WALLACE COLLECTION
Head of Learning and Participation Role Summary The Head of Learning and Participation leads the strategic development of creative and inclusive learning programmes to enable participation and diversify audiences. This includes universal, targeted and revenue-generating programmes onsite, online and in the community. They play a key role in driving the Collection's commitment to accessibility and EDI; this includes and is not limited to implementing programmes for people who have additional needs, who are underrepresented in museum audiences or who may otherwise not have engaged with the Collection's mainstream learning programmes before. They also chair the Collection's EDI Working Group. The Head of Learning and Participation will have line management responsibilities for six Learning Producer/Coordinator staff roles and a small team of Learning Assistants. They also manage the Collection's relationship with a large pool of freelance practitioners and volunteers. As a member of the Heads of Department leadership team at the museum, the Head of Learning has input into strategic museum decisions, particularly in regard to audience engagement. A productive and open relationship with the Collection's other departments is vital. The Wallace Collection is embarking on a transformative Masterplan to future-proof Hertford House (Grade II listed) and deepen engagement with its exceptional collections, stories and visitor experience. Since the 2000 Centenary Project, visitor numbers have doubled, putting pressure on facilities and infrastructure. At the heart of the Masterplan is how The Wallace Collection can best meet the needs and expectations of both the current and future visitors and learning programme participants to achieve the Collection's strategic priority to broaden and deepen visitor engagement. A major bid to the National Lottery Heritage Fund is being developed and this position will play a critical role in supporting the development of the application and creation of the activity plan to shape the Collection's future learning and engagement activities. This role reports to the Director of Collections and Research. Role Description General To lead and inspire Learning Department staff to achieve their objectives and ensure the Collection meets its wider strategic goals and audience development targets. To create and implement the Collection's strategy for learning engagement onsite, online and in the community, enabling the widest participation and diversifying the Collection's audience, consistent with the values of the EDI Working Group chaired by the postholder. Be directly responsible for the successful programming and delivery of the Collection's public events for adults, including free and revenue-based programming onsite and online. Be directly responsible for the delivery of targeted programmes and projects that help fulfil the Collection's commitment to EDI; this includes and is not limited to implementing programmes for adults who are underrepresented in museum audiences or who may otherwise not have engaged with the Collection's mainstream learning programmes before. Contribute to exhibition development in terms of accessibility and maximise opportunities provided by the Collection's exhibitions to enrich the Department's programming and maximise revenue-based activities. Ensure the Collection builds strong informal learning networks and partnerships to develop and enhance programme content, and to build participation in the public programme. Ensure learning staff work collaboratively with other departments to ensure the successful delivery of cross-departmental projects and wider organisational aims. Undertake the role of Safeguarding Lead for the Collection, helping to ensure that the safety of children and adults at risk is paramount. Ensure the Department's proactive compliance with the Collection's policies, including carrying out risk assessments and producing Method Statements. Profile, set and effectively manage the Department's expenditure and income budgets, devolving responsibility for expenditure and budget tracking where feasible. Support the Development Department in making funding applications to underpin the Department's work, managing the delivery of KPIs and ensuring funder reporting is completed as required. Support the development of the application to the National Lottery Heritage Fund (and other funding bids) for the Masterplan including the future activity plan incorporating activities at Hertford House, regionally and online. Undertake other duties as reasonably directed by the Collection; be flexible with availability outside normal working hours. Person Specification Essential Substantial experience of devising, leading and managing learning and engagement programmes in the cultural sector, preferably in a public museum or art collection. Experience of leading and delivering effective cultural learning strategies in support of audience development goals, with demonstrable knowledge of relevant learning pedagogy and best practice. Extensive experience of programming and overseeing the delivery of free and revenue-generating learning programmes for adults, both online and in person. Experience of working effectively with subject specialists and freelance educators, artists and writers to produce creative and ambitious learning programmes. Experience of managing a range of professional staff, fostering a positive and inclusive work environment. Have excellent written and verbal communication skills; have the ability to communicate clearly and effectively through direct delivery of learning content. Possess strong time management skills with an ability to plan effectively and manage competing priorities successfully. Hold a broad network of contacts outside of the organisation to draw upon for programming and partnerships. Experience of setting budgets and managing and reporting on financial operations. Desirable A degree in Art History, Fine Art or a field related to the Wallace Collection is desirable but not essential; equivalent work experience is relevant. Experience working on a successful bid to the National Lottery Heritage Fund (and other funders) for a major project is desirable but not essential. How to Apply Please complete the Application Form, and the Equal Opportunities Monitoring Form, following the links provided on our website. Please note the equal opportunities form is used for monitoring purposes only and does not form part of the selection process. Both forms should be emailed by midnight 14/12/2025 . Please note late applications or applications via a CV will not be considered. Interviews for the role will take place on, 06/01/2026 . Candidates who have been shortlisted for interview will be contacted after the closing date. Due to the large number of applications we receive, it will not be possible to contact or give feedback to candidates who have not been shortlisted for interview. Start date: As soon as possible Appointment to the role is subject to a satisfactory Basic Disclosure check. The Wallace Collection is an equal opportunities employer and welcomes applications from all sections of the community.
Head of Learning and Participation Role Summary The Head of Learning and Participation leads the strategic development of creative and inclusive learning programmes to enable participation and diversify audiences. This includes universal, targeted and revenue-generating programmes onsite, online and in the community. They play a key role in driving the Collection's commitment to accessibility and EDI; this includes and is not limited to implementing programmes for people who have additional needs, who are underrepresented in museum audiences or who may otherwise not have engaged with the Collection's mainstream learning programmes before. They also chair the Collection's EDI Working Group. The Head of Learning and Participation will have line management responsibilities for six Learning Producer/Coordinator staff roles and a small team of Learning Assistants. They also manage the Collection's relationship with a large pool of freelance practitioners and volunteers. As a member of the Heads of Department leadership team at the museum, the Head of Learning has input into strategic museum decisions, particularly in regard to audience engagement. A productive and open relationship with the Collection's other departments is vital. The Wallace Collection is embarking on a transformative Masterplan to future-proof Hertford House (Grade II listed) and deepen engagement with its exceptional collections, stories and visitor experience. Since the 2000 Centenary Project, visitor numbers have doubled, putting pressure on facilities and infrastructure. At the heart of the Masterplan is how The Wallace Collection can best meet the needs and expectations of both the current and future visitors and learning programme participants to achieve the Collection's strategic priority to broaden and deepen visitor engagement. A major bid to the National Lottery Heritage Fund is being developed and this position will play a critical role in supporting the development of the application and creation of the activity plan to shape the Collection's future learning and engagement activities. This role reports to the Director of Collections and Research. Role Description General To lead and inspire Learning Department staff to achieve their objectives and ensure the Collection meets its wider strategic goals and audience development targets. To create and implement the Collection's strategy for learning engagement onsite, online and in the community, enabling the widest participation and diversifying the Collection's audience, consistent with the values of the EDI Working Group chaired by the postholder. Be directly responsible for the successful programming and delivery of the Collection's public events for adults, including free and revenue-based programming onsite and online. Be directly responsible for the delivery of targeted programmes and projects that help fulfil the Collection's commitment to EDI; this includes and is not limited to implementing programmes for adults who are underrepresented in museum audiences or who may otherwise not have engaged with the Collection's mainstream learning programmes before. Contribute to exhibition development in terms of accessibility and maximise opportunities provided by the Collection's exhibitions to enrich the Department's programming and maximise revenue-based activities. Ensure the Collection builds strong informal learning networks and partnerships to develop and enhance programme content, and to build participation in the public programme. Ensure learning staff work collaboratively with other departments to ensure the successful delivery of cross-departmental projects and wider organisational aims. Undertake the role of Safeguarding Lead for the Collection, helping to ensure that the safety of children and adults at risk is paramount. Ensure the Department's proactive compliance with the Collection's policies, including carrying out risk assessments and producing Method Statements. Profile, set and effectively manage the Department's expenditure and income budgets, devolving responsibility for expenditure and budget tracking where feasible. Support the Development Department in making funding applications to underpin the Department's work, managing the delivery of KPIs and ensuring funder reporting is completed as required. Support the development of the application to the National Lottery Heritage Fund (and other funding bids) for the Masterplan including the future activity plan incorporating activities at Hertford House, regionally and online. Undertake other duties as reasonably directed by the Collection; be flexible with availability outside normal working hours. Person Specification Essential Substantial experience of devising, leading and managing learning and engagement programmes in the cultural sector, preferably in a public museum or art collection. Experience of leading and delivering effective cultural learning strategies in support of audience development goals, with demonstrable knowledge of relevant learning pedagogy and best practice. Extensive experience of programming and overseeing the delivery of free and revenue-generating learning programmes for adults, both online and in person. Experience of working effectively with subject specialists and freelance educators, artists and writers to produce creative and ambitious learning programmes. Experience of managing a range of professional staff, fostering a positive and inclusive work environment. Have excellent written and verbal communication skills; have the ability to communicate clearly and effectively through direct delivery of learning content. Possess strong time management skills with an ability to plan effectively and manage competing priorities successfully. Hold a broad network of contacts outside of the organisation to draw upon for programming and partnerships. Experience of setting budgets and managing and reporting on financial operations. Desirable A degree in Art History, Fine Art or a field related to the Wallace Collection is desirable but not essential; equivalent work experience is relevant. Experience working on a successful bid to the National Lottery Heritage Fund (and other funders) for a major project is desirable but not essential. How to Apply Please complete the Application Form, and the Equal Opportunities Monitoring Form, following the links provided on our website. Please note the equal opportunities form is used for monitoring purposes only and does not form part of the selection process. Both forms should be emailed by midnight 14/12/2025 . Please note late applications or applications via a CV will not be considered. Interviews for the role will take place on, 06/01/2026 . Candidates who have been shortlisted for interview will be contacted after the closing date. Due to the large number of applications we receive, it will not be possible to contact or give feedback to candidates who have not been shortlisted for interview. Start date: As soon as possible Appointment to the role is subject to a satisfactory Basic Disclosure check. The Wallace Collection is an equal opportunities employer and welcomes applications from all sections of the community.
WALLACE COLLECTION
Head of Communications Role Summary The Head of Communications role is to grow target audiences (onsite and online), increase revenue generation and build awareness of the Wallace Collection through strategically targeted marketing, influencer, and press campaigns, with a specific focus on exhibitions, revenue programming, and emerging organisational objectives, including the transformative masterplan. The postholder will manage and utilise audience insights to make informed decisions and ensure audience needs are met. The role also oversees the effective management and strategic development of the Collection's digital infrastructure, including CRM, website, ticketing system and platforms including Bloomberg Connects and Google Arts & Culture. As a member of the Heads of Department leadership team at the museum, the Head of Communications has input into strategic museum decisions, particularly in regard to audience development and digital matters. A productive and open relationship with the Collection's other departments is vital. The Wallace Collection is embarking on a transformative Masterplan to future-proof Hertford House (Grade II listed) and deepen engagement with its exceptional collections. Since the 2000 Centenary Project, visitor numbers have doubled, putting pressure on facilities and infrastructure. At the heart of the Masterplan is how, The Wallace Collection can best meet the needs and expectations of both the current and future visitors and learning programme participants to achieve the Collection's strategic priority to broaden and deepen visitor engagement. This position will play a key role in shaping the Communications strategy for the public phase of the fundraising campaign and associated brand development. This role will report to the Director of Development. Role Description Marketing and Press: Devise the Collection's Communications strategy and ensure its implementation through effective management of staff resources and external agencies. Grow target audiences and increase revenue generation by strategically developing and directing effective marketing campaigns, including media planning across print, digital, OOH and onsite, working closely with the Collection's media agency. Build audiences and generate increased revenue for the Collection's exhibitions, programmes (e.g. ticketed events and adult learning programmes, retail) by strategically directing and overseeing delivery of high-impact paid and promoted social media and YouTube campaigns. Create and deliver an influencer strategy (paid and organic) to build awareness of the Wallace Collection, generate revenue and engage key audiences for the museum. Actively seek opportunities to work with external partners on reciprocal social media/PR initiatives. Utilise audience insights and visitor data to ensure campaigns are tailored and effective in attracting target audiences and underpinning the Audience Development Strategy. Working effectively with the Collection's press agency, cultivate relationships with key press and media contacts including editors, journalists, freelancer writers and photographers. Oversee the delivery of press views and early press for the Collection's exhibitions and displays. Owned Channels and Assets: Oversee the delivery of engaging organic content for the Collection's social channels and regular subscriber e-news, ensuring accuracy and consistency of brand and voice. Generate new content opportunities, working with the Learning and Curatorial teams to shape and create new content for social and web. Develop stakeholder relationships within the Collection, ensuring consistency with brand and visual identity across all external outputs. Digital Infrastructure and Audience Insights: Create and implement the Collection's strategy for digital development, consolidating and fully-realising the Collection's potential for digital participation. Oversee the effective management of the museum's digital outputs and infrastructure, including its relationship with third party digital service providers, to maintain and develop the Collection's website, CRM (Microsoft Dynamics) and ticket system (Digitickets), enabling the Collection to maximise its digital potential and engagement with audiences online. Develop the Collection's means of gathering and analysing audience insights, ensuring they are disseminated to enable informed decision making across departments. General: Contribute to exhibition development through Exhibition Project and Review Group meetings, with a focus on audience development, marketing and press. Ensure effective reporting and evaluation of marketing activity, leading on reports to stakeholders and overseeing effective administration and data recording. Line manage the Senior Press and Marketing Officer and Digital and Audiences Officer, ensuring Communications staff work collaboratively with other departments to successfully deliver cross-departmental projects and wider organisational aims. Ensure the Department's proactive compliance with the Collection's policies, including carrying out risk assessments and producing Method Statements. Undertake other duties as reasonably directed by the Collection; be flexible with availability outside normal working hours. Person Specification Essential: Demonstrable experience of devising and delivering Audience Development and/or Communications strategies. Extensive experience of conceiving and delivering effective marketing campaigns for an audience/client-focused organisation, preferably within the culture/heritage/voluntary sector. Extensive experience of working with press agencies and/or working directly with press to achieve national coverage for campaigns and activities. Demonstrable experience of building and executing an influencer and social media (inc. YouTube) strategy. Demonstrable experienced in digital marketing, data analysis and campaign budget management. Demonstrable experience of social platform management and online community cultivation. Excellent written and verbal communication; highly-developed interpersonal skills ability to communicate clearly and effectively with a range of internal and external stakeholders. Strong time management skills with an ability to plan effectively and manage competing priorities successfully. Ability to problem-solve and work on own initiative without close supervision. Experience of managing a range of professional staff, fostering a positive and inclusive work environment. Experience of setting detailed departmental budgets and managing and reporting on financial operations. Good knowledge of Mailchimp and Later/social scheduling tools, as well as mainstream design software e.g. InDesign and administrative packages including CRMs, Microsoft Office365 and Zoom. Desirable: Hold professional qualifications in the field of marketing. How to Apply Please complete the Application Form, and the Equal Opportunities Monitoring Form, following the links provided on our website. Please note the equal opportunities form is used for monitoring purposes only and does not form part of the selection process. Both forms should be emailed to by midnight 14/12/2025. Please note late applications or applications via a CV will not be considered. Interviews for the role will take place on week commencing, 07/01/2026. Candidates who have been shortlisted for interview will be contacted after the closing date. Due to the large number of applications we receive, it will not be possible to contact or give feedback to candidates who have not been shortlisted for interview. Start date: As soon as possible Appointment to the role is subject to a satisfactory Basic Disclosure check. The Wallace Collection is an equal opportunities employer and welcomes applications from all sections of the community.
Head of Communications Role Summary The Head of Communications role is to grow target audiences (onsite and online), increase revenue generation and build awareness of the Wallace Collection through strategically targeted marketing, influencer, and press campaigns, with a specific focus on exhibitions, revenue programming, and emerging organisational objectives, including the transformative masterplan. The postholder will manage and utilise audience insights to make informed decisions and ensure audience needs are met. The role also oversees the effective management and strategic development of the Collection's digital infrastructure, including CRM, website, ticketing system and platforms including Bloomberg Connects and Google Arts & Culture. As a member of the Heads of Department leadership team at the museum, the Head of Communications has input into strategic museum decisions, particularly in regard to audience development and digital matters. A productive and open relationship with the Collection's other departments is vital. The Wallace Collection is embarking on a transformative Masterplan to future-proof Hertford House (Grade II listed) and deepen engagement with its exceptional collections. Since the 2000 Centenary Project, visitor numbers have doubled, putting pressure on facilities and infrastructure. At the heart of the Masterplan is how, The Wallace Collection can best meet the needs and expectations of both the current and future visitors and learning programme participants to achieve the Collection's strategic priority to broaden and deepen visitor engagement. This position will play a key role in shaping the Communications strategy for the public phase of the fundraising campaign and associated brand development. This role will report to the Director of Development. Role Description Marketing and Press: Devise the Collection's Communications strategy and ensure its implementation through effective management of staff resources and external agencies. Grow target audiences and increase revenue generation by strategically developing and directing effective marketing campaigns, including media planning across print, digital, OOH and onsite, working closely with the Collection's media agency. Build audiences and generate increased revenue for the Collection's exhibitions, programmes (e.g. ticketed events and adult learning programmes, retail) by strategically directing and overseeing delivery of high-impact paid and promoted social media and YouTube campaigns. Create and deliver an influencer strategy (paid and organic) to build awareness of the Wallace Collection, generate revenue and engage key audiences for the museum. Actively seek opportunities to work with external partners on reciprocal social media/PR initiatives. Utilise audience insights and visitor data to ensure campaigns are tailored and effective in attracting target audiences and underpinning the Audience Development Strategy. Working effectively with the Collection's press agency, cultivate relationships with key press and media contacts including editors, journalists, freelancer writers and photographers. Oversee the delivery of press views and early press for the Collection's exhibitions and displays. Owned Channels and Assets: Oversee the delivery of engaging organic content for the Collection's social channels and regular subscriber e-news, ensuring accuracy and consistency of brand and voice. Generate new content opportunities, working with the Learning and Curatorial teams to shape and create new content for social and web. Develop stakeholder relationships within the Collection, ensuring consistency with brand and visual identity across all external outputs. Digital Infrastructure and Audience Insights: Create and implement the Collection's strategy for digital development, consolidating and fully-realising the Collection's potential for digital participation. Oversee the effective management of the museum's digital outputs and infrastructure, including its relationship with third party digital service providers, to maintain and develop the Collection's website, CRM (Microsoft Dynamics) and ticket system (Digitickets), enabling the Collection to maximise its digital potential and engagement with audiences online. Develop the Collection's means of gathering and analysing audience insights, ensuring they are disseminated to enable informed decision making across departments. General: Contribute to exhibition development through Exhibition Project and Review Group meetings, with a focus on audience development, marketing and press. Ensure effective reporting and evaluation of marketing activity, leading on reports to stakeholders and overseeing effective administration and data recording. Line manage the Senior Press and Marketing Officer and Digital and Audiences Officer, ensuring Communications staff work collaboratively with other departments to successfully deliver cross-departmental projects and wider organisational aims. Ensure the Department's proactive compliance with the Collection's policies, including carrying out risk assessments and producing Method Statements. Undertake other duties as reasonably directed by the Collection; be flexible with availability outside normal working hours. Person Specification Essential: Demonstrable experience of devising and delivering Audience Development and/or Communications strategies. Extensive experience of conceiving and delivering effective marketing campaigns for an audience/client-focused organisation, preferably within the culture/heritage/voluntary sector. Extensive experience of working with press agencies and/or working directly with press to achieve national coverage for campaigns and activities. Demonstrable experience of building and executing an influencer and social media (inc. YouTube) strategy. Demonstrable experienced in digital marketing, data analysis and campaign budget management. Demonstrable experience of social platform management and online community cultivation. Excellent written and verbal communication; highly-developed interpersonal skills ability to communicate clearly and effectively with a range of internal and external stakeholders. Strong time management skills with an ability to plan effectively and manage competing priorities successfully. Ability to problem-solve and work on own initiative without close supervision. Experience of managing a range of professional staff, fostering a positive and inclusive work environment. Experience of setting detailed departmental budgets and managing and reporting on financial operations. Good knowledge of Mailchimp and Later/social scheduling tools, as well as mainstream design software e.g. InDesign and administrative packages including CRMs, Microsoft Office365 and Zoom. Desirable: Hold professional qualifications in the field of marketing. How to Apply Please complete the Application Form, and the Equal Opportunities Monitoring Form, following the links provided on our website. Please note the equal opportunities form is used for monitoring purposes only and does not form part of the selection process. Both forms should be emailed to by midnight 14/12/2025. Please note late applications or applications via a CV will not be considered. Interviews for the role will take place on week commencing, 07/01/2026. Candidates who have been shortlisted for interview will be contacted after the closing date. Due to the large number of applications we receive, it will not be possible to contact or give feedback to candidates who have not been shortlisted for interview. Start date: As soon as possible Appointment to the role is subject to a satisfactory Basic Disclosure check. The Wallace Collection is an equal opportunities employer and welcomes applications from all sections of the community.
