Huntswood

Huntswood, a ResultsCX company, is on the hunt for seasoned Investment Complaint Handlers to work with a major financial services firm, addressing customer complaints in their investment banking division. Join us and make a difference! As a Senior Investment Complaint Handler, you will manage Smart Investor Platform-related complaints, including issues with stock transfers, corporate actions/dividends, onboarding, and general servicing. By conducting thorough investigations, calculating redress and producing Final Response Letters, you will ensure that all complaints are handled efficiently and in accordance with regulatory standards, providing clear communication and maintaining high levels of customer satisfaction. Your role will be pivotal in identifying trends and offering feedback to enhance processes and prevent future complaints, thereby safeguarding the integrity and reputation of the organisation. Role overview: Location: Glasgow City Centre - Hybrid 2 days a week (Training for first 4 weeks full time in office) Duration: 6 months Rate: £220 a day - Husp Umbrella only recruitment - This is only available to individuals working via Husp Umbrella company, we can assist you with this Start Date: Monday 30th March Shift: Monday to Friday - 9am to 5:30pm The ideal Senior Investment Complaint Handler will have: Proven experience in managing and resolving complex investment-related complaints Expertise to conduct thorough complaint investigations and calculate any redress payments Ability to produce clear and concise bespoke Final Response Letters Extensive background in the financial services industry, particularly in investment Strong customer service skills and excellent communication skills Knowledge of regulatory standards and ensuring compliance with industry frameworks Strong attention to detail and ability to navigate many systems and software packages About us: Huntswood is a market leading UK contract recruiter. We are experts in sourcing skilled and qualified specialists for both large-scale client projects and niche interim appointments. By joining our team of experienced associates, you will begin a relationship with Huntswood which will open doors to more contract opportunities in the future. Interested in this Senior Investment Complaint Handler opportunity? Apply now. To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.

Are you a banking professional ready to use your client-facing skills on a major commercial project? Huntswood is working with a leading financial institution to enhance their commercial banking customer experience-and we're looking for knowledgeable, confident professionals to join the team. Knutsford, Cheshire £155 per day (via Husp Umbrella) Hybrid Working Start: 13 April 2026 In this role, you will play a critical part in supporting commercial clients as they navigate updates to financial products and payment services. This is a chance to bring your banking experience to a role where service excellence, accuracy, and relationship-building matter. You'll support customers across phone, email, and chat, offering clear guidance, solving tricky questions, and making sure every client has a smooth, professional experience." Where You'll Work You'll join the client's newly refurbished, campus-style headquarters in Knutsford-designed to foster collaboration and high performance. Following an initial 3 week in office training period , you'll then transition to a hybrid/ schedule , giving you the best of both worlds.Please note the client site is only accessible by car. Contract Highlights Start Date: 13 April 2026 Day Rate: £155 (via Husp Umbrella - support available) Hours: 35 per week, Monday-Friday, shifts between 8am-7pm Contract Length: Until December 2026 Who We're Looking For We're seeking professionals who bring: A strong background in customer service within financial services or banking Experience supporting commercial or business banking clients would be highly advantageous Confident communication skills and a consultative approach Comfort working towards targets and KPIs within a regulated environment Excellent attention to detail and the ability to navigate multiple systems Why Join Huntswood? Huntswood, part of ResultsCX, is known for partnering with major financial brands on impactful operational and customer experience projects. Joining us means: Gaining exposure to a leading commercial banking organisation Enhancing your experience in a dynamic, professional environment Building a long-term working relationship, opening doors to future opportunities Becoming part of a team that values integrity, excellence, and people development "It's not just about what we do, but the way we do it. And it's our values that make us special." Ready to Bring Your Banking Expertise to a New Challenge? If you're motivated, professional, and ready to contribute meaningfully to a major financial services project, we'd love to hear from you. Apply today For your safety during the recruitment process, Huntswood will only ask for your contact details via email initially-never personal or sensitive information.