Gotpeople

Our client, a leading bodyshop, is seeking a Customer Service Advisor with proven experience working within a bodyshop environment. Role Overview: As a Bodyshop Customer Service Advisor, you will: Maximise customer awareness of all available company services Ensure the highest level of customer care and satisfaction at all times Maintain excellent standards of departmental administration Organise daily collection and delivery operations Key Performance Measures: Sales versus objectives Customer Satisfaction Indicator Bodyshop Key Performance Indicators (KPIs) Employee appraisals Key Responsibilities: Maximise Customer Awareness of Bodyshop and Retailer Services Promote all products and services available to customers Proactively engage with customers, assisting with enquiries regarding vehicle repairs, parts, and vehicle sales Deliver Exceptional Customer Care and Satisfaction Maintain a welcoming presence at the reception desk, promptly addressing customer queries in person or by telephone Explain technical information clearly and without excessive jargon, or refer customers to the appropriate team member Handle dissatisfied customers calmly and professionally, escalating complaints to the Bodyshop Manager as necessary Maintain High Standards of Departmental Administration Initiate new claims using the management system and maintain accurate customer records and follow-up procedures Manage customer contact and bookings in line with company and insurance policies Administer courtesy car allocation, ensuring all documentation is completed accurately and copies of driving licences are obtained where applicable Keep computerised customer records up to date, including detailed notes after every communication or event Manage communications with customers and insurers as required Support the Bodyshop Manager with administrative tasks as needed Ensure compliance with all health and safety, environmental, and company policies Receive and register payments, following company procedures for verification, handling, and depositing of funds Prepare and present invoices promptly after work completion, verifying that all work has been completed and charged correctly, and obtain payment in accordance with company policy Ensure all job pack documentation, including wheel alignment and final inspection paperwork, is scanned and filed appropriately Organise Daily Collection and Delivery Operations Maintain effective communication with parts and workshop teams, attending daily production meetings Notify customers promptly when their vehicles are ready and arrange convenient collection or delivery times Ensure sufficient resources are available to meet collection and delivery requirements at all times Monitor loan car requirements in coordination with workshop control Salary and Benefits: Starting salary is £30,000, progressing to £32,000 upon successful completion of the probationary period. Annual reviews will follow thereafter. The role also includes an excellent benefits package.

Office Assistant Gotpeople are working with an extremely busy family run business and are seeking a reliable and enthusiastic Office Assistant to support their Horticultural day-to-day operations. This role is ideal for someone who enjoys a varied workload, is keen to learn, and would like to develop their skills within a growing horticultural business. Full training will be provided. Key Responsibilities Answering incoming telephone calls and directing enquiries Supporting the sales team with daily administrative tasks Accurately entering supplier invoices into Xero General office administration duties Responding to customer queries by phone and email Booking in deliveries Matching supplier invoices with delivery notes Assisting outdoors on the site during peak periods when required Hours of Work Seasonal hours apply due to the demands of the industry: Spring & Summer: 7:30am 5:00pm Autumn & Winter: 8:00am 4:00pm Earlier finishes on Fridays when workload allows Some weekend work may be required during busy months, therefore flexibility is essential Location Based in Bovingdon, Hertfordshire Due to location, own transport is required - NOT ACCESSIBLE BY PUBLIC TRANSPORT The Ideal Candidate Will Have a good telephone manner and strong communication skills Be willing to learn and take instruction Be computer literate, with experience using Office 365 , including Excel Have good timekeeping and organisational skills Be able to work independently and as part of a team Be flexible and willing to assist outdoors when required What We Offer Starting pay of £12.80 per hour Initial 3 6 month temporary work placement with the potential to change to permanent employment for the right candidate Full training and ongoing support A friendly, small-to-medium sized family-run business environment Progression opportunities available for the right individual

Day or Night HGV Class 1 Driver Got People is recruiting a HGV Class 1 Driver to work for our client based in Hatfield . A perfect role for HGV1 drivers who want consistent work with a prestigious company. Requirements of an HGV1 Driver Minimum 18 months HGV Class 1 driving (Cat C+E) recent experience in UK Be able to complete 2-3 store deliveries with loading and unloading cages. Have a valid CPC and digi tacho No more than 6 points (No DR or IN) Must have the correct PPE - HI Vis and Safety Boots Details: Salary: £20 per hour O/T after 8.75 hours £32.00 Minimum 8 hours per day / night guaranteed. Location: Hatfield Duration: Temporary on going If you are interested in the role, please don't hesitate to apply .

Opportunity Alert: Pallet Operative - Hoddesdon (Temp to Perm) Are you a hardworking individual looking for a stable, full-time position with great earning potential? We're seeking enthusiastic Production Operatives to join our team in Hoddesdon, specialising in pallet maintenance and repair. This is a fantastic temp-to-perm opportunity to grow with a company that values its employees! Why You Should Apply: Full Training Provided: No experience? No problem! They offer comprehensive training and a thorough induction to ensure you succeed. Competitive Pay: Earn a solid £12.61 per hour, plus a £0.69 shift allowance. Plus, take advantage of overtime at £18.92 per hour after 42.5 hours! Career Growth: This temp-to-perm role offers a clear path to long-term employment. Convenient Schedule: Enjoy a Monday to Friday schedule with rotating shifts (06:00 - 15:00 / 15:00 - 00:00), offering variety and flexibility. Weekend and overtime opportunities are also available to boost your earnings! Team Environment: Be part of a supportive team where your hard work is recognised and appreciated. What You'll Do: Maintain and repair pallets to ensure they meet quality standards. Perform quality checks on pallets. Work in a fast-paced environment Requirements of a Pallet Repair Operative: Must live locally or have own transport with on-site parking. Must have safety shoes and a hi-vis jacket (other safety equipment provided). Ready to take the next step in your career the apply now or call (phone number removed) for more information

Class 1 Driver Our client have over 45 years industry experience, providing vehicle transport and related additional services to private and corporate sectors. Professional, yet personal, approach that reflects the needs and expectations of clients. Class 1 - Job description They require a class 1 driver to carry out deliveries of prestige motor cars across the UK and Europe using a fleet of enclosed car transporters. The ideal candidate should be willing to work nights out as well as away from home and have an eye for care and detail. Job Types: Full-time, Permanent - Training will be giving if you have never transporting cars HOWEVER you must have a valid Class 1 licence Benefits: Company pension On-site parking Schedule: Day shift Monday to Friday Weekends Experience: Driving a Goods Vehicle: 1 year (preferred) driving: 1 year (preferred)

Got People Recruitment are proud to be partnering with a rapidly growing company in their search for a Warehouse Supervisor to join their team. Ideally on a temp to perm contract to start with As Warehouse Supervisor, you will be responsible for overseeing the daily operations of the warehouse. This Nationwide courier specialising in the collection and delivery of Air Freight. Benefits/Hours of a Warehouse Supervisor Hours Mon Fri 8am till 6pm Pension Succession planning and development opportunities Free onsite parking Key Responsibilities: Lead and manage the warehouse team to meet daily operational targets Plan staffing and workload effectively to ensure smooth warehouse operations Oversee incoming deliveries and ensure quality standards are upheld Maintain the warehouse training matrix and ensure staff development Ensure all warehouse areas remain clean, organised, and compliant Attend meetings Drive lean principles and support continuous improvement initiatives Undertake hands-on warehouse tasks when required Required skills & experience Warehouse Supervisor: Counterbalance liecnece (Not essential training given) Knowledge of warehouse management system (Needs to be implemented) Proven leadership and people management experience Excellent communication skills both written and verbal Salary upto 35,000 for the right person (Temp to perm)

x2 Class 1 Driver HGV Class 1 Drivers required for a large client in Hemel Hempstead! Pay Rates (PAYE) AM - £23.55 Complete a maximum of 2 journeys and upto 6 store deliveries per shift (no loading/unloading) Sunday to Thursday Sign delivery logs Customer service Class1 for day drivers with starts between 5am and 6am each day (depending on deliveries) Runs are normally 10-11hrs a day Generally, its two trailers with 5-6 drops a day. Deliveries will be in London We are ideally looking for 2yrs C+E experience but will look at less On-going work in a supportive envionment If you are a HGV Class 1 Driver please contact Gavin Or email

Sous Chef Needed for our prestige client an extremely important part of the business is ensuring we have a well-trained and organised operations team that delivers great service to all our customers. Proven experience with Vegan & Healthy options Stock management including ordering stock from appointed suppliers and price-checking suppliers regularly Detailed food & allergies knowledge General kitchen click apply for full job details

Pay: £30,000.00 - £35,000.00 per year Hospitality Duty Manager My client are seeking a one-of-a-kind team leader with a passion for hospitality and the experience to take the team to new heights. Demonstrable experience in customer service & team training are essential and form the cornerstones of this role, along with the willingness and ability to deliver great service yourself. The Hospitality Duty Manager will oversee day-to-day operations, ensuring a seamless guest experience while leading a team of dedicated staff. As the face of the business during your shift, you will be responsible for managing guest relations, resolving operational challenges, and fostering a welcoming, efficient environment. This is an exciting opportunity for a passionate and experienced hospitality professional to join a dynamic team and make a lasting impact. Key Responsibilities: Guest Experience Management: Ensure all guests receive the highest standard of service and satisfaction during their stay, handling any concerns or complaints with professionalism and efficiency. Operational Excellence: Oversee the day-to-day operations of the hotel, restaurant, and other facilities, ensuring smooth service delivery and adherence to the hotel's operational standards. Staff Leadership & Development: Lead and motivate the team, ensuring each member is properly trained, equipped, and inspired to deliver exceptional service. Provide on-the-job coaching and support to promote a positive work environment. Health & Safety Compliance: Maintain a safe and secure environment for both guests and staff by ensuring compliance with all safety, cleanliness, and regulatory standards. Shift Coordination: Manage and prioritise the allocation of resources during each shift, ensuring efficient operations across all departments including front desk, housekeeping, and food & beverage. Guest Feedback & Continuous Improvement: Collect feedback from guests and staff, using this information to make improvements and elevate the overall guest experience. Problem Resolution: Address and resolve any operational issues that arise during your shift, including guest complaints, staffing issues, or operational delays, ensuring minimal disruption to the guest experience. Financial Awareness: Assist with managing departmental costs, including labour, supplies, and inventory, and ensuring resources are used efficiently to maximise profitability. Key Requirements: Experience: Minimum of 3 years in a hospitality management or supervisory role, ideally in a hotel or restaurant environment. Leadership: Proven ability to lead, motivate, and inspire a team, while demonstrating excellent communication and interpersonal skills. Guest-Focused: A strong passion for providing outstanding guest service and a track record of ensuring customer satisfaction. Problem Solver: Ability to think quickly and resolve issues effectively under pressure, ensuring a positive outcome for both guests and staff. Operational Knowledge: In-depth understanding of hospitality operations, including guest services, front desk, housekeeping, and food & beverage. Organisational Skills: Strong multitasking abilities, with a keen eye for detail and an ability to stay calm and composed in a busy, fast-paced environment. Flexibility: Ability to work varied shifts, including evenings, weekends, and holidays, in line with business needs. Tech-Savvy: Comfortable using zonal software and other digital tools to manage operations. What We Offer: Competitive salary upto 35k Opportunities for career growth and professional development A supportive and collaborative team environment The chance to work in a multi-functional event space Employee discounts on services A chance to be part of a team that's passionate about creating memorable experiences for our guests 48 hours a week contract Benefits: Company events Company pension Discounted or free food Employee discount Gym membership On-site parking

HGV Class 2 - Regular on going work Got People are recruiting for a HGV Class 2 Dustcart Driver to work for our client based in the Letchworth area. This will involve HGV Dustcart Driving & helping loaders when required. A perfect role for HGV Class 2 driver who wants consistent work. Requirements of a HGV Class 2 Minimum 18 months HGV driving (Cat C) recent experience. Dustcart Driving Experience Driving to planned collection locations. Be able to load if necessary Have Full UK Driving Licence, CPC and DIGI tachograph cards Weekend work available for catch-up rounds on bank holiday weeks No more than 6 points (No DR or IN) Being flexible and able to complete runs safely PAYE Pay Rates & Further details: Mon - Fri Standard - £16.16 p/h 40 hours per week Start time: 06:00 AM Location: Letchworth Duration: On going work If you are interested in the HGV Class 2 Dustcart Driver role, please don't hesitate to apply

Pay: £30,000.00 - £35,000.00 per year Hospitality Duty Manager My client are seeking a one-of-a-kind team leader with a passion for hospitality and the experience to take the team to new heights. Demonstrable experience in customer service & team training are essential and form the cornerstones of this role, along with the willingness and ability to deliver great service yourself. The Hospitality Duty Manager will oversee day-to-day operations, ensuring a seamless guest experience while leading a team of dedicated staff. As the face of the business during your shift, you will be responsible for managing guest relations, resolving operational challenges, and fostering a welcoming, efficient environment. This is an exciting opportunity for a passionate and experienced hospitality professional to join a dynamic team and make a lasting impact. Key Responsibilities: Guest Experience Management: Ensure all guests receive the highest standard of service and satisfaction during their stay, handling any concerns or complaints with professionalism and efficiency. Operational Excellence: Oversee the day-to-day operations of the hotel, restaurant, and other facilities, ensuring smooth service delivery and adherence to the hotel's operational standards. Staff Leadership & Development: Lead and motivate the team, ensuring each member is properly trained, equipped, and inspired to deliver exceptional service. Provide on-the-job coaching and support to promote a positive work environment. Health & Safety Compliance: Maintain a safe and secure environment for both guests and staff by ensuring compliance with all safety, cleanliness, and regulatory standards. Shift Coordination: Manage and prioritise the allocation of resources during each shift, ensuring efficient operations across all departments including front desk, housekeeping, and food & beverage. Guest Feedback & Continuous Improvement: Collect feedback from guests and staff, using this information to make improvements and elevate the overall guest experience. Problem Resolution: Address and resolve any operational issues that arise during your shift, including guest complaints, staffing issues, or operational delays, ensuring minimal disruption to the guest experience. Financial Awareness: Assist with managing departmental costs, including labour, supplies, and inventory, and ensuring resources are used efficiently to maximise profitability. Key Requirements: Experience: Minimum of 3 years in a hospitality management or supervisory role, ideally in a hotel or restaurant environment. Leadership: Proven ability to lead, motivate, and inspire a team, while demonstrating excellent communication and interpersonal skills. Guest-Focused: A strong passion for providing outstanding guest service and a track record of ensuring customer satisfaction. Problem Solver: Ability to think quickly and resolve issues effectively under pressure, ensuring a positive outcome for both guests and staff. Operational Knowledge: In-depth understanding of hospitality operations, including guest services, front desk, housekeeping, and food & beverage. Organisational Skills: Strong multitasking abilities, with a keen eye for detail and an ability to stay calm and composed in a busy, fast-paced environment. Flexibility: Ability to work varied shifts, including evenings, weekends, and holidays, in line with business needs. Tech-Savvy: Comfortable using zonal software and other digital tools to manage operations. What We Offer: Competitive salary upto 35k Opportunities for career growth and professional development A supportive and collaborative team environment The chance to work in a multi-functional event space Employee discounts on services A chance to be part of a team that s passionate about creating memorable experiences for our guests 48 hours a week contract Benefits: Company events Company pension Discounted or free food Employee discount Gym membership On-site parking

HGV / Class 1 Driver /Trunking We are recruiting for a HGV 1 Driver to work our client based in the Bicester area. This role will involve Trunking between depos with early morning or Night start times. We are looking for some weekday and weekend drivers Requirements of a HGV Class 1 Driver Minimum 12 months HGV driving (Cat C) recent experience. Have a valid cpc and digi tacho No more than 6 points (No DR or IN) Must have the correct PPE - HI Vis and Safety Boots Details: Salary: £18.00 Working hours:Nights and Early Morning start times Location: Bicester Duration: Ad hock, weekend on gong Complete All Deliveries Complete vehicle checks Being flexible and able to complete runs safely If you are interested in the role, please don't hesitate to apply