PMR

Our client is currently seeking an experienced Day concierge to join the team at a luxury development in North West London. Shift pattern: 4 on 4 off, 7am - 7pm Main duties: Deliver excellent customer service to all residents. Greet all residents professionally and courteously. Proactively anticipate resident's needs. Aid and engage with all guests/residents and colleagues within the development. Always act as an ambassador for the company. Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner. Verify all visitors, suppliers, and contractors. Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system. Carry out regular building checks and log/report any maintenance that is required through the correct channels. Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority. Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these. Ensure the communal areas are always kept clean, tidy, and presentable. Report any incidents, problems, or complaints to the appropriate manager promptly. Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing. Complete the am/pm/overnight operational reports and handover and report any operational issues. Assist with Move In's/Move Out's. Maintain external areas: Perform litter picking and ensure cleanliness of outside areas when required, contributing to a tidy and welcoming environment for customers and visitors. Requirements: Experience in Residential or 5 Hotels. Reliable and timekeeping. Immaculate presentation. Strong written and verbal communication skills in English. Have excellent communication skills. Experience in the highest level of customer service. Be able to demonstrate initiative. The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.

Our client is looking to hire for a Day Concierge to work at their luxury development in West London. The purpose of the Day Concierge is to provide superior levels of customer service to residents and guests, carrying out day-to-day duties to the highest standard. Hours: 4on 4off rota, 7am to 7pm Salary : £30,000 per annum Duties: Welcoming residents and visitors into the building in a polite and friendly manner. Provide a presence in the building and in the main reception area. Dealing with all residents requests and complaints efficiently. Taking inbound phone calls, redirecting or taking messages as required. Accurate parcel handling and recording. Key management including signing out of key cards to contractors and ensuring their prompt return. Maintaining a log book of current and past contractors and on site visitors. Internal and external patrols of the development. Ideal candidates will have previous residential Concierge experience, or have worked in a similar front of house environment within luxury hospitality or hotels. Please apply with your CV and we will be in touch should you be successful, please note that if you do not hear back within 14 days you should assume you have been unsuccessful for this role. Candidates will need to prove they have the right to work in the UK and be able to undergo relevant vetting checks.

Our client is currently seeking an experienced Night concierge to join the team at a luxury development in East London. Shift pattern: 4 on 4 off, 7pm - 7am Main duties: Deliver excellent customer service to all residents. Greet all residents professionally and courteously. Proactively anticipate resident's needs. Aid and engage with all guests/residents and colleagues within the development. Always act as an ambassador for the company. Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner. Verify all visitors, suppliers, and contractors. Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system. Carry out regular building checks and log/report any maintenance that is required through the correct channels. Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority. Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these. Ensure the communal areas are always kept clean, tidy, and presentable. Report any incidents, problems, or complaints to the appropriate manager promptly. Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing. Complete the am/pm/overnight operational reports and handover and report any operational issues. Assist with Move In's/Move Out's. Maintain external areas: Perform litter picking and ensure cleanliness of outside areas when required, contributing to a tidy and welcoming environment for customers and visitors. Requirements: Experience in Residential or 5 Hotels. Reliable and timekeeping. Immaculate presentation. Strong written and verbal communication skills in English. Have excellent communication skills. Experience in the highest level of customer service. Be able to demonstrate initiative. The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.

We're working with a respected residential property management company who are looking for an experienced Block Manager to join their team. You'll oversee a portfolio of around 30 developments (c.1,500 units) across Surrey and Oxfordshire, acting as the main point of contact for leaseholders, clients and residents. This is a hands-on role where you'll deliver a professional block management service while being supported in your ongoing professional development. What you'll be doing: Managing a mixed residential portfolio across Surrey & Oxfordshire Handling all aspects of block management, including service charge budgets Building strong relationships with leaseholders, residents and clients Working with property management software to keep everything running smoothly Attending site visits and meetings as needed What we're looking for: Proven experience in residential block/leasehold property management Experience in financial management, including service charge budgets Strong organisational and communication skills Good working knowledge of property management software TPI qualifications (or working towards) Full UK driving licence and access to a vehicle This is a great opportunity if you're looking for flexibility, autonomy, and the chance to grow within a supportive company.

We are currently recruiting for an Assistant Estate Manager to join the team based on a luxury residential scheme based in East London. The main aspect of this role is to support the Development Manager in the day-to-day management of the scheme. Salary : £45,000 - £55,000 per annum Hours : Monday - Friday, 9am to 5.30pm Responsibilities: Daily, documented inspections of the internal and external common areas. Management of a growing Estate Team - consisting of a team of Concierge, Security, Estate Operatives and Cleaners. Ensure smooth and correct operations within the Estate Team ensuring that all procedures are being adhered to with accuracy. Design, implement and champion procedures for training and development, in conjunction with the DM and SEM Deal with correspondence and contact in accordance with the management company's Customer Service Charter, ensuring that all others do too. Promptly escalate or forward matters that require the attention of other parties - e.g. client approval for alteration requests, requests to sublet, etc. Deal with routine matters and pass more serious or complex matters to the Development Manager. Liaise positively and proactively with leaseholders, residents, commercial occupiers, formal and informal Resident Associations. Progress all repair and maintenance needs noted during regular inspections, ensuring prioritisation as necessary, and ensuring that updates are proactively issued to those affected by the issue, to those reporting the issue and to the client for action where appropriate. Recognise and proactively tackle any and all health and safety risk(s), involving the Compliance Manager as necessary. Recognise serious risks requiring urgent attention, escalating and actioning accordingly. Provide reports to the Development Manager ahead of operations meetings. Liaise with residents and contractors regarding routine repair and maintenance requests. Monitor work to completion. Experience: Experience of residential estate management. Experience of managing contractors for hard and soft services Ideally NEBOSH and/or IOSH qualified. Technical knowledge of Estate and property related facilities Section 20 issuance. Qualifications: English GCSE level 4 (grade C) or above. Maths GCSE level 4 (grade C) or above. IOSH IRPM

The Opportunity An expanding property management firm is looking for a motivated Property Manager to join their growing team. This role offers genuine career progression and the chance to take ownership of a varied portfolio of residential and mixed-use developments. You'll be supported by experienced colleagues and have the opportunity to work towards professional qualifications such as RICS or TPI. The Role You'll be responsible for the day-to-day management, compliance, and upkeep of your portfolio, delivering a high standard of service to clients and residents. Key responsibilities: Prepare and manage service charge budgets and year-end accounts Oversee planned and reactive maintenance Ensure health and safety compliance across your sites Manage insurance renewals and claims Attend AGMs and directors' meetings Conduct regular property inspections Supervise site staff and contractors Handle leasehold sales, subletting, and licence to alter requests Manage Section 20 consultations and major works projects About You You're organised, confident, and skilled at building good working relationships. You can balance client communication, compliance, and day-to-day operations with ease. What you'll bring: 2-3 years' experience in residential block or property management Strong understanding of landlord and tenant legislation Knowledge of service charge budgeting and property compliance TPI qualification (or working towards it) preferred Excellent organisation and communication skills Willingness to travel to sites when required Why Apply Salary: £40,000-£45,000 Clear progression and professional training support Supportive team culture Diverse portfolio of Central London properties

Our client is currently seeking an experienced Day concierge to join the team at a luxury development in North Central London. Main duties: Deliver excellent customer service to all residents. Greet all residents professionally and courteously. Proactively anticipate resident's needs. Aid and engage with all guests/residents and colleagues within the development. Always act as an ambassador for the company. Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner. Verify all visitors, suppliers, and contractors. Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system. Carry out regular building checks and log/report any maintenance that is required through the correct channels. Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority. Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these. Ensure the communal areas are always kept clean, tidy, and presentable. Report any incidents, problems, or complaints to the appropriate manager promptly. Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing. Complete the am/pm/overnight operational reports and handover and report any operational issues. Assist with Move In's/Move Out's. Maintain external areas: Perform litter picking and ensure cleanliness of outside areas when required, contributing to a tidy and welcoming environment for customers and visitors. Requirements: Experience in Residential or 5 Hotels. Reliable and timekeeping. Immaculate presentation. Strong written and verbal communication skills in English. Have excellent communication skills. Experience in the highest level of customer service. Be able to demonstrate initiative. The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.