The Work Shop

2 job(s) at The Work Shop

The Work Shop Ringwood, Hampshire
Oct 10, 2025
Full time
Our client is looking for a motivated and proactive Broker Support Consultant to join a fast-paced and growing financial services team. This is an entry-level sales support role ideal for recent graduates or early-career professionals looking to break into the specialist mortgage or finance sector. You'll work closely with mortgage brokers across the UK to assist with second charge mortgage applications, liaise with a panel of 12 specialist lenders, and support field-based account managers. This is a target-driven role offering excellent career progression and full training. Key Responsibilities of Broker Support Consultant: Answer inbound calls promptly and professionally. Support brokers in sourcing solutions for second charge mortgage cases. Accurately input client data into the CRM system, ensuring GDPR compliance. Help schedule appointments and training sessions for external account managers. Attend internal and lender sales meetings to maintain strong market knowledge. Promote company services by understanding and presenting key USPs. Track and update broker activity, applications, and feedback. Support ongoing broker training and engagement via our Case Flow platform. Achieve KPIs related to enquiry response times, conversion rates, and lender distribution. What We're Looking For in Broker Support Consultant: Self-motivated, driven, and ambitious personality Excellent communication and negotiation skills Comfortable working in a fast-paced, target-driven environment Confident using CRM systems and Microsoft Office Strong attention to detail and ability to follow process Sales or customer service experience is a plus, but not required Minimum GCSEs (or equivalent) in Maths and English What You'll Get as Broker Support Consultant: Full training in the second charge mortgage market A clear career path in financial services and sales Exposure to top lenders and broker networks in the UK Ongoing CPD opportunities and industry-recognised learning Company Benefits: Healthshield membership and benefit scheme, joining on Tier 1 and increasing to Tier 2 after probation is passed and Tier 3 after 5 years' service Perk box membership 20 days holiday pay plus statutory bank holidays, increasing each year by 1 day up To 25 days holiday allowance
The Work Shop Wimborne, Dorset
Oct 10, 2025
Full time
IT Field Engineer - Three Legged Cross - £26,000-£34,000 DOE Our client is a long-established Telecoms and IT provider supporting businesses across Dorset and Hampshire. They are now seeking a motivated IT Field Engineer to join their growing team. This role of IT Field Engineer offers a varied mix of on-site support, project implementation, and solution design across a wide range of IT and telecoms products. You will play a key role in planning, installing, and supporting solutions, ensuring projects are delivered on time, on budget, and to the highest standard of customer satisfaction. Key Responsibilities Install and configure IT and Telecoms solutions Onboard customers onto managed support services. Provide both remote and on-site technical support. Plan and manage installation projects end-to-end, including surveys, statements of work, and handover. Assist sales and customers with technical solution design and recommendations. Maintain accurate project and service records via CRM/ticketing systems. Identify and drive technical sales opportunities. Essential Skills & Experience Strong knowledge of configuring routers, switches, and firewalls. Experience installing IT hardware and services. Skilled with virtual environments, including disaster recovery. Expertise in Azure and virtualised cloud services. Hands-on experience with Wi-Fi installation and configuration (Ruckus & Ubiquiti/Unifi preferred). Cloud telephony design and implementation. Knowledge of SIP, broadband, and LAN infrastructure (testing, terminating, and design). Experience with CRM/ticketing systems. Full UK driving license. Excellent communication and planning skills. Professional, proactive, and customer-focused approach. Desirable Skills & Certifications Microsoft Cloud, Server (), and Security (Defender) experience/certifications. Networking certifications (CCNA, Fortinet, Netgear). VMware/Hyper-V experience. PC/Laptop build and fault diagnosis. Router/firewall configuration (Draytek & FortiGate preferred). VOIP telephony solutions. Project management qualifications/experience. ConnectWise Manage CRM experience. Benefits Salary: £26,000-£34,000 DOE Company vehicle 23 days holiday bank holidays , rising to 25 after 2 years Opportunities for certification and career development IT Field Engineer, Azure, IT Support,