BPHA

Salary £35,500 including Car Allowance Location Bedford Permanent, Full time (37 hours per week) Do you want to make a difference in the Community as a Housing Officer? We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment. This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings. What you will be doing as a Housing Officer: Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service. Conducting regular estate inspections, monitoring estate services, and completing fire safety checks. Working closely with internal teams and external partners to provide a joined-up, holistic service to residents. Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support. As a Housing Officer you'll have: Previous experience in housing or tenancy management, ideally within a social housing setting. A strong understanding of ASB legislation and best practice in case handling. Proven ability to manage rent arrears and support financial wellbeing. Excellent customer service skills with a resident-first approach. Strong problem-solving, negotiation, and influencing skills. Effective communication, time management, and organisational abilities. Experience working collaboratively with internal and external stakeholders. Amongst what we offer you is: A competitive salary of £35,500 per annum including car allowance 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to a wide range of wellbeing services and tools, including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.

Senior Project Manager - Asset Investment / Planned Works (Social Housing) £62,000 inc. car allowancePermanent, Full time Monday to Friday bpha is a forward-thinking housing association on a mission to build thriving communities where people can live happily in a home they can afford. We're proud of our team's commitment to quality, safety and customer experience- Do you have social housing and planned works experience? We are looking for a Senior Project Manager to lead our Asset Investment (Planned Works) team. . About the role You'll lead the delivery of capital investment and refurbishment programmes across our housing stock, playing a critical role in our long-term asset strategy to ensure homes remain safe, modern and fit for the future. You'll be accountable for programmes being delivered safely , on time , within budget and in full regulatory and contractual compliance-while driving a customer-focused service that exceeds satisfaction targets. You'll foster strong contractor performance against defined KPIs, build effective stakeholder relationships, resolve issues promptly and use resident feedback and data insights to drive continuous improvement. What you'll be doing as a Senior Project Manager - Asset Investment / Planned Works (Social Housing): Lead SHEQ culture: Embed robust health, safety, environmental and quality standards across all planned works; ensure compliance with CDM 2015, British Standards, HSAW 1974, MHSWR and Section 20 consultations. Coordinate spot checks/site visits and maintain audit-ready evidence. Manage & develop the team: Set clear objectives, coach Project Managers/Officers, run regular 1:1s and appraisals, address performance issues, plan resourcing and succession, and maintain aligned policies/procedures. Deliver programmes: Define scopes, milestones and KPIs before works commence; supervise leaseholder and Party Wall consultations; keep documentation accurate and accessible; oversee asset management system updates and data integrity Procure & administer contracts: Lead procurement in line with policy (Delta portal); chair contractor meetings; manage performance and KPIs; resolve issues professionally and promptly per contract condition. Own budgets & forecasting: Collaborate with Property Services, Compliance, Asset Data and Finance to plan multi-year budgets; monitor spend and value for money; report forecasts and exceptions with corrective actions. Champion customer experience: Communicate upcoming programmes clearly, gather feedback on materials/quality/contractor performance, support Complaint Resolution and embed learning into future delivery. Uphold governance: Ensure GDPR, standing orders, financial regulations, policies and mandatory training compliance across the team. What we're looking for as a Senior Project Manager - Asset Investment / Planned Works (Social Housing): Strong team leadership and people management skills. Construction background with sound knowledge of residential maintenance/refurbishment and contract administration. Health & safety knowledge (e.g., asbestos, fire safety; CDM 2015 Excellent stakeholder engagement, communication and problem-solving skills; equality & diversity commitment. Proficient with MS Office and familiar with asset/housing management software; confident report writing (programme progress, H&S, budget spend). Qualifications: Degree level (or equivalent experience) essential . CIH Level 3 and RICS/CIOB desirable Why Join Us? At bpha, our values are at the heart of everything we do: We take responsibility: We do what we say and are accountable for our actions. We show empathy: We respect and listen to every colleague and customer. We are better together: We value diversity and achieve more as one team. We are ambitious: We strive for excellence and make a positive difference. Employee Benefits We believe in rewarding our team with more than just a paycheque. In addition to a wealth of other benefits and as part of our commitment to your wellbeing and development, we offer: Cycle to Work Scheme Retail Discounts 28 Days Annual Leave + Bank Holidays Professional Development Opportunities Private Health Care Employee Assistance Programme Generous Pension Scheme Are you ready to make a difference? If you're ready to make a positive impact and develop your career in housing, we'd love to hear from you! Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate. Early applications are encouraged to avoid disappointment. All offers will be subject to satisfactory pre-employment screening, including DBS check and references.

Marketing Co-ordinator Bedford (Hybrid) £28,579.49 per annum 12-Month Fixed Term Contract Full Time The Marketing Co-ordinator plays a pivotal role in the successful launch and promotion of new home developments. This position is responsible for coordinating legal site setup, preparing marketing collateral, and executing campaigns that align with strategic objectives. The role requires close collaboration with internal teams, solicitors, contractors, and external stakeholders to ensure timely delivery and compliance with industry standards. The postholder will support the Senior Marketing Co-ordinator and act as their deputy when required, contributing to the delivery of an exceptional customer experience across all touchpoints. Key Responsibilities Coordinate the launch of new home developments at least three months prior to handover, ensuring all legal and marketing materials are in place. Support and coach Marketing Assistants in campaign planning and execution, fostering professional development and team effectiveness. Monitor marketing performance, lead generation, and advertising effectiveness, providing regular feedback and reporting. Ensure all marketing content is accurate, transparent, compliant with the Consumer Code, and aligned with brand standards. Liaise with solicitors, contractors, and suppliers to ensure readiness for site launches. Attend site meetings and contribute to the development of marketing strategies and collateral. Identify and recommend innovative marketing approaches to enhance campaign performance and value for money. Maintain strong working relationships with internal and external stakeholders to support operational effectiveness. Ensure valid valuations are in place for new homes and Rent to Homebuy (RTHB) schemes, following correct procedures. Promote the Bushmead and Domovo brands as synonymous with quality and customer service. Maintain accurate CRM records to support real-time reporting and ensure GDPR compliance. Contribute to marketing and sales reports to inform strategic planning. Coordinate marketing campaigns for resales and RTHB properties. Provide a responsive, customer-focused marketing service to maximise lead generation. Demonstrate flexibility in supporting the wider Marketing and Sales team as needed. Undertake additional duties in line with the role s responsibilities and evolving organisational needs. Person Specification Essential Skills & Attributes Strong IT proficiency. Excellent communication, negotiation, and influencing skills. High level of organisation, attention to detail, and presentation ability. Ability to manage multiple projects simultaneously. Self-motivated and proactive with strong collaborative skills. Experience in team coordination or supervision. Knowledge of Shared Ownership and property specifications. Ability to analyse marketing and sales data and produce insightful reports. Positive attitude with a commitment to quality and continuous improvement. Ability to work independently and as part of a team. Flexible approach to working hours, including occasional evenings and weekends. Full UK driving licence and access to a vehicle. Desirable Experience - Experience in housing association environments. - Understanding of digital marketing and social media platforms. - Familiarity with customer segmentation and marketing analytics. - Knowledge of property conveyancing processes. - Experience in report writing and strategic contribution. - Recognised marketing qualification (e.g. CIM) or equivalent experience.

Bedford, Bedfordshire £24,242.40 per annum Working Hours: Monday to Thursday, 8am5:00pm, Friday, 8am - 4:30pm. Contract Type: Hybrid (Office-based for 6 months, then hybrid) Join Our Team as a Customer Communications Centre Advisor Are you a recent graduate or early in your career and looking to make a real impact? At bpha, were not just offering a jobwere offering a long-term career development oppo click apply for full job details

Groundworker Multi Trader Bedford and surrounding areas From £30,000 per annum Permanent, Full Time Monday to Saturday, rota based, 8am-8pm As a Groundworker Multi Trader, you will be responsible for delivering high-quality repairs and maintenance services in and around customer homes, including void properties. This multi-skilled role requires expertise across a range of ground working tasks such as: Drainage installation (ACO, French drains, soakaways) Concreting, bricklaying, pointing Paving, slabbing, tarmacking Gullies, manholes, fencing You will ensure that all work is completed to a high standard, with a strong focus on customer satisfaction, safety, and efficiency. Key Responsibilities Deliver a professional, courteous, and empathetic service to customers Complete repairs with a high first-time fix rate and minimal downtime Maintain van stock and source materials efficiently Adhere to all health, safety, environmental, and quality (SHEQ) standards Participate in training, toolbox talks, and appraisals Communicate effectively with supervisors, schedulers, and colleagues Ensure company property and equipment is maintained and fit for purpose Support continuous improvement and contribute to team productivity Skills and Attributes: Strong commitment to customer service Organised, self-motivated, and able to manage time effectively Good problem-solving and communication skills Attention to detail and quality workmanship Basic IT skills for job management systems Willingness to learn and develop new skills Knowledge and Experience: Broad trade and construction knowledge Awareness of health and safety practices Familiarity with NHF schedule of rates Experience working in occupied homes Experience working under time constraints Training in handling non-licensed asbestos Qualifications : GCSEs or equivalent NVQ Level 2 or higher in a construction trade or C&G 6219-07 Multi-skills CSCS card First Aid training Full clean driving licence Please note that this vacancy may close earlier than the advertised deadline if enough applications are received. We encourage all interested candidates to apply promptly to avoid missing out.

Bedford, Bedfordshire £24,242.40 per annum Working Hours: Monday to Thursday, 8am5:00pm, Friday, 8am - 4:30pm. Contract Type: Hybrid (Office-based for 6 months, then hybrid) Join Our Team as a Customer Communications Centre Advisor Are you a recent graduate or early in your career and looking to make a real impact? At bpha, were not just offering a jobwere offering a long-term career development oppo click apply for full job details

Senior Project Manager Bedford (Hybrid Working Pattern) £55,550 including car allowance Permanent, Full time Monday to Friday The Senior Project Manager leads the planned works team to deliver cost-effective, customer-focused cyclical and planned maintenance. They manage internal stakeholders and external contractors to meet operational, contractual, and statutory requirements, including CDM regulations. The role includes oversight of budgets, forecasting, and spend profiling for planned and cyclical works. Key Responsibilities Ensure compliance with CDM 2015 and other statutory obligations. Monitor health and safety through site visits and documentation. Lead a team of project managers, officers, and coordinators. Conduct performance reviews and manage recruitment. Deliver efficient programmes of work with clear targets and milestones. Manage leaseholder consultations and ensure quality, cost, and time targets are met. Ensure contractor performance meets targets and resolve conflicts. Develop and monitor budgets with finance and asset data teams. Engage residents for feedback and improve satisfaction. Provide guidance across the department and deputise for the Asset Investment Manager. Ensure adherence to policies, financial regulations, and GDPR. Required Skills Strong leadership and customer care skills. Problem-solving and interpersonal skills. Proficiency in MS Office and asset management software. Knowledge of construction and residential maintenance. Understanding of contract administration and health & safety legislation. Experience in budget management and team leadership. Degree or equivalent experience (Essential). CIH Level 3, RICS/CIOB (Desirable). Disclaimer: Please note that we reserve the right to close this vacancy early if we receive a sufficient number of applications or find a suitable candidate before the advertised closing date. We encourage interested applicants to apply as soon as possible to avoid disappointment.

Customer Engagement and Influence Officer Bedford and surrounding areas £32,240 per annum (Inclusive of £2000 essential car allowance) Full time 37 hours per week (evening and occasional weekends will be required) Are you passionate about amplifying the voices of customers and making a real impact? What you will be doing: Ensuring the customers voice is embedded at the heart of our decision making and click apply for full job details

Carpenter Bedford and surrounding areas £32,550.00 per annum Full Time, Permanent Rota Driven Monday Saturday 8am-8pm To carry out carpentry repairs and improvements in customers homes and empty properties, ensuring high standards of quality, safety, and customer care. This role combines hands-on skills with a commitment to delivering a positive experience and contributing to safe, well-maintained homes. Key Responsibilities Complete a wide range of carpentry and joinery tasks in domestic and communal settings. Diagnose repair needs accurately and deliver high-quality solutions. Maintain van stock and source materials efficiently to meet service needs. Communicate effectively with colleagues, supervisors, and customers. Follow all health and safety procedures, including PPE use, risk assessments, and safe working practices. Participate in training, toolbox talks, and team development activities. Maintain company tools, vehicles, and equipment in good working order. Use job management systems to support productivity and service delivery. Promote environmentally responsible practices in material use and waste disposal. Skills and Experience Strong commitment to delivering excellent customer service. Organised, self-motivated, and able to manage time effectively. Good problem-solving and communication skills. Attention to detail and pride in quality workmanship. Comfortable using basic IT tools (e.g., handheld devices or computers). Experience in carpentry and joinery within homes and communal areas. Familiarity with working in occupied homes and under time constraints. Awareness of health and safety practices in construction. Experience in another trade or working with non-licensed asbestos is beneficial. Qualifications and Requirements - NVQ Level 2 or equivalent in Carpentry. - GCSE-level education or equivalent. - Full clean driving licence. - Additional certifications (e.g., CSCS Card, First Aid, BM Trada Q) are welcomed but not mandatory. Amongst what we offer you is: A competitive salary 28 days holiday PLUS Bank Holidays A generous contributory pension scheme Private health care Free life assurance Access to an extensive suite of wellbeing services and tools including a digital gym Opportunities for learning and development Discounted gym membership Retail discount scheme Please note that we reserve the right to close this vacancy early if we receive a sufficient number of applications or find a suitable candidate before the advertised closing date. We encourage interested applicants to apply as soon as possible to avoid disappointment.

Groundworker - Multi Trader Bedford and surrounding areas From £30,000 per annum Permanent, Full Time Monday to Saturday, rota based, 8am-8pm As a Groundworker - Multi Trader, you will be responsible for delivering high-quality repairs and maintenance services in and around customer homes, including void properties. This multi-skilled role requires expertise across a range of ground working tasks such as: Drainage installation (ACO, French drains, soakaways) Concreting, bricklaying, pointing Paving, slabbing, tarmacking Gullies, manholes, fencing You will ensure that all work is completed to a high standard, with a strong focus on customer satisfaction, safety, and efficiency. Key Responsibilities Deliver a professional, courteous, and empathetic service to customers Complete repairs with a high first-time fix rate and minimal downtime Maintain van stock and source materials efficiently Adhere to all health, safety, environmental, and quality (SHEQ) standards Participate in training, toolbox talks, and appraisals Communicate effectively with supervisors, schedulers, and colleagues Ensure company property and equipment is maintained and fit for purpose Support continuous improvement and contribute to team productivity Skills and Attributes: Strong commitment to customer service Organised, self-motivated, and able to manage time effectively Good problem-solving and communication skills Attention to detail and quality workmanship Basic IT skills for job management systems Willingness to learn and develop new skills Knowledge and Experience: Broad trade and construction knowledge Awareness of health and safety practices Familiarity with NHF schedule of rates Experience working in occupied homes Experience working under time constraints Training in handling non-licensed asbestos Qualifications : GCSEs or equivalent NVQ Level 2 or higher in a construction trade or 'C&G 6219-07 Multi-skills' CSCS card First Aid training Full clean driving licence Please note that this vacancy may close earlier than the advertised deadline if enough applications are received. We encourage all interested candidates to apply promptly to avoid missing out.

Scheme Manager Northamptonshire Salary: £32,821 Full-Time 37 hours per week Permanent Monday to Friday, hours can be worked flexibly between core hours of 8am 6pm Are you passionate about supporting people to live independently and thrive in their homes? Were looking for a proactive and compassionate Scheme Manager to join our team and support customers with complex needs to maintain stable housi click apply for full job details

Community Engagement Officer Remote working regular travel to Linmere, Houghton Regis Salary: £27,200 Contract: Full time, Permanent (37 hours per week) Join Our Team as a Community Engagement Officer Are you passionate about making a real difference in communities? Do you believe in empowering residents to shape their neighbourhoods and thrive together? At bpha, we re looking for a committed Community Engagement Officer to help drive lasting, positive change. What You ll Be Doing: You'll play a leading role in delivering community-led solutions, building partnerships, and supporting both established and new neighbourhoods. From regeneration initiatives to quality-of-life projects, you'll bring people together to tackle what matters most to them creating stronger, more connected communities. Your Key Responsibilities: Identify community trends and develop targeted, impactful projects Lead on initiatives that promote regeneration, cohesion and quality of life Support and guide new resident groups and secure funding opportunities Build strong networks across stakeholders, residents and partner organisations Promote resident involvement and amplify community voices Encourage volunteering and learning opportunities that empower individuals Ensure inclusion and outreach to all, especially marginalised communities What We re Looking For: A natural communicator and problem-solver with strong project management skills Proven experience (at least 2 years experience) in community development or engagement Ability to build trust and work collaboratively with diverse groups Skilled in planning, delivering, and evaluating impactful community projects Passion for inclusion, learning, and long-term transformation IT proficiency and a good understanding of social housing challenges Please note the post holder must have a valid driving licence and access to a vehicle during working hours to be successfully carry out the duties of the role. Desirable but not essential: Knowledge of welfare reform and social housing policy Experience securing external funding Familiarity with MS PowerPoint and Visio Whether you re hands-on at community events, liaising with local partners, or helping residents find their collective voice you ll be at the heart of something meaningful. Why bpha? We re a values-led housing association on a mission to build sustainable communities. You ll join a supportive, ambitious team that values innovation, impact, and inclusivity. Ready to be a catalyst for community change? Apply now. Please note, applications will be reviewed as received and bpha reserves the right to close the advertisement prior to the scheduled closing date. Apply early to avoid disappointment. Any offer of employment made will be subject to satisfactory pre-employment screening including references and DBS checks.