Sales Order Administrator / Customer Service Coordinator Birmingham Business Park, B37 Mon - Fri, 9am - 5pm Overview: Our well-established professional client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business. They are looking for a Customer Service Co-Ordinator / Sales Order Process Administrator to process customer and supplier orders, delivery requests and accounts to ensure that customer needs and service levels are achieved. Duties will involve: Create and update orders and delivery requests in accordance with the Company s procedures Develop and maintain good and effective working relationships between customers, suppliers and sales staff Support the sales teams in their objectives Ensure prompt action and progress of call offs and queries received from customers, suppliers and sales staff Check customer and manufacturer acknowledgements Monitor customer credit status in conjunction with Head Office and ensure that company Credit Control procedures are always adhered to Work with colleagues to achieve team objective and KPI targets General office duties such as visitor reception, admin and filing Essential Experience: Well-developed telephone call handling skills Have excellent written and oral communication skills Must be able to communicate effectively and be polite and assertive when required Experience of processing information using systems - ie Sales Orders, Purchase Orders, POD's etc Ability to work calmly under pressure and make correct decisions Ability to listen and be patient when required Able to work accurately and quickly Must show evidence of being organised and responding promptly Evidence of building relationships with customers or suppliers Have relevant experience of customer service support and administration Good IT Skills - Outlook, Word, Excel and general Windows environment Must reside within a commutable distance form the office Desirable Experience: Knowledge of managing orders within customer credit limits Experience of dealing with invoice queries Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful. Key search terms: Customer Account Manager, Aftersales Coordinator, Sales Support, Sales Administrator, customer service admin, order processing, sales order, purchasing orders, logisitcs, quotes, call offs, suppliers, distribution, transport clerk
Apr 03, 2026
Full time
Sales Order Administrator / Customer Service Coordinator Birmingham Business Park, B37 Mon - Fri, 9am - 5pm Overview: Our well-established professional client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business. They are looking for a Customer Service Co-Ordinator / Sales Order Process Administrator to process customer and supplier orders, delivery requests and accounts to ensure that customer needs and service levels are achieved. Duties will involve: Create and update orders and delivery requests in accordance with the Company s procedures Develop and maintain good and effective working relationships between customers, suppliers and sales staff Support the sales teams in their objectives Ensure prompt action and progress of call offs and queries received from customers, suppliers and sales staff Check customer and manufacturer acknowledgements Monitor customer credit status in conjunction with Head Office and ensure that company Credit Control procedures are always adhered to Work with colleagues to achieve team objective and KPI targets General office duties such as visitor reception, admin and filing Essential Experience: Well-developed telephone call handling skills Have excellent written and oral communication skills Must be able to communicate effectively and be polite and assertive when required Experience of processing information using systems - ie Sales Orders, Purchase Orders, POD's etc Ability to work calmly under pressure and make correct decisions Ability to listen and be patient when required Able to work accurately and quickly Must show evidence of being organised and responding promptly Evidence of building relationships with customers or suppliers Have relevant experience of customer service support and administration Good IT Skills - Outlook, Word, Excel and general Windows environment Must reside within a commutable distance form the office Desirable Experience: Knowledge of managing orders within customer credit limits Experience of dealing with invoice queries Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful. Key search terms: Customer Account Manager, Aftersales Coordinator, Sales Support, Sales Administrator, customer service admin, order processing, sales order, purchasing orders, logisitcs, quotes, call offs, suppliers, distribution, transport clerk
Logistics and Customer Service Coordinator Birmingham Business Park, B37 Mon - Fri, 9am - 5pm Overview: Our well-established professional client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business. They are looking for a Customer Service Co-Ordinator / Sales Order Process Administrator to process customer and supplier orders, delivery requests and accounts to ensure that customer needs and service levels are achieved. Duties will involve: Create and update orders and delivery requests in accordance with the Company s procedures Develop and maintain good and effective working relationships between customers, suppliers and sales staff Support the sales teams in their objectives Ensure prompt action and progress of call offs and queries received from customers, suppliers and sales staff Check customer and manufacturer acknowledgements Monitor customer credit status in conjunction with Head Office and ensure that company Credit Control procedures are always adhered to Work with colleagues to achieve team objective and KPI targets General office duties such as visitor reception, admin and filing Essential Experience: Well-developed telephone call handling skills Have excellent written and oral communication skills Must be able to communicate effectively and be polite and assertive when required Experience of processing information using systems - ie Sales Orders, Purchase Orders, POD's etc Ability to work calmly under pressure and make correct decisions Ability to listen and be patient when required Able to work accurately and quickly Must show evidence of being organised and responding promptly Evidence of building relationships with customers or suppliers Have relevant experience of customer service support and administration Good IT Skills - Outlook, Word, Excel and general Windows environment Must reside within a commutable distance form the office Desirable Experience: Knowledge of managing orders within customer credit limits Experience of dealing with invoice queries Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful. Key search terms: Customer Account Manager, Aftersales Coordinator, Sales Support, Sales Administrator, customer service admin, order processing, sales order, purchasing orders, logisitcs, quotes, call offs, suppliers, distribution, transport clerk
Apr 03, 2026
Full time
Logistics and Customer Service Coordinator Birmingham Business Park, B37 Mon - Fri, 9am - 5pm Overview: Our well-established professional client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business. They are looking for a Customer Service Co-Ordinator / Sales Order Process Administrator to process customer and supplier orders, delivery requests and accounts to ensure that customer needs and service levels are achieved. Duties will involve: Create and update orders and delivery requests in accordance with the Company s procedures Develop and maintain good and effective working relationships between customers, suppliers and sales staff Support the sales teams in their objectives Ensure prompt action and progress of call offs and queries received from customers, suppliers and sales staff Check customer and manufacturer acknowledgements Monitor customer credit status in conjunction with Head Office and ensure that company Credit Control procedures are always adhered to Work with colleagues to achieve team objective and KPI targets General office duties such as visitor reception, admin and filing Essential Experience: Well-developed telephone call handling skills Have excellent written and oral communication skills Must be able to communicate effectively and be polite and assertive when required Experience of processing information using systems - ie Sales Orders, Purchase Orders, POD's etc Ability to work calmly under pressure and make correct decisions Ability to listen and be patient when required Able to work accurately and quickly Must show evidence of being organised and responding promptly Evidence of building relationships with customers or suppliers Have relevant experience of customer service support and administration Good IT Skills - Outlook, Word, Excel and general Windows environment Must reside within a commutable distance form the office Desirable Experience: Knowledge of managing orders within customer credit limits Experience of dealing with invoice queries Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful. Key search terms: Customer Account Manager, Aftersales Coordinator, Sales Support, Sales Administrator, customer service admin, order processing, sales order, purchasing orders, logisitcs, quotes, call offs, suppliers, distribution, transport clerk
Export Coordinator Sutton in Ashfield £31,000 to start, reviewed at 6 months About them: My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family owned business with solid values and many of their workforce stay at the company for the whole of their career. Overview Working as part of a small team within an export function, the role supports the coordination of international shipments, ensuring orders are dispatched on time with accurate documentation. The position involves liaising with courier services and freight providers to ensure shipments are correctly declared for customs purposes and maintaining organised records for compliance and audit requirements. The role works closely with administrative colleagues and contract teams to ensure shipment requirements are met, and with warehouse packing staff to resolve any issues that may delay dispatch. Duties Export Dispatch Processes Carry out routine processes relating to bonded or controlled warehouse stock, working with relevant teams to resolve any issues that arise. Manage daily consolidated courier dispatches. Process online courier bookings, including preparing commercial invoices and ensuring shipping labels are provided to the packing team in a timely manner. Prepare and organise international mail for dispatch. Produce documentation required for returned goods. Complete daily system updates for consolidated distributor shipments. Customs Compliance Prepare export documentation such as commercial invoices and certificates required for international shipments. Provide advance shipment information to couriers and freight providers, ensuring correct customs declarations are completed and returned. Review export declarations for accuracy and raise any discrepancies with the relevant carrier or agent. Maintain a structured filing system to ensure all shipments remain compliant with customs and regulatory requirements. Undertake ongoing training to stay up to date with export and customs procedures. Organisation Work collaboratively within the team to manage a shared inbox and distribute workload efficiently. Monitor and manage manual dispatch requests within internal systems, coordinating with administrative teams to ensure timely shipment of orders. Monitor stock levels of dispatch materials such as envelopes, labels, and documentation. Communication Work with colleagues across departments to resolve dispatch-related queries. Report system issues to relevant support teams to minimise delays in order dispatch. Liaise with courier services and freight partners to ensure shipment instructions and customs information are clearly communicated and returned correctly. Provide feedback to supervisors and management to support continuous improvement and maintain high compliance standards. Person Specification Knowledge of export and customs procedures (Essential) Friendly and approachable Self-motivated and reliable Strong attention to detail Methodical and organised approach to work Comfortable working as part of a team Able to work effectively under pressure Willingness to learn and develop new skills Confident using IT systems Strong planning skills with the ability to meet deadlines Good organisational skills and ability to manage workload Adaptable and flexible in a fast-changing environment Proactive with a detail-focused mindset Clear and effective communication skills, both written and verbal Other Information: Monday to Friday. The start and finish times are flexible between 8am - 9am and 4.30pm - 5.30pm. The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking.
Mar 31, 2026
Full time
Export Coordinator Sutton in Ashfield £31,000 to start, reviewed at 6 months About them: My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family owned business with solid values and many of their workforce stay at the company for the whole of their career. Overview Working as part of a small team within an export function, the role supports the coordination of international shipments, ensuring orders are dispatched on time with accurate documentation. The position involves liaising with courier services and freight providers to ensure shipments are correctly declared for customs purposes and maintaining organised records for compliance and audit requirements. The role works closely with administrative colleagues and contract teams to ensure shipment requirements are met, and with warehouse packing staff to resolve any issues that may delay dispatch. Duties Export Dispatch Processes Carry out routine processes relating to bonded or controlled warehouse stock, working with relevant teams to resolve any issues that arise. Manage daily consolidated courier dispatches. Process online courier bookings, including preparing commercial invoices and ensuring shipping labels are provided to the packing team in a timely manner. Prepare and organise international mail for dispatch. Produce documentation required for returned goods. Complete daily system updates for consolidated distributor shipments. Customs Compliance Prepare export documentation such as commercial invoices and certificates required for international shipments. Provide advance shipment information to couriers and freight providers, ensuring correct customs declarations are completed and returned. Review export declarations for accuracy and raise any discrepancies with the relevant carrier or agent. Maintain a structured filing system to ensure all shipments remain compliant with customs and regulatory requirements. Undertake ongoing training to stay up to date with export and customs procedures. Organisation Work collaboratively within the team to manage a shared inbox and distribute workload efficiently. Monitor and manage manual dispatch requests within internal systems, coordinating with administrative teams to ensure timely shipment of orders. Monitor stock levels of dispatch materials such as envelopes, labels, and documentation. Communication Work with colleagues across departments to resolve dispatch-related queries. Report system issues to relevant support teams to minimise delays in order dispatch. Liaise with courier services and freight partners to ensure shipment instructions and customs information are clearly communicated and returned correctly. Provide feedback to supervisors and management to support continuous improvement and maintain high compliance standards. Person Specification Knowledge of export and customs procedures (Essential) Friendly and approachable Self-motivated and reliable Strong attention to detail Methodical and organised approach to work Comfortable working as part of a team Able to work effectively under pressure Willingness to learn and develop new skills Confident using IT systems Strong planning skills with the ability to meet deadlines Good organisational skills and ability to manage workload Adaptable and flexible in a fast-changing environment Proactive with a detail-focused mindset Clear and effective communication skills, both written and verbal Other Information: Monday to Friday. The start and finish times are flexible between 8am - 9am and 4.30pm - 5.30pm. The company offers a number of benefits such as Profit Related Pay Scheme (after 1 year of service), a Group Personal pension plan, subsidised restaurant and car parking.
