ROYAL BOROUGH OF KENSINGTON AND CHELSEA

Help residents manage their rent, overcome financial challenges and keep essential housing services moving forward. As an Income Officer, you'll support residents to resolve financial challenges, sustain their tenancies and recover the income that powers essential services across our borough. Working Style: You'll be based in the Borough for three days a week, playing a key role in serving the local community. Whether you're working in the office, remotely or out meeting residents in the field, you'll be part of a dedicated team making a real difference to residents' lives. What you'll be doing Your focus will be taking ownership of a caseload of rent accounts, collecting accommodation charges and taking proactive action to manage arrears. Your day will involve regular contact with residents by letter, telephone and home visits, taking time to understand the root causes of non-payment, agreeing practical payment arrangements and guiding people to access welfare benefits or financial support so they can sustain their homes. Alongside day-to-day account management, you'll manage complex cases in close partnership with our Legal, Benefits and Housing Needs teams. Where necessary, you'll issue notices, prepare possession cases, attend court and oversee eviction proceedings with care and professionalism. You'll also contribute directly to service initiatives aimed at improving income collection and refining processes following a recent cyber incident, ensuring high standards of customer care, clear record-keeping and compliance with Council policies. For further information on the role, please take a look at the Job Description and Person Specification. What you'll bring You'll bring experience in income recovery, rent arrears management or Housing Benefit recovery. You have a practical understanding of public sector housing issues, homelessness agendas and welfare reform. You're an excellent communicator who can balance empathy with firmness when handling difficult financial conversations. You bring strong negotiation and record-keeping skills, with the confidence to manage a demanding workload independently, write clear reports and use finance and IT systems accurately. Most importantly, you're someone who demonstrates our core values in every interaction - Putting Communities First, Respect, Integrity and Working Together - and who brings a calm, supportive approach to helping residents sustain their tenancies. Why join us At RBKC, we're all in - investing in our people, our communities and our future. You'll join a friendly, collaborative and supportive team where colleagues look out for one another to achieve the best outcomes for residents. This role offers a rewarding balance between income recovery and tenancy sustainment, giving you full ownership of your caseload while contributing directly to service improvements. We will invest in your development, offering opportunities to broaden your expertise across public sector housing, legal processes and welfare benefits. You'll also receive a competitive salary alongside the support of a dedicated team that takes pride in delivering quality services for our community. About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. In this role, you'll bring a real sense of care and commitment to supporting residents while safeguarding Council income. Navigating complex cases and helping our team reduce arrears following a recent cyber incident isn't always smooth sailing, but your efforts will play a vital part in keeping essential housing services running and making a positive impact on our community every day. Interview Details and role requirements Interviews will be held week commencing 7th September at Kensington Town Hall This role will require a standard DBS. Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.

Help residents manage their rent, overcome financial challenges and keep essential housing services moving forward. As an Income Officer, you'll support residents to resolve financial challenges, sustain their tenancies and recover the income that powers essential services across our borough. Working Style: You'll be based in the Borough for three days a week, playing a key role in serving the local community. Whether you're working in the office, remotely or out meeting residents in the field, you'll be part of a dedicated team making a real difference to residents' lives. What you'll be doing Your focus will be taking ownership of a caseload of rent accounts, collecting accommodation charges and taking proactive action to manage arrears. Your day will involve regular contact with residents by letter, telephone and home visits, taking time to understand the root causes of non-payment, agreeing practical payment arrangements and guiding people to access welfare benefits or financial support so they can sustain their homes. Alongside day-to-day account management, you'll manage complex cases in close partnership with our Legal, Benefits and Housing Needs teams. Where necessary, you'll issue notices, prepare possession cases, attend court and oversee eviction proceedings with care and professionalism. You'll also contribute directly to service initiatives aimed at improving income collection and refining processes following a recent cyber incident, ensuring high standards of customer care, clear record-keeping and compliance with Council policies. For further information on the role, please take a look at the Job Description and Person Specification. What you'll bring You'll bring experience in income recovery, rent arrears management or Housing Benefit recovery. You have a practical understanding of public sector housing issues, homelessness agendas and welfare reform. You're an excellent communicator who can balance empathy with firmness when handling difficult financial conversations. You bring strong negotiation and record-keeping skills, with the confidence to manage a demanding workload independently, write clear reports and use finance and IT systems accurately. Most importantly, you're someone who demonstrates our core values in every interaction - Putting Communities First, Respect, Integrity and Working Together - and who brings a calm, supportive approach to helping residents sustain their tenancies. Why join us At RBKC, we're all in - investing in our people, our communities and our future. You'll join a friendly, collaborative and supportive team where colleagues look out for one another to achieve the best outcomes for residents. This role offers a rewarding balance between income recovery and tenancy sustainment, giving you full ownership of your caseload while contributing directly to service improvements. We will invest in your development, offering opportunities to broaden your expertise across public sector housing, legal processes and welfare benefits. You'll also receive a competitive salary alongside the support of a dedicated team that takes pride in delivering quality services for our community. About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. In this role, you'll bring a real sense of care and commitment to supporting residents while safeguarding Council income. Navigating complex cases and helping our team reduce arrears following a recent cyber incident isn't always smooth sailing, but your efforts will play a vital part in keeping essential housing services running and making a positive impact on our community every day. Interview Details and role requirements Interviews will be held week commencing 7th September at Kensington Town Hall This role will require a standard DBS. Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.

JOB DESCRIPTION Lead the future of Building Control in one of London's most high-profile boroughs. The Royal Borough of Kensington & Chelsea is seeking experienced and forward-thinking District Surveyors to play a pivotal role in delivering building safety, regulatory excellence and service transformation within our Building Control Service. This is a rare opportunity for senior Building Control professionals to lead on complex, high-risk and high-profile projects while helping shape the future of building safety in the post-Grenfell regulatory landscape. The Opportunity As District Surveyor, you will provide both technical and operational leadership across the service, ensuring compliance with evolving legislation whilst delivering a high-quality, customer-focused Building Control function. You will lead the regulation of major developments, oversee governance and compliance requirements, manage and develop Building Control professionals, and act as a trusted advisor to senior leaders, elected members and external stakeholders. What We're Looking For We're seeking leaders who can combine deep technical expertise with strong commercial and people management skills. You will bring: Chartered membership of CABE, CIOB, RICS or an equivalent professional body. Registration as a Class 3 Building Inspector. Extensive Building Control experience, including major, high-risk and complex developments. Expert knowledge of Building Regulations, Building Safety legislation and fire safety compliance. Experience leading regulatory services within a changing legislative environment. Proven success managing teams, budgets, performance and service improvement initiatives. Outstanding stakeholder management and communication skills, with the credibility to influence senior decision-makers and regulators. Why Join RBKC? This is an opportunity to join a Building Control service that is recognised for its expertise, collaboration and ambition. Successfully passed our Building Safety Regulator statutory audit. A highly capable and supportive team with in-house Level 3 Building Control expertise, alongside dedicated structural and fire engineering specialists. Extensively utilised by the Building Safety Regulator on Building Control applications. Strong partnerships with other London Boroughs on major and complex projects. A collaborative and welcoming culture where you'll quickly become part of the team. The chance to work on some of London's most significant and challenging developments. A genuine platform to excel professionally and help shape the future of Building Control. Flexible Working We are committed to supporting flexible ways of working and welcome applications from candidates seeking either full-time or part-time opportunities. Full-time employees are expected to be present within the Borough three days per week. Part-time employees are expected to be present within the Borough one day per week. You can read more about the different benefits offered to colleagues working for RBKC here - Who We Are - RBKC Careers Careers Make a lasting impact on building safety, regulatory excellence and the communities we serve. If you're a Chartered Class 3 Registered Building Inspector looking for an opportunity to make a lasting impact within a progressive, high-performing Building Control team, we'd love to hear from you. Please note: We reserve the right to close this vacancy early and interview suitable candidates on a rolling basis. We therefore encourage applications at the earliest opportunity to avoid disappointment. For a confidential discussion contact: or . You can review the full Job Description for this position Here. Closing date: 11:59pm, Sunday 13th September 2026. To apply, please visit our website via the button below.

Be the face of frontline support-connecting communities with quality housing services. Fixed Term Contract until January 2027. As a Resident Services Officer you will provide front-line support across housing and neighbourhood services, ensuring residents receive timely, high-quality assistance through face-to-face, phone, email, and virtual channels, while upholding the Council's values and working collaboratively with internal teams. Working Style In this Fixed-Term Contract until January 2027, you'll be based in the Borough five days a week, playing a key front-line role in serving the local community. Whether you're supporting residents face-to-face at reception, handling tenancy queries, or coordinating essential services like mutual exchanges and Right to Buy applications, you'll be part of a dedicated team committed to delivering responsive, respectful and high-quality support. This is a varied and people-focused role where your ability to listen, act with empathy, and work collaboratively will help ensure residents feel heard, supported and connected to the services they need. What you'll be doing As a Resident Services Officer, you'll be at the heart of neighbourhood housing services, providing a welcoming and responsive first point of contact for residents. Whether face-to-face at reception, over the phone, or via email, your role is to ensure that every resident receives a high standard of service with empathy, efficiency and professionalism. You'll support a wide range of housing management functions-from mutual exchanges and tenancy visits to Right to Buy applications-ensuring that residents are guided through processes clearly and confidently. Day-to-day, you can expect a varied workload. You'll manage reception services, triage enquiries, coordinate estate inspections, estate parking queries and support tenancy sign-ups. You'll also handle administrative tasks such as processing post, managing CRM queues, and preparing data for subject access or court requests. Your role will involve close collaboration with Neighbourhood Management teams, helping to monitor performance, escalate issues, and support new starters. You'll also play a key role in maintaining estate information, managing parking queries, and ensuring compliance with safety and housing standards. This is a role for someone who thrives in a fast-paced, resident-facing environment and is passionate about delivering services that reflect the Council's values of respect, integrity, and community focus. You'll be part of a team that works together to make a real difference in the lives of local residents, ensuring they feel heard, supported, and connected to the services they need. For further information on the role, please take a look at the Job Description and Person Specification. What you'll bring The ideal candidate for the Resident Services Officer role will have a strong foundation in customer service and administrative support, ideally within a housing or public service environment. They should be confident working independently as well as collaboratively within a team. A proactive attitude, attention to detail, and the ability to manage competing priorities in a fast-paced setting are essential. Key skills include excellent written and verbal communication, proficiency in using technology, and the ability to maintain confidentiality. Candidates should be approachable, adaptable to change, and capable of supporting and maintaining administrative systems. Experience in minute-taking, handling enquiries, and delivering services with empathy and professionalism is highly valued. The role also requires a commitment to the Council's values-putting communities first, respect, integrity, and working together-and an understanding of equal opportunities and inclusive service delivery. About Us The Neighbourhood Management team plays a vital role in delivering frontline housing services across the Royal Borough of Kensington and Chelsea. As part of Housing Management Services, the team is responsible for ensuring that residents receive high-quality, responsive support in all aspects of their tenancy and neighbourhood experience. This includes managing reception services, coordinating tenancy processes such as mutual exchanges and Right to Buy applications, and handling enquiries with empathy and efficiency. The team acts as a bridge between residents and the wider Council, ensuring that queries are triaged effectively and services are delivered in line with the Council's values of respect, integrity, and community focus. The importance of this service lies in its direct impact on residents' daily lives. By maintaining clear communication, prompt service delivery, and collaborative working across departments, the team helps foster trust and satisfaction within the community. Their work supports tenancy sustainment, estate safety, and access to essential services, contributing to the overall wellbeing of residents and the smooth operation of housing across the Borough. In doing so, the team embodies the Council's commitment to putting communities first and ensuring that every resident feels heard, respected and supported. Interview and Position Requirements This is a Fixed Term Contract position until January 2027 . This role requires an Enhanced DBS check . Interviews will be conducted in person only, during week commencing 13th October 2025. Ready to join us? We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises. We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.