PMR

Deliver exceptional customer service and actively contribute to continuous improvement across the estate. Maintain a professional and courteous manner at all times. Complete all works assigned via Handyman Work Orders in a timely manner and to a high standard. Proactively identify and report issues or concerns to the Estate Operations Manager, escalating where necessary. Undertake spot cleaning duties when directed by the Estate Manager. Manage tools, materials, and supplies effectively, including regular audits of equipment. Ensure monthly supply orders are planned and submitted in advance. Maintain clean, organised, and safe workspaces and storage areas at all times. Prepare and submit Risk Assessments and Method Statements (RAMS) for approval prior to commencing works. Ensure all works are carried out in full compliance with health and safety regulations. Inspect all tools and equipment prior to use to ensure they are safe and fit for purpose. Complete and file all required permits to work before undertaking tasks. Support and promote sustainability initiatives as directed. Maintain accurate records by updating development logs with relevant information. Hold and maintain all required certifications and competencies relevant to the role (e.g. electrical, decorating, health & safety). Attend training courses as required. Maintain a thorough working knowledge of the development and its systems

PMR are currently looking to expand their pool of temporary Caretakers to join the agency, covering temporary assignments on a flexible basis.We are ideally looking for candidates with existing experience as a residential, hotel or school Caretaker. Knowledge of COSHH, general Health & Safety or building facilities/maintenance is highly beneficial.Assignments will mostly be short term, covering holiday and sickness cover predominantly, across the PMR client portfolio. We can offer work within all areas of London and surrounding, and can accommodate various working patterns, hours and other preferences.Rates vary from £12.71 - £14.80ph and candidates will be set up on a PAYE contract with the agency, which will also offer a pension scheme and accrued holiday payment.Potential Duties & ResponsibilitiesSweeping Jet washingLitter pickingBin Collections/MaintenanceLight Fixes (e.g. paint touch ups/light bulb changes/filling)Skills & Desired QualitiesExcellent spoken and written EnglishTimekeeping and OrganisationAdaptabilityTrade knowledge (not essential)COSHH training (not essential)Driving License (not essential but highly desirable)Applicants will be reviewed regularly, but please allow up to 2 weeks for contact. Only successful applicants will be contacted regarding this vacancy.

Luxury Residential Assistant Concierge & Doorperson Location: Central London (W1) Salary: £35,000 per annum Shift Pattern: 4 on, 4 off 7:00am - 7:00pm An exceptional opportunity has arisen for a polished, customer-focused Assistant Concierge & Doorperson to join a prestigious luxury residential development in Central London. This is a varied, front-of-house role where you'll be the first point of contact for residents, guests and visitors, delivering an outstanding level of service while supporting the wider concierge team. The position combines external doorperson duties with internal concierge support, making it ideal for someone who enjoys being on their feet and interacting with people throughout the day. Please note: This is an active role, with the majority of the shift spent standing. Time will be split between the main entrance and assisting with back of house duties, assisting the reception/concierge team on a rotating basis. Key Responsibilities Deliver a warm, professional welcome to all residents, guests and visitors. Open doors, assist with luggage, arrange taxis and provide local directions when required. Build strong relationships with residents while delivering a consistently high standard of customer service. Support the Concierge team with resident requests and day-to-day front-of-house operations. Manage incoming deliveries, parcels and collections efficiently. Sign contractors and visitors in and out, ensuring all security procedures are followed. Assist with valet driving duties where parking or retrieving of residents cars are required. Maintain exceptional presentation standards within all front-of-house areas. We're looking for someone who: Has previous experience within luxury residential, hospitality, hotels or a premium customer service environment. Is confident, approachable and naturally service-driven. Has excellent communication skills and fluent spoken and written English. Remains calm and professional in a busy environment. Takes pride in personal presentation and attention to detail. Holds a full, clean UK or EU driving licence , has held it for at least two years , and is 25+ years old for insurance purposes. This is a fantastic opportunity to join one of London's most prestigious residential developments, offering a professional environment, a supportive team and the chance to build a long-term career within luxury residential management.

Our client is currently seeking an experienced Day concierge to join the team at a luxury development in North Central London. Main duties: Deliver excellent customer service to all residents. Greet all residents professionally and courteously. Proactively anticipate resident's needs. Aid and engage with all guests/residents and colleagues within the development. Always act as an ambassador for the company. Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner. Verify all visitors, suppliers, and contractors. Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system. Carry out regular building checks and log/report any maintenance that is required through the correct channels. Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority. Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these. Ensure the communal areas are always kept clean, tidy, and presentable. Report any incidents, problems, or complaints to the appropriate manager promptly. Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing. Complete the am/pm/overnight operational reports and handover and report any operational issues. Assist with Move In's/Move Out's. Maintain external areas: Perform litter picking and ensure cleanliness of outside areas when required, contributing to a tidy and welcoming environment for customers and visitors. Requirements: Experience in Residential or 5 Hotels. Reliable and timekeeping. Immaculate presentation. Strong written and verbal communication skills in English. Have excellent communication skills. Experience in the highest level of customer service. Be able to demonstrate initiative. The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.