Keystone Recruitment

The Digital Innovation for Student Success (DISS) team is expanding its design capability to meet increasing demand for high-quality, human-centred digital services across the University. We are seeking a Senior UX & Design Officer with strong skills in UX design, prototyping, and research to help shape intuitive, evidence-led experiences for students and staff. This role will address the need for front-end design and interactive prototyping of digital products to make early concepts tangible, accelerate decision-making, and support strategic initiatives such as AI-enabled services, CRM transformation and other student experience innovation initiatives. As a Senior UX & Design Officer, you will contribute to discovery, definition, and design phases, collaborating across UX research, content, development, data, and product functions to deliver outstanding, user-centred outcomes. Key Responsibilities 1 UX Design & Prototyping Design high-fidelity, interactive prototypes (e.g. web & app) to communicate product concepts and support usability testing. Create user flows, wireframes, interaction patterns, and interface components aligned with emerging standards. Translate research insights into meaningful design decisions that support user needs and service goals. Work closely with developers to clarify design intent and bridge design-to-implementation. 2 User Research & Insight Plan and conduct mixed-methods research (interviews, usability tests, contextual inquiry, surveys). Lead or facilitate user engagement activities (ideation, co-creation, prototyping, alignment). Synthesise findings into artefacts such as personas, journey maps, problem statements, and MVPs. Contribute to and maintain a repository of UX artefacts. 3 Strategic & Professional Contribution Provide clear progress updates and concise reporting to support leadership decision making. Work independently and collaboratively to plan, prioritise, and deliver high-quality UX outputs with minimal supervision. Demonstrate sound judgement in balancing user needs, service outcomes, technical constraints, and delivery timelines. Contribute to a positive, proactive team culture through constructive collaboration and a continuous-improvement mindset. Why Join Us? Join a growing UX & Design function at a pivotal moment in digital transformation. You'll shape student-facing digital experiences, work with a multidisciplinary team, and influence product direction through research, design, and high-fidelity prototypes. Essential Skills & Experience Applied UX experience across research, design, and prototyping. Strong interaction design and UI design abilities, with proficiency in modern design and prototyping tools (e.g., Figma, Adobe XD, or equivalents). Experience producing high-fidelity prototypes and using them to test, validate, and communicate design concepts. Ability to independently lead research and design activities. Strong communication and storytelling skills ? visual, verbal, and written. Comfortable facilitating workshops and working in multidisciplinary teams. Demonstrated ability to influence stakeholders and build alignment. Desirable Attributes Experience producing high-fidelity interactive prototypes and working closely with front-end engineers to translate designs into implementable patterns. Comfortable discussing front-end code and practical constraints with developers (responsive behaviour, components, accessibility), even if not coding day to day. Familiarity with design systems and component libraries, and an ability to design for consistency and scalability. Experience designing AI-enabled experiences such as conversational interfaces or AI-assisted workflows, with awareness of key UX considerations and risks (accuracy/hallucinations, bias, privacy, appropriate user guidance). Strong grounding in Design Thinking or similar human-centred methods. Experience working in Agile or iterative delivery environments using sprints, backlogs, and incremental releases. Experience designing complex digital services in large organisations, navigating multiple stakeholder groups and governance processes. Interest in EdTech, higher education and improving the student experience, with curiosity about emerging technology and AI-enabled services. Relevant additional qualifications or advanced training (e.g., service design, accessibility certification, postgraduate study in HCI/UX). Education: Essential No formal qualification required. Your portfolio will be the primary evidence of your skills and experience. Desirable Degree or equivalent training in a relevant field (e.g., HCI, UX, Interaction Design, Service Design, Psychology, Digital/Product Design, or similar). Accessibility training or certification (e.g., IAAP CPACC or equivalent), and/or demonstrated applied accessibility work. Additional UX / service design training (e.g., NN/g, IDEO U, or similar).