Resident Services Officer you will provide front-line support across housing and neighbourhood services, ensuring residents receive timely, high-quality assistance through face-to-face, phone, email, and virtual channels, while upholding the Council's values and working collaboratively with internal teams. Working Style In this Fixed-Term Contract until January 2027, you'll be based in the Borough five days a week, playing a key front-line role in serving the local community. Whether you're supporting residents face-to-face at reception, handling tenancy queries, or coordinating essential services like mutual exchanges and Right to Buy applications, you'll be part of a dedicated team committed to delivering responsive, respectful and high-quality support. This is a varied and people-focused role where your ability to listen, act with empathy, and work collaboratively will help ensure residents feel heard, supported and connected to the services they need. What you'll be doing As a Resident Services Officer, you'll be at the heart of neighbourhood housing services, providing a welcoming and responsive first point of contact for residents. Whether face-to-face at reception, over the phone, or via email, your role is to ensure that every resident receives a high standard of service with empathy, efficiency and professionalism. You'll support a wide range of housing management functions-from mutual exchanges and tenancy visits to Right to Buy applications-ensuring that residents are guided through processes clearly and confidently. Day-to-day, you can expect a varied workload. You'll manage reception services, triage enquiries, coordinate estate inspections, estate parking queries and support tenancy sign-ups. You'll also handle administrative tasks such as processing post, managing CRM queues, and preparing data for subject access or court requests. Your role will involve close collaboration with Neighbourhood Management teams, helping to monitor performance, escalate issues, and support new starters. You'll also play a key role in maintaining estate information, managing parking queries, and ensuring compliance with safety and housing standards. This is a role for someone who thrives in a fast-paced, resident-facing environment and is passionate about delivering services that reflect the Council's values of respect, integrity, and community focus. You'll be part of a team that works together to make a real difference in the lives of local residents, ensuring they feel heard, supported, and connected to the services they need. For further information on the role, please take a look at the Job Description and Person Specification. What you'll bring The ideal candidate for the Resident Services Officer role will have a strong foundation in customer service and administrative support, ideally within a housing or public service environment. They should be confident working independently as well as collaboratively within a team. A proactive attitude, attention to detail, and the ability to manage competing priorities in a fast-paced setting are essential. Key skills include excellent written and verbal communication, proficiency in using technology, and the ability to maintain confidentiality. Candidates should be approachable, adaptable to change, and capable of supporting and maintaining administrative systems. Experience in minute-taking, handling enquiries, and delivering services with empathy and professionalism is highly valued. The role also requires a commitment to the Council's values-putting communities first, respect, integrity, and working together-and an understanding of equal opportunities and inclusive service delivery. About Us The Neighbourhood Management team plays a vital role in delivering frontline housing services across the Royal Borough of Kensington and Chelsea. As part of Housing Management Services, the team is responsible for ensuring that residents receive high-quality, responsive support in all aspects of their tenancy and neighbourhood experience. This includes managing reception services, coordinating tenancy processes such as mutual exchanges and Right to Buy applications, and handling enquiries with empathy and efficiency. The team acts as a bridge between residents and the wider Council, ensuring that queries are triaged effectively and services are delivered in line with the Council's values of respect, integrity, and community focus. The importance of this service lies in its direct impact on residents' daily lives. By maintaining clear communication, prompt service delivery, and collaborative working across departments, the team helps foster trust and satisfaction within the community. Their work supports tenancy sustainment, estate safety, and access to essential services, contributing to the overall wellbeing of residents and the smooth operation of housing across the Borough. In doing so, the team embodies the Council's commitment to putting communities first and ensuring that every resident feels heard, respected and supported. Interview and Position Requirements This is a Fixed Term Contract position until January 2027 . This role requires an Enhanced DBS check . Interviews will be conducted in person only, during week commencing 13th October 2025. Ready to join us? We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises. We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
Be the face of frontline support-connecting communities with quality housing services. Fixed Term Contract until January 2027. As a Resident Services Officer you will provide front-line support across housing and neighbourhood services, ensuring residents receive timely, high-quality assistance through face-to-face, phone, email, and virtual channels, while upholding the Council's values and working collaboratively with internal teams. Working Style In this Fixed-Term Contract until January 2027, you'll be based in the Borough five days a week, playing a key front-line role in serving the local community. Whether you're supporting residents face-to-face at reception, handling tenancy queries, or coordinating essential services like mutual exchanges and Right to Buy applications, you'll be part of a dedicated team committed to delivering responsive, respectful and high-quality support. This is a varied and people-focused role where your ability to listen, act with empathy, and work collaboratively will help ensure residents feel heard, supported and connected to the services they need. What you'll be doing As a Resident Services Officer, you'll be at the heart of neighbourhood housing services, providing a welcoming and responsive first point of contact for residents. Whether face-to-face at reception, over the phone, or via email, your role is to ensure that every resident receives a high standard of service with empathy, efficiency and professionalism. You'll support a wide range of housing management functions-from mutual exchanges and tenancy visits to Right to Buy applications-ensuring that residents are guided through processes clearly and confidently. Day-to-day, you can expect a varied workload. You'll manage reception services, triage enquiries, coordinate estate inspections, estate parking queries and support tenancy sign-ups. You'll also handle administrative tasks such as processing post, managing CRM queues, and preparing data for subject access or court requests. Your role will involve close collaboration with Neighbourhood Management teams, helping to monitor performance, escalate issues, and support new starters. You'll also play a key role in maintaining estate information, managing parking queries, and ensuring compliance with safety and housing standards. This is a role for someone who thrives in a fast-paced, resident-facing environment and is passionate about delivering services that reflect the Council's values of respect, integrity, and community focus. You'll be part of a team that works together to make a real difference in the lives of local residents, ensuring they feel heard, supported, and connected to the services they need. For further information on the role, please take a look at the Job Description and Person Specification. What you'll bring The ideal candidate for the Resident Services Officer role will have a strong foundation in customer service and administrative support, ideally within a housing or public service environment. They should be confident working independently as well as collaboratively within a team. A proactive attitude, attention to detail, and the ability to manage competing priorities in a fast-paced setting are essential. Key skills include excellent written and verbal communication, proficiency in using technology, and the ability to maintain confidentiality. Candidates should be approachable, adaptable to change, and capable of supporting and maintaining administrative systems. Experience in minute-taking, handling enquiries, and delivering services with empathy and professionalism is highly valued. The role also requires a commitment to the Council's values-putting communities first, respect, integrity, and working together-and an understanding of equal opportunities and inclusive service delivery. About Us The Neighbourhood Management team plays a vital role in delivering frontline housing services across the Royal Borough of Kensington and Chelsea. As part of Housing Management Services, the team is responsible for ensuring that residents receive high-quality, responsive support in all aspects of their tenancy and neighbourhood experience. This includes managing reception services, coordinating tenancy processes such as mutual exchanges and Right to Buy applications, and handling enquiries with empathy and efficiency. The team acts as a bridge between residents and the wider Council, ensuring that queries are triaged effectively and services are delivered in line with the Council's values of respect, integrity, and community focus. The importance of this service lies in its direct impact on residents' daily lives. By maintaining clear communication, prompt service delivery, and collaborative working across departments, the team helps foster trust and satisfaction within the community. Their work supports tenancy sustainment, estate safety, and access to essential services, contributing to the overall wellbeing of residents and the smooth operation of housing across the Borough. In doing so, the team embodies the Council's commitment to putting communities first and ensuring that every resident feels heard, respected and supported. Interview and Position Requirements This is a Fixed Term Contract position until January 2027 . This role requires an Enhanced DBS check . Interviews will be conducted in person only, during week commencing 13th October 2025. Ready to join us? We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises. We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
