H&T Pawnbrokers

Are you a natural leader with a passion for people, performance, and customer service? Do you thrive in a fast-paced customer environment where you can make a real difference in your community? If so, we'd love to welcome you to H&T as a Store Manager. At H&T, you'll join a passionate team working together at the UK's leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague. Starting Salary: £37,000 ( Grade 1 Store with Town Manager Allowance Location: Luton & Dunstable Job Type: Full Time 37.5 hours Flexibility: Full flexibility from Monday to Sunday is required. The opportunity to earn up to £4,000 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs This salary does not inlcude the additional £3k to oversee 2 stores. About the Role As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You'll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well-trained, and proud of their role. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role. Key Responsibilities Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi-skilled and customer-focused Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment Drive performance, control costs, and identify growth opportunities to ensure consistent profitability Collaborate with the wider regional team, sharing best practices and supporting overall business success Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues This vacancy is for a 2 store management Click here to view the full Job Description. STORE MANAGER JOB DESCRIPTION Watch our short video on a day in the life of a H&T store to see what it's like to work at H&T. A DAY IN THE LIFE OF A H&T STORE What We're Looking For A passion for high standards and delivering exceptional experiences for both customers and colleagues Strong verbal and written communication skills Proven ability to lead, motivate, and develop a team Previous experience as a Store Manager or Remote Manager in a Financial Services or customer-facing environment Multilingual skills are a bonus - due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required What We Offer At H&T, we're proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you'll receive full training and ongoing development to support your growth, with clear pathways for career progression. We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include: 30 days of holiday (including bank holidays), rising to 33 days with length of service Flexibility to buy or sell holiday days to suit your lifestyle Access to a private healthcare plan Cycle to work scheme and season ticket loans Preferential currency exchange rates Generous staff discounts - up to 25% off jewellery and high-end watches Incentive schemes to reward your achievements Exclusive discounts at leading retailers via our employee perks portal Lead with purpose. Inspire your team. Make a difference. Apply now to join H&T and take the next step in your leadership journey.

Work in a team who love what they do and help make H&T a leading retailer and first choice for Financial Services, while supporting your local community. Enjoy a culture that encourages its colleagues, Embraces diversity and supports its local communities. Plus, 25% discount on jewellery and watches. JOB SPECIFICS Job Title: Sales Assistant Job Type: Full Time - 37.5 Hours Salary: £25,407.00 per Annum (Includes London Weighting) Location: Walworth Road The chance to earn up to £2k discretionary bonus over each year pro rated. ABOUT US - MORE THAN MEETS THE EYE Pawnbroking may not be at the top of everyone's list for their next career move. But, perceptions can be deceiving and there's a lot more to us than meets the eye. We've been around for a long time (over 125 years) and have built a reputation as a community based financial services provider. In fact, we are the largest pawnbroker in the UK. We're also a major high street retailer with a presence in over 270 high streets and are growing our e-commerce and social commerce focus. We offer exciting challenges and the ability to build your career in a supportive environment that encourages growth and embraces diverse thinking. ABOUT YOU You will: Have excellent communication skills and be fluent in English. Enjoy working in a busy environment and be keen to progress. Be passionate about great customer service. Be flexible - Saturday working will be required. If you are multilingual this is an added bonus but not a requirement. WHAT WE PROMISE YOU We promise to invest in you, to help you advance your career and be part of a team that makes a difference to the communities we work in. Everyone who joins us benefits from: Salary increment on successful completion of training. The opportunity to earn up to £2k discretionary bonus over each year. 30 days holiday (Including bank holidays and increasing with length of service) and the flexibility to buy and sell days. Up to 25% discount on our amazing range of new and pre-loved jewellery and watches. Pension and life assurance. A training package designed for you. An annual loan for your parking permit or season ticket to help your commute to work. The option to take part in our cycle to work scheme. The chance to be involved in our charity partnership with Fareshare UK. London weighting is offered for stores inside of the M25. WE CELEBRATE YOU! We believe it's the uniqueness of our people which sets us apart. We celebrate that our teams are made up of colleagues from all cultures, backgrounds and walks of life. We welcome diverse experiences. We have an open mind to everything we do and value people who think differently and embrace change.

Work in a team who love what they do and help make H&T a leading retailer and first choice for Financial Services, while supporting your local community. Enjoy a culture that encourages its colleagues, Embraces diversity and supports its local communities. Plus, 25% discount on jewellery and watches. JOB SPECIFICS Job Title: Sales Assistant Job Type: Full Time - 37.5 Hours Salary: £23,907.00 per Annum Location: Eastbourne The chance to earn up to £2k discretionary bonus over each year. ABOUT US - MORE THAN MEETS THE EYE Pawnbroking may not be at the top of everyone's list for their next career move. But, perceptions can be deceiving and there's a lot more to us than meets the eye. We've been around for a long time (over 125 years) and have built a reputation as a community based financial services provider. In fact, we are the largest pawnbroker in the UK. We're also a major high street retailer with a presence in over 270 high streets and are growing our e-commerce and social commerce focus. We offer exciting challenges and the ability to build your career in a supportive environment that encourages growth and embraces diverse thinking. ABOUT YOU You will: Have excellent communication skills and be fluent in English. Enjoy working in a busy environment and be keen to progress. Be passionate about great customer service. Be flexible - Weekend working will be required. If you are multilingual this is an added bonus but not a requirement. WHAT WE PROMISE YOU We promise to invest in you, to help you advance your career and be part of a team that makes a difference to the communities we work in. Everyone who joins us benefits from: Salary increment on successful completion of training. The opportunity to earn up to £2k discretionary bonus over each year. 30 days holiday (Including bank holidays and increasing with length of service) and the flexibility to buy and sell days. Up to 25% discount on our amazing range of new and pre-loved jewellery and watches. Pension and life assurance. A training package designed for you. An annual loan for your parking permit or season ticket to help your commute to work. The option to take part in our cycle to work scheme. The chance to be involved in our charity partnership with Fareshare UK. London weighting is offered for stores inside of the M25. WE CELEBRATE YOU! We believe it's the uniqueness of our people which sets us apart. We celebrate that our teams are made up of colleagues from all cultures, backgrounds and walks of life. We welcome diverse experiences. We have an open mind to everything we do and value people who think differently and embrace change.

Work in a team who love what they do and help make H&T a leading retailer and first choice for Financial Services, while supporting your local community. Enjoy a culture that encourages its colleagues, Embraces diversity and supports its local communities. Plus, 25% discount on jewellery and watches. JOB SPECIFICS Job Title: Sales Assistant Job Type: Full Time - 37.5 Hours Salary: £25,407.00 per Annum (Includes London Weighting) Location: Peckham The chance to earn up to £2k discretionary bonus over each year pro rated. ABOUT US - MORE THAN MEETS THE EYE Pawnbroking may not be at the top of everyone's list for their next career move. But, perceptions can be deceiving and there's a lot more to us than meets the eye. We've been around for a long time (over 125 years) and have built a reputation as a community based financial services provider. In fact, we are the largest pawnbroker in the UK. We're also a major high street retailer with a presence in over 270 high streets and are growing our e-commerce and social commerce focus. We offer exciting challenges and the ability to build your career in a supportive environment that encourages growth and embraces diverse thinking. ABOUT YOU You will: Have excellent communication skills and be fluent in English. Enjoy working in a busy environment and be keen to progress. Be passionate about great customer service. Be flexible - Saturday working will be required. If you are multilingual this is an added bonus but not a requirement. WHAT WE PROMISE YOU We promise to invest in you, to help you advance your career and be part of a team that makes a difference to the communities we work in. Everyone who joins us benefits from: Salary increment on successful completion of training. The opportunity to earn up to £2k discretionary bonus over each year. 30 days holiday (Including bank holidays and increasing with length of service) and the flexibility to buy and sell days. Up to 25% discount on our amazing range of new and pre-loved jewellery and watches. Pension and life assurance. A training package designed for you. An annual loan for your parking permit or season ticket to help your commute to work. The option to take part in our cycle to work scheme. The chance to be involved in our charity partnership with Fareshare UK. London weighting is offered for stores inside of the M25. WE CELEBRATE YOU! We believe it's the uniqueness of our people which sets us apart. We celebrate that our teams are made up of colleagues from all cultures, backgrounds and walks of life. We welcome diverse experiences. We have an open mind to everything we do and value people who think differently and embrace change.