Philharmonia Orchestra
The Head of Programming & Creative Producing is a new senior role, working with the Chief Executive to shape and deliver the artistic output of the Philharmonia. The postholder works hand-in-hand with the Head of Artistic Planning, and members of the Executive team to programme and artistically shape traditional concert programmes at various scales and in various contexts, as well as learning and digital projects and pre- or post-concert activities. The postholder also leads on the development and producing of new performance formats for own-promoted concerts. A first-rate creative thinker, you will be passionate about working with conductors, artists and agents to create world-class concert programmes, residencies and series, and will be able to draw on your deep knowledge and understanding of orchestral repertoire, artists, and the wider cultural context, as well as an established network of industry relationships to turn your ideas into reality. Your artistic interests, however, will range beyond the traditional core, and you will be driven by a personal mission to engage different and new audiences with orchestral music, whether that is through music for films or games, cross-artform and cross-genre collaborations, pre-performance debates, schools performances, VR installations, or different performance formats. You will take a producing approach to new performance formats, keenly appreciative of the importance of staging, narrative and flow for contemporary audiences. You know the importance of equality and diversity on stage in building a future for classical music, and are an active champion of creative projects which demonstrate this. Discovering new artists and musical voices will be second nature to you, just as you will be sensitive to the needs of established artists and composers in shaping a project. While your focus is on the quality of the artistic output, you will maintain in-the-round awareness of the complex jigsaw of sometimes competing priorities and restrictions into which any project has to be delivered, including box office and audience development targets. An important member of the HODs Team with a close relationship to the Philharmonia Orchestra Artistic Committee, this role suits a collaborative and inclusive emerging leader who acts with integrity, and who can manage complex systems and personalities in line with the Philharmonia s mission to create the orchestral experience of the future. Key Responsibilities Strategic Planning Research and identify future featured artists, composers and guest conductors proactively Research and develop ideas and concepts for season themes and series Create mainstage programmes in line with the artistic strategy of the Philharmonia Orchestra in close consultation with the Chief Executive and conductors Leadership and Management Lead on chamber music programming, including liaison with players over proposals Lead on the development of wrap-around activity on concert days Lead on opportunities for commissioning and co-commissioning of new works, negotiating commission fees and contracts. Liaison with publishers. Lead on programming Philharmonia Residency venues, taking both box office and logistical considerations into account Lead on Philharmonia Records, developing and overseeing the recordings strategy and identifying and planning recording projects for own-label release Initiate and develop non-standard orchestral projects for own promotions, such as film or games music formats, formats using visuals, cross-artform or cross-genre collaborations, and performances in non-traditional venues Artistically and operationally produce all non-standard orchestral projects, including shaping narrative, stage presentation, and close working with the venue technical staff, supported by relevant project managers Key tasks Develop repertoire ideas and ensure timely registration on clash-diary, with support from Co-ordinator Collaborate with Director of Tours and Project Development and partners to develop programmes for foreign touring and commercial projects, while considering market and budget limitations Collaborate with the Learning and Engagement Department on programming for education and learning performance formats, including Artist in Residence Programme and Orchestra Unwrapped, leading as required Collaborate with the Development Department on funding approaches to support programming, and work with them on programming fundraising performances and events Collaborate with Head of Digital Product and Experience on repertoire and project development for PO Virtual Orchestra Join the Artistic Committee discussions re future plans as required Listen to recordings to assess suitability for release, and discussing in-house recordings with Artistic Committee. Other Work as part of the HODs team on developing future business plan and strategies built around the Orchestra s mission, vision and values Be in regular contact with Marketing colleagues to help shape season narrative and proof-read key documents. Act as artistic liaison with external promoters and project partners as required Attend rehearsals and performances at Southbank Centre and at venues out of London and overseas as required, in order to meet artists and monitor artistic performance and quality Skills and Qualifications Excellent track record of working in artistic planning or artist management (min 5-7 years) First-class knowledge of orchestral repertoire and artists, as well as the work of the Philharmonia Orchestra Demonstrable creative programming experience at an advanced level Demonstrable entrepreneurial mindset with a successful history of creating new projects Current experience of development of UK and international markets for orchestras First class communications, influencing, and negotiation skills and the ability to make the case effectively and enthusiastically A collaborative team player able to develop excellent working relationships across the organisation Flexible and positive attitude, as well as the ability to think laterally and creatively to overcome obstacles High level of professionalism, self-motivation and organisation, and an ability to manage complex issues effectively. Ability to regularly work out of hours and travel, as required. Diplomatic and capable of being an excellent ambassador for the Philharmonia Orchestra
The Head of Programming & Creative Producing is a new senior role, working with the Chief Executive to shape and deliver the artistic output of the Philharmonia. The postholder works hand-in-hand with the Head of Artistic Planning, and members of the Executive team to programme and artistically shape traditional concert programmes at various scales and in various contexts, as well as learning and digital projects and pre- or post-concert activities. The postholder also leads on the development and producing of new performance formats for own-promoted concerts. A first-rate creative thinker, you will be passionate about working with conductors, artists and agents to create world-class concert programmes, residencies and series, and will be able to draw on your deep knowledge and understanding of orchestral repertoire, artists, and the wider cultural context, as well as an established network of industry relationships to turn your ideas into reality. Your artistic interests, however, will range beyond the traditional core, and you will be driven by a personal mission to engage different and new audiences with orchestral music, whether that is through music for films or games, cross-artform and cross-genre collaborations, pre-performance debates, schools performances, VR installations, or different performance formats. You will take a producing approach to new performance formats, keenly appreciative of the importance of staging, narrative and flow for contemporary audiences. You know the importance of equality and diversity on stage in building a future for classical music, and are an active champion of creative projects which demonstrate this. Discovering new artists and musical voices will be second nature to you, just as you will be sensitive to the needs of established artists and composers in shaping a project. While your focus is on the quality of the artistic output, you will maintain in-the-round awareness of the complex jigsaw of sometimes competing priorities and restrictions into which any project has to be delivered, including box office and audience development targets. An important member of the HODs Team with a close relationship to the Philharmonia Orchestra Artistic Committee, this role suits a collaborative and inclusive emerging leader who acts with integrity, and who can manage complex systems and personalities in line with the Philharmonia s mission to create the orchestral experience of the future. Key Responsibilities Strategic Planning Research and identify future featured artists, composers and guest conductors proactively Research and develop ideas and concepts for season themes and series Create mainstage programmes in line with the artistic strategy of the Philharmonia Orchestra in close consultation with the Chief Executive and conductors Leadership and Management Lead on chamber music programming, including liaison with players over proposals Lead on the development of wrap-around activity on concert days Lead on opportunities for commissioning and co-commissioning of new works, negotiating commission fees and contracts. Liaison with publishers. Lead on programming Philharmonia Residency venues, taking both box office and logistical considerations into account Lead on Philharmonia Records, developing and overseeing the recordings strategy and identifying and planning recording projects for own-label release Initiate and develop non-standard orchestral projects for own promotions, such as film or games music formats, formats using visuals, cross-artform or cross-genre collaborations, and performances in non-traditional venues Artistically and operationally produce all non-standard orchestral projects, including shaping narrative, stage presentation, and close working with the venue technical staff, supported by relevant project managers Key tasks Develop repertoire ideas and ensure timely registration on clash-diary, with support from Co-ordinator Collaborate with Director of Tours and Project Development and partners to develop programmes for foreign touring and commercial projects, while considering market and budget limitations Collaborate with the Learning and Engagement Department on programming for education and learning performance formats, including Artist in Residence Programme and Orchestra Unwrapped, leading as required Collaborate with the Development Department on funding approaches to support programming, and work with them on programming fundraising performances and events Collaborate with Head of Digital Product and Experience on repertoire and project development for PO Virtual Orchestra Join the Artistic Committee discussions re future plans as required Listen to recordings to assess suitability for release, and discussing in-house recordings with Artistic Committee. Other Work as part of the HODs team on developing future business plan and strategies built around the Orchestra s mission, vision and values Be in regular contact with Marketing colleagues to help shape season narrative and proof-read key documents. Act as artistic liaison with external promoters and project partners as required Attend rehearsals and performances at Southbank Centre and at venues out of London and overseas as required, in order to meet artists and monitor artistic performance and quality Skills and Qualifications Excellent track record of working in artistic planning or artist management (min 5-7 years) First-class knowledge of orchestral repertoire and artists, as well as the work of the Philharmonia Orchestra Demonstrable creative programming experience at an advanced level Demonstrable entrepreneurial mindset with a successful history of creating new projects Current experience of development of UK and international markets for orchestras First class communications, influencing, and negotiation skills and the ability to make the case effectively and enthusiastically A collaborative team player able to develop excellent working relationships across the organisation Flexible and positive attitude, as well as the ability to think laterally and creatively to overcome obstacles High level of professionalism, self-motivation and organisation, and an ability to manage complex issues effectively. Ability to regularly work out of hours and travel, as required. Diplomatic and capable of being an excellent ambassador for the Philharmonia Orchestra
Philharmonia Orchestra
The Philharmonia is seeking to appoint a Box Office and CRM Manager to lead the management, development and optimisation of the Orchestra s CRM strategy, systems and audience experience. The roles focuses on ensuring a seamless customer journey while overseeing the effective operation of the Box Office and the ongoing development of Tessitura. This is a key role overseeing both the day-to-day operation and strategic development of the Philharmonia s Box Office and CRM function. The successful candidate will play an important role in developing ticketing and customer strategies that maximise sales income, improve conversion and enhance the audience experience. As a public facing member of staff, the Box Office and CRM Manager will be a key representative of the Orchestra, ensuring customers receive a welcoming, efficient and accessible service whether booking online, by phone or in person. A proven track record of delivering excellent customer service is therefore essential. The role will also lead on the effective management and ongoing development of Tessitura, supporting audience insight, segmentation, reporting and customer journeys across the organisation. Working closely with colleagues across Marketing, Development, Finance and Concerts, the successful candidate will help ensure that customer data is used effectively to support audience growth, income generation and informed decision-making. Previous experience of using Tessitura is essential. From hall dressing and campaign set-up to system optimisation, reporting and user support, this role will be one of the Orchestra s lead Tessitura users. Experience of working within a Tessitura consortium would be advantageous. Key Responsibilities Strategic planning and implementation: Work closely with Marketing and Development colleagues to develop and implement CRM strategies that support audience growth, income generation, membership retention/acquisition and fundraising objectives Develop customer journeys, audience segmentation and data-led approaches that improve conversion, retention and engagement across the customer lifecycle Support the development of sales forecasts, benchmarks and performance analysis, providing insight to inform campaign planning, pricing and decision-making Work with Marketing colleagues to develop and implement promotions, campaigns and tracking mechanisms Identify opportunities to improve efficiency, increase conversion and enhance the customer experience through CRM optimisation, automation and process improvements Ensure CRM processes, reporting and audience data support the Orchestra's strategic priorities and audience engagement goals Work with the Friends team to ensure membership schemes are effectively structured, maintained and optimised to support recruitment, retention and income growth Project Management: Oversee the day-to-day operation of the Philharmonia's Box Office across all performances and events Lead ticket sales activity across all channels, ensuring a smooth and efficient booking experience for customers Act as a senior point of contact for customer enquiries, complaints and complex ticketing issues Lead on set up and implementation of new seasons, events and sales activity Ensure events, pricing structures, memberships and ticketing offers are accurately implemented and maintained within Tessitura Maintain high standards of data accuracy and integrity across Box Office and customer records Review and improve Box Office procedures and customer-facing processes to support operational efficiency and customer satisfaction Champion accessibility across all ticketing and customer service activity Leadership & Management: Work with the Senior Data & Audience Insight Manager as Tessitura co-lead for the organisation, helping to shape CRM best practice and development Develop and deliver training for staff across departments to ensure confident and effective use of Tessitura and Box Office activities Create and maintain clear documentation, processes and guidance to support the consistent use of CRM systems across the organisation Ensure organisational compliance with relevant legislation and industry standards, including GDPR, PCI and data protection requirements Keep abreast of developments in Tessitura, CRM, ticketing and audience engagement through professional networks, training and sector events, sharing knowledge and recommendations across the organisation Champion best practice in customer service and audience experience, promoting a culture that prioritises welcome, accessibility and continuous improvement Skills and Qualifications Essential Minimum three years' experience in a CRM, ticketing, audience data or related role Advanced knowledge and practical experience of Tessitura Experience managing and maintaining CRM systems and customer databases Experience producing audience analysis, reporting and business insight Strong understanding of customer relationship management principles Excellent attention to detail and commitment to data accuracy Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to explain technical concepts to non-technical colleagues Ability to manage multiple priorities and meet deadlines Commitment to delivering outstanding customer experiences Interest in music, culture and the arts Willingness to work evenings and weekends Desirable Experience of implementing CRM upgrades or major systems projects Experience working within a Tessitura consortium Experience of customer journey mapping and audience segmentation Experience of marketing automation and CRM-driven campaign delivery Experience working within an arts, cultural or performing arts organisation Knowledge of accessibility best practice within ticketing and audience services
The Philharmonia is seeking to appoint a Box Office and CRM Manager to lead the management, development and optimisation of the Orchestra s CRM strategy, systems and audience experience. The roles focuses on ensuring a seamless customer journey while overseeing the effective operation of the Box Office and the ongoing development of Tessitura. This is a key role overseeing both the day-to-day operation and strategic development of the Philharmonia s Box Office and CRM function. The successful candidate will play an important role in developing ticketing and customer strategies that maximise sales income, improve conversion and enhance the audience experience. As a public facing member of staff, the Box Office and CRM Manager will be a key representative of the Orchestra, ensuring customers receive a welcoming, efficient and accessible service whether booking online, by phone or in person. A proven track record of delivering excellent customer service is therefore essential. The role will also lead on the effective management and ongoing development of Tessitura, supporting audience insight, segmentation, reporting and customer journeys across the organisation. Working closely with colleagues across Marketing, Development, Finance and Concerts, the successful candidate will help ensure that customer data is used effectively to support audience growth, income generation and informed decision-making. Previous experience of using Tessitura is essential. From hall dressing and campaign set-up to system optimisation, reporting and user support, this role will be one of the Orchestra s lead Tessitura users. Experience of working within a Tessitura consortium would be advantageous. Key Responsibilities Strategic planning and implementation: Work closely with Marketing and Development colleagues to develop and implement CRM strategies that support audience growth, income generation, membership retention/acquisition and fundraising objectives Develop customer journeys, audience segmentation and data-led approaches that improve conversion, retention and engagement across the customer lifecycle Support the development of sales forecasts, benchmarks and performance analysis, providing insight to inform campaign planning, pricing and decision-making Work with Marketing colleagues to develop and implement promotions, campaigns and tracking mechanisms Identify opportunities to improve efficiency, increase conversion and enhance the customer experience through CRM optimisation, automation and process improvements Ensure CRM processes, reporting and audience data support the Orchestra's strategic priorities and audience engagement goals Work with the Friends team to ensure membership schemes are effectively structured, maintained and optimised to support recruitment, retention and income growth Project Management: Oversee the day-to-day operation of the Philharmonia's Box Office across all performances and events Lead ticket sales activity across all channels, ensuring a smooth and efficient booking experience for customers Act as a senior point of contact for customer enquiries, complaints and complex ticketing issues Lead on set up and implementation of new seasons, events and sales activity Ensure events, pricing structures, memberships and ticketing offers are accurately implemented and maintained within Tessitura Maintain high standards of data accuracy and integrity across Box Office and customer records Review and improve Box Office procedures and customer-facing processes to support operational efficiency and customer satisfaction Champion accessibility across all ticketing and customer service activity Leadership & Management: Work with the Senior Data & Audience Insight Manager as Tessitura co-lead for the organisation, helping to shape CRM best practice and development Develop and deliver training for staff across departments to ensure confident and effective use of Tessitura and Box Office activities Create and maintain clear documentation, processes and guidance to support the consistent use of CRM systems across the organisation Ensure organisational compliance with relevant legislation and industry standards, including GDPR, PCI and data protection requirements Keep abreast of developments in Tessitura, CRM, ticketing and audience engagement through professional networks, training and sector events, sharing knowledge and recommendations across the organisation Champion best practice in customer service and audience experience, promoting a culture that prioritises welcome, accessibility and continuous improvement Skills and Qualifications Essential Minimum three years' experience in a CRM, ticketing, audience data or related role Advanced knowledge and practical experience of Tessitura Experience managing and maintaining CRM systems and customer databases Experience producing audience analysis, reporting and business insight Strong understanding of customer relationship management principles Excellent attention to detail and commitment to data accuracy Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to explain technical concepts to non-technical colleagues Ability to manage multiple priorities and meet deadlines Commitment to delivering outstanding customer experiences Interest in music, culture and the arts Willingness to work evenings and weekends Desirable Experience of implementing CRM upgrades or major systems projects Experience working within a Tessitura consortium Experience of customer journey mapping and audience segmentation Experience of marketing automation and CRM-driven campaign delivery Experience working within an arts, cultural or performing arts organisation Knowledge of accessibility best practice within ticketing and audience services
