Xact Placements Limited

1st / 2nd Line Support Engineer Location: Aldershot Salary: £25,000-£28,000 per annum Our client, a well-established MSP based near Aldershot, is seeking an experienced IT Support Engineer to join their team. Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments. This is an excellent opportunity for a technically capable engineer who enjoys working in a client-facing MSP environment. Key Responsibilities Deliver IT support to a variety of clients Provide both remote and onsite troubleshooting and fault resolution Install, configure and maintain Windows desktops, servers and applications Administer and support Microsoft 365 environments (Exchange, SharePoint, Teams) Manage Active Directory, Group Policy, user provisioning and permissions Diagnose and resolve hardware, software and basic network issues Maintain accurate documentation and update ticketing systems Ensure support tickets are managed in line with agreed SLAs Communicate effectively with clients, providing clear updates and managing expectations Assist with project work including migrations, upgrades and new deployments Required Skills & Experience 1+ years' experience in an IT support role (MSP experience highly desirable) Strong knowledge of: Windows 10/11 Windows Server (2016/2019/2022) Active Directory & Group Policy Microsoft 365 administration Good understanding of networking fundamentals (TCP/IP, DNS, DHCP) Experience troubleshooting end-user hardware and peripherals Strong customer service and communication skills Ability to prioritise workload and manage multiple support requests Full UK driving licence and access to own vehicle

Head of Applications Global Leadership Role High-Growth Cybersecurity Scale-Up UK (Hybrid/Remote) This is an unmissable opportunity to join one of the fastest-scaling cybersecurity innovators on the market. Recognised by Gartner, backed by top-tier VC investors, and trusted by Fortune 500s and critical infrastructure providers, this scale-up is building the future of continuous offensive secu click apply for full job details

Infrastructure Support Engineer - Managed Service Provider Location: Hybrid (Home-based + weekly visits to Gloucestershire office) Salary: Competitive + Bonus + Benefits We're working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is an opportunity to join a forward-thinking business that's redefining what "great support" looks like - combining technical excellence with a consultative, customer-first approach. The Opportunity You'll act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft 365, cloud, backup, and endpoint security technologies, you'll be working across a broad tech stack that will keep your skills sharp and your career progressing. Day-to-day, you'll: Lead on Helpdesk provision and act as a key escalation point. Troubleshoot and configure networks, firewalls, and Windows Server environments. Deliver remote and onsite project engineering for clients. Conduct technical assessments and produce high-quality reports. Build lasting relationships with clients, becoming a trusted technical partner. What We're Looking For We want someone with genuine passion for IT infrastructure and customer service. The ideal candidate will bring: Strong 2nd/3rd line skills across networking, firewalls (Fortinet preferred), and Windows Server. Hands-on experience with Microsoft 365, Intune, and Entra ID . Solid understanding of DNS, DHCP, IP subnetting, and routing. Knowledge of web filtering and email protection technologies. Experience in MSP or education environments (desirable, not essential). If you've also touched on backup tech (Acronis, Veeam), XDR/EDR platforms, or virtualisation (VMware/Hyper-V), even better. Why Apply? This is a chance to join a business that genuinely invests in its people and rewards results. You'll get: Competitive salary + performance bonus. Hybrid working with home office budget. 22 days holiday + bank holidays, increasing with service (plus your birthday off!). Electric vehicle salary sacrifice scheme. Company perks & wellbeing benefits. The freedom to innovate and a clear path for professional growth. If you're ready to take ownership, expand your skills across cutting-edge infrastructure technologies, and become a key player in a growing MSP - we'd love to hear from you.