Directions Recruitment Specialists

The role is based in hayes middlesex and is 2 days office and then Hybrid Purpose of the role To support the Education and Advocacy Manager by elevating store performance and customer experience by designing and delivering training programs that enhance product knowledge and sales techniques. This role will enable the company to increase the number of training activities throughout the year, which will deliver improved advocacy and sales for the company. Essential Duties & Key Responsibilities Host training events/seminars for both internal staff and RSA's. Support Area Managers with training initiatives on their own territories. Assist with the design, development and implementation of training programs for employees at all levels including Retail Sales Assistants, Own Store sales teams, delivery teams and r head office staff Plan for training seminars ensuring all travel, accommodation and any other details are planned for Take the lead in the creation of engaging and effective training material including presentations, manuals and visual aids Support the management of retailer and own store sales team training seminars at Head office Manage content and operation of training app which is used by RSA's and staff Analyse mystery shop results and data to identify training and advocacy gaps. Share recommendations with Education and Advocacy Manager and develop plans to address issues Brand Ambassador for the company at consumer events Assist with training at external retailer events as and when required Prepare regular reports on training initiatives including attendance, feedback and outcomes. Analyse training metrics to measure the impact of programs on employees and organizational goals Ensure compliance to all Health & Safety and company procedures Ad-hoc duties on request Knowledge/ Skills/ Experience Our people are personable and individuals. They are a "people person" and are bright and switched on. They are engaging and they are a listener and learner. They have manners and are collaborative and presentable. They show aptitude and initiative. Experience in delivering sales and product training presentations Excellent written and verbal communication skills Ability to design training materials Be organised and have a passion to help other people Be adaptable and able to think on the spot to deal with fluid situations Be creative and bring fresh ideas from previous experience Team player with the willingness to get stuck in and hands on. Problem solver. Proactive/can do attitude. General Reporting to the Education & Advocacy Manager Minimum of 2 working days in the office and the rest will be field based. Flexible working will be required as the role demands. UK and International travel will be required. The role will be based at our UK Head Office in Hayes, Middlesex. The role will be within the current 40 hours per week. Please email me if your interested and I will get back to you thank you