Admin & Customer Care Operative Salary: £24,863.00 per annum Location: SS5 4JH Job Type: Full Time - 6 Month Fixed Term Contract Role Summary This role will sup port STS watch service centre to achieve the company's strategy, to provide customers with both help and advice. To process the items sent to STS in a professional and timely manner. This role will require the successful candidate to have or develop a professional manner when dealing with customers by telephone, in person or email, to be able to enter data with attention to detail, to handle items with care, and follow procedures. A knowledge of Microsoft office applications is advantageous but not essential. Being a team orientated individual will be essential. Full support and training will be given. Role Objectives Manage customer items and enquiries, in a timely manner Ensure the correct recording of information Check and raise paperwork to send to customers Assist in all areas of the administration department as required Role Responsibilities Log items onto the system including customer details and instructions, scanning paperwork Create customer accounts Review and send estimates via email to customers Proceed jobs on customer instructions, noting information and taking payment if required Assist with customer enquiries over thetelephone General office Administration duties Producing & checking Invoices and items prior to sending, including commercial invoices for international deliveries Assist walk in customers Accept and process deliveries passing them over to relevant departments Assist in the despatch area, wrapping, boxing, bagging and sending via couriers Liaising with other departments on the progress of parts/repairs Assist with courier and customs enquiries Ad Hoc office requirements as needed Skills and Qualifications Basic Microsoft office (Word, Excel, PowerPoint) or Google suite Attention to detail Excellent communication skills. Self-starter Good organisational skills Professional at all times to customers and visitors Adaptable to multiple roles dependant on business needs
Apr 29, 2026
Full time
Admin & Customer Care Operative Salary: £24,863.00 per annum Location: SS5 4JH Job Type: Full Time - 6 Month Fixed Term Contract Role Summary This role will sup port STS watch service centre to achieve the company's strategy, to provide customers with both help and advice. To process the items sent to STS in a professional and timely manner. This role will require the successful candidate to have or develop a professional manner when dealing with customers by telephone, in person or email, to be able to enter data with attention to detail, to handle items with care, and follow procedures. A knowledge of Microsoft office applications is advantageous but not essential. Being a team orientated individual will be essential. Full support and training will be given. Role Objectives Manage customer items and enquiries, in a timely manner Ensure the correct recording of information Check and raise paperwork to send to customers Assist in all areas of the administration department as required Role Responsibilities Log items onto the system including customer details and instructions, scanning paperwork Create customer accounts Review and send estimates via email to customers Proceed jobs on customer instructions, noting information and taking payment if required Assist with customer enquiries over thetelephone General office Administration duties Producing & checking Invoices and items prior to sending, including commercial invoices for international deliveries Assist walk in customers Accept and process deliveries passing them over to relevant departments Assist in the despatch area, wrapping, boxing, bagging and sending via couriers Liaising with other departments on the progress of parts/repairs Assist with courier and customs enquiries Ad Hoc office requirements as needed Skills and Qualifications Basic Microsoft office (Word, Excel, PowerPoint) or Google suite Attention to detail Excellent communication skills. Self-starter Good organisational skills Professional at all times to customers and visitors Adaptable to multiple roles dependant on business needs
Are you ready to take the next step in your retail career? Do you have a passion for leading teams, delivering exceptional customer service, and making a real impact in your local community? Join H&T as a Deputy Store Manager and help shape the future of our store. At H&T, you'll join a passionate team working together at the UK's leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague. Location: Blackpool Job Type: Full Time 37.5 Hours Flexibility: Full flexibility from Monday to Sunday is required. The opportunity to earn up to £2,400 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs About the Role As a Deputy Store Manager, you'll support the Store Manager in leading a motivated, well-trained team to deliver personalised exceptional service to all of our customers. You'll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You'll also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role. Key Responsibilities Support and motivate colleagues to achieve store goals and deliver outstanding service Help train and develop a flexible, multi-skilled team that meets customer needs with confidence and care Ensure a welcoming, professional in-store environment where every customer receives the right outcome for their situation Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations Drive performance and support the team in achieving key financial targets Collaborate with the wider area team, sharing insights and best practices to support overall business success Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption Click here to view the full Job Description. DEPUTY STORE MANAGER JOB DESCRIPTION Watch our short video on a day in the life of a H&T store to see what it's like to work at H&T. A DAY IN THE LIFE OF A H&T STORE What We're Looking For Passion for high standards and delivering exceptional customer and team experiences Excellent verbal and written communication skills A strong desire to lead, support, and develop others A customer-first mindset with a proactive attitude Previous supervisory or management experience in a financial services or customer-facing role Multilingual skills are a bonus - due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required What We Offer At H&T, we're proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you'll receive full training and ongoing development to support your growth, with clear pathways for career progression. We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include: 30 days of holiday (including bank holidays), rising to 33 days with length of service Flexibility to buy or sell holiday days to suit your lifestyle Access to a private healthcare plan Cycle to work scheme and season ticket loans Preferential currency exchange rates Generous staff discounts - up to 25% off jewellery and high-end watches Incentive schemes to reward your achievements Exclusive discounts at leading retailers via our employee perks portal Ready to lead with purpose and make a difference? Apply now and become part of a company that values people, passion, and potential.
Apr 27, 2026
Full time
Are you ready to take the next step in your retail career? Do you have a passion for leading teams, delivering exceptional customer service, and making a real impact in your local community? Join H&T as a Deputy Store Manager and help shape the future of our store. At H&T, you'll join a passionate team working together at the UK's leading pawnbroker and one of the top 10 jewellery and watch retailers. We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague. Location: Blackpool Job Type: Full Time 37.5 Hours Flexibility: Full flexibility from Monday to Sunday is required. The opportunity to earn up to £2,400 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs About the Role As a Deputy Store Manager, you'll support the Store Manager in leading a motivated, well-trained team to deliver personalised exceptional service to all of our customers. You'll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You'll also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role. Key Responsibilities Support and motivate colleagues to achieve store goals and deliver outstanding service Help train and develop a flexible, multi-skilled team that meets customer needs with confidence and care Ensure a welcoming, professional in-store environment where every customer receives the right outcome for their situation Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations Drive performance and support the team in achieving key financial targets Collaborate with the wider area team, sharing insights and best practices to support overall business success Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption Click here to view the full Job Description. DEPUTY STORE MANAGER JOB DESCRIPTION Watch our short video on a day in the life of a H&T store to see what it's like to work at H&T. A DAY IN THE LIFE OF A H&T STORE What We're Looking For Passion for high standards and delivering exceptional customer and team experiences Excellent verbal and written communication skills A strong desire to lead, support, and develop others A customer-first mindset with a proactive attitude Previous supervisory or management experience in a financial services or customer-facing role Multilingual skills are a bonus - due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required What We Offer At H&T, we're proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you'll receive full training and ongoing development to support your growth, with clear pathways for career progression. We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include: 30 days of holiday (including bank holidays), rising to 33 days with length of service Flexibility to buy or sell holiday days to suit your lifestyle Access to a private healthcare plan Cycle to work scheme and season ticket loans Preferential currency exchange rates Generous staff discounts - up to 25% off jewellery and high-end watches Incentive schemes to reward your achievements Exclusive discounts at leading retailers via our employee perks portal Ready to lead with purpose and make a difference? Apply now and become part of a company that values people, passion, and potential.
Work in a team who love what they do and help make H&T a leading retailer and first choice for Financial Services, while supporting your local community. Enjoy a culture that encourages its colleagues, Embraces diversity and supports its local communities. Plus, 25% discount on jewellery and watches. JOB SPECIFICS Job Title: Sales Assistant Job Type: Full Time - 37.5 Hours Salary: £25,407.00 per Annum (Includes London Weighting) Location: Walworth Road The chance to earn up to £2k discretionary bonus over each year pro rated. ABOUT US - MORE THAN MEETS THE EYE Pawnbroking may not be at the top of everyone's list for their next career move. But, perceptions can be deceiving and there's a lot more to us than meets the eye. We've been around for a long time (over 125 years) and have built a reputation as a community based financial services provider. In fact, we are the largest pawnbroker in the UK. We're also a major high street retailer with a presence in over 270 high streets and are growing our e-commerce and social commerce focus. We offer exciting challenges and the ability to build your career in a supportive environment that encourages growth and embraces diverse thinking. ABOUT YOU You will: Have excellent communication skills and be fluent in English. Enjoy working in a busy environment and be keen to progress. Be passionate about great customer service. Be flexible - Saturday working will be required. If you are multilingual this is an added bonus but not a requirement. WHAT WE PROMISE YOU We promise to invest in you, to help you advance your career and be part of a team that makes a difference to the communities we work in. Everyone who joins us benefits from: Salary increment on successful completion of training. The opportunity to earn up to £2k discretionary bonus over each year. 30 days holiday (Including bank holidays and increasing with length of service) and the flexibility to buy and sell days. Up to 25% discount on our amazing range of new and pre-loved jewellery and watches. Pension and life assurance. A training package designed for you. An annual loan for your parking permit or season ticket to help your commute to work. The option to take part in our cycle to work scheme. The chance to be involved in our charity partnership with Fareshare UK. London weighting is offered for stores inside of the M25. WE CELEBRATE YOU! We believe it's the uniqueness of our people which sets us apart. We celebrate that our teams are made up of colleagues from all cultures, backgrounds and walks of life. We welcome diverse experiences. We have an open mind to everything we do and value people who think differently and embrace change.
Oct 07, 2025
Full time
Work in a team who love what they do and help make H&T a leading retailer and first choice for Financial Services, while supporting your local community. Enjoy a culture that encourages its colleagues, Embraces diversity and supports its local communities. Plus, 25% discount on jewellery and watches. JOB SPECIFICS Job Title: Sales Assistant Job Type: Full Time - 37.5 Hours Salary: £25,407.00 per Annum (Includes London Weighting) Location: Walworth Road The chance to earn up to £2k discretionary bonus over each year pro rated. ABOUT US - MORE THAN MEETS THE EYE Pawnbroking may not be at the top of everyone's list for their next career move. But, perceptions can be deceiving and there's a lot more to us than meets the eye. We've been around for a long time (over 125 years) and have built a reputation as a community based financial services provider. In fact, we are the largest pawnbroker in the UK. We're also a major high street retailer with a presence in over 270 high streets and are growing our e-commerce and social commerce focus. We offer exciting challenges and the ability to build your career in a supportive environment that encourages growth and embraces diverse thinking. ABOUT YOU You will: Have excellent communication skills and be fluent in English. Enjoy working in a busy environment and be keen to progress. Be passionate about great customer service. Be flexible - Saturday working will be required. If you are multilingual this is an added bonus but not a requirement. WHAT WE PROMISE YOU We promise to invest in you, to help you advance your career and be part of a team that makes a difference to the communities we work in. Everyone who joins us benefits from: Salary increment on successful completion of training. The opportunity to earn up to £2k discretionary bonus over each year. 30 days holiday (Including bank holidays and increasing with length of service) and the flexibility to buy and sell days. Up to 25% discount on our amazing range of new and pre-loved jewellery and watches. Pension and life assurance. A training package designed for you. An annual loan for your parking permit or season ticket to help your commute to work. The option to take part in our cycle to work scheme. The chance to be involved in our charity partnership with Fareshare UK. London weighting is offered for stores inside of the M25. WE CELEBRATE YOU! We believe it's the uniqueness of our people which sets us apart. We celebrate that our teams are made up of colleagues from all cultures, backgrounds and walks of life. We welcome diverse experiences. We have an open mind to everything we do and value people who think differently and embrace change.
Work in a team who love what they do and help make H&T a leading retailer and first choice for Financial Services, while supporting your local community. Enjoy a culture that encourages its colleagues, Embraces diversity and supports its local communities. Plus, 25% discount on jewellery and watches. JOB SPECIFICS Job Title: Sales Assistant Job Type: Full Time - 37.5 Hours Salary: £23,907.00 per Annum Location: Eastbourne The chance to earn up to £2k discretionary bonus over each year. ABOUT US - MORE THAN MEETS THE EYE Pawnbroking may not be at the top of everyone's list for their next career move. But, perceptions can be deceiving and there's a lot more to us than meets the eye. We've been around for a long time (over 125 years) and have built a reputation as a community based financial services provider. In fact, we are the largest pawnbroker in the UK. We're also a major high street retailer with a presence in over 270 high streets and are growing our e-commerce and social commerce focus. We offer exciting challenges and the ability to build your career in a supportive environment that encourages growth and embraces diverse thinking. ABOUT YOU You will: Have excellent communication skills and be fluent in English. Enjoy working in a busy environment and be keen to progress. Be passionate about great customer service. Be flexible - Weekend working will be required. If you are multilingual this is an added bonus but not a requirement. WHAT WE PROMISE YOU We promise to invest in you, to help you advance your career and be part of a team that makes a difference to the communities we work in. Everyone who joins us benefits from: Salary increment on successful completion of training. The opportunity to earn up to £2k discretionary bonus over each year. 30 days holiday (Including bank holidays and increasing with length of service) and the flexibility to buy and sell days. Up to 25% discount on our amazing range of new and pre-loved jewellery and watches. Pension and life assurance. A training package designed for you. An annual loan for your parking permit or season ticket to help your commute to work. The option to take part in our cycle to work scheme. The chance to be involved in our charity partnership with Fareshare UK. London weighting is offered for stores inside of the M25. WE CELEBRATE YOU! We believe it's the uniqueness of our people which sets us apart. We celebrate that our teams are made up of colleagues from all cultures, backgrounds and walks of life. We welcome diverse experiences. We have an open mind to everything we do and value people who think differently and embrace change.
Oct 02, 2025
Full time
Work in a team who love what they do and help make H&T a leading retailer and first choice for Financial Services, while supporting your local community. Enjoy a culture that encourages its colleagues, Embraces diversity and supports its local communities. Plus, 25% discount on jewellery and watches. JOB SPECIFICS Job Title: Sales Assistant Job Type: Full Time - 37.5 Hours Salary: £23,907.00 per Annum Location: Eastbourne The chance to earn up to £2k discretionary bonus over each year. ABOUT US - MORE THAN MEETS THE EYE Pawnbroking may not be at the top of everyone's list for their next career move. But, perceptions can be deceiving and there's a lot more to us than meets the eye. We've been around for a long time (over 125 years) and have built a reputation as a community based financial services provider. In fact, we are the largest pawnbroker in the UK. We're also a major high street retailer with a presence in over 270 high streets and are growing our e-commerce and social commerce focus. We offer exciting challenges and the ability to build your career in a supportive environment that encourages growth and embraces diverse thinking. ABOUT YOU You will: Have excellent communication skills and be fluent in English. Enjoy working in a busy environment and be keen to progress. Be passionate about great customer service. Be flexible - Weekend working will be required. If you are multilingual this is an added bonus but not a requirement. WHAT WE PROMISE YOU We promise to invest in you, to help you advance your career and be part of a team that makes a difference to the communities we work in. Everyone who joins us benefits from: Salary increment on successful completion of training. The opportunity to earn up to £2k discretionary bonus over each year. 30 days holiday (Including bank holidays and increasing with length of service) and the flexibility to buy and sell days. Up to 25% discount on our amazing range of new and pre-loved jewellery and watches. Pension and life assurance. A training package designed for you. An annual loan for your parking permit or season ticket to help your commute to work. The option to take part in our cycle to work scheme. The chance to be involved in our charity partnership with Fareshare UK. London weighting is offered for stores inside of the M25. WE CELEBRATE YOU! We believe it's the uniqueness of our people which sets us apart. We celebrate that our teams are made up of colleagues from all cultures, backgrounds and walks of life. We welcome diverse experiences. We have an open mind to everything we do and value people who think differently and embrace change.
Work in a team who love what they do and help make H&T a leading retailer and first choice for Financial Services, while supporting your local community. Enjoy a culture that encourages its colleagues, Embraces diversity and supports its local communities. Plus, 25% discount on jewellery and watches. JOB SPECIFICS Job Title: Sales Assistant Job Type: Full Time - 37.5 Hours Salary: £25,407.00 per Annum (Includes London Weighting) Location: Peckham The chance to earn up to £2k discretionary bonus over each year pro rated. ABOUT US - MORE THAN MEETS THE EYE Pawnbroking may not be at the top of everyone's list for their next career move. But, perceptions can be deceiving and there's a lot more to us than meets the eye. We've been around for a long time (over 125 years) and have built a reputation as a community based financial services provider. In fact, we are the largest pawnbroker in the UK. We're also a major high street retailer with a presence in over 270 high streets and are growing our e-commerce and social commerce focus. We offer exciting challenges and the ability to build your career in a supportive environment that encourages growth and embraces diverse thinking. ABOUT YOU You will: Have excellent communication skills and be fluent in English. Enjoy working in a busy environment and be keen to progress. Be passionate about great customer service. Be flexible - Saturday working will be required. If you are multilingual this is an added bonus but not a requirement. WHAT WE PROMISE YOU We promise to invest in you, to help you advance your career and be part of a team that makes a difference to the communities we work in. Everyone who joins us benefits from: Salary increment on successful completion of training. The opportunity to earn up to £2k discretionary bonus over each year. 30 days holiday (Including bank holidays and increasing with length of service) and the flexibility to buy and sell days. Up to 25% discount on our amazing range of new and pre-loved jewellery and watches. Pension and life assurance. A training package designed for you. An annual loan for your parking permit or season ticket to help your commute to work. The option to take part in our cycle to work scheme. The chance to be involved in our charity partnership with Fareshare UK. London weighting is offered for stores inside of the M25. WE CELEBRATE YOU! We believe it's the uniqueness of our people which sets us apart. We celebrate that our teams are made up of colleagues from all cultures, backgrounds and walks of life. We welcome diverse experiences. We have an open mind to everything we do and value people who think differently and embrace change.
Sep 23, 2025
Full time
Work in a team who love what they do and help make H&T a leading retailer and first choice for Financial Services, while supporting your local community. Enjoy a culture that encourages its colleagues, Embraces diversity and supports its local communities. Plus, 25% discount on jewellery and watches. JOB SPECIFICS Job Title: Sales Assistant Job Type: Full Time - 37.5 Hours Salary: £25,407.00 per Annum (Includes London Weighting) Location: Peckham The chance to earn up to £2k discretionary bonus over each year pro rated. ABOUT US - MORE THAN MEETS THE EYE Pawnbroking may not be at the top of everyone's list for their next career move. But, perceptions can be deceiving and there's a lot more to us than meets the eye. We've been around for a long time (over 125 years) and have built a reputation as a community based financial services provider. In fact, we are the largest pawnbroker in the UK. We're also a major high street retailer with a presence in over 270 high streets and are growing our e-commerce and social commerce focus. We offer exciting challenges and the ability to build your career in a supportive environment that encourages growth and embraces diverse thinking. ABOUT YOU You will: Have excellent communication skills and be fluent in English. Enjoy working in a busy environment and be keen to progress. Be passionate about great customer service. Be flexible - Saturday working will be required. If you are multilingual this is an added bonus but not a requirement. WHAT WE PROMISE YOU We promise to invest in you, to help you advance your career and be part of a team that makes a difference to the communities we work in. Everyone who joins us benefits from: Salary increment on successful completion of training. The opportunity to earn up to £2k discretionary bonus over each year. 30 days holiday (Including bank holidays and increasing with length of service) and the flexibility to buy and sell days. Up to 25% discount on our amazing range of new and pre-loved jewellery and watches. Pension and life assurance. A training package designed for you. An annual loan for your parking permit or season ticket to help your commute to work. The option to take part in our cycle to work scheme. The chance to be involved in our charity partnership with Fareshare UK. London weighting is offered for stores inside of the M25. WE CELEBRATE YOU! We believe it's the uniqueness of our people which sets us apart. We celebrate that our teams are made up of colleagues from all cultures, backgrounds and walks of life. We welcome diverse experiences. We have an open mind to everything we do and value people who think differently and embrace change.
