Are you or have you been a plumber that is looking to continue working in the industry but away from the physical part of the role? About the Role My client is seeking a proactive and customer-focused After-Sales Assistant to join their growing team. This is an excellent opportunity for someone with a plumbing / technical background and strong problem-solving skills who enjoys working closely with customers to deliver exceptional after-sales support.As the primary point of contact for customers following product installation and delivery, you will play a key role in ensuring customer satisfaction, resolving technical issues, coordinating service activities, and supporting the ongoing performance of our products. Key Responsibilities Customer Support & Service Management Act as the main point of contact for customers following product delivery. Manage service requests, customer enquiries, complaints, and technical support queries via telephone and email. Ensure customer issues are resolved efficiently and professionally. Build and maintain positive customer relationships to support long-term customer satisfaction and retention. Technical Support & Troubleshooting Diagnose and resolve mechanical, electrical, or software-related product issues. Provide remote technical assistance and troubleshooting support. Advise customers on product operation, maintenance, and best practices. Spare Parts & Service Coordination Liaise with warehouse and internal teams to arrange replacement parts and service requirements. Maintain accurate records relating to spare parts, service activities, and customer interactions. Documentation & Reporting Process and input service orders onto the ERP system, ensuring customer sales and purchase order information is accurately recorded. Produce service performance reports and assist with root cause analysis investigations. Identify recurring issues and trends to support continuous improvement initiatives. What We're Looking For Technical Knowledge Plumbing experience or knowledge is highly desirable. Understanding of Root Cause Analysis (RCA). Ability to read and interpret technical drawings. Awareness of relevant safety standards and procedures. Experience & Qualifications 2-5 years' experience in an after-sales, service engineering, technical support, or similar role. Previous experience in a customer-facing technical environment is preferred. Key Skills Strong diagnostic and troubleshooting abilities. Excellent verbal and written communication skills. Customer-focused approach with a commitment to delivering outstanding service. Strong organisational and time-management skills. Ability to prepare clear technical reports and documentation. Flexibility to travel to customer sites when required. Performance Measures Success in this role will be measured against: Service response times First-time fix rates Customer satisfaction scores
Jun 30, 2026
Full time
Are you or have you been a plumber that is looking to continue working in the industry but away from the physical part of the role? About the Role My client is seeking a proactive and customer-focused After-Sales Assistant to join their growing team. This is an excellent opportunity for someone with a plumbing / technical background and strong problem-solving skills who enjoys working closely with customers to deliver exceptional after-sales support.As the primary point of contact for customers following product installation and delivery, you will play a key role in ensuring customer satisfaction, resolving technical issues, coordinating service activities, and supporting the ongoing performance of our products. Key Responsibilities Customer Support & Service Management Act as the main point of contact for customers following product delivery. Manage service requests, customer enquiries, complaints, and technical support queries via telephone and email. Ensure customer issues are resolved efficiently and professionally. Build and maintain positive customer relationships to support long-term customer satisfaction and retention. Technical Support & Troubleshooting Diagnose and resolve mechanical, electrical, or software-related product issues. Provide remote technical assistance and troubleshooting support. Advise customers on product operation, maintenance, and best practices. Spare Parts & Service Coordination Liaise with warehouse and internal teams to arrange replacement parts and service requirements. Maintain accurate records relating to spare parts, service activities, and customer interactions. Documentation & Reporting Process and input service orders onto the ERP system, ensuring customer sales and purchase order information is accurately recorded. Produce service performance reports and assist with root cause analysis investigations. Identify recurring issues and trends to support continuous improvement initiatives. What We're Looking For Technical Knowledge Plumbing experience or knowledge is highly desirable. Understanding of Root Cause Analysis (RCA). Ability to read and interpret technical drawings. Awareness of relevant safety standards and procedures. Experience & Qualifications 2-5 years' experience in an after-sales, service engineering, technical support, or similar role. Previous experience in a customer-facing technical environment is preferred. Key Skills Strong diagnostic and troubleshooting abilities. Excellent verbal and written communication skills. Customer-focused approach with a commitment to delivering outstanding service. Strong organisational and time-management skills. Ability to prepare clear technical reports and documentation. Flexibility to travel to customer sites when required. Performance Measures Success in this role will be measured against: Service response times First-time fix rates Customer satisfaction scores
Customer Service & Sales Administrator Are you a highly organised customer service professional with experience in sales administration and export coordination? Do you thrive in a fast-paced environment where no two days are the same? We are looking for a proactive and detail-oriented Customer Service & Sales Administrator to join a busy and growing team. This is a varied and rewarding role supporting both UK and international customers while helping deliver exceptional service standards. The Role You will play a key role in managing customer relationships, processing orders, coordinating export shipments, and supporting wider sales and operations teams. Working closely with colleagues across Sales, Supply Chain, Accounts, Marketing, and Logistics, you will help ensure a smooth customer journey from enquiry through to delivery. This role would suit someone with strong administration skills, excellent communication abilities, and previous experience within customer service, export administration, or international logistics. Key Responsibilities Customer Service & Sales Support Manage inbound customer enquiries via phone and email Process customer orders accurately and efficiently Provide day-to-day support to the sales team Issue invoices and credit notes Maintain customer pricing and account information Resolve customer queries relating to products, stock, pricing, shortages, and deliveries Coordinate with supply chain and warehouse teams regarding stock availability and bulk orders Manage warranty claims from investigation through to resolution Amazon & Customer Portal Management Process Amazon orders and acknowledgements Maintain and update ASIN codes Resolve pricing discrepancies and shortage claims Manage customer portals for key accounts Export Customer Service & Administration Coordinate export orders from receipt through to dispatch Prepare and manage export documentation including: Commercial invoices Packing lists Certificates of origin Shipping and customs documentation Letters of credit Country-specific export paperwork Arrange collections and shipments with freight providers Liaise with freight forwarders, customs brokers, and shipping agents Support customers with international freight quotations Ensure compliance with international trade regulations and customs requirements Prepare Dangerous Goods Notes (DGN) and Chamber of Commerce certifications Monitor delivery schedules and resolve shipment or documentation issues Team Support & Continuous Improvement Help foster a positive, high-performance team culture Support team coordination and scheduling Assist with developing and improving Standard Operating Procedures (SOPs) Identify opportunities for process improvements and efficiencies Skills & Experience Required Previous experience in customer service, sales administration, export administration, or international logistics Strong knowledge of export documentation and shipping procedures Excellent organisational skills and attention to detail
Jun 30, 2026
Full time
Customer Service & Sales Administrator Are you a highly organised customer service professional with experience in sales administration and export coordination? Do you thrive in a fast-paced environment where no two days are the same? We are looking for a proactive and detail-oriented Customer Service & Sales Administrator to join a busy and growing team. This is a varied and rewarding role supporting both UK and international customers while helping deliver exceptional service standards. The Role You will play a key role in managing customer relationships, processing orders, coordinating export shipments, and supporting wider sales and operations teams. Working closely with colleagues across Sales, Supply Chain, Accounts, Marketing, and Logistics, you will help ensure a smooth customer journey from enquiry through to delivery. This role would suit someone with strong administration skills, excellent communication abilities, and previous experience within customer service, export administration, or international logistics. Key Responsibilities Customer Service & Sales Support Manage inbound customer enquiries via phone and email Process customer orders accurately and efficiently Provide day-to-day support to the sales team Issue invoices and credit notes Maintain customer pricing and account information Resolve customer queries relating to products, stock, pricing, shortages, and deliveries Coordinate with supply chain and warehouse teams regarding stock availability and bulk orders Manage warranty claims from investigation through to resolution Amazon & Customer Portal Management Process Amazon orders and acknowledgements Maintain and update ASIN codes Resolve pricing discrepancies and shortage claims Manage customer portals for key accounts Export Customer Service & Administration Coordinate export orders from receipt through to dispatch Prepare and manage export documentation including: Commercial invoices Packing lists Certificates of origin Shipping and customs documentation Letters of credit Country-specific export paperwork Arrange collections and shipments with freight providers Liaise with freight forwarders, customs brokers, and shipping agents Support customers with international freight quotations Ensure compliance with international trade regulations and customs requirements Prepare Dangerous Goods Notes (DGN) and Chamber of Commerce certifications Monitor delivery schedules and resolve shipment or documentation issues Team Support & Continuous Improvement Help foster a positive, high-performance team culture Support team coordination and scheduling Assist with developing and improving Standard Operating Procedures (SOPs) Identify opportunities for process improvements and efficiencies Skills & Experience Required Previous experience in customer service, sales administration, export administration, or international logistics Strong knowledge of export documentation and shipping procedures Excellent organisational skills and attention to detail
Maintenance Coordinator Location: Uxbridge Salary: Up to £32000 dependent on experience About the Role My client is a growing property maintenance and facilities support company looking for organised and proactive Coordinators to join their team. This is a fast-paced and varied role where you'll work closely with engineers, managers, and property professionals to ensure maintenance works are delivered efficiently and clients receive clear, timely communication. Key Responsibilities Schedule and coordinate engineers for reactive maintenance, servicing, and planned preventative maintenance (PPM) Act as a central point of communication between engineers, clients, and internal teams Monitor and manage open jobs to ensure timely completion Review engineer reports and issue completion updates to clients Arrange return visits where follow-up work is required Raise and track quotations (based on supervisor specifications) Order materials and coordinate ongoing works Maintain accurate job records and documentation Support compliance, certification, and record-keeping processes Handle client enquiries and provide clear progress updates Assist with urgent and reactive operational demands About You We're looking for someone who is highly organised, reliable, and confident managing multiple priorities. You will ideally have: Experience in a coordination, scheduling, or operations support role Strong organisational and time management skills Excellent communication skills and confidence dealing with clients and engineers Ability to manage multiple tasks and deadlines simultaneously A proactive, solutions-focused mindset Good IT skills (including Microsoft Outlook and Excel) Experience with field service systems (e.g. BigChange) is advantageous Background in property maintenance, facilities management, construction, or trades (beneficial but not essential)
Jun 27, 2026
Full time
Maintenance Coordinator Location: Uxbridge Salary: Up to £32000 dependent on experience About the Role My client is a growing property maintenance and facilities support company looking for organised and proactive Coordinators to join their team. This is a fast-paced and varied role where you'll work closely with engineers, managers, and property professionals to ensure maintenance works are delivered efficiently and clients receive clear, timely communication. Key Responsibilities Schedule and coordinate engineers for reactive maintenance, servicing, and planned preventative maintenance (PPM) Act as a central point of communication between engineers, clients, and internal teams Monitor and manage open jobs to ensure timely completion Review engineer reports and issue completion updates to clients Arrange return visits where follow-up work is required Raise and track quotations (based on supervisor specifications) Order materials and coordinate ongoing works Maintain accurate job records and documentation Support compliance, certification, and record-keeping processes Handle client enquiries and provide clear progress updates Assist with urgent and reactive operational demands About You We're looking for someone who is highly organised, reliable, and confident managing multiple priorities. You will ideally have: Experience in a coordination, scheduling, or operations support role Strong organisational and time management skills Excellent communication skills and confidence dealing with clients and engineers Ability to manage multiple tasks and deadlines simultaneously A proactive, solutions-focused mindset Good IT skills (including Microsoft Outlook and Excel) Experience with field service systems (e.g. BigChange) is advantageous Background in property maintenance, facilities management, construction, or trades (beneficial but not essential)
Customer Service & Logistics Executive SAP 4 Hanna Hybrid Customer Service & Logistics ExecutiveMy client is seeking a highly organized and customer-focused Customer Service & Logistics Executive to join our Supply Chain team. This role is responsible for managing customer orders from receipt through to delivery, invoicing, and collection, while ensuring excellent customer service and operational efficiency. You will act as the primary point of contact for customers, working closely with internal teams and third-party logistics providers to ensure orders are delivered on time and in full (OTIF). The role also involves supporting logistics operations, driving continuous improvement initiatives, and contributing to the achievement of key service and cost objectives. Key Responsibilities Customer Service & Order Management Process customer orders accurately and within agreed lead times. Verify stock availability and coordinate order fulfillment with third-party logistics providers. Manage customer enquiries via email, phone, and other communication channels, delivering a high level of customer service. Ensure credit-released orders are processed before daily cut-off times. Monitor order progress and proactively resolve any issues affecting customer deliveries. Support the achievement and continuous improvement of Customer Service KPIs. Identify opportunities to improve processes, procedures, and customer experience. Customer & Supply Chain Collaboration Build strong working relationships with customers and internal stakeholders including Sales, Planning, Production, Inventory, Finance, and IT teams. Monitor customer service levels and report on stock shortages, product changes, future stock availability, and transport capacity. Support supply chain initiatives aimed at improving service levels while reducing operational costs. Participate in customer meetings to understand requirements, resolve issues, and strengthen relationships. Drive collaborative projects that improve efficiency and service performance. Logistics & Distribution Work closely with third-party logistics providers to ensure timely and cost-effective delivery performance. Analyse transport costs and identify opportunities for efficiency improvements and cost savings. Monitor and report logistics KPIs, ensuring visibility across the wider business. Investigate and resolve logistics and supply chain issues that may impact operations. Review non-compliance charges, dispute where appropriate, and implement preventative measures. Prepare and manage export documentation to support the movement of goods. Skills & Experience Previous experience in Customer Service, Logistics, Supply Chain, or Order Management. Strong communication and relationship-building skills. Excellent organizational skills and attention to detail. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Strong problem-solving and analytical abilities. Proficiency in Microsoft Office, particularly Excel. Experience working with ERP or order management systems.
Jun 26, 2026
Seasonal
Customer Service & Logistics Executive SAP 4 Hanna Hybrid Customer Service & Logistics ExecutiveMy client is seeking a highly organized and customer-focused Customer Service & Logistics Executive to join our Supply Chain team. This role is responsible for managing customer orders from receipt through to delivery, invoicing, and collection, while ensuring excellent customer service and operational efficiency. You will act as the primary point of contact for customers, working closely with internal teams and third-party logistics providers to ensure orders are delivered on time and in full (OTIF). The role also involves supporting logistics operations, driving continuous improvement initiatives, and contributing to the achievement of key service and cost objectives. Key Responsibilities Customer Service & Order Management Process customer orders accurately and within agreed lead times. Verify stock availability and coordinate order fulfillment with third-party logistics providers. Manage customer enquiries via email, phone, and other communication channels, delivering a high level of customer service. Ensure credit-released orders are processed before daily cut-off times. Monitor order progress and proactively resolve any issues affecting customer deliveries. Support the achievement and continuous improvement of Customer Service KPIs. Identify opportunities to improve processes, procedures, and customer experience. Customer & Supply Chain Collaboration Build strong working relationships with customers and internal stakeholders including Sales, Planning, Production, Inventory, Finance, and IT teams. Monitor customer service levels and report on stock shortages, product changes, future stock availability, and transport capacity. Support supply chain initiatives aimed at improving service levels while reducing operational costs. Participate in customer meetings to understand requirements, resolve issues, and strengthen relationships. Drive collaborative projects that improve efficiency and service performance. Logistics & Distribution Work closely with third-party logistics providers to ensure timely and cost-effective delivery performance. Analyse transport costs and identify opportunities for efficiency improvements and cost savings. Monitor and report logistics KPIs, ensuring visibility across the wider business. Investigate and resolve logistics and supply chain issues that may impact operations. Review non-compliance charges, dispute where appropriate, and implement preventative measures. Prepare and manage export documentation to support the movement of goods. Skills & Experience Previous experience in Customer Service, Logistics, Supply Chain, or Order Management. Strong communication and relationship-building skills. Excellent organizational skills and attention to detail. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Strong problem-solving and analytical abilities. Proficiency in Microsoft Office, particularly Excel. Experience working with ERP or order management systems.
Hands on in leading the implementation project for MS Dynamics 365 Experience in roll out in Multi- countries MS Certificates Job Title: Dynamics 365 Implementation Lead Location: Uxbridge, London (Hybrid) Salary: £70,000-£75,000 Right to Work: Must hold UK settled status or a British passport About the Role: We are looking for a Dynamics 365 Implementation Lead for a global brand to lead the rollout of Microsoft Dynamics 365 Customer Service (Case Management and Customer Insights) and Contact Centre across our EMEA and APAC businesses . You will play a key role in integrating CRM with existing systems, including D365 F&O and Salesforce Commerce Cloud , and ensuring a seamless experience for both B2C and B2B customers. This is a hands-on, strategic role where you will drive adoption, support teams, and continuously improve CRM processes. You will work with internal stakeholders, 20 countries, and external partners to deliver a scalable, user-focused CRM platform. What You'll Do: Lead end-to-end CRM implementation projects, from planning to rollout and ongoing support Integrate Microsoft Dynamics 365 with ERP and eCommerce platforms Define, document, and optimise CRM processes, user journeys, and data flows Provide training, onboarding materials, and ongoing support to drive adoption Monitor CRM adoption, performance metrics, and user feedback for continuous improvement Ensure data integrity and compliance with regulations such as GDPR Support change management initiatives and internal communications What We're Looking For: Proven experience implementing Microsoft Dynamics 365 Customer Service / Contact Centre Experience integrating CRM with ERP (D365 F&O) and eCommerce platforms (Salesforce Commerce Cloud preferred) Strong project management and stakeholder communication skills Understanding of CRM strategy, customer lifecycle management, and data governance Proactive, self-starting mentality with the ability to drive complex projects independently Bonus: Experience with Power Platform, Azure services, or customer analytics Why Join : Hybrid working with office-based days in Uxbridge Salary £70,000-£75,000 25 days holiday which increases with service Opportunity for international exposure with some travel across EMEA and APAC Work in a fast-moving, collaborative environment to shape the clients CRM strategy Right to Work: Candidates must have UK settled status or a British passport due to international travel requirements.
Oct 07, 2025
Full time
Hands on in leading the implementation project for MS Dynamics 365 Experience in roll out in Multi- countries MS Certificates Job Title: Dynamics 365 Implementation Lead Location: Uxbridge, London (Hybrid) Salary: £70,000-£75,000 Right to Work: Must hold UK settled status or a British passport About the Role: We are looking for a Dynamics 365 Implementation Lead for a global brand to lead the rollout of Microsoft Dynamics 365 Customer Service (Case Management and Customer Insights) and Contact Centre across our EMEA and APAC businesses . You will play a key role in integrating CRM with existing systems, including D365 F&O and Salesforce Commerce Cloud , and ensuring a seamless experience for both B2C and B2B customers. This is a hands-on, strategic role where you will drive adoption, support teams, and continuously improve CRM processes. You will work with internal stakeholders, 20 countries, and external partners to deliver a scalable, user-focused CRM platform. What You'll Do: Lead end-to-end CRM implementation projects, from planning to rollout and ongoing support Integrate Microsoft Dynamics 365 with ERP and eCommerce platforms Define, document, and optimise CRM processes, user journeys, and data flows Provide training, onboarding materials, and ongoing support to drive adoption Monitor CRM adoption, performance metrics, and user feedback for continuous improvement Ensure data integrity and compliance with regulations such as GDPR Support change management initiatives and internal communications What We're Looking For: Proven experience implementing Microsoft Dynamics 365 Customer Service / Contact Centre Experience integrating CRM with ERP (D365 F&O) and eCommerce platforms (Salesforce Commerce Cloud preferred) Strong project management and stakeholder communication skills Understanding of CRM strategy, customer lifecycle management, and data governance Proactive, self-starting mentality with the ability to drive complex projects independently Bonus: Experience with Power Platform, Azure services, or customer analytics Why Join : Hybrid working with office-based days in Uxbridge Salary £70,000-£75,000 25 days holiday which increases with service Opportunity for international exposure with some travel across EMEA and APAC Work in a fast-moving, collaborative environment to shape the clients CRM strategy Right to Work: Candidates must have UK settled status or a British passport due to international travel requirements.
(SalesForce) Commerce cloud architecture Skilled with javascript, Node.js Strong HTML, CSS Salesforce Commerce Cloud Developer (SFCC) Location: Uxbridge, London (Hybrid) Salary: £70,000 - £75,000We're working with a luxury client to find a talented Salesforce Commerce Cloud Developer to join their e-commerce team. This is your chance to work on world-class e-commerce solutions in a collaborative, fast-paced environment. What you'll do: Develop and enhance features on Salesforce Commerce Cloud (SFCC). Integrate third-party services like payment gateways, CMS, and marketing tools. Optimise code for performance, scalability, and security. Collaborate with UX/UI designers, product owners, and other developers in an agile team. Mentor junior developers and contribute to best practices. What we're looking for: 5+ years in e-commerce development (frontend & backend). Strong skills in JavaScript (ES6+), Node.js, HTML/CSS, and responsive design. Experience with SFCC, SFRA, REST APIs, Git, and CI/CD pipelines. Problem solver, team player, and agile working experience. Perks: Hybrid working - 3 days in Uxbridge office. Competitive salary: £70,000 - £75,000. 25 days holiday (which increases with service) Employee discounts Work with a prestigious luxury brand in a supportive environment.
Oct 02, 2025
Full time
(SalesForce) Commerce cloud architecture Skilled with javascript, Node.js Strong HTML, CSS Salesforce Commerce Cloud Developer (SFCC) Location: Uxbridge, London (Hybrid) Salary: £70,000 - £75,000We're working with a luxury client to find a talented Salesforce Commerce Cloud Developer to join their e-commerce team. This is your chance to work on world-class e-commerce solutions in a collaborative, fast-paced environment. What you'll do: Develop and enhance features on Salesforce Commerce Cloud (SFCC). Integrate third-party services like payment gateways, CMS, and marketing tools. Optimise code for performance, scalability, and security. Collaborate with UX/UI designers, product owners, and other developers in an agile team. Mentor junior developers and contribute to best practices. What we're looking for: 5+ years in e-commerce development (frontend & backend). Strong skills in JavaScript (ES6+), Node.js, HTML/CSS, and responsive design. Experience with SFCC, SFRA, REST APIs, Git, and CI/CD pipelines. Problem solver, team player, and agile working experience. Perks: Hybrid working - 3 days in Uxbridge office. Competitive salary: £70,000 - £75,000. 25 days holiday (which increases with service) Employee discounts Work with a prestigious luxury brand in a supportive environment.
Are you looking to build a career in Transport Planning with one of the world's leading logistics providers.This is your opportunity to learn, grow and progress in a fast-moving industry at the heart of Heathrow's import/export operations. Salary: £24K - £26K, depending on experience + Shift Allowance Shifts: Rotating (Mon-Fri, 06:00-14:00 / 14:00-22:00) Location: HayesAs a Trainee Transport Planner , you'll be: Supporting the planning of daily import collections & export deliveries Learning to ensure legal compliance with DVSA, WTD & Aviation Security regulations Working alongside experienced planners to keep operations running smoothly Communicating with teams, customers & external partners Developing your knowledge of air freight, scheduling & UK transport legislation What we're looking for: Previous experience in an office/administration environment A genuine interest in logistics, transport, or freight forwarding Strong communication & organisation skills A proactive, adaptable approach - calm under pressure and keen to learn Some relevant experience (transport, scheduling, logistics) is helpful but not essential This is the perfect role if you're ambitious, hands-on, and ready to kickstart a career in global logistics.
Sep 23, 2025
Full time
Are you looking to build a career in Transport Planning with one of the world's leading logistics providers.This is your opportunity to learn, grow and progress in a fast-moving industry at the heart of Heathrow's import/export operations. Salary: £24K - £26K, depending on experience + Shift Allowance Shifts: Rotating (Mon-Fri, 06:00-14:00 / 14:00-22:00) Location: HayesAs a Trainee Transport Planner , you'll be: Supporting the planning of daily import collections & export deliveries Learning to ensure legal compliance with DVSA, WTD & Aviation Security regulations Working alongside experienced planners to keep operations running smoothly Communicating with teams, customers & external partners Developing your knowledge of air freight, scheduling & UK transport legislation What we're looking for: Previous experience in an office/administration environment A genuine interest in logistics, transport, or freight forwarding Strong communication & organisation skills A proactive, adaptable approach - calm under pressure and keen to learn Some relevant experience (transport, scheduling, logistics) is helpful but not essential This is the perfect role if you're ambitious, hands-on, and ready to kickstart a career in global logistics.
