Our client is currently seeking an experienced Head Porter to join the team at a luxury development in West London. The shift pattern will be Monday - Friday, 8am - 4pm. Main duties: Deliver excellent customer service to all residents. Greet all residents professionally and courteously. Proactively anticipate resident's needs. Aid and engage with all guests/residents and colleagues within the development. Always act as an ambassador for the company. Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner. Verify all visitors, suppliers and contractors. Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system. Carry out regular building checks and log/report any maintenance that is required through the correct channels. Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority. Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these. Ensure the communal areas are always kept clean, tidy, and presentable. Report any incidents, problems, or complaints to the appropriate manager in a timely manner. Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing. Assist with Move In's/Move Out's. Manage 4 porters on site. Manage and arrange all contractors required on site. Requirements: Experience in Residential or 5 Hotels. Reliable and timekeeping. Immaculate presentation. Strong written and verbal communication skills in English. Have excellent communication skills. Experience in the highest level of customer service. Be able to demonstrate initiative. The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.
Jan 31, 2026
Full time
Our client is currently seeking an experienced Head Porter to join the team at a luxury development in West London. The shift pattern will be Monday - Friday, 8am - 4pm. Main duties: Deliver excellent customer service to all residents. Greet all residents professionally and courteously. Proactively anticipate resident's needs. Aid and engage with all guests/residents and colleagues within the development. Always act as an ambassador for the company. Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner. Verify all visitors, suppliers and contractors. Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking period review of CCTV system. Carry out regular building checks and log/report any maintenance that is required through the correct channels. Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority. Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these. Ensure the communal areas are always kept clean, tidy, and presentable. Report any incidents, problems, or complaints to the appropriate manager in a timely manner. Dealing with guests/residents' concerns or complaints, to include a follow up in person or in writing. Assist with Move In's/Move Out's. Manage 4 porters on site. Manage and arrange all contractors required on site. Requirements: Experience in Residential or 5 Hotels. Reliable and timekeeping. Immaculate presentation. Strong written and verbal communication skills in English. Have excellent communication skills. Experience in the highest level of customer service. Be able to demonstrate initiative. The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.
This is a great opportunity for a Property Manager early in their career who wants responsibility, support, and a genuinely friendly working environment. You'll manage a single residential site in Central London. It's a stable site with established concierge staff and internal teams already in place, so you can focus on learning the role properly rather than firefighting. The business is close knit, approachable, and supportive, with a supportive line manager and an assistant to work alongside you. Why this role works 2 days remote working, no requirement to be site-based other than monthly site inspections Support from an experienced line manager and an assistant Exposure to service charge budgets and major works A friendly team that values attitude as much as experience What they're looking for An Assistant Property Manager or PM between 1-3 years' experience Someone who has worked on service charge budgets Exposure to major works is a plus Comfortable dealing with on-site staff and contractors Keen, proactive, and easy to work with
Jan 31, 2026
Full time
This is a great opportunity for a Property Manager early in their career who wants responsibility, support, and a genuinely friendly working environment. You'll manage a single residential site in Central London. It's a stable site with established concierge staff and internal teams already in place, so you can focus on learning the role properly rather than firefighting. The business is close knit, approachable, and supportive, with a supportive line manager and an assistant to work alongside you. Why this role works 2 days remote working, no requirement to be site-based other than monthly site inspections Support from an experienced line manager and an assistant Exposure to service charge budgets and major works A friendly team that values attitude as much as experience What they're looking for An Assistant Property Manager or PM between 1-3 years' experience Someone who has worked on service charge budgets Exposure to major works is a plus Comfortable dealing with on-site staff and contractors Keen, proactive, and easy to work with
The job This is an opportunity to join a well-established managing agent in a mostly remote Block Manager role. You'll be responsible for the day-to-day management of a residential portfolio, with a mix of standard block management duties and exposure to higher-risk buildings. The role is broad, hands-on, and focused on doing the basics well, service charge, compliance, maintenance, and resident communication. Experience with HRBs is preferred, but this is not a pure HRB role. The person You'll already be working in residential block management and comfortable managing your own portfolio. You take a steady, organised approach and communicate clearly with residents, clients, and contractors. Experience with HRBs and building safety requirements is an advantage, particularly understanding the Building Safety Act, but strong core block management experience is the priority. What's in it for you Salary up to £45,000 Mostly remote working Extra holiday TPI membership and study support A stable role with a sensible portfolio and support around you
Jan 28, 2026
Full time
The job This is an opportunity to join a well-established managing agent in a mostly remote Block Manager role. You'll be responsible for the day-to-day management of a residential portfolio, with a mix of standard block management duties and exposure to higher-risk buildings. The role is broad, hands-on, and focused on doing the basics well, service charge, compliance, maintenance, and resident communication. Experience with HRBs is preferred, but this is not a pure HRB role. The person You'll already be working in residential block management and comfortable managing your own portfolio. You take a steady, organised approach and communicate clearly with residents, clients, and contractors. Experience with HRBs and building safety requirements is an advantage, particularly understanding the Building Safety Act, but strong core block management experience is the priority. What's in it for you Salary up to £45,000 Mostly remote working Extra holiday TPI membership and study support A stable role with a sensible portfolio and support around you
Our client is currently seeking an experienced Day concierge to join the team at a luxury development in North Central London. Main duties: Deliver excellent customer service to all residents. Greet all residents professionally and courteously. Proactively anticipate resident's needs. Aid and engage with all guests/residents and colleagues within the development. Always act as an ambassador for the company. Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner. Verify all visitors, suppliers, and contractors. Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system. Carry out regular building checks and log/report any maintenance that is required through the correct channels. Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority. Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these. Ensure the communal areas are always kept clean, tidy, and presentable. Report any incidents, problems, or complaints to the appropriate manager promptly. Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing. Complete the am/pm/overnight operational reports and handover and report any operational issues. Assist with Move In's/Move Out's. Maintain external areas: Perform litter picking and ensure cleanliness of outside areas when required, contributing to a tidy and welcoming environment for customers and visitors. Requirements: Experience in Residential or 5 Hotels. Reliable and timekeeping. Immaculate presentation. Strong written and verbal communication skills in English. Have excellent communication skills. Experience in the highest level of customer service. Be able to demonstrate initiative. The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.
Sep 25, 2025
Full time
Our client is currently seeking an experienced Day concierge to join the team at a luxury development in North Central London. Main duties: Deliver excellent customer service to all residents. Greet all residents professionally and courteously. Proactively anticipate resident's needs. Aid and engage with all guests/residents and colleagues within the development. Always act as an ambassador for the company. Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner. Verify all visitors, suppliers, and contractors. Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system. Carry out regular building checks and log/report any maintenance that is required through the correct channels. Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority. Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these. Ensure the communal areas are always kept clean, tidy, and presentable. Report any incidents, problems, or complaints to the appropriate manager promptly. Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing. Complete the am/pm/overnight operational reports and handover and report any operational issues. Assist with Move In's/Move Out's. Maintain external areas: Perform litter picking and ensure cleanliness of outside areas when required, contributing to a tidy and welcoming environment for customers and visitors. Requirements: Experience in Residential or 5 Hotels. Reliable and timekeeping. Immaculate presentation. Strong written and verbal communication skills in English. Have excellent communication skills. Experience in the highest level of customer service. Be able to demonstrate initiative. The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.
