Mason Frank

CRM Product Manager London (Office-Based) Up to £55,000 Basic + Benefits leading luxury hospitality group renowned for delivering exceptional guest experiences across a portfolio of premium venues. With a strong focus on personalisation, data-driven insights, and world-class service, we are investing in our CRM capabilities to better understand and engage our guests across multiple touchpoints. The Role We are seeking a highly capable CRM Product Manager to lead the development, optimisation, and strategic direction of our CRM ecosystem. This is a hands-on role suited to someone who has not only worked with CRM platforms but has actively built and configured CRM solutions. You will play a critical role in shaping how we capture, manage, and activate guest data, ensuring a seamless and personalised experience across our venues. Key Responsibilities Own and manage the CRM product roadmap aligned with business and guest experience objectives Design, build, and optimise CRM systems and workflows within platforms such as Salesforce, HubSpot, or similar Lead the implementation and ongoing development of CRM solutions across multiple sites Oversee data architecture, segmentation, and automation strategies to enhance guest engagement Manage and optimise SevenRooms as a core CRM and guest experience platform Conduct regular CRM audits, ensuring data quality, consistency, and compliance across systems Collaborate with marketing, operations, and technology teams to deliver integrated CRM initiatives Analyse CRM performance, campaign effectiveness, and guest insights to inform decision-making Drive innovation in personalisation, lifecycle marketing, and guest retention strategies Experience & Skills Required 4+ years' experience working with CRM systems (e.g., Salesforce, HubSpot, or similar) Proven experience building CRM systems-not just using them-either within CRM platforms or through custom-built solutions Strong expertise in SevenRooms, ideally across multi-site or international environments Demonstrated ability to structure, audit, and cleanse complex datasets Solid understanding of CRM architecture, integrations, and automation workflows Analytical mindset with the ability to translate data into actionable insights Strong stakeholder management and cross-functional collaboration skills Experience within hospitality, luxury, or multi-site environments is highly desirable Working Environment London-based, office-based role (candidates must be comfortable working on-site) Collaborative, fast-paced environment within a premium hospitality setting What We Offer Competitive salary up to £55,000 Comprehensive benefits package Opportunity to shape CRM strategy within a growing luxury brand Exposure to multi-site and potentially international operations Career progression within a dynamic and innovative business

Join a dynamic team committed to driving CRM excellence! We are looking for a CRM Manager with expertise in HubSpot to join our client's Marketing Automation team based in London. This contract opportunity offers an excellent opportunity to contribute to the team's growth and success. As a key player in this role, you will have the chance to work collaboratively in a forward-thinking environment dedicated to achieving impactful results. Your contributions will help shape the future of CRM strategies within the organisation. Key Responsibilities: - Manage and optimise HubSpot CRM to enhance customer engagement.- Collaborate with cross-functional teams to drive CRM initiatives.- Analyse data and metrics to assess and improve performance.- Develop training materials and support for HubSpot users within the company.- Stay updated on industry trends and best practices in CRM.This position is ideal for a motivated professional who thrives in a collaborative setting and is eager to make a meaningful impact. If you are ready to advance your career in CRM, we encourage you to apply for this exciting opportunity.

Marketing Automation Specialist The Role: You'll oversee the optimisation and ongoing development of our HubSpot platform, ensuring it's set up for peak performance and aligned with the needs of multiple teams. You'll work collaboratively with marketing, sales, operations, and technical stakeholders to ensure HubSpot is both structurally sound and creatively impactful, driving better journeys, cleaner data, and measurable performance improvements. The Day To Day Manage the HubSpot platform day-to-day, including workflows, automation, data structure, and integrations Build and optimise automated journeys across marketing, sales, and CRM Ensure the system is set up for both technical best practice and effective campaign execution Monitor performance and identify opportunities for optimisation Provide guidance and recommendations on how teams can use HubSpot more effectively Troubleshoot technical issues and maintain platform hygiene and data quality Stay up to date on new HubSpot features and suggest improvements proactively Key Skills: Strong hands-on experience with HubSpot automation, workflows, CRM setup, and technical configuration Understanding of how HubSpot supports creative and commercial journey design Confident in analysing performance data and translating insights into improvements Ability to explain technical concepts simply to non-technical stakeholders Proactive, curious, and keen to drive continuous optimisation If you would like to find out more about this position, feel free to reach out via the contact information below. Email - Phone -

Mason Frank are currently working with a highly reputable Salesforce partner who are looking to hire 2X Salesforce consultants to support their next stage of growth. Role & Responsibilities Gather requirements to scope solutions Configure Salesforce solutions Work with users and support with adoption and training Write user stories Skills & Qualifications Hands-on Salesforce configuration & flows expeirence Salesforce Certified Salesforce Consulting expeirence NPSP experience ( Nice to have) Benefits Base salary up to £65,000 Remote & Flexible working Excellent benefits package including Private Healthcare & Bonus Clear progression plan Company incentives and regular meet-ups