ROYAL BOROUGH OF KENSINGTON AND CHELSEA

Support residents to live independently in safe, welcoming homes - making every day easier, safer and more connected. Support residents to live independently in safe, welcoming homes - making every day easier, safer and more connected. As a Sheltered Housing Officer, you'll be a trusted presence in our housing schemes - supporting residents to live independently, feel safe and stay connected to their community. It's a role where care, confidence and communication really matter - and where your everyday actions can make a lasting difference. Working Style: You'll be based in the Borough for 5 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives. What you'll be doing: As a Sheltered Housing Officer, you'll be the friendly, familiar face that residents know and trust. Based in one of our sheltered housing schemes, you'll help older or more vulnerable residents feel safe, supported and part of the community - all while making sure the building is well-maintained and secure. You'll carry out regular checks of the communal areas and help residents report any issues within their homes. You'll also help residents settle in, access support, and navigate services in the community. Whether you're signposting help, solving everyday challenges or supporting someone with a tenancy issue, you'll use your initiative to respond with care, professionalism and calm. You'll work closely with carers, contractors and council teams, and you'll play a vital role in making sure the scheme is clean, secure and welcoming. You'll often be working alone, so you'll need to be confident in using your judgement and knowing when to escalate things. You'll manage access to the building, keep accurate records, and monitor performance against housing management standards. Every day brings something new, and your efforts will help shape a safe, supportive environment where people feel at home. For further details, please review the Job Description and Person Specification What you'll bring You'll have a calm and diplomatic approach to problem-solving, with the confidence to manage situations independently. Experience working in a customer-focused environment is essential, along with strong communication skills and the ability to build relationships with a wide range of people. You'll need to be organised, reliable and comfortable juggling different tasks. You'll also be confident using computer systems and maintaining accurate digital records. Most importantly, you'll have a warm, approachable personality, with the sensitivity and resilience to support residents from a range of backgrounds. We're looking for someone who shares our values, understands the importance of equality and inclusion, and wants to make a positive difference every day. Why join us At RBKC, we're all in - investing in our people, our communities and our future. This is a community-based role where no two days are the same - but you'll never be on your own. You'll be part of a small, friendly and supportive team that works across departments to make sure residents have what they need to thrive. You'll be supported with training and development opportunities to grow your skills and build confidence in your role. There's space to share your ideas and improve how we work - and a shared commitment to making a real difference. About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. You'll be part of that mission - getting stuck in to solve problems, support residents and help shape services that make a difference. It can be challenging, but every bit of effort pays off in the smiles, trust and independence of the people you work with. Interview Details Interviews will be held on MS Teams on the week commencing 20th July 2026 This role requires an Enhanced DBS with adults barred list Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.

Transform data into action and help shape the future of our borough-we're all in on delivering insight that drives real change for our residents. Transform data into action and help shape the future of our borough-we're all in on delivering insight that drives real change for our residents. As a Senior Insight and Strategy Analyst at the Royal Borough of Kensington and Chelsea, you'll turn complex data into clear, actionable insight that shapes real decisions. Working in our Corporate Strategy team, you'll help ensure everything we do is grounded in evidence-supporting our ambition to be a greener, safer and fairer borough for all. Working Style You'll be based in the Borough for three days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives. What you'll be doing Your work will be incredibly varied, ranging from deep-dive data analysis to building strong, collaborative relationships across the entire organisation. A significant part of your role involves leading on corporate performance reporting, where you will coordinate the submission of data and commentary to ensure our progress is transparent and measurable. You will not just report numbers; you will develop engaging narratives and stories from data, making clear links between technical intelligence and our organisational strategy to inform effective decision-making. You will take a leading role in analytical projects, including the development of our Data Network and Data and Insight hub. This involves facilitating workshops focused on strategic thinking and working closely with service areas to develop meaningful performance measures. By taking an end-user focused approach, you will create dynamic and accessible intelligence products, such as Power BI dashboards and GIS-based tools, that anticipate and meet the needs of the Council. You will also support other analysts in the team, helping them shape their work and develop their own strategic and analytical skills. For further details, please review the Job Description and Person Specification What you'll bring You will be educated to degree level or equivalent and have evidence of continuing professional development relevant to this role, including training in technologies associated with data and insight. We are looking for a unique blend of technical expertise and strategic thinking. You should have exceptional analytical skills and experience working with large, unstructured datasets, alongside the ability to interrogate data using advanced statistical methodologies. Proficiency in Power BI, GIS, and advanced Excel is essential, as is the ability to learn new technologies quickly. Beyond the numbers, you must be a storyteller with a curious mind. You should have extensive experience in using analysis to inform strategic decisions and implementing solutions to fill intelligence gaps. You need to be a confident communicator, capable of tailoring complex information for non-technical audiences using high-impact visualisation techniques. Success in this role requires a proactive, logical approach to problem-solving and the ability to act decisively in a fast-paced environment. You will also need to demonstrate a deep commitment to our values of putting communities first, respect, integrity, and working together. Why join us At RBKC, we're all in - investing in our people, our communities and our future. This role is ideal for someone who is highly analytical but also possesses a creative side, offering a rewarding opportunity to turn insight into tangible action. You will have the scope to put your own stamp on the role, shaping how the organisation uses data and promoting better ways of working. We provide a supportive environment where your growth is a priority, offering professional development and the chance to work on high-profile, cross-cutting projects that directly impact the lives of our residents. About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. The we're all in mindset is central to this role, whether that means untangling a complex dataset or collaborating across departments to solve a strategic challenge. In the Corporate Strategy team, we believe in rolling up our sleeves and making a difference. You'll find that every challenge is a chance to grow, build new skills and play a part in strengthening our community. Interview details Interviews will be held on week commencing 3rd August 2026 (tbc if this will be on Ms Teams or in person) Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

Protect residents, support businesses and help create a fairer, safer borough. As a Trading Standards Officer at the Royal Borough of Kensington and Chelsea, you'll play a key role in protecting consumers and ensuring fair business practices across the borough. Your work will have a real and visible impact - safeguarding vulnerable residents, tackling unfair trading, and supporting businesses to operate responsibly. Protect residents, support businesses and help create a fairer, safer borough. As a Trading Standards Officer at the Royal Borough of Kensington and Chelsea, you'll play a key role in protecting consumers and ensuring fair business practices across the borough. Your work will have a real and visible impact - safeguarding vulnerable residents, tackling unfair trading, and supporting businesses to operate responsibly. Working Style: You'll be based in the Borough for 3 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives. Please note that we have two positions available. What you'll be doing: You'll deliver the full range of Trading Standards duties, promoting fair and safe trading across the borough. Each day will bring something new - from investigating complaints and conducting inspections to offering specialist advice to consumers and businesses. You'll provide detailed guidance to local enterprises and Primary Authority partners on consumer protection law, helping them meet their responsibilities and maintain high standards. Your enforcement work will include gathering evidence, carrying out test purchases, preparing reports and, where necessary, presenting evidence in court or at hearings. You'll work collaboratively with partner agencies such as the police, HMRC and other council services - including Safeguarding and Adult Social Care - to detect and prevent offences. You'll also play an active role in protecting vulnerable residents, intervening in cases involving scams or financial abuse to safeguard their wellbeing. Beyond enforcement, you'll contribute to education and prevention initiatives, delivering awareness campaigns, coordinating projects and helping measure their success. This is a hands-on, community-focused role where your judgement and commitment will make a real difference to the safety and fairness of local life. For further details, please review the Job Description and Person Specification What you'll bring You'll hold a Diploma in Trading Standards (DTS), a Diploma in Consumer Affairs and Trading Standards (DCATS), or an equivalent qualification. You'll bring proven experience in Trading Standards or a similar enforcement field, showing your ability to apply a wide range of investigative and regulatory tools. You'll have an in-depth knowledge of relevant legislation and procedures, including PACE, CPIA and RIPA, as well as key consumer protection laws such as the Consumer Protection from Unfair Trading Regulations (CPRs) and Business Protection Regulations (BPRs). Strong communication skills are essential - you'll be able to explain complex issues clearly and confidently to residents, businesses and partners. You'll be highly organised, skilled at managing multiple priorities and deadlines, and comfortable working both independently and as part of a team. You'll also demonstrate curiosity and adaptability, keeping your knowledge of legislation and emerging trends up to date. Above all, you'll share our core values of Putting Communities First, Respect, Integrity and Working Together - ensuring your work always reflects fairness, professionalism and care. Why join us At RBKC, we're all in - investing in our people, our communities and our future. You'll be joining a small, skilled and supportive Trading Standards team that plays a key role in keeping our borough safe, fair and informed. From enforcing consumer law to educating businesses, your work will directly support the community's wellbeing and trust. We'll invest in your professional growth through ongoing training, mentoring and opportunities to build your expertise. You'll have the chance to develop your career in a diverse, fast-paced environment - from the markets of Portobello Road to the businesses that keep the borough thriving. We're proud to champion diversity, inclusion and collaboration, creating an environment where every voice is valued and everyone can succeed. This is meaningful work that truly matters - protecting residents, supporting businesses and helping make Kensington and Chelsea a safer place for all. About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. This role is a clear reflection of our 'we're all in' approach. You'll get stuck into complex investigations, adapt to new legislation and take pride in delivering justice and fairness. Every inspection, case and collaboration will strengthen trust, protect the vulnerable and help keep our borough resilient, safe and fair. Interview Details Interviews will be held in person week commencing 6th July 2026 at Kensington Town Hall. This role will require the post holder to undertake an Enhanced DBS check (Adult and Child) including barred lists. Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will normally start at the minimum of the pay scale. However, a higher starting salary may be negotiated where a candidate demonstrates exceptional skills, knowledge, or experience. Employees receive annual salary increments until they reach the top of the pay scale, as well as any agreed cost of living pay awards.

Lead with purpose, integrate care, and empower independence - we're all in for our residents Lead with purpose, integrate care, and empower independence - we're all in for our residents As the Team Manager for Occupational Therapy and Sensory services, you'll lead a dedicated team covering the entire Royal Borough, ensuring our residents receive high-quality, integrated support that maximises their independence. We're all in when it comes to safeguarding our community and providing expert interventions that truly matter. Working Style: You'll be based in the Borough for 4 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives. What you'll be doing: In this vital leadership role, you will balance strategic direction with high-level operational oversight to deliver an excellent service for our residents. You will provide clinical and professional supervision to a team of up to 12 Occupational Therapists and the Sensory Impairment team, nurturing their growth through regular appraisals and CPD opportunities. Your expertise will guide the team through complex case management and safeguarding processes, including coordinating Section 42 enquiries to keep our community safe. Operationally, you will take ownership of performance targets and systematic governance, ensuring we meet both Local Authority and NHS Trust requirements. Managing a delegated budget of up to £2 million for home care and community equipment, you will authorise care packages and equipment that offer the best value and outcomes for our service users. Collaboration is at the heart of what we do, and you will work closely with GPs, Housing teams, and Acute Trusts to deliver integrated health and social care priorities across the borough. You will also support the Head of Service in driving service innovation through personalisation, ensuring our residents have more choice and control over their lives. For further details, please review the Job Description and Person Specification What you'll bring: You must hold a registered professional qualification in Occupational Therapy (or an equivalent Health/Education professional qualification) and maintain your current HCPC registration. We are looking for an experienced leader with a proven track record of managing multi-agency teams at a manager's level within complex environments. You will bring an expert understanding of the Care Act (2014), the Mental Capacity Act (2004), and professional regulations, with the ability to translate these into excellent frontline practice. Your financial acumen will allow you to manage significant budgets effectively even when faced with competing priorities. Beyond your technical skills, you will be a motivating leader who inspires quality service delivery and demonstrates a proactive, "can-do" attitude. You will be a skilled communicator, capable of working diplomatically with a variety of stakeholders and responding to the needs of our residents and elected members with integrity and respect. Why join us At RBKC, we're all in - investing in our people, our communities and our future. You will receive a competitive salary and a benefits package designed to support your wellbeing and professional life. We are committed to your growth and offer robust career development opportunities, including active participation in internal and external training programs to keep you at the forefront of clinical practice. By joining us, you become part of a supportive and friendly team that values shared learning and works across departments to achieve the best for our residents. About us Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. The we're all in mindset is central to this role, whether you are in the office or out in the field supporting the community. In the Occupational Therapy and Sensory team, this means getting stuck in to solve complex challenges and collaborating across health and social care boundaries to deliver seamless support. Your commitment to high-quality governance and compassionate leadership will turn obstacles into opportunities for growth for both your team and our residents. Position and Interview Details DBS required - Enhanced with Adults Barred List Interviews - W/C 20th July 2026 Ready to join us? We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.

Be the face of frontline support-connecting communities with quality housing services. Fixed Term Contract until January 2027. As a Resident Services Officer you will provide front-line support across housing and neighbourhood services, ensuring residents receive timely, high-quality assistance through face-to-face, phone, email, and virtual channels, while upholding the Council's values and working collaboratively with internal teams. Working Style In this Fixed-Term Contract until January 2027, you'll be based in the Borough five days a week, playing a key front-line role in serving the local community. Whether you're supporting residents face-to-face at reception, handling tenancy queries, or coordinating essential services like mutual exchanges and Right to Buy applications, you'll be part of a dedicated team committed to delivering responsive, respectful and high-quality support. This is a varied and people-focused role where your ability to listen, act with empathy, and work collaboratively will help ensure residents feel heard, supported and connected to the services they need. What you'll be doing As a Resident Services Officer, you'll be at the heart of neighbourhood housing services, providing a welcoming and responsive first point of contact for residents. Whether face-to-face at reception, over the phone, or via email, your role is to ensure that every resident receives a high standard of service with empathy, efficiency and professionalism. You'll support a wide range of housing management functions-from mutual exchanges and tenancy visits to Right to Buy applications-ensuring that residents are guided through processes clearly and confidently. Day-to-day, you can expect a varied workload. You'll manage reception services, triage enquiries, coordinate estate inspections, estate parking queries and support tenancy sign-ups. You'll also handle administrative tasks such as processing post, managing CRM queues, and preparing data for subject access or court requests. Your role will involve close collaboration with Neighbourhood Management teams, helping to monitor performance, escalate issues, and support new starters. You'll also play a key role in maintaining estate information, managing parking queries, and ensuring compliance with safety and housing standards. This is a role for someone who thrives in a fast-paced, resident-facing environment and is passionate about delivering services that reflect the Council's values of respect, integrity, and community focus. You'll be part of a team that works together to make a real difference in the lives of local residents, ensuring they feel heard, supported, and connected to the services they need. For further information on the role, please take a look at the Job Description and Person Specification. What you'll bring The ideal candidate for the Resident Services Officer role will have a strong foundation in customer service and administrative support, ideally within a housing or public service environment. They should be confident working independently as well as collaboratively within a team. A proactive attitude, attention to detail, and the ability to manage competing priorities in a fast-paced setting are essential. Key skills include excellent written and verbal communication, proficiency in using technology, and the ability to maintain confidentiality. Candidates should be approachable, adaptable to change, and capable of supporting and maintaining administrative systems. Experience in minute-taking, handling enquiries, and delivering services with empathy and professionalism is highly valued. The role also requires a commitment to the Council's values-putting communities first, respect, integrity, and working together-and an understanding of equal opportunities and inclusive service delivery. About Us The Neighbourhood Management team plays a vital role in delivering frontline housing services across the Royal Borough of Kensington and Chelsea. As part of Housing Management Services, the team is responsible for ensuring that residents receive high-quality, responsive support in all aspects of their tenancy and neighbourhood experience. This includes managing reception services, coordinating tenancy processes such as mutual exchanges and Right to Buy applications, and handling enquiries with empathy and efficiency. The team acts as a bridge between residents and the wider Council, ensuring that queries are triaged effectively and services are delivered in line with the Council's values of respect, integrity, and community focus. The importance of this service lies in its direct impact on residents' daily lives. By maintaining clear communication, prompt service delivery, and collaborative working across departments, the team helps foster trust and satisfaction within the community. Their work supports tenancy sustainment, estate safety, and access to essential services, contributing to the overall wellbeing of residents and the smooth operation of housing across the Borough. In doing so, the team embodies the Council's commitment to putting communities first and ensuring that every resident feels heard, respected and supported. Interview and Position Requirements This is a Fixed Term Contract position until January 2027 . This role requires an Enhanced DBS check . Interviews will be conducted in person only, during week commencing 13th October 2025. Ready to join us? We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises. We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.