JR Recruitment

Guest Experience Manager SE1, London Bridge (nearest station is London Bridge) £38,000 - £40,000 Our client is the UK s leading specialist in commercial property and asset management. They are also an excellent employer who take fabulous care of their much valued staff. Quite possibly the most important appointment of the building, this is a front of house role that gives the building personality and puts life and soul into everyday occupation for guests, additionally assisting and supporting the Facilities Manager in all aspects of service delivery. The role is full time role Monday - Friday. Hours of work 8am - 5pm. Responsibilities Ensuring a warm welcome full of your character for everyone who comes through the doors, forging relationships, remembering names, and implementing little touches that make people smile Owning and embracing the welcome experience and front of house areas, driving standards to make the spaces sparkling, comfortable, welcoming, memorable and useful - whether lobbies, WCs, showers, cycle stores or smokers areas - being house proud and thinking about whether these spaces are working for customers Pursuing outstanding occupier satisfaction in the handling of guests, employees and client events Implementing outstanding reception procedures - call handling, service desk requests, key handling, post and deliveries, bookings of amenity space, problem handling, emergency notifications. Reporting service failures to the Help Desk and owning their resolution. Zero tolerance to damage or poor standards Managing and training own cover - ensuring cover upholds the same standards and experience You are the Building Champion! By being an advocate for the occupiers at every step, you'll help the rest of the team keep the customer at the heart of everything that goes on! Forging friendly and trusted relationships with the people in the building. Regularly reviewing all building amenities and engage with occupiers through meetings and surveys to identify changes in requirements - foldable bike storage / charging for e-bikes and scooters - just a couple of examples! Identifying initiatives such as lunchtime run or yoga clubs - and promoting local amenities that people should know about - for example, green spaces, new shops and restaurants, local events etc Secure a budget to mark seasonal events in style and appropriate to the building and its people. Liaise with other GXMs across the network to explore services and amenities offered elsewhere. Maintaining the building s website ensuring content is up to date, and working with appointed design agency to keep it relevant, engaging and offering a great user experience Creating and managing content for the buildings social channels on Instagram and LinkedIn. If you are a resilient and enthusiastic individual eager to grow and develop - with the ability to self manage and show initiative, then please reach out. We are keen to hear from friendly and approachable candidates with experience working within a similar role

Risk and Compliance Assistant An established professional services organisation is seeking a Risk & Compliance Assistant to join its growing law firm. This is a varied role suited to a proactive individual who enjoys working across compliance, regulatory administration, and operational risk processes, supporting colleagues across the business. The successful candidate will be an organised all-rounder, comfortable managing multiple compliance activities and engaging with stakeholders at different levels. Permanent Monday to Friday 40hrs per week Buckinghamshire Duties of the Risk and Compliance Assistant Managing client onboarding and due diligence processes, including ID verification and documentation review. Supporting AML monitoring, sanctions and PEP screening, and escalation of relevant findings. Assisting with source of funds and source of wealth reviews, maintaining accurate compliance records. Administering identity verification systems and supporting colleagues with related queries. Accreditation & Audits. Supporting the investigation and handling of complaints and regulatory correspondence. Assisting with regulatory audits and accreditation processes, ensuring documentation is prepared and maintained. Updating internal policies, procedures, and compliance registers. Managing and responding to risk and compliance queries received via shared inboxes. Ensuring updated Sanctions lists are forwarded as and when received. Dealing with complaints. Monitoring regulatory updates and assisting with implementation of process changes. Supporting general risk and compliance administration across the organisation. Experience required for the Risk and Compliance Assistant Previous experience within a law firm risk and compliance function (2-5 years - essential). Working knowledge of AML, regulatory compliance, and client due diligence processes. Strong organisational, documentation, and stakeholder communication skills. Ability to manage multiple priorities within a professional services environment. Must have a driving licence.

Office Administrator Near to Castle Donington / East Midlands Airport (free parking on-site) c. £27,000 Our client is an established family business with some impressive plans for expansion. They have 3 sites throughout the UK and these sites are coordinated and looked after from the Head Office. Due to continuing expansion, we are looking for a friendly, enthusiastic individual to join the small office team. The office is a very busy, customer facing environment so great communication skills and a professional attitude are a must. You will be dealing with the general public via email and telephone and also at the shop counter / enquiry desk. Experience of cash handling and using a cash register would be advantageous. Behind the scenes, customers accounts are maintained via Sage and Excel. Accurate record keeping is vital for the smooth running of day-to-day operations. A basic working knowledge of Word, Excel and Sage 50 are essential. Experience of credit control would be advantageous. No two days are ever the same in this fast-paced, varied role and the ability to multi-task is essential. This is a busy environment with ever-changing priorities, so the role requires someone who can think on their feet. You will be comfortable building a rapport with colleagues and customers alike, so customer service skills and a friendly approach are essential. The site is open from 9am-5pm, seven days per week so weekend shifts based on a rota will be required. This is a full-time permanent position, 35 hours per week. Responsibilities: Maintaining internal databases and customer records ensuring that they are accurate and up to date Invoicing customers using Sage 50 and Excel Purchase ledger and credit control Issuing customer agreements Resolving customer queries (this can be via email, telephone or face to face) Maintaining accurate customer & internal records Co-ordinating with maintenance staff The ideal candidate will possess: Energy & enthusiasm Strong ability to multi-task First class administration skills Excellent attention to detail The ability to use internal systems and MSO Experience of using Sage 50 Great customer service skills A friendly, professional attitude This is a great opportunity for a flexible and hard-working individual to add value and showcase their abilities. Please get in touch if you would like to hear more .

Office Administrator High Wycombe office based We are recruiting on behalf of a well-established, specialist manufacturing and engineering business with a long track record of delivering high-quality, precision components to customers across sectors including automotive, aerospace, defence and advanced manufacturing. Due to continued growth, they are looking for a proactive and organised Office Administrator to support day-to-day operations and help keep the business running smoothly. This is a varied role offering responsibility, stability and the opportunity to develop within a supportive team environment. Permanent Monday to Friday 40hrs per week 7.30am-4pm £25k - £30k per annum Duties of the Office Administrator: Preparing timesheet data for payroll. Answering phones and assessing customer requirements. Liasing with them to clarify specifications, timelines and expectations. Organising contract renewals. Prepare accurate cost estimates for the manufacture, repair and modification of precision engineered parts and assemblies. Invoicing. Produce clear, commercially competitive quotations that maintain profitability. Stock management. Purchasing office supplies. Work closely with engineering, design and production teams to validate scope and costing assumptions. Identify opportunities to improve efficiency and reduce costs through smarter processes or methods. Source and compare supplier pricing for materials, subcontract work and specialist services. Build strong working relationships with customers and suppliers to support smooth project delivery. Maintain organised records of estimates, quotations and project history. General admin tasks. Requirements for the Office Administrator: Admin experience Confident using standard office systems, equipment and software Clear and professional communication skills with a strong customer-focused approach Highly organised with the ability to prioritise workload and manage multiple tasks efficiently Able to work independently while also contributing positively within a small team Confident using Microsoft Office applications including Outlook, Word and Excel What s on offer: Company pension Private medical insurance Free parking at the workplace Friendly, supportive team culture

Service Administration Coordinator Permanent Remote odd occasion travel to Basingstoke office Monday to Friday 8am-4pm £28k - £32k We are seeking an organised, commercially minded Service Administration Coordinator to support a growing team of field service engineers within a family-run business , specialising in upholstery and soft furnishings repair and restoration . This is a key operational role, responsible for managing customer bookings, coordinating engineer schedules, and ensuring each job is planned and delivered efficiently. You will act as the main point of contact between customers, technicians, and internal teams As a Service Administration Coordinator you will: Schedule and book customer in-home appointments, allocating jobs to engineers based on location, skillset, and availability. Maintain engineer diaries, route plans, and daily schedules to maximise productivity, including managing reschedules, cancellations, and urgent changes. Confirm appointments via phone/email/SMS and ensure customers have clear expectations. Serve as the main administrative point of contact for field engineers, issuing daily job sheets and ensuring all job/site details are provided. Monitor job progress and completion, chasing outstanding reports, photos, and paperwork, and escalating delays, customer concerns, or technical issues to operations management. Handle inbound customer queries relating to bookings, delays, job updates, and aftercare, recording feedback, complaints, and repeat visits professionally. Keep service records accurate within the CRM/job management system, maintaining up-to-date job records, engineer notes, and customer data. Prepare required service documentation (confirmations, completion records, invoices, warranty paperwork) and support operational reporting (jobs completed, outstanding work, cancellations, engineer utilisation). Support onboarding administration for new engineers, including system access, processes, and documentation. Preferred Skills of the Service Administration Coordinator: Essential Proven experience in an administrative or coordination role across field service, repairs, logistics, or trade services (e.g., property maintenance, appliances/white goods, furniture). Demonstrated ability to schedule and coordinate mobile engineers or technicians. Strong customer service experience, confident handling phone-based enquiries. Competent using CRM systems and scheduling software, alongside Microsoft Office and/or Google Workspace. Highly organised, with strong attention to detail. Calm under pressure with the ability to manage changing schedules. Commercially aware, with a clear understanding of the cost impact of downtime, missed appointments, and inefficient routing. Clear communicator. Happy with remote. Practical, solutions-focused mindset. Experience in the furniture industry, upholstery, or repair services. Familiarity with route planning or job management systems (e.g., ServiceM8, Simpro, Jobber, etc.). Basic understanding of furniture repair processes and terminology. Personal Attributes: Results-oriented mindset Commitment to quality and high standards Sets and upholds high performance expectations