PMR

If you take pride in your craft and want a stable, long-term role where the quality of your work genuinely matters to the people you're helping, this could be a great fit. Our client is a property maintenance organisation operating across Swindon and the surrounding area, delivering repairs and upkeep for residential properties. About our client Our client manages a repairs and maintenance programme for residential properties across Swindon and the wider South West. They've got a strong focus on customer experience and keeping homes safe, warm, and comfortable for the people who live in them. The role This is a full-time, permanent position working 39 hours per week, Monday to Friday. You'll be based in the Swindon area, covering responsive repairs and maintenance across a residential portfolio. There's also a requirement to join an out-of-hours callout rota, which comes with additional payment on top of your base salary. What you'll be doing Delivering high-quality joinery and carpentry work as your primary trade Carrying out secondary trade tasks to support first-time fixes across the portfolio Treating and cleaning damp and mould when required Assessing risks before starting work and keeping to health and safety guidelines Recording job information accurately and following agreed procedures Providing a professional, friendly service to residents on every visit Skills and experience Essential Proven competence in joinery and carpentry as your primary trade NVQ Level 3 (City and Guilds) trade qualification or equivalent Experience in multi-trade working, including basic plumbing, tiling, plastering, mould treatment, or floor coverings Customer-facing experience, ideally within social housing or property maintenance Full UK driving licence Desirable Experience working within a social housing or local authority maintenance environment Familiarity with mobile working systems for job recording Why join them A competitive salary sits alongside a company vehicle and fuel card, a generous holiday allowance with the option to buy more, healthcare cashback, a strong pension with employer matching, life assurance, and access to an employee assistance programme. Hours are structured across a Monday to Friday week.

If you're a skilled plumber who takes pride in your work and genuinely enjoys working with people, this could be a great fit. Our client is looking for someone who can hit the ground running, manage their own patch, and deliver a consistently high standard of service to residents across the Home Counties. About our client Our client is a housing association with a portfolio of residential properties spanning Milton Keynes, Bedfordshire, and Stevenage. They run a busy repairs and maintenance operation and have a strong focus on first-time fixes and resident satisfaction. The role This is a permanent, full-time role working 39 hours per week, Monday to Friday, based out in the field across the three areas. You'll be the primary point of contact for residents during visits, so being approachable and professional matters as much as your trade skills. There's an out-of-hours callout rota with additional payment on top of your base salary. What you'll be doing Carrying out responsive plumbing repairs as your primary trade Completing multi-trade tasks to support first-time fixes Undertaking damp and mould works as required Recording job information accurately and keeping on top of your workload Working safely in line with health and safety guidelines Delivering a high standard of customer service on every visit Skills and experience Essential NVQ Level 3 (City and Guilds) or equivalent recognised trade qualification in plumbing Proven multi-trade capability with experience achieving first-time fixes Experience working in a customer-facing environment Full UK driving licence Right to work in the UK Desirable Previous experience in the social housing or residential repairs sector Why join them Our client offers a competitive salary with a Home Counties market supplement, a company vehicle and fuel card, a healthcare cashback plan, a strong pension with employer matching, life assurance, an employee assistance programme, and a generous holiday allowance with the option to buy additional leave.

Resident Services Manager - Luxury Residential Development Hours: Monday - Friday, 08:00 - 17:00 (flexibility required) Reporting to: General Manager We are seeking an experienced and highly polished Resident Services Manager to lead front of house operations within a high-end, luxury residential development. This is a pivotal role responsible for delivering a seamless, five-star resident experience, while overseeing all concierge and amenity services. The successful candidate will be a natural leader, highly organised, and passionate about service excellence within a premium environment. The Role As Resident Services Manager, you will act as the face of the development, ensuring exceptional service delivery across all resident touchpoints. You will lead, develop, and support the front of house team, while maintaining the highest standards across concierge services, amenities, and resident engagement. You will work closely with senior management to implement procedures, drive service standards, and ensure the smooth day-to-day operation of the building. Key Responsibilities Lead and manage the front of house team, including concierge staff Conduct regular performance reviews, training, and ongoing team development Oversee all resident services, ensuring a consistently high standard across all areas Act as a key point of contact for residents, handling requests with a proactive and personalised approach Coordinate lifestyle services such as transport, dining, events, and external bookings Ensure all front of house and communal areas are maintained to impeccable standards Carry out regular site inspections and ensure full compliance with Health & Safety procedures Support security awareness across the development, maintaining a safe and secure environment Provide hands-on support to the concierge desk when required Build strong relationships with residents, colleagues, and external partners Liaise with local service providers to enhance resident experience Work collaboratively with the wider building management team Assist with budgeting processes and operational planning Maintain a visible presence across the development, engaging regularly with residents and staff Requirements Proven experience in a management-level, guest-facing role within luxury residential or hospitality Strong leadership skills with experience managing and developing teams Excellent organisational, communication, and interpersonal skills High level of professionalism with a proactive, service-driven mindset Strong understanding of Health & Safety regulations and best practice Ability to manage multiple priorities and perform under pressure Commercial awareness and ability to contribute to operational planning Discreet, trustworthy, and confident handling sensitive situations Impeccable presentation and attention to detail Fluent in English (additional languages advantageous) Eligible to work in the UK

Our client is currently seeking an experienced Day concierge to join the team at a luxury development in North Central London. Main duties: Deliver excellent customer service to all residents. Greet all residents professionally and courteously. Proactively anticipate resident's needs. Aid and engage with all guests/residents and colleagues within the development. Always act as an ambassador for the company. Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner. Verify all visitors, suppliers, and contractors. Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system. Carry out regular building checks and log/report any maintenance that is required through the correct channels. Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority. Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these. Ensure the communal areas are always kept clean, tidy, and presentable. Report any incidents, problems, or complaints to the appropriate manager promptly. Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing. Complete the am/pm/overnight operational reports and handover and report any operational issues. Assist with Move In's/Move Out's. Maintain external areas: Perform litter picking and ensure cleanliness of outside areas when required, contributing to a tidy and welcoming environment for customers and visitors. Requirements: Experience in Residential or 5 Hotels. Reliable and timekeeping. Immaculate presentation. Strong written and verbal communication skills in English. Have excellent communication skills. Experience in the highest level of customer service. Be able to demonstrate initiative. The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.