Kinetic Office Recruitment

Service Desk Associate / IT Support Mansfield, hybrid 1 day per fortnight in the office for meetings etc Basic £26,000 - £28,000 plus on-call allowance 37.5 hours - Monday Friday, plus 1 in 4 on-call weekends Overview: The Service Desk Associate role provides 1st technical support to external customers, helping resolve day to day IT issues & service requests. This role is key in delivering a positive support experience & ensuring problems are accurately logged, triaged, resolved or escalated. The role includes working with end users, customer based IT teams and assisting with various systems and technologies. Key Duties and Responsibilities: Respond to incoming support requests (phone, email, and ticketing systems.) Log, categorise, and prioritise tickets following agreed SLAs. Provide first-line technical support for everyday IT issues, including password resets, software errors, printing problems, and basic hardware troubleshooting. Assist in resolving issues with email, internet connectivity, remote access, and desktop configuration. Work closely with senior engineers to escalate complex incidents Communicate regularly with users and customer-based IT teams Support user onboarding tasks Maintain accurate ticket records and internal documentation Identify patterns in recurring issues and escalate tfor further investigation. Contribute to a culture of excellent customer service and teamwork within the service desk. Person Spec: Confident and clear in deliering support over the phone Strong communication and interpersonal skills clear, friendly, and professional with both technical and non-technical users. Customer-focused with a positive, can-do attitude. Eager to learn and take feedback to improve technical and service delivery skills. Organised and dependable able to manage tasks and follow through on commitments. A collaborative team player who supports colleagues and contributes to shared goals Knowledge and Experience: Previous experience in a IT support role (can include internships, helpdesk placements, or apprenticeships). Demonstrates a logical and analytical approach to diagnosing technical issues Familiarity with Windows OS, Microsoft 365 applications (Outlook, Teams, Word, etc.), and general IT troubleshooting. Understanding basic networking concepts (e.g., IP addresses, Wi-Fi issues, VPNs) is beneficial. Experience working with ticketing or helpdesk systems are desirable but not essential Relevant IT qualifications are desirable but not essential Ability to follow processes, prioritise tasks, and maintain accurate records. Reward & Benefits: Commitment and dedication to your ongoing personal and professional development. They will help you to grow to your potential so you can be at your best in your current role and to support your future career aspirations. A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and customers. End of year bonus subject to business performance. Please note we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful.

Export Sales Coordinator NG17 - on site 27,000 - 30,000 neg (salary reviewed every 6 months up to the current 2-year salary of 36,000) About them: My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family-owned business with solid values and many of their workforce stay at the company for the whole of their career. The role: They are looking for a Export Sales Coordinator to join their team. The role is to provide full support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors. Key Duties for the Export Sales Coordinator: Coordinating and administering support for their international markets Responding to customer queries and delivering customer focused resolutions. Providing excellent service to international agents, distributors, and customers. Collaborating with internal teams to ensure the smooth and timely processing of orders and enquiries. Accurately processing orders, with a focus on efficiency and cost-effective shipping. Proactively monitoring parcel tracking, resolving issues and keeping agents and distributors informed. Managing weekly consolidated shipments to distributors Developing and maintaining knowledge of customs and exporting to ensure accurate export records and compliance with international trade regulations. Developing and maintaining excellent product knowledge. Person Specification: High level Customer Service / Account Management experience is essential and able to demonstrate outstanding Customer Service experience Highly motivated, organised, and proactive, with the experience of working in a fast-moving business environment. Have meticulous attention to detail Enjoys working as part of a wider team Ability to perform under pressure and remain calm Work using own initiative IT competent Excellent planning and organisational skills with the ability to prioritise and respond to time frames and deadlines Able to adapt to change at short notice Strong communication skills both written and verbal Other Information : The core hours of work are Monday - Friday, 8.30am - 5pm - with flexibility on either side of this. The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking facilities. Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs, please assume you have been unsuccessful.