An exciting opportunity has arisen for a Client Success Manager to join a fast-evolving technology business during a period of continued growth and transformation. This is a fantastic opportunity for an ambitious and technically-minded individual ready to step into a broader leadership role. Combining people management, client engagement and operational oversight, this position will play a key role in driving service performance and supporting the continued growth of the business. The successful candidate will act as the bridge between clients, technical teams and internal stakeholders - ensuring a high standard of support delivery while developing and mentoring a small team. Joining a business where visibility and collaboration are key, this role is well suited to someone who enjoys building relationships and leading from the front. Monday to Friday, 9:00am - 5:30pm hours with hybrid working available (approx. 1 day per week in the office). Salary is offered between £38,000 - £40,000 DOE. The Company This specialist technology business delivers software and support solutions to professional services clients across the UK. Operating within a niche and highly client-focused sector, they work closely with organisations to support business-critical systems and platforms. With continued growth underway, the business offers a collaborative and supportive environment where individuals are encouraged to take ownership, contribute ideas and grow alongside the organisation. Benefits 25 days holiday + bank holidays Additional birthday day off Medicash plan Company sick pay scheme Pension scheme Free onsite parking Flexible approach to working hours where required Genuine progression opportunities within a growing business The Day to Day Managing the day-to-day delivery of technical support services to clients on a bespoke software product solution. Acting as the key operational contact for client accounts post-implementation. Assuring client SLAs are achieved through oversight of team workload and allocation Leading, coaching, developing and supporting a small support team, driving performance and development. Prioritising and overseeing incoming support issues and escalations. Liaising with software providers and technical teams to troubleshoot and resolve issues. Building relationships with client stakeholders and maintaining high levels of service. Supporting onboarding and transition activities following project implementations. Monitoring service performance, reporting and operational processes. Driving improvements across support delivery, documentation and ways of working. Collaborating with engineering and leadership teams to support wider business growth and service development. You Will Have / Be Experience within a service delivery, service desk, technical support or IT operations environment. Previous experience managing or mentoring team members, or the ambition and capability to step into a leadership role. Experience within managed services, software support or technology environments would be highly advantageous. Exposure to platforms such as Microsoft Azure, service management tools or ITIL-aligned environments would also be beneficial. Strong client-facing communication skills and relationship-building abilities. Technical understanding of Microsoft environments, cloud platforms and IT infrastructure. Ability to confidently prioritise workload and manage escalations. Commercial awareness and a solutions-focused mindset. Strong organisational skills with attention to detail. Comfortable working in a fast-paced, evolving environment. How to Apply To hear more details about this opportunity, please email your CV to Rebecca Headden - Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further.
May 20, 2026
Full time
An exciting opportunity has arisen for a Client Success Manager to join a fast-evolving technology business during a period of continued growth and transformation. This is a fantastic opportunity for an ambitious and technically-minded individual ready to step into a broader leadership role. Combining people management, client engagement and operational oversight, this position will play a key role in driving service performance and supporting the continued growth of the business. The successful candidate will act as the bridge between clients, technical teams and internal stakeholders - ensuring a high standard of support delivery while developing and mentoring a small team. Joining a business where visibility and collaboration are key, this role is well suited to someone who enjoys building relationships and leading from the front. Monday to Friday, 9:00am - 5:30pm hours with hybrid working available (approx. 1 day per week in the office). Salary is offered between £38,000 - £40,000 DOE. The Company This specialist technology business delivers software and support solutions to professional services clients across the UK. Operating within a niche and highly client-focused sector, they work closely with organisations to support business-critical systems and platforms. With continued growth underway, the business offers a collaborative and supportive environment where individuals are encouraged to take ownership, contribute ideas and grow alongside the organisation. Benefits 25 days holiday + bank holidays Additional birthday day off Medicash plan Company sick pay scheme Pension scheme Free onsite parking Flexible approach to working hours where required Genuine progression opportunities within a growing business The Day to Day Managing the day-to-day delivery of technical support services to clients on a bespoke software product solution. Acting as the key operational contact for client accounts post-implementation. Assuring client SLAs are achieved through oversight of team workload and allocation Leading, coaching, developing and supporting a small support team, driving performance and development. Prioritising and overseeing incoming support issues and escalations. Liaising with software providers and technical teams to troubleshoot and resolve issues. Building relationships with client stakeholders and maintaining high levels of service. Supporting onboarding and transition activities following project implementations. Monitoring service performance, reporting and operational processes. Driving improvements across support delivery, documentation and ways of working. Collaborating with engineering and leadership teams to support wider business growth and service development. You Will Have / Be Experience within a service delivery, service desk, technical support or IT operations environment. Previous experience managing or mentoring team members, or the ambition and capability to step into a leadership role. Experience within managed services, software support or technology environments would be highly advantageous. Exposure to platforms such as Microsoft Azure, service management tools or ITIL-aligned environments would also be beneficial. Strong client-facing communication skills and relationship-building abilities. Technical understanding of Microsoft environments, cloud platforms and IT infrastructure. Ability to confidently prioritise workload and manage escalations. Commercial awareness and a solutions-focused mindset. Strong organisational skills with attention to detail. Comfortable working in a fast-paced, evolving environment. How to Apply To hear more details about this opportunity, please email your CV to Rebecca Headden - Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further.
R13 Recruitment are supporting a growing and highly recognised brand in their search for a Customer Care Team Manager to join their operations team on an initial 12-month fixed term contract. This is an exciting opportunity for an experienced people-focused leader to step into a highly visible role within a fast-paced customer-focused environment. Leading a team of Customer Service professionals, the successful candidate will be responsible for driving service standards, developing team capability and enhancing the overall customer journey. The successful individual will become an important part of the wider operational leadership team and will have genuine opportunity to influence change and improvements across the department. Working hours are 37.5 per week (8:30-4:30), based just outside of Thetford. The Company This well-established business has built a strong reputation in their industry alongside boasting an exceptional customer experience. With continued growth and expansion over recent years, they are now focused on evolving internal processes and enhancing operational efficiency across the customer service function. The environment is collaborative, fast-moving and people-focused, making this an excellent opportunity for someone who enjoys leading from the front while positively influencing change. Benefits 5% completion bonus upon successful completion of the contract and achievement of KPIs Access to discounted gym memberships Monthly team lunches Summer and Christmas company events Cycle to work scheme Ongoing training and professional development opportunities Leadership development support The Day to Day Leading, coaching and developing an established customer service team. Driving a positive, customer-first culture across all customer touchpoints. Acting as the escalation point for more complex customer queries and complaints. Supporting and mentoring team members through day-to-day operational challenges. Managing team performance, engagement and development planning. Overseeing inbound customer communication channels and offline workflows. Managing resource planning, rotas and workload allocation to ensure service levels are maintained. Producing reporting and insights around team performance and customer experience trends. Identifying opportunities for operational improvement and more efficient ways of working. Collaborating with wider departments including operations, marketing, warehouse and ecommerce. Supporting recruitment, onboarding and training activity within the team. Remaining hands-on where required across customer service activity during busy periods. You Will Have / Be Previous experience leading or managing a customer service or customer care team. Strong people management and coaching capability. A confident and approachable communication style. Comfortable managing performance and team development. Highly organised with the ability to manage multiple priorities simultaneously. Proactive, solutions-focused and adaptable within a changing environment. Creative in approach, with the confidence to bring ideas and improvements forward. Honest, collaborative and highly professional in your approach. Able to build strong relationships across departments and with stakeholders at all levels. How to Apply To hear more details about this opportunity, please email your CV to Ruth Harding - Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further.
May 19, 2026
Contractor
R13 Recruitment are supporting a growing and highly recognised brand in their search for a Customer Care Team Manager to join their operations team on an initial 12-month fixed term contract. This is an exciting opportunity for an experienced people-focused leader to step into a highly visible role within a fast-paced customer-focused environment. Leading a team of Customer Service professionals, the successful candidate will be responsible for driving service standards, developing team capability and enhancing the overall customer journey. The successful individual will become an important part of the wider operational leadership team and will have genuine opportunity to influence change and improvements across the department. Working hours are 37.5 per week (8:30-4:30), based just outside of Thetford. The Company This well-established business has built a strong reputation in their industry alongside boasting an exceptional customer experience. With continued growth and expansion over recent years, they are now focused on evolving internal processes and enhancing operational efficiency across the customer service function. The environment is collaborative, fast-moving and people-focused, making this an excellent opportunity for someone who enjoys leading from the front while positively influencing change. Benefits 5% completion bonus upon successful completion of the contract and achievement of KPIs Access to discounted gym memberships Monthly team lunches Summer and Christmas company events Cycle to work scheme Ongoing training and professional development opportunities Leadership development support The Day to Day Leading, coaching and developing an established customer service team. Driving a positive, customer-first culture across all customer touchpoints. Acting as the escalation point for more complex customer queries and complaints. Supporting and mentoring team members through day-to-day operational challenges. Managing team performance, engagement and development planning. Overseeing inbound customer communication channels and offline workflows. Managing resource planning, rotas and workload allocation to ensure service levels are maintained. Producing reporting and insights around team performance and customer experience trends. Identifying opportunities for operational improvement and more efficient ways of working. Collaborating with wider departments including operations, marketing, warehouse and ecommerce. Supporting recruitment, onboarding and training activity within the team. Remaining hands-on where required across customer service activity during busy periods. You Will Have / Be Previous experience leading or managing a customer service or customer care team. Strong people management and coaching capability. A confident and approachable communication style. Comfortable managing performance and team development. Highly organised with the ability to manage multiple priorities simultaneously. Proactive, solutions-focused and adaptable within a changing environment. Creative in approach, with the confidence to bring ideas and improvements forward. Honest, collaborative and highly professional in your approach. Able to build strong relationships across departments and with stakeholders at all levels. How to Apply To hear more details about this opportunity, please email your CV to Ruth Harding - Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further.
R13 Recruitment are currently supporting a leading not-for-profit and employability organisation in their search for a Regional Employer Engagement & BD Manager to join their Birmingham team on an initial 12-month fixed term contract. This is a highly autonomous and relationship-driven opportunity focused on building strong employer partnerships across the West Midlands region. Working across multiple employability and skills programmes, the successful candidate will play a pivotal role in creating meaningful employment opportunities for programme participants while developing long-term commercial relationships with local and regional employers. The role would suit a confident and consultative business development professional who thrives on networking, relationship management and creating mutually beneficial partnerships. Monday to Friday - full time, hybrid working with regular travel across the region. Salary is offered at circa. £42,000 - £48,000 DOE The Organisation This nationally recognised organisation delivers a range of employability, skills and apprenticeship programmes designed to support individuals into sustainable employment and career development opportunities. With a strong social impact focus, they work closely with employers, local stakeholders and community partners to create positive outcomes for both businesses and participants alike. This role offers the chance to join an organisation making a genuine difference within local communities. The successful candidate will inherit some warm employer relationships, alongside full scope to develop new partnerships and expand opportunities across multiple programmes. Benefits Hybrid working model Flexible and autonomous working environment Opportunity to make genuine social impact through employer partnerships Ongoing training and professional development Collaborative and supportive wider team structure Mileage/travel expenses covered for business travel Opportunity for contract extension or redeployment onto future funded programmes The Day to Day Developing and managing employer partnerships across the Birmingham and wider West Midlands region. Generating job opportunities, interview placements, work trials and apprenticeship opportunities for programme participants. Building long-term relationships with employers across a broad range of sectors and industries. Working consultatively with businesses to understand hiring needs and workforce challenges. Supporting employers with recruitment solutions aligned to programme participant skillsets and career goals. Creating opportunities across employability, apprenticeship and skills-based programmes. Collaborating closely with internal delivery teams to match suitable candidates to vacancies and opportunities. Managing a pipeline of employer engagement activity and maintaining accurate CRM records. Delivering presentations, meetings and networking activity to generate new partnerships. Working towards monthly programme outcome and placement targets. Maintaining a professional and solutions-focused approach while representing the organisation externally. You Will Have / Be Previous experience within business development, employer engagement, recruitment, employability, apprenticeships or consultative sales. Strong relationship-building and networking abilities - professional and credible. Comfortable developing new business opportunities while managing existing partnerships. Able to work autonomously and manage your own regional activity effectively. Commercially aware with a consultative and partnership-led approach. Excellent communication and stakeholder management skills. Strong organisational and reporting capabilities. How to Apply To hear more details about this opportunity, please email your CV to Rebecca Headden - Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further.
May 19, 2026
Full time
R13 Recruitment are currently supporting a leading not-for-profit and employability organisation in their search for a Regional Employer Engagement & BD Manager to join their Birmingham team on an initial 12-month fixed term contract. This is a highly autonomous and relationship-driven opportunity focused on building strong employer partnerships across the West Midlands region. Working across multiple employability and skills programmes, the successful candidate will play a pivotal role in creating meaningful employment opportunities for programme participants while developing long-term commercial relationships with local and regional employers. The role would suit a confident and consultative business development professional who thrives on networking, relationship management and creating mutually beneficial partnerships. Monday to Friday - full time, hybrid working with regular travel across the region. Salary is offered at circa. £42,000 - £48,000 DOE The Organisation This nationally recognised organisation delivers a range of employability, skills and apprenticeship programmes designed to support individuals into sustainable employment and career development opportunities. With a strong social impact focus, they work closely with employers, local stakeholders and community partners to create positive outcomes for both businesses and participants alike. This role offers the chance to join an organisation making a genuine difference within local communities. The successful candidate will inherit some warm employer relationships, alongside full scope to develop new partnerships and expand opportunities across multiple programmes. Benefits Hybrid working model Flexible and autonomous working environment Opportunity to make genuine social impact through employer partnerships Ongoing training and professional development Collaborative and supportive wider team structure Mileage/travel expenses covered for business travel Opportunity for contract extension or redeployment onto future funded programmes The Day to Day Developing and managing employer partnerships across the Birmingham and wider West Midlands region. Generating job opportunities, interview placements, work trials and apprenticeship opportunities for programme participants. Building long-term relationships with employers across a broad range of sectors and industries. Working consultatively with businesses to understand hiring needs and workforce challenges. Supporting employers with recruitment solutions aligned to programme participant skillsets and career goals. Creating opportunities across employability, apprenticeship and skills-based programmes. Collaborating closely with internal delivery teams to match suitable candidates to vacancies and opportunities. Managing a pipeline of employer engagement activity and maintaining accurate CRM records. Delivering presentations, meetings and networking activity to generate new partnerships. Working towards monthly programme outcome and placement targets. Maintaining a professional and solutions-focused approach while representing the organisation externally. You Will Have / Be Previous experience within business development, employer engagement, recruitment, employability, apprenticeships or consultative sales. Strong relationship-building and networking abilities - professional and credible. Comfortable developing new business opportunities while managing existing partnerships. Able to work autonomously and manage your own regional activity effectively. Commercially aware with a consultative and partnership-led approach. Excellent communication and stakeholder management skills. Strong organisational and reporting capabilities. How to Apply To hear more details about this opportunity, please email your CV to Rebecca Headden - Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further.
R13 Recruitment are supporting an innovative and growing technology organisation in their search for a Service Desk Analyst to join their client support team. This is an excellent opportunity for someone looking to develop their career within software and technology support, joining a collaborative environment where customer service and problem-solving are at the heart of everything they do. Supporting a specialist software platform, you will play a key role in delivering a high-quality experience to clients while developing valuable technical and client-servicing skills. Full-time, Monday to Friday hours with hybrid working available. Full product training will be provided, making this a fantastic opportunity for someone who is passionate about technology and customer support and wants to build a long-term career within a growing IT business. The Company This forward-thinking technology business develops and delivers specialist software solutions to their clients. With a strong focus on innovation, collaboration and client success, they offer excellent long-term development opportunities within a supportive and people-focused working environment. Benefits Hybrid working opportunities ( flexibility for 4 days from home / 1 day in office ) Pension scheme Ongoing training and development Clear career progression opportunities Supportive and collaborative team environment Exposure to cutting-edge technologies and projects The Day to Day Providing first-line remote support to software users and clients. Logging and managing incidents and service requests via the ticketing system. Investigating and troubleshooting technical issues using internal and external resources. Prioritising support tickets based on urgency and impact. Escalating more complex issues to specialist teams where required. Maintaining accurate documentation and updating records clearly and consistently. Providing timely updates to clients and internal stakeholders. Supporting user onboarding/offboarding and access management processes. Assisting with password resets, account amendments and user administration. Contributing to knowledge base documentation and process improvements. Ensuring compliance with internal security and operational procedures. You Will Have / Be Previous experience within a customer service, service desk or helpdesk position. Excellent communication skills, both written and verbal. Strong customer service and relationship-building abilities. Good IT literacy, including Office 365. Strong organisational skills and attention to detail. Ability to prioritise workload and manage multiple tasks effectively. A proactive and positive approach to problem-solving. Comfortable working in a fast-paced and evolving environment. How to Apply To hear more details about this fantastic opportunity, please email your CV to Rebecca Headden - Business Partner at R13 Recruitment. If you do not hear from us within 5 working days upon initial submission of your CV, please assume you have been unsuccessful on this occasion.
May 15, 2026
Full time
R13 Recruitment are supporting an innovative and growing technology organisation in their search for a Service Desk Analyst to join their client support team. This is an excellent opportunity for someone looking to develop their career within software and technology support, joining a collaborative environment where customer service and problem-solving are at the heart of everything they do. Supporting a specialist software platform, you will play a key role in delivering a high-quality experience to clients while developing valuable technical and client-servicing skills. Full-time, Monday to Friday hours with hybrid working available. Full product training will be provided, making this a fantastic opportunity for someone who is passionate about technology and customer support and wants to build a long-term career within a growing IT business. The Company This forward-thinking technology business develops and delivers specialist software solutions to their clients. With a strong focus on innovation, collaboration and client success, they offer excellent long-term development opportunities within a supportive and people-focused working environment. Benefits Hybrid working opportunities ( flexibility for 4 days from home / 1 day in office ) Pension scheme Ongoing training and development Clear career progression opportunities Supportive and collaborative team environment Exposure to cutting-edge technologies and projects The Day to Day Providing first-line remote support to software users and clients. Logging and managing incidents and service requests via the ticketing system. Investigating and troubleshooting technical issues using internal and external resources. Prioritising support tickets based on urgency and impact. Escalating more complex issues to specialist teams where required. Maintaining accurate documentation and updating records clearly and consistently. Providing timely updates to clients and internal stakeholders. Supporting user onboarding/offboarding and access management processes. Assisting with password resets, account amendments and user administration. Contributing to knowledge base documentation and process improvements. Ensuring compliance with internal security and operational procedures. You Will Have / Be Previous experience within a customer service, service desk or helpdesk position. Excellent communication skills, both written and verbal. Strong customer service and relationship-building abilities. Good IT literacy, including Office 365. Strong organisational skills and attention to detail. Ability to prioritise workload and manage multiple tasks effectively. A proactive and positive approach to problem-solving. Comfortable working in a fast-paced and evolving environment. How to Apply To hear more details about this fantastic opportunity, please email your CV to Rebecca Headden - Business Partner at R13 Recruitment. If you do not hear from us within 5 working days upon initial submission of your CV, please assume you have been unsuccessful on this occasion.
R13 Recruitment are proud to be partnering with a growing, technology-led organisation in their search for an Installations Engineer to join their Norwich-based team. This is a highly varied, field-based role and is ideal for someone who enjoys hands-on project work, autonomy and working across a broad range of technologies. You'll be delivering IT installations and infrastructure projects for a diverse client base, both on-site and remotely - covering a range of projects from small device setups to multi-day rollouts. If you come from an MSP background and enjoy fast-paced environments this role offers excellent exposure and long-term progression opportunities. Working hours are Monday to Friday, 8:50am - 5:40pm (with occasional out-of-hours work with time back in lieu) based at the Norwich head office with travel required to UK-wide client sites. Please note that a driving license is essential to meet the needs of this position and occasional overnight stays will be required. The Company This organisation delivers a full suite of IT solutions to a wide range of SME clients across the UK. With a strong reputation for service delivery and technical expertise, they support businesses with everything from infrastructure and networking to cloud and connectivity solutions. Benefits Competitive salary up to £DOE Company van provided 25 days holiday + bank holidays Private medical cover Pension scheme Gym membership Cycle to work scheme Employee Assistance Programme Time off in lieu (TOIL) for out-of-hours work Ongoing training and development opportunities The Day to Day Delivering IT installation projects across client sites. Installing and configuring hardware including PCs, laptops and networking equipment. Supporting Microsoft 365 and Azure environments. Setting up and configuring devices and infrastructure. Installing and supporting network solutions including WAPs and cabling. Assisting with AV and telephony installations (where applicable). Managing multiple jobs per day (small works and larger projects). Attending client sites and acting as a professional, customer-facing representative. Taking ownership of projects from planning through to delivery and handover. Working independently while collaborating with the wider team. You Will Have / Be Experience within an IT support or installations role (MSP background is highly advantageous). Strong knowledge of Windows environments and network infrastructure. Experience with Microsoft 365 and Azure. Experience with IP telephony, AV solutions or project-based work would be advantageous. Confident configuring laptops, desktops and network devices. Comfortable working autonomously in a field-based role. Strong problem-solving skills - able to research and find solutions independently. Excellent communication skills and client-facing confidence. How to Apply To hear more details about this opportunity, please email your CV to Rebecca Headden - Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion.
May 15, 2026
Full time
R13 Recruitment are proud to be partnering with a growing, technology-led organisation in their search for an Installations Engineer to join their Norwich-based team. This is a highly varied, field-based role and is ideal for someone who enjoys hands-on project work, autonomy and working across a broad range of technologies. You'll be delivering IT installations and infrastructure projects for a diverse client base, both on-site and remotely - covering a range of projects from small device setups to multi-day rollouts. If you come from an MSP background and enjoy fast-paced environments this role offers excellent exposure and long-term progression opportunities. Working hours are Monday to Friday, 8:50am - 5:40pm (with occasional out-of-hours work with time back in lieu) based at the Norwich head office with travel required to UK-wide client sites. Please note that a driving license is essential to meet the needs of this position and occasional overnight stays will be required. The Company This organisation delivers a full suite of IT solutions to a wide range of SME clients across the UK. With a strong reputation for service delivery and technical expertise, they support businesses with everything from infrastructure and networking to cloud and connectivity solutions. Benefits Competitive salary up to £DOE Company van provided 25 days holiday + bank holidays Private medical cover Pension scheme Gym membership Cycle to work scheme Employee Assistance Programme Time off in lieu (TOIL) for out-of-hours work Ongoing training and development opportunities The Day to Day Delivering IT installation projects across client sites. Installing and configuring hardware including PCs, laptops and networking equipment. Supporting Microsoft 365 and Azure environments. Setting up and configuring devices and infrastructure. Installing and supporting network solutions including WAPs and cabling. Assisting with AV and telephony installations (where applicable). Managing multiple jobs per day (small works and larger projects). Attending client sites and acting as a professional, customer-facing representative. Taking ownership of projects from planning through to delivery and handover. Working independently while collaborating with the wider team. You Will Have / Be Experience within an IT support or installations role (MSP background is highly advantageous). Strong knowledge of Windows environments and network infrastructure. Experience with Microsoft 365 and Azure. Experience with IP telephony, AV solutions or project-based work would be advantageous. Confident configuring laptops, desktops and network devices. Comfortable working autonomously in a field-based role. Strong problem-solving skills - able to research and find solutions independently. Excellent communication skills and client-facing confidence. How to Apply To hear more details about this opportunity, please email your CV to Rebecca Headden - Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion.
R13 Recruitment are partnering with an expanding IT services organisation to recruit a Team Manager to lead and develop a core service delivery function providing solutions to the corporate SME market across both Norfolk and the UK. This is a pivotal leadership role, responsible for stabilising, developing and driving the performance of a key service within the business. Leading from the front, this senior-level role will combine technical credibility, project scoping, planning and coordination, commercial awareness and strong people management to deliver high-quality outcomes for clients. This is a hands-on position and you'll be expected to remain technically credible while operating at a strategic and operational level. This position will suit an individual who enjoys taking ownership, driving improvements and making a visible impact across both team performance and client delivery. As a key hire, you will play a central role in creating consistent and high-quality outcomes, whilst working closely with other senior stakeholders. The ideal candidate will have progressed from a technical background into leadership and is now looking for a role where they can make a tangible impact in a forward-thinking business. Monday to Friday working hours. Salary offered will be commensurate to level of experience. The Company This organisation delivers a broad range of IT, telecoms and technology solutions to a national client base, supporting businesses with infrastructure, cloud, security and connectivity services. With continued growth and investment, they are now focused on strengthening their delivery function - creating an opportunity for an experienced manager to step in, bringing structure and driving performance across the technical delivery and installations teams. Benefits 25 days holiday + bank holidays Private medical cover Pension scheme Gym membership Cycle to work scheme Employee Assistance Programme Clear progression opportunities within a growing group The Day to Day Leading and managing two technical delivery teams. Taking ownership of project delivery, ensuring work is effectively scoped, planned, resourced and completed on time, within budget and to a high standard. Acting as the senior escalation point for technical and client-related issues. Driving improvements across service delivery, processes and performance. Managing departmental budgets, forecasting and resource planning. Supporting and developing team members through coaching, 1:1s and performance management. Working closely with sales teams to support pre-sales, solution design and client strategy. Attending client meetings, building strong relationships with key stakeholders across all levels of organisational seniority and technicality, adapting approach accordingly. Monitoring KPIs, SLAs and delivery performance. Managing non-conformances and identifying continuous improvement opportunities. You Will Have / Be Proven experience in a leadership role within IT, infrastructure or managed services. Strong technical background across Microsoft environments (Windows, Azure, Microsoft 365). Experience managing client-facing project delivery in a commercial environment. Ability to balance technical, commercial, operational and people management responsibilities. Confident communicator, able to engage with both technical and non-technical stakeholders. Success in managing and developing your team. Experience managing budgets, resources and performance metrics. A proactive, solutions-focused mindset with the ability to drive change and improvement. Resilient, with the ability to lead teams through periods of change. Experience within an MSP environment would be highly advantageous, but is not essential. Knowledge of ISO standards (e.g. 9001 / 27001), PSA tools (such as Halo), or emerging technologies such as AI would be beneficial. How to Apply To hear more details about this opportunity, please email your CV to Rebecca Headden - Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion.
May 15, 2026
Full time
R13 Recruitment are partnering with an expanding IT services organisation to recruit a Team Manager to lead and develop a core service delivery function providing solutions to the corporate SME market across both Norfolk and the UK. This is a pivotal leadership role, responsible for stabilising, developing and driving the performance of a key service within the business. Leading from the front, this senior-level role will combine technical credibility, project scoping, planning and coordination, commercial awareness and strong people management to deliver high-quality outcomes for clients. This is a hands-on position and you'll be expected to remain technically credible while operating at a strategic and operational level. This position will suit an individual who enjoys taking ownership, driving improvements and making a visible impact across both team performance and client delivery. As a key hire, you will play a central role in creating consistent and high-quality outcomes, whilst working closely with other senior stakeholders. The ideal candidate will have progressed from a technical background into leadership and is now looking for a role where they can make a tangible impact in a forward-thinking business. Monday to Friday working hours. Salary offered will be commensurate to level of experience. The Company This organisation delivers a broad range of IT, telecoms and technology solutions to a national client base, supporting businesses with infrastructure, cloud, security and connectivity services. With continued growth and investment, they are now focused on strengthening their delivery function - creating an opportunity for an experienced manager to step in, bringing structure and driving performance across the technical delivery and installations teams. Benefits 25 days holiday + bank holidays Private medical cover Pension scheme Gym membership Cycle to work scheme Employee Assistance Programme Clear progression opportunities within a growing group The Day to Day Leading and managing two technical delivery teams. Taking ownership of project delivery, ensuring work is effectively scoped, planned, resourced and completed on time, within budget and to a high standard. Acting as the senior escalation point for technical and client-related issues. Driving improvements across service delivery, processes and performance. Managing departmental budgets, forecasting and resource planning. Supporting and developing team members through coaching, 1:1s and performance management. Working closely with sales teams to support pre-sales, solution design and client strategy. Attending client meetings, building strong relationships with key stakeholders across all levels of organisational seniority and technicality, adapting approach accordingly. Monitoring KPIs, SLAs and delivery performance. Managing non-conformances and identifying continuous improvement opportunities. You Will Have / Be Proven experience in a leadership role within IT, infrastructure or managed services. Strong technical background across Microsoft environments (Windows, Azure, Microsoft 365). Experience managing client-facing project delivery in a commercial environment. Ability to balance technical, commercial, operational and people management responsibilities. Confident communicator, able to engage with both technical and non-technical stakeholders. Success in managing and developing your team. Experience managing budgets, resources and performance metrics. A proactive, solutions-focused mindset with the ability to drive change and improvement. Resilient, with the ability to lead teams through periods of change. Experience within an MSP environment would be highly advantageous, but is not essential. Knowledge of ISO standards (e.g. 9001 / 27001), PSA tools (such as Halo), or emerging technologies such as AI would be beneficial. How to Apply To hear more details about this opportunity, please email your CV to Rebecca Headden - Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion.
R13 Recruitment are proud to be partnering with a well-established, privately owned organisation in their search for a Systems & Network Support Administrator to join their close-knit IT team based in North West Norfolk. This is a varied, hands-on role supporting a multi-site operation, where you will take ownership of day-to-day IT support, infrastructure management and ongoing system improvements. The business is at a stage where stabilising and strengthening IT services is a key priority, making this an ideal opportunity for someone who enjoys building efficient, reliable environments while contributing ideas for future development. Working 35 hours per week at their head office site with some occasional site visits required, locally. You will also take part in a rota-based 'out-of-hours' support (approx. 1 weekend per month), with time off in lieu provided. The Company This long-standing, family-run organisation operates across multiple sites. With a strong reputation in their select sector, they pride themselves on a friendly, down-to-earth working environment where individuals are trusted to take ownership and use their initiative. The IT function is integral to the business, supporting both head office and a wide network of sites, particularly during peak seasonal periods. Benefits 23 days holiday + bank holidays (TBC) Day off in lieu for weekend on-call cover Friendly, supportive working environment Opportunity to influence and improve IT systems and processes The Day to Day Installing, configuring and maintaining servers, systems and software. Managing Windows Server environments and virtual infrastructure. Supporting Microsoft 365 and user account administration (Active Directory / Entra). Maintaining network infrastructure including routers, switches and access points. Managing device configuration and compliance through MDM solutions. Monitoring system performance and proactively addressing issues. Delivering end-user support across multiple sites. Managing tickets through to resolution, collaborating with team members where required. Supporting security infrastructure including firewalls, anti-virus and vulnerability management. Assisting with patching, updates and ongoing system maintenance. Contributing to IT projects and continuous improvement initiatives. Liaising with external suppliers and partners where required. You Will Have / Be Experience in a systems, network or infrastructure support role. Strong knowledge of Windows Server and Microsoft 365 environments. Experience with networking principles and infrastructure. Exposure to virtualisation technologies (e.g. Proxmox, Hyper-V or similar). Knowledge of Active Directory and user access management. Experience with PowerShell or automation tools (highly desirable). A proactive, self-sufficient approach with strong problem-solving skills. Ability to manage workload independently within a small team. Strong attention to detail and commitment to high standards. Experience with Linux administration, Intune, SQL, or security best practices would be advantageous. How to Apply To hear more details about this opportunity, please email your CV to Ruth Harding - Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further
May 13, 2026
Full time
R13 Recruitment are proud to be partnering with a well-established, privately owned organisation in their search for a Systems & Network Support Administrator to join their close-knit IT team based in North West Norfolk. This is a varied, hands-on role supporting a multi-site operation, where you will take ownership of day-to-day IT support, infrastructure management and ongoing system improvements. The business is at a stage where stabilising and strengthening IT services is a key priority, making this an ideal opportunity for someone who enjoys building efficient, reliable environments while contributing ideas for future development. Working 35 hours per week at their head office site with some occasional site visits required, locally. You will also take part in a rota-based 'out-of-hours' support (approx. 1 weekend per month), with time off in lieu provided. The Company This long-standing, family-run organisation operates across multiple sites. With a strong reputation in their select sector, they pride themselves on a friendly, down-to-earth working environment where individuals are trusted to take ownership and use their initiative. The IT function is integral to the business, supporting both head office and a wide network of sites, particularly during peak seasonal periods. Benefits 23 days holiday + bank holidays (TBC) Day off in lieu for weekend on-call cover Friendly, supportive working environment Opportunity to influence and improve IT systems and processes The Day to Day Installing, configuring and maintaining servers, systems and software. Managing Windows Server environments and virtual infrastructure. Supporting Microsoft 365 and user account administration (Active Directory / Entra). Maintaining network infrastructure including routers, switches and access points. Managing device configuration and compliance through MDM solutions. Monitoring system performance and proactively addressing issues. Delivering end-user support across multiple sites. Managing tickets through to resolution, collaborating with team members where required. Supporting security infrastructure including firewalls, anti-virus and vulnerability management. Assisting with patching, updates and ongoing system maintenance. Contributing to IT projects and continuous improvement initiatives. Liaising with external suppliers and partners where required. You Will Have / Be Experience in a systems, network or infrastructure support role. Strong knowledge of Windows Server and Microsoft 365 environments. Experience with networking principles and infrastructure. Exposure to virtualisation technologies (e.g. Proxmox, Hyper-V or similar). Knowledge of Active Directory and user access management. Experience with PowerShell or automation tools (highly desirable). A proactive, self-sufficient approach with strong problem-solving skills. Ability to manage workload independently within a small team. Strong attention to detail and commitment to high standards. Experience with Linux administration, Intune, SQL, or security best practices would be advantageous. How to Apply To hear more details about this opportunity, please email your CV to Ruth Harding - Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion. For candidates applying from outside the local region, please include a brief covering note outlining your relocation plans, current location, and anticipated timeframe for moving. Applications without this information may not be considered further
