Plum Personnel

Bookkeeper Location: Digbeth, Birmingham Salary: £30,000 - £35,000 per annum (Dependent on experience) Hours of work: (Apply online only) hours Monday to Thursday and (Apply online only) hours on Fridays (45-minutes for lunch) Parking available (Paid by the company) If you're an experienced Bookkeeper and professional 'all round' Office Administrator with Sage 50 accounting and payroll experience, now seeking a varied and responsible role supporting a small, established and successful company this role could be for you. Due to the imminent retirement of the current Bookkeeper/Office Administrator, we are seeking someone to step into the role who will receive a comprehensive period of handover and training. You'll be a self-starter, able to use your own initiative and be happy to work in a stand-alone role. You will have recent and relevant experience of using Sage 50 (or similar) business accounting package and your duties will revolve around supporting the 2 Directors and a small team of employees. The offices will be relocating to Redditch within the next two years, so hopefully you will want to move with them On a day-to-day basis you will be undertaking a range of responsibilities which will include o Accounting duties using Sage 50 o Updating the purchase and sales ledger, reconciliations and credit control o Reception (including welcoming visitors) and telephone duties o Ordering and maintenance of stationery supplies o Producing reports o Filing o Assisting visitors o Payroll for the team of 10 using Sage 50 with the support of the Accountant. As a proficient user of Microsoft Office you will be producing and updating documents, Excel files and keeping the diary, contacts and emails all up to date. Your role will be focussed on ensuring the smooth and efficient running of the systems and procedures that support the Directors so they can confidently rely on you to get things done. You will be able to work without supervision, be self-motivated to ensure the office is run smoothly and efficiently. Your CV will clearly demonstrate the experience and aptitude and you will consider yourself highly organized and will have a structured yet flexible approach. If you have the skills and experience required and are interested to find out more - please get in touch. Your application will be carefully consider in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited. You will be contacted by Plum Personnel within 48-hours of your job application if you are selected. If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion. We cannot retain your details in line with GDPR so do please respond to future job roles of interest.

Administrator Meriden Salary: £27,000 - £30,000 Hours Monday-Friday 9am-5pm (Office based) We are looking for an experienced Administrator to join a friendly team working within Financial Services. You ll play a key role in a busy, collaborative team, handling everything from client communications to processing new business. You will be involved in: Support with day-to-day admin Manage diaries and coordinate meetings Prepare client review packs and follow-up actions Liaise with clients and providers Process new business Draft suitability letters and maintain accurate records You will have: 3+ years in experience in administration (ideally from Financial Services) Highly organised with great attention to detail Confident communicator with a proactive mindset Comfortable using Microsoft Office They company are offering a competitive salary, pension + BUPA healthcare (after probation) Free parking and Study support & career development opportunities Full training will be given within this role, if you feel this is the position for you please do not hesitate to apply The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment. Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited. You will be contacted by Plum Personnel within 48-hours of your job application if you are selected. If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion. If you have previously Registered with us and are interested in the role, please do not hesitate to contact us directly.

Customer Service Specialist Birmingham central (hybrid after probation) C £30,000 Negitiable, Dep on Exp + 10% Bonus + fantastic Benefits package (see below) Working Hours: 8:00 4:30/ 9:00-5:30 (either or/or a mix of the two) Are you passionate about delivering world-class customer service while navigating the fast-paced world of international logistics? We re looking for an experienced Customer Service professional who can provide exceptional support to our valued Clients. We are seeking someone who is passionate about service and will always put the Customer first. Someone who understands the logistics of getting products out to the market and the problems that can be incurred. Working in this role, you will be: Managing relationships both internal and external stakeholders, ensuring a world class standard of Customer Service. Handling international orders and co-ordinating shipments together with the team in Holland. Being responsible for the order management, including placing orders and providing accurate pricing and quotes. Working closely with the external Sales team, international factories and supply chain contacts. We are seeking outstanding candidates who can demonstrate: Proven experience in Customer Service on a global basis, with exceptional communication skills both verbally and written Someone who enjoys working in a fast paced environment, with a confident telephone manner, who enjoys building relationships both internally and with Clients. A good understanding of international shipping and import/export regulations would be helpful, but not essential. Fabulous organisational skills and someone who is detail-focused and able to juggle multiple international shipments and timelines. It s a fabulous company and you will be rewarded with an excellent Benefits package including: 10% bonus potential, defined contribution pension plan employer contribution 6%, 25 days holiday increasing to 27 after 5 years service, Holiday purchase plan employees can buy up to an extra 5 days holiday after 12 months service. Health Cash Plan standard benefits covered by the company but also opportunity to upgrade benefits at employee cost. Death in service benefit x4 annual salary. There is potential for hybrid working after initial training period of minimum of 3 months. If you feel you have the relevant skills and experience and want to work for a well respected global market leader, please get in touch ASAP. The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment. Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited. You will be contacted by Plum Personnel within 48-hours of your job application if you are selected. If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion. If you have previously Registered with us and are interested in the role, please do not hesitate to contact us directly.

Executive Assistant Location: Coventry (Office based initially parking available) Salary around £55,000 + excellent benefits + 25 days holiday + 3 days Xmas Hours of work 08.30 4.45 (37.5 hours) Our client is a well-established and very successful global organisation. We have a fabulous opportunity for commercially minded, proactive and driven individual to support the CEO and Operations Board Directors. This will involve carrying out a broad range of EA duties including event management. You will be making a valuable contribution towards undertaking business-wide projects in order to drive the business forward. The role will entail: • Providing EA support to the CEO and the Operations Board Directors, overseeing correspondence, emails, diaries and co-ordinating meeting requests • Organising, planning and executing regular Board meetings and quarterly away days, including the reporting and taking minutes, as well as following up on actions. • Preparation and organisation of extensive travel and accommodation, both in the UK and internationally. Preparing Presentations for the CEO to support communications throughout the Company. Organising large companywide events for up to 600 people, from all locations. You will also be the go to person for when things go wrong in the office and organising maintenance etc. We are seeking someone who: Has held a similar role, supporting a senior management team. Someone who sees the bigger picture and will engage and familiarise themselves people across the business to identify areas for improvement and make recommendations to the Operations Board You will have excellent organisational skills, great attention to detail as well as lots of initiative and the ability to multi-task and prioritise. Strong Microsoft skills, including excellent Power Point skills. There will also be occasional travel involved. It is an intrinsic role within the business and needs someone who is both proactive and perceptive, with exceptional people skills and a good sense of humour. The ideal candidate will be educated to Degree level and be a driven, confident individual who has previous experience in all of the above, supporting at Director level and of course, first class communication skills. You will be comfortable working with people at all levels and from all offices If you feel you have the skills and attributes to be successful in this varied and interesting role, please get in touch as soon as possible. Plum Personnel is a recruitment consultancy providing recruitment and employment services for job seekers and employers in Solihull, Birmingham, Coventry and Warwickshire. We are totally committed to the principles of equality and diversity in recruitment and employment and our recruitment process is always based on your relevant skills, potential and achievements for the job advertised. Your application will be carefully considered in line with the skills, experience and knowledge required for this role and other similar jobs that may be of interest. We will contact you within 48-hours of your job application if you are selected. If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion. We cannot retain your details in line with GDPR so do please respond to future roles of interest. If you have previously registered with Plum Personnel for permanent or temporary recruitment and employment opportunities and are interested in this job role do please contact us directly

REVENUE OPERATIONS MANAGER SALARY CIRCA £40K + CAR ALLOWANCE WEST BROMWICH Our ambitious and results-driven client is looking for a Revenue Operations Manager to work within the Finance & Operations Team. You will be responsible for all aspects of contract management, billing, and service revenue. Ensure accurate and timely billing processes, contract compliance, and resolution of commercial and revenue queries. Maintain efficient operations and develop collaborative relationships across sales, service, and finance teams. Function as first point of contact for escalations related to billing, contracts, and revenue queries. Drive continuous improvement, automation, and operational excellence. You will be forward thinking, curious and able to influence at a management level, have experience in managing and supporting with change management. This is an exciting time in the company's development as they look to further grow and advance their customer solutions offering. Not only will the role see you as a member of their mid management Group, but you will also become a vital part of the wider team, supporting the execution of their strategy within the UK. SCOPE OF THE ROLE: Deliver operational strategies and processes aligned with business goals. Manage contract lifecycle, billing accuracy, and revenue query resolution. Oversee data integrity in ServiceNow / ESOD and related systems. Empower and develop team members through coaching and performance management. Continuous review and improvement of processes, leveraging automation and analytics (e.g., Power BI). Delegation of work amongst team members for increased efficiency Delivering operational strategies and processes in line with the business goals and targets. Day to day responsibility for management of the Revenue Team. Empower team to deliver high performance through regular one to ones. Continuous review and improvement of all processes High level data analysis (Power BI) Setting behaviours within your team in line with company values KEY ACCOUNTABILITIES Commercial Manage contract setup, amendments, and compliance. Oversee billing processes: meterage, AP billing, third-party invoicing, and cancellations. Own forecasting for billing and revenue streams. Monitor and report on performance metrics and variances. Delivery of accurate and timely billing for the Service databases. Monitor the T&M Billing, install tasks, ESOD loads, cancellations. Manage and maintain PAFM database alongside ECC team (Service) Reporting on ECC reconnections monthly and submitting to the Head of Credit & Operations Monitoring of Revenue teams' daily tasks via ServiceNow dashboards Implement and manage action plans for individual teams upskilling. Field queries related to Revenue: Asset lists, contract information, and general enquiries. Relationships Effective relationships with senior managers, and colleagues across multiple functions Manage revenue team in line with company values. Develop effective relationships with customers. Work with finance to help understand and communicate the key drivers of performance. Customers Ensure lofty standards of customer care in billing and contract queries. Function as escalation point for complaints and queries, resolving professionally. Sole customer liaison contact ensures all escalated complaints are dealt with professionally and in line with company values and responsibilities. Performance Contribution Management Manage revenue team to deliver a high-performance environment. Foster a high-performance culture within the team. Communication Communicate effectively across all levels and provide initiative-taking reporting. that encourage collaboration and team working to deliver innovation. Providing initiative-taking reporting and improvements through constant review of processes PERSONAL ATTRIBUTES Ability to motivate and manage teams to monthly deadlines and forecast results. Confident communicator with strong customer relationship and stakeholder management experience and a natural ability to inspire and influence others. Advanced skills in Microsoft Excel and forecasting Strong analytical skills Enjoys problem solving and analysing data strong diligence and analytical skills. Proven experience and understanding of managing a team, forecasting and database administration. Enthusiastic and flexible approach Collaborator - to be able to work collaboratively and use own initiative. Excellent planning, time management, and organisational skills - able to prioritise workload and work effectively under pressure. Takes responsibility / ownership to achieve positive outcomes. Prominent level of personal resilience and flexibility to manage change and ambiguity. History of innovating / problem solving within levels of responsibility. Able to build constructive and influential relationships with stakeholders at all levels. Communicates clearly and effectively both in writing and verbally. Please note if you have not been contacted by Plum Personnel within seven days then unfortunately on this occasion you have been unsuccessful. Due to the high level of applications we are receiving at this time, we are unfortunately unable to give individual feedback. Plum Personnel is acting as an employment agency in relation to this vacancy. Plum Personnel is an equal opportunities employer.

ACCOUNTS ADMINISTRATOR Location: Birmingham B12 Salary: £30,000 - £35,000 per annum (Dependent on experience) Hours of work: (Apply online only) hours Monday to Thursday and (Apply online only) hours on Fridays (45-minutes for lunch) Parking available (Paid by the company) If you're a truly experienced, professional 'all round' Office Administrator with Sage 50 accounting and payroll experience, now seeking a varied and responsible role supporting a small, established and successful company this role could be for you. Due to the imminent retirement of the current Accounts/Office Administrator we are seeking someone to step into the role who will receive a comprehensive period of handover and training. You'll be a self-starter, able to use your own initiative and be happy to work in a stand-alone role. You will have recent and relevant experience of using Sage 50 (or similar) business accounting package and your duties will revolve around supporting the 2 Directors and a small team of employees. The offices will be relocating to Redditch within the next two years, so hopefully you will want to move with them On a day-to-day basis you will be undertaking a range of responsibilities which will include o Basic accounting duties using Sage 50 o Updating the purchase and sales ledger, reconciliations and (very basic) credit control o Reception (including welcoming visitors) and telephone duties o Ordering and maintenance of stationery supplies o Producing reports o Filing o Assisting visitors o Payroll for the team of 10 using Sage 50 with the support of the Accountant. As a proficient user of Microsoft Office you will be producing and updating documents, Excel files and keeping the diary, contacts and emails all up to date. Your role will be focussed on ensuring the smooth and efficient running of the systems and procedures that support the Directors so they can confidently rely on you to get things done. You will be able to work without supervision, be self-motivated to ensure the office is run smoothly and efficiently. Your CV will clearly demonstrate the experience and aptitude and you will consider yourself highly organized and will have a structured yet flexible approach. If you have the skills and experience required and are interested to find out more - please get in touch. Your application will be carefully consider in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited. You will be contacted by Plum Personnel within 48-hours of your job application if you are selected. If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion. We cannot retain your details in line with GDPR so do please respond to future job roles of interest.