Xact Placements Limited

1st Line Support Engineer MSP Environment Near Coventry £25,000-£27,000 + Progression + Training Looking to kick your IT career up a gear? Join a fast-growing Managed Service Provider near Coventry , where no two days are the same and your technical skills actually get noticed. You'll be the first point of contact for customers, solving IT issues, logging tickets, and delivering top-notch service that keeps businesses running smoothly. Expect a lively, team-focused environment, exposure to loads of different tech, and a genuine path to 2nd line and beyond. What you'll be doing: Providing 1st line support to a wide range of clients across the UK Troubleshooting issues across Windows, Microsoft 365, networking, and hardware Escalating complex tickets to senior engineers Helping maintain excellent customer satisfaction scores What we're looking for: 6-18 months' experience in an IT support role (ideally MSP or multi-customer) Solid understanding of Windows desktop environments and Microsoft 365 Confident communicator who enjoys solving problems and learning new tech Full UK driving licence (occasional client visits) Why join? Hands-on exposure to modern tech stacks Rapid progression in a supportive MSP setting Ongoing training and certifications paid for Friendly, close-knit team that values development If you're ready to build your IT career in a fast-paced MSP environment, hit apply now - this one won't be around for long.

IT Data Engineer Burton upon Trent (hybrid) Full-time, Permanent £26,000-£30,000 per annum We're recruiting for an IT Data Engineer to join our client based in Burton upon Trent. You'll create insightful Power BI reports and dashboards, write efficient SQL queries, and use Python to automate and streamline processes. You'll also collaborate with internal teams and external IT partners, ensuring accurate, high-quality data drives smarter business decisions. Key Responsibilities Build and enhance Power BI dashboards and reports Write efficient SQL for reporting and analysis Use Python for data automation and analysis Maintain data accuracy and governance Support innovation and automation projects About You Relevant degree or equivalent experience Strong Power BI and SQL skills Working knowledge of Python Good understanding of Git/GitHub workflows Confident communicator and problem-solver Organised, analytical, and proactive Desirable: experience with DAX, Power Automate, APIs, or cloud environments.

2nd Line IT Engineer - Remote (MSP Environment, Occasional Travel) Location: Fully Remote (occasional travel to client sites across London, Surrey & Hampshire) Type: Full-time, Permanent Salary: Competitive + Benefits The Opportunity Join a long-established Managed Service Provider with over two decades of experience delivering top-tier IT support, cloud solutions, and infrastructure services across the UK. We're looking for a 2nd Line IT Engineer who thrives on technical challenges, enjoys solving problems, and takes pride in providing exceptional customer service. You'll act as an escalation point for 1st and 2nd line issues, tackle a variety of on-prem and cloud-based environments, and contribute to exciting infrastructure projects and rollouts. If you're looking for variety, autonomy, and the chance to work with cutting-edge tech while being part of a close-knit remote team - this is the role for you. What You'll Be Doing Providing advanced remote and occasional on-site support to SME clients. Acting as an escalation point for complex technical issues from other support tiers. Supporting, configuring, and maintaining Windows Server & Desktop environments . Managing Active Directory , Group Policy , DNS , and TCP/IP networking . Handling SSL certificates and Citrix environments (Virtual Apps, Desktops, and ADCs). Working with virtualisation platforms (Hyper-V, failover clusters, MCS, golden images). Administering firewalls (Cisco preferred), SAN/storage arrays , and backup systems . Participating in project work including migrations, rollouts, and infrastructure upgrades. What You'll Bring Excellent communication and customer service skills. Strong Windows OS, Server, and AD administration experience. Solid understanding of networking fundamentals (TCP/IP, routing, DNS). Experience with virtualisation and storage solutions (Hyper-V, SAN, RAID). Knowledge of Citrix (ADC, VPX, Gateways, Load Balancing) a definite plus. Familiarity with System Centre, RDS, and backup/recovery tools. A self-starter attitude with a proactive approach to problem-solving. Why You'll Love It Fully remote role with flexibility and trust. Exposure to diverse technologies and client environments. Supportive, collaborative MSP culture with experienced colleagues. Opportunities for career growth and technical development. Ready to bring your expertise to a fast-paced MSP that values skill, initiative, and teamwork? Apply now and join a team that's been powering UK businesses for over 20 years.

Are you looking for a new exciting opportunity working as a Helpdesk Engineer to be based near Aldershot? Main Duties of the Role Provide both remote and onsite support to a variety of local clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA's Your Skills and Experience 1+ years' experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle (highly desired) Any certifications are a bonus

Are you looking for a new exciting opportunity working as an IT Support Engineer to be based near Aldershot? Main Duties of the Role Provide both remote and onsite support to a variety of local clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA's Your Skills and Experience 2+ years' experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle essential Any certifications are a bonus

Head of Applications Global Leadership Role High-Growth Cybersecurity Scale-Up UK (Hybrid/Remote) This is an unmissable opportunity to join one of the fastest-scaling cybersecurity innovators on the market. Recognised by Gartner, backed by top-tier VC investors, and trusted by Fortune 500s and critical infrastructure providers, this scale-up is building the future of continuous offensive secu click apply for full job details

Infrastructure Support Engineer - Managed Service Provider Location: Hybrid (Home-based + weekly visits to Gloucestershire office) Salary: Competitive + Bonus + Benefits We're working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is an opportunity to join a forward-thinking business that's redefining what "great support" looks like - combining technical excellence with a consultative, customer-first approach. The Opportunity You'll act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft 365, cloud, backup, and endpoint security technologies, you'll be working across a broad tech stack that will keep your skills sharp and your career progressing. Day-to-day, you'll: Lead on Helpdesk provision and act as a key escalation point. Troubleshoot and configure networks, firewalls, and Windows Server environments. Deliver remote and onsite project engineering for clients. Conduct technical assessments and produce high-quality reports. Build lasting relationships with clients, becoming a trusted technical partner. What We're Looking For We want someone with genuine passion for IT infrastructure and customer service. The ideal candidate will bring: Strong 2nd/3rd line skills across networking, firewalls (Fortinet preferred), and Windows Server. Hands-on experience with Microsoft 365, Intune, and Entra ID . Solid understanding of DNS, DHCP, IP subnetting, and routing. Knowledge of web filtering and email protection technologies. Experience in MSP or education environments (desirable, not essential). If you've also touched on backup tech (Acronis, Veeam), XDR/EDR platforms, or virtualisation (VMware/Hyper-V), even better. Why Apply? This is a chance to join a business that genuinely invests in its people and rewards results. You'll get: Competitive salary + performance bonus. Hybrid working with home office budget. 22 days holiday + bank holidays, increasing with service (plus your birthday off!). Electric vehicle salary sacrifice scheme. Company perks & wellbeing benefits. The freedom to innovate and a clear path for professional growth. If you're ready to take ownership, expand your skills across cutting-edge infrastructure technologies, and become a key player in a growing MSP - we'd love to hear from you.