Resource Recruitment

Parts Advisor Job Location: Ferndown Industrial Estate, Dorset Job Type: Permanent Salary: £31,000 - £35,000 per annum Hours: 42.5 hours per week, Monday Friday 8am 5pm (no weekends) Benefits: 22 days holiday + bank holidays, supportive team environment, excellent training A specialised commercial vehicle dealer is recruiting for a Parts Advisor based on the Ferndown Industrial Estate. This well-known, family run company with a great reputation takes pride in supply an excellent service to their customers. Their customer s vehicles are a vital tool to their business or everyday life and the main aim is to keep their vehicle on the road. They pride themselves on pulling out all the stops to ensure their customer s vehicles are back on the road as soon as possible, whether it s following a service or a breakdown. Working in the parts department, you will be responsible for dealing with parts enquires face to face, over the phone and via email. Whether that s organising parts for Vehicle technicians in the workshop or helping a customer at the counter. Reporting to the Parts Manager, your duties as the Parts Advisor will include; Providing excellent customer service to trade and the general public Responding to parts enquiries regarding lead times, pricing and availability Ordering in parts for customers and vehicle technicians Booking parts to jobs and issuing parts to the technicians Managing parts deliveries and putting them away in stores Assisting with the day to day running of stores Communicate with service and sales teams, issuing updates on parts needed / lead times Updating the inhouse system with parts status and progress Requirements needed for the role: Previous experience within a parts / workshop controller role OR an interest in the automotive industry Excellent customer service skills Enthusiasm and willing to learn in a busy environment Excellent communication skills Ability to work in a fast-paced environment For more information on the Parts Advisor role, please call our recruitment team directly on (phone number removed) or by emailing your CV.

Customer Relations Executive Job Location: Poole, Dorset Job Type: Permanent Salary: £28,000 - £30,000 Depending on experience Hours 37.5 hours per week, Monday Friday 8am 4:30pm Benefits: An excellent starting salary A friendly, fun working environment Free parking 23 days holiday per year, plus bank holidays Company pension scheme Death in service benefit 24/7 healthcare scheme Cycle to work scheme A supportive and welcoming team within a modern office environment The opportunity to hone in on your skills with the company s support to make this role your own A leading manufacturing company for the leisure industry who have been established over 20 years are recruiting for a Customer Relations Executive to join their friendly team on a permanent basis at their; dynamic, busy and hardworking office based in Poole. In this important role you will be tasked with ensuring the customer journey is delivered at the highest standards whilst working closely with internal and external departments to ensure customer enquiries & warranty claims are dealt with in a timely manner. This is a really exciting opportunity to work for a well-established and friendly company where you will be as the Customer Relations Executive : Providing first class customer service Dealing with customer queries via phone, email, social media, post etc Responding to enquiries regarding aftersales, warranty claims and product issues, ensuring any discrepancies are resolved and the customer is happy Processing through orders for replacement parts, tracking dispatch, delivery and fitting of parts in a timely manner Completing required paperwork to ensure traceability of warranty claims Investigating warranty claims to see if a manufacturing default or installation error Liaising with manufacturers and installations team to arrange invoicing / credit for any products replaced under manufacturing guarantees We would like our successful candidate to possess: Previous experience in a role providing excellent customer service A personable and customer focused approach where nothing is too much trouble The ability to see from a customer s point of view to enable quick resolutions The ability to develop and maintain strong internal and external relationships Ability to manage your own time effectively to achieve results Be competent working with Microsoft Packages This is a really nice place to work and if you are an experienced Customer Relations Executive who wants to work for a passionate company then please contact our Recruitment Team on (phone number removed) or by emailing your CV.

HGV Technician Job Location: Ferndown, Dorset Job Type: Permanent Salary: £11.85 - £21.10 per hour / £26,190.45 - £46,632.30 per annum, depending on level of experience Hours: 42.5 hours per week, Monday Friday, 8am 5pm We are currently recruiting for a HGV Technician for a busy & well-established family run business. Key duties as the HGV Technician / HGV Mechanic: Repair vehicles (mainly HGV but there would also be light vehicles to work on too) and make routine maintenance checks to ensure that the vehicle is running as it should be. Perform diagnostic work on vehicles to resolve issues using relevant diagnostic equipment. Ensure vehicle servicing activities are completed in a safe and high-quality manner in line with both internal and manufacturer requirements. Good technical knowledge of a wide range of vehicles and a high level of attention to detail. Possess the ability to work well with customers, maintaining a patient and friendly attitude. Requirements needed for the role: Minimum of 3 years of Vehicle Technician experience since being qualified Qualified to City and Guilds / NVQ Level 3 Effective diagnostic skills A strong interest in motor vehicles A class 1 or 2 licence would be an advantage but not essential A solid interest and/or experience in vehicle diagnostics and electric/hybrid vehicles would be advantageous as we potentially see this role progressing within the field. For more information on the HGV Technician / HGV Mechanic positions, please call our recruitment team directly on (phone number removed) or by emailing your CV.

Sales Administrator Job Location: Poole, Dorset (Near Tower Park) Job Type: Permanent Salary: £26,000 per annum + Quarterly bonus Hours: 37.5 hours per week , Monday Friday 8.30am 5pm We are looking for a Sales Administrator to join a well-established company in Poole. This is a busy, varied role which will involve understanding customers order requirements and ensuring that they are dispatched and received on time. You will need excellent communication skills as you will be liaising across different departments within the business to ensure order fulfilment is running smoothy. Within this role as the Sales Administrator you will be: Providing an excellent service and responding to customer enquiries Taking the time to build rapport with your customers and understand their requirements Putting quotations together and checking them with the customer Accurately processing customer orders and communicating any delays Logging all information on the database Applicant requirements: Previous experience in a sales administration / sales support role Ability to build rapport and relationships with customers Good use of computers Good level of administrations skills High level of accuracy is essential A team player who can work effectively and efficiently to achieve the very best results For more information about the Sales Administrator opportunity, please contact our recruitment team on (phone number removed) or by emailing your CV.

Customer Service Advisor Job Location: Poole, Dorset (nr Fleetsbridge) Job Type: Permanent Salary: £27,000 per annum Hours: 39 hours per week, Monday Thursday 8am 5pm & Friday 8am 4pm Benefits: Up to 31 days holiday to start including bank holidays, increasing to 36 days with service and the option to buy up to 4 days additional holiday every year Free car parking Various discounts available for shopping / cinema / gyms etc. Fun, modern and friendly working environment Excellent training Regular company team building events An excellent opportunity has arisen to join a leading decorative homeware manufacturer to work within their Customer Service Team as a Customer Service Advisor You will be the first point of contact for all enquiries regarding stock, lead times, pricing and orders and the company is looking for the team to provide and excellent customer experience. Some of your duties will includeas the Customer Service Advisor: Providing a helpful and cheerful customer experience via telephone and email Promptly answering customer enquiries regarding stock, order progress, pricing etc. Accurately processing customer orders Talking to other departments to make sure customer orders are completed and dispatched on time Keeping customers up to date with their orders Administrative duties such as filing, updating spreadsheets, keeping the office tidy etc The successful applicant will: Have previous experience within a Customer Service position Be PC literate with experience of using Microsoft packages including word & excel A cheerful personality with a willingness to help customers with all their enquiries For more information about the Customer Service Advisor opportunity please contact our Recruitment Team on (phone number removed) or send your CV.